Brand Attributes Survey: What It Is + Sample Questions
All responses to a brand attributes survey are valuable, which is one of the survey’s many advantages. If you have […]
CX
The growth of AI in Customer Experience — Tuesday CX Thoughts
By Marc Mandel. I’ve been fascinated with the potential brought about by AI since I first saw the seminal film, […]
Brand Touchpoints: What it is + Importance + Examples
Brand touchpoints are likely to be something you are already familiar with daily. They are each time a customer interacts […]
Customer Journey Management: The Complete Guide
If you want your business to grow, you need to make things easy for your customers. This is what managing […]
Strategic Vision: Guide for Companies with Examples
A strategic vision is essential for the future of a business because it reflects its values, purposes, and goals. Developing […]
