Grateful for Customer Experience — Tuesday CX Thoughts
Reading Time: 5 minutes read Given this is the Tuesday leading up to Thanksgiving in the U.S., I would like to speak about customer experience […]
CX
Customer Interactions: What Is It, Importance, Tips & Benefits
Reading Time: 5 minutes read In the ever-evolving landscape of business, customer interactions play a pivotal role in shaping the success and reputation of a […]
Customer Referrals: What it is, Importance & How to Get Them?
Reading Time: 8 minutes read Customer referrals are not just a marketing strategy. They are the heartbeat of organic growth. They foster trust, save you […]
NPS Detractor: Identification, Impact, and Best Practices
Reading Time: 6 minutes read You may have heard of NPS, the Net Promoter Score. It is the one metric that tells you how happy […]
Transactional Vs Relational NPS: Understand the Differences
Reading Time: 7 minutes read The Net Promoter Score (NPS) is important for understanding customer satisfaction. Regarding transactional vs relational NPS, businesses often highlight that […]
