Our Commitments to you through COVID-19
Reading Time: 2 minutes read In the wake of the current global outbreak of COVID-19, we wanted to take this time to communicate with you […]
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How to implement an emergency survey action plan
Reading Time: 3 minutes read In times of uncertainty and potential economic downturn, it’s important to implement an emergency survey action plan. What exactly is […]
Enhanced CX closed-loop system to better address issues raised by customers
Reading Time: 3 minutes read How often have you come across a grumbled customer pouring wrath on social media because of poor customer support experience […]
Improve survey completion rates by auto-submitting responses
Reading Time: 2 minutes read With our world becoming more high-tech than ever, the emphasis is also on how to improve the user experience. The […]
Customer Experience trends in 2020
Reading Time: 4 minutes read It was almost nine months ago when attending the CXPA Insights exchange that I had the opportunity to listen to […]
