Perceptual Map: What it is & how to build it
Reading Time: 8 minutes read Survey data collection can be used to measure many different things, and one of the most key measurements you can […]
CX
Tuesday Morning CX Thoughts – Many Happy Returns
Reading Time: 2 minutes read Make it right the first time It is not often that I have to return an item I’ve purchased. I […]
QuestionPro is now the official survey and research partner of NISA Soccer
Reading Time: 2 minutes read NISA will employ QuestionPro CX platform to gain insights and deepen the fan experience by enabling real-time, in-stadium, TV, and […]
Insightrix Podcast: Join the conversation with Ken and Sharday about CX
Reading Time: 4 minutes read How do businesses create WOW moments? Can organizations with multi-channel touchpoints ensure consistency with their CX programs? Listen to the […]
Kanban Framework: How to Implement it in Customer Mapping
Reading Time: 7 minutes read The Kanban framework is one of the most popular project management methods in use today. However, if you’ve never heard […]
