How Can Re-Framing Research as Listening Improve Your Decisions
I have this client that is completely number-obsessed. Sometimes I wonder if they do the research we do to avoid […]
CX
Lovable Innovation Part 3: Five essential philosophies of lovable innovation
Boosting customer loyalty How can companies apply Lovable Innovation principles to consistently capture customers’ hearts? They must build the skills […]
Lovable innovation part 2: Love essential philosophies to deliver lovable products
With lessons from Apple to GM The challenge for companies that desire to implement Lovable Innovation practices is that Love […]
Lovable innovation part 1: Essential philosophies to deliver lovable products
With lessons from Apple to GM In recent decades, management consultants who led the charge to “innovate or die!” have […]
Slider Scales Add Flash—and Improve Data Integrity—in Online Surveys
The traditional Likert scale —where survey participants specify their level of agreement with a statement (i.e., agree strongly, agree, neither […]
