{"id":730425,"date":"2022-11-23T09:00:32","date_gmt":"2022-11-23T09:00:32","guid":{"rendered":"https:\/\/www.questionpro.com\/blog\/15-best-customer-experience-management-software\/"},"modified":"2022-11-23T09:00:32","modified_gmt":"2022-11-23T09:00:32","slug":"15-best-customer-experience-management-software","status":"publish","type":"post","link":"https:\/\/qa-release.questionpro.com\/blog\/ja\/15-best-customer-experience-management-software\/","title":{"rendered":"15 Best Customer Experience Management Software"},"content":{"rendered":"<span class=\"rt-reading-time\" style=\"display: block;\"><span class=\"rt-label rt-prefix\">Reading Time: <\/span> <span class=\"rt-time\">&lt; 1<\/span> <span class=\"rt-label rt-postfix\">minute read<\/span><\/span><p>\u304a\u5ba2\u69d8\u304c\u7af6\u5408\u4ed6\u793e\u306b\u4e57\u308a\u63db\u3048\u308b\u3053\u3068\u306a\u304f\u3001\u9577\u671f\u7684\u306b\u3042\u306a\u305f\u306e\u30b5\u30fc\u30d3\u30b9\u3092\u5229\u7528\u3059\u308b\u53ef\u80fd\u6027\u306f\u3001\u6e80\u8db3\u5ea6\u306e\u9ad8\u3044\u3001\u8a18\u61b6\u306b\u6b8b\u308b\u9867\u5ba2\u4f53\u9a13\u306b\u5927\u304d\u304f\u5f71\u97ff\u3055\u308c\u307e\u3059\u3002 \u3053\u306e\u305f\u3081\u3001\u30e6\u30fc\u30b6\u30fc\u7d4c\u8def\u306e\u6700\u9069\u5316\u3084\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30dd\u30fc\u30c8\u62c5\u5f53\u8005\u3068\u306e\u30b3\u30df\u30e5\u30cb\u30b1\u30fc\u30b7\u30e7\u30f3\u3068\u3044\u3063\u305f\u8981\u7d20\u3092\u542b\u3080\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u3092\u5b9f\u73fe\u3059\u308b\u305f\u3081\u306e\u3001\u6700\u9069\u306a\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u7ba1\u7406\u30bd\u30d5\u30c8\u30a6\u30a7\u30a215\u9078\u306b\u3064\u3044\u3066\u8aac\u660e\u3057\u307e\u3059\u3002<\/p>\n<p>\u30ac\u30fc\u30c8\u30ca\u30fc\u793e\u306e\u30ab\u30b9\u30bf\u30de\u30fc\u30fb\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306b\u95a2\u3059\u308b\u8abf\u67fb\u306b\u3088\u308b\u3068\u30013\u5206\u306e2\u306e\u4f01\u696d\u304c\u4e3b\u306b\u30ab\u30b9\u30bf\u30de\u30fc\u30fb\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306b\u57fa\u3065\u3044\u3066\u7af6\u4e89\u3057\u3066\u3044\u308b\u3068\u306e\u3053\u3068\u3067\u3059\u3002 \u4eca\u5f8c5\u5e74\u9593\u306e\u6210\u529f\u3092\u78ba\u304b\u306a\u3082\u306e\u306b\u3059\u308b\u305f\u3081\u306b\u3001\u304a\u3088\u305d50\uff05\u306e\u4f01\u696d\u304c\u6700\u512a\u5148\u8ab2\u984c\u3068\u3057\u3066\u3044\u308b\u306e\u304c\u300c\u9867\u5ba2\u4f53\u9a13\u300d\u3067\u3059\u3002<\/p>\n<p>\u4f01\u696d\u306f\u3001\u305d\u308c\u3092\u9054\u6210\u3059\u308b\u305f\u3081\u306b\u3001<a href=\"https:\/\/usqa.questionpro.com\/blog\/customer-journey-map\/\" target=\"_blank\" rel=\"noopener\">\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u3068<\/a>\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u3092\u30e2\u30cb\u30bf\u30fc\u3057\u3001\u5f37\u5316\u3059\u308b\u4fe1\u983c\u6027\u306e\u9ad8\u3044\u30b7\u30b9\u30c6\u30e0\u3092\u5fc5\u8981\u3068\u3057\u3066\u3044\u307e\u3059\u3002 \u3053\u306e\u3088\u3046\u306a\u6642\u306b\u6d3b\u7528\u3067\u304d\u308b\u306e\u304c\u3001CEM\uff08Customer Experience Management\uff09\u30bd\u30d5\u30c8\u30a6\u30a7\u30a2\u3067\u3059\u3002<\/p>\n<p>\u3057\u304b\u3057\u3001\u5e02\u5834\u306b\u306f\u591a\u304f\u306e\u9078\u629e\u80a2\u304c\u3042\u308b\u305f\u3081\u3001\u9069\u5207\u306a\u30bd\u30d5\u30c8\u30a6\u30a7\u30a2\u3092\u9078\u629e\u3059\u308b\u306b\u306f\u6642\u9593\u3068\u52b4\u529b\u304c\u304b\u304b\u308a\u307e\u3059\u3002<\/p>\n<p>\u3053\u306e\u30d6\u30ed\u30b0\u3067\u306f\u3001\u30cb\u30fc\u30ba\u306b\u5408\u3063\u305f\u30c4\u30fc\u30eb\u3092\u7c21\u5358\u306b\u9078\u629e\u3067\u304d\u308b\u3088\u3046\u306b\u3001\u6a5f\u80fd\u3068\u4fa1\u683c\u306b\u57fa\u3065\u3044\u305f\u30c8\u30c3\u30d7\u30af\u30e9\u30b9\u306e\u9867\u5ba2\u4f53\u9a13\u7ba1\u7406\u30bd\u30d5\u30c8\u30a6\u30a7\u30a2\u3092\u30ea\u30b9\u30c8\u30a2\u30c3\u30d7\u3057\u3066\u3044\u307e\u3059\u3002<\/p>\n<h2>\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u30de\u30cd\u30b8\u30e1\u30f3\u30c8\u30bd\u30d5\u30c8\u30a6\u30a7\u30a2\u3068\u306f\uff1f<\/h2>\n<p>\u30ab\u30b9\u30bf\u30de\u30fc\u30fb\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u30fb\u30de\u30cd\u30b8\u30e1\u30f3\u30c8\uff08CEM\uff09\u30c4\u30fc\u30eb\u306f\u3001\u4f01\u696d\u304c\u9867\u5ba2\u30e9\u30a4\u30d5\u30b5\u30a4\u30af\u30eb\u306b\u304a\u3051\u308b\u3059\u3079\u3066\u306e\u9867\u5ba2\u3068\u306e\u3084\u308a\u3068\u308a\u3092\u8a18\u9332\u3057\u3001\u6574\u7406\u3059\u308b\u3053\u3068\u3092\u652f\u63f4\u3057\u307e\u3059\u3002<\/p>\n<p>\u3053\u306e\u7b54\u3048\u306f\u3001\u9867\u5ba2\u3068\u306e\u95a2\u4fc2\u3092\u6539\u5584\u3057\u3001\u9867\u5ba2\u30ed\u30a4\u30e4\u30ea\u30c6\u30a3\u3092\u80b2\u6210\u3059\u308b\u306e\u306b\u5f79\u7acb\u3061\u307e\u3059\u3002 \u4f01\u696d\u306f\u3001<a href=\"https:\/\/www.questionpro.com\/cx\/why\/5-pillars.html\" target=\"_blank\" rel=\"noopener\">\u9867\u5ba2\u4f53\u9a13\u3092<\/a>\u7ba1\u7406\u3057\u305f\u3044\u306e\u3067\u3042\u308c\u3070\u3001\u3059\u3079\u3066\u306e\u9867\u5ba2\u3068\u306e\u3084\u308a\u53d6\u308a\u3092\u542b\u3080\u6226\u7565\u3092\u7acb\u3066\u308b\u5fc5\u8981\u304c\u3042\u308a\u307e\u3059\u3002 CEM\u30b7\u30b9\u30c6\u30e0\u306f\u3001\u6d88\u8cbb\u8005\u306e\u30a2\u30ab\u30a6\u30f3\u30c8\u3068\u30d7\u30ed\u30d5\u30a1\u30a4\u30eb\u306b\u95a2\u3059\u308b\u7d71\u5408\u3055\u308c\u305f\u6700\u65b0\u30c7\u30fc\u30bf\u306b\u3088\u308a\u3001\u4f01\u696d\u306b\u6d88\u8cbb\u8005\u306e\u5168\u4f53\u50cf\u3092\u63d0\u4f9b\u3057\u307e\u3059\u3002<\/p>\n<p>\u9867\u5ba2\u3068\u306e\u4f53\u9a13\u306b\u306f\u3001\u30c6\u30ad\u30b9\u30c8\u3084\u30bd\u30fc\u30b7\u30e3\u30eb\u30e1\u30c7\u30a3\u30a2\u306b\u52a0\u3048\u3066\u3001\u30e9\u30a4\u30d6\u30c1\u30e3\u30c3\u30c8\u3001\u96fb\u8a71\u3001\u30aa\u30f3\u30e9\u30a4\u30f3\u53d6\u5f15\u306a\u3069\u306e\u5f93\u6765\u306e\u30c1\u30e3\u30cd\u30eb\u3092\u901a\u3058\u305f\u30b3\u30df\u30e5\u30cb\u30b1\u30fc\u30b7\u30e7\u30f3\u304c\u542b\u307e\u308c\u307e\u3059\u3002 <a href=\"https:\/\/usqa.questionpro.com\/blog\/customer-touchpoints\/\" target=\"_blank\" rel=\"noopener\">\u30bf\u30c3\u30c1\u30dd\u30a4\u30f3\u30c8\u3084<\/a>\u30b3\u30df\u30e5\u30cb\u30b1\u30fc\u30b7\u30e7\u30f3\u30c1\u30e3\u30cd\u30eb\u304c\u5897\u3048\u305f\u3053\u3068\u3067\u3001CEM\u306f\u96e3\u3057\u3044\u624b\u9806\u306b\u306a\u3063\u3066\u3044\u307e\u3059\u3002<br \/>\n\u9867\u5ba2\u4f53\u9a13\u7ba1\u7406\u30bd\u30d5\u30c8\u306e\u304a\u3059\u3059\u308115\u9078<br \/>\n\u73fe\u5728\u5e02\u8ca9\u3055\u308c\u3066\u3044\u308b\u6700\u9ad8\u306e\u30ab\u30b9\u30bf\u30de\u30fc\u30fb\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u30fb\u30de\u30cd\u30b8\u30e1\u30f3\u30c8\u30fb\u30bd\u30d5\u30c8\u30a6\u30a7\u30a2\u306f\u3001\u4ee5\u4e0b\u306e\u30ea\u30b9\u30c8\u306b\u63b2\u8f09\u3055\u308c\u3066\u304a\u308a\u3001\u4e16\u754c\u4e2d\u3067\u898b\u3064\u3051\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002<\/p>\n<h3>1.QuestionPro CX<\/h3>\n<p>\u30aa\u30f3\u30e9\u30a4\u30f3\u30ec\u30d3\u30e5\u30fc\u306e96%\u4ee5\u4e0a\u304cQuestionPro\u306b5\u3064\u661f\u3092\u3064\u3051\u3066\u304a\u308a\u3001\u30aa\u30f3\u30e9\u30a4\u30f3\u30a2\u30f3\u30b1\u30fc\u30c8\u30bd\u30d5\u30c8\u30a6\u30a7\u30a2\u306e\u30c8\u30c3\u30d7\u30e9\u30f3\u30ca\u30fc\u3068\u306a\u3063\u3066\u3044\u307e\u3059\u3002 \u3053\u306e\u30d7\u30ed\u30b0\u30e9\u30e0\u3092\u4f7f\u3063\u3066\u3001\u30aa\u30f3\u30e9\u30a4\u30f3\u8abf\u67fb\u3001\u30a2\u30f3\u30b1\u30fc\u30c8\u3001\u30af\u30a4\u30ba\u3001\u6295\u7968\u306a\u3069\u3092\u958b\u767a\u3057\u3001\u9001\u4fe1\u3057\u3001\u8a55\u4fa1\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002<\/p>\n<p>\u307e\u305f\u3001\u30aa\u30d7\u30b7\u30e7\u30f3\u3067\u9ad8\u5ea6\u306a\u5206\u6790\u304c\u3067\u304d\u3001\u3055\u3089\u306b\u30ab\u30b9\u30bf\u30de\u30a4\u30ba\u3057\u305f\u8abf\u67fb\u3082\u53ef\u80fd\u3067\u3059\u3002 QuestionPro\u306f\u3001\u6d88\u8cbb\u8005\u304c\u652f\u63f4\u3092\u5fc5\u8981\u3068\u3059\u308b\u3068\u304d\u306f\u3044\u3064\u3067\u3082\u3001\u696d\u754c\u3092\u30ea\u30fc\u30c9\u3059\u308b24\u00d77 LiveChat\u306b\u30a2\u30af\u30bb\u30b9\u3067\u304d\u308b\u3088\u3046\u306b\u3057\u3066\u3044\u307e\u3059\u3002<\/p>\n<p>QuestionPro\u306e\u88fd\u54c1\u30a8\u30c7\u30a3\u30b7\u30e7\u30f3\u306f\u3001\u751f\u6daf\u7121\u6599\u306e\u300c\u30d5\u30ea\u30fc\u7248\u300d\u3001\u30b7\u30f3\u30b0\u30eb\u30e6\u30fc\u30b6\u30fc\u5411\u3051\u306e\u300c\u30a2\u30c9\u30d0\u30f3\u30b9\u7248\u300d\u3001\u5354\u696d\u5411\u3051\u306e\u300c\u30c1\u30fc\u30e0\u7248\u300d\u3001\u30d7\u30ec\u30df\u30a2\u30e0\u6a5f\u80fd\u3092\u3059\u3079\u3066\u5099\u3048\u305f\u300c\u30ea\u30b5\u30fc\u30c1\u7248\u300d\u306e4\u7a2e\u985e\u3092\u7528\u610f\u3057\u3066\u3044\u307e\u3059\u3002<\/p>\n<p>\u307e\u305f\u3001QuestionPro\u306b\u306f\u3001CX\u5411\u3051\u3001Workforce\u5411\u3051\u306a\u3069\u3001\u7528\u9014\u306b\u5fdc\u3058\u305f\u88fd\u54c1\u3082\u7528\u610f\u3055\u308c\u3066\u3044\u307e\u3059\u3002 QuestionPro CX\u306f\u3001\u6d88\u8cbb\u8005\u304c\u6b8b\u3057\u305f\u30c6\u30ad\u30b9\u30c8\u30b3\u30e1\u30f3\u30c8\u3092\u8abf\u67fb\u3057\u3001\u5b9a\u6027\u60c5\u5831\u3092\u7d50\u8ad6\u3065\u3051\u307e\u3059\u3002<\/p>\n<p>\u7279\u5fb4<\/p>\n<ul>\n<li>NPS\u3068\u89e3\u7d04\u30ea\u30b9\u30af<\/li>\n<li>\u30bb\u30f3\u30c1\u30e1\u30f3\u30c8\u5206\u6790<\/li>\n<li>\u9ad8\u5ea6\u306a\u30c0\u30c3\u30b7\u30e5\u30dc\u30fc\u30c9<\/li>\n<li>\u30ef\u30fc\u30af\u30d5\u30ed\u30fc\u306e\u8a2d\u5b9a<\/li>\n<li>\u30c7\u30a3\u30b9\u30dd\u30b8\u30b7\u30e7\u30f3\u30e1\u30c8\u30ea\u30af\u30b9<\/li>\n<li>\u30af\u30ed\u30fc\u30ba\u30c9\u30eb\u30fc\u30d7<\/li>\n<li>\u30b5\u30fc\u30c9\u30d1\u30fc\u30c6\u30a3\u30bd\u30d5\u30c8\u30a6\u30a7\u30a2\u306e\u7d71\u5408<\/li>\n<\/ul>\n<p><strong>\u4fa1\u683c\u3067\u3059\u3002<\/strong>80\u4ee5\u4e0a\u306e\u5236\u9650\u4ed8\u304d\u6a5f\u80fd\u3092\u6301\u3064QuestionPro\u306f\u3001\u7121\u6599\u3067\u4f7f\u7528\u3067\u304d\u307e\u3059\u3002 \u6708\u984d99\u30c9\u30eb\u304b\u3089\u306e\u30d7\u30ec\u30df\u30a2\u30e0\u30d7\u30e9\u30f3\u304c\u3042\u308a\u307e\u3059\u3002 \u30d7\u30ec\u30df\u30a2\u30e0\u6a5f\u80fd\u306f\u8a66\u7528\u53ef\u80fd\u3067\u3059\u3002<\/p>\n<h3>2.SurveySparrow<\/h3>\n<p>SurveySparrow\u306eNPS\u8abf\u67fb\u30c4\u30fc\u30eb\u3092\u4f7f\u3048\u3070\u3001\u6d88\u8cbb\u8005\u306e\u52d5\u5411\u3084\u5f93\u696d\u54e1\u306e\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8\u3092\u7c21\u5358\u306b\u628a\u63e1\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002 SurveySparrow\u306e\u30aa\u30e0\u30cb\u30c1\u30e3\u30cd\u30eb\u30a2\u30d7\u30ed\u30fc\u30c1\u306b\u3088\u308b\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u52df\u96c6\u3067\u3001\u6d88\u8cbb\u8005\u3092\u30d7\u30ed\u30e2\u30fc\u30bf\u30fc\u306b\u5909\u3048\u308b\u3053\u3068\u304c\u7c21\u5358\u306b\u3067\u304d\u308b\u3088\u3046\u306b\u306a\u308a\u307e\u3059\u3002<\/p>\n<p>SurveySparrow\u306e\u30ab\u30b9\u30bf\u30de\u30a4\u30ba\u3055\u308c\u305f\u30ef\u30fc\u30af\u30d5\u30ed\u30fc\u3092\u4f7f\u3048\u3070\u3001\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u306e\u30eb\u30fc\u30d7\u3092\u9589\u3058\u308b\u3053\u3068\u3092\u81ea\u52d5\u5316\u3057\u3001\u30af\u30e9\u30a4\u30a2\u30f3\u30c8\u306e\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u3092\u3059\u3050\u306b\u8a55\u4fa1\u3057\u3001\u6279\u5224\u7684\u306a\u4eba\u3005\u3092\u559c\u3070\u305b\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002 \u30aa\u30e0\u30cb\u30c1\u30e3\u30cd\u30eb\u6226\u7565\u3067\u306f\u3001\u30e1\u30fc\u30eb\u3001SMS\u3001\u30a2\u30d7\u30ea\u5185\u57cb\u3081\u8fbc\u307f\u3001QR\u30b3\u30fc\u30c9\u306a\u3069\u3001\u3042\u3089\u3086\u308b\u30c1\u30e3\u30cd\u30eb\u3067\u30aa\u30fc\u30c7\u30a3\u30a8\u30f3\u30b9\u3068\u306e\u30b3\u30df\u30e5\u30cb\u30b1\u30fc\u30b7\u30e7\u30f3\u304c\u53ef\u80fd\u306b\u306a\u308a\u307e\u3059\u3002<\/p>\n<p>SurveySparrow\u306e\u30b1\u30fc\u30b9\u7ba1\u7406\u6a5f\u80fd\u3092NPS\u30c4\u30fc\u30eb\u3068\u4f75\u7528\u3059\u308b\u3053\u3068\u3067\u3001\u30c1\u30b1\u30c3\u30c8\u3092\u4f5c\u6210\u3057\u3001\u304a\u5ba2\u69d8\u306e\u58f0\u306b\u8fc5\u901f\u306b\u5bfe\u5fdc\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002<\/p>\n<p>\u7279\u5fb4<\/p>\n<ul>\n<li>360\u5ea6\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af<\/li>\n<li>\u30a2\u30af\u30c6\u30a3\u30d3\u30c6\u30a3\u3092\u30b0\u30e9\u30d5\u30a3\u30ab\u30eb\u306b\u8868\u73fe\u3057\u305f\u3082\u306e<\/li>\n<li>\u533f\u540d\u30ad\u30e3\u30d7\u30b7\u30e7\u30f3\u3067\u306e\u3054\u610f\u898b\u30fb\u3054\u611f\u60f3<\/li>\n<li>\u30c1\u30e3\u30c3\u30c8\/\u30e1\u30c3\u30bb\u30fc\u30b8\u30f3\u30b0<\/li>\n<li>\u304a\u5ba2\u3055\u307e\u306b\u63d0\u4f9b\u3059\u308b\u4f53\u9a13\u306e\u7ba1\u7406<\/li>\n<li>\u304a\u5ba2\u69d8\u3092\u30b0\u30eb\u30fc\u30d7\u5206\u3051\u3059\u308b\u30d7\u30ed\u30bb\u30b9<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<p><strong>\u4fa1\u683c<\/strong>SurveySparrow\u306f\u3001CX\u30d9\u30fc\u30b7\u30c3\u30af\u306e\u5229\u7528\u3067\u3001\u6708\u984d99\u30c9\u30eb\uff082\u30e6\u30fc\u30b6\u30fc\u8fbc\u307f\uff09\u3068\u683c\u5b89\u3067\u3059\u3002 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\u3059\u3067\u306b\u304a\u4f7f\u3044\u306e\u30c4\u30fc\u30eb\u3067\u4f7f\u7528\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002<\/p>\n<p>Qualtrics\u306f\u3001\u9867\u5ba2\u3001\u5f93\u696d\u54e1\u3001\u88fd\u54c1\u3001\u30d6\u30e9\u30f3\u30c9\u306b\u95a2\u3059\u308b\u60c5\u5831\u3092\u53ce\u96c6\u3059\u308b\u305f\u3081\u306e\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u3067\u3059\u3002 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\u3069\u3093\u306a\u898f\u6a21\u306e\u30ea\u30e2\u30fc\u30c8\u30c1\u30fc\u30e0\u3067\u3082\u3001\u305d\u306e\u6069\u6075\u306b\u3042\u305a\u304b\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002<\/p>\n<p>\u7279\u5fb4<\/p>\n<ul>\n<li>\u7a4d\u6975\u7684\u306a\u30c1\u30e3\u30c3\u30c8\u62db\u5f85\u3001\u30ea\u30a2\u30eb\u30bf\u30a4\u30e0\u306e\u5165\u529b\u8868\u793a\u3001\u30c1\u30e3\u30c3\u30c8\u524d\u306e\u30d5\u30a9\u30fc\u30e0\u3092\u6d3b\u7528\u3057\u305f\u308a\u3001\u30a6\u30a7\u30d6\u30b5\u30a4\u30c8\u306e\u3069\u306e\u30da\u30fc\u30b8\u304c\u3069\u308c\u304f\u3089\u3044\u306e\u6642\u9593\u95b2\u89a7\u3055\u308c\u3066\u3044\u308b\u304b\u3092\u8ffd\u8de1\u3057\u305f\u308a\u3057\u307e\u3059\u3002<\/li>\n<li>\u30e6\u30cb\u30d0\u30fc\u30b5\u30eb\u30a4\u30f3\u30dc\u30c3\u30af\u30b9\u3092\u5099\u3048\u305f\u5358\u4e00\u306e\u30c0\u30c3\u30b7\u30e5\u30dc\u30fc\u30c9\u3092\u4f5c\u6210\u3057\u3001\u3059\u3079\u3066\u306e\u6d88\u8cbb\u8005\u30b3\u30df\u30e5\u30cb\u30b1\u30fc\u30b7\u30e7\u30f3\u3092\u7d71\u5408\u3057\u307e\u3059\u3002<\/li>\n<li>LiveAgent\u306f\u3001\u96fb\u8a71\u56de\u7dda\u3001\u96fb\u5b50\u30e1\u30fc\u30eb\u3001\u30e9\u30a4\u30d6\u30c1\u30e3\u30c3\u30c8\u3001\u30ca\u30ec\u30c3\u30b8\u30d9\u30fc\u30b9\u3001\u30bd\u30fc\u30b7\u30e3\u30eb\u30e1\u30c7\u30a3\u30a2\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\uff08Facebook\u3001Instagram\u3001Twitter\uff09\u3001\u304a\u3088\u3073Viber\u306a\u3069\u306e\u5c02\u7528\u30a2\u30d7\u30ea\u306b\u7121\u9650\u306b\u63a5\u7d9a\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002<\/li>\n<li>\u591a\u5f69\u3067\u8c6a\u83ef\u306a\u30ca\u30ec\u30c3\u30b8\u30d9\u30fc\u30b9\u3084\u30ab\u30b9\u30bf\u30de\u30fc\u30dd\u30fc\u30bf\u30eb\u3092\u4f5c\u6210\u3057\u3001\u30e6\u30fc\u30b6\u30fc\u306b\u30bb\u30eb\u30d5\u30b5\u30fc\u30d3\u30b9\u6a5f\u80fd\u3092\u63d0\u4f9b\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002 \u3053\u308c\u3089\u306f\u5b8c\u5168\u306b\u7de8\u96c6\u53ef\u80fd\u3067\u3001WYSIWYG\u30a8\u30c7\u30a3\u30bf\u30fc\u3092\u4f7f\u3063\u3066\u4f5c\u6210\u3059\u308b\u3053\u3068\u3082\u3067\u304d\u307e\u3059\u3002<\/li>\n<li>40\u4ee5\u4e0a\u306e\u30b5\u30fc\u30c9\u30d1\u30fc\u30c6\u30a3\u63a5\u7d9a\u306b\u3088\u308a\u3001LiveAgent\u3092\u3088\u304f\u4f7f\u3046\u3059\u3079\u3066\u306e\u30c7\u30d0\u30a4\u30b9\u3084\u30d7\u30ed\u30b0\u30e9\u30e0\u3068\u63a5\u7d9a\u3067\u304d\u307e\u3059\u3002<\/li>\n<li>\u5916\u51fa\u5148\u3067\u306e\u30ab\u30b9\u30bf\u30de\u30fc\u30b1\u30a2\u306e\u305f\u3081\u306b\u3001iOS\u3068Android\u306e\u30a2\u30d7\u30ea\u304c\u30c0\u30a6\u30f3\u30ed\u30fc\u30c9\u3067\u304d\u307e\u3059\u3002<\/li>\n<li>\u591a\u8a00\u8a9e\u306b\u5bfe\u5fdc\u3002LiveAgent\u306f\u300140\u4ee5\u4e0a\u306e\u8a00\u8a9e\u306b\u7ffb\u8a33\u3055\u308c\u3066\u3044\u307e\u3059\u3002<\/li>\n<\/ul>\n<p><strong>\u4fa1\u683c<\/strong>\u3067\u3059\u300214\u65e5\u9593\u306e\u7121\u6599\u30c8\u30e9\u30a4\u30a2\u30eb\u671f\u9593\u3092\u8a2d\u3051\u3001\u30d5\u30ea\u30fc\u30df\u30a2\u30e0\u578b\u306e\u652f\u6255\u3044\u4f53\u7cfb\u3068\u306a\u3063\u3066\u3044\u307e\u3059\u3002 All-Inclusive\u30d1\u30c3\u30b1\u30fc\u30b8\u306e\u6708\u984d\u4f7f\u7528\u6599\u306f\u3001\u5404\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u306b\u3064\u304d39\u30c9\u30eb\u3067\u3059\u3002<\/p>\n<h3>6.ZOHO\u30c7\u30b9\u30af<\/h3>\n<p>\u975e\u5e38\u306b\u30b7\u30f3\u30d7\u30eb\u306b\u5c0e\u5165\u3067\u304d\u3001\u5229\u7528\u3055\u308c\u3066\u3044\u308b\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u7ba1\u7406\u30c4\u30fc\u30eb\u304cZoho Desk\u3067\u3059\u3002 \u96fb\u5b50\u30e1\u30fc\u30eb\u3001\u96fb\u8a71\u3001\u30bd\u30fc\u30b7\u30e3\u30eb\u30e1\u30c7\u30a3\u30a2\u3001Web\u30b5\u30a4\u30c8\u306a\u3069\u3001\u3055\u307e\u3056\u307e\u306a\u30c1\u30e3\u30cd\u30eb\u3092\u6d3b\u7528\u3057\u3001\u9867\u5ba2\u3068\u306e\u3084\u308a\u53d6\u308a\u3092\u7ba1\u7406\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002 \u3055\u3089\u306b\u3001\u30eb\u30fc\u30c1\u30f3\u30ef\u30fc\u30af\u306e\u81ea\u52d5\u5316\u306b\u3082\u512a\u308c\u3066\u304a\u308a\u3001\u30e6\u30fc\u30b6\u30fc\u306e\u6642\u9593\u3068\u30b3\u30b9\u30c8\u306e\u7bc0\u7d04\u306b\u8ca2\u732e\u3057\u3066\u3044\u307e\u3059\u3002<\/p>\n<p>Salesforce\u3001Trello\u3001Slack\u306a\u3069\u3001\u591a\u304f\u306e\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u3068\u9023\u643a\u3067\u304d\u308b\u3053\u3068\u304c\u3001\u3053\u306e\u30a2\u30d7\u30ea\u30b1\u30fc\u30b7\u30e7\u30f3\u306e\u6700\u5927\u306e\u7279\u5fb4\u3067\u3042\u308b\u3068\u8a00\u3048\u308b\u3067\u3057\u3087\u3046\u3002 \u3055\u3089\u306b\u3001SDK\u3092\u5229\u7528\u3059\u308b\u3053\u3068\u3067\u3001\u72ec\u81ea\u306e\u30d8\u30eb\u30d7\u30c7\u30b9\u30af\u30a2\u30d7\u30ea\u30b1\u30fc\u30b7\u30e7\u30f3\u3092\u4f5c\u6210\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002<\/p>\n<p>\u7279\u5fb4<\/p>\n<ul>\n<li>\u30ef\u30fc\u30af\u30d5\u30ed\u30fc\u306e\u81ea\u52d5\u5316<\/li>\n<li>\u30aa\u30e0\u30cb\u30c1\u30e3\u30cd\u30eb\u306e\u4f1a\u8a71\u7ba1\u7406<\/li>\n<li>REST API\u3092\u4f7f\u7528\u3057\u3066\u30ab\u30b9\u30bf\u30de\u30a4\u30ba\u6a5f\u80fd\u3092\u8ffd\u52a0\u53ef\u80fd<\/li>\n<li>AI\u3068\u30ca\u30ec\u30c3\u30b8\u30d9\u30fc\u30b9\u3092Web\u30b5\u30a4\u30c8\u306b\u7d71\u5408\u3059\u308b<\/li>\n<\/ul>\n<p><strong>\u4fa1\u683c<\/strong>3\u30e6\u30fc\u30b6\u30fc\u307e\u3067\u7121\u6599\u3001\u30b9\u30bf\u30f3\u30c0\u30fc\u30c9\u30d7\u30e9\u30f3\u306f1\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u3042\u305f\u308a14\u30c9\u30eb\/\u6708\u3001\u30d7\u30ed\u30d5\u30a7\u30c3\u30b7\u30e7\u30ca\u30eb\u30d7\u30e9\u30f3\u306f1\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u3042\u305f\u308a23\u30c9\u30eb\/\u6708\u3001\u30a8\u30f3\u30bf\u30fc\u30d7\u30e9\u30a4\u30ba\u30d7\u30e9\u30f3\u306f1\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u3042\u305f\u308a40\u30c9\u30eb\/\u6708\u3002<\/p>\n<h3>7.\u30bc\u30f3\u30c7\u30b9\u30af<\/h3>\n<p>Zendesk\u306f\u3001\u30bb\u30ad\u30e5\u30ea\u30c6\u30a3\u3001\u30d8\u30eb\u30d7\u30c7\u30b9\u30af\u30bd\u30d5\u30c8\u30a6\u30a7\u30a2\u3001\u30c1\u30b1\u30c3\u30c6\u30a3\u30f3\u30b0\u30b7\u30b9\u30c6\u30e0\u3001\u30ca\u30ec\u30c3\u30b8\u30d9\u30fc\u30b9\u3001\u30b3\u30df\u30e5\u30cb\u30c6\u30a3\u30d5\u30a9\u30fc\u30e9\u30e0\u306a\u3069\u306e\u30c4\u30fc\u30eb\u3092\u63d0\u4f9b\u3057\u3066\u3044\u307e\u3059\u3002 \u9867\u5ba2\u3068\u306e\u3064\u306a\u304c\u308a\u3084\u30b5\u30fc\u30d3\u30b9\u306f\u3001Zendesk\u306e\u4fe1\u983c\u6027\u3068\u67d4\u8edf\u6027\u306b\u512a\u308c\u305f\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u306b\u3088\u3063\u3066\u5b9f\u73fe\u3055\u308c\u307e\u3059\u3002 \u62e1\u5f35\u6027\u306e\u3042\u308b\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u306a\u306e\u3067\u3001\u3069\u3093\u306a\u898f\u6a21\u306e\u4f01\u696d\u3067\u3082\u6d3b\u7528\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002<\/p>\n<p>Zendesk\u306e\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30dd\u30fc\u30c8\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u306f\u3001\u30b3\u30df\u30e5\u30cb\u30b1\u30fc\u30b7\u30e7\u30f3\u3092\u5186\u6ed1\u306b\u3057\u3001\u51fa\u4f1a\u3044\u3092\u53cb\u60c5\u306b\u5909\u3048\u308b\u305f\u3081\u306e\u30b5\u30dd\u30fc\u30c8\u3092\u3057\u307e\u3059\u3002 \u30ca\u30ec\u30c3\u30b8\u30d9\u30fc\u30b9\u3001\u30b3\u30df\u30e5\u30cb\u30c6\u30a3\u30d5\u30a9\u30fc\u30e9\u30e0\u3001\u30c1\u30b1\u30c3\u30c8\u30b7\u30b9\u30c6\u30e0\u306a\u3069\u3001\u8c4a\u5bcc\u306a\u6a5f\u80fd\u3092\u5099\u3048\u3066\u3044\u307e\u3059\u3002<\/p>\n<p>\u7279\u5fb4<\/p>\n<ul>\n<li>Sunshine\u306f\u3001\u30ab\u30b9\u30bf\u30e0\u306e\u9867\u5ba2\u30a4\u30f3\u30bf\u30fc\u30d5\u30a7\u30fc\u30b9\u3084\u30a2\u30d7\u30ea\u30b1\u30fc\u30b7\u30e7\u30f3\u3092\u4f5c\u6210\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u308b\u7121\u6599\u306eCRM\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u3067\u3059\u3002 \u3055\u3089\u306b\u3001\u592a\u967d\u5149\u3092\u30d9\u30fc\u30b9\u306b\u3057\u3066\u3044\u308b\u306e\u304cZendesk\u3067\u3059\u3002<\/li>\n<li>\u30c7\u30fc\u30bf\u30bb\u30f3\u30bf\u30fc\u3068\u30cd\u30c3\u30c8\u30ef\u30fc\u30af\u3001\u30a2\u30d7\u30ea\u30b1\u30fc\u30b7\u30e7\u30f3\u3001\u88fd\u54c1\u3001\u30bb\u30ad\u30e5\u30ea\u30c6\u30a3\u306e\u305f\u3081\u306e\u6a5f\u80fd\u3092\u63d0\u4f9b\u3057\u307e\u3059\u3002<\/li>\n<li>\u30ca\u30ec\u30c3\u30b8\u30de\u30cd\u30b8\u30e1\u30f3\u30c8\u30bd\u30d5\u30c8\u30a6\u30a7\u30a2\u306eZendesk\u3092\u4f7f\u7528\u3057\u3066\u3001\u8a18\u4e8b\u309240\u30f6\u56fd\u8a9e\u306b\u7ffb\u8a33\u3059\u308b\u30aa\u30d7\u30b7\u30e7\u30f3\u304c\u3042\u308a\u307e\u3059\u3002<\/li>\n<\/ul>\n<p><strong>\u4fa1\u683c<\/strong>Zendesk\u3067\u306f\u3001\u3055\u307e\u3056\u307e\u306a\u88fd\u54c1\u3067\u7570\u306a\u308b\u4fa1\u683c\u5e2f\u304c\u7528\u610f\u3055\u308c\u3066\u3044\u307e\u3059\u3002 Zendesk Suite\u306f\u30011\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u3042\u305f\u308a\u6708\u984d89\u30c9\u30eb\u3092\u304a\u652f\u6255\u3044\u3044\u305f\u3060\u304d\u307e\u3059\u3002 \u30ea\u30b9\u30af\u30d5\u30ea\u30fc\u306e\u30c8\u30e9\u30a4\u30a2\u30eb\u3092\u63d0\u4f9b\u3057\u307e\u3059\u3002<\/p>\n<h3>8.\u30a2\u30c9\u30d3 \u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9 \u30de\u30cd\u30fc\u30b8\u30e3\u30fc<\/h3>\n<p>\u30aa\u30fc\u30d7\u30f3\u3067\u67d4\u8edf\u306a\u30b7\u30b9\u30c6\u30e0\u3067\u3042\u308bAdobe Experience Platform\u306f\u3001\u30a4\u30f3\u30c6\u30ea\u30b8\u30a7\u30f3\u30c8\u306a\u30c4\u30fc\u30eb\u3084\u30b5\u30fc\u30d3\u30b9\u3092\u63d0\u4f9b\u3057\u307e\u3059\u3002 \u30c7\u30fc\u30bf\u30ac\u30d0\u30ca\u30f3\u30b9\u3001\u9867\u5ba2\u30c7\u30fc\u30bf\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u3001\u9867\u5ba2\u30ed\u30b1\u30fc\u30b7\u30e7\u30f3\u30de\u30c3\u30d4\u30f3\u30b0\u306a\u3069\u306e\u6a5f\u80fd\u304c\u542b\u307e\u308c\u3066\u3044\u307e\u3059\u3002<\/p>\n<p>Adobe Experience Manager\u304c\u30b5\u30dd\u30fc\u30c8\u3059\u308b\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u306f\u3001Windows\u3001Mac\u3001Linux\u3001Android\u3001iPhone\/iPad\u3068\u591a\u5c90\u306b\u308f\u305f\u308a\u307e\u3059\u3002 \u3042\u3089\u3086\u308b\u5206\u91ce\u306e\u3001\u3042\u3089\u3086\u308b\u898f\u6a21\u306e\u30c1\u30fc\u30e0\u306b\u5bfe\u5fdc\u3057\u307e\u3059\u3002 ID\u7ba1\u7406\u3001\u30ea\u30a2\u30eb\u30bf\u30a4\u30e0\u30bb\u30b0\u30e1\u30f3\u30c6\u30fc\u30b7\u30e7\u30f3\u3068\u9867\u5ba2\u30d7\u30ed\u30d5\u30a1\u30a4\u30eb\u3001AI\u3068\u6a5f\u68b0\u5b66\u7fd2\u306a\u3069\u306e\u5c5e\u6027\u3092\u63d0\u4f9b\u3057\u307e\u3059\u3002<\/p>\n<p>\u7279\u5fb4<\/p>\n<ul>\n<li>\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u6307\u5411\u306e\u30a2\u30d7\u30ea\u30b1\u30fc\u30b7\u30e7\u30f3\u306e\u4f5c\u6210\u3092\u652f\u63f4\u3059\u308b\u305f\u3081\u3001\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u30c7\u30fc\u30bf\u30e2\u30c7\u30eb\u30c4\u30fc\u30eb\u3084\u305d\u306e\u4ed6\u306eAPI\u3092\u63d0\u4f9b\u3057\u3066\u3044\u308b<\/li>\n<li>Adobe Audience Manager\u3068Adobe Experience Platform\u3092\u7d44\u307f\u5408\u308f\u305b\u3066\u3001Customer Data Platform\u3092\u4f5c\u308b\u4e88\u5b9a\u3067\u3059\u3002<\/li>\n<li>GDPR Service\u3068Identity Service\u3092\u63d0\u4f9b\u3057\u3066\u3044\u307e\u3059\u3002<\/li>\n<li>\u30c7\u30fc\u30bf\u30b5\u30a4\u30a8\u30f3\u30b9\u30ef\u30fc\u30af\u30b9\u30da\u30fc\u30b9\u3001\u30c7\u30fc\u30bf\u30ac\u30d0\u30ca\u30f3\u30b9\u3001\u30c7\u30fc\u30bf\u30a4\u30f3\u30b8\u30a7\u30b9\u30c1\u30e7\u30f3\u306e\u5404\u6a5f\u80fd\u3092\u5099\u3048\u3066\u3044\u307e\u3059\u3002<\/li>\n<\/ul>\n<p><strong>\u4fa1\u683c\u3067\u3059\u3002<\/strong>\u4fa1\u683c\u306e\u8a73\u7d30\u306b\u3064\u3044\u3066\u306f\u3001\u898b\u7a4d\u3082\u308a\u3092\u3054\u4f9d\u983c\u304f\u3060\u3055\u3044\u3002 \u30aa\u30f3\u30e9\u30a4\u30f3\u30ec\u30d3\u30e5\u30fc\u306b\u3088\u308b\u3068\u3001\u4fa1\u683c\u306f\u4f7f\u7528\u3059\u308b\u90e8\u54c1\u306b\u4f9d\u5b58\u3059\u308b\u3068\u306e\u3053\u3068\u3067\u3059\u3002 \u6bce\u5e74\u304b\u304b\u308b\u8cbb\u7528\u306f250000\u5186\u304b\u30891000000\u5186\u3067\u3059\u3002<\/p>\n<h3>9.SurveyMonkey \u30a8\u30f3\u30bf\u30fc\u30d7\u30e9\u30a4\u30ba<\/h3>\n<p>AI\u3092\u642d\u8f09\u3057\u305f\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u7ba1\u7406\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u300cSurveyMonkey Enterprise\u300d\u306f\u3001150\u306e\u30d3\u30b8\u30cd\u30b9\u306b\u4e0d\u53ef\u6b20\u306a\u30a2\u30d7\u30ea\u30b1\u30fc\u30b7\u30e7\u30f3\u3068\u306e\u30b7\u30fc\u30e0\u30ec\u30b9\u306a\u7d71\u5408\u3001\u7ba1\u7406\u8005\u3001\u30a8\u30f3\u30c9\u30e6\u30fc\u30b6\u30fc\u3001\u30a2\u30f3\u30b1\u30fc\u30c8\u56de\u7b54\u8005\u306b\u3068\u3063\u3066\u4f7f\u3044\u3084\u3059\u3044\u64cd\u4f5c\u6027\u3001\u4f01\u696d\u304c\u30b9\u30d4\u30fc\u30c9\u30a2\u30c3\u30d7\u3068ROI\u306e\u6700\u5927\u5316\u306b\u5fc5\u8981\u3068\u3059\u308b\u6bd4\u985e\u306e\u306a\u3044\u30a4\u30f3\u30b5\u30a4\u30c8\u3078\u306e\u30b9\u30d4\u30fc\u30c9\u3092\u63d0\u4f9b\u3057\u307e\u3059\u3002<\/p>\n<p>\u6b63\u3057\u3044\u60c5\u5831\u3092\u5f97\u308b\u3053\u3068\u3067\u3001\u9867\u5ba2\u4f53\u9a13\u3092\u5411\u4e0a\u3055\u305b\u3001\u6e80\u8db3\u5ea6\u3068\u5b9a\u7740\u7387\u3092\u9ad8\u3081\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002 \u307e\u305f\u3001\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8\u3092\u9ad8\u3081\u3001\u793e\u54e1\u306e\u5e78\u798f\u5ea6\u3092\u5411\u4e0a\u3055\u305b\u308b\u3053\u3068\u3067\u3001\u9ad8\u3044\u30d1\u30d5\u30a9\u30fc\u30de\u30f3\u30b9\u3092\u767a\u63ee\u3059\u308b\u4eba\u6750\u3092\u80b2\u6210\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002 \u6700\u5f8c\u306b\u3001\u30de\u30fc\u30b1\u30c6\u30a3\u30f3\u30b0\u30d1\u30d5\u30a9\u30fc\u30de\u30f3\u30b9\u306e\u5411\u4e0a\u3068\u8fc5\u901f\u306a\u5e02\u5834\u8abf\u67fb\u306b\u3088\u308a\u3001\u30d3\u30b8\u30cd\u30b9\u306e\u6210\u9577\u3092\u52a0\u901f\u3055\u305b\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002<\/p>\n<p>\u7279\u5fb4<\/p>\n<ul>\n<li>\u30bb\u30f3\u30c1\u30e1\u30f3\u30c8\u30a2\u30bb\u30b9\u30e1\u30f3\u30c8<\/li>\n<li>\u6295\u7968\u30fb\u30a2\u30f3\u30b1\u30fc\u30c8\u7ba1\u7406<\/li>\n<li>\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u7ba1\u7406<\/li>\n<li>NPS\u8abf\u67fb \u7814\u7a76\u30c7\u30b6\u30a4\u30f3<\/li>\n<li>\u30ec\u30dd\u30fc\u30c6\u30a3\u30f3\u30b0\/\u30a2\u30ca\u30ea\u30c6\u30a3\u30af\u30b9<\/li>\n<\/ul>\n<p><strong>\u4fa1\u683c<\/strong>\u30e6\u30fc\u30b6\u30fc\u5358\u4f4d\u306e\u4fa1\u683c\u8a2d\u5b9a\u3001\u7121\u6599\u30c8\u30e9\u30a4\u30a2\u30eb\u3042\u308a\u3001\u6708\u984d$25.00\u304b\u3089<\/p>\n<h3>10.\u30d5\u30ec\u30c3\u30b7\u30e5\u30c7\u30b9\u30af<\/h3>\n<p>\u30aa\u30e0\u30cb\u30c1\u30e3\u30cd\u30eb\u5bfe\u5fdc\u306e\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9\u30c4\u30fc\u30eb\u3068\u3057\u3066\u3001Freshdesk\u304c\u3042\u308a\u307e\u3059\u3002 \u30a8\u30f3\u30c9\u30c4\u30fc\u30a8\u30f3\u30c9\u306e\u30d5\u30a3\u30fc\u30eb\u30c9\u30b5\u30fc\u30d3\u30b9\u696d\u52d9\u3092\u7ba1\u7406\u3057\u3001\u304a\u5ba2\u69d8\u306e\u554f\u984c\u3092\u8fc5\u901f\u304b\u3064\u52b9\u679c\u7684\u306b\u89e3\u6c7a\u3057\u3001\u767a\u5238\u3092\u7c21\u7d20\u5316\u3059\u308b\u305f\u3081\u306b\u5fc5\u8981\u306a\u30c4\u30fc\u30eb\u3084\u6a5f\u80fd\u3092\u63d0\u4f9b\u3057\u307e\u3059\u3002 \u305d\u306e\u5185\u8535\u3055\u308c\u305f\u81ea\u52d5\u5316\u6a5f\u80fd\u3092\u5229\u7528\u3057\u3066\u3001\u30d8\u30eb\u30d7\u30c7\u30b9\u30af\u306e\u7e70\u308a\u8fd4\u3057\u4f5c\u696d\u3092\u81ea\u52d5\u5316\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002<\/p>\n<p>Freshdesk\u306f\u3001\u3055\u307e\u3056\u307e\u306a\u30c1\u30e3\u30cd\u30eb\u304b\u3089\u306e\u9867\u5ba2\u652f\u63f4\u306b\u95a2\u9023\u3059\u308b\u3059\u3079\u3066\u306e\u4f1a\u8a71\u3092\u7ba1\u7406\u3059\u308b\u305f\u3081\u306e\u5358\u4e00\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u3092\u63d0\u4f9b\u3057\u307e\u3059\u3002 \u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u306e\u30ef\u30fc\u30af\u30d5\u30ed\u30fc\u3001\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u306e\u5f79\u5272\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30dd\u30fc\u30bf\u30eb\u306a\u3069\u306e\u6a5f\u80fd\u3092\u30d1\u30fc\u30bd\u30ca\u30e9\u30a4\u30ba\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002 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Growth\uff081\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u3042\u305f\u308a\u6708\u984d15\u30c9\u30eb\uff09\u3001Pro\uff081\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u3042\u305f\u308a\u6708\u984d49\u30c9\u30eb\uff09\u3001Enterprise\uff081\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u3042\u305f\u308a\u6708\u984d79\u30c9\u30eb\uff09\u306f\u6700\u5f8c\u306e3\u3064\u306e\u30aa\u30d7\u30b7\u30e7\u30f3\u3067\u3059\u3002 \u3053\u308c\u3089\u306e\u8cbb\u7528\u306f\u3001\u3059\u3079\u3066\u5e74\u9593\u8ab2\u91d1\u306e\u3082\u306e\u3067\u3059\u3002 21\u65e5\u9593\u3001\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u306f\u7121\u6599\u3067\u4f7f\u7528\u3067\u304d\u307e\u3059\u3002<\/p>\n<h3>11.\u30a2\u30eb\u30b1\u30de\u30fc<\/h3>\n<p>\u5e02\u5834\u8abf\u67fb\u3084\u5f93\u696d\u54e1\u3001\u9867\u5ba2\u304b\u3089\u306e\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u30d7\u30ed\u30b0\u30e9\u30e0\u3067\u306f\u3001\u8cea\u554f\u3092\u3057\u3066\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u3092\u5f97\u308b\u3053\u3068\u304c\u6700\u521d\u306e\u30b9\u30c6\u30c3\u30d7\u3068\u306a\u308a\u307e\u3059\u3002 \u30a2\u30eb\u30b1\u30de\u30fc\uff08\u65e7\u30b5\u30fc\u30d9\u30a4\u30ae\u30ba\u30e2\uff09\u306f\u3001\u56de\u7b54\u3054\u3068\u306e\u8cbb\u7528\u304c\u767a\u751f\u3057\u306a\u3044\u305f\u3081\u3001\u672c\u683c\u7684\u306a\u7814\u7a76\u8005\u3001\u5927\u4eba\u6570\u3067\u8abf\u67fb\u3092\u884c\u3046\u4f01\u696d\u3001\u983b\u7e41\u306b\u8abf\u67fb\u3092\u884c\u3046\u30c1\u30fc\u30e0\u3001\u7d99\u7d9a\u7684\u306a\u9867\u5ba2\u6e80\u8db3\u5ea6\u8abf\u67fb\u306b\u306f\u5f53\u7136\u306e\u9078\u629e\u3068\u8a00\u3048\u307e\u3059\u3002<\/p>\n<p>\u30a2\u30eb\u30b7\u30a7\u30de\u30fc\u306f\u3001\u4e2d\u5c0f\u4f01\u696d\u3084\u5927\u4f01\u696d\u304c\u9867\u5ba2\u306e\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u3092\u30b3\u30a2\u30a2\u30d7\u30ea\u30b1\u30fc\u30b7\u30e7\u30f3\u306b\u7c21\u5358\u306b\u53d6\u308a\u5165\u308c\u308b\u3053\u3068\u304c\u3067\u304d\u308b\u3088\u3046\u306b\u3057\u3001\u3088\u308a\u9867\u5ba2\u4e2d\u5fc3\u306e\u7d44\u7e54\u3078\u3068\u767a\u5c55\u3055\u305b\u308b\u3053\u3068\u304c\u3067\u304d\u308b\u3088\u3046\u306b\u3057\u307e\u3059\u3002<\/p>\n<p>\u7279\u5fb4<\/p>\n<ul>\n<li>\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u306e\u7ba1\u7406<\/li>\n<li>\u30c7\u30fc\u30bf\u53ce\u96c6\u306e\u3055\u307e\u3056\u307e\u306a\u30c1\u30e3\u30f3\u30cd\u30eb<\/li>\n<li>\u30cd\u30ac\u30c6\u30a3\u30d6\u306a\u53cd\u5fdc\u3078\u306e\u5bfe\u5fdc<\/li>\n<li>\u30bb\u30f3\u30c1\u30e1\u30f3\u30c8\u8a55\u4fa1<\/li>\n<li>\u30a2\u30f3\u30b1\u30fc\u30c8\u30fb\u4e16\u8ad6\u8abf\u67fb\u306e\u7ba1\u7406<\/li>\n<\/ul>\n<p><strong>\u4fa1\u683c\u306f\uff1f<\/strong>\u5f53\u521d\u306f\u6708\u984d49\u30c9\u30eb\u3002 \u7121\u6599\u7248\u3060\u3051\u3067\u306a\u304f\u3001\u7121\u6599\u30c8\u30e9\u30a4\u30a2\u30eb\u3082\u3042\u308a\u307e\u3059\u3002<\/p>\n<h3>12.\u53d6\u5f97\u3059\u308b<\/h3>\n<p>\u4f01\u696d\u306f\u3001\u30a2\u30af\u30ef\u30a4\u30a2\u306e\u30ab\u30b9\u30bf\u30de\u30fc\u30fb\u30b5\u30fc\u30d3\u30b9\u30fb\u30d8\u30eb\u30d7\u30c7\u30b9\u30af\u3092\u4e00\u5143\u5316\u3057\u3066\u5229\u7528\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002 \u97f3\u58f0\u901a\u8a71\u3001\u30c6\u30ad\u30b9\u30c8\u30e1\u30c3\u30bb\u30fc\u30b8\u3001\u30bd\u30fc\u30b7\u30e3\u30eb\u30e1\u30c7\u30a3\u30a2\u3001\u30e9\u30a4\u30d6\u30c1\u30e3\u30c3\u30c8\u3001\u30d3\u30c7\u30aa\u30c1\u30e3\u30c3\u30c8\u3001\u30e1\u30fc\u30eb\u306a\u3069\u3001\u3042\u3089\u3086\u308b\u30b3\u30df\u30e5\u30cb\u30b1\u30fc\u30b7\u30e7\u30f3\u30c1\u30e3\u30cd\u30eb\u30921\u3064\u306e\u30bf\u30a4\u30e0\u30e9\u30a4\u30f3\u306b\u7d71\u5408\u3057\u307e\u3059\u3002<\/p>\n<p>\u3053\u308c\u306b\u3088\u308a\u3001\u304a\u5ba2\u69d8\u304b\u3089\u306e\u8cea\u554f\u3084\u30af\u30ec\u30fc\u30e0\u306b\u5bfe\u3059\u308b\u30ec\u30b9\u30dd\u30f3\u30b9\u304c\u5411\u4e0a\u3057\u3001\u9867\u5ba2\u6e80\u8db3\u5ea6\u306e\u5411\u4e0a\u304c\u671f\u5f85\u3067\u304d\u307e\u3059\u3002 \u3055\u3089\u306b\u3001\u9867\u5ba2\u4f53\u9a13\u3092\u5411\u4e0a\u3055\u305b\u308b\u9078\u629e\u3092\u30b5\u30dd\u30fc\u30c8\u3059\u308b\u30c7\u30fc\u30bf\u5206\u6790\u3082\u63d0\u4f9b\u3057\u3066\u3044\u307e\u3059\u3002<\/p>\n<p>\u7279\u5fb4<\/p>\n<ul>\n<li>\u5185\u8535\u306e\u30ab\u30b9\u30bf\u30de\u30a4\u30ba\u6a5f\u80fd\u3067\u3001\u8272\u3084\u30e1\u30c3\u30bb\u30fc\u30b8\u306a\u3069\u3001\u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8\u306e\u898b\u3048\u65b9\u3092\u5909\u66f4\u53ef\u80fd<\/li>\n<li>\u30c8\u30ea\u30ac\u30fc\u3092\u4f7f\u7528\u3059\u308b\u3053\u3068\u3067\u3001\u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8\u306f\u30e6\u30fc\u30b6\u30fc\u306e\u30a2\u30af\u30c6\u30a3\u30d3\u30c6\u30a3\u306b\u5fdc\u3058\u3066\u7279\u5b9a\u306e\u30e1\u30c3\u30bb\u30fc\u30b8\u3092\u9001\u4fe1\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059<\/li>\n<li>\u30d1\u30fc\u30bd\u30ca\u30e9\u30a4\u30ba\u3055\u308c\u305f\u30b7\u30e7\u30fc\u30c8\u30ab\u30c3\u30c8\u3092\u4f7f\u3063\u3066\u3001\u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8\u306f\u30e6\u30fc\u30b6\u30fc\u306b\u30ca\u30ec\u30c3\u30b8\u30d9\u30fc\u30b9\u306eURL\u3092\u9001\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002<\/li>\n<li>\u30e6\u30fc\u30b6\u30fc\u4f53\u9a13\u3092\u9ad8\u3081\u308b\u305f\u3081\u306b\u3001\u95b2\u89a7\u4e2d\u306e\u30e6\u30fc\u30b6\u30fc\u3092\u652f\u63f4\u3059\u308b<\/li>\n<li>\u30e6\u30fc\u30b6\u30fc\u306e\u64cd\u4f5c\u306b\u5fdc\u3058\u3066\u3001\u81ea\u52d5\u7684\u306b\u30e1\u30fc\u30eb\u3092\u9001\u4fe1\u3059\u308b<\/li>\n<\/ul>\n<p><strong>\u4fa1\u683c\u306f\uff1f<\/strong>\u3054\u8981\u671b\u306b\u5fdc\u3058\u3066\u3001\u4fa1\u683c\u3092\u63d0\u793a\u3057\u307e\u3059\u3002<\/p>\n<h3>13.\u30bb\u30fc\u30eb\u30b9\u30d5\u30a9\u30fc\u30b9<\/h3>\n<p>Salesforce \u306e\u5b8c\u5168\u306b\u7d71\u5408\u3055\u308c\u305f CRM \u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u306b\u3088\u308a\u3001\u30d3\u30b8\u30cd\u30b9\u90e8\u9580\u5168\u4f53\u3067\u512a\u308c\u305f\u9867\u5ba2\u4f53\u9a13\u3092\u63d0\u4f9b\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002 \u8ca9\u58f2\u3001\u30b3\u30de\u30fc\u30b9\u3001\u30de\u30fc\u30b1\u30c6\u30a3\u30f3\u30b0\u3001\u30b5\u30fc\u30d3\u30b9\u3001IT\u306e\u5404\u90e8\u9580\u3092\u3072\u3068\u3064\u306b\u307e\u3068\u3081\u3001\u304a\u5ba2\u69d8\u306b\u3088\u308a\u304d\u3081\u7d30\u304b\u306a\u30b5\u30fc\u30d3\u30b9\u3092\u63d0\u4f9b\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002<\/p>\n<p>Salesforce\u306f\u3001\u3088\u308a\u9ad8\u3044\u6295\u8cc7\u5bfe\u52b9\u679c\u3092\u5b9f\u73fe\u3059\u308b\u305f\u3081\u306b\u3001\u30b7\u30f3\u30d7\u30eb\u306a\u64cd\u4f5c\u3067\u5229\u7528\u3067\u304d\u308b\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u3092\u63d0\u4f9b\u3057\u3066\u3044\u307e\u3059\u3002 \u307e\u305f\u3001\u975e\u5e38\u306b\u6c4e\u7528\u7684\u3067\u62e1\u5f35\u6027\u306e\u9ad8\u3044\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u3067\u3059\u3002<\/p>\n<p>Salesforce\u3092\u4f7f\u7528\u3059\u308c\u3070\u3001\u4f01\u696d\u304c\u5e02\u5834\u3067\u7af6\u4e89\u3057\u6210\u529f\u3059\u308b\u305f\u3081\u306b\u5fc5\u8981\u306a\u9867\u5ba2\u4f53\u9a13\u3092\u78ba\u5b9f\u306b\u5f97\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002 \u30af\u30e9\u30a4\u30a2\u30f3\u30c8360\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u306f\u3001\u4f01\u696d\u306e\u3042\u3089\u3086\u308b\u9818\u57df\u3068\u30a8\u30f3\u30c9\u30dd\u30a4\u30f3\u30c8\u306b\u5f71\u97ff\u3092\u4e0e\u3048\u308b\u3001\u72ec\u7279\u306a\u9867\u5ba2\u4f53\u9a13\u3092\u63d0\u4f9b\u3059\u308b\u306e\u306b\u975e\u5e38\u306b\u52b9\u679c\u7684\u3067\u3059\u3002<\/p>\n<p>\u7279\u5fb4<\/p>\n<ul>\n<li>\u30b7\u30fc\u30a2\u30fc\u30eb\u30a8\u30e0<\/li>\n<li>\u5b8c\u5168\u306a\u7d71\u5408<\/li>\n<li>\u30d5\u30ec\u30ad\u30b7\u30d6\u30eb\u3067\u30b9\u30b1\u30fc\u30e9\u30d6\u30eb<\/li>\n<li>\u5b9f\u88c5\u30fb\u8a2d\u8a08\u306e\u7c21\u7d20\u5316<\/li>\n<li>\u9ad8\u3044\u5206\u6790\u80fd\u529b<\/li>\n<\/ul>\n<p><strong>\u4fa1\u683c<\/strong>\u304a\u898b\u7a4d\u3082\u308a\u306f\u3053\u3061\u3089<\/p>\n<h2>\u7d50\u8ad6<\/h2>\n<p>\u9867\u5ba2\u304b\u3089\u306e\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u3084\u60c5\u5831\u3092\u6c42\u3081\u308b\u306e\u3067\u3042\u308c\u3070\u3001\u9069\u5207\u306a\u30ab\u30b9\u30bf\u30de\u30fc\u30fb\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u30fb\u30de\u30cd\u30b8\u30e1\u30f3\u30c8\u30fb\u30bd\u30d5\u30c8\u30a6\u30a7\u30a2\u3092\u9078\u629e\u3059\u308b\u3053\u3068\u304c\u4e0d\u53ef\u6b20\u3067\u3059\u3002 1\u3064\u306e\u30c4\u30fc\u30eb\u3060\u3051\u3067\u306f\u9867\u5ba2\u4f53\u9a13\u306e\u3059\u3079\u3066\u3092\u77e5\u308b\u3053\u3068\u306f\u3067\u304d\u306a\u3044\u304b\u3082\u3057\u308c\u307e\u305b\u3093\u304c\u3001\u3044\u304f\u3064\u304b\u306e\u30c4\u30fc\u30eb\u3092\u3046\u307e\u304f\u7d44\u307f\u5408\u308f\u305b\u308b\u3053\u3068\u3067\u305d\u306e\u5f79\u5272\u3092\u679c\u305f\u3059\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002<\/p>\n<p>\u4f8b\u3048\u3070\u3001\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u8abf\u67fb\u3084\u9867\u5ba2\u306e\u884c\u52d5\u3092\u30ea\u30a2\u30eb\u30bf\u30a4\u30e0\u306b\u628a\u63e1\u3059\u308b\u305f\u3081\u306b\u3001<a href=\"https:\/\/www.questionpro.com\/cx\/\" target=\"_blank\" rel=\"noopener\">QuestionPro CX\u3092<\/a>\u9078\u629e\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002 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