Our Commitments to you through COVID-19
In the wake of the current global outbreak of COVID-19, we wanted to take this time to communicate with you […]
QuestionPro
How to implement an emergency survey action plan
In times of uncertainty and potential economic downturn, it’s important to implement an emergency survey action plan. What exactly is […]
Enhanced CX closed-loop system to better address issues raised by customers
How often have you come across a grumbled customer pouring wrath on social media because of poor customer support experience […]
Improve survey completion rates by auto-submitting responses
With our world becoming more high-tech than ever, the emphasis is also on how to improve the user experience. The […]
Customer Experience trends in 2020
It was almost nine months ago when attending the CXPA Insights exchange that I had the opportunity to listen to […]
