Why should you chase customer feedback?
No more surveys! As a practitioner, I document most of the surveys I come across daily. I have to say; […]
CX
How to increase customer satisfaction and get more business
Customers form the most important part of the business and hence businesses always try to increase customer satisfaction. It is […]
Customer Satisfaction Rating: What it Is + Guide to Follow
Customer satisfaction rating is frequently used to predict the success or failure of a brand’s customer relationship management program. Customers […]
Effectively predicting customer churn
The promise In 2003, there was a simple idea presented that revolutionized the thinking surrounding Customer Experience. Much like the […]
5 Important customer satisfaction KPIs
Customer satisfaction is the key to sustaining your business profitably and growing it year-on-year. Measuring customer satisfaction KPIs is more […]
