{"id":731058,"date":"2022-05-06T11:24:33","date_gmt":"2022-05-06T11:24:33","guid":{"rendered":"https:\/\/www.questionpro.com\/blog\/%e3%82%ab%e3%82%b9%e3%82%bf%e3%83%9e%e3%83%bc%e3%82%b8%e3%83%a3%e3%83%bc%e3%83%8b%e3%83%bc%e3%81%a8%e3%82%ab%e3%82%b9%e3%82%bf%e3%83%9e%e3%83%bc%e3%82%a8%e3%82%af%e3%82%b9%e3%83%9a%e3%83%aa%e3%82%a8\/"},"modified":"2023-02-07T07:17:14","modified_gmt":"2023-02-07T07:17:14","slug":"%e3%82%ab%e3%82%b9%e3%82%bf%e3%83%9e%e3%83%bc%e3%82%b8%e3%83%a3%e3%83%bc%e3%83%8b%e3%83%bc%e3%81%a8%e3%82%ab%e3%82%b9%e3%82%bf%e3%83%9e%e3%83%bc%e3%82%a8%e3%82%af%e3%82%b9%e3%83%9a%e3%83%aa%e3%82%a8","status":"publish","type":"post","link":"https:\/\/qa-release.questionpro.com\/blog\/ja\/%e3%82%ab%e3%82%b9%e3%82%bf%e3%83%9e%e3%83%bc%e3%82%b8%e3%83%a3%e3%83%bc%e3%83%8b%e3%83%bc%e3%81%a8%e3%82%ab%e3%82%b9%e3%82%bf%e3%83%9e%e3%83%bc%e3%82%a8%e3%82%af%e3%82%b9%e3%83%9a%e3%83%aa%e3%82%a8\/","title":{"rendered":"\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u3068\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u3002\u305d\u306e\u9055\u3044\u3068\u306f"},"content":{"rendered":"<p><span style=\"font-weight: 300;\">\u3067\u306f\u3001\u306a\u305c\u3042\u306a\u305f\u306e\u4f1a\u793e\u306b\u306f\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u3068\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u306e\u4e21\u65b9\u304c\u5fc5\u8981\u306a\u306e\u3067\u3057\u3087\u3046\u304b\uff1f \u540c\u3058\u3058\u3083\u306a\u3044\u3067\u3059\u304b\uff1f \u305d\u3046\u3067\u306f\u3042\u308a\u307e\u305b\u3093\u3002<\/span><\/p>\n<p><span style=\"font-weight: 300;\">\u30ab\u30b9\u30bf\u30de\u30fc\u30fb\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u3068\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u306b\u51fa\u4f1a\u3063\u305f\u3068\u304d\u3001\u3042\u306a\u305f\u304c\u6df7\u4e71\u3059\u308b\u306e\u306f\u7121\u7406\u3082\u3042\u308a\u307e\u305b\u3093\u3002\u3057\u304b\u3057\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30fb\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u3068\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u306f\u3001\u305d\u306e\u672c\u8cea\u3068\u76ee\u7684\u304c\u7570\u306a\u3063\u3066\u3044\u307e\u3059\u3002<\/span><\/p>\n<p><span style=\"font-weight: 300;\">\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u306f\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u3068\u4f55\u304c\u9055\u3046\u306e\u304b\u3001\u3069\u306e\u3088\u3046\u306b\u5dee\u5225\u5316\u3067\u304d\u308b\u306e\u304b\u3001\u3082\u3063\u3068\u77e5\u308a\u305f\u3044\u65b9\u306f\u3053\u3061\u3089\u3078\u3069\u3046\u305e\u3002 \u307e\u305a\u3001\u305d\u308c\u305e\u308c\u306e\u7528\u8a9e\u306e\u5b9a\u7fa9\u306b\u3064\u3044\u3066\u3001\u3054\u304f\u7c21\u5358\u306b\u7406\u89e3\u3059\u308b\u3053\u3068\u304b\u3089\u59cb\u3081\u307e\u3057\u3087\u3046\u3002  <\/span><\/p>\n<div class=\"tags-wrap\">\n<p class=\"content-index\" style=\"margin-top: 0;\">\u30b3\u30f3\u30c6\u30f3\u30c4\u30a4\u30f3\u30c7\u30c3\u30af\u30b9<\/p>\n<ol style=\"font-weight: 400; margin: 0px 30px; line-height: 22px;\">\n<li style=\"lisy-style-type: decimal;\"><a href=\"#What_is_Customer_Journey\">\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u3068\u306f<\/a><\/li>\n<li style=\"lisy-style-type: decimal;\"><a href=\"#What_is_Customer_Experience\">\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u3068\u306f<\/a><\/li>\n<li style=\"lisy-style-type: decimal;\"><a href=\"#Why_are_they_different\">\u306a\u305c\u9055\u3046\u306e\u304b<\/a><\/li>\n<li style=\"lisy-style-type: decimal;\"><a href=\"#Example\">\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u3068\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306e\u6bd4\u8f03\u4f8b<\/a><\/li>\n<li style=\"lisy-style-type: decimal;\"><a href=\"#Conclusion\">\u7d50\u8ad6<\/a><\/li>\n<\/ol>\n<\/div>\n<h2 id=\"What_is_Customer_Journey\">\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u3068\u306f\uff1f<\/h2>\n<p><a href=\"https:\/\/usqa.questionpro.com\/blog\/customer-journey-map\/\"><span style=\"font-weight: 300;\">\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc<\/span><\/a><span style=\"font-weight: 300;\"> \u306f\u3001\u304a\u5ba2\u69d8\u306e\u88fd\u54c1\u3084\u30b5\u30fc\u30d3\u30b9\u306b\u5bfe\u3059\u308b\u3001\u307e\u305f\u304a\u5ba2\u69d8\u306e\u4f1a\u793e\u306b\u5bfe\u3059\u308b\u3059\u3079\u3066\u306e\u884c\u52d5\u3068\u76f8\u4e92\u4f5c\u7528\u306e\u96c6\u5408\u3067\u3059\u3002 \u3053\u308c\u3089\u306e\u30a2\u30af\u30b7\u30e7\u30f3\u306f\u3001\u73fe\u5b9f\u306e\u3082\u306e\u3067\u3042\u3063\u3066\u3082\u53ef\u80fd\u306a\u3082\u306e\u3067\u3042\u3063\u3066\u3082\u3088\u304f\u3001\u8ca9\u58f2\u524d\u3084\u8ca9\u58f2\u5f8c\u306e\u6bb5\u968e\u3092\u542b\u3081\u3001\u8cfc\u5165\u30d7\u30ed\u30bb\u30b9\u306b\u3068\u3069\u307e\u3089\u306a\u3044\u3002<\/span><\/p>\n<p><span style=\"font-weight: 300;\">\u30b8\u30e3\u30fc\u30cb\u30fc\u306f5\u3064\u306e\u30b9\u30c6\u30fc\u30b8\u3067\u69cb\u6210\u3055\u308c\u3066\u304a\u308a\u3001\u5e38\u306b\u5ff5\u982d\u306b\u7f6e\u3044\u3066\u304a\u304f\u3053\u3068\u304c\u91cd\u8981\u3067\u3059\u3002\u30b8\u30e3\u30fc\u30cb\u30fc\u3092\u3088\u304f\u77e5\u308c\u3070\u3001\u9069\u5207\u306a\u30bf\u30a4\u30df\u30f3\u30b0\u3067\u30cb\u30fc\u30ba\u306b\u5bfe\u5fdc\u3059\u308b\u3053\u3068\u3067\u30bf\u30fc\u30b2\u30c3\u30c8\u306b\u8fd1\u3065\u304f\u3053\u3068\u304c\u3067\u304d\u3001\u30b8\u30e3\u30fc\u30cb\u30fc\u306e\u6642\u9593\u3092\u77ed\u7e2e\u3057\u3001\u30e9\u30a4\u30d5\u30b5\u30a4\u30af\u30eb\u3092\u9577\u304f\u3059\u308b\u3053\u3068\u306b\u3064\u306a\u304c\u308a\u307e\u3059\u3002<\/span><\/p>\n<p><span style=\"font-weight: 300;\">\u7279\u7b46\u3059\u3079\u304d\u306f\u3001\u305d\u306e\u540d\u306e\u901a\u308a\u3001\u304a\u5ba2\u69d8\u306b\u30d5\u30a9\u30fc\u30ab\u30b9\u3057\u3066\u3044\u308b\u3053\u3068\u3067\u3059\u3002 \u3060\u304b\u3089\u3053\u305d\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u3068\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306b\u3064\u3044\u3066\u81ea\u554f\u81ea\u7b54\u3059\u308b\u5fc5\u8981\u304c\u3042\u308b\u306e\u3067\u3059\u3002  <\/span><\/p>\n<ul>\n<li style=\"font-weight: 300;\" aria-level=\"1\"><span style=\"font-weight: 300;\">\u5f7c\u3089\u304c\u8ab0\u306a\u306e\u304b\u77e5\u3063\u3066\u3044\u308b\u306e\u304b\uff1f<\/span><\/li>\n<li style=\"font-weight: 300;\" aria-level=\"1\"><span style=\"font-weight: 300;\">\u5f7c\u3089\u304c\u3069\u306e\u3088\u3046\u306a\u884c\u52d5\u3092\u3068\u308b\u306e\u304b\u3001\u79c1\u305f\u3061\u306f\u77e5\u3063\u3066\u3044\u308b\u306e\u3067\u3057\u3087\u3046\u304b\uff1f<\/span><\/li>\n<li style=\"font-weight: 300;\" aria-level=\"1\"><span style=\"font-weight: 300;\">\u79c1\u305f\u3061\u306f\u3001\u5f7c\u3089\u306e\u6b32\u6c42\u3092\u7406\u89e3\u3057\u3066\u3044\u308b\u306e\u3060\u308d\u3046\u304b\uff1f<\/span><\/li>\n<li style=\"font-weight: 300;\" aria-level=\"1\"><span style=\"font-weight: 300;\">\u3042\u306a\u305f\u306e\u30d6\u30e9\u30f3\u30c9\u304c\u76f8\u624b\u306b\u3069\u306e\u3088\u3046\u306a\u611f\u60c5\u3092\u62b1\u304b\u305b\u308b\u304b\u77e5\u3063\u3066\u3044\u307e\u3059\u304b\uff1f  <\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 300;\">\u9867\u5ba2\u304c\u7d4c\u9a13\u3059\u308b\u8ca9\u58f2\u30d7\u30ed\u30bb\u30b9\u306f\u3001\u30cb\u30fc\u30ba\u304c\u767a\u751f\u3057\u305f\u3068\u304d\u304b\u3089\u3001\u30ea\u30b5\u30fc\u30c1\u3084\u3055\u307e\u3056\u307e\u306a\u4ee3\u66ff\u6848\u307e\u3067\u591a\u5c90\u306b\u308f\u305f\u308a\u307e\u3059\u3002 \u30d3\u30b8\u30cd\u30b9\u6226\u7565\u306b\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u3092\u8003\u616e\u3059\u308b\u3053\u3068\u3067\u3001\u53d6\u308a\u4e0a\u3052\u308b\u3079\u304d\u30c8\u30d4\u30c3\u30af\u3001\u30d5\u30a9\u30fc\u30de\u30c3\u30c8\u3001\u914d\u4fe1\u30c1\u30e3\u30cd\u30eb\u3092\u5b9a\u7fa9\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002<\/span><\/p>\n<p><span style=\"font-weight: 300;\">\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u69cb\u7bc9\u306e\u6700\u521d\u306e\u30b9\u30c6\u30c3\u30d7\u306e\u3072\u3068\u3064\u306f\u3001\u30d0\u30a4\u30e4\u30fc\u30da\u30eb\u30bd\u30ca\u306e\u5b9a\u7fa9\u3067\u3059\u3002 \u30af\u30e9\u30a4\u30a2\u30f3\u30c8\u3092\u7279\u5b9a\u3059\u308b\u3053\u3068\u3067\u3001\u30af\u30e9\u30a4\u30a2\u30f3\u30c8\u3092\u7406\u89e3\u3057\u3001\u305d\u306e\u7acb\u5834\u306b\u7acb\u3063\u3066\u3001\u30af\u30e9\u30a4\u30a2\u30f3\u30c8\u306e\u7279\u5fb4\u3001\u7d4c\u9a13\u3001\u30cb\u30fc\u30ba\u3092\u77e5\u308b\u3053\u3068\u304c\u3067\u304d\u308b\u3088\u3046\u306b\u306a\u308a\u307e\u3059\u3002<\/span><\/p>\n<p><span style=\"font-weight: 300;\">\u30d0\u30a4\u30e4\u30fc\u30da\u30eb\u30bd\u30ca\u3092\u5b9a\u7fa9\u3057\u305f\u5f8c\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u30de\u30c3\u30d7\u3092\u4f5c\u6210\u3057\u307e\u3059\u3002 <\/span><a href=\"https:\/\/www.questionpro.com\/cx\/why\/journey-mapping.html\"><br \/>\n<span style=\"font-weight: 300;\">\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u30de\u30c3\u30d7<\/span><br \/>\n<\/a><span style=\"font-weight: 300;\">&#8211; \u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u30de\u30c3\u30d7\u3068\u306f\u3001\u9867\u5ba2\u306e\u4f01\u696d\u3067\u306e\u4f53\u9a13\u3092\u8996\u899a\u7684\u306b\u8868\u73fe\u3057\u305f\u3082\u306e\u3067\u3059\u3002 <\/span> <span style=\"font-weight: 300;\"><br \/>\n<\/span><\/p>\n<blockquote><p><span style=\"font-weight: 300;\">\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u30de\u30c3\u30d7\u306e\u4f5c\u6210\u306b\u3054\u8208\u5473\u304c\u304a\u3042\u308a\u3067\u3059\u304b\uff1f \u305d\u308c\u306a\u3089\u3001\u8aad\u3093\u3067\u307f\u305f\u3044\u3068\u601d\u308f\u308c\u308b\u304b\u3082\u3057\u308c\u307e\u305b\u3093\u306d\u3002  <\/span><a href=\"https:\/\/usqa.questionpro.com\/blog\/how-to-create-a-customer-journey-map\/\"><span style=\"font-weight: 300;\">\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u30de\u30c3\u30d7\u306f\u3069\u306e\u3088\u3046\u306b\u4f5c\u6210\u3059\u308b\u306e\u304b\uff1f<\/span><\/a><\/p><\/blockquote>\n<h2><\/h2>\n<h2 id=\"What_is_Customer_Experience\">\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u3068\u306f\uff1f<\/h2>\n<p><a href=\"https:\/\/www.questionpro.com\/cx\/why\/5-pillars.html\"><span style=\"font-weight: 300;\">\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9<\/span><\/a><span style=\"font-weight: 300;\"> (CX\uff09\u3068\u306f\u3001\u30d3\u30b8\u30cd\u30b9\u306e\u3042\u3089\u3086\u308b\u90e8\u5206\u3068\u5408\u7406\u7684\u3001\u7269\u7406\u7684\u3001\u611f\u60c5\u7684\u3001\u304a\u3088\u3073\/\u307e\u305f\u306f\u5fc3\u7406\u7684\u306b\u76f8\u4e92\u4f5c\u7528\u3057\u305f\u5f8c\u306e\u9867\u5ba2\u306e\u77e5\u899a\u306e\u7d50\u679c\u3067\u3042\u308b\u3002 \u3053\u306e\u3088\u3046\u306a\u8a8d\u8b58\u306b\u3088\u308a  <\/span><a href=\"https:\/\/usqa.questionpro.com\/blog\/consumer-behavior-definition\/\"><br \/>\n<span style=\"font-weight: 300;\">\u304a\u5ba2\u69d8\u306e\u884c\u52d5<\/span><br \/>\n<\/a><span style=\"font-weight: 300;\">\u9867\u5ba2\u30ed\u30a4\u30e4\u30ea\u30c6\u30a3\u306e\u539f\u52d5\u529b\u3068\u306a\u308b\u601d\u3044\u51fa\u3092 <\/span><a href=\"https:\/\/usqa.questionpro.com\/blog\/customer-loyalty-what-it-is\/\"><br \/>\n<span style=\"font-weight: 300;\">\u9867\u5ba2\u30ed\u30a4\u30e4\u30eb\u30c6\u30a3 <\/span><br \/>\n<\/a><span style=\"font-weight: 300;\">\u30d3\u30b8\u30cd\u30b9\u304c\u751f\u307f\u51fa\u3059\u7d4c\u6e08\u4fa1\u5024\u306b\u5f71\u97ff\u3092\u4e0e\u3048\u308b<\/span><\/p>\n<p><span style=\"font-weight: 300;\">\u30ab\u30b9\u30bf\u30de\u30fc\u30fb\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306f\u3001\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8\u304b\u3089\u30de\u30fc\u30b1\u30c6\u30a3\u30f3\u30b0\u3001\u30c7\u30a3\u30b9\u30ab\u30d0\u30ea\u30fc\u3001\u8cfc\u5165\u3001\u5229\u7528\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9\u307e\u3067\u3001\u30c1\u30e3\u30cd\u30eb\u306b\u95a2\u4fc2\u306a\u304f\u3059\u3079\u3066\u306e\u30a4\u30f3\u30bf\u30e9\u30af\u30b7\u30e7\u30f3\u306b\u53ca\u3093\u3067\u3044\u307e\u3059\u3002 \u305d\u306e\u7bc4\u56f2\u306f\u3001\u9867\u5ba2\u306e\u30d3\u30b8\u30e7\u30f3\u3092\u4e2d\u5fc3\u306b\u4e8b\u696d\u3092\u7d71\u5408\u3059\u308b\u5305\u62ec\u7684\u306a\u3082\u306e\u3067\u3059\u3002<\/span><\/p>\n<p><span style=\"font-weight: 300;\">\u306a\u305c\u306a\u3089\u3001\u305d\u308c\u306f\u9867\u5ba2\u306e\u77e5\u899a\u3001\u611f\u60c5\u3001\u884c\u52d5\u3092\u652f\u914d\u3059\u308b\u3053\u3068\u3092\u610f\u5473\u3059\u308b\u304b\u3089\u3067\u3042\u308a\u3001\u5b9f\u969b\u306b\u306f\u4e0d\u53ef\u80fd\u306a\u3053\u3068\u306a\u306e\u3067\u3059\u3002  <\/span><\/p>\n<p><span style=\"font-weight: 300;\">\u3057\u304b\u3057\u3001\u7406\u60f3\u7684\u306a\u4f53\u9a13\u3092\u63d0\u4f9b\u3057\u3001\u9867\u5ba2\u306b\u5bb3\u3092\u4e0e\u3048\u308b\u3082\u306e\u3092\u4fee\u6b63\u3057\u3001\u5b9f\u969b\u306b\u30eb\u30fc\u30d7\u3092\u9589\u3058\u308b\u3053\u3068\u304c\u3067\u304d\u308b\u306a\u3089\u3070\u3001\u305d\u306e\u4f01\u696d\u306f\u304a\u305d\u3089\u304f <\/span><a href=\"https:\/\/www.questionpro.com\/cx\/\"><br \/>\n<span style=\"font-weight: 300;\">\u30ab\u30b9\u30bf\u30de\u30fc\u30fb\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u30fb\u30de\u30cd\u30b8\u30e1\u30f3\u30c8\u30fb\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0<\/span><br \/>\n<\/a><span style=\"font-weight: 300;\">.<\/span><\/p>\n<h2 id=\"Why_are_they_different\">\u4e3b\u306a\u76f8\u9055\u70b9<\/h2>\n<p><span style=\"font-weight: 300;\">\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u3068\u306f\u3001\u9867\u5ba2\u4f53\u9a13\u3092\u7ba1\u7406\u3059\u308b\u305f\u3081\u306e\u6226\u7565\u3067\u3059\u3002 \u3064\u307e\u308a\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30fb\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u3068\u306f\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u3092\u30de\u30c3\u30d4\u30f3\u30b0\u3057\u3001\u30d6\u30e9\u30f3\u30c9\u3068\u306e\u30a4\u30f3\u30bf\u30e9\u30af\u30b7\u30e7\u30f3\u306b\u3088\u3063\u3066\u3069\u306e\u3088\u3046\u306a\u611f\u60c5\u3092\u62b1\u304f\u304b\u3092\u77e5\u308b\u3053\u3068\u306b\u3042\u308b\u3002  <\/span><\/p>\n<p><span style=\"font-weight: 300;\">\u304a\u5ba2\u69d8\u306b\u6700\u9ad8\u306e\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u3092\u63d0\u4f9b\u3057\u3088\u3046\u3068\u3059\u308b\u306a\u3089\u3070\u3001\u5e38\u306b\u304a\u5ba2\u69d8\u306e\u65c5\u8def\u3068\u611f\u60c5\u3092\u5ff5\u982d\u306b\u7f6e\u304f\u5fc5\u8981\u304c\u3042\u308a\u307e\u3059\u3002  <\/span><\/p>\n<p><span style=\"font-weight: 400;\"><strong>\u30cf\u30c3\u30ab\u30fc\u306e\u305f\u3081\u306e\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u30ac\u30a4\u30c9\u3002<\/strong> CX\u306e\u8907\u96d1\u3055\u306f\u3001\u305d\u308c\u305e\u308c\u306e\u30d3\u30b8\u30cd\u30b9\u3084\u30d7\u30ed\u30b8\u30a7\u30af\u30c8\u304c\u6301\u3064\u30cb\u30fc\u30ba\u306b\u3088\u3063\u3066\u7570\u306a\u308a\u307e\u3059\u3002 \u3053\u306e\u7121\u6599eBook\u304c\u3001\u6d1e\u5bdf\u306b\u6e80\u3061\u305f\u30c7\u30fc\u30bf\u3092\u53ce\u96c6\u3057\u3001\u9867\u5ba2\u3092\u30d6\u30e9\u30f3\u30c9\u306e\u652f\u6301\u8005\u306b\u5909\u3048\u308b\u305f\u3081\u306b\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30fb\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u30fb\u30d7\u30ed\u30b0\u30e9\u30e0\u3092\u6210\u529f\u3055\u305b\u308b\u65b9\u6cd5\u3092\u3088\u308a\u3088\u304f\u7406\u89e3\u3059\u308b\u306e\u306b\u5f79\u7acb\u3064\u3053\u3068\u3092\u9858\u3063\u3066\u3044\u307e\u3059\u3002<\/span><\/p>\n<p>\u307e\u305f\u3001CX\u30d7\u30ed\u30b0\u30e9\u30e0\u3092\u6210\u529f\u3055\u305b\u308b\u305f\u3081\u306b\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u3092\u3069\u306e\u3088\u3046\u306b\u30d5\u30ec\u30fc\u30e0\u30ef\u30fc\u30af\u5316\u3059\u308b\u304b\u306b\u3064\u3044\u3066\u3082\u89e3\u8aac\u3057\u3066\u3044\u307e\u3059\u3002<\/p>\n<p style=\"text-align: center;\"><span style=\"font-weight: 400;\"><a class=\"square-cta secondary-lined-cta\" href=\"https:\/\/www.questionpro.com\/ebook\/hackers-guide-to-customer-experience.html\" target=\"_blank\" rel=\"noopener noreferrer\"><strong>\u7121\u6599\u30c0\u30a6\u30f3\u30ed\u30fc\u30c9<\/strong><\/a><\/span><\/p>\n<h2>\u30d3\u30d0\u30f3\u30fb\u30ed\u30b9\u30fb\u30bf\u30b3\u30b9\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u3068\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306e\u6bd4\u8f03\u4f8b<\/h2>\n<p><span style=\"font-weight: 300;\">\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u3092\u660e\u78ba\u306b\u30a4\u30e1\u30fc\u30b8\u3059\u308b\u3053\u3068\u306f\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u3092\u5411\u4e0a\u3055\u305b\u308b\u4e0a\u3067\u975e\u5e38\u306b\u91cd\u8981\u3067\u3059\u3002 \u6b21\u306e\u4f8b\u3092\u3054\u89a7\u304f\u3060\u3055\u3044\u3002  <\/span><\/p>\n<p><span style=\"font-weight: 300;\">\u4f8b\u3048\u3070\u3001\u3042\u306a\u305f\u304c\u300c\u30d3\u30d0\u30f3\u30fb\u30ed\u30b9\u30fb\u30bf\u30b3\u30b9\u300d\u30ec\u30b9\u30c8\u30e9\u30f3\u306e\u30ed\u30a4\u30e4\u30eb\u30ab\u30b9\u30bf\u30de\u30fc\u3060\u3068\u3057\u307e\u3057\u3087\u3046\u3002 \u306a\u305c\u3044\u3064\u3082\u3053\u306e\u5e97\u306b\u884c\u304f\u306e\u304b\u3068\u805e\u304b\u308c\u305f\u3089\u3001\u8857\u4e2d\u3067\u4e00\u756a\u304a\u3044\u3057\u3044\u30bf\u30b3\u30b9\u304c\u98df\u3079\u3089\u308c\u308b\u304b\u3089\u3068\u7b54\u3048\u308b\u304b\u3082\u3057\u308c\u307e\u305b\u3093\u3002 \u3057\u304b\u3057\u3001\u5e97\u54e1\u304c\u7121\u4f5c\u6cd5\u3060\u3063\u305f\u308a\u3001\u6599\u7406\u306e\u6e96\u5099\u306b\u6642\u9593\u304c\u304b\u304b\u3063\u305f\u308a\u3068\u3001\u305d\u306e\u63a5\u5ba2\u614b\u5ea6\u304c\u6c17\u306b\u98df\u308f\u306a\u3044\u3053\u3068\u3082\u3042\u308b\u3067\u3057\u3087\u3046\u3002  <\/span><\/p>\n<p><span style=\"font-weight: 300;\">\u3064\u307e\u308a\u3001\u9867\u5ba2\u3068\u3057\u3066\u306e\u65c5\u306e\u4e2d\u3067\u3001\u6b63\u78ba\u306a\u77ac\u9593\u306b\u9867\u5ba2\u4f53\u9a13\u304c\u60aa\u3044\u3068\u3044\u3046\u3053\u3068\u3067\u3059\u3002 \u305d\u3093\u306a\u6bce\u56de\u6bce\u56de\u5acc\u306a\u601d\u3044\u3092\u3059\u308b<a href=\"https:\/\/usqa.questionpro.com\/blog\/bad-customer-experience\/\">\u9867\u5ba2\u4f53\u9a13<\/a>\u306b\u8f9f\u6613\u3057\u3066\u3044\u305f\u3089\u3001\u3069\u3046\u306a\u308b\u306e\u3060\u308d\u3046\u3002 \u4ed6\u306e\u9078\u629e\u80a2\uff08\u7af6\u5408\uff09\u3092\u691c\u8a0e\u3057\u3001\u300c\u30d3\u30d0\u30f3\u30fb\u30ed\u30b9\u30fb\u30bf\u30b3\u30b9\u300d\u30ec\u30b9\u30c8\u30e9\u30f3\u3067\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u306e\u30e9\u30a4\u30d5\u30b5\u30a4\u30af\u30eb\u3092\u6c38\u4e45\u306b\u7d42\u308f\u3089\u305b\u308b\u3053\u3068\u3092\u691c\u8a0e\u3057\u3066\u3082\u3088\u3044\u304b\u3082\u3057\u308c\u307e\u305b\u3093\u3002  <\/span><\/p>\n<p><span style=\"font-weight: 300;\">\u3053\u306e\u4f8b\u306e\u6559\u8a13\u306f\u4f55\u3067\u3059\u304b\uff1f \u5730\u57df\u3067\u4e00\u756a\u304a\u3044\u3057\u3044\u30bf\u30b3\u30b9\u304c\u3042\u308b\u304b\u3089\u3068\u3044\u3063\u3066\u3001\u9867\u5ba2\u304c\u6c38\u9060\u306b\u5fe0\u5b9f\u3067\u3042\u308b\u3068\u601d\u3044\u8fbc\u3093\u3067\u306f\u3044\u3051\u306a\u3044\u3068\u3044\u3046\u3053\u3068\u3067\u3057\u3087\u3046\u304b\u3002 \u304b\u3082\u3057\u308c\u307e\u305b\u3093\u306d\u3002 \u30ab\u30b9\u30bf\u30de\u30fc\u30fb\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u3092\u8ef8\u3068\u3057\u305f\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u6226\u7565\u3092\u69cb\u7bc9\u3059\u308b\u3053\u3068\u3067\u3001\u9867\u5ba2\u304c\u3069\u306e\u30bf\u30c3\u30c1\u30dd\u30a4\u30f3\u30c8\u3067\u60a9\u3093\u3067\u3044\u308b\u306e\u304b\u3092\u628a\u63e1\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002 \u305d\u3057\u3066\u3001\u304a\u5ba2\u69d8\u306e\u75db\u307f\u3084\u559c\u3073\u3092\u77e5\u308b\u6700\u826f\u306e\u65b9\u6cd5\u306f\u3001\u5358\u7d14\u306b\u304a\u5ba2\u69d8\u306b\u805e\u304f\u3053\u3068\u3067\u3059\u3002<\/span><\/p>\n<blockquote>\n<p class=\"p1\">\u4f5c\u6210\u65b9\u6cd5\u306b\u3064\u3044\u3066\u306f\u3053\u3061\u3089 <a href=\"https:\/\/usqa.questionpro.com\/blog\/customer-journey-canvas\/\"><br \/>\n<span class=\"s1\">\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u30ad\u30e3\u30f3\u30d0\u30b9<\/span><br \/>\n<\/a>\u3068\u30c6\u30f3\u30d7\u30ec\u30fc\u30c8\u3092\u30c0\u30a6\u30f3\u30ed\u30fc\u30c9\u3057\u3066\u304f\u3060\u3055\u3044\u3002<\/p>\n<\/blockquote>\n<h2><\/h2>\n<h2 id=\"Conclusion\">\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u3068\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u306e\u4e3b\u306a\u9055\u3044<\/h2>\n<p><span style=\"font-weight: 300;\">\u3053\u308c\u3092\u5207\u308a\u4e0a\u3052\u3088\u3046\u3002<\/span><\/p>\n<ul>\n<li style=\"font-weight: 300;\" aria-level=\"1\"><span style=\"font-weight: 300;\">\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u3068\u306f\u3001\u30d6\u30e9\u30f3\u30c9\u3068\u306e\u95a2\u4fc2\u306b\u304a\u3051\u308b\u9867\u5ba2\u306e\u3059\u3079\u3066\u306e\u884c\u52d5\u3068\u76f8\u4e92\u4f5c\u7528\u3092\u8a18\u8ff0\u3059\u308b\u6226\u7565\u3067\u3042\u308b\u3002  <\/span><\/li>\n<li style=\"font-weight: 300;\" aria-level=\"1\"><span style=\"font-weight: 300;\">\u30ab\u30b9\u30bf\u30de\u30fc\u30fb\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\uff08CX\uff09\u3068\u306f\u3001\u4f01\u696d\u304c\u9867\u5ba2\u3068\u3069\u306e\u3088\u3046\u306b\u95a2\u308f\u308a\u3001\u3069\u306e\u3088\u3046\u306a\u30b9\u30c6\u30c3\u30d7\u3092\u7d4c\u3066\uff08\u691c\u8a0e\u304b\u3089\u81ea\u793e\u30d6\u30e9\u30f3\u30c9\u306e\u30d7\u30ed\u30e2\u30fc\u30bf\u30fc\u306b\u306a\u308b\u307e\u3067\uff09\u6210\u9577\u3057\u3066\u3044\u304f\u304b\u3092\u610f\u5473\u3057\u307e\u3059\u3002<\/span><\/li>\n<li style=\"font-weight: 300;\" aria-level=\"1\"><span style=\"font-weight: 300;\">\u30ab\u30b9\u30bf\u30de\u30fc\u30fb\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u3068\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u306f\u3001\u9867\u5ba2\u304c\u81ea\u793e\u30d6\u30e9\u30f3\u30c9\u306e\u652f\u6301\u8005\u306b\u306a\u308b\u3053\u3068\u3092\u671b\u3080\u306e\u3067\u3042\u308c\u3070\u3001\u3042\u3089\u3086\u308b\u4f01\u696d\u304c\u5ff5\u982d\u306b\u7f6e\u304b\u306a\u3051\u308c\u3070\u306a\u3089\u306a\u3044\u91cd\u8981\u306a\u8981\u7d20\u3067\u3042\u308b\u3002<\/span><\/li>\n<li style=\"font-weight: 300;\" aria-level=\"1\"><span style=\"font-weight: 300;\">\u7d20\u6674\u3089\u3057\u3044\u30ab\u30b9\u30bf\u30de\u30fc\u30fb\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u3092\u63d0\u4f9b\u3059\u308b\u305f\u3081\u306b\u306f\u3001\u304a\u5ba2\u69d8\u3092\u30d3\u30b8\u30cd\u30b9\u306e\u4e2d\u5fc3\u306b\u636e\u3048\u308b\u3053\u3068\u304c\u5fc5\u8981\u3067\u3059\u3002 \u305d\u306e\u305f\u3081\u306b\u306f\u3001\u5f7c\u3089\u306e\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u3092\u5341\u5206\u306b\u610f\u8b58\u3059\u308b\u5fc5\u8981\u304c\u3042\u308a\u307e\u3059\u3002<\/span><\/li>\n<li style=\"font-weight: 300;\" aria-level=\"1\"><span style=\"font-weight: 300;\">\u304a\u5ba2\u69d8\u304c\u30d6\u30e9\u30f3\u30c9\u3068\u306e\u53d6\u5f15\u304b\u3089\u4f55\u3092\u611f\u3058\u308b\u306e\u304b\u3001\u660e\u78ba\u306a\u30d3\u30b8\u30e7\u30f3\u3092\u63cf\u304d\u305f\u3044\u306e\u3067\u3042\u308c\u3070\u3001\u304a\u5ba2\u69d8\u306e\u58f0\u3092\u96c6\u3081\u308b\u5fc5\u8981\u304c\u3042\u308a\u307e\u3059\u3002  <\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 300;\">\u3053\u306e\u7c21\u5358\u306a\u8aac\u660e\u3067\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u3068\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306e\u9055\u3044\u304c\u660e\u78ba\u306b\u306a\u308a\u3001CX\u306e\u6210\u679c\u3092\u4e0a\u3052\u308b\u305f\u3081\u306b\u4e21\u65b9\u3092\u6d3b\u7528\u3067\u304d\u308b\u3088\u3046\u306b\u306a\u308c\u3070\u5e78\u3044\u3067\u3059\u3002 QuestionPro\u3067\u306f\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u306e\u5404\u30b9\u30c6\u30fc\u30b8\u3092\u30ec\u30d9\u30eb\u30a2\u30c3\u30d7\u3057\u3001\u9867\u5ba2\u4f53\u9a13\u3092\u5411\u4e0a\u3055\u305b\u308b\u305f\u3081\u306b\u5fc5\u8981\u306a\u3059\u3079\u3066\u306e\u30c4\u30fc\u30eb\u3092\u7528\u610f\u3057\u3066\u3044\u307e\u3059\u3002<\/span><\/p>\n<p><span style=\"font-weight: 300;\">\u3068 <\/span><a href=\"https:\/\/www.questionpro.com\/cx\/\"><br \/>\n<span style=\"font-weight: 300;\">\u30af\u30a8\u30b9\u30c1\u30e7\u30f3\u30d7\u30edCX<\/span><br \/>\n<\/a><span style=\"font-weight: 300;\"> \u307e\u305f\u3001\u6d88\u8cbb\u8005\u306e\u6e80\u8db3\u5ea6\u3092\u65c5\u7a0b\u306e\u5404\u30dd\u30a4\u30f3\u30c8\u3067\u8a55\u4fa1\u3057\u3001\u30a2\u30e9\u30fc\u30c8\u3092\u767a\u3057\u3066\u8cfc\u8cb7\u610f\u6b32\u3092\u4f4e\u4e0b\u3055\u305b\u306a\u3044\u3088\u3046\u306b\u3057\u305f\u308a\u3001\u8cfc\u8cb7\u610f\u6b32\u3092\u5897\u9032\u3055\u305b\u308b\u306a\u3069\u306e\u6a5f\u80fd\u304c\u3042\u308a\u307e\u3059\u3002 \u5f37\u529b\u306a360\u00b0CX\u30de\u30cd\u30b8\u30e1\u30f3\u30c8\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u304c\u3001CX\u30d7\u30ed\u30b0\u30e9\u30e0\u306e\u305f\u3081\u306e\u5b9f\u7528\u7684\u306a\u30c7\u30fc\u30bf\u3092\u3082\u305f\u3089\u3057\u3001\u3069\u306e\u3088\u3046\u306b\u5909\u5316\u3092\u3082\u305f\u3089\u3059\u306e\u304b\u3001\u305c\u3072\u3054\u89a7\u304f\u3060\u3055\u3044\u3002  <\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u306b\u3064\u3044\u3066\u3082\u3046\u5c11\u3057\u77e5\u308a\u305f\u3044\u3068\u601d\u3044\u307e\u305b\u3093\u304b\uff1f <\/span><span style=\"font-weight: 400;\">QuestionPro CX<\/span><span style=\"font-weight: 400;\">? \u79c1\u305f\u3061\u306f\u3001\u304a\u5ba2\u69d8\u3068\u304a\u3057\u3083\u3079\u308a\u3092\u3057\u306a\u304c\u3089\u3001\u304a\u5ba2\u69d8\u306e\u30d7\u30ed\u30b8\u30a7\u30af\u30c8\u3092\u6df1\u304f\u7406\u89e3\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002 \u3064\u306a\u304c\u308d\u3046!<\/span><\/p>\n<p style=\"text-align: center;\"><a href=\"https:\/\/www.questionpro.com\/cx\/\" target=\"_blank\" rel=\"noopener\"><br \/>\n<button>\u3082\u3063\u3068\u8a73\u3057\u304f<\/button><br \/>\n<\/a>       <a href=\"https:\/\/www.questionpro.com\/a\/showEntry.do?classID=1063&amp;sourceRef=home-cx\" target=\"_blank\" rel=\"noopener\"><br \/>\n<button>\u7121\u6599\u30c8\u30e9\u30a4\u30a2\u30eb<\/button><br \/>\n<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>\u3067\u306f\u3001\u306a\u305c\u3042\u306a\u305f\u306e\u4f1a\u793e\u306b\u306f\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30a8 [&hellip;]<\/p>\n","protected":false},"author":41,"featured_media":709464,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_genesis_hide_title":false,"_genesis_hide_breadcrumbs":false,"_genesis_hide_singular_image":false,"_genesis_hide_footer_widgets":false,"_genesis_custom_body_class":"","_genesis_custom_post_class":"","_genesis_layout":"","footnotes":""},"categories":[1188],"tags":[],"class_list":{"0":"post-731058","1":"post","2":"type-post","3":"status-publish","4":"format-standard","5":"has-post-thumbnail","7":"category--ja","8":"entry"},"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v20.4 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ 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