Pricing Sensitivity: What is it and how to calculate it?
Reading Time: 9 minutes read Understanding pricing sensitivity is critical for organizations aiming to optimize their pricing strategies and maximize profitability. With the help of […]
CX
Tuesday Morning CX Thoughts – Repeating “Wow!”
Reading Time: 3 minutes read Some experiences are memorable Most of us think of “memorable experiences” as something we only achieve at DisneyWorld or some […]
Patient Satisfaction: What it is & how to improve it
Reading Time: 6 minutes read The healthcare industry has become a major service industry, especially in this time of global pandemic, where many healthcare systems […]
Tuesday Morning CX Thoughts – Special Treatment
Reading Time: 3 minutes read The weekend stay-cation Over the weekend I got to be a visitor in my home state. To celebrate my son’s […]
Tuesday Morning CX Thoughts – Trapping Your Customers
Reading Time: 3 minutes read Automatic renewal and CX Some people go to work every morning, I’m one of the fortunate ones who gets to […]
