How can you advance your CX strategy and program?
Reading Time: 4 minutes read Building rapport I recently had the opportunity to travel for the first time since April. Certainly, much had changed since […]
CX
How to turn NPS passives into promoters
Reading Time: 2 minutes read Running a Net Promoter Score (NPS) survey will let you know the percentage of your detractors, passives, and promoters. Detractors […]
6 Key ways to turn your detractors into promoters
Reading Time: 4 minutes read A Net Promoter Score (NPS) survey gives you an idea of customer satisfaction and loyalty. It lets you know who […]
Managing customer relationships effectively
Reading Time: 3 minutes read Really? More dating advice? There is a quip/quote that I frequently hear regarding relationships: In each relationship, one person enters […]
Managing accounts and sub-accounts now made easy with this new update to QuestionPro CX
Reading Time: 2 minutes read Conducting customer surveys to enrich your customer experience (CX) is most crucial. What’s even more important is sharing that data […]
