Customer Journey vs Customer Experience: The Difference
Reading Time: 5 minutes read So, why does your company need both the customer experience vs customer journey? Aren’t they the same? Not exactly. The […]
CX
Consumer Decision Journey: What it is + Free Guide
Reading Time: 6 minutes read Talking about a consumer decision journey is essential for any sales, marketing, and customer experience strategy. More and more customers […]
Customer Value Journey: What is it & how to implement it
Reading Time: 3 minutes read Getting to know your audience and customers to understand their behavior is an essential part of a marketing and business […]
My 4 Memorable Approaches to CX — Tuesday CX Thoughts
Reading Time: 4 minutes read I’ve been lucky enough to be a part of customer experience research for nearly a quarter-century. In that time I’ve […]
User Journey Map: What is it & why you need one
Reading Time: 9 minutes read Nowadays, all we hear in B2B and B2C is that companies stay relevant with great content using SEO. Still, many […]
