Making Consumer Insights Matter – Tuesday CX Thoughts
Reading Time: 3 minutes read Creating the link It is with a certain amount of humility that I acknowledge this fact: I am not a […]
CX
How to improve customer experience in the Active-COVID world?
Reading Time: 4 minutes read Last weekend I visited my favorite bookstore. There was a newly installed huge signboard at the entrance, declaring how they […]
Raising the Bar (The Wrong Way) – Tuesday CX Thoughts
Reading Time: 3 minutes read Customer Experience is all about the Perceived Promise A few months ago I was asked to participate in a round […]
QuestionPro CX recognized by Gartner
Reading Time: 2 minutes read QuestionPro is pleased to be named a Niche Player in Gartner’s Magic Quadrant for Voice of the Customer (VoC), 2021. […]
Tuesday Morning CX Thoughts – Defining churn when there is no return
Reading Time: 3 minutes read Is a one-time visitor valuable? I recall many years ago walking the central area of Brussels with a client and […]
