{"id":33901,"date":"2016-11-29T05:30:35","date_gmt":"2016-11-29T13:30:35","guid":{"rendered":"http:\/\/www.questionpro.com\/blog\/es\/?p=33901"},"modified":"2023-01-06T04:37:27","modified_gmt":"2023-01-06T04:37:27","slug":"destaca-en-customer-experience","status":"publish","type":"post","link":"https:\/\/qa-release.questionpro.com\/blog\/es\/destaca-en-customer-experience\/","title":{"rendered":"Destaca en customer experience siguiendo estos consejos"},"content":{"rendered":"<p style=\"text-align: justify;\"><span style=\"font-weight: 400;\">Para dar el mejor servicio en el \u00e1rea de customer experience hay que trabajar en ciertas habilidades y competencias, por ejemplo: en liderazgo, atenci\u00f3n, buena escucha, tolerancia\u2026, y hacer uso de todas las herramientas que tenemos a nuestro alcance para brindar el mejor servicio a clientes.<\/span><\/p>\n<p style=\"text-align: justify;\"><span style=\"font-weight: 400;\">Obviamente hay que tener conocimiento de ventas, estrategias de marketing, gesti\u00f3n de recursos y la capacidad de analizar toda la informaci\u00f3n de los clientes, resolver sus necesidades, a fin de brindar m\u00e1s experiencias positivas. Te comparto algunos <\/span><span style=\"font-weight: 400;\">pasos para <a href=\"https:\/\/usqa.questionpro.com\/blog\/es\/pasos-para-evaluar-la-satisfaccion-al-cliente\/\" target=\"_blank\" rel=\"noopener\">medir la satisfacci\u00f3n al cliente<\/a> y la experiencia de compra<\/span><\/p>\n<p style=\"text-align: justify;\"><span style=\"font-weight: 400;\">Si nos enfocamos en sobresalir en el rubro de customer experience, entonces debemos tambi\u00e9n ser capaces de resolver los problemas que enfrentan nuestros clientes, atender las quejas o reclamos de la mejor manera e interceder ante cualquier conflicto para prever la p\u00e9rdida de clientes y por consecuencia las ventas. De ah\u00ed que quienes se dediquen a dar este servicio est\u00e1n estrechamente relacionados con el \u00e1rea de ventas de la empresa.<\/span><\/p>\n<blockquote><p>Conoce m\u00e1s de la importancia de <a href=\"https:\/\/usqa.questionpro.com\/blog\/es\/trabajar-por-la-experiencia-del-cliente\/\" target=\"_blank\" rel=\"noopener\">trabajar por la experiencia del cliente<\/a>.<\/p><\/blockquote>\n<p>&nbsp;<\/p>\n<h2><span style=\"font-weight: 400;\">Habilidades para la gesti\u00f3n del customer experience<\/span><\/h2>\n<p style=\"text-align: justify;\"><span style=\"font-weight: 400;\">Si quieres lograr una mejor experiencia del cliente con tu marca, producto o servicio, debes de tomar en cuenta que se necesitan destacar en ciertos rubros, por ejemplo:<\/span><\/p>\n<ul style=\"text-align: justify;\">\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Negociaci\u00f3n y persuasi\u00f3n. Esto con el fin de llegar al mejor acuerdo con los clientes en caso de haber surgido un problema. <\/span><span style=\"font-weight: 400;\">Recuerda que: Un <a href=\"https:\/\/usqa.questionpro.com\/blog\/es\/mal-servicio-al-cliente\/\" target=\"_blank\" rel=\"noopener\">mal servicio al cliente<\/a> provoca grandes p\u00e9rdidas<\/span><span style=\"font-weight: 400;\">.<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Serenidad. Para evitar rachas de estr\u00e9s ante casos dif\u00edciles de resolver.<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Sensibilidad. Con el fin de vincularse de manera estrecha tambi\u00e9n con todo el equipo de trabajo, entenderlos y motivarlos a ser mejores cada d\u00eda y trabajar para satisfacer a los clientes. De la misma manera escucharlos para conocer sus necesidades y preocupaciones<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Comunicaci\u00f3n. Saber escuchar, utilizar el lenguaje adecuado, tanto hablado, para poder entablar una buena conversaci\u00f3n con el cliente, como escrito, a fin de poder plasmar, por ejemplo en los reportes, las quejas o sugerencias dadas por los usuarios acerca de un producto o servicio.<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Uso de herramientas digitales. Para estar en contacto directo con los clientes y conocer, por ejemplo, sus puntos de vista a trav\u00e9s de <\/span><a href=\"https:\/\/www.questionpro.com\/es\/encuesta-de-satisfaccion.html\" target=\"_blank\" rel=\"noopener\"><span style=\"font-weight: 400;\">encuesta de satisfaccion<\/span><\/a><span style=\"font-weight: 400;\"> . Hoy los consumidores se enfrentan a un mundo interconectado, gran parte de su tiempo lo pasan en internet, evolucionan, por lo que es competencia tambi\u00e9n del \u00e1rea de customer experience brindar un buen servicio y adaptarse a todas las plataformas disponibles.<\/span><\/li>\n<\/ul>\n<p style=\"text-align: justify;\"><span style=\"font-weight: 400;\">Te invito a leer tambi\u00e9n: <\/span><a href=\"https:\/\/usqa.questionpro.com\/blog\/es\/experiencia-del-consumidor-tecnologia\/\" target=\"_blank\" rel=\"noopener\"><span style=\"font-weight: 400;\">Experiencia del consumidor y su cambio con la tecnolog\u00eda<\/span><\/a><\/p>\n<h2 style=\"text-align: justify;\"><span style=\"font-weight: 400;\">Customer experience en todo lugar y a toda hora<\/span><\/h2>\n<p style=\"text-align: justify;\"><span style=\"font-weight: 400;\">Los clientes tienen a su disposici\u00f3n dispositivos m\u00f3viles para investigar, comprar o vender productos, mandar una queja, solicitar un servicio o producto, por lo que no solo se trata de conocer los gustos, necesidades o motivaciones de compra del cliente, sino responderles, en tiempo real cualquier inquietud, duda o comentario que tengan. Te recomiendo leer: <\/span><a href=\"https:\/\/usqa.questionpro.com\/blog\/es\/la-experiencia-del-cliente-es-vivencia\/\" target=\"_blank\" rel=\"noopener\"><span style=\"font-weight: 400;\">La experiencia del cliente es vivencia<\/span><\/a><span style=\"font-weight: 400;\">.<\/span><\/p>\n<p style=\"text-align: justify;\"><span style=\"font-weight: 400;\">No hay que olvidar que el buen servicio se da, antes, durante y despu\u00e9s de una compra. Este tipo de acciones de una empresa son muy bien valoradas y nos hacen distinguirnos de la competencia. Lograr destacar en customer experience es dar un paso importante hacia el \u00e9xito. <\/span><\/p>\n<p style=\"text-align: justify;\"><span style=\"font-weight: 400;\"><br \/>\n<\/span><span style=\"font-weight: 400;\">No olvides tampoco que al brindar un buen servicio al cliente creamos tambi\u00e9n una buena publicidad de boca en boca, lealtad hacia la marca, trayendo como consecuencia el compromiso del cliente. Gracias a ello podemos obtener, por ejemplo la retroalimentaci\u00f3n que necesitemos del cliente y tomar las mejores decisiones que nos lleven a cumplir con los objetivos planteados.<\/span><\/p>\n<p style=\"text-align: justify;\"><span style=\"font-weight: 400;\">Por \u00faltimo te comparto el siguiente art\u00edculo: <\/span><a href=\"https:\/\/usqa.questionpro.com\/blog\/es\/gestion-de-clientes-claves\/\" target=\"_blank\" rel=\"noopener\"><span style=\"font-weight: 400;\">5 claves en la gesti\u00f3n de clientes para alcanzar el \u00e9xito<\/span><\/a><span style=\"font-weight: 400;\">.<\/span><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Para dar el mejor servicio en el \u00e1rea de customer experience hay que trabajar en ciertas habilidades y competencias, por [&hellip;]<\/p>\n","protected":false},"author":105,"featured_media":771074,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_genesis_hide_title":false,"_genesis_hide_breadcrumbs":false,"_genesis_hide_singular_image":false,"_genesis_hide_footer_widgets":false,"_genesis_custom_body_class":"","_genesis_custom_post_class":"","_genesis_layout":"","footnotes":""},"categories":[182,183],"tags":[],"class_list":{"0":"post-33901","1":"post","2":"type-post","3":"status-publish","4":"format-standard","5":"has-post-thumbnail","7":"category-cx-es","8":"category-experiencia-del-cliente","9":"entry"},"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v20.4 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Consejos para destacar en customer experience<\/title>\n<meta name=\"description\" content=\"Para alcanzar el \u00e9xito debes conocer c\u00f3mo destacar en customer experience, conoce ahora como lograrlo de la 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