Tuesday Morning CX Thoughts — Understand customer churn and root cause with NPS+
Reading Time: 2 minutes read Can you change? After several months, I’m taking my first dip back into traveling. Multiple stops across two weeks with […]
CX
How to Create a Customer Journey Map?
Reading Time: 8 minutes read Customers leave brands quicker than they used to, trends indicate. They lose interest mid-way, much sooner than the brands expect […]
Customer Expectations: 10 Key Expectations to remember
Reading Time: 6 minutes read In today’s competitive business landscape, where brands are vying for the attention and loyalty of customers, understanding and meeting their […]
Hear what industry leader, Richard Owen has to say about the future of CX
Reading Time: 2 minutes read In the latest episode of the Bootcast podcast with Vivek Bhaskaran, Founder – QuestionPro and Romi Mahajan, Chief Marketing and […]
Customer Experience Management Surveys Types
Reading Time: 8 minutes read Customer experience management surveys take a delicate process; we can all agree. In a world obsessed with experiences, great CX […]
