Service Recovery: What It Is, Types & Strategies
Reading Time: 8 minutes read The key to service recovery is maintaining a low number of bad customer experience reviews and a high level of […]
CX
Moments of Truth: What they are + Free Examples
Reading Time: 5 minutes read Moments of Truth are undoubtedly a concept you’re familiar with if you’ve been following the customer journey map for some […]
Customer Signals: What they are, Types & Examples
Reading Time: 4 minutes read Customer signals help us understand our customers better. Specifically, by defining and using signals at scale, we can know if […]
3 Non-Tangible Elements in Experience — Tuesday CX Thoughts
Reading Time: 4 minutes read Last week, I wrote about the baseball strike zone and what players, managers and fans demand most from the league […]
10 Best Online Reputation Management Tools
Reading Time: 6 minutes read Digital presence is one of the most critical aspects for brands. Despite that, very few have initiatives dedicated to understanding […]
