How to build a product focusing on customer experience
There’s been a new wave of thought in SaaS in the past few years with a streamlined focus: Customer Experience. […]
CX
Tuesday Morning CX Thoughts – Confession of a CX Researcher
Attention To Detail Is Everything…Unless… I am very fortunate in that I really like the work that I do in […]
Tuesday Morning CX Thoughts: Sometimes “Sorry” is not enough
Things can go wrong Like most customers, I’ve had my share of poor customer experiences. However, I usually sit in […]
WOW Experiences: What are they and how to create them?
When customers have WOW experiences it means you are addressing their needs in a thoughtful and unexpected way, which means […]
Your “Best” Customer!
Why Choose Favorites? Growing up in a family of six, I frequently heard the rhetorical question “Am I your favorite […]
