Mayo Clinic Journey Map: Transforming Patient Experiences
Reading Time: 4 minutes read The experience offered to clients or users of our services has always been one of the key points to consider […]
CX
Patient Experience: Massachusetts General Hospital (MGH)
Reading Time: 3 minutes read A concept that has gained significant importance in the healthcare industry in recent years is undoubtedly “Patient Satisfaction.” Thanks to […]
Patient Journey Mapping: What it is, Benefits and 5 Steps to Do it
Reading Time: 9 minutes read In the rapidly evolving landscape of healthcare, patient-centered care has emerged as a crucial paradigm shift. As hospitals strive to […]
SuiteCX by QuestionPro is honored to be ranked as a top performer technology leader in the SPARK Matrix™ analysis of the Customer Journey Mapping (CJM) platform market
Reading Time: 2 minutes read SuiteCX by QuestionPro is named amongst the top Customer Journey Mapping (CJM) vendor technology leaders platforms in 2023 regarding customer […]
Customer Service Training Manual: What It Is + Tips
Reading Time: 6 minutes read The training of your employees must be continuous. To achieve this, you can rely on a customer service manual to […]
