Customer Engagement: Definition, Benefits & Examples
Reading Time: 4 minutes read What is customer engagement? Definition: Customer engagement may be defined as the connection and interactions that exist between a brand […]
CX
The crystal ball
Reading Time: 3 minutes read The childhood dream of seeing the future through a crystal ball usually included playing the lottery when knowing the winning […]
What is a Customer Satisfaction score or CSAT score?
Reading Time: 7 minutes read Customer satisfaction score: Definition A customer satisfaction score (CSAT score) is a measurement of customer satisfaction level through a one-question […]
How to measure customer satisfaction in 7 different ways
Reading Time: 9 minutes read It doesn’t have to be hard or expensive to figure out how to measure customer satisfaction. In fact, measuring customer […]
Feature update: QuestionPro CX now lets you schedule reminders
Reading Time: 4 minutes read Communicating with your customers is key to delivering a great customer experience (CX), before, during, or after a purchase. Doing […]
