{"id":730373,"date":"2018-08-20T04:18:16","date_gmt":"2018-08-20T04:18:16","guid":{"rendered":"https:\/\/www.questionpro.com\/blog\/%e5%be%93%e6%a5%ad%e5%93%a1%e3%83%8d%e3%83%83%e3%83%88%e3%83%97%e3%83%ad%e3%83%a2%e3%83%bc%e3%82%bf%e3%83%bc%e3%82%b9%e3%82%b3%e3%82%a2%ef%bc%88enps%ef%bc%89%e3%80%82enps%e3%81%a8%e3%81%af-%e7%84%a1\/"},"modified":"2018-08-20T04:18:16","modified_gmt":"2018-08-20T04:18:16","slug":"%e5%be%93%e6%a5%ad%e5%93%a1%e3%83%8d%e3%83%83%e3%83%88%e3%83%97%e3%83%ad%e3%83%a2%e3%83%bc%e3%82%bf%e3%83%bc%e3%82%b9%e3%82%b3%e3%82%a2%ef%bc%88enps%ef%bc%89%e3%80%82enps%e3%81%a8%e3%81%af-%e7%84%a1","status":"publish","type":"post","link":"https:\/\/qa-release.questionpro.com\/blog\/ja\/%e5%be%93%e6%a5%ad%e5%93%a1%e3%83%8d%e3%83%83%e3%83%88%e3%83%97%e3%83%ad%e3%83%a2%e3%83%bc%e3%82%bf%e3%83%bc%e3%82%b9%e3%82%b3%e3%82%a2%ef%bc%88enps%ef%bc%89%e3%80%82enps%e3%81%a8%e3%81%af-%e7%84%a1\/","title":{"rendered":"\u5f93\u696d\u54e1\u30cd\u30c3\u30c8\u30d7\u30ed\u30e2\u30fc\u30bf\u30fc\u30b9\u30b3\u30a2\uff08eNPS\uff09\u3002eNPS\u3068\u306f + \u7121\u6599\u30ac\u30a4\u30c9"},"content":{"rendered":"<div class=\"tags-wrap\">\n<h2><a id=\"Employee_Net_Promoter_Score_(eNPS)_Definition\" class=\"blankurl\" href=\"#\"><strong>eNPS\uff08Employee Net Promoter Score\uff09\u3068\u306f\u4f55\u3067\u3059\u304b\uff1f<\/strong><\/a><\/h2>\n<\/div>\n<p><span style=\"font-weight: 400;\">eNPS\uff08Employee Net Promoter Score\uff09\u306f\u3001NPS\uff08Net Promoter Score\uff09\u3092\u4e2d\u5fc3\u306b\u69cb\u7bc9\u3055\u308c\u305f\u624b\u6cd5\u3067\u3059\u3002 <\/span><a href=\"https:\/\/www.questionpro.com\/features\/net-promoter-score.html\"><br \/>\n  <span style=\"font-weight: 400;\">\u30cd\u30c3\u30c8\u30d7\u30ed\u30e2\u30fc\u30bf\u30fc\u30b9\u30b3\u30a2\uff08NPS\uff09<\/span><br \/>\n<\/a><span style=\"font-weight: 400;\"> \u5f93\u696d\u54e1\u306e\u5fe0\u8aa0\u5fc3\u3092\u6e2c\u5b9a\u3059\u308b\u305f\u3081\u306b \u3053\u308c\u306f\u3001\u5f93\u696d\u54e1\u304c\u81ea\u5206\u306e\u8077\u5834\u3092\u5bb6\u65cf\u3084\u53cb\u4eba\u306b\u85a6\u3081\u308b\u304b\u3069\u3046\u304b\u3092\u6e2c\u308b\u3082\u306e\u3067\u3059\u3002  <\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u3042\u306a\u305f\u306e\u7d44\u7e54\u306b\u3001\u732e\u8eab\u7684\u3067\u5fe0\u5b9f\u306a\u5f93\u696d\u54e1\u304c\u3044\u308b\u3053\u3068\u3092\u60f3\u50cf\u3057\u3066\u307f\u3066\u304f\u3060\u3055\u3044\u3002 \u304a\u5ba2\u69d8\u306e\u6e80\u8db3\u5ea6\u3092\u5411\u4e0a\u3055\u305b\u308b\u305f\u3081\u306b\u3001\u5353\u8d8a\u3057\u305f\u30b5\u30fc\u30d3\u30b9\u3092\u63d0\u4f9b\u3057\u3001\u305d\u308c\u4ee5\u4e0a\u306e\u3053\u3068\u3092\u3059\u308b\u5f93\u696d\u54e1\u304c\u3044\u308b\u3053\u3068\u3092\u60f3\u50cf\u3057\u3066\u304f\u3060\u3055\u3044\u3002<\/span> <a href=\"https:\/\/www.questionpro.com\/customer-satisfaction.html\"> <span style=\"font-weight: 400;\">\u9867\u5ba2\u6e80\u8db3\u5ea6<\/span><\/a><span style=\"font-weight: 400;\">. <\/span> <\/p>\n<p><span style=\"font-weight: 400;\">\u5f93\u696d\u54e1\u30cd\u30c3\u30c8\u30d7\u30ed\u30e2\u30fc\u30bf\u30fc\u30b9\u30b3\u30a2\u306f\u3001\u30b3\u30f3\u30d1\u30af\u30c8\u3067\u3042\u308b\u3053\u3068\u3001\u8abf\u67fb\u75b2\u308c\u3092\u8d77\u3053\u3055\u306a\u3044\u3053\u3068\u3001\u8a08\u7b97\u304c\u7c21\u5358\u3067\u3042\u308b\u3053\u3068\u3001\u30d9\u30f3\u30c1\u30de\u30fc\u30af\u304c\u3067\u304d\u308b\u3053\u3068\u3001\u30b7\u30f3\u30d7\u30eb\u306a\u306e\u3067\u5341\u5206\u306a\u9593\u9694\u3067\u7e70\u308a\u8fd4\u305b\u308b\u3053\u3068\u306a\u3069\u304c\u8a55\u4fa1\u3055\u308c\u3066\u3044\u307e\u3059\u3002 \u3053\u308c\u3089\u306e\u5c5e\u6027\u306f\u3059\u3079\u3066\u3001eNPS\u3092\u3088\u308a\u52b9\u7387\u7684\u306a\u5834\u6240\u306b\u7f6e\u304f\u3053\u3068\u306f\u78ba\u304b\u3067\u3059\u3002  <\/span><\/p>\n<p><span data-preserver-spaces=\"true\">\u3057\u304b\u3057\u3001eNPS\u3068\u4ed6\u306e\u4eba\u4e8b\u6307\u6a19\u3092\u7d44\u307f\u5408\u308f\u305b\u308c\u3070\u3001\u3088\u308a\u52b9\u679c\u7684\u3067\u3059\u3002 <\/span><a class=\"editor-rtfLink\" href=\"https:\/\/usqa.questionpro.com\/blog\/hr-analytics-and-trends\/#Predictive_HR_Analytics_Trends_-_2018\" target=\"_blank\" rel=\"noopener noreferrer\"><br \/>\n  <span data-preserver-spaces=\"true\">\u4eba\u4e8b\u6307\u6a19<\/span><br \/>\n<\/a><span data-preserver-spaces=\"true\">\u305d\u3046\u3059\u308c\u3070\u3001\u793e\u54e1\u304c\u306a\u305c\u30cd\u30ac\u30c6\u30a3\u30d6\u306a\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u3092\u3057\u305f\u306e\u304b\u304c\u308f\u304b\u308b\u3067\u3057\u3087\u3046\u3002 \u305d\u306e\u30d1\u30d5\u30a9\u30fc\u30de\u30f3\u30b9\u306e\u7406\u7531\u3092\u660e\u3089\u304b\u306b\u3057\u3001\u6539\u5584\u7b56\u3092\u5c0e\u304d\u51fa\u3059\u3053\u3068\u304c\u3067\u304d\u308b\u306e\u3067\u3059\u3002 \u307e\u305f\u3001\u5f7c\u3089\u304c\u7d44\u7e54\u3067\u50cd\u304f\u3053\u3068\u306b\u5341\u5206\u306a\u30e2\u30c1\u30d9\u30fc\u30b7\u30e7\u30f3\u3092\u611f\u3058\u3066\u3044\u308b\u304b\u3069\u3046\u304b\u3082\u77e5\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002<\/span><\/p>\n<p><!-- [if lte IE 8]>\n<script charset=\"utf-8\" type=\"text\/javascript\" src=\"\/\/js.hsforms.net\/forms\/v2-legacy.js\"><\/script>\n<!--[if lte IE 8]>\n<script charset=\"utf-8\" type=\"text\/javascript\" src=\"\/\/js.hsforms.net\/forms\/v2-legacy.js\"><\/script>\n<![endif]--><script charset=\"utf-8\" type=\"text\/javascript\" src=\"\/\/js.hsforms.net\/forms\/v2.js\"><\/script><br \/>\n<script>\n  hbspt.forms.create({\n\tportalId: \"354042\",\n\tformId: \"f1a9d3b0-5bb5-4b4d-bda8-4029e3aa242d\"\n});\n<\/script><\/p>\n<h3><a id=\"Employee_Net_Promoter_Score_(eNPS)_Survey_Question\" class=\"blankurl\" href=\"#\"><strong>\u5f93\u696d\u54e1\u30cd\u30c3\u30c8\u30d7\u30ed\u30e2\u30fc\u30bf\u30fc\u30b9\u30b3\u30a2\uff08eNPS\uff09\u8abf\u67fb\u8cea\u554f\u66f8<\/strong><\/a><\/h3>\n<p><span data-preserver-spaces=\"true\">eNPS\u306f\u3001\u3082\u3068\u3082\u30681990\u5e74\u4ee3\u306bFred Reichheld\u3001Bain and Co\u3001Satmetrix\u306b\u3088\u3063\u3066\u958b\u767a\u3055\u308c\u305fNPS\uff08Net Promoter Score\uff09\u3068\u540c\u3058\u30b3\u30f3\u30bb\u30d7\u30c8\u3067\u4f5c\u3089\u308c\u3066\u3044\u307e\u3059\u3002 NPS\u306f\u9867\u5ba2\u30ed\u30a4\u30e4\u30eb\u30c6\u30a3\u3092\u6e2c\u5b9a\u3059\u308b\u305f\u3081\u306b\u4f7f\u7528\u3055\u308c\u307e\u3059\u304c\u3001eNPS\u306f\u5f93\u696d\u54e1\u30ed\u30a4\u30e4\u30eb\u30c6\u30a3\u3092\u793a\u3057\u307e\u3059\u3002<\/span><\/p>\n<p><span data-preserver-spaces=\"true\">NPS\u306f\u3001\u8cea\u554f\u306b\u5bfe\u3059\u308b\u56de\u7b54\u306b\u57fa\u3065\u3044\u3066\u7b97\u51fa\u3055\u308c\u307e\u3059\u3002  <\/span><\/p>\n<p><span data-preserver-spaces=\"true\">&#8220;0\uff5e10\u306e\u30b9\u30b1\u30fc\u30eb\u3067\u3001\u5f53\u793e\u306e\u88fd\u54c1\u30fb\u30b5\u30fc\u30d3\u30b9\u3092\u3054\u5bb6\u65cf\u3084\u3054\u53cb\u4eba\u306b\u85a6\u3081\u308b\u53ef\u80fd\u6027\u306f\u3069\u306e\u7a0b\u5ea6\u3067\u3059\u304b\uff1f&#8221;<\/span><\/p>\n<p><span data-preserver-spaces=\"true\">eNPS\u306f\u3001\u985e\u4f3c\u306e\u8abf\u67fb\u9805\u76ee\u306b\u5bfe\u3059\u308b\u56de\u7b54\u306b\u57fa\u3065\u3044\u3066\u7b97\u51fa\u3055\u308c\u307e\u3059\u3002 <\/span><a class=\"editor-rtfLink\" href=\"https:\/\/www.questionpro.com\/article\/survey-question-answer-type.html\" target=\"_blank\" rel=\"noopener noreferrer\"><br \/>\n  <span data-preserver-spaces=\"true\">\u306e\u56de\u7b54\u306b\u57fa\u3065\u3044\u3066\u7b97\u51fa\u3055\u308c\u307e\u3059\u3002<\/span><br \/>\n<\/a><span data-preserver-spaces=\"true\">. \u88fd\u54c1\u3084\u30b5\u30fc\u30d3\u30b9\u306e\u4ee3\u308f\u308a\u306b\u3001eNPS\u306e\u8cea\u554f\u306f\u3001\u7d44\u7e54\u304c\u5f93\u696d\u54e1\u306e\u5fe0\u8aa0\u5fc3\u3092\u6e2c\u5b9a\u3059\u308b\u306e\u306b\u5f79\u7acb\u3061\u307e\u3059\u3002  <\/span><\/p>\n<p><span data-preserver-spaces=\"true\">&#8220;0\uff5e10\u306e\u30b9\u30b1\u30fc\u30eb\u3067\u3001\u79c1\u305f\u3061\u306e\u7d44\u7e54\u3092\u5bb6\u65cf\u3084\u53cb\u4eba\u306b\u85a6\u3081\u308b\u53ef\u80fd\u6027\u306f\u3069\u306e\u7a0b\u5ea6\u3067\u3059\u304b\uff1f&#8221;<\/span><\/p>\n<p><img decoding=\"async\" class=\"alignnone size-full wp-image-114315\" src=\"https:\/\/usqa.questionpro.com\/blog\/wp-content\/uploads\/2018\/08\/eNPS-question.png\" alt=\"\u5f93\u696d\u54e1\u30cd\u30c3\u30c8\u30d7\u30ed\u30e2\u30fc\u30bf\u30fc\u30b9\u30b3\u30a2\u306e\u8cea\u554f\" width=\"942\" height=\"173\"><\/p>\n<p><span data-preserver-spaces=\"true\">NPS\u3068\u540c\u69d8\u306b\u3001eNPS\u306e\u56de\u7b54\u30823\u3064\u306e\u30ab\u30c6\u30b4\u30ea\u30fc\u306b\u5206\u985e\u3055\u308c\u307e\u3059\u3002<\/span><\/p>\n<ul>\n<li><strong><br \/>\n  <span data-preserver-spaces=\"true\">0\uff5e6\uff1a\u30c7\u30a3\u30c8\u30e9\u30af\u30bf\uff08Detractor\uff09\u3002<\/span><br \/>\n<\/strong><span data-preserver-spaces=\"true\">\u7d44\u7e54\u3078\u306e\u4e0d\u6e80\u304c\u5f37\u304f\u3001\u30cd\u30ac\u30c6\u30a3\u30d6\u306a\u53e3\u30b3\u30df\u3092\u6d41\u3059\u793e\u54e1\u3002<\/span><\/li>\n<li><strong><br \/>\n  <span data-preserver-spaces=\"true\">7-8:\u53d7\u52d5\u8005\u3002<\/span><br \/>\n<\/strong><span data-preserver-spaces=\"true\">\u611f\u60c5\u79fb\u5165\u3082\u96e2\u8131\u3082\u3057\u306a\u3044\u5f93\u696d\u54e1\u3002<\/span><\/li>\n<li><strong><br \/>\n  <span data-preserver-spaces=\"true\">9-10:\u30d7\u30ed\u30e2\u30fc\u30bf\u30fc\u3002<\/span><br \/>\n<\/strong><span data-preserver-spaces=\"true\">\u7d44\u7e54\u306b\u6975\u3081\u3066\u5fe0\u5b9f\u306a\u5f93\u696d\u54e1\u3067\u3001\u30dd\u30b8\u30c6\u30a3\u30d6\u306a\u8a00\u8449\u3092\u5468\u56f2\u306b\u5e83\u3081\u308b\u3002<\/span><\/li>\n<\/ul>\n<h3><b><img decoding=\"async\" class=\"size-full wp-image-62840 aligncenter\" src=\"https:\/\/usqa.questionpro.com\/blog\/wp-content\/uploads\/2018\/08\/eNPS.png\" alt=\"\u793e\u54e1\u30cd\u30c3\u30c8\u30d7\u30ed\u30e2\u30fc\u30bf\u30fc\u30b9\u30b3\u30a2\" width=\"731\" height=\"291\">\u30d7\u30ed\u30e2\u30fc\u30bf\u30fc<\/b><\/h3>\n<p>\u56de\u7b54\u8005\u304c9\u70b9\u307e\u305f\u306f10\u70b9\u306e\u3044\u305a\u308c\u304b\u3092\u4ed8\u3051\u305f\u5834\u5408\u3001\u30d7\u30ed\u30e2\u30fc\u30bf\u30fc\u3068\u307f\u306a\u3055\u308c\u308b\u3002<\/p>\n<p>\u96c7\u7528\u4e3b\u306f\u3001\u307b\u3068\u3093\u3069\u306e\u56de\u7b54\u304c9\u70b9\u307e\u305f\u306f10\u70b9\u3067\u3042\u308b\u3053\u3068\u3092\u898b\u3066\u3082\u3001\u6c17\u3092\u7de9\u3081\u3066\u306f\u3044\u3051\u306a\u3044\u3002 \u81ea\u5206\u306e\u7d44\u7e54\u3092\u9ad8\u5f97\u70b9\u3067\u8a55\u4fa1\u3057\u3066\u304f\u308c\u305f\u793e\u54e1\u306f\u3059\u3067\u306b\u5e78\u305b\u306a\u306e\u3060\u304b\u3089\u3001\u5f7c\u3089\u306b\u7126\u70b9\u3092\u5f53\u3066\u308b\u5fc5\u8981\u306f\u306a\u3044\u3068\u8003\u3048\u304c\u3061\u3067\u3059\u3002<\/p>\n<p>\u3057\u304b\u3057\u3001\u7d44\u7e54\u306f\u96c6\u4e2d\u3057\u3001\u30d7\u30ed\u30e2\u30fc\u30bf\u30fc\u306e\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u3092\u5229\u7528\u3057\u3066\u3001\u5f7c\u3089\u304c\u7d44\u7e54\u3092\u597d\u304d\u306a\u7406\u7531\u3084\u3001\u53cb\u4eba\u3084\u5bb6\u65cf\u306b\u7d44\u7e54\u3092\u7d39\u4ecb\u3057\u305f\u7406\u7531\u3092\u6b63\u78ba\u306b\u628a\u63e1\u3059\u308b\u5fc5\u8981\u304c\u3042\u308a\u307e\u3059\u3002<\/p>\n<h3><b>\u30d1\u30c3\u30b7\u30d6<\/b><\/h3>\n<p>7\u70b9\u304b\u30898\u70b9\u306e\u9593\u306b\u3042\u308b\u56de\u7b54\u8005\u306f\u3001\u53d7\u52d5\u7684\u307e\u305f\u306f\u4e2d\u7acb\u7684\u3067\u3042\u308b\u3068\u8003\u3048\u3089\u308c\u307e\u3059\u3002<\/p>\n<p>\u5f7c\u3089\u306f\u3001\u7d44\u7e54\u3092\u5ba3\u4f1d\u3059\u308b\u3053\u3068\u3082\u3001\u5426\u5b9a\u7684\u306a\u3053\u3068\u3092\u8a00\u3046\u3053\u3068\u3082\u306a\u3044\u3068\u601d\u308f\u308c\u3066\u3044\u308b\u305f\u3081\u3001\u53d7\u52d5\u7684\u3067\u3042\u308b\u3068\u8003\u3048\u3089\u308c\u3066\u3044\u308b\u306e\u3067\u3059\u3002 \u6982\u306d\u6e80\u8db3\u3057\u3066\u3044\u308b\u304c\u3001\u7d44\u7e54\u306e\u6c17\u6301\u3061\u306b\u76f4\u63a5\u5f71\u97ff\u3092\u4e0e\u3048\u306a\u3044\u305f\u3081\u3001\u3042\u307e\u308a\u91cd\u8996\u3055\u308c\u3066\u3044\u306a\u3044\u3002 \u3088\u308a\u4e2d\u7acb\u7684\u306a\u7acb\u5834\u3067\u898b\u305b\u308b\u884c\u52d5\u3067\u3059\u3002<\/p>\n<p>\u3057\u304b\u3057\u3001\u3060\u304b\u3089\u3068\u3044\u3063\u3066\u3001\u7d44\u7e54\u304c\u305d\u308c\u3089\u306b\u6ce8\u610f\u3092\u6255\u3063\u305f\u308a\u3001\u5bb3\u3092\u53ca\u307c\u3055\u306a\u3044\u304b\u3089\u7121\u8996\u3057\u305f\u308a\u3057\u3066\u306f\u3044\u3051\u306a\u3044\u306e\u3060\u308d\u3046\u304b\u3002 \u3082\u3057\u3001\u540c\u3058\u3088\u3046\u306a\u59ff\u52e2\u306e\u7d44\u7e54\u304c\u3042\u308c\u3070\u3001\u3059\u3050\u306b\u5909\u3048\u308b\u5fc5\u8981\u304c\u3042\u308a\u307e\u3059\u3002 eNPS\u306e\u8a08\u7b97\u3067\u306f\u3001\u5f7c\u3089\u306e\u30b9\u30b3\u30a2\u306f\u8003\u616e\u3055\u308c\u307e\u305b\u3093\u304c\u3001\u5f7c\u3089\u306e\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u3092\u7121\u8996\u3057\u3066\u306f\u3044\u3051\u307e\u305b\u3093\u3002 \u4e00\u8cab\u3057\u3066\u3001\u30d7\u30ed\u30e2\u30fc\u30bf\u30fc\u306b\u306a\u308b\u3088\u3046\u306b\u52aa\u529b\u3059\u308b\u3002 \u6700\u7d42\u7684\u306a\u30b4\u30fc\u30eb\u306f\u3001\u5f7c\u3089\u3092\u30d7\u30ed\u30e2\u30fc\u30bf\u30fc\u306b\u5909\u3048\u308b\u3053\u3068\u3067\u3059\u3002<\/p>\n<p>\u305d\u306e\u4ee3\u308f\u308a\u306b\u3001&#8221;\u3042\u306a\u305f\u304c\u5bb6\u65cf\u3084\u53cb\u4eba\u3092\u3053\u306e\u56e3\u4f53\u306b\u7d39\u4ecb\u3059\u308b\u306e\u3092\u8e8a\u8e87\u3057\u3066\u3044\u308b\u305d\u306e1\u3064\u306e\u3053\u3068\u306f\u4f55\u3067\u3059\u304b\uff1f&#8221;\u3068\u3044\u3046\u7c21\u5358\u306a\u8cea\u554f\u3092\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002<\/p>\n<p>\u305d\u3057\u3066\u4f55\u3088\u308a\u3082\u3001\u8ab0\u3082\u304c\u81ea\u7531\u306b\u5171\u6709\u3057\u3001\u8868\u73fe\u3067\u304d\u308b\u3088\u3046\u306a\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u6587\u5316\u3092\u7d44\u7e54\u5185\u306b\u4f5c\u308a\u4e0a\u3052\u308b\u3053\u3068\u3067\u3059\u3002<\/p>\n<h3><b>\u30c7\u30a3\u30c6\u30af\u30bf\u30fc<\/b><\/h3>\n<p><span data-preserver-spaces=\"true\">\u56de\u7b54\u8005\u304c0\u70b9\u304b\u30896\u70b9\u306e\u9593\u306b\u3042\u308b\u5834\u5408\u3001\u6e1b\u70b9\u8005\u3067\u3042\u308b\u3002<\/span><\/p>\n<p><span data-preserver-spaces=\"true\">\u3053\u306e\u30b9\u30b3\u30a2\u306f\u4f55\u3092\u610f\u5473\u3059\u308b\u306e\u3067\u3057\u3087\u3046\u304b\uff1f \u305d\u308c\u306f\u3001\u305d\u306e\u5f93\u696d\u54e1\u304c\u7d44\u7e54\u306b\u5bfe\u3057\u3066\u6975\u3081\u3066\u4e0d\u6e80\u3092\u6301\u3063\u3066\u3044\u308b\u3053\u3068\u3092\u610f\u5473\u3057\u307e\u3059\u3002 \u3042\u308b\u3053\u3068\u304c\u6c17\u306b\u306a\u308a\u3001\u7d44\u7e54\u3068\u3057\u3066\u6839\u672c\u7684\u306a\u539f\u56e0\u3092\u7a81\u304d\u6b62\u3081\u3001\u554f\u984c\u3092\u7279\u5b9a\u3059\u308b\u5fc5\u8981\u304c\u3042\u308b\u306e\u3067\u3059\u3002<\/span><\/p>\n<p><span data-preserver-spaces=\"true\">\u307e\u305a\u306f\u3001\u306a\u305c\u4e0d\u6e80\u304c\u3042\u308b\u306e\u304b\u3001\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u304c\u60aa\u3044\u306e\u304b\u3001\u305d\u306e\u539f\u56e0\u3092\u63a2\u308b\u3053\u3068\u304c\u5927\u5207\u3067\u3059\u3002 \u4f55\u304b\u60a9\u307f\u304c\u3042\u308b\u3088\u3046\u306a\u306e\u3067\u3001\u305d\u306e\u771f\u76f8\u3092\u63a2\u308b\u5fc5\u8981\u304c\u3042\u308a\u307e\u3059\u3002 \u5f7c\u3089\u306e\u5fc3\u306e\u4e2d\u3092\u63a2\u308a\u3001\u6016\u304c\u3089\u306a\u3044\u3088\u3046\u306b\u4f1d\u3048\u3001\u305d\u3057\u3066\u3001\u5f7c\u3089\u306e\u8003\u3048\u3092\u5171\u6709\u3059\u308b\u3002<\/span><\/p>\n<p><span data-preserver-spaces=\"true\">\u5f93\u696d\u54e1\u304b\u3089\u30cd\u30ac\u30c6\u30a3\u30d6\u306a\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u304c\u3042\u3063\u305f\u5834\u5408\u3001\u4e0d\u6e80\u3092\u6301\u3063\u3066\u3044\u308b\u5f93\u696d\u54e1\u306b\u306f\u3001\u4f55\u304c\u60aa\u304b\u3063\u305f\u306e\u304b\u3001\u306a\u305c\u7d44\u7e54\u306b\u4e0d\u6e80\u306a\u306e\u304b\u3092\u5c0b\u306d\u308b\u30e1\u30fc\u30eb\u304c\u3059\u3050\u306b\u9001\u3089\u308c\u308b\u3088\u3046\u306a\u4ed5\u7d44\u307f\u3092\u5c0e\u5165\u3059\u308b\u5fc5\u8981\u304c\u3042\u308a\u307e\u3059\u3002 \u7d14\u7c8b\u306b\u6c17\u306b\u304b\u3051\u3001\u5f7c\u3089\u304c\u671b\u3080\u5909\u5316\u3092\u7d44\u7e54\u306b\u5c0e\u5165\u3059\u308b\u3053\u3068\u3067\u3001\u5f7c\u3089\u306e\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u304c\u8cb4\u91cd\u3067\u3042\u308b\u3053\u3068\u3092\u7d44\u7e54\u5168\u4f53\u306b\u4f1d\u3048\u308b\u5fc5\u8981\u304c\u3042\u308b\u306e\u3067\u3059\u3002<\/span><\/p>\n<p><span data-preserver-spaces=\"true\">\u9ad8\u3044 <\/span><a class=\"editor-rtfLink\" href=\"https:\/\/usqa.questionpro.com\/blog\/employee-retention-strategies\/\" target=\"_blank\" rel=\"noopener noreferrer\"><br \/>\n  <span data-preserver-spaces=\"true\">\u5f93\u696d\u54e1\u306e\u6e1b\u5c11<\/span><br \/>\n<\/a><span data-preserver-spaces=\"true\"> \u306f\u3072\u3069\u304f\u7169\u308f\u3057\u3044\u3057\u3001\u75db\u3044\u307b\u3069\u9ad8\u3044\u3002 \u6b63\u3057\u3044\u65b9\u5411\u306b\u4e00\u6b69\u8e0f\u307f\u51fa\u3059\u3053\u3068\u3067\u3001\u7d44\u7e54\u304c\u60aa\u3044\u8a55\u5224\u3092\u5f97\u305f\u308a\u3001\u5f93\u696d\u54e1\u306e\u30cd\u30c3\u30c8\u30d7\u30ed\u30e2\u30fc\u30bf\u30fc\u30b9\u30b3\u30a2\u304c\u4f4e\u304f\u306a\u3063\u305f\u308a\u3059\u308b\u3053\u3068\u3092\u9632\u3050\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002<\/span><\/p>\n<h2><a id=\"Employee_Net_Promoter_Score_(eNPS)_Formula_Calculation_and_Example_of_Implementation\" class=\"blankurl\" href=\"#\"><strong>\u5f93\u696d\u54e1\u30cd\u30c3\u30c8\u30d7\u30ed\u30e2\u30fc\u30bf\u30fc\u30b9\u30b3\u30a2\uff08eNPS\uff09\u306e\u8a08\u7b97\u5f0f\u3001\u7b97\u51fa\u65b9\u6cd5\u3001\u4f8b\u6587<\/strong><\/a><strong> <\/strong><\/h2>\n<p>\u5f93\u696d\u54e1\u30cd\u30c3\u30c8\u30d7\u30ed\u30e2\u30fc\u30bf\u30fc\u30b9\u30b3\u30a2\u306f\u3001\u30d7\u30ed\u30e2\u30fc\u30bf\u30fc\u6570\u304b\u3089\u30c7\u30a3\u30b9\u30ab\u30a6\u30f3\u30bf\u30fc\u6570\u3092\u5f15\u3044\u305f\u6570\u3092\u56de\u7b54\u8005\u7dcf\u6570\u3067\u5272\u3063\u3066100\u3092\u639b\u3051\u305f\u3082\u306e\u3067\u3059\u3002<\/p>\n<p>\u3057\u305f\u304c\u3063\u3066\u3001eNPS\u306e\u8a08\u7b97\u5f0f\u306f<\/p>\n<table class=\"table-border\" style=\"height: 61px; width: 96.7575%;\" width=\"800\">\n<tbody>\n<tr>\n<td>\n<p style=\"text-align: center;\"><b>eNPS= No. \u30d7\u30ed\u30e2\u30fc\u30bf\u30fc\u6570 &#8211; No. \u96e2\u8131\u8005\u6570\/\u7dcf\u6570 \u56de\u7b54\u8005\u6570\u00d7100<\/b><\/p>\n<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<h3><b>Nationwise \u5f93\u696d\u54e1\u30cd\u30c3\u30c8\u30d7\u30ed\u30e2\u30fc\u30bf\u30fc\u30b9\u30b3\u30a2\u7b97\u51fa\u4f8b\u3002<\/b><\/h3>\n<p><img decoding=\"async\" class=\"aligncenter wp-image-63050\" src=\"https:\/\/usqa.questionpro.com\/blog\/wp-content\/uploads\/2018\/08\/eNPS-1-450x269.jpg\" alt=\"\u793e\u54e1\u30cd\u30c3\u30c8\u30d7\u30ed\u30e2\u30fc\u30bf\u30fc\u30b9\u30b3\u30a2\" width=\"550\" height=\"328\"><\/p>\n<p><span style=\"font-weight: 400;\">\u4f8b\u3048\u3070\u3001X\u793e\u304c\u5317\u7c73\u3068\u5357\u7c73\u306e\u30aa\u30d5\u30a3\u30b9\u306b\u304a\u3051\u308b<a href=\"https:\/\/usqa.questionpro.com\/blog\/employee-satisfaction-survey-questions\/\">\u5f93\u696d\u54e1\u306e\u6e80\u8db3<\/a>\u5ea6\u3068\u5fe0\u8aa0\u5fc3\u306b\u3064\u3044\u3066\u77e5\u308a\u305f\u3044\u3068\u601d\u3063\u3066\u3044\u308b\u5834\u5408\u3067\u3059\u3002 \u305d\u306e\u5730\u57df\u306e\u30aa\u30d5\u30a3\u30b9\u306b\u52e4\u52d9\u3059\u308b\u5f93\u696d\u54e1\u306b\u30a2\u30f3\u30b1\u30fc\u30c8\u3092\u9001\u4ed8\u3057\u3066\u3044\u307e\u3059\u3002<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u5317\u7c73\u306e\u5f93\u696d\u54e1\u304b\u30895000\u901a\u3001\u30e9\u30bf\u30e0\u306e\u5f93\u696d\u54e1\u304b\u30891000\u901a\u306e\u56de\u7b54\u304c\u3042\u308b\u305d\u3046\u3067\u3059\u3002<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u3053\u308c\u3089\u306e\u53cd\u5fdc\u3092\u5206\u89e3\u3057\u3066\u307f\u307e\u3057\u3087\u3046\u3002<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u5408\u8a085000\u4ef6\u306e\u56de\u7b54\u3092\u5f97\u305f\u3053\u3068\u306b\u306a\u308a\u307e\u3059\uff08\u5317\u7c73\uff09<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">0\uff5e6\u306e\u56de\u7b54\u304c100\u4ef6\u3042\u3063\u305f\uff08Detractors\uff09<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">7\uff5e8\u306e\u56de\u7b54\u304c500\u4ef6\uff08\u53d7\u52d5\u578b\uff09<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">4400\u4ef6\u306e\u56de\u7b54\u304c9\uff5e10\u70b9\uff08\u30d7\u30ed\u30e2\u30fc\u30bf\u30fc\uff09<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">eNPS\u306e\u8a08\u7b97\u5f0f\u3092\u4f7f\u3063\u30664400-100\/5000 *100= 86<\/span><\/p>\n<p><span style=\"font-weight: 400;\">ENPS\u306f\u5e38\u306b\u6574\u6570\u3067\u8868\u793a\u3055\u308c\u3001\u6c7a\u3057\u3066\u30d1\u30fc\u30bb\u30f3\u30c6\u30fc\u30b8\u3067\u8868\u793a\u3055\u308c\u308b\u3053\u3068\u306f\u3042\u308a\u307e\u305b\u3093\u3002 \u3057\u305f\u304c\u3063\u3066\u3001\u3042\u306a\u305f\u306eeNPS\u306f86\u3067\u3059\u3002<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u5408\u8a081000\u4ef6\u306e\u56de\u7b54\u304c\u3042\u308a\u307e\u3057\u305f\uff08LATAM \uff09\u3002<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">0\uff5e6\u306e\u56de\u7b54\u304c400\u4ef6\u3042\u3063\u305f\uff08Detractors\uff09<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">7\uff5e8\u306e\u56de\u7b54\u304c100\u4ef6\u3042\u3063\u305f\uff08Passive\uff09<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">9\uff5e10\u70b9\u306e\u56de\u7b54\u304c500\u4ef6\uff08Promoters\uff09<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">eNPS\u306e\u8a08\u7b97\u5f0f\u3092\u4f7f\u3063\u3066500-400\/1000 *100= 10<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u5e38\u306b\u6574\u6570\u3067\u8868\u793a\u3055\u308c\u3001\u30d1\u30fc\u30bb\u30f3\u30c6\u30fc\u30b8\u3067\u8868\u793a\u3055\u308c\u308b\u3053\u3068\u306f\u3042\u308a\u307e\u305b\u3093\u3002 \u5f93\u3063\u3066\u3001eNPS\u306f10\u3068\u306a\u308a\u307e\u3059\u3002<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u4e0a\u8a18\u306e\u8a08\u7b97\u304b\u3089\u3001\u7d44\u7e54\u306feNPS\u30b9\u30b3\u30a2\u304c\u4f4e\u3044\u7406\u7531\u3092\u5206\u6790\u3059\u308b\u5fc5\u8981\u304c\u3042\u308b\u3053\u3068\u304c\u308f\u304b\u308b\u3002<\/span><\/p>\n<h3><b>\u5730\u57df\u5225eNPS\u7b97\u51fa\u4f8b\u3002<\/b><\/h3>\n<p><img decoding=\"async\" class=\"aligncenter wp-image-63051\" src=\"https:\/\/usqa.questionpro.com\/blog\/wp-content\/uploads\/2018\/08\/eNPS-2.jpg\" alt=\"eNPS\u306e\u8a08\u7b97\u4f8b\" width=\"550\" height=\"328\"><\/p>\n<p><span style=\"font-weight: 400;\">\u540c\u7d44\u7e54\u3067\u306f\u3001\u5317\u7c736\u5730\u57df\u306e\u5f93\u696d\u54e1\u3092\u5bfe\u8c61\u306b\u3001\u5f93\u696d\u54e1\u30cd\u30c3\u30c8\u30d7\u30ed\u30e2\u30fc\u30bf\u30fc\u30b9\u30b3\u30a2\u8abf\u67fb\u3092\u5b9f\u65bd\u3057\u3066\u3044\u307e\u3059\u3002  <\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u305d\u306e\u56de\u7b54\u3092\u53d7\u3051\u3066\u3001eNPS\uff08\u5f93\u696d\u54e1\u30cd\u30c3\u30c8\u30d7\u30ed\u30e2\u30fc\u30bf\u30fb\u30b9\u30b3\u30a2\uff09\u3092\u8a08\u7b97\u3059\u308b\u306e\u3067\u3059\u3002 \u4ee5\u4e0b\u306f\u3001\u305d\u306e\u30b9\u30b3\u30a2\u3067\u3042\u308b\u3002<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u30ea\u30fc\u30b8\u30e7\u30f31\u5411\u3051eNPS\uff1a80<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u30ea\u30fc\u30b8\u30e7\u30f32\u5411\u3051eNPS\uff1a90<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u30ea\u30fc\u30b8\u30e7\u30f33\u5411\u3051eNPS\uff1a90<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u30ea\u30fc\u30b8\u30e7\u30f34\u5411\u3051eNPS\uff1a80<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u30ea\u30fc\u30b8\u30e7\u30f35\u5411\u3051eNPS\uff1a90<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u30ea\u30fc\u30b8\u30e7\u30f36\u5411\u3051eNPS\uff1a60<\/span><\/p>\n<p><span style=\"font-weight: 400;\">eNPS\u30b9\u30b3\u30a2\u306e\u5730\u57df\u304b\u3089\u30016\u304c\u3088\u308a\u9ad8\u3044eNPS\u30b9\u30b3\u30a2\u3092\u5f97\u308b\u305f\u3081\u306b\u306f\u3001\u5f93\u696d\u54e1\u6e80\u8db3\u5ea6\u306e\u6539\u5584\u304c\u5fc5\u8981\u3067\u3042\u308b\u3053\u3068\u306f\u660e\u3089\u304b\u3067\u3059\u3002<\/span><\/p>\n<p><b>\u30b7\u30c6\u30a3\u30ef\u30a4\u30baeNPS\u306e\u7b97\u51fa\u4f8b\u3002<\/b><\/p>\n<p><img decoding=\"async\" class=\"aligncenter wp-image-63052\" src=\"https:\/\/usqa.questionpro.com\/blog\/wp-content\/uploads\/2018\/08\/eNPS-3.jpg\" alt=\"\u5f93\u696d\u54e1\u30cd\u30c3\u30c8\u30d7\u30ed\u30e2\u30fc\u30bf\u30fc\u30b9\u30b3\u30a2\u7b97\u51fa\u4f8b\" width=\"550\" height=\"328\"><\/p>\n<p><span style=\"font-weight: 400;\">\u540c\u3058\u7d44\u7e54\u304c\u540c\u3058\u90fd\u5e02\u306e\u7570\u306a\u308b\u5834\u6240\u306b5\u3064\u306e\u30aa\u30d5\u30a3\u30b9\u3092\u6301\u3061\u3001\u3059\u3079\u3066\u306e\u30aa\u30d5\u30a3\u30b9\u306eeNPS\u30b9\u30b3\u30a2\u3092\u77e5\u308a\u305f\u3044\u3068\u4eee\u5b9a\u3057\u3066\u307f\u307e\u3057\u3087\u3046\u3002 5\u3064\u306e\u62e0\u70b9\u306e\u5168\u5f93\u696d\u54e1\u3092\u5bfe\u8c61\u306b\u30a2\u30f3\u30b1\u30fc\u30c8\u3092\u5b9f\u65bd\u3057\u3001eNPS\u306e\u8a08\u7b97\u5f0f\u306b\u5f53\u3066\u306f\u3081\u308b\u3068\u3001\u6b21\u306e\u3088\u3046\u306a\u7d50\u679c\u306b\u306a\u308a\u307e\u3057\u305f\u3002<\/span><\/p>\n<p><span style=\"font-weight: 400;\">eNPS for Office 1: 80<\/span><\/p>\n<p><span style=\"font-weight: 400;\">eNPS for Office 2: 90<\/span><\/p>\n<p><span style=\"font-weight: 400;\">eNPS for Office 3: 60<\/span><\/p>\n<p><span style=\"font-weight: 400;\">eNPS for Office 4: 90<\/span><\/p>\n<p><span style=\"font-weight: 400;\">eNPS for Office 5: 80<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u30aa\u30d5\u30a3\u30b93\u306eeNPS\u30b9\u30b3\u30a2\u306f60\u70b9\u306a\u306e\u3067\u3001eNPS\u30b9\u30b3\u30a2\u3092\u5411\u4e0a\u3055\u305b\u308b\u305f\u3081\u306b\u306f\u3001\u5f93\u696d\u54e1\u4f53\u9a13\u3068\u5f93\u696d\u54e1\u6e80\u8db3\u5ea6\u3092\u5411\u4e0a\u3055\u305b\u308b\u5fc5\u8981\u304c\u3042\u308a\u307e\u3059\u3002<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u5f93\u696d\u54e1\u30cd\u30c3\u30c8\u30d7\u30ed\u30e2\u30fc\u30bf\u30fc\u30b9\u30b3\u30a2\uff08eNPS\uff09\u306e\u7b97\u51fa\u306f\u3001\u4e0a\u8a18\u306e\u4f8b\u306e\u3088\u3046\u306b\u69d8\u3005\u306a\u30ec\u30d9\u30eb\u3067\u5b9f\u65bd\u3059\u308b\u3053\u3068\u304c\u53ef\u80fd\u3067\u3059\u3002<\/span><\/p>\n<p style=\"text-align: center;\">\u8a73\u3057\u304f\u306f\u3053\u3061\u3089<a href=\"https:\/\/usqa.questionpro.com\/blog\/net-promoter-score-calculation\/\" target=\"_blank\" rel=\"noopener noreferrer\">\u30cd\u30c3\u30c8\u30d7\u30ed\u30e2\u30fc\u30bf\u30fc\u30b9\u30b3\u30a2\u306e\u7b97\u51fa\u65b9\u6cd5\u3068\u305d\u306e\u52b9\u679c<\/a><\/p>\n<h2><a id=\"Employee_Net_Promoter_Score_(eNPS)_Benchmark_and_Tips\" class=\"blankurl\" href=\"#\"><strong>\u5f93\u696d\u54e1\u30cd\u30c3\u30c8\u30d7\u30ed\u30e2\u30fc\u30bf\u30fc\u30b9\u30b3\u30a2(eNPS)\u306e\u30d9\u30f3\u30c1\u30de\u30fc\u30af\u3068\u30d2\u30f3\u30c8<\/strong><\/a><\/h2>\n<p><img decoding=\"async\" class=\"aligncenter wp-image-62841 size-large\" src=\"https:\/\/usqa.questionpro.com\/blog\/wp-content\/uploads\/2018\/08\/NPS-Meter-450x230.jpg\" alt=\"\u793e\u54e1\u30cd\u30c3\u30c8\u30d7\u30ed\u30e2\u30fc\u30bf\u30fc\u30b9\u30b3\u30a2\u30e1\u30fc\u30bf\u30fc\" width=\"450\" height=\"230\"><\/p>\n<p><span style=\"font-weight: 400;\">\u307e\u305f\u3001Employee Net Promoter Score\u306f\u6587\u5316\u7684\u306a\u9055\u3044\u3082\u3042\u308a\u3001\u5730\u57df\u3084\u56fd\u306b\u3088\u3063\u3066\u30b9\u30b3\u30a2\u304c\u7570\u306a\u308a\u3001\u5f93\u696d\u54e1\u304c\u9ad8\u5f97\u70b9\u3092\u51fa\u3057\u306b\u304f\u3044\u5834\u5408\u3082\u3042\u308a\u307e\u3059\u3002 eNPS\u306f\u3001\u5fc5\u305a\u3057\u3082\u6587\u8108\u306b\u4e3b\u4f53\u7684\u306a\u60c5\u5831\u3092\u63d0\u4f9b\u3059\u308b\u308f\u3051\u3067\u306f\u3042\u308a\u307e\u305b\u3093\u3002  <\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u3053\u308c\u3089\u306e\u554f\u984c\u306b\u95a2\u9023\u3057\u3066\u3001\u591a\u304f\u306e\u5c02\u9580\u5bb6\u306f\u3001eNPS\u306e\u30d9\u30f3\u30c1\u30de\u30fc\u30af\u3068\u3057\u3066\u4ed6\u306e\u4f01\u696d\u3084\u696d\u754c\u3092\u8003\u616e\u3059\u308b\u3053\u3068\u3092\u63a8\u5968\u3057\u3066\u3044\u307e\u305b\u3093\u3002 \u305d\u308c\u3069\u3053\u308d\u304b\u3001\u5c02\u9580\u5bb6\u306f\u3001\u7d44\u7e54\u306f\u307e\u305a\u30b9\u30b3\u30a2\u304b\u3089\u59cb\u3081\u3066\u3001\u305d\u306e\u6539\u5584\u306b\u53d6\u308a\u7d44\u3080\u3079\u304d\u3067\u3042\u308b\u3068\u8a00\u3063\u3066\u3044\u307e\u3059\u3002 <span style=\"color: #0000ff;\"><br \/>\n  <a style=\"color: #0000ff;\" href=\"https:\/\/hbr.org\/2021\/11\/net-promoter-3-0\">\u30cf\u30fc\u30d0\u30fc\u30c9\u30fb\u30d3\u30b8\u30cd\u30b9\u30fb\u30ec\u30d3\u30e5\u30fc <\/a><br \/>\n  <span style=\"color: #000000;\">\u306f\u8aac\u660e\u3057\u307e\u3059\u3002<\/span><br \/>\n<\/span>ENPS\u304c\u4f01\u696d\u3092\u523a\u6fc0\u3057\u3001\u9855\u8457\u306a\u30b5\u30fc\u30d3\u30b9\u3092\u63d0\u4f9b\u3059\u308b\u3053\u3068\u3067\u3001\u9867\u5ba2\u304c\u623b\u3063\u3066\u304f\u308b\u3088\u3046\u306b\u306a\u308a\u3001\u7d99\u7d9a\u7684\u306b\u30d3\u30b8\u30cd\u30b9\u304c\u6539\u5584\u3055\u308c\u308b\u306e\u3060\u3068\u3002 \u3053\u308c\u306f\u3001\u4f01\u696d\u3092\u6210\u529f\u306b\u5c0e\u304f\u305f\u3081\u306b\u3001\u3044\u304b\u306b\u5fc5\u8981\u306a\u3053\u3068\u304b\u3092\u793a\u3057\u3066\u3044\u307e\u3059\u3002  <\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u7d44\u7e54\u306e\u305f\u3081\u306b\u50cd\u304f\u5f93\u696d\u54e1\u306f\u3001\u9867\u5ba2\u4ee5\u4e0a\u306b\u7d44\u7e54\u306b\u671f\u5f85\u3057\u3066\u3044\u308b\u305f\u3081\u3001\u7d44\u7e54\u306eeNPS\u306fNPS\u3088\u308a\u4f4e\u304f\u306a\u308b\u53ef\u80fd\u6027\u304c\u304b\u306a\u308a\u3042\u308a\u307e\u3059\u3002 \u3053\u306e\u8a8d\u8b58\u306f\u3001\u7d44\u7e54\u304c\u5f93\u696d\u54e1\u30cd\u30c3\u30c8\u30d7\u30ed\u30e2\u30fc\u30bf\u30fc\u30b9\u30b3\u30a2\u3092\u89e3\u91c8\u3059\u308b\u306e\u306b\u5f79\u7acb\u3061\u307e\u3059\u3002<a href=\"https:\/\/www.forbes.com\/sites\/shephyken\/2016\/12\/03\/how-effective-is-net-promoter-score-nps\/?sh=48744cb923e4\">\u30d5\u30a9\u30fc\u30d6\u30b9<\/a>\u8a8c\u306f\u3001eNPS\u3092\u52b9\u7387\u7684\u306b\u6d3b\u7528\u3059\u308b\u3053\u3068\u306e\u91cd\u8981\u6027\u3068\u3001eNPS\u304c\u3069\u306e\u3088\u3046\u306b\u30d3\u30b8\u30cd\u30b9\u3092\u63a8\u9032\u3059\u308b\u306e\u306b\u5f79\u7acb\u3064\u304b\u3092\u5f37\u8abf\u3057\u3066\u3044\u307e\u3059\u3002  <\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u3057\u304b\u3057\u3001\u3053\u3053\u3067\u306f\u3088\u308a\u826f\u3044\u7d50\u679c\u3092\u5f97\u308b\u305f\u3081\u306b\u3001eNPS\u3092\u52b9\u679c\u7684\u306b\u5229\u7528\u3059\u308b\u305f\u3081\u306e\u30d2\u30f3\u30c8\u3092\u7d39\u4ecb\u3057\u307e\u3059\u3002<\/span><\/p>\n<p>1.\u7d44\u7e54\u306e\u7ba1\u7406\u8005\u306f\u3001\u306a\u305c\u5f93\u696d\u54e1\u306b\u30a2\u30f3\u30b1\u30fc\u30c8\u3092\u5b9f\u65bd\u3059\u308b\u306e\u304b\u3092\u77e5\u3063\u3066\u304a\u304f\u5fc5\u8981\u304c\u3042\u308a\u307e\u3059\u3002 \u56de\u7b54\u304c\u96c6\u307e\u3063\u305f\u5f8c\u306e\u30d5\u30a9\u30ed\u30fc\u30a2\u30c3\u30d7\u306e\u65b9\u6cd5\u306f\u3001\u3042\u3089\u304b\u3058\u3081\u6c7a\u3081\u3066\u304a\u304f\u5fc5\u8981\u304c\u3042\u308a\u307e\u3059\u3002<\/p>\n<p>2.\u5f93\u696d\u54e1\u304c\u7d20\u65e9\u304f\u7c21\u5358\u306b\u56de\u7b54\u3067\u304d\u308b\u3088\u3046\u306b\u3001\u30bf\u30d6\u30ec\u30c3\u30c8\u7aef\u672b\u3084\u643a\u5e2f\u96fb\u8a71\u306a\u3069\u306e\u643a\u5e2f\u7aef\u672b\u3067\u3082\u30a2\u30af\u30bb\u30b9\u3067\u304d\u308b\u30ec\u30b9\u30dd\u30f3\u30b7\u30d6\u306a\u8abf\u67fb\u3067\u3042\u308c\u3070\u3001\u3088\u308a\u826f\u3044\u7d50\u679c\u3092\u5f97\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002<\/p>\n<p>3.\u3069\u306e\u6642\u70b9\u3067\u3082\u3001\u30a2\u30f3\u30b1\u30fc\u30c8\u306f\u533f\u540d\u3067\u3042\u308b\u3053\u3068\u3002 \u5f93\u696d\u54e1\u306f\u3001\u81ea\u5206\u306e\u8eab\u5143\u304c\u5371\u3046\u304f\u306a\u3089\u306a\u3044\u3053\u3068\u3092\u4fdd\u8a3c\u3055\u308c\u308b\u3079\u304d\u3067\u3059\u3002 \u7d44\u7e54\u3068\u3057\u3066\u3001\u3053\u306e\u4fdd\u8a3c\u304c\u3067\u304d\u306a\u3051\u308c\u3070\u3001\u7d50\u679c\u306f\u5e0c\u8584\u306b\u306a\u308a\u307e\u3059\u3002 \u5f93\u696d\u54e1\u304b\u3089\u504f\u308a\u306e\u306a\u3044\u56de\u7b54\u304c\u5f97\u3089\u308c\u306a\u3044\u3002<\/p>\n<p>4.\u793e\u54e1\u306e\u5e78\u305b\u306f\u4e00\u904e\u6027\u306e\u30d3\u30b8\u30cd\u30b9\u3067\u306f\u306a\u3044 \u3082\u3057\u3001\u5f93\u696d\u54e1\u306b\u8077\u5834\u306b\u6e80\u8db3\u3057\u3066\u3044\u308b\u304b\u3069\u3046\u304b\u3092\u6700\u5f8c\u306b\u5c0b\u306d\u305f\u3053\u3068\u3092\u601d\u3044\u51fa\u305b\u306a\u3044\u306e\u3067\u3042\u308c\u3070\u3001\u4eca\u3053\u305d\u5c0b\u306d\u308b\u3079\u304d\u6642\u3067\u3059\u3002<a href=\"https:\/\/usqa.questionpro.com\/blog\/employee-engagement-survey-questions-2\/\" target=\"_blank\" rel=\"noopener noreferrer\">\u5f93\u696d\u54e1\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8\u3068<\/a> <a href=\"https:\/\/usqa.questionpro.com\/blog\/employee-satisfaction-survey-questions\/\" target=\"_blank\" rel=\"noopener noreferrer\">\u5f93\u696d\u54e1\u6e80\u8db3<\/a>\u5ea6\u306f\u7d44\u7e54\u306e2\u672c\u67f1\u3067\u3042\u308a\u3001\u96c7\u7528\u4e3b\u306f\u305d\u308c\u3092\u968f\u6642\u8ffd\u8de1\u3067\u304d\u308b\u3088\u3046\u306b\u3059\u308b\u5fc5\u8981\u304c\u3042\u308a\u307e\u3059\u3002 \u5c02\u9580\u5bb6\u306b\u3088\u308b\u3068\u3001\u3053\u306e\u3088\u3046\u306a\u30a2\u30f3\u30b1\u30fc\u30c8\u306f\u56db\u534a\u671f\u306b\u4e00\u5ea6\u3001\u5f93\u696d\u54e1\u304c\u30a4\u30e9\u30a4\u30e9\u3057\u306a\u3044\u7a0b\u5ea6\u306e\u983b\u5ea6\u3067\u5b9f\u65bd\u3059\u308b\u306e\u304c\u826f\u3044\u305d\u3046\u3067\u3059\u3002<\/p>\n<h3><a id=\"Benefits_of_Calculating_Employee_Net_Promoter_Score\" class=\"blankurl\" href=\"#\"><strong>\u5f93\u696d\u54e1\u30cd\u30c3\u30c8\u30d7\u30ed\u30e2\u30fc\u30bf\u30b9\u30b3\u30a2\u7b97\u51fa\u306e\u30e1\u30ea\u30c3\u30c8<\/strong><\/a><\/h3>\n<p>eNPS\u306e\u91cd\u8981\u6027\u306f\u5426\u5b9a\u3067\u304d\u307e\u305b\u3093\u3002 \u3053\u3053\u3067\u306f\u3001Employee Net Promoter 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href=\"https:\/\/www.questionpro.com\/article\/survey-question-answer-type.html\">\u30a2\u30f3\u30b1\u30fc\u30c8\u3092<\/a>\u884c\u3046\u3060\u3051\u3067\u3001\u5f93\u696d\u54e1\u306e\u5fe0\u8aa0\u5fc3\u306e\u30ec\u30d9\u30eb\u3092\u628a\u63e1\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002<\/p>\n<p><b>2.\u5f93\u696d\u54e1\u306e\u6e1b\u5c11\u3092\u6291\u3048\u308b\u3002 <\/b>eNPS\u3084\u305d\u306e\u4ed6\u306e<a class=\"editor-rtfLink\" href=\"https:\/\/usqa.questionpro.com\/blog\/hr-analytics-and-trends\/#Predictive_HR_Analytics_Trends_-_2018\" target=\"_blank\" rel=\"noopener noreferrer\">\u4eba\u4e8b\u6307\u6a19\u3092<\/a>\u6e2c\u5b9a\u3059\u308b\u3053\u3068\u3067\u3001\u4f01\u696d\u306f\u9ad8\u3044\u96e2\u8077\u7387\u3092\u9632\u3050\u3060\u3051\u3067\u306a\u304f\u3001\u4e0d\u6e2c\u306e\u4e8b\u614b\u306b\u5099\u3048\u305f\u8a08\u753b\u3092\u7acb\u3066\u308b\u3053\u3068\u304c\u3067\u304d\u308b\u3088\u3046\u306b\u306a\u308a\u307e\u3059\u3002 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