Top 20 customer satisfaction survey questions
Customer satisfaction (CSAT) is crucial for any business to succeed and should be at the core of your business strategies. […]
CX
Co-create with your innovative customers
When right is wrong & wrong is right We’ve all seen quite a few changes in the last few months. […]
Customer Satisfaction: Tips to Utilize the Benefits of It
The benefits of customer satisfaction are various, including increased competitiveness and growth. Customer satisfaction is essential to keeping your current […]
Are you paying attention to your passives?
We all hate surprises – At least this kind Last week, I talked about how we all love surprises, except […]
What is a bad NPS score, and how can you improve it?
The Net Promoter Score (NPS) system is well-liked and preferred by researchers, for it translates numerous customer metrics into one […]
