{"id":730586,"date":"2020-04-08T06:52:28","date_gmt":"2020-04-08T06:52:28","guid":{"rendered":"https:\/\/www.questionpro.com\/blog\/7-%e7%94%bb%e6%9c%9f%e7%9a%84%e3%81%aa%e9%a1%a7%e5%ae%a2%e6%ba%80%e8%b6%b3%e5%ba%a6%e8%aa%bf%e6%9f%bb%e4%ba%8b%e4%be%8b\/"},"modified":"2022-12-20T08:45:24","modified_gmt":"2022-12-20T08:45:24","slug":"7-%e7%94%bb%e6%9c%9f%e7%9a%84%e3%81%aa%e9%a1%a7%e5%ae%a2%e6%ba%80%e8%b6%b3%e5%ba%a6%e8%aa%bf%e6%9f%bb%e4%ba%8b%e4%be%8b","status":"publish","type":"post","link":"https:\/\/qa-release.questionpro.com\/blog\/ja\/7-%e7%94%bb%e6%9c%9f%e7%9a%84%e3%81%aa%e9%a1%a7%e5%ae%a2%e6%ba%80%e8%b6%b3%e5%ba%a6%e8%aa%bf%e6%9f%bb%e4%ba%8b%e4%be%8b\/","title":{"rendered":"7 \u753b\u671f\u7684\u306a\u9867\u5ba2\u6e80\u8db3\u5ea6\u8abf\u67fb\u4e8b\u4f8b"},"content":{"rendered":"<span class=\"rt-reading-time\" style=\"display: block;\"><span class=\"rt-label rt-prefix\">Reading Time: <\/span> <span class=\"rt-time\">3<\/span> <span class=\"rt-label rt-postfix\">minutes read<\/span><\/span><p><span data-preserver-spaces=\"true\">\u7d4c\u55b6\u8005\u3067\u3042\u308c\u3070\u3001\u9867\u5ba2\u4e2d\u5fc3\u4e3b\u7fa9\u3068\u3044\u3046\u8a00\u8449\u3092\u805e\u3044\u305f\u3053\u3068\u304c\u3042\u308b\u306e\u3067\u306f\u306a\u3044\u3067\u3057\u3087\u3046\u304b\u3002 \u3057\u304b\u3057\u3001\u4eca\u65e5\u306e\u4e16\u754c\u3067\u306f\u3001\u7d44\u7e54\u306e\u6210\u529f\u306f\u3082\u306f\u3084\u9867\u5ba2\u4e2d\u5fc3\u4e3b\u7fa9\u3060\u3051\u306b\u4f9d\u5b58\u3057\u306a\u3044\u307b\u3069\u3001\u91cd\u8981\u306a\u3082\u306e\u3068\u306a\u3063\u3066\u3044\u307e\u3059\u3002 \u4f01\u696d\u306f\u9867\u5ba2\u306b\u57f7\u7740\u3057\u3001\u3044\u304b\u306b\u3057\u3066\u9867\u5ba2\u4f53\u9a13\u3092\u5411\u4e0a\u3055\u305b\u308b\u304b\u3092\u5e38\u306b\u8003\u3048\u306a\u3051\u308c\u3070\u306a\u3089\u306a\u3044\u3002 \u3053\u306e\u904b\u52d5\u306e\u6839\u5e95\u306b\u306f\u3001\u9867\u5ba2\u6e80\u8db3\u304c\u3042\u308b\u3002  <\/span><\/p>\n<h2><strong><span data-preserver-spaces=\"true\">\u9867\u5ba2\u6e80\u8db3\u3068\u306f\u4f55\u304b\uff1f<\/span><\/strong><\/h2>\n<p>\u9867\u5ba2\u6e80\u8db3<span data-preserver-spaces=\"true\"> \u5ea6\u3068\u306f\u3001\u88fd\u54c1\u3084\u30b5\u30fc\u30d3\u30b9\u304b\u3089\u5f97\u3089\u308c\u308b\u304a\u5ba2\u69d8\u306e\u671f\u5f85\u306b\u3069\u308c\u3060\u3051\u5fdc\u3048\u3089\u308c\u305f\u304b\u3092\u793a\u3059\u5ea6\u5408\u3044<\/span>\u3067\u3059\u3002<\/p>\n<p><span data-preserver-spaces=\"true\">\u89e6\u308c\u3066\u898b\u308b\u3053\u3068\u306f\u3067\u304d\u306a\u3044\u304c\u3001\u30c7\u30fc\u30bf\u3092\u96c6\u3081\u308b\u3053\u3068\u3067\u6e2c\u5b9a\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u308b\u3002 \u4f01\u696d\u306f\u9867\u5ba2\u306b\u4e00\u9023\u306e\u8cea\u554f\u3092\u3057\u3001\u305d\u306e\u56de\u7b54\u306b\u57fa\u3065\u3044\u3066\u3001\u9867\u5ba2\u304c\u6e80\u8db3\u3057\u3066\u3044\u308b\u304b\u3069\u3046\u304b\u3092\u5224\u65ad\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u308b\u3002<\/span><\/p>\n<p><span data-preserver-spaces=\"true\">\u30aa\u30f3\u30e9\u30a4\u30f3\u8abf\u67fb\u306f\u3001\u9867\u5ba2\u6e80\u8db3\u5ea6\u30c7\u30fc\u30bf\u3092\u53ce\u96c6\u3059\u308b\u305f\u3081\u306e\u6700\u3082\u4e00\u822c\u7684\u306a\u65b9\u6cd5\u306e\u4e00\u3064\u3067\u3059\u3002 \u8cea\u554f\u306e\u7a2e\u985e\u306b\u306f\u57fa\u672c\u7684\u306a\u3082\u306e\u3068\u9ad8\u5ea6\u306a\u3082\u306e\u304c\u3042\u308a\u307e\u3059\u304c\u3001\u305d\u308c\u306b\u3088\u3063\u3066\u53ce\u96c6\u3055\u308c\u308b\u30c7\u30fc\u30bf\u306f\u4e3b\u306b2\u3064\u306b\u5206\u985e\u3055\u308c\u307e\u3059\u3002<\/span><\/p>\n<ul>\n<li><span data-preserver-spaces=\"true\">\u5b9a\u91cf\u7684\u306a\u30c7\u30fc\u30bf\u3002\u5b9a\u91cf\u5316\u3055\u308c\u305f\u30c7\u30fc\u30bf\u3067\u3001\u7d71\u8a08\u7684\u306a\u30ec\u30dd\u30fc\u30c8\u4f5c\u6210\u306b\u5229\u7528\u3067\u304d\u308b\u3002<\/span><\/li>\n<li><span data-preserver-spaces=\"true\">\u8cea\u7684\u306a\u30c7\u30fc\u30bf\u3002\u611f\u60c5\u3084\u8868\u60c5\u306a\u3069\u3001\u4e00\u822c\u7684\u306b\u6570\u5024\u5316\u3067\u304d\u306a\u3044\u62bd\u8c61\u7684\u306a\u6982\u5ff5\u306b\u95a2\u308f\u308b\u30c7\u30fc\u30bf\u3002 \u3057\u304b\u3057\u3001\u6700\u65b0\u306e\u81ea\u7136\u8a00\u8a9e\u51e6\u7406\u3084\u4eba\u5de5\u77e5\u80fd\u306e\u767a\u9054\u306b\u3088\u308a\u3001\u30c6\u30ad\u30b9\u30c8\u30c7\u30fc\u30bf\u304b\u3089\u610f\u5473\u306e\u3042\u308b\u77e5\u898b\u3092\u5f15\u304d\u51fa\u3059\u3053\u3068\u304c\u3067\u304d\u308b\u3088\u3046\u306b\u306a\u308a\u307e\u3057\u305f\u3002<\/span><\/li>\n<\/ul>\n<p><span data-preserver-spaces=\"true\">\u9867\u5ba2\u6e80\u8db3\u5ea6\u306e\u5168\u4f53\u50cf\u3092\u628a\u63e1\u3059\u308b\u305f\u3081\u306b\u306f\u3001\u91cf\u7684\u30c7\u30fc\u30bf\u3068\u8cea\u7684\u30c7\u30fc\u30bf\u306e\u4e21\u65b9\u304c\u91cd\u8981\u3067\u3042\u308b\u3002<\/span><\/p>\n<h2><strong><span data-preserver-spaces=\"true\">\u306a\u305c\u3001\u9867\u5ba2\u6e80\u8db3\u304c\u91cd\u8981\u306a\u306e\u304b\uff1f<\/span><\/strong><\/h2>\n<p><span data-preserver-spaces=\"true\">\u6570\u591a\u304f\u306e\u9078\u629e\u80a2\u306e\u4e2d\u304b\u3089\u9078\u3070\u306a\u3051\u308c\u3070\u306a\u3089\u306a\u3044\u72b6\u6cc1\u306b\u3042\u308b\u3068\u304d\u3001\u81ea\u5206\u306b\u3068\u3063\u3066\u306e\u30cb\u30c3\u30c1\u3092\u4f5c\u308b\u5fc5\u8981\u304c\u3042\u308b\u306e\u3067\u3059\u3002  <\/span><\/p>\n<p><span data-preserver-spaces=\"true\">\u4ed6\u306e\u985e\u4f3c\u5546\u54c1\u3068\u7af6\u4e89\u3057\u306a\u3051\u308c\u3070\u306a\u3089\u306a\u3044\u3068\u304d\u3001\u9867\u5ba2\u6e80\u8db3\u5ea6\u306f\u5dee\u5225\u5316\u8981\u56e0\u306b\u306a\u308a\u5f97\u307e\u3059\u3002 \u3082\u3057\u8ab0\u304b\u304c\u3042\u306a\u305f\u306e\u88fd\u54c1\u3084\u30b5\u30fc\u30d3\u30b9\u3092\u4f7f\u3044\u3001\u30dd\u30b8\u30c6\u30a3\u30d6\u306a\u4f53\u9a13\u3092\u3057\u305f\u306a\u3089\u3001\u305d\u306e\u4eba\u306f\u7af6\u5408\u4ed6\u793e\u3067\u306f\u306a\u304f\u3001\u3042\u306a\u305f\u306e\u88fd\u54c1\u3084\u30b5\u30fc\u30d3\u30b9\u3092\u9078\u3076\u3067\u3057\u3087\u3046\u3002<\/span><\/p>\n<p><span data-preserver-spaces=\"true\">\u9867\u5ba2\u306f\u3001\u3042\u306a\u305f\u306e\u30d3\u30b8\u30cd\u30b9\u3092\u5b58\u7d9a\u3055\u305b\u308b\u3082\u306e\u3067\u3059\u3002 \u305d\u308c\u3086\u3048\u3001\u5f7c\u3089\u304c\u5e78\u305b\u3067\u3042\u308b\u3053\u3068\u304c\u4e0d\u53ef\u6b20\u306a\u306e\u3067\u3059\u3002 \u307e\u305f\u3001\u5f7c\u3089\u304c\u6e80\u8db3\u3057\u7d9a\u3051\u308b\u3053\u3068\u3082\u540c\u69d8\u306b\u91cd\u8981\u3067\u3059\u3002 \u5b9a\u671f\u7684\u306b\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u3092\u6c42\u3081\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u3092\u3088\u308a\u6df1\u304f\u77e5\u308b\u3053\u3068\u304c\u5fc5\u8981\u3067\u3059\u3002<\/span><\/p>\n<p><span data-preserver-spaces=\"true\">\u9867\u5ba2\u6e80\u8db3\u5ea6\u8abf\u67fb\u3067\u306f\u3001\u81ea\u793e\u306e\u88fd\u54c1\u3084\u30b5\u30fc\u30d3\u30b9\u306e\u3069\u3053\u304c\u6c17\u306b\u5165\u3063\u3066\u3044\u308b\u306e\u304b\u3001\u3055\u3089\u306b\u8a00\u3048\u3070\u3001\u3069\u3053\u3092\u6539\u5584\u3057\u305f\u3044\u306e\u304b\u3092\u77e5\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002 \u3057\u304b\u3057\u3001\u8cea\u554f\u5185\u5bb9\u304c\u6b63\u3057\u304f\u8868\u73fe\u3055\u308c\u3066\u3053\u305d\u3001\u30a2\u30f3\u30b1\u30fc\u30c8\u304b\u3089\u6b63\u3057\u3044\u30a4\u30f3\u30b5\u30a4\u30c8\u3092\u5c0e\u304d\u51fa\u3059\u3053\u3068\u304c\u3067\u304d\u308b\u306e\u3067\u3059\u3002<\/span><\/p>\n<p><span data-preserver-spaces=\"true\">\u4ee5\u4e0b\u3001\u30a4\u30f3\u30b9\u30d4\u30ec\u30fc\u30b7\u30e7\u30f3\u3092\u5f97\u308b\u306e\u306b\u6700\u9069\u306a\u9867\u5ba2\u6e80\u8db3\u5ea6\u8abf\u67fb\u306e\u4e8b\u4f8b\u3092\u3054\u7d39\u4ecb\u3057\u307e\u3059\u3002<\/span><\/p>\n<p style=\"text-align: center;\"><a class=\"square-cta secondary-lined-cta\" href=\"https:\/\/www.questionpro.com\/survey-templates\/customer-satisfaction-surveys\/?lan=en&amp;sourceRef=blog?lan=en&amp;sourceRef=blog\" target=\"_blank\" rel=\"noopener noreferrer\"><strong>\u9867\u5ba2\u6e80\u8db3\u5ea6\u8abf\u67fb\u306e\u7121\u6599\u30c6\u30f3\u30d7\u30ec\u30fc\u30c8<\/strong><\/a><\/p>\n<h2><span 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\u540c\u793e\u306e\u9867\u5ba2\u6e80\u8db3\u5ea6\u8abf\u67fb\u306f\u3001\u5e97\u8217\u3092\u8a2a\u308c\u305f\u4eba\u306e\u4f53\u9a13\u3092\u3088\u308a\u8a73\u3057\u304f\u77e5\u308b\u3053\u3068\u3092\u76ee\u7684\u3068\u3057\u3066\u3044\u307e\u3059\u3002 \u3057\u304b\u3057\u3001\u5e97\u8217\u306b\u306f\u3001\u8a2a\u554f\u8005\u304c\u5546\u54c1\u3092\u8cfc\u5165\u3059\u308b\u304b\u3069\u3046\u304b\u3092\u5de6\u53f3\u3059\u308b\u69d8\u3005\u306a\u3082\u306e\u304c\u3042\u308a\u5f97\u307e\u3059\u3002<\/span><\/p>\n<p><span data-preserver-spaces=\"true\">\u304a\u5e97\u3067\u8cb7\u3044\u7269\u3092\u3059\u308b\u30ca\u30a4\u30ad\u306e\u304a\u5ba2\u69d8\u306e\u6e80\u8db3\u5ea6\u306b\u5f71\u97ff\u3092\u4e0e\u3048\u308b\u8981\u56e0\u306b\u306f\u3001\u6b21\u306e\u3088\u3046\u306a\u3082\u306e\u304c\u3042\u308a\u307e\u3059\u3002<\/span><\/p>\n<ul>\n<li><span data-preserver-spaces=\"true\">\u30d7\u30ed\u30c0\u30af\u30c8\u30fb\u30d7\u30ec\u30fc\u30b9\u30e1\u30f3\u30c8<\/span><\/li>\n<li><span data-preserver-spaces=\"true\">\u5546\u54c1\u306e\u624b\u914d<\/span><\/li>\n<li><span data-preserver-spaces=\"true\">\u88fd\u54c1\u7bc4\u56f2<\/span><\/li>\n<li><span data-preserver-spaces=\"true\">\u30b9\u30bf\u30c3\u30d5\u306e\u884c\u52d5<\/span><\/li>\n<li><span data-preserver-spaces=\"true\">\u30b9\u30bf\u30c3\u30d5\u30b5\u30fc\u30d3\u30b9<\/span><\/li>\n<li><span data-preserver-spaces=\"true\">\u30b9\u30bf\u30c3\u30d5\u6328\u62f6<\/span><\/li>\n<li><span data-preserver-spaces=\"true\">\u5e97\u8217\u6240\u5728\u5730<\/span><\/li>\n<li><span data-preserver-spaces=\"true\">\u5e97\u8217\u8a2d\u5099<\/span><\/li>\n<li><span data-preserver-spaces=\"true\">\u5e97\u8217\u306e\u96f0\u56f2\u6c17<\/span><\/li>\n<\/ul>\n<p><span 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src=\"https:\/\/usqa.questionpro.com\/blog\/wp-content\/uploads\/2020\/04\/Nike.jpg\" alt=\"\u30aa\u30f3\u30e9\u30a4\u30f3\u9867\u5ba2\u6e80\u8db3\u5ea6\u8abf\u67fb\u306e\u4f8b\" width=\"791\" height=\"517\"> <img decoding=\"async\" class=\"alignnone wp-image-95818 size-full\" src=\"https:\/\/usqa.questionpro.com\/blog\/wp-content\/uploads\/2020\/04\/nike-2.jpg\" alt=\"\u9867\u5ba2\u6e80\u8db3\u5ea6\u8abf\u67fb\u30b5\u30f3\u30d7\u30eb\" width=\"796\" height=\"430\"><\/p>\n<p><strong>\u4e3b\u306a\u7279\u5fb4<\/strong><\/p>\n<ul>\n<li><span data-preserver-spaces=\"true\"><strong>\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u306e\u5206\u5225<\/strong>\u306b\u5f79\u7acb\u3064\u3002\u5f71\u97ff\u56e0\u5b50\u3054\u3068\u306b\u8cea\u554f\u304c\u5206\u304b\u308c\u3066\u3044\u308b\u305f\u3081\u3001\u3069\u306e\u56e0\u5b50\u306b\u5bfe\u3059\u308b\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u306a\u306e\u304b\u304c\u308f\u304b\u308a\u3084\u3059\u3044\u3002 \u30ec\u30dd\u30fc\u30c8\u306e\u4f5c\u6210\u304c\u7c21\u5358\u3067\u308f\u304b\u308a\u3084\u3059\u304f\u306a\u308a\u307e\u3059\u3002 \u91cd\u8981\u306a\u30c7\u30fc\u30bf\u3092\u7c21\u5358\u306b\u898b\u3064\u3051\u308b\u3053\u3068\u304c\u3067\u304d\u308b\u305f\u3081\u3001\u30ec\u30dd\u30fc\u30c8\u306e\u7406\u89e3\u306b\u304b\u304b\u308b\u6642\u9593\u3092\u77ed\u7e2e\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002<\/span><\/li>\n<li><span data-preserver-spaces=\"true\"><strong>\u5177\u4f53\u7684\u306a\u6539\u5584\u70b9\u3092\u5f37\u8abf<\/strong>\u3059\u308b\u3002\u4f8b\u3048\u3070\u3001\u4e0b\u8a18\u306e\u9867\u5ba2\u6e80\u8db3\u5ea6\u8abf\u67fb\u306e\u4f8b\u3067\u3001\u9867\u5ba2\u304c\u975e\u5e38\u306b\u5f37\u3044\u5f71\u97ff\u529b\u306b\u8fd1\u30448\u307e\u305f\u306f9\u3092\u9078\u629e\u3057\u305f\u5834\u5408\u3001\u30ca\u30a4\u30ad\u306f\u30b9\u30bf\u30c3\u30d5\u306b\u540c\u3058\u65b9\u6cd5\u3067\u9867\u5ba2\u306b\u6328\u62f6\u3092\u7d9a\u3051\u308b\u3088\u3046\u6c42\u3081\u305f\u3068\u3057\u307e\u3059\u3002 \u3053\u308c\u306f\u3001\u30b9\u30bf\u30c3\u30d5\u306e\u6328\u62f6\u304c\u58f2\u4e0a\u306b\u5927\u304d\u304f\u8ca2\u732e\u3059\u308b\u3053\u3068\u3092\u610f\u5473\u3057\u3066\u304a\u308a\u3001\u4ed6\u62e0\u70b9\u306e\u5e97\u8217\u3067\u3082\u5fdc\u7528\u304c\u53ef\u80fd\u3067\u3059\u3002<\/span><\/li>\n<li><span data-preserver-spaces=\"true\"><strong>\u3069\u306e\u8981\u7d20\u3092\u3069\u308c\u3060\u3051\u6539\u5584\u3059\u3079\u304d\u304b\u304c\u7c21\u5358\u306b<\/strong>\u308f\u304b\u308b\u3002\u6570\u5024\u5316\u3055\u308c\u3066\u3044\u308b\u305f\u3081\u3001\u3069\u306e\u9805\u76ee\u304c\u3069\u306e\u7a0b\u5ea6\u6539\u5584\u3055\u308c\u308b\u3079\u304d\u304b\u3092\u5bb9\u6613\u306b\u628a\u63e1\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u308b\u3002 \u307e\u305f\u3001\u904e\u53bb\u306e\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u3068\u7d50\u679c\u3092\u6bd4\u8f03\u3059\u308b\u969b\u306b\u3082\u5f79\u7acb\u3061\u307e\u3059\u3002 \u3064\u307e\u308a\u3001\u4f8b\u3048\u30704\u70b9\u304b\u30898\u70b9\u306b\u6539\u5584\u3055\u308c\u305f\u5834\u5408\u3001\u4f01\u696d\u306f\u9867\u5ba2\u4f53\u9a13\u304c\u5411\u4e0a\u3057\u305f\u3068\u78ba\u4fe1\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u308b\u306e\u3067\u3059\u3002<\/span><\/li>\n<li><span data-preserver-spaces=\"true\"><strong>\u30ab\u30b9\u30bf\u30e0\u30eb\u30c3\u30af\uff06\u30d5\u30a3\u30fc\u30eb<\/strong>\u3053\u308c\u3082\u4e0a\u8a18\u306e\u30a2\u30f3\u30b1\u30fc\u30c8\u306e\u7279\u5fb4\u3067\u3001\u81ea\u793e\u306e\u30d6\u30e9\u30f3\u30c9\u30b9\u30bf\u30a4\u30eb\u306b\u5408\u308f\u305b\u305f\u5370\u8c61\u7684\u306a\u3082\u306e\u3067\u3059\u3002 \u30ca\u30a4\u30ad\u306e\u3088\u3046\u306a\u4f01\u696d\u306f\u3001\u9867\u5ba2\u3068\u306e\u30bf\u30c3\u30c1\u30dd\u30a4\u30f3\u30c8\u3067\u3042\u308b\u30a2\u30f3\u30b1\u30fc\u30c8\u3092\u30d6\u30e9\u30f3\u30c9\u5316\u3059\u308b\u5fc5\u8981\u304c\u3042\u308a\u307e\u3059\u3002 \u305d\u3057\u3066\u3001\u5e97\u8217\u3084Web\u30b5\u30a4\u30c8\u3068\u540c\u3058\u3088\u3046\u306b\u3001\u9867\u5ba2\u6e80\u8db3\u5ea6\u8abf\u67fb\u3092\u901a\u3058\u3066\u30d6\u30e9\u30f3\u30c9\u306e\u58f0\u3092\u4f1d\u3048\u3066\u3044\u304f\u5fc5\u8981\u304c\u3042\u308a\u307e\u3059\u3002<\/span><\/li>\n<li><strong>\u30d7\u30ed\u30b0\u30ec\u30b9\u30d0\u30fc<\/strong>\u30d7\u30ed\u30b0\u30ec\u30b9\u30d0\u30fc\u306f\u3001\u30a2\u30f3\u30b1\u30fc\u30c8\u306e\u5b8c\u4e86\u7387\u3092\u8996\u899a\u7684\u306b\u8868\u793a\u3059\u308b\u3082\u306e\u3067\u3059\u3002 \u56de\u7b54\u8005\u304c\u30a2\u30f3\u30b1\u30fc\u30c8\u306b\u7b54\u3048\u308b\u306e\u306b\u304b\u304b\u308b\u6642\u9593\u3092\u898b\u7a4d\u3082\u308b\u306e\u306b\u5f79\u7acb\u3061\u307e\u3059\u3002 \u3053\u308c\u306f\u3001\u30a2\u30f3\u30b1\u30fc\u30c8\u4f5c\u6210\u8005\u304c\u30bf\u30fc\u30b2\u30c3\u30c8\u30e6\u30fc\u30b6\u30fc\u3092\u610f\u8b58\u3057\u3066\u30a2\u30f3\u30b1\u30fc\u30c8\u3092\u4f5c\u6210\u3057\u305f\u3001\u9867\u5ba2\u4e2d\u5fc3\u4e3b\u7fa9\u306e\u826f\u3044\u4f8b\u3068\u8a00\u3048\u308b\u3067\u3057\u3087\u3046\u3002 \u3053\u306e\u3088\u3046\u306a\u30a2\u30f3\u30b1\u30fc\u30c8\u306e\u8a2d\u8a08\u306f\u3001\u56de\u7b54\u8005\u306e\u5168\u4f53\u7684\u306a\u7d4c\u9a13\u3092\u9ad8\u3081\u3001\u9ad8\u3044\u5b8c\u4e86\u7387\u3092\u9054\u6210\u3059\u308b\u306e\u306b\u5f79\u7acb\u3061\u307e\u3059\u3002<\/li>\n<\/ul>\n<p><strong><span data-preserver-spaces=\"true\">2.\u30b5\u30d6\u30a6\u30a7\u30a4<\/span><\/strong><img decoding=\"async\" class=\"aligncenter wp-image-97480\" src=\"https:\/\/usqa.questionpro.com\/blog\/wp-content\/uploads\/2020\/04\/subways-logo-1.png\" alt=\"\u30b5\u30d6\u30a6\u30a7\u30a4\" width=\"588\" height=\"207\"><span data-preserver-spaces=\"true\">SubWay\u306f\u3001\u304a\u5ba2\u69d8\u306e\u58f0\u3092\u96c6\u3081\u308b\u305f\u3081\u306b\u3001\u9ad8\u5ea6\u306a\u30b0\u30ea\u30c3\u30c9\u3092\u4f7f\u7528\u3057\u3066\u3044\u307e\u3059\u3002 \u7279\u5b9a\u306e\u30b5\u30fc\u30d3\u30b9\u306b\u5bfe\u3057\u3066\u30c9\u30ed\u30c3\u30d7\u30c0\u30a6\u30f3\u30ea\u30b9\u30c8\u3067\u30aa\u30d7\u30b7\u30e7\u30f3\u3092\u9078\u629e\u3057\u3001\u7d4c\u9a13\u306b\u57fa\u3065\u3044\u3066\u8a55\u4fa1\u3092\u9078\u629e\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002 \u307e\u305f\u3001\u5225\u306e\u30c9\u30ed\u30c3\u30d7\u30c0\u30a6\u30f3\u30ea\u30b9\u30c8\u304b\u3089\u3001\u8a55\u4fa1\u306e\u7406\u7531\u3092\u9078\u629e\u3059\u308b\u3053\u3068\u3082\u3067\u304d\u307e\u3059\u3002<\/span><\/p>\n<p><span data-preserver-spaces=\"true\">\u3053\u306e\u9867\u5ba2\u6e80\u8db3\u5ea6\u8abf\u67fb\u306e\u4f8b\u306f\u3001\u6700\u3082\u7c21\u6f54\u306a\u30a2\u30f3\u30b1\u30fc\u30c8\u306e\u4e00\u3064\u3067\u3059\u3002 \u753b\u9762\u306e\u30b9\u30da\u30fc\u30b9\u3092\u6700\u5927\u9650\u306b\u6d3b\u7528\u3059\u308b\u3068\u540c\u6642\u306b\u3001\u56de\u7b54\u8005\u304b\u3089\u591a\u304f\u306e\u6709\u610f\u7fa9\u306a\u56de\u7b54\u3092\u96c6\u3081\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002 \u3053\u306e\u3088\u3046\u306a\u30a2\u30f3\u30b1\u30fc\u30c8\u306f\u3001\u56de\u7b54\u7387\u3084\u8a18\u5165\u7387\u304c\u9ad8\u304f\u306a\u308a\u307e\u3059\u3002 \u5e02\u5834\u8abf\u67fb\u54e1\u3084\u7d44\u7e54\u306f\u3001\u3053\u306e\u3088\u3046\u306a\u30c7\u30b6\u30a4\u30f3\u3092\u7528\u3044\u3066\u3001\u56de\u7b54\u8005\u306b\u7d20\u6674\u3089\u3057\u3044\u4f53\u9a13\u3092\u63d0\u4f9b\u3059\u308b\u5fc5\u8981\u304c\u3042\u308a\u307e\u3059\u3002<\/span><\/p>\n<p><img decoding=\"async\" class=\"alignnone wp-image-96138 size-full\" src=\"https:\/\/usqa.questionpro.com\/blog\/wp-content\/uploads\/2020\/04\/subway-3.png\" alt=\"\u7121\u6599\u306e\u9867\u5ba2\u6e80\u8db3\u5ea6\u8abf\u67fb\u306e\u4f8b\" width=\"900\" height=\"357\"><\/p>\n<p><strong>\u4e3b\u306a\u7279\u5fb4<\/strong><\/p>\n<ul>\n<li><span data-preserver-spaces=\"true\"><strong>\u77ed\u304f\u3001\u7c21\u6f54\u306b<\/strong>\u3002\u4e00\u822c\u7684\u306b\u3001\u4f01\u696d\u306f\u591a\u304f\u306e\u70b9\u306b\u3064\u3044\u3066\u9867\u5ba2\u304b\u3089\u306e\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u3092\u5fc5\u8981\u3068\u3057\u3066\u3044\u308b\u305f\u3081\u3001\u9867\u5ba2\u6e80\u8db3\u5ea6\u8abf\u67fb\u306f\u672c\u5f53\u306b\u9577\u304f\u306a\u308b\u3053\u3068\u304c\u3042\u308a\u307e\u3059\u3002 \u305d\u306e\u305f\u3081\u3001\u4f01\u696d\u306b\u3068\u3063\u3066\u6709\u76ca\u306a\u3060\u3051\u3067\u306a\u304f\u3001\u304a\u5ba2\u69d8\u3082\u601d\u308f\u305a\u7b54\u3048\u305f\u304f\u306a\u308b\u3088\u3046\u306a\u30a2\u30f3\u30b1\u30fc\u30c8\u3092\u4f5c\u6210\u3059\u308b\u306e\u306f\u81f3\u96e3\u306e\u696d\u3067\u3059\u3002 \u305d\u3053\u3067SubWay\u306f\u3001\u6b63\u78ba\u3067\u30b3\u30f3\u30d1\u30af\u30c8\u3001\u304b\u3064\u7f8e\u3057\u3044\u30b5\u30fc\u30d9\u30a4\u3092\u5b9f\u73fe\u3057\u307e\u3057\u305f\u3002<\/span><\/li>\n<li><span data-preserver-spaces=\"true\"><strong>\u30b9\u30b1\u30fc\u30eb\u30e9\u30d9\u30eb\u3092\u7e70\u308a\u8fd4\u3055\u306a\u3044<\/strong>\u3002\u30b5\u30d6\u30a6\u30a7\u30a4\u306f\u3001\u56de\u7b54\u8005\u306e\u56de\u7b54\u3092\u3069\u306e\u3088\u3046\u306b\u89e3\u91c8\u3059\u308b\u304b\u3092\u30d8\u30c3\u30c0\u30b9\u30da\u30fc\u30b9\u306b\u660e\u8a18\u3057\u3066\u3044\u307e\u3059\u3002 \u3053\u3053\u3067\u306f\u300110\u304c\u975e\u5e38\u306b\u6e80\u8db3\u30010\u304c\u5168\u304f\u6e80\u8db3\u3067\u304d\u306a\u3044\u7d4c\u9a13\u3092\u8868\u3057\u3066\u3044\u308b\u3068\u8ff0\u3079\u3089\u308c\u3066\u3044\u307e\u3059\u3002  <\/span><span data-preserver-spaces=\"true\">\u3054\u89a7\u306e\u3088\u3046\u306b\u30010\u301c10\u306e\u591a\u70b9\u30de\u30c8\u30ea\u30c3\u30af\u30b9\u65b9\u5f0f\u3092\u63a1\u7528\u3057\u305f\u8a2d\u554f\u304c\u591a\u304f\u306a\u3063\u3066\u3044\u307e\u3059\u3002 \u3059\u3079\u3066\u306b\u30b9\u30b1\u30fc\u30eb\u30e9\u30d9\u30eb\u3092\u7e70\u308a\u8fd4\u3059\u306e\u3067\u306f\u306a\u304f\u3001\u4e0a\u90e8\u3060\u3051\u306b\u6307\u5b9a\u3057\u305f\u306e\u3067\u3059\u3002<\/span><\/li>\n<li><span data-preserver-spaces=\"true\"><strong>\u30ab\u30b9\u30bf\u30de\u30a4\u30ba\u3055\u308c\u305f\u8cea\u554f<\/strong>\u305d\u308c\u305e\u308c\u306e\u304a\u5ba2\u69d8\u306b\u5408\u3063\u305f\u8cea\u554f\u3092\u3059\u308b\u305f\u3081\u306b\u3001SubWay\u3067\u306f\u8cea\u554f\u6587\u306b\u30c6\u30ad\u30b9\u30c8\u306e\u30d1\u30a4\u30d4\u30f3\u30b0\u3092\u65bd\u3057\u3066\u3044\u307e\u3059\u3002 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data-preserver-spaces=\"true\"><strong>\u95a2\u9023\u6027\u306e\u3042\u308b\u56de\u7b54\u30aa\u30d7\u30b7\u30e7\u30f3<\/strong>\u3002\u30c9\u30ed\u30c3\u30d7\u30c0\u30a6\u30f3\u30ea\u30b9\u30c8\u306b\u306f\u3001\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u306e\u80cc\u5f8c\u306b\u3042\u308b\u975e\u5e38\u306b\u53ef\u80fd\u6027\u306e\u9ad8\u3044\u30b7\u30ca\u30ea\u30aa\u3084\u7406\u7531\u3068\u306a\u308a\u5f97\u308b\u56de\u7b54\u306e\u9078\u629e\u80a2\u304c\u3042\u308a\u307e\u3059\u3002 \u8cea\u554f\u3082\u56de\u7b54\u3082\u3001\u3088\u304f\u7df4\u3089\u308c\u3066\u3044\u3066\u3001\u305d\u306e\u696d\u754c\u306b\u7279\u5316\u3057\u305f\u5185\u5bb9\u306b\u306a\u3063\u3066\u3044\u307e\u3059\u3002 \u3053\u308c\u306b\u3088\u308a\u3001\u3088\u308a\u826f\u3044\u610f\u601d\u6c7a\u5b9a\u3068\u3001\u305d\u306e\u7d50\u679c\u304b\u3089\u306e\u5b9f\u7528\u7684\u306a\u60c5\u5831\u53ce\u96c6\u304c\u53ef\u80fd\u306b\u306a\u308a\u307e\u3059\u3002<\/span><\/li>\n<\/ul>\n<p><strong><span data-preserver-spaces=\"true\">3.\u30c7\u30eb\u30bf\u822a\u7a7a<\/span><\/strong><span data-preserver-spaces=\"true\"><img decoding=\"async\" class=\"aligncenter wp-image-97473\" src=\"https:\/\/usqa.questionpro.com\/blog\/wp-content\/uploads\/2020\/04\/delta-logo-e1586413579664.png\" alt=\"\u30c7\u30eb\u30bf\u822a\u7a7a\" width=\"626\" height=\"217\"><\/span><span data-preserver-spaces=\"true\">\u30c7\u30eb\u30bf\u822a\u7a7a\u3082\u307e\u305f\u3001\u9867\u5ba2\u4f53\u9a13\u3068\u9867\u5ba2\u6e80\u8db3\u304c\u91cd\u8981\u306a\u30d3\u30b8\u30cd\u30b9\u3067\u3059\u3002 \u3088\u308a\u826f\u3044\u30b5\u30fc\u30d3\u30b9\u3092\u63d0\u4f9b\u3059\u308b\u305f\u3081\u306b\u3001\u3053\u308c\u3089\u306e\u30d1\u30e9\u30e1\u30fc\u30bf\u3092\u6e2c\u5b9a\u3059\u308b\u305f\u3081\u306e\u4e00\u9023\u306e\u8cea\u554f\u3092\u3059\u308b\u306e\u3067\u3059\u3002 \u30ca\u30a4\u30ad\u3068\u540c\u3058\u3088\u3046\u306b\u3001\u30c7\u30eb\u30bf\u822a\u7a7a\u306e\u9867\u5ba2\u6e80\u8db3\u5ea6\u306b\u3082\u3055\u307e\u3056\u307e\u306a\u8981\u56e0\u304c\u3042\u308a\u307e\u3059\u3002 \u6700\u3082\u5f71\u97ff\u3092\u4e0e\u3048\u308b\u8981\u56e0\u3068\u3057\u3066\u306f\u3001\u4ee5\u4e0b\u306e\u3088\u3046\u306a\u3082\u306e\u304c\u3042\u308a\u307e\u3059\u3002<\/span><\/p>\n<ul>\n<li><span data-preserver-spaces=\"true\">\u5ba2\u5ba4\u4e57\u52d9\u54e1\u306e\u884c\u52d5<\/span><\/li>\n<li><span data-preserver-spaces=\"true\">\u9810\u3051\u3089\u308c\u308b\u8377\u7269\u3068\u305d\u306e\u7ba1\u7406<\/span><\/li>\n<li><span data-preserver-spaces=\"true\">\u30b7\u30fc\u30c8\u306e\u5feb\u9069\u6027<\/span><\/li>\n<li><span data-preserver-spaces=\"true\">\u6a5f\u5185\u30a8\u30f3\u30bf\u30fc\u30c6\u30a4\u30f3\u30e1\u30f3\u30c8<\/span><\/li>\n<li><span data-preserver-spaces=\"true\">\u98df\u4e8b<\/span><\/li>\n<li><span data-preserver-spaces=\"true\">\u30d5\u30e9\u30a4\u30c8\u4f53\u9a13<\/span><\/li>\n<\/ul>\n<p><span data-preserver-spaces=\"true\">\u305d\u306e\u4e2d\u3067\u3001\u5ba2\u5ba4\u4e57\u52d9\u54e1\u306e\u632f\u308b\u821e\u3044\u306f\u3001\u304a\u5ba2\u69d8\u306e\u6a5f\u5185\u4f53\u9a13\u306e\u5dee\u5225\u5316\u306b\u3064\u306a\u304c\u308a\u307e\u3059\u3002 \u305d\u3053\u3067\u30c7\u30eb\u30bf\u822a\u7a7a\u306f\u3001\u4e57\u5ba2\u306e\u305f\u3081\u306b\u77ed\u304f\u3066\u3082\u8a73\u7d30\u306a\u6a5f\u5185\u30b5\u30fc\u30d3\u30b9\u30a2\u30f3\u30b1\u30fc\u30c8\u3092\u4f5c\u6210\u3057\u307e\u3057\u305f\u3002<\/span><\/p>\n<p><img decoding=\"async\" class=\"alignnone size-full wp-image-97291\" src=\"https:\/\/usqa.questionpro.com\/blog\/wp-content\/uploads\/2020\/04\/delta-customer-satisfaction-survey.jpg\" alt=\"\u30c7\u30eb\u30bf\u9867\u5ba2\u6e80\u8db3\u5ea6\u8abf\u67fb\" width=\"988\" height=\"592\"><\/p>\n<p><strong>\u4e3b\u306a\u7279\u5fb4<\/strong><\/p>\n<ul>\n<li><span data-preserver-spaces=\"true\"><strong>\u8cea\u554f\u6587\u4e2d\u306e\u4f8b<\/strong>\u304a\u5ba2\u69d8\u304c\u8cea\u554f\u306b\u7b54\u3048\u3084\u3059\u3044\u3088\u3046\u306b\u3001\u30c7\u30eb\u30bf\u822a\u7a7a\u306f\u554f\u984c\u6587\u306b\u4f8b\u3092\u793a\u3057\u3066\u3044\u307e\u3059\u3002 \u4e57\u5ba2\u304c\u9078\u629e\u80a2\u3092\u6c7a\u5b9a\u3057\u3001\u554f\u984c\u3092\u660e\u78ba\u306b\u7406\u89e3\u3059\u308b\u306e\u306b\u5f79\u7acb\u3061\u307e\u3059\u3002<\/span><\/li>\n<li><span data-preserver-spaces=\"true\"><strong>\u30d9\u30b9\u30c8\u3092\u76ee\u6307\u3057\u3066<\/strong>\u6700\u5f8c\u306e\u8cea\u554f\u3067\u3001\u30c7\u30eb\u30bf\u822a\u7a7a\u306f\u3001\u300c\u4ed6\u306b\u3054\u610f\u898b\u3084\u3054\u8981\u671b\u306f\u3042\u308a\u307e\u3059\u304b\u300d\u3068\u3044\u3046\u4e00\u822c\u7684\u306a\u8cea\u554f\u3067\u306f\u306a\u304f\u3001\u300c\u4e57\u5ba2\u306e\u671f\u5f85\u306b\u5fdc\u3048\u3089\u308c\u305f\u304b\u3069\u3046\u304b\u300d\u300c\u671f\u5f85\u3092\u4e0a\u56de\u3063\u305f\u304b\u3069\u3046\u304b\u300d\u3068\u3044\u3046\u975e\u5e38\u306b\u5177\u4f53\u7684\u306a\u8cea\u554f\u3092\u3057\u3066\u3044\u308b\u306e\u3067\u3059\u3002 \u9867\u5ba2\u6e80\u8db3\u3092\u91cd\u8981\u8996\u3057\u3066\u3044\u308b\u3053\u3068\u304c\u4f1d\u308f\u308a\u307e\u3059\u3002 \u5f7c\u3089\u306f\u81ea\u5206\u305f\u3061\u304c\u6700\u9ad8\u306e\u822a\u7a7a\u4f1a\u793e\u306b\u306a\u308b\u3053\u3068\u3092\u76ee\u6307\u3057\u3066\u3044\u308b\u306e\u3067\u3001\u6700\u9ad8\u306e\u822a\u7a7a\u4f1a\u793e\u306b\u306a\u308b\u305f\u3081\u306e\u5177\u4f53\u7684\u306a\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u3084\u63d0\u6848\u3092\u6c42\u3081\u3066\u3044\u308b\u306e\u3067\u3059\u3002<\/span><\/li>\n<li><span data-preserver-spaces=\"true\">\u8a72\u5f53<strong>\u306a\u3057\u30aa\u30d7\u30b7\u30e7\u30f3<\/strong>\u3002\u30a2\u30f3\u30b1\u30fc\u30c8\u306e\u4f5c\u6210\u8005\u306f\u3001\u8cea\u554f\u304c\u4e57\u5ba2\u306b\u9069\u7528\u3055\u308c\u306a\u3044\u53ef\u80fd\u6027\u304c\u3042\u308b\u3053\u3068\u3092\u7406\u89e3\u3057\u3066\u3044\u308b\u305f\u3081\u3001\u3053\u306e\u30b7\u30ca\u30ea\u30aa\u3092\u8003\u616e\u3057\u3001\u56de\u7b54\u306e\u9078\u629e\u80a2\u306e1\u3064\u306b\u8a72\u5f53\u3057\u306a\u3044\u3092\u8ffd\u52a0\u3057\u3066\u3044\u307e\u3059\u3002<\/span><\/li>\n<\/ul>\n<p><strong><span data-preserver-spaces=\"true\">4.<strong>\u30de\u30af\u30c9\u30ca\u30eb\u30c9<\/strong><\/span><\/strong><\/p>\n<p><img decoding=\"async\" class=\"aligncenter wp-image-106818\" src=\"https:\/\/usqa.questionpro.com\/blog\/wp-content\/uploads\/2020\/04\/The-Token.png\" alt=\"\u30de\u30af\u30c9\u30ca\u30eb\u30c9\" width=\"525\" height=\"300\"><\/p>\n<p><span style=\"font-weight: 400;\">\u30de\u30af\u30c9\u30ca\u30eb\u30c9\u306f\u5927\u9678\u3092\u307e\u305f\u304e\u3001\u65e5\u3005\u81a8\u5927\u306a\u6570\u306e\u304a\u5ba2\u69d8\u306b\u3054\u5229\u7528\u3044\u305f\u3060\u3044\u3066\u3044\u308b\u30d6\u30e9\u30f3\u30c9\u3067\u3059\u3002 \u30b5\u30fc\u30d3\u30b9\u306f\u3001\u5f7c\u3089\u306e\u30d3\u30b8\u30cd\u30b9\u3068\u5de8\u5927\u306a\u6210\u529f\u306e\u91cd\u8981\u306a\u8981\u7d20\u3067\u3059\u3002 \u30de\u30af\u30c9\u30ca\u30eb\u30c9\u306e\u30aa\u30f3\u30e9\u30a4\u30f3\u30dd\u30fc\u30bf\u30eb\u30b5\u30a4\u30c8\u300cMcDVoice\u300d\u3067\u306f\u3001\u304a\u5ba2\u69d8\u304c\u30ec\u30b7\u30fc\u30c8\u304b\u3089\u30a2\u30f3\u30b1\u30fc\u30c8\u30b3\u30fc\u30c9\u3092\u5165\u529b\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002 \u3053\u308c\u306f\u3001\u304a\u5ba2\u69d8\u304c\u30a2\u30f3\u30b1\u30fc\u30c8\u3092\u53d6\u308b\u306e\u306b\u4fbf\u5229\u3067\u3001\u304a\u5ba2\u69d8\u306e\u58f0\u304c\u91cd\u8981\u3067\u3042\u308b\u3053\u3068\u3092\u793a\u3059\u3082\u306e\u3067\u3059\u3002 \u306a\u304a\u3001\u30a2\u30f3\u30b1\u30fc\u30c8\u30b3\u30fc\u30c9\u304c\u306a\u3044\u5834\u5408\u3067\u3082\u3001\u304a\u5ba2\u69d8\u304b\u3089\u3054\u610f\u898b\u3092\u3044\u305f\u3060\u304f\u3053\u3068\u306f\u53ef\u80fd\u3067\u3059\u3002<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u3055\u3089\u306b\u6ce8\u76ee\u3059\u3079\u304d\u306f\u3001\u56de\u7b54\u8005\u304c\u30a2\u30f3\u30b1\u30fc\u30c8\u306b\u7b54\u3048\u308b\u305f\u3081\u306b\u5fc5\u8981\u306a\u60c5\u5831\u304c\u3069\u3053\u306b\u3042\u308b\u306e\u304b\u3092\u793a\u3057\u3066\u3044\u308b\u3053\u3068\u3067\u3059\u3002 \u3053\u308c\u3089\u306e\u8a73\u7d30\u306f\u3001\u3055\u3089\u306b\u56de\u7b54\u3092\u30d5\u30a3\u30eb\u30bf\u30ea\u30f3\u30b0\u3057\u3001\u30c7\u30fc\u30bf\u3092\u3088\u308a\u8a73\u7d30\u306b\u628a\u63e1\u3059\u308b\u306e\u306b\u5f79\u7acb\u3061\u307e\u3059\u3002<\/span><\/p>\n<p><img decoding=\"async\" class=\"aligncenter wp-image-95748 size-full\" src=\"https:\/\/usqa.questionpro.com\/blog\/wp-content\/uploads\/2020\/04\/Macdonalds-1.png\" alt=\"\u30de\u30af\u30c9\u30ca\u30eb\u30c9-1\" width=\"635\" height=\"518\"><\/p>\n<p><img decoding=\"async\" class=\"aligncenter wp-image-95762 size-full\" src=\"https:\/\/usqa.questionpro.com\/blog\/wp-content\/uploads\/2020\/04\/macdonalds-2.png\" alt=\"\u30de\u30af\u30c9\u30ca\u30eb\u30c9\u30fb2\" width=\"615\" height=\"607\"><\/p>\n<p>&nbsp;<\/p>\n<p><img decoding=\"async\" class=\"aligncenter wp-image-95776 size-full\" src=\"https:\/\/usqa.questionpro.com\/blog\/wp-content\/uploads\/2020\/04\/Macdonalds-3.png\" alt=\"\u30de\u30af\u30c9\u30ca\u30eb\u30c9-3\" width=\"629\" height=\"365\"><\/p>\n<p>&nbsp;<\/p>\n<p><img decoding=\"async\" class=\"aligncenter wp-image-95783 size-full\" src=\"https:\/\/usqa.questionpro.com\/blog\/wp-content\/uploads\/2020\/04\/Macdonalds-4.png\" alt=\"Macdonalds-4\" width=\"630\" height=\"371\"><\/p>\n<p><img decoding=\"async\" class=\"aligncenter wp-image-95790 size-full\" src=\"https:\/\/usqa.questionpro.com\/blog\/wp-content\/uploads\/2020\/04\/macdonalds-4_001.png\" alt=\"Macdonalds-4_001\" width=\"626\" height=\"306\"><\/p>\n<p><b>\u4e3b\u306a\u7279\u5fb4<\/b><\/p>\n<ul>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\"><strong>\u30d6\u30e9\u30f3\u30c9\u30c6\u30fc\u30de<\/strong>\u3002\u30a2\u30f3\u30b1\u30fc\u30c8\u306e\u30c6\u30f3\u30d7\u30ec\u30fc\u30c8\u306b\u306f\u30ed\u30b4\u304c\u5165\u308a\u3001\u30d6\u30e9\u30f3\u30c9\u30ab\u30e9\u30fc\u3084\u30c6\u30fc\u30de\u306b\u3082\u6cbf\u3063\u3066\u3044\u307e\u3059\u3002 \u3053\u308c\u306f\u3001\u30a2\u30f3\u30b1\u30fc\u30c8\u306e\u30c6\u30f3\u30d7\u30ec\u30fc\u30c8\u306b\u4fe1\u6191\u6027\u3068\u4fe1\u983c\u6027\u3092\u4e0e\u3048\u308b\u3060\u3051\u3067\u306a\u304f\u3001\u30a2\u30f3\u30b1\u30fc\u30c8\u306e\u56de\u7b54\u7387\u3092\u5411\u4e0a\u3055\u305b\u308b\u3053\u3068\u306b\u3082\u3064\u306a\u304c\u308a\u307e\u3059\u3002<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\"><strong>\u30b7\u30f3\u30d7\u30eb\u306a\u9078\u629e\u5f0f<\/strong>\u30aa\u30d7\u30b7\u30e7\u30f3\u30a2\u30f3\u30b1\u30fc\u30c8\u306e\u56de\u7b54\u9078\u629e\u80a2\u306b\u30c1\u30a7\u30c3\u30af\u30dc\u30c3\u30af\u30b9\u304c\u3042\u308a\u3001\u304a\u5ba2\u69d8\u304c\u7c21\u5358\u306b\u9078\u629e\u3067\u304d\u308b\u3088\u3046\u306b\u306a\u3063\u3066\u3044\u307e\u3059\u3002 \u3053\u308c\u306f\u56de\u7b54\u8005\u306b\u3068\u3063\u3066\u9762\u5012\u306a\u3053\u3068\u3067\u306f\u306a\u304f\u3001\u30a2\u30f3\u30b1\u30fc\u30c8\u306b\u7b54\u3048\u308b\u306e\u306b\u6642\u9593\u304c\u304b\u304b\u3089\u306a\u3044\u304b\u3089\u3067\u3059\u3002 \u3053\u306e\u3088\u3046\u306a\u5de5\u592b\u3092\u3059\u308b\u3053\u3068\u3067\u3001\u6642\u9593\u306e\u7bc0\u7d04\u306b\u3082\u306a\u308a\u307e\u3059\u3057\u3001\u6700\u5f8c\u306b\u81ea\u7531\u5f62\u5f0f\u306e\u8cea\u554f\u3092\u52a0\u3048\u3066\u3001\u3088\u308a\u8a73\u3057\u3044\u60c5\u5831\u3092\u5f97\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\"><strong>\u9032\u6357\u72b6\u6cc1\u3092\u793a\u3059<\/strong>\u3002\u307b\u307c\u3059\u3079\u3066\u306e\u30d6\u30e9\u30f3\u30c9\u304c\u9867\u5ba2\u6e80\u8db3\u5ea6\u8abf\u67fb\u3092\u5b9f\u65bd\u3057\u3066\u3044\u307e\u3059\u3002 \u304a\u5ba2\u69d8\u304c\u81ea\u793e\u30d6\u30e9\u30f3\u30c9\u306b\u5bfe\u3057\u3066\u4f55\u3092\u8003\u3048\u3001\u4f55\u3092\u611f\u3058\u3066\u3044\u308b\u304b\u3092\u77e5\u308b\u3053\u3068\u306f\u3001\u975e\u5e38\u306b\u91cd\u8981\u3067\u3059\u3002 \u3053\u308c\u3089\u306e\u8abf\u67fb\u306e\u983b\u5ea6\u306f\u3001\u7d44\u7e54\u3084\u7814\u7a76\u5bfe\u8c61\u306b\u3088\u3063\u3066\u7570\u306a\u308a\u307e\u3059\u3002 \u3057\u304b\u3057\u3001\u304a\u5ba2\u69d8\u306b\u306f\u6bce\u65e5\u305f\u304f\u3055\u3093\u306e\u30a2\u30f3\u30b1\u30fc\u30c8\u304c\u5c4a\u304d\u307e\u3059\u3002 \u30a2\u30f3\u30b1\u30fc\u30c8\u306e\u8131\u843d\u3092\u6e1b\u3089\u3059\u306b\u306f\u3001\u30a2\u30f3\u30b1\u30fc\u30c8\u304c\u7c21\u6f54\u3067\u3001\u756a\u53f7\u304c\u4ed8\u3044\u3066\u3044\u3066\u3001\u30d7\u30ed\u30b0\u30ec\u30b9\u30d0\u30fc\u304c\u4ed8\u3044\u3066\u3044\u308b\u3053\u3068\u3092\u78ba\u8a8d\u3059\u308b\u3053\u3068\u304c\u91cd\u8981\u3067\u3059\u3002 \u30d7\u30ed\u30b0\u30ec\u30b9\u30d0\u30fc\u3092\u8868\u793a\u3059\u308b\u3053\u3068\u3067\u3001\u56de\u7b54\u8005\u306f\u6b8b\u308a\u8cea\u554f\u6570\u3092\u77e5\u308b\u3053\u3068\u304c\u3067\u304d\u3001\u30a2\u30f3\u30b1\u30fc\u30c8\u306e\u5b8c\u4e86\u7387\u3092\u5411\u4e0a\u3055\u305b\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002<\/span><\/li>\n<\/ul>\n<p><strong><span data-preserver-spaces=\"true\">5.<strong>\u30d5\u30a7\u30c7\u30c3\u30af\u30b9<\/strong><\/span><\/strong><\/p>\n<p><img decoding=\"async\" class=\"aligncenter wp-image-106839\" src=\"https:\/\/usqa.questionpro.com\/blog\/wp-content\/uploads\/2020\/04\/7e10c5933a93b6252161e63b60fd1fb6-1.png\" alt=\"\u30d5\u30a7\u30c7\u30c3\u30af\u30b9\" width=\"1185\" height=\"359\"><\/p>\n<p><span style=\"font-weight: 400;\">\u30d5\u30a7\u30c7\u30c3\u30af\u30b9\u3067\u306f\u3001\u30b5\u30fc\u30d3\u30b9\u306e\u7d99\u7d9a\u7684\u306a\u6539\u5584\u3092\u56f3\u308b\u305f\u3081\u3001\u3059\u3079\u3066\u306e\u304a\u5ba2\u69d8\u3092\u5bfe\u8c61\u306b\u9867\u5ba2\u6e80\u8db3\u5ea6\u8abf\u67fb\u3092\u5b9f\u65bd\u3057\u3066\u3044\u307e\u3059\u3002 \u3053\u306e\u8abf\u67fb\u3067\u306f\u3001\u5229\u7528\u3057\u305f\u30b5\u30fc\u30d3\u30b9\u306e\u7a2e\u985e\u3001\u8a2a\u554f\u65e5\u6642\u3001\u53d6\u5f15\u756a\u53f7\u306a\u3069\u3001\u6700\u521d\u306e\u8cea\u554f\u304b\u3089\u3059\u3079\u3066\u306e\u57fa\u672c\u7684\u306a\u60c5\u5831\u3092\u53d6\u5f97\u3057\u307e\u3059\u3002 \u56de\u7b54\u8005\u306f\u300110\u304c\u975e\u5e38\u306b\u6e80\u8db3\u30010\u304c\u975e\u5e38\u306b\u4e0d\u6e80\u3067\u3042\u308b\u3068\u3057\u3066\u30010\u301c10\u306e\u30b9\u30b1\u30fc\u30eb\u3067\u8a55\u4fa1\u3057\u3066\u3082\u3089\u3044\u307e\u3059\u3002 \u307e\u305f\u3001\u9867\u5ba2\u304c\u30d5\u30a7\u30c7\u30c3\u30af\u30b9\u3092\u540c\u50da\u3084\u53cb\u4eba\u3001\u5bb6\u65cf\u306b\u7d39\u4ecb\u3059\u308b\u53ef\u80fd\u6027\u3092\u78ba\u8a8d\u3059\u308b\u305f\u3081\u306b\u3001\u30cd\u30c3\u30c8\u30fb\u30d7\u30ed\u30e2\u30fc\u30bf\u30fc\u30fb\u30b9\u30b3\u30a2\uff08NPS\uff09\u306e\u8cea\u554f\u3082\u5fc5\u305a\u5165\u308c\u3066\u3044\u307e\u3059\u3002 \u3053\u308c\u306f\u3001NPS\u30b9\u30b3\u30a2\u3092\u8a08\u7b97\u3057\u3001\u9867\u5ba2\u3092\u63a8\u9032\u6d3e\u3001\u6291\u5236\u6d3e\u3001\u53d7\u52d5\u6d3e\u306b\u5206\u985e\u3059\u308b\u306e\u306b\u5f79\u7acb\u3061\u307e\u3059\u3002<\/span><\/p>\n<p><img decoding=\"async\" class=\"aligncenter wp-image-95890 size-full\" src=\"https:\/\/usqa.questionpro.com\/blog\/wp-content\/uploads\/2020\/04\/fedex-survey-4-1-1.jpg\" alt=\"\u30d5\u30a7\u30c7\u30c3\u30af\u30b9\u30b5\u30fc\u30d9\u30a4-4-1-1\" width=\"1002\" height=\"652\"><\/p>\n<p><img decoding=\"async\" class=\"aligncenter wp-image-95883 size-full\" src=\"https:\/\/usqa.questionpro.com\/blog\/wp-content\/uploads\/2020\/04\/fedex-survey-2-1-1.jpg\" alt=\"\u30d5\u30a7\u30c7\u30c3\u30af\u30b9\u30b5\u30fc\u30d9\u30a4-2-1-1\" width=\"1043\" height=\"464\"><\/p>\n<p><img decoding=\"async\" class=\"aligncenter wp-image-95897 size-full\" src=\"https:\/\/usqa.questionpro.com\/blog\/wp-content\/uploads\/2020\/04\/fedex-survey-5-1-1.jpg\" alt=\"\u30d5\u30a7\u30c7\u30c3\u30af\u30b9\u30b5\u30fc\u30d9\u30a4-5-1-1\" width=\"1009\" height=\"557\"><\/p>\n<p><b>\u4e3b\u306a\u7279\u5fb4<\/b><\/p>\n<ul>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\"><strong>\u3059\u3079\u3066\u306e<\/strong>\u60c5\u5831\u3092\u5165\u624b\u3059\u308b\u9867\u5ba2\u30a2\u30f3\u30b1\u30fc\u30c8\u3092\u5b9f\u65bd\u3059\u308b\u3060\u3051\u3067\u306f\u4e0d\u5341\u5206\u3067\u3042\u308a\u3001\u9867\u5ba2\u306e\u58f0\u3084\u61f8\u5ff5\u4e8b\u9805\u3092\u8ffd\u52a0\u3059\u308b\u5fc5\u8981\u304c\u3042\u308a\u307e\u3059\u3002 \u30d5\u30a7\u30c7\u30c3\u30af\u30b9\u306f\u3001\u6700\u521d\u306b\u3059\u3079\u3066\u306e\u91cd\u8981\u306a\u60c5\u5831\u3092\u5165\u624b\u3057\u3066\u304a\u304f\u3053\u3068\u3067\u3001\u9867\u5ba2\u306b\u9023\u7d61\u3092\u53d6\u308a\u3001\u8a73\u7d30\u3092\u805e\u304d\u3001\u3042\u3089\u3086\u308b\u61f8\u5ff5\u306b\u5bfe\u51e6\u3059\u308b\u3053\u3068\u3092\u53ef\u80fd\u306b\u3057\u3066\u3044\u307e\u3059\u3002 \u307e\u305f\u3001\u3042\u308b\u304a\u5ba2\u3055\u307e\u306b\u3046\u307e\u304f\u3044\u3063\u305f\u3053\u3068\u3092\u77e5\u308a\u3001\u305d\u308c\u3092\u4ed6\u306e\u304a\u5ba2\u3055\u307e\u306b\u518d\u73fe\u3059\u308b\u3053\u3068\u306b\u3082\u91cd\u5b9d\u3057\u3066\u3044\u307e\u3059\u3002<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">\u8a55\u4fa1<strong>\u5c3a\u5ea6<\/strong>\u30d5\u30a7\u30c7\u30c3\u30af\u30b9\u304c\u4f7f\u7528\u3057\u3066\u3044\u308b\u8a55\u4fa1\u5c3a\u5ea6\u306f\u3001\u304a\u5ba2\u69d8\u304c\u9069\u5207\u306a\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u3092\u9078\u629e\u3059\u308b\u306e\u306b\u5f79\u7acb\u3061\u307e\u3059\u3002 \u30d5\u30a7\u30c7\u30c3\u30af\u30b9\u306f\u3053\u306e\u60c5\u5831\u3092\u3082\u3068\u306b\u3001\u9867\u5ba2\u306e\u30b5\u30fc\u30d3\u30b9\u306b\u5bfe\u3059\u308b\u6e80\u8db3\u5ea6\u3084\u4e0d\u6e80\u5ea6\u3092\u660e\u78ba\u306b\u628a\u63e1\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\"><strong>\u30b8\u30e3\u30fc\u30cb\u30fc\u30d0\u30fc<\/strong>\u9867\u5ba2\u30a2\u30f3\u30b1\u30fc\u30c8\u306e\u9032\u884c\u72b6\u6cc1\u3092\u793a\u3059\u3082\u306e\u3067\u3001\u56de\u7b54\u8005\u306b\u6b8b\u308a\u8cea\u554f\u6570\u3092\u77e5\u3089\u305b\u307e\u3059\u3002 \u3053\u308c\u306b\u3088\u308a\u3001\u56de\u7b54\u8005\u3092\u9014\u4e2d\u3067\u5931\u3046\u3053\u3068\u306a\u304f\u3001\u30a2\u30f3\u30b1\u30fc\u30c8\u306e\u5b8c\u4e86\u7387\u3092\u5411\u4e0a\u3055\u305b\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002<\/span><\/li>\n<\/ul>\n<p><strong><span data-preserver-spaces=\"true\">6. <\/span>\u30a6\u30a9\u30eb\u30de\u30fc\u30c8<\/strong><\/p>\n<p><img decoding=\"async\" class=\"aligncenter wp-image-106846\" src=\"https:\/\/usqa.questionpro.com\/blog\/wp-content\/uploads\/2020\/04\/wmt_h_r_c_-_Color_logo.jpg\" alt=\"\u30a6\u30a9\u30eb\u30de\u30fc\u30c8\" width=\"971\" height=\"284\"><\/p>\n<p><span style=\"font-weight: 400;\">\u30a6\u30a9\u30eb\u30de\u30fc\u30c8\u306f\u591a\u304f\u306e\u5730\u57df\u3067\u4e8b\u696d\u3092\u5c55\u958b\u3057\u3066\u3044\u308b\u305f\u3081\u3001\u3055\u307e\u3056\u307e\u306a\u8a00\u8a9e\u3092\u8a71\u3059\u304a\u5ba2\u69d8\u304c\u3044\u3089\u3063\u3057\u3083\u3044\u307e\u3059\u3002 \u30a6\u30a9\u30eb\u30de\u30fc\u30c8\u306e\u9867\u5ba2\u30a2\u30f3\u30b1\u30fc\u30c8\u3067\u306f\u3001\u304a\u5ba2\u69d8\u306f\u30a2\u30f3\u30b1\u30fc\u30c8\u306b\u56de\u7b54\u3059\u308b\u8a00\u8a9e\u3092\u9078\u629e\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002 \u3053\u308c\u306f\u3001\u30a2\u30f3\u30b1\u30fc\u30c8\u306e\u5b8c\u4e86\u7387\u3092\u5411\u4e0a\u3055\u305b\u3001\u6b63\u76f4\u306a\u56de\u7b54\u3092\u5f97\u308b\u305f\u3081\u306b\u78ba\u5b9f\u306b\u5f79\u7acb\u3061\u307e\u3059\u3002 \u591a\u8a00\u8a9e\u306e\u30a2\u30f3\u30b1\u30fc\u30c8\u3092\u4f7f\u3046\u3053\u3068\u3067\u3001\u4eba\u3005\u306f\u5feb\u9069\u306b\u904e\u3054\u3059\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3057\u3001\u304a\u5ba2\u69d8\u306e\u58f0\u3092\u96c6\u3081\u308b\u306b\u306f\u6700\u9069\u306a\u65b9\u6cd5\u3067\u3042\u308b\u3053\u3068\u306f\u9593\u9055\u3044\u3042\u308a\u307e\u305b\u3093\u3002<\/span><\/p>\n<p><img decoding=\"async\" class=\"aligncenter wp-image-96177 size-full\" src=\"https:\/\/usqa.questionpro.com\/blog\/wp-content\/uploads\/2020\/04\/walmart-2-1.jpg\" alt=\"\u30ef\u30eb\u30de\u30fc\u30c8\u30c4\u30fc\" width=\"1037\" height=\"689\"><\/p>\n<p><img decoding=\"async\" class=\"aligncenter wp-image-95911 size-full\" src=\"https:\/\/usqa.questionpro.com\/blog\/wp-content\/uploads\/2020\/04\/walmart-3.jpg\" alt=\"\u30a6\u30a9\u30eb\u30de\u30fc\u30c83\" width=\"679\" height=\"555\"><\/p>\n<p><img decoding=\"async\" class=\"aligncenter wp-image-95918 size-full\" src=\"https:\/\/usqa.questionpro.com\/blog\/wp-content\/uploads\/2020\/04\/walmart-4.jpg\" alt=\"\u30a6\u30a9\u30eb\u30de\u30fc\u30c84\" width=\"2256\" height=\"642\"><\/p>\n<p><b>\u4e3b\u306a\u7279\u5fb4<\/b><\/p>\n<ul>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">\u591a\u8a00\u8a9e\u3067\u306e\u30a2\u30f3\u30b1\u30fc\u30c8\u8abf\u67fb\u30a6\u30a9\u30eb\u30de\u30fc\u30c8\u306f\u3001\u9867\u5ba2\u6e80\u8db3\u5ea6\u8abf\u67fb\u306e\u305f\u3081\u306b\u69d8\u3005\u306a\u8a00\u8a9e\u3092\u30b5\u30dd\u30fc\u30c8\u3057\u3066\u3044\u307e\u3059\u3002 \u3053\u308c\u306f\u3001\u304a\u5ba2\u69d8\u306b\u5fc3\u5730\u3088\u304f\u904e\u3054\u3057\u3066\u3044\u305f\u3060\u304f\u305f\u3081\u306b\u3001\u307e\u305f\u3001\u304a\u5ba2\u69d8\u306e\u3054\u610f\u898b\u3084\u3054\u611f\u60f3\u304c\u975e\u5e38\u306b\u5927\u5207\u3067\u3042\u308b\u3053\u3068\u3092\u4f1d\u3048\u308b\u305f\u3081\u306b\u91cd\u8981\u306a\u3053\u3068\u3067\u3059\u3002<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">\u6b63\u76f4\u306a\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u3092\u5f97\u308b\u3053\u3068\u304c\u3067\u304d\u308b\u3002\u30a2\u30f3\u30b1\u30fc\u30c8\u306e\u8a00\u8a9e\u9078\u629e\u3001\u30ed\u30b4\u306e\u8868\u793a\u3001\u56de\u7b54\u3057\u3084\u3059\u3055\u3001\u69cb\u6210\u30d5\u30ed\u30fc\u304c\u975e\u5e38\u306b\u826f\u3044\u3002 \u3053\u308c\u3089\u306e\u8981\u56e0\u304c\u3001\u56de\u7b54\u8005\u306b\u81ea\u4fe1\u3092\u4e0e\u3048\u3001\u6b63\u76f4\u3067\u7387\u76f4\u306a\u611f\u60f3\u3092\u6b8b\u3057\u3066\u304f\u308c\u308b\u306e\u3067\u3059\u3002 \u3053\u308c\u306f\u3001\u304a\u5ba2\u69d8\u306e\u30aa\u30da\u30ec\u30fc\u30b7\u30e7\u30f3\u3092\u3055\u3089\u306b\u6d17\u7df4\u3055\u305b\u308b\u305f\u3081\u306e\u91cd\u8981\u304b\u3064\u8cb4\u91cd\u306a\u60c5\u5831\u53ce\u96c6\u306b\u5f79\u7acb\u3061\u307e\u3059\u3002<\/span><\/li>\n<\/ul>\n<p><strong>7.\u30a2\u30c3\u30d7\u30eb<\/strong><\/p>\n<p><img decoding=\"async\" class=\"aligncenter wp-image-106853\" src=\"https:\/\/usqa.questionpro.com\/blog\/wp-content\/uploads\/2020\/04\/og-default-1.jpg\" alt=\"\u30a2\u30c3\u30d7\u30eb\" width=\"431\" height=\"258\"><\/p>\n<p><span style=\"font-weight: 400;\">\u30a2\u30c3\u30d7\u30eb\u306f\u9867\u5ba2\u4e2d\u5fc3\u4e3b\u7fa9\u3067\u6709\u540d\u3067\u3042\u308a\u3001\u305d\u308c\u306f\u88fd\u54c1\u3084\u30b5\u30fc\u30d3\u30b9\u306b\u53cd\u6620\u3055\u308c\u3066\u3044\u307e\u3059\u3002 \u4e16\u754c\u3067\u3082\u6709\u6570\u306e\u30ed\u30a4\u30e4\u30eb\u30ab\u30b9\u30bf\u30de\u30fc\u3092\u62b1\u3048\u3066\u3044\u308b\u3002 Apple\u306f\u9867\u5ba2\u4f53\u9a13\u3092\u5225\u306e\u30ec\u30f3\u30ba\u3067\u898b\u3066\u304a\u308a\u3001\u305d\u308c\u306f\u30de\u30fc\u30b1\u30c6\u30a3\u30f3\u30b0\u3084\u9867\u5ba2\u30b5\u30fc\u30d3\u30b9\u306e\u53d6\u308a\u7d44\u307f\u306b\u8868\u308c\u3066\u3044\u307e\u3059\u3002\u3053\u308c\u306f\u3001\u30b9\u30c6\u30a3\u30fc\u30d6\u30fb\u30b8\u30e7\u30d6\u30ba\u306e\u6709\u540d\u306a\u8a00\u8449\u300c\u9867\u5ba2\u4f53\u9a13\u304b\u3089\u59cb\u3081\u3001\u6280\u8853\u306e\u65b9\u306b\u623b\u3063\u3066\u4ed5\u4e8b\u3092\u3057\u306a\u3051\u308c\u3070\u306a\u3089\u306a\u3044\u3001\u305d\u306e\u9006\u306f\u306a\u3044\u300d\u3092\u53cd\u6620\u3057\u3066\u3044\u307e\u3059\u3002<\/span><\/p>\n<p><img decoding=\"async\" class=\"aligncenter wp-image-95962 size-full\" src=\"https:\/\/usqa.questionpro.com\/blog\/wp-content\/uploads\/2020\/04\/apple-1-1.png\" alt=\"\u30a2\u30c3\u30d7\u30eb1\" width=\"787\" height=\"647\"><\/p>\n<p><img decoding=\"async\" class=\"aligncenter wp-image-95984 size-full\" src=\"https:\/\/usqa.questionpro.com\/blog\/wp-content\/uploads\/2020\/04\/apple9-1.png\" alt=\"\u30a2\u30c3\u30d7\u30eb\u30ca\u30a4\u30f3\" width=\"730\" height=\"562\"><\/p>\n<p><img decoding=\"async\" class=\"aligncenter wp-image-95991 size-full\" src=\"https:\/\/usqa.questionpro.com\/blog\/wp-content\/uploads\/2020\/04\/apple-11-1.png\" alt=\"\u30a2\u30c3\u30d7\u30eb\u30a4\u30ec\u30d6\u30f3\" width=\"778\" height=\"538\"><\/p>\n<p><b>\u4e3b\u306a\u7279\u5fb4<\/b><\/p>\n<ul>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">\u5e95\u3092\u3064\u304f\u3002\u30a2\u30f3\u30b1\u30fc\u30c8\u306e\u30c6\u30f3\u30d7\u30ec\u30fc\u30c8\u3067\u304a\u5206\u304b\u308a\u306e\u3088\u3046\u306b\u3001\u56de\u7b54\u8005\u306b\u591a\u6570\u306e\u9078\u629e\u80a2\u3092\u7528\u610f\u3057\u3066\u3044\u307e\u3059\u3002 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400;\">\u30b7\u30f3\u30d7\u30eb\u3067\u3042\u308b\u3053\u3068\u304c\u91cd\u8981\u3067\u3059\u3002Apple\u306e\u30a2\u30f3\u30b1\u30fc\u30c8\u306e\u30c7\u30b6\u30a4\u30f3\u3068\u30c6\u30f3\u30d7\u30ec\u30fc\u30c8\u306f\u975e\u5e38\u306b\u30b7\u30f3\u30d7\u30eb\u3067\u3001\u90aa\u9b54\u306a\u3082\u306e\u3092\u4e00\u5207\u6392\u9664\u3057\u3066\u3044\u307e\u3059\u3002 \u3053\u308c\u306b\u3088\u308a\u3001\u56de\u7b54\u8005\u3092\u30a2\u30f3\u30b1\u30fc\u30c8\u306b\u96c6\u4e2d\u3055\u305b\u308b\u3053\u3068\u304c\u3067\u304d\u3001\u826f\u597d\u306a\u30a2\u30f3\u30b1\u30fc\u30c8\u5b8c\u4e86\u7387\u3092\u5f97\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002 \u8272\u3084\u30c6\u30fc\u30de\u3092\u591a\u7528\u3057\u305f\u30c6\u30f3\u30d7\u30ec\u30fc\u30c8\u306f\u3001\u6c17\u304c\u6563\u3063\u3066\u4e0d\u5feb\u306b\u306a\u308a\u304c\u3061\u3067\u3059\u3002<\/span><\/li>\n<\/ul>\n<h2><span data-preserver-spaces=\"true\">\u826f\u3044\u9867\u5ba2\u6e80\u8db3\u5ea6\u8abf\u67fb\u306e\u4f5c\u308a\u65b9\u3068\u306f\uff1f<\/span><\/h2>\n<p><span data-preserver-spaces=\"true\">\u9867\u5ba2\u6e80\u8db3\u5ea6\u8abf\u67fb\u306e\u7d50\u679c\u306f\u3001\u4ee5\u4e0b\u306e\u3088\u3046\u306a\u8981\u7d20\u306b\u3088\u3063\u3066\u6c7a\u307e\u308a\u307e\u3059\u3002<\/span><\/p>\n<p><strong>1.\u8abf\u67fb\u7968\u306e\u4f5c\u6210<\/strong><\/p>\n<ul>\n<li><span data-preserver-spaces=\"true\"><strong>\u77ed\u304f\u660e\u78ba\u306a\u8cea\u554f\u3092<\/strong>\u66f8\u304f\u3002\u5358\u7d14\u306a\u9078\u629e\u5f0f\u306e\u8cea\u554f\u3068\u3001NPS\u3001\u30a2\u30c9\u30d0\u30f3\u30b9\u30c9\u30b0\u30ea\u30c3\u30c9\u3001\u30d0\u30b8\u30a7\u30c3\u30c8\u30b9\u30b1\u30fc\u30eb\u306a\u3069\u306e\u9ad8\u5ea6\u306a\u8cea\u554f\u30bf\u30a4\u30d7\u3092\u7d44\u307f\u5408\u308f\u305b\u3066\u4f7f\u7528\u3057\u307e\u3059\u3002 \u56de\u7b54\u8005\u304c\u30a2\u30f3\u30b1\u30fc\u30c8\u306e\u9577\u6587\u3084\u8cea\u554f\u6570\u3092\u78ba\u8a8d\u3059\u308b\u3068\u3001\u30a2\u30f3\u30b1\u30fc\u30c8\u306e\u5b8c\u4e86\u7387\u304c\u4e0b\u304c\u308a\u307e\u3059\u3002 \u826f\u3044\u30a2\u30f3\u30b1\u30fc\u30c8\u306e\u8cea\u554f\u306f\u30011\u3064\u306e\u30c7\u30fc\u30bf\u306e\u307f\u3092\u6c42\u3081\u3001\u305d\u306e\u4e2d\u306b\u8cea\u554f\u304c\u5165\u308c\u5b50\u306b\u306a\u3063\u3066\u3044\u306a\u3044\u3053\u3068\u3067\u3059\u3002 \u672c\u6587\u4e2d\u306e\u300c\u304a\u3088\u3073\u300d\u300c\u307e\u305f\u306f\u300d\u306e\u4f7f\u7528\u306f\u3001\u30c7\u30fc\u30bf\u304c\u4e0d\u78ba\u5b9a\u306b\u306a\u308b\u53ef\u80fd\u6027\u304c\u3042\u308b\u305f\u3081\u3001\u907f\u3051\u3066\u304f\u3060\u3055\u3044\u3002 \u504f\u898b\u3001\u4e8c\u91cd\u5426\u5b9a\u3001\u8907\u96d1\u306a\u8a00\u8449\u3001\u4eee\u5b9a\u7684\u306a\u8cea\u554f\u3001\u96e3\u3057\u3044\u6982\u5ff5\u306f\u907f\u3051\u308b\u3002  <\/span><\/li>\n<li><span data-preserver-spaces=\"true\"><strong>\u30eb\u30c3\u30af\uff06\u30d5\u30a3\u30fc\u30eb\u3092\u30ab\u30b9\u30bf\u30de\u30a4\u30ba<\/strong>\u3059\u308b\u3002\u30a2\u30f3\u30b1\u30fc\u30c8\u306e\u898b\u305f\u76ee\u306f\u3001\u56de\u7b54\u7387\u306b\u5f71\u97ff\u3057\u307e\u3059\u3002 \u304d\u3061\u3093\u3068\u30c7\u30b6\u30a4\u30f3\u3055\u308c\u3066\u3044\u306a\u3044\u307f\u3059\u307c\u3089\u3057\u3044\u30a2\u30f3\u30b1\u30fc\u30c8\u306f\u3001\u56de\u7b54\u8005\u306e\u53cd\u611f\u3092\u8cb7\u3063\u3066\u3057\u307e\u3044\u307e\u3059\u3002 \u307e\u305f\u3001\u30d6\u30e9\u30f3\u30c9\u30a4\u30e1\u30fc\u30b8\u3082\u640d\u306a\u308f\u308c\u308b\u305f\u3081\u3001\u30d3\u30b8\u30cd\u30b9\u3092\u5931\u3046\u53ef\u80fd\u6027\u3082\u3042\u308a\u307e\u3059\u3002 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data-preserver-spaces=\"true\"><strong>\u30ec\u30dd\u30fc\u30c8\u3092\u4f5c\u6210\u3059\u308b<\/strong>\u3002\u5341\u5206\u306a\u6570\u306e\u56de\u7b54\u304c\u5f97\u3089\u308c\u305f\u3089\u3001\u6b21\u306f\u30c7\u30fc\u30bf\u3092\u5206\u6790\u3057\u307e\u3057\u3087\u3046\u3002 &#8220;\u5168\u304f\u6e80\u8db3\u3057\u3066\u3044\u306a\u3044 &#8220;\u304b\u3089 &#8220;\u975e\u5e38\u306b\u6e80\u8db3\u3057\u3066\u3044\u308b &#8220;\u307e\u3067\u306e\u56de\u7b54\u304b\u3089\u3001\u9867\u5ba2\u6e80\u8db3\u5ea6\uff08CSAT\uff09\u3092\u751f\u6210\u3059\u308b\u3002 \u7d50\u679c\u3092\u30d5\u30a3\u30eb\u30bf\u30ea\u30f3\u30b0\u3057\u3066\u3001\u3055\u307e\u3056\u307e\u306a\u9867\u5ba2\u30b0\u30eb\u30fc\u30d7\u306e\u53cd\u5fdc\u3092\u8a73\u3057\u304f\u898b\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002 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data-preserver-spaces=\"true\"><strong>\u30b5\u30fc\u30c9\u30d1\u30fc\u30c6\u30a3\u30c4\u30fc\u30eb\u3068\u7d71\u5408<\/strong>\u3059\u308b\u3002\u9867\u5ba2\u6e80\u8db3\u5ea6\u8abf\u67fb\u306e\u7d50\u679c\u304c\u3001\u4ed6\u306e\u30bd\u30fc\u30b9\u304b\u3089\u306e\u30c7\u30fc\u30bf\u3068\u6bd4\u8f03\u3057\u3066\u3069\u306e\u3088\u3046\u306a\u72b6\u6cc1\u306b\u3042\u308b\u304b\u3092\u77e5\u308b\u305f\u3081\u306b\u3001\u30a2\u30f3\u30b1\u30fc\u30c8\u30bd\u30d5\u30c8\u30a6\u30a7\u30a2\u3092Salesforce\u3001Microsoft Dynamics CRM\u3001Marketo\u3001Hubspot\u3001Tableau\u306a\u3069\u306e\u30b5\u30fc\u30c9\u30d1\u30fc\u30c6\u30a3\u30a2\u30d7\u30ea\u30b1\u30fc\u30b7\u30e7\u30f3\u3068\u7d71\u5408\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002 \u307e\u305f\u3001\u304a\u5ba2\u69d8\u306e\u53cd\u5fdc\u3092\u3082\u3068\u306b\u3001\u30de\u30fc\u30b1\u30c6\u30a3\u30f3\u30b0\u6d3b\u52d5\u3092\u81ea\u52d5\u5316\u3059\u308b\u3053\u3068\u3082\u53ef\u80fd\u3067\u3059\u3002 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