How can you advance your CX strategy and program?
Building rapport I recently had the opportunity to travel for the first time since April. Certainly, much had changed since […]
CX
How to turn NPS passives into promoters
Running a Net Promoter Score (NPS) survey will let you know the percentage of your detractors, passives, and promoters. Detractors […]
6 Key ways to turn your detractors into promoters
A Net Promoter Score (NPS) survey gives you an idea of customer satisfaction and loyalty. It lets you know who […]
Managing customer relationships effectively
Really? More dating advice? There is a quip/quote that I frequently hear regarding relationships: In each relationship, one person enters […]
Managing accounts and sub-accounts now made easy with this new update to QuestionPro CX
Conducting customer surveys to enrich your customer experience (CX) is most crucial. What’s even more important is sharing that data […]
