Customer Lifecycle: Definition, 6 Stages & Advantages
Reading Time: 7 minutes read The customer lifecycle describes the consumer’s process when they first notice and consider and buy your product, use it, and […]
CX
3 Ironic Ways to Boost Your Customer Experience — Tuesday CX Thoughts
Reading Time: 4 minutes read Last weekend I had a really bad experience at a restaurant. The kind that had me looking for any place […]
The Best Sandwich: A Customer Experience Story – Tuesday CX Thoughts
Reading Time: 4 minutes read Feedback on a sandwich This will not be a debate on whether or not a hot dog is a sandwich. […]
It is HOT out there! Can I have my refund? — Tuesday CX Thoughts
Reading Time: 4 minutes read Charity can be hard work Since I joined QuestionPro, I am thrilled that I not only get time to volunteer, […]
Customer Perspective: What It Is & How to Measure It
Reading Time: 3 minutes read Dealing with customers isn’t always easy because we don’t see things from their point of view. The strategic success of […]
