{"id":730598,"date":"2022-01-25T14:47:18","date_gmt":"2022-01-25T14:47:18","guid":{"rendered":"https:\/\/www.questionpro.com\/blog\/%e3%82%ab%e3%82%b9%e3%82%bf%e3%83%9e%e3%83%bc%e3%83%bb%e3%83%95%e3%82%a3%e3%83%bc%e3%83%89%e3%83%90%e3%83%83%e3%82%af%e3%83%bb%e3%83%ab%e3%83%bc%e3%83%97%e3%80%82%e3%83%ab%e3%83%bc%e3%83%97%e3%81%a8\/"},"modified":"2022-01-25T14:47:18","modified_gmt":"2022-01-25T14:47:18","slug":"%e3%82%ab%e3%82%b9%e3%82%bf%e3%83%9e%e3%83%bc%e3%83%bb%e3%83%95%e3%82%a3%e3%83%bc%e3%83%89%e3%83%90%e3%83%83%e3%82%af%e3%83%bb%e3%83%ab%e3%83%bc%e3%83%97%e3%80%82%e3%83%ab%e3%83%bc%e3%83%97%e3%81%a8","status":"publish","type":"post","link":"https:\/\/qa-release.questionpro.com\/blog\/ja\/%e3%82%ab%e3%82%b9%e3%82%bf%e3%83%9e%e3%83%bc%e3%83%bb%e3%83%95%e3%82%a3%e3%83%bc%e3%83%89%e3%83%90%e3%83%83%e3%82%af%e3%83%bb%e3%83%ab%e3%83%bc%e3%83%97%e3%80%82%e3%83%ab%e3%83%bc%e3%83%97%e3%81%a8\/","title":{"rendered":"\u30ab\u30b9\u30bf\u30de\u30fc\u30fb\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u30fb\u30eb\u30fc\u30d7\u3002\u30eb\u30fc\u30d7\u3068\u306f\u4f55\u304b\u3001\u30eb\u30fc\u30d7\u3092\u9589\u3058\u308b\u306b\u306f\u3069\u3046\u3059\u308c\u3070\u3088\u3044\u304b"},"content":{"rendered":"<span class=\"rt-reading-time\" style=\"display: block;\"><span class=\"rt-label rt-prefix\">Reading Time: <\/span> <span class=\"rt-time\">&lt; 1<\/span> <span class=\"rt-label rt-postfix\">minute read<\/span><\/span><p><span style=\"font-weight: 400;\">\u30ab\u30b9\u30bf\u30de\u30fc\u30fb\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u30fb\u30eb\u30fc\u30d7\u3068\u3044\u3046\u8a00\u8449\u306f\u805e\u3044\u305f\u3053\u3068\u304c\u3042\u308b\u304b\u3082\u3057\u308c\u307e\u305b\u3093\u3002 \u3057\u304b\u3057\u3001\u305d\u308c\u306f\u4f55\u306a\u306e\u304b\uff1f<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u9867\u5ba2<a href=\"https:\/\/www.questionpro.com\/cx\/why\/5-pillars.html\">\u4f53\u9a13\u3092\u901a\u3058\u3066<\/a>\u7af6\u5408\u3068\u306e\u5dee\u5225\u5316\u3092\u56f3\u308b\u305f\u3081\u306b\u3001\u9867\u5ba2\u4e2d\u5fc3\u4e3b\u7fa9\u306b\u8ee2\u63db\u3059\u308b\u4f01\u696d\u304c\u5897\u3048\u3066\u3044\u307e\u3059\u3002 \u3053\u306e\u30a2\u30d7\u30ed\u30fc\u30c1\u3067\u306f\u3001\u304a\u5ba2\u69d8\u3092\u30d3\u30b8\u30cd\u30b9\u306e\u4e2d\u5fc3\u306b\u7f6e\u304f\u3053\u3068\u3001\u3064\u307e\u308a\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u306e\u30eb\u30fc\u30d7\u3092\u9589\u3058\u308b\u3053\u3068\u306b\u91cd\u70b9\u3092\u7f6e\u3044\u3066\u3044\u307e\u3059\u3002<\/span><\/p>\n<p><span style=\"font-weight: 400;\">NPS\u3001CSAT\u3001CES\u3001<a href=\"https:\/\/usqa.questionpro.com\/blog\/what-is-market-research\/\">\u5e02\u5834\u8abf\u67fb\u306a\u3069\u306e<\/a> <a href=\"https:\/\/usqa.questionpro.com\/blog\/surveys\/\">\u8abf\u67fb\u306f<\/a>\u3001\u9867\u5ba2\u30d9\u30fc\u30b9\u3092\u7406\u89e3\u3059\u308b\u305f\u3081\u306e\u8cb4\u91cd\u306a\u30c4\u30fc\u30eb\u3068\u306a\u308a\u307e\u3059\u304c\u3001\u305d\u308c\u305e\u308c\u306b\u8ab2\u984c\u304c\u3042\u308a\u307e\u3059\u3002 \u5341\u5206\u306a\u56de\u7b54\u7387\u306e\u9054\u6210\u306b\u82e6\u52b4\u3057\u3066\u3044\u308b\u4f01\u696d\u306b\u3068\u3063\u3066\u306f\u3001\u30b5\u30f3\u30d7\u30eb\u30b5\u30a4\u30ba\u306b\u57fa\u3065\u304f\u7d71\u8a08\u7684\u691c\u8a3c\u306e\u554f\u984c\u304c\u767a\u751f\u3057\u3001\u53ce\u96c6\u3057\u305f\u30c7\u30fc\u30bf\u306e\u5b9f\u7528\u6027\u304c\u4f4e\u304f\u306a\u3063\u3066\u3057\u307e\u3044\u307e\u3059\u3002<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u305d\u306e\u305f\u3081\u3001Voice of Customer\u30d7\u30ed\u30b0\u30e9\u30e0\u3092\u5c0e\u5165\u3057\u3066\u3044\u308b\u4f01\u696d\u3067\u306f\u3001\u304a\u5ba2\u69d8\u306e\u58f0\u3092\u805e\u304f\u3053\u3068\u306b\u91cd\u70b9\u3092\u7f6e\u304d\u3001\u304a\u5ba2\u69d8\u306e\u30cb\u30fc\u30ba\u306b\u8033\u3092\u50be\u3051\u3001\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u306e\u30eb\u30fc\u30d7\u3092\u9589\u3058\u3088\u3046\u3068\u3059\u308b\u4f01\u696d\u304c\u5897\u3048\u3066\u304d\u3066\u3044\u307e\u3059\u3002<\/span><\/p>\n<h2><span style=\"font-weight: 400;\">\u30ab\u30b9\u30bf\u30de\u30fc\u30fb\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u30fb\u30eb\u30fc\u30d7\u3068\u306f\uff1f<\/span><\/h2>\n<p><span style=\"font-weight: 400;\">\u4f01\u696d\u306b\u306f\u3001\u3042\u3089\u3086\u308b\u65b9\u5411\u304b\u3089\u304a\u5ba2\u69d8\u306e\u58f0\u304c\u5c4a\u304d\u307e\u3059\u3002 \u55b6\u696d\u3084\u30b5\u30dd\u30fc\u30c8\u30e1\u30f3\u30d0\u30fc\u3068\u306e\u4f1a\u8a71\u306f\u6bce\u65e5\u767a\u751f\u3057\u307e\u3059\u3002 \u8ab2\u984c\u306f\u3001\u3053\u306e\u60c5\u5831\u3092\u53ce\u96c6\u3057\u3001\u8ffd\u8de1\u3057\u3066\u610f\u5473\u306e\u3042\u308b\u6d1e\u5bdf\u3092\u5f97\u3001\u305d\u308c\u3092\u4f7f\u3063\u3066\u884c\u52d5\u3092\u559a\u8d77\u3057\u3001\u4f1a\u793e\u304c\u305d\u306e\u60c5\u5831\u306b\u57fa\u3065\u3044\u3066\u5909\u66f4\u3092\u884c\u3063\u305f\u3053\u3068\u3092\u304a\u5ba2\u69d8\u306b\u77e5\u3089\u305b\u308b\u3053\u3068\u3067\u3059\u3002<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u9867\u5ba2\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u30eb\u30fc\u30d7\u3068\u306f\u3001\u9867\u5ba2\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u30b7\u30b9\u30c6\u30e0\u3092\u901a\u3058\u3066\u60c5\u5831\u3092\u53ce\u96c6\u3057\u3001\u305d\u308c\u3092\u793e\u5185\u306b\u5faa\u74b0\u3055\u305b\u3066\u884c\u52d5\u3092\u559a\u8d77\u3057\u3001\u305d\u306e\u884c\u52d5\u3092\u9867\u5ba2\u306b\u4f1d\u3048\u308b\u3053\u3068\u3067\u88fd\u54c1\u3084\u30b5\u30fc\u30d3\u30b9\u306e\u52b9\u679c\u3092\u5b9f\u611f\u3057\u3066\u3082\u3089\u3044\u3001\u3055\u3089\u306b\u4fa1\u5024\u3092\u9ad8\u3081\u3066\u3082\u3089\u3046\u3068\u3044\u3046\u3082\u306e\u3067\u3042\u308b\u3002<\/span><\/p>\n<h2><span style=\"font-weight: 400;\">\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u30eb\u30fc\u30d7\u3092\u9589\u3058\u308b\u3053\u3068\u306e\u91cd\u8981\u6027<\/span><\/h2>\n<p><span style=\"font-weight: 400;\">\u304a\u5ba2\u69d8\u304c\u30d6\u30e9\u30f3\u30c9\u3092\u5909\u3048\u308b\u4e3b\u306a\u7406\u7531\u306f\u3001\u4fa1\u5024\u3092\u611f\u3058\u306a\u3044\u304b\u3089\u3067\u3059\u3002 \u9867\u5ba2\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u306e\u30eb\u30fc\u30d7\u306f\u3001\u8cb4\u793e\u304c\u9867\u5ba2\u306e\u30cb\u30fc\u30ba\u306b\u8033\u3092\u50be\u3051\u3001\u305d\u308c\u306b\u5fdc\u3048\u3066\u3044\u308b\u3053\u3068\u3092\u793a\u3059\u3082\u306e\u3068\u3057\u3066\u91cd\u8981\u3067\u3059\u3002<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u304a\u5ba2\u69d8\u306e\u58f0\u306f\u3001\u5168\u793e\u3092\u901a\u3058\u3001\u4ee5\u4e0b\u306e\u3088\u3046\u306a\u3001\u304a\u5ba2\u69d8\u306e\u4f53\u9a13\u306b\u5f71\u97ff\u3092\u4e0e\u3048\u308b\u3042\u3089\u3086\u308b\u90e8\u9580\u306b\u6d41\u308c\u307e\u3059\u3002<br \/>\n<\/span><\/p>\n<ul>\n<li><span style=\"font-weight: 400;\">\u30b5\u30dd\u30fc\u30c8<\/span><\/li>\n<li><span style=\"font-weight: 400;\">\u30de\u30fc\u30b1\u30c6\u30a3\u30f3\u30b0<\/span><\/li>\n<li><span style=\"font-weight: 400;\">\u58f2\u4e0a\u9ad8<\/span><\/li>\n<li><span style=\"font-weight: 400;\">\u88fd\u54c1\u30fb\u6280\u8853<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">\u307e\u305f\u3001\u5185\u90e8\u30eb\u30fc\u30d7\u306f\u3001\u90e8\u9580\u9593\u306e\u30ae\u30e3\u30c3\u30d7\u3092\u56de\u907f\u3057\u3001\u3059\u3079\u3066\u306e\u90e8\u9580\u3067\u771f\u5b9f\u306e\u30bd\u30fc\u30b9\u3092\u7d71\u4e00\u3059\u308b\u3053\u3068\u3067\u304a\u7c97\u672b\u306a<a href=\"https:\/\/usqa.questionpro.com\/blog\/customer-journey-map\/\">\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u3092<\/a>\u9632\u6b62\u3059\u308b\u305f\u3081\u306b\u4e0d\u53ef\u6b20\u3067\u3059\u3002<\/span><\/p>\n<ul>\n<li><span style=\"font-weight: 400;\"><strong>\u5916\u90e8\u9867\u5ba2\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u30eb\u30fc\u30d7\u3068\u306f<\/strong>\u3001\u9867\u5ba2\u304b\u3089\u306e\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u304b\u3089\u3001\u305d\u308c\u3092\u57fa\u306b\u3057\u305f\u4f01\u696d\u306e\u6700\u7d42\u7684\u306a\u5bfe\u5fdc\u306b\u81f3\u308b\u307e\u3067\u306e\u7d4c\u8def\u3092\u6307\u3059\u3002  <\/span><\/li>\n<li><span style=\"font-weight: 400;\"><strong>\u5916\u5074\u306e\u30b5\u30a4\u30af\u30eb\u306e\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u30eb\u30fc\u30d7\u306f<\/strong>\u3001\u3042\u306a\u305f\u304c\u7a4d\u6975\u7684\u306b\u8033\u3092\u50be\u3051\u3066\u3044\u308b\u3053\u3068\u3001\u3042\u306a\u305f\u306e\u4f1a\u793e\u304c\u6c17\u306b\u304b\u3051\u3066\u3044\u308b\u3053\u3068\u3001\u305d\u3057\u3066\u8981\u6c42\u3055\u308c\u305f\u5909\u66f4\u3092\u884c\u3046\u3053\u3068\u3092\u7d04\u675f\u3059\u308b\u3053\u3068\u3092\u30af\u30e9\u30a4\u30a2\u30f3\u30c8\u306b\u793a\u3059\u305f\u3081\u3001\u975e\u5e38\u306b\u91cd\u8981\u3067\u3042\u308b\u3002<\/span><\/li>\n<\/ul>\n<h2><span style=\"font-weight: 400;\">\u9867\u5ba2\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u306e\u30eb\u30fc\u30d7\u3092\u9589\u3058\u308b\u306b\u306f<\/span><\/h2>\n<p><span style=\"font-weight: 400;\">\u793e\u5185\u5916\u306e\u9867\u5ba2\u304b\u3089\u306e\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u30eb\u30fc\u30d7\u3092\u69cb\u7bc9\u3059\u308b\u3002 \u30a4\u30f3\u30ca\u30fc\u30ab\u30b9\u30bf\u30de\u30fc\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u30eb\u30fc\u30d7\u3068\u306f\u3001NPS\u8abf\u67fb\u306e\u30b3\u30df\u30e5\u30cb\u30b1\u30fc\u30b7\u30e7\u30f3\u30b5\u30a4\u30af\u30eb\u3001\u3064\u307e\u308a\u30b5\u30dd\u30fc\u30c8\u3084\u55b6\u696d\u306a\u3069\u304a\u5ba2\u69d8\u3068\u76f4\u63a5\u95a2\u308f\u308b\u30c1\u30fc\u30e0\u306b\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u3055\u308c\u3001\u793e\u5185\u306e\u5168\u90e8\u7f72\u306b\u5171\u6709\u3055\u308c\u3066\u7d4c\u55b6\u5224\u65ad\u306e\u6750\u6599\u306b\u306a\u308b\u3053\u3068\u3092\u6307\u3057\u307e\u3059\u3002<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u4f8b\u3048\u3070\u3001\u6f5c\u5728\u9867\u5ba2\u304c\u88fd\u54c1\u3067\u89e3\u6c7a\u3057\u305f\u3044\u30da\u30a4\u30f3\u30dd\u30a4\u30f3\u30c8\u306e\u60c5\u5831\u3092\u55b6\u696d\u30c1\u30fc\u30e0\u304c\u53d7\u3051\u53d6\u308a\u3001\u305d\u306e\u60c5\u5831\u3092\u30de\u30fc\u30b1\u30c6\u30a3\u30f3\u30b0\u30c1\u30fc\u30e0\u306b\u4f1d\u9054\u3057\u3001\u30e1\u30c3\u30bb\u30fc\u30b8\u3084\u30dd\u30b8\u30b7\u30e7\u30cb\u30f3\u30b0\u306b\u53cd\u6620\u3055\u305b\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002 \u307e\u305f\u3001\u305d\u306e\u60c5\u5831\u3092\u88fd\u54c1\u30c1\u30fc\u30e0\u306b\u4f1d\u3048\u3001\u88fd\u54c1\u30c1\u30fc\u30e0\u306f\u305d\u306e\u60c5\u5831\u3092\u4f7f\u3063\u3066\u3001\u88fd\u54c1\u306e\u5177\u4f53\u7684\u306a\u30da\u30a4\u30f3\u30dd\u30a4\u30f3\u30c8\u3092\u3088\u308a\u3088\u304f\u89e3\u6c7a\u3059\u308b\u305f\u3081\u306b\u6d3b\u7528\u3057\u307e\u3059\u3002<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u30de\u30fc\u30b1\u30c6\u30a3\u30f3\u30b0\u30c1\u30fc\u30e0\u306f\u3001<a href=\"https:\/\/www.questionpro.com\/features\/net-promoter-score.html\">NPS\u8abf\u67fb\u304b\u3089<\/a>\u30dd\u30b8\u30c6\u30a3\u30d6\u306a\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u3092\u5f97\u3066\u3001\u30b1\u30fc\u30b9\u30b9\u30bf\u30c7\u30a3\u306b\u3057\u305f\u308a\u3001\u826f\u3044\u30ec\u30d3\u30e5\u30fc\u3092\u3057\u3066\u304f\u308c\u308b\u304a\u5ba2\u69d8\u3092\u7279\u5b9a\u3057\u305f\u308a\u3057\u3066\u3044\u307e\u3059\u3002 \u30b5\u30dd\u30fc\u30c8\u30c1\u30fc\u30e0\u3068\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30af\u30bb\u30b9\u30c1\u30fc\u30e0\u306f\u3001\u6279\u8a55\u5bb6\u304b\u3089\u306e\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u3092\u53d7\u3051\u3066\u3044\u307e\u3059\u3002 \u305d\u3057\u3066\u3001\u540c\u3058\u3088\u3046\u306b\u8ca0\u50b5\u3082\u5206\u6790\u3057\u3001\u3069\u306e\u3088\u3046\u306b\u6539\u5584\u3059\u308c\u3070\u3088\u308a\u826f\u3044\u9867\u5ba2\u4f53\u9a13\u304c\u3067\u304d\u308b\u304b\u3092\u8003\u3048\u3066\u3044\u307e\u3059\u3002<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u3053\u308c\u3089\u306e\u4f8b\u3067\u306f\u3001\u3059\u3079\u3066\u306e\u30c1\u30fc\u30e0\u304c\u304a\u5ba2\u69d8\u306e\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u306b\u30a2\u30af\u30bb\u30b9\u3067\u304d\u308b\u3053\u3068\u304c\u308f\u304b\u308a\u307e\u3059\u3002 \u307e\u305f\u3001\u5404\u90e8\u9580\u304c\u72ec\u81ea\u306b\u8abf\u67fb\u3057\u305f\u7d50\u679c\u306b\u57fa\u3065\u3044\u3066\u610f\u601d\u6c7a\u5b9a\u3092\u884c\u3044\u3001\u9867\u5ba2\u4f53\u9a13\u3092\u65ad\u7247\u5316\u3055\u305b\u308b\u3088\u3046\u306a\u3053\u3068\u3082\u3042\u308a\u307e\u305b\u3093\u3002<\/span><\/p>\n<h2><span style=\"font-weight: 400;\">\u30ab\u30b9\u30bf\u30de\u30fc\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u30eb\u30fc\u30d7\u30d7\u30ed\u30bb\u30b9<\/span><\/h2>\n<p><span style=\"font-weight: 400;\">\u304a\u5ba2\u69d8\u304b\u3089\u306e\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u3060\u3051\u3067\u306a\u304f\u3001\u793e\u5185\u3067\u306e\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u3082\u975e\u5e38\u306b\u91cd\u8981\u3067\u3059\u3002  <\/span><\/p>\n<p><img decoding=\"async\" class=\"alignnone size-full wp-image-128260\" src=\"https:\/\/usqa.questionpro.com\/blog\/wp-content\/uploads\/2022\/01\/customer-feedback-loop-process-min.jpg\" alt=\"\u30ab\u30b9\u30bf\u30de\u30fc\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u30eb\u30fc\u30d7\u30d7\u30ed\u30bb\u30b9\" width=\"992\" height=\"952\"><\/p>\n<p><span style=\"font-weight: 400;\">\u3053\u308c\u3089\u306e\u3053\u3068\u3092\u53ef\u80fd\u306b\u3059\u308b\u305f\u3081\u306b\u306f\u3001\u3059\u3079\u3066\u306e\u90e8\u9580\u3092\u6a2a\u65ad\u3057\u3066\u30c7\u30fc\u30bf\u3092\u5358\u4e00\u306e\u771f\u5b9f\u306e\u30bd\u30fc\u30b9\u306b\u96c6\u7d04\u3067\u304d\u308b\u9867\u5ba2\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u30c4\u30fc\u30eb\u306e\u4f7f\u7528\u304c\u4e0d\u53ef\u6b20\u3067\u3059\u3002<\/span><\/p>\n<h3 style=\"padding-left: 40px;\"><span style=\"font-weight: 400;\">1.\u30c1\u30fc\u30e0\u30e1\u30f3\u30d0\u30fc\u5168\u54e1\u304c\u6700\u521d\u304b\u3089\u30d7\u30ed\u30bb\u30b9\u3092\u77e5\u3063\u3066\u3044\u308b\u3053\u3068\u3092\u78ba\u8a8d\u3059\u308b\u3002<\/span><\/h3>\n<p><span style=\"font-weight: 400;\">\u3059\u3079\u3066\u306e\u5f93\u696d\u54e1\u3068\u7ba1\u7406\u8005\u304c\u3001\u4f1a\u793e\u306e\u76ee\u6a19\u3001\u4fa1\u5024\u89b3\u3001\u4f7f\u547d\u3092\u8a8d\u8b58\u3057\u3001\u6a5f\u80fd\u7684\u306a\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u30d7\u30ed\u30bb\u30b9\u306b\u53c2\u52a0\u3059\u308b\u5fc5\u8981\u304c\u3042\u308a\u307e\u3059\u3002 \u305d\u308c\u304c\u81ea\u4fe1\u3068\u306a\u308a\u3001\u4fa1\u5024\u89b3\u3068\u306a\u308a\u3001\u4f01\u696d\u3078\u306e\u7684\u78ba\u3067\u4fa1\u5024\u3042\u308b\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u3068\u306a\u308b\u306e\u3067\u3059\u3002 <a href=\"https:\/\/usqa.questionpro.com\/blog\/consumer-behavior-definition\/\">\u6d88\u8cbb\u8005\u306e\u884c\u52d5\u3092<\/a>\u610f\u8b58\u3059\u308b\u3053\u3068\u3067\u3001\u6d88\u8cbb\u8005\u3092\u30d3\u30b8\u30cd\u30b9\u306e\u8cc7\u7523\u306b\u5909\u3048\u308b\u3053\u3068\u304c\u3067\u304d\u308b\u306e\u3067\u3059\u3002<\/span><\/p>\n<h3 style=\"padding-left: 40px;\"><span style=\"font-weight: 400;\">2.\u30c7\u30fc\u30bf\u306e\u80cc\u5f8c\u306b\u3042\u308b\u30c8\u30ec\u30f3\u30c9\u3084\u30a4\u30f3\u30b5\u30a4\u30c8\u306b\u6ce8\u76ee\u3059\u308b\u3002<\/span><\/h3>\n<p><span style=\"font-weight: 400;\">\u30ab\u30b9\u30bf\u30de\u30fc\u30fb\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u30fb\u30eb\u30fc\u30d7\u306e\u6210\u529f\u306b\u306f\u3001<a href=\"https:\/\/usqa.questionpro.com\/blog\/data-collection\/\">\u30c7\u30fc\u30bf\u306e\u53ce\u96c6\u304c<\/a>\u4e0d\u53ef\u6b20\u3067\u3059\u304c\u3001\u3053\u306e\u7d50\u679c\u306b\u307e\u3064\u308f\u308b\u53c2\u52a0\u8005\u306e\u884c\u52d5\u3092\u5206\u6790\u3059\u308b\u3053\u3068\u304c\u4e0d\u53ef\u6b20\u3067\u3059\u3002 \u8077\u5834\u3092\u542b\u3080\u3042\u3089\u3086\u308b\u793e\u4f1a\u74b0\u5883\u306b\u306f\u3001\u53c2\u52a0\u8005\u304c\u3069\u306e\u3088\u3046\u306a\u4eba\u305f\u3061\u306a\u306e\u304b\u3001\u5f7c\u3089\u306e\u4f53\u9a13\u3092\u5411\u4e0a\u3055\u305b\u308b\u305f\u3081\u306b\u4f55\u304c\u3067\u304d\u308b\u306e\u304b\u3001\u3068\u3044\u3063\u305f\u6d1e\u5bdf\u3092\u4e0e\u3048\u3066\u304f\u308c\u308b\u50be\u5411\u3084\u30d1\u30bf\u30fc\u30f3\u304c\u5b58\u5728\u3057\u307e\u3059\u3002<\/span><\/p>\n<h3 style=\"padding-left: 40px;\"><span style=\"font-weight: 400;\">3.\u7d50\u679c\u3092\u5171\u6709\u3057\u3001\u60c5\u5831\u53ce\u96c6\u3092\u7d9a\u3051\u308b\u3002<\/span><\/h3>\n<p><span style=\"font-weight: 400;\">\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u306e\u30eb\u30fc\u30d7\u3092\u9589\u3058\u308b\u306b\u306f\u3001\u65b0\u3057\u3044\u60c5\u5831\u3092\u6301\u3063\u3066\u51fa\u767a\u70b9\u306b\u623b\u308a\u3001\u4f55\u3092\u6539\u5584\u3001\u5909\u66f4\u3001\u6d88\u6ec5\u3055\u305b\u308b\u3079\u304d\u304b\u3001\u4f55\u3092\u7d44\u7e54\u5185\u306b\u6b8b\u3057\u3001\u5b9f\u65bd\u3059\u3079\u304d\u304b\u3092\u5224\u65ad\u3059\u308b\u3053\u3068\u304c\u4e0d\u53ef\u6b20\u3067\u3059\u3002 \u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u30eb\u30fc\u30d7\u3092\u6210\u529f\u3055\u305b\u308b\u305f\u3081\u306b\u306f\u3001\u6b63\u76f4\u3055\u3068\u7387\u76f4\u3055\u304c\u91cd\u8981\u3067\u3059\u3002<\/span><\/p>\n<h3 style=\"padding-left: 40px;\"><span style=\"font-weight: 400;\">4.\u30c1\u30e3\u30f3\u30b9\u3068\u884c\u52d5\u3092\u8d77\u3053\u3059\u305f\u3081\u306b\u3001\u5f93\u696d\u54e1\u306b\u9580\u6238\u3092\u958b\u304f  <\/span><\/h3>\n<p><span style=\"font-weight: 400;\">\u9867\u5ba2\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u306e\u30eb\u30fc\u30d7\u3092\u6210\u529f\u3055\u305b\u308b\u3053\u3068\u306f\u3001\u8077\u5834\u6587\u5316\u306e\u5411\u4e0a\u3084\u5f93\u696d\u54e1\u4f53\u9a13\u306e\u6539\u5584\u4ee5\u4e0a\u306e\u7d50\u679c\u3092\u3082\u305f\u3089\u3057\u307e\u3059\u3002 \u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306e\u4e2d\u3067\u4f1a\u793e\u5168\u4f53\u306e\u6210\u9577\u306e\u305f\u3081\u306b\u3001\u793e\u54e1\u304c\u6c7a\u65ad\u3057\u3001\u884c\u52d5\u3059\u308b\u9580\u6238\u3092\u958b\u304f\u3053\u3068\u304c\u3067\u304d\u308b\u306e\u3067\u3059\u3002 \u307e\u305f\u3001\u3088\u308a\u826f\u3044\u30b3\u30df\u30e5\u30cb\u30b1\u30fc\u30b7\u30e7\u30f3\u306f\u3001\u3088\u308a\u826f\u3044\u30d1\u30d5\u30a9\u30fc\u30de\u30f3\u30b9\u3092\u751f\u307f\u51fa\u3057\u3001\u5f93\u696d\u54e1\u306e\u30e2\u30c1\u30d9\u30fc\u30b7\u30e7\u30f3\u3092\u5411\u4e0a\u3055\u305b\u307e\u3059\u3002<\/span><\/p>\n<h2><span style=\"font-weight: 400;\">\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u30eb\u30fc\u30d7\u306e\u4f8b<\/span><\/h2>\n<p><span style=\"font-weight: 400;\">\u5916\u90e8\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u306e\u30eb\u30fc\u30d7\u3068\u306f\u3001\u304a\u5ba2\u69d8\u304c\u305d\u306e\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u3092\u884c\u3044\u3001\u305d\u306e\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u3092\u805e\u3044\u305f\u4f01\u696d\u304c\u4f55\u3089\u304b\u306e\u30a2\u30af\u30b7\u30e7\u30f3\u3092\u8d77\u3053\u3057\u305f\u3068\u3044\u3046\u60c5\u5831\u3092\u4f01\u696d\u304b\u3089\u53d7\u3051\u53d6\u308b\u3053\u3068\u3092\u6307\u3057\u307e\u3059\u3002  <\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u5358\u306b\u300c\u3054\u610f\u898b\u3042\u308a\u304c\u3068\u3046\u3054\u3056\u3044\u307e\u3057\u305f\u300d\u3068\u3044\u3046\u3060\u3051\u3067\u306f\u30c0\u30e1\u306a\u306e\u3067\u3059\u3002 \u305d\u308c\u306f\u3001\u3042\u306a\u305f\u304c\u9867\u5ba2\u306e\u767a\u8a00\u3092\u6c17\u306b\u304b\u3051\u3001\u305d\u306e\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u3092\u4f7f\u3063\u3066\u5909\u5316\u3092\u3082\u305f\u3089\u305d\u3046\u3068\u3057\u3066\u3044\u308b\u3053\u3068\u3092\u793a\u3059\u3001\u771f\u306e\u5bfe\u5fdc\u3067\u3059\u3002<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u4f8b\u3048\u3070\u3001\u30d8\u30eb\u30d7\u30c7\u30b9\u30af\u304c\u8907\u6570\u306e\u304a\u5ba2\u69d8\u304b\u3089\u8981\u671b\u306e\u3042\u3063\u305f\u65b0\u88fd\u54c1\u3092\u30ea\u30ea\u30fc\u30b9\u3059\u308b\u3068\u3057\u307e\u3059\u3002 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CX\u304c\u3069\u306e\u3088\u3046\u306b\u3053\u308c\u3089\u306e\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u306e\u30eb\u30fc\u30d7\u3092\u9589\u3058\u3001\u9867\u5ba2\u306e\u58f0\u306b\u8033\u3092\u50be\u3051\u308b\u3053\u3068\u3092\u91cd\u8996\u3059\u308b\u4f01\u696d\u3068\u3057\u3066\u5dee\u5225\u5316\u3092\u56f3\u308b\u3053\u3068\u304c\u3067\u304d\u308b\u304b\u3092\u3054\u89a7\u304f\u3060\u3055\u3044\u3002 \u30bd\u30d5\u30c8\u30a6\u30a7\u30a2\u306e\u30c7\u30e2\u3092\u30ea\u30af\u30a8\u30b9\u30c8\u3059\u308b<\/strong><\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p><span class=\"rt-reading-time\" style=\"display: block;\"><span class=\"rt-label rt-prefix\">Reading Time: <\/span> <span class=\"rt-time\">&lt; 1<\/span> <span class=\"rt-label rt-postfix\">minute read<\/span><\/span> \u30ab\u30b9\u30bf\u30de\u30fc\u30fb\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u30fb\u30eb\u30fc\u30d7\u3068\u3044\u3046 [&hellip;]<\/p>\n","protected":false},"author":49,"featured_media":710214,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_genesis_hide_title":false,"_genesis_hide_breadcrumbs":false,"_genesis_hide_singular_image":false,"_genesis_hide_footer_widgets":false,"_genesis_custom_body_class":"","_genesis_custom_post_class":"","_genesis_layout":"","footnotes":""},"categories":[1194],"tags":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v20.4 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>\u30ab\u30b9\u30bf\u30de\u30fc\u30fb\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u30fb\u30eb\u30fc\u30d7\u3002\u30eb\u30fc\u30d7\u3068\u306f\u4f55\u304b\u3001\u30eb\u30fc\u30d7\u3092\u9589\u3058\u308b\u306b\u306f\u3069\u3046\u3059\u308c\u3070\u3088\u3044\u304b | QuestionPro<\/title>\n<meta name=\"description\" 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