When In Iceland, Hand Carry Your Luggage — Tuesday CX Thoughts
Dream vacation or nightmare? Over the years since I started in the career journey called customer experience, I tend to notice […]
CX
Customer Service Process: What is it & how to implement it
In an increasingly personalized world with more demanding prospects, a customer service process becomes essential to meeting these expectations. To […]
Car Buyer Journey: Definition, Stages & Examples
Did you know that the current car buyer journey can have up to 900 interactions with the consumer on digital […]
How To Accelerate Your Customer Experience Strategy — Tuesday CX Thoughts
Customer Experience (CX) otherwise known by its many other acronyms, many of them containing the letter X, is the result […]
Bad Customer Experience: How to Avoid it + Free Examples
Bad customer experience can have a long-term impact on customer loyalty and revenue. What are the consequences? The consequences are […]
