Brand Detractor: Detection, Impact + Recovery Strategies
Brand detractors are dissatisfied customers who can adversely affect your business. Customer experience and satisfaction play an important role in […]
CX
The 5 C’s of Customer Experience: Your Roadmap for Success
Providing exceptional consumer experience is important for your business’s success. It’s not just about what you sell; it’s how you […]
Net Promoter Score Advantages and Disadvantages
The Net Promoter Score (NPS) is a widely used metric for measuring customer loyalty and gauging overall customer satisfaction. Like […]
TCXT XDay Edition: The Power of Finding Your ‘Why’
My team and I hosted a couple hundred customers, industry folks, and friends a few days ago at our annual […]
Horror Stories In Customer Experience [Video] — Tuesday CX Thoughts
Not in the mood for reading? Check out this week’s CX Talk Below! We’ve all had those “unrecoverable” situations in […]
