Have You Heard? Times Two! — Tuesday CX Thoughts
Reading Time: 4 minutes read Are you too busy to read? We’ve got you! Listen to this week’s topic review: I have to admit there […]
CX
Johns Hopkins Hospital Patient Experience: Let’s Review It
Reading Time: 5 minutes read Johns Hopkins Medicine has long recognized the significance of a positive patient and family experience during hospitalization, which is why […]
The Singapore General Hospital Patient Journey: An Analysis
Reading Time: 3 minutes read The Singapore General Hospital patient journey has various touchpoints that are quite common in any medical institution. That’s why, for […]
Cleveland Clinic Patient Journey: A Transformative Healthcare Experience
Reading Time: 5 minutes read If we talk about patient experience, undoubtedly, one of the benchmarks in this aspect is Cleveland Clinic, an institution whose […]
Improving Customer Experience Programs Beyond the Survey — Tuesday CX Thoughts
Reading Time: 4 minutes read In a hurry? Listen to this Week’s Audio-Review: I do not spend much time “browsing the internet”; usually, my online […]
