{"id":816293,"date":"2022-05-31T14:39:21","date_gmt":"2022-05-31T14:39:21","guid":{"rendered":"https:\/\/www.questionpro.com\/blog\/enquete-apres-appel\/"},"modified":"2023-09-18T08:50:03","modified_gmt":"2023-09-18T08:50:03","slug":"enquete-apres-appel","status":"publish","type":"post","link":"https:\/\/qa-release.questionpro.com\/blog\/fr\/enquete-apres-appel\/","title":{"rendered":"Enqu\u00eate apr\u00e8s appel : Qu&rsquo;est-ce que c&rsquo;est et comment l&rsquo;utiliser"},"content":{"rendered":"\n<p><span style=\"font-weight: 400;\">Une application tr\u00e8s g\u00e9n\u00e9rale d&rsquo;une enqu\u00eate post-appel est qu&rsquo;elle vous permet d&rsquo;obtenir un retour d&rsquo;information tr\u00e8s important de la part de vos clients\/participants, ce qui vous aide \u00e0 mieux les servir \u00e0 l&rsquo;avenir.<\/span><\/p>\n\n<h2 class=\"wp-block-heading\"><b>Qu&rsquo;est-ce qu&rsquo;une enqu\u00eate post-appel ?<\/b><\/h2>\n\n<p><span style=\"font-weight: 400;\">En g\u00e9n\u00e9ral, une enqu\u00eate post-appel a lieu apr\u00e8s le traitement normal de l&rsquo;appel. Il est g\u00e9n\u00e9ralement utilis\u00e9 pour d\u00e9terminer si les clients sont satisfaits de leurs appels. Supposons, par exemple, que vous ayez \u00e9t\u00e9 contact\u00e9 pour le concours Call of Duty  <\/span>Championnat de la Ligue mondiale.<\/p>\n\n<p><span style=\"font-weight: 400;\">Pensez donc \u00e0 l&rsquo;\u00e9v\u00e9nement de jeu auquel vous venez d&rsquo;assister et auquel vous avez particip\u00e9. Il serait judicieux que vous obteniez des informations \u00e0 l&rsquo;aide d&rsquo;une enqu\u00eate apr\u00e8s appel.<\/span><\/p>\n\n\t<div class=\"banner-section wf-section\" lang=\"\" >\n\t\t<div class=\"right-column-container\">\n\t\t\t<div class=\"bannerbg white\">\n\t\t\t\t<span class=\"h1-2\">Create memorable experiences based on real-time data, insights and advanced analysis.<\/span>\n\t\t\t\t<a href=\"#userliteForm\" data-toggle=\"modal\" class=\"button w-button\">Request Demo<\/a>\n\t\t\t<\/div>\n\t\t<\/div>\n\t<\/div>\n\t<div class=\"userlite-modal modal fade\" id=\"userliteForm\" tabindex=\"-1\" role=\"dialog\" style=\"display: none;\">\n\t\t<div class=\"modal-dialog\" role=\"document\">\n\t\t\t<div class=\"modal-content\" role=\"document\">\n\t\t\t\t<div class=\"modal-body\">\n\t\t\t\t\t<div class=\"modal-header\">\n\t\t\t\t\t\t<button type=\"button\" class=\"close\" data-dismiss=\"modal\" aria-label=\"Close\">\n\t\t\t\t\t\t\t<i class=\"material-icons\">close<\/i>\n\t\t\t\t\t\t<\/button>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div class=\"contact-us-form-wrapper contact-box\">\n\t\t\t\t\t\t<div class=\"userlite-form-wrapper\">\n\t\t\t\t\t\t\t<iframe src=\"https:\/\/www.questionpro.com\/userlite-form-blog-french.html?product=CX&amp;referralurl=https:\/\/qa-release.questionpro.com\/blog\/fr\/wp-json\/wp\/v2\/posts\/816293\/&amp;lang=fr&amp;cat=cx-fr\" style=\"display: block;\" ><\/iframe>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"demo-form-wrapper success-message-div\" style=\"display:none\">\n\t\t\t\t\t\t\t<p class=\"success-message-para\"><\/p>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/div>\n\t<\/div>\n\n<h2 class=\"wp-block-heading\"><b>Importance d&rsquo;une enqu\u00eate apr\u00e8s appel<\/b><\/h2>\n\n<p><span style=\"font-weight: 400;\">Par exemple, dans le concours susmentionn\u00e9, vous avez peut-\u00eatre \u00e9t\u00e9 confront\u00e9 \u00e0 un probl\u00e8me technique mineur et vous avez peut-\u00eatre d\u00e9pos\u00e9 une plainte, mais comme vous, il y a peut-\u00eatre un nombre \u00ab\u00a0n\u00a0\u00bb de concurrents qui auraient pu \u00eatre confront\u00e9s \u00e0 ce probl\u00e8me.  <\/span><\/p>\n\n<p><span style=\"font-weight: 400;\">En tant que prestataire, il est assez difficile d&rsquo;analyser ou de trouver l&rsquo;exp\u00e9rience d&rsquo;une personne ou un probl\u00e8me sp\u00e9cifique, c&rsquo;est pourquoi cet article fait appel \u00e0 des <a href=\"https:\/\/usqa.questionpro.com\/blog\/fr\/enquetes\/\">enqu\u00eates<\/a> pour vous aider dans cette t\u00e2che. En revanche, la d\u00e9couverte d&rsquo;une erreur dans une pi\u00e8ce sp\u00e9cifique permet d&rsquo;identifier un d\u00e9faut de masse.  <\/span><\/p>\n\n<p><span style=\"font-weight: 400;\">En m\u00eame temps, cela vous aide \u00e0 gagner la confiance des clients existants. Parfois, cela permet \u00e9galement de fid\u00e9liser vos clients existants qui, pour l&rsquo;une ou l&rsquo;autre petite raison, ne sont pas toujours contents de vous.  <\/span><\/p>\n\n<h2 class=\"wp-block-heading\"><b>Les solutions de QuestionPro<\/b><\/h2>\n\n<p><span style=\"font-weight: 400;\">En ce qui concerne <a href=\"https:\/\/www.questionpro.com\/\">QuestionPro<\/a>, nous ne nous sommes pas content\u00e9s d&rsquo;OBSERVER, d&rsquo;ANALYSER et de PROCURE nos clients au cours des deux derni\u00e8res ann\u00e9es. Pourtant, nous en avons fait notre priorit\u00e9 absolue : la r\u00e9ussite et la satisfaction du client, et c&rsquo;est pourquoi nos clients nous aiment !<\/span><\/p>\n\n<p><span style=\"font-weight: 400;\">Comment cette enqu\u00eate vous aidera-t-elle ? Comme nous l&rsquo;avons dit, nous connaissons les piliers de nos clients, et pour l&rsquo;industrie du jeu, nous avons quelques g\u00e9ants li\u00e9s \u00e0 nous.  <\/span><span style=\"font-weight: 400;\"><br\/><\/span><span style=\"font-weight: 400;\"><br\/><\/span><span style=\"font-weight: 400;\">L&rsquo;enqu\u00eate suivante que vous allez r\u00e9aliser est un exemple simple et direct de post-enqu\u00eate et une r\u00e9plique de ce qu&rsquo;il est possible de r\u00e9aliser avec notre plateforme. Cependant, avec QuestionPro, vous pouvez \u00eatre certain que le ciel n&rsquo;est pas la limite.<\/span><\/p>\n\n<p><span style=\"font-weight: 400;\">Le facteur le plus important dans l&rsquo;industrie du jeu est l&rsquo;exp\u00e9rience de l&rsquo;utilisateur. Ils ont le choix entre de nombreux fournisseurs, et vous tous leur offrez tous les genres qu&rsquo;ils recherchent. Mais en fin de compte, l&rsquo;utilisateur optera pour celui qui lui offre la MEILLEURE EXPERIENCE.  <\/span><\/p>\n\n<p><span style=\"font-weight: 400;\">Pour recueillir les commentaires des utilisateurs sans perturber l&rsquo;<a href=\"https:\/\/www.questionpro.com\/gaming-survey\/\">exp\u00e9rience de jeu<\/a>, il faut faire preuve de simplicit\u00e9 et d&rsquo;accessibilit\u00e9. Le logiciel de recherche QuestionPro vous permet de vous connecter et de comprendre ce que pensent et ressentent vos joueurs.<\/span><\/p>\n\n<p><span style=\"font-weight: 400;\">Recueillir un retour d&rsquo;information significatif tout en garantissant une exp\u00e9rience d&rsquo;enqu\u00eate efficace pour l&rsquo;utilisateur.  <\/span><span style=\"font-weight: 400;\">Pour \u00eatre au top, vous devez mesurer l&rsquo;exp\u00e9rience de l&rsquo;utilisateur sous toutes ses facettes.  <\/span><span style=\"font-weight: 400;\">C&rsquo;est l\u00e0 que QuestionPro entre en jeu. Nous proposons une s\u00e9rie d&rsquo;outils que vous pouvez utiliser pour vous faire une id\u00e9e du choix de votre utilisateur.<\/span><\/p>\n\n<p class=\"has-text-align-center\"><a href=\"https:\/\/www.questionpro.com\/cx\/\" target=\"_blank\" rel=\"noopener\"><button>APPRENDRE ENCORE PLUS<\/button><\/a> <a href=\"https:\/\/www.questionpro.com\/a\/showEntry.do?classID=1063&amp;sourceRef=home-cx\" target=\"_blank\" rel=\"noopener\"><button>TRIAL GRATUIT<\/button><\/a><\/p>\n\n<p><strong>Auteurs<\/strong>: Aditya K. &amp; Naimuddin Ahmed<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Une application tr\u00e8s g\u00e9n\u00e9rale d&rsquo;une enqu\u00eate post-appel est qu&rsquo;elle vous permet d&rsquo;obtenir un retour d&rsquo;information tr\u00e8s important de la part [&hellip;]<\/p>\n","protected":false},"author":80,"featured_media":712040,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_genesis_hide_title":false,"_genesis_hide_breadcrumbs":false,"_genesis_hide_singular_image":false,"_genesis_hide_footer_widgets":false,"_genesis_custom_body_class":"","_genesis_custom_post_class":"","_genesis_layout":"","footnotes":""},"categories":[1441],"tags":[],"class_list":{"0":"post-816293","1":"post","2":"type-post","3":"status-publish","4":"format-standard","5":"has-post-thumbnail","7":"category-cx-fr","8":"entry"},"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v20.4 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Enqu\u00eate apr\u00e8s appel : Qu&#039;est-ce que c&#039;est et comment l&#039;utiliser | QuestionPro<\/title>\n<meta name=\"description\" content=\"Une enqu\u00eate post-appel est utilis\u00e9e pour d\u00e9terminer si les clients sont satisfaits de leur exp\u00e9rience d&#039;appel. 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