{"id":117270,"date":"2021-03-04T02:02:45","date_gmt":"2021-03-04T10:02:45","guid":{"rendered":"https:\/\/www.questionpro.com\/blog\/?p=117270"},"modified":"2023-02-20T04:07:08","modified_gmt":"2023-02-20T04:07:08","slug":"reconoce-el-exito-de-la-gestion-de-clientes","status":"publish","type":"post","link":"https:\/\/qa-release.questionpro.com\/blog\/es\/reconoce-el-exito-de-la-gestion-de-clientes\/","title":{"rendered":"Importancia de reconocer el \u00e9xito de la gesti\u00f3n de clientes"},"content":{"rendered":"<p><span style=\"font-weight: 400;\">Uno de los principales errores que las empresas cometen es no reconocer el \u00e9xito de la gesti\u00f3n de clientes y s\u00f3lo enfocarse en lo que est\u00e1 mal.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Los l\u00edderes de la experiencia del cliente gastan mucha energ\u00eda enfoc\u00e1ndose en lo que necesita ser mejorado que a menudo se olvidan de apreciar el progreso que ya se ha hecho en la <\/span><a href=\"https:\/\/usqa.questionpro.com\/blog\/es\/gestion-de-clientes-claves\/\" target=\"_blank\" rel=\"noopener noreferrer\"><span style=\"font-weight: 400;\">gesti\u00f3n de clientes<\/span><\/a><span style=\"font-weight: 400;\">.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u00bfQu\u00e9 podemos hacer?<\/span><\/p>\n<h2><span style=\"font-weight: 400;\">\u00bfPor qu\u00e9 reconocer el \u00e9xito de la gesti\u00f3n de clientes?<\/span><\/h2>\n<p><span style=\"font-weight: 400;\">La transformaci\u00f3n de la experiencia del cliente no es f\u00e1cil. Los l\u00edderes de estos esfuerzos deben empujar a trav\u00e9s de la resistencia para lograr ser una organizaci\u00f3n con una <\/span><a href=\"https:\/\/usqa.questionpro.com\/blog\/es\/como-crear-una-cultura-centrada-en-el-cliente\/\" target=\"_blank\" rel=\"noopener noreferrer\"><span style=\"font-weight: 400;\">cultura centrada en el cliente<\/span><\/a><span style=\"font-weight: 400;\">.&nbsp;<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Si no lo haces o lo haces de manera incorrecta, podr\u00edas caer en algunos de los <\/span><a href=\"https:\/\/usqa.questionpro.com\/blog\/es\/errores-en-customer-experience\" target=\"_blank\" rel=\"noopener noreferrer\"><span style=\"font-weight: 400;\">errores en customer experience<\/span><\/a><span style=\"font-weight: 400;\"> que evitar\u00e1n que sigas avanzando.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Estos son algunos de errores en los que puedes caer si no te enfocas en reconocer el \u00e9xito de la gesti\u00f3n de clientes y s\u00f3lo dedicas tus esfuerzos a corregir lo que est\u00e1 mal:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Aceleras el agotamiento<\/b><span style=\"font-weight: 400;\">. El enfocarte s\u00f3lo en los problemas es muy agotador, por lo que muchos l\u00edderes de la experiencia del cliente no duran m\u00e1s all\u00e1 de unos pocos a\u00f1os. Incluso si duran m\u00e1s, a menudo est\u00e1n cansados y frustrados.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>P\u00e9rdida de inter\u00e9s<\/b><span style=\"font-weight: 400;\">. Los ejecutivos se cansan de o\u00edr que sus organizaciones tienen problemas o que no est\u00e1n cambiando lo suficientemente r\u00e1pido. Tarde o temprano se desconectan y pierden el inter\u00e9s en el negocio.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Limita el cambio organizacional<\/b><span style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">. Identificar los problemas puede impulsar el cambio inicial. La gente no se compromete emocionalmente hasta que es reconocida por sus esfuerzos.<\/span><\/span><\/li>\n<\/ul>\n<blockquote><p><span style=\"font-weight: 400;\">Conoce m\u00e1s de la importancia del <\/span><a href=\"https:\/\/usqa.questionpro.com\/blog\/es\/reconocimiento-a-empleados\/\" target=\"_blank\" rel=\"noopener noreferrer\"><span style=\"font-weight: 400;\">reconocimiento a empleados<\/span><\/a><span style=\"font-weight: 400;\"> para lograr su satisfacci\u00f3n,<\/span><\/p><\/blockquote>\n<p>&nbsp;<\/p>\n<h2><span style=\"font-weight: 400;\">Consejos para reconocer el \u00e9xito de la gesti\u00f3n de clientes<\/span><\/h2>\n<p style=\"text-align: justify;\"><span style=\"font-weight: 400;\">Estas son algunas recomendaciones que te ayudar\u00e1n a lograr una mejor <\/span><a href=\"https:\/\/usqa.questionpro.com\/blog\/es\/gestion-de-la-experiencia-del-cliente-2\/\" target=\"_blank\" rel=\"noopener noreferrer\"><span style=\"font-weight: 400;\">gesti\u00f3n de la experiencia del cliente<\/span><\/a><span style=\"font-weight: 400;\">:<\/span><\/p>\n<ul style=\"text-align: justify;\">\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Identifica los ganes<\/b><span style=\"font-weight: 400;\">. Acost\u00fambrate a buscar lo que est\u00e1 bien y cu\u00e1l es el progreso que has logrado.&nbsp;<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Reconoce el gran trabajo de tu organizaci\u00f3n<\/b><span style=\"font-weight: 400;\">. Las victorias en la organizaci\u00f3n no ocurren por accidente. Aseg\u00farate de reconocer a los miembros del equipo de experiencia del cliente que est\u00e1n haciendo una diferencia positiva.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Comunica regularmente el \u00e9xito<\/b><span style=\"font-weight: 400;\">. La organizaci\u00f3n quiere saber que est\u00e1 teniendo \u00e9xito. As\u00ed que aseg\u00farate de comunicar las se\u00f1ales de \u00e9xito.&nbsp;<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Agradece siempre a la organizaci\u00f3n<\/b><span style=\"font-weight: 400;\">. No s\u00f3lo comuniques el \u00e9xito, sino que tambi\u00e9n agradece ampliamente a la gente de la organizaci\u00f3n por su ayuda. Esto har\u00e1 que los empleados est\u00e9n m\u00e1s ansiosos por ser parte del esfuerzo, con la esperanza de que tambi\u00e9n obtengan su reconocimiento.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Incentiva a los empleados.<\/b><span style=\"font-weight: 400;\"> Las personas dentro de tu compa\u00f1\u00eda que est\u00e1n haciendo la diferencia merecen sin duda un premio por su labor.<\/span><\/li>\n<\/ul>\n<blockquote><p><span style=\"font-weight: 400;\">Conoce m\u00e1s de la <\/span><a href=\"https:\/\/usqa.questionpro.com\/blog\/es\/la-importancia-de-los-empleados-en-la-experiencia-del-cliente\/\" target=\"_blank\" rel=\"noopener noreferrer\"><span style=\"font-weight: 400;\">importancia de los empleados en la experiencia del cliente<\/span><\/a><\/p><\/blockquote>\n<p style=\"text-align: justify;\"><span style=\"font-weight: 400;\"><br \/>\nSi necesitas obtener retroalimentaci\u00f3n de tus clientes para una gesti\u00f3n exitosa, en QuestionPro te podemos ayudar. Solicita una demostraci\u00f3n de nuestra plataforma <\/span><a href=\"https:\/\/www.questionpro.com\/es\/cx\/\" target=\"_blank\" rel=\"noopener noreferrer\"><span style=\"font-weight: 400;\">QuestionPro CX<\/span><\/a><span style=\"font-weight: 400;\"> y conoce c\u00f3mo planear y ejecutar acciones que te ayuden a convertirlos en promotores de tu marca.<\/span><\/p>\n<p style=\"text-align: justify;\"><span style=\"font-weight: 400;\">Solicita una demostraci\u00f3n y conoce todas sus funciones.<\/span><\/p>\n<p><center><a href=\"https:\/\/agendardemo2.questionpro.com\/?custom1=reconocer-exito-gestion-clientes\"><button>AGENDAR UNA DEMOSTRACI\u00d3N<\/button><\/a><\/center><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Uno de los principales errores que las empresas cometen es no reconocer el \u00e9xito de la gesti\u00f3n de clientes y [&hellip;]<\/p>\n","protected":false},"author":42,"featured_media":117271,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_genesis_hide_title":false,"_genesis_hide_breadcrumbs":false,"_genesis_hide_singular_image":false,"_genesis_hide_footer_widgets":false,"_genesis_custom_body_class":"","_genesis_custom_post_class":"","_genesis_layout":"","footnotes":""},"categories":[182,183],"tags":[],"class_list":{"0":"post-117270","1":"post","2":"type-post","3":"status-publish","4":"format-standard","5":"has-post-thumbnail","7":"category-cx-es","8":"category-experiencia-del-cliente","9":"entry"},"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v20.4 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Importancia de reconocer el \u00e9xito de la gesti\u00f3n de clientes<\/title>\n<meta name=\"description\" content=\"Aprende a reconocer el \u00e9xito de la gesti\u00f3n de clientes y no te enfoques s\u00f3lo en los problemas. Evita caer en este error siguiente estos sencillos consejos.\" \/>\n<meta name=\"robots\" content=\"noindex, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<meta property=\"og:locale\" content=\"es_ES\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Importancia de reconocer el \u00e9xito de la gesti\u00f3n de clientes\" \/>\n<meta property=\"og:description\" content=\"Aprende a reconocer el \u00e9xito de la gesti\u00f3n de clientes y no te enfoques s\u00f3lo en los problemas. Evita caer en este error siguiente estos sencillos consejos.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/qa-release.questionpro.com\/blog\/es\/reconoce-el-exito-de-la-gestion-de-clientes\/\" \/>\n<meta property=\"og:site_name\" content=\"QuestionPro\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/questionpro\" \/>\n<meta property=\"article:published_time\" content=\"2021-03-04T10:02:45+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2023-02-20T04:07:08+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/qa-release.questionpro.com\/blog\/wp-content\/uploads\/2021\/02\/reconoce-el-exito-de-la-gestion-de-clientes.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"900\" \/>\n\t<meta property=\"og:image:height\" content=\"600\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"Cristina Ortega\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@questionpro\" \/>\n<meta name=\"twitter:site\" content=\"@questionpro\" \/>\n<meta name=\"twitter:label1\" content=\"Escrito por\" \/>\n\t<meta name=\"twitter:data1\" content=\"Cristina Ortega\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/qa-release.questionpro.com\/blog\/es\/reconoce-el-exito-de-la-gestion-de-clientes\/#article\",\"isPartOf\":{\"@id\":\"https:\/\/qa-release.questionpro.com\/blog\/es\/reconoce-el-exito-de-la-gestion-de-clientes\/\"},\"author\":{\"name\":\"Cristina Ortega\",\"@id\":\"https:\/\/qa-release.questionpro.com\/blog\/es\/#\/schema\/person\/36aae2d8eed7708b6408f95c0198593d\"},\"headline\":\"Importancia de reconocer el \u00e9xito de la gesti\u00f3n de clientes\",\"datePublished\":\"2021-03-04T10:02:45+00:00\",\"dateModified\":\"2023-02-20T04:07:08+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/qa-release.questionpro.com\/blog\/es\/reconoce-el-exito-de-la-gestion-de-clientes\/\"},\"wordCount\":588,\"publisher\":{\"@id\":\"https:\/\/qa-release.questionpro.com\/blog\/es\/#organization\"},\"articleSection\":[\"CX\",\"Experiencia del Cliente\"],\"inLanguage\":\"es\"},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/qa-release.questionpro.com\/blog\/es\/reconoce-el-exito-de-la-gestion-de-clientes\/\",\"url\":\"https:\/\/qa-release.questionpro.com\/blog\/es\/reconoce-el-exito-de-la-gestion-de-clientes\/\",\"name\":\"Importancia de reconocer el \u00e9xito de la gesti\u00f3n de clientes\",\"isPartOf\":{\"@id\":\"https:\/\/qa-release.questionpro.com\/blog\/es\/#website\"},\"datePublished\":\"2021-03-04T10:02:45+00:00\",\"dateModified\":\"2023-02-20T04:07:08+00:00\",\"description\":\"Aprende a reconocer el \u00e9xito de la gesti\u00f3n de clientes y no te enfoques s\u00f3lo en los problemas. Evita caer en este error siguiente estos sencillos consejos.\",\"breadcrumb\":{\"@id\":\"https:\/\/qa-release.questionpro.com\/blog\/es\/reconoce-el-exito-de-la-gestion-de-clientes\/#breadcrumb\"},\"inLanguage\":\"es\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/qa-release.questionpro.com\/blog\/es\/reconoce-el-exito-de-la-gestion-de-clientes\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/qa-release.questionpro.com\/blog\/es\/reconoce-el-exito-de-la-gestion-de-clientes\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Inicio\",\"item\":\"https:\/\/qa-release.questionpro.com\/blog\/es\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"CX\",\"item\":\"https:\/\/qa-release.questionpro.com\/blog\/es\/category\/cx-es\/\"},{\"@type\":\"ListItem\",\"position\":3,\"name\":\"Importancia de reconocer el \u00e9xito de la gesti\u00f3n de clientes\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/qa-release.questionpro.com\/blog\/es\/#website\",\"url\":\"https:\/\/qa-release.questionpro.com\/blog\/es\/\",\"name\":\"QuestionPro\",\"description\":\"\",\"publisher\":{\"@id\":\"https:\/\/qa-release.questionpro.com\/blog\/es\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/qa-release.questionpro.com\/blog\/es\/?s={search_term_string}\"},\"query-input\":\"required name=search_term_string\"}],\"inLanguage\":\"es\"},{\"@type\":\"Organization\",\"@id\":\"https:\/\/qa-release.questionpro.com\/blog\/es\/#organization\",\"name\":\"QuestionPro\",\"url\":\"https:\/\/qa-release.questionpro.com\/blog\/es\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"es\",\"@id\":\"https:\/\/qa-release.questionpro.com\/blog\/es\/#\/schema\/logo\/image\/\",\"url\":\"https:\/\/qa-release.questionpro.com\/blog\/wp-content\/uploads\/2022\/10\/questionpro-logo.svg\",\"contentUrl\":\"https:\/\/qa-release.questionpro.com\/blog\/wp-content\/uploads\/2022\/10\/questionpro-logo.svg\",\"caption\":\"QuestionPro\"},\"image\":{\"@id\":\"https:\/\/qa-release.questionpro.com\/blog\/es\/#\/schema\/logo\/image\/\"},\"sameAs\":[\"https:\/\/www.facebook.com\/questionpro\",\"https:\/\/twitter.com\/questionpro\",\"https:\/\/www.linkedin.com\/company\/questionpro\/\"]},{\"@type\":\"Person\",\"@id\":\"https:\/\/qa-release.questionpro.com\/blog\/es\/#\/schema\/person\/36aae2d8eed7708b6408f95c0198593d\",\"name\":\"Cristina Ortega\",\"image\":{\"@type\":\"ImageObject\",\"inLanguage\":\"es\",\"@id\":\"https:\/\/qa-release.questionpro.com\/blog\/es\/#\/schema\/person\/image\/\",\"url\":\"https:\/\/secure.gravatar.com\/avatar\/49635f2181bfe83c436d50b9a8bf1f2e?s=96&d=mm&r=g\",\"contentUrl\":\"https:\/\/secure.gravatar.com\/avatar\/49635f2181bfe83c436d50b9a8bf1f2e?s=96&d=mm&r=g\",\"caption\":\"Cristina Ortega\"},\"url\":\"https:\/\/qa-release.questionpro.com\/blog\/es\/author\/cristinaortega\/\"}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Importancia de reconocer el \u00e9xito de la gesti\u00f3n de clientes","description":"Aprende a reconocer el \u00e9xito de la gesti\u00f3n de clientes y no te enfoques s\u00f3lo en los problemas. Evita caer en este error siguiente estos sencillos consejos.","robots":{"index":"noindex","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"og_locale":"es_ES","og_type":"article","og_title":"Importancia de reconocer el \u00e9xito de la gesti\u00f3n de clientes","og_description":"Aprende a reconocer el \u00e9xito de la gesti\u00f3n de clientes y no te enfoques s\u00f3lo en los problemas. Evita caer en este error siguiente estos sencillos consejos.","og_url":"https:\/\/qa-release.questionpro.com\/blog\/es\/reconoce-el-exito-de-la-gestion-de-clientes\/","og_site_name":"QuestionPro","article_publisher":"https:\/\/www.facebook.com\/questionpro","article_published_time":"2021-03-04T10:02:45+00:00","article_modified_time":"2023-02-20T04:07:08+00:00","og_image":[{"width":900,"height":600,"url":"https:\/\/qa-release.questionpro.com\/blog\/wp-content\/uploads\/2021\/02\/reconoce-el-exito-de-la-gestion-de-clientes.jpg","type":"image\/jpeg"}],"author":"Cristina Ortega","twitter_card":"summary_large_image","twitter_creator":"@questionpro","twitter_site":"@questionpro","twitter_misc":{"Escrito por":"Cristina Ortega"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"Article","@id":"https:\/\/qa-release.questionpro.com\/blog\/es\/reconoce-el-exito-de-la-gestion-de-clientes\/#article","isPartOf":{"@id":"https:\/\/qa-release.questionpro.com\/blog\/es\/reconoce-el-exito-de-la-gestion-de-clientes\/"},"author":{"name":"Cristina Ortega","@id":"https:\/\/qa-release.questionpro.com\/blog\/es\/#\/schema\/person\/36aae2d8eed7708b6408f95c0198593d"},"headline":"Importancia de reconocer el \u00e9xito de la gesti\u00f3n de clientes","datePublished":"2021-03-04T10:02:45+00:00","dateModified":"2023-02-20T04:07:08+00:00","mainEntityOfPage":{"@id":"https:\/\/qa-release.questionpro.com\/blog\/es\/reconoce-el-exito-de-la-gestion-de-clientes\/"},"wordCount":588,"publisher":{"@id":"https:\/\/qa-release.questionpro.com\/blog\/es\/#organization"},"articleSection":["CX","Experiencia del Cliente"],"inLanguage":"es"},{"@type":"WebPage","@id":"https:\/\/qa-release.questionpro.com\/blog\/es\/reconoce-el-exito-de-la-gestion-de-clientes\/","url":"https:\/\/qa-release.questionpro.com\/blog\/es\/reconoce-el-exito-de-la-gestion-de-clientes\/","name":"Importancia de reconocer el \u00e9xito de la gesti\u00f3n de clientes","isPartOf":{"@id":"https:\/\/qa-release.questionpro.com\/blog\/es\/#website"},"datePublished":"2021-03-04T10:02:45+00:00","dateModified":"2023-02-20T04:07:08+00:00","description":"Aprende a reconocer el \u00e9xito de la gesti\u00f3n de clientes y no te enfoques s\u00f3lo en los problemas. Evita caer en este error siguiente estos sencillos consejos.","breadcrumb":{"@id":"https:\/\/qa-release.questionpro.com\/blog\/es\/reconoce-el-exito-de-la-gestion-de-clientes\/#breadcrumb"},"inLanguage":"es","potentialAction":[{"@type":"ReadAction","target":["https:\/\/qa-release.questionpro.com\/blog\/es\/reconoce-el-exito-de-la-gestion-de-clientes\/"]}]},{"@type":"BreadcrumbList","@id":"https:\/\/qa-release.questionpro.com\/blog\/es\/reconoce-el-exito-de-la-gestion-de-clientes\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Inicio","item":"https:\/\/qa-release.questionpro.com\/blog\/es\/"},{"@type":"ListItem","position":2,"name":"CX","item":"https:\/\/qa-release.questionpro.com\/blog\/es\/category\/cx-es\/"},{"@type":"ListItem","position":3,"name":"Importancia de reconocer el \u00e9xito de la gesti\u00f3n de clientes"}]},{"@type":"WebSite","@id":"https:\/\/qa-release.questionpro.com\/blog\/es\/#website","url":"https:\/\/qa-release.questionpro.com\/blog\/es\/","name":"QuestionPro","description":"","publisher":{"@id":"https:\/\/qa-release.questionpro.com\/blog\/es\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/qa-release.questionpro.com\/blog\/es\/?s={search_term_string}"},"query-input":"required name=search_term_string"}],"inLanguage":"es"},{"@type":"Organization","@id":"https:\/\/qa-release.questionpro.com\/blog\/es\/#organization","name":"QuestionPro","url":"https:\/\/qa-release.questionpro.com\/blog\/es\/","logo":{"@type":"ImageObject","inLanguage":"es","@id":"https:\/\/qa-release.questionpro.com\/blog\/es\/#\/schema\/logo\/image\/","url":"https:\/\/qa-release.questionpro.com\/blog\/wp-content\/uploads\/2022\/10\/questionpro-logo.svg","contentUrl":"https:\/\/qa-release.questionpro.com\/blog\/wp-content\/uploads\/2022\/10\/questionpro-logo.svg","caption":"QuestionPro"},"image":{"@id":"https:\/\/qa-release.questionpro.com\/blog\/es\/#\/schema\/logo\/image\/"},"sameAs":["https:\/\/www.facebook.com\/questionpro","https:\/\/twitter.com\/questionpro","https:\/\/www.linkedin.com\/company\/questionpro\/"]},{"@type":"Person","@id":"https:\/\/qa-release.questionpro.com\/blog\/es\/#\/schema\/person\/36aae2d8eed7708b6408f95c0198593d","name":"Cristina Ortega","image":{"@type":"ImageObject","inLanguage":"es","@id":"https:\/\/qa-release.questionpro.com\/blog\/es\/#\/schema\/person\/image\/","url":"https:\/\/secure.gravatar.com\/avatar\/49635f2181bfe83c436d50b9a8bf1f2e?s=96&d=mm&r=g","contentUrl":"https:\/\/secure.gravatar.com\/avatar\/49635f2181bfe83c436d50b9a8bf1f2e?s=96&d=mm&r=g","caption":"Cristina Ortega"},"url":"https:\/\/qa-release.questionpro.com\/blog\/es\/author\/cristinaortega\/"}]}},"featured_image_src":"https:\/\/qa-release.questionpro.com\/blog\/wp-content\/uploads\/2021\/02\/reconoce-el-exito-de-la-gestion-de-clientes.jpg","featured_image_src_square":"https:\/\/qa-release.questionpro.com\/blog\/wp-content\/uploads\/2021\/02\/reconoce-el-exito-de-la-gestion-de-clientes.jpg","author_info":{"display_name":"Cristina Ortega","author_link":"https:\/\/qa-release.questionpro.com\/blog\/es\/author\/cristinaortega\/"},"_links":{"self":[{"href":"https:\/\/qa-release.questionpro.com\/blog\/es\/wp-json\/wp\/v2\/posts\/117270","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/qa-release.questionpro.com\/blog\/es\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/qa-release.questionpro.com\/blog\/es\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/qa-release.questionpro.com\/blog\/es\/wp-json\/wp\/v2\/users\/42"}],"replies":[{"embeddable":true,"href":"https:\/\/qa-release.questionpro.com\/blog\/es\/wp-json\/wp\/v2\/comments?post=117270"}],"version-history":[{"count":1,"href":"https:\/\/qa-release.questionpro.com\/blog\/es\/wp-json\/wp\/v2\/posts\/117270\/revisions"}],"predecessor-version":[{"id":780427,"href":"https:\/\/qa-release.questionpro.com\/blog\/es\/wp-json\/wp\/v2\/posts\/117270\/revisions\/780427"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/qa-release.questionpro.com\/blog\/es\/wp-json\/wp\/v2\/media\/117271"}],"wp:attachment":[{"href":"https:\/\/qa-release.questionpro.com\/blog\/es\/wp-json\/wp\/v2\/media?parent=117270"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/qa-release.questionpro.com\/blog\/es\/wp-json\/wp\/v2\/categories?post=117270"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/qa-release.questionpro.com\/blog\/es\/wp-json\/wp\/v2\/tags?post=117270"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}