COVID-19: Understanding changes to the fan experience
I like sports. In the last few weeks, I’ve come to realize that, aside from history documentaries, it is just […]
CX
Best ways to analyze and implement CX changes based on customer feedback
I often speak about measuring the customer experience as being a journey and not a destination. Too often, the rollout […]
Experiences after COVID-19
In the CX world, I take a lot of surveys. I could say that I’m supporting my friends and colleagues […]
Customer Touchpoints: What It Is + Guide with Examples
Providing a rich customer experience (CX) is every brand’s aspiration, and they make numerous efforts in that direction. This is […]
Customer Journey Mapping: The Complete Guide + Free Template
Businesses need to be aware of their target market to provide the best possible customer journey. The customer journey mapping […]
