AI Customer Experience: What it Is, Pros, Cons & Best Tools
Reading Time: 4 minutes read Imagine a world where every customer interaction is personalized, seamless, and effortless. Where businesses can anticipate their customers’ needs, deliver […]
CX
Are You Prioritizing the Right Areas in Your CX Strategy? — Tuesday CX Thoughts
Reading Time: 5 minutes read Customer experience is the buzz word in most organizations these days, with most organizations indicating that customer experience is very […]
Zero Moment of Truth (ZMOT): Insights + Best Practices
Reading Time: 5 minutes read Zero Moment of Truth is what ZMOT stands for. We shop differently than we did ten years ago in very […]
Customer Data Platform: What it is, Benefits + Usage
Reading Time: 5 minutes read In today’s digital age, organizations acquire massive volumes of data from various sources, including websites, social media, email campaigns, and […]
Redefining the Restaurant Customer Journey — Tuesday CX Thoughts
Reading Time: 3 minutes read When you think about your sit-down restaurant experiences, are there any that really stand out to you? Sure, I could […]
