Customer Service Channels: Definition, Types, & Examples
Reading Time: 4 minutes read Customer service used to be nearly entirely provided through call centers. Still, as it has developed over time, it is […]
CX
Customer Analytics: What it is, Types & How to Do It
Reading Time: 7 minutes read Businesses use customer analytics to understand their customers’ complicated behavior. This is especially important in the digital world, where customers […]
The Trouble With Service Work — Tuesday CX Thoughts
Reading Time: 4 minutes read Dissatisfaction Begets Dissatisfaction If you ever want to feel depressed about the direction of both the customer experience and the […]
Escalation Management: What it is, Process & Types
Reading Time: 6 minutes read Successful escalation management can shorten the time it takes to solve problems and increase customer satisfaction. Building a successful business […]
Complaint Resolution: What it is & How to Handle It
Reading Time: 5 minutes read Complaint resolution is crucial to good customer service. Eventually, it leads to the company or brand’s good name recognition and […]
