User Experience Research: Definition, Types, Steps, + Uses
Have you ever noticed how your favorite applications and websites appear to read your mind? How do they smoothly anticipate […]
CX
How will transactional NPS shape the future of CX?
Transactional NPS is an indicator that aims to know customer satisfaction at a more granular level; that is, it offers […]
What value do you provide to your customers?
Time travel and customer experience What if you could travel in time? Would you go back in time to change […]
Customer satisfaction surveys during and after COVID-19
It’s been some time since the COVID-19 pandemic outbreak, and individuals and organizations have adjusted to this new paradigm. A […]
Which metrics should you track to boost customer retention?
Customer retention is an excellent measure for checking how loyal your customers are. Consumer retention is essential to avoid huge […]
