Customer feedback loop: What it is and how to close it
The customer feedback loop is a term that you may have heard before. But what is it? More and more […]
CX
The Wrong Way to Get CX Right – Tuesday CX Thoughts
The “Old World” Social Media App I have a very vivid memory of my first summer away from my small […]
Loss of clients: Causes & how to avoid it
The loss of clients can sometimes be tricky to manage: what have we done wrong? Why have they gone? How […]
How could you NOT know – Tuesday CX Thoughts
Organizational Dysfunction No organization, large or small, is perfect. I know some organizations – even some of our competitors – […]
The problem with Hawaii – Tuesday CX Thoughts
So Much To See, So Little Time The past few weeks have been interesting here where I live. Instead of […]
