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href=\"https:\/\/usqa.questionpro.com\/blog\/digital-customer-experience\/\">\u30c7\u30b8\u30bf\u30eb\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306e<\/a>\u6307\u6a19\u3067\u6700\u3082\u4e00\u822c\u7684\u306a\u3082\u306e\u306f\u4f55\u3067\u3057\u3087\u3046\u304b\u3002<\/p>\n<p>\u3055\u307e\u3056\u307e\u306a\u7d44\u7e54\u306e\u30ab\u30b9\u30bf\u30de\u30fc\u30fb\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u30fb\u30de\u30cd\u30b8\u30e1\u30f3\u30c8\u30fb\u30c1\u30fc\u30e0\u306f\u3001\u7af6\u5408\u4ed6\u793e\u306b\u5bfe\u3059\u308b\u81ea\u793e\u306e\u30d1\u30d5\u30a9\u30fc\u30de\u30f3\u30b9\u3092\u30d9\u30f3\u30c1\u30de\u30fc\u30af\u3057\u3001\u305d\u308c\u306b\u57fa\u3065\u3044\u3066\u8a08\u753b\u3092\u7acb\u3066\u3066\u3044\u307e\u3059\u3002 \u696d\u754c\u306b\u304a\u3051\u308b\u30d9\u30f3\u30c1\u30de\u30fc\u30af\u306f\u4f55\u3067\u3059\u304b\uff1f<\/p>\n<h3>1.\u30cd\u30c3\u30c8\u30d7\u30ed\u30e2\u30fc\u30bf\u30fc\u30b9\u30b3\u30a2(NPS)<\/h3>\n<p style=\"text-align: center;\"><strong>&#8220;0 &#8220;\u304b\u3089 &#8220;10 &#8220;\u306e\u30b9\u30b1\u30fc\u30eb\u3067<\/strong><\/p>\n<p style=\"text-align: center;\"><strong>\u53cb\u4eba\u3084\u540c\u50da\u306b\u5f53\u793e\u3092\u63a8\u85a6\u3059\u308b\u53ef\u80fd\u6027\u306f\u3069\u306e\u304f\u3089\u3044\u3042\u308a\u307e\u3059\u304b\uff1f&#8221;<\/strong><\/p>\n<p>\u30d6\u30e9\u30f3\u30c9\uff0f\u88fd\u54c1\uff0f\u30b5\u30fc\u30d3\u30b9\u306b\u5bfe\u3059\u308b\u5fe0\u8aa0\u5fc3\u306e\u6709\u7121\u3092\u8abf\u3079\u308b\u305f\u3081\u306b\u3001\u3069\u3053\u3067\u3082\u805e\u304b\u308c\u308b\u5b9a\u756a\u306e\u8cea\u554f\u304c\u30cd\u30c3\u30c8\u30d7\u30ed\u30e2\u30fc\u30bf\u30fc\u30b9\u30b3\u30a2\u306e\u8cea\u554f\u3067\u3059\u3002<\/p>\n<p>2\u90e8\u69cb\u6210\u306e\u30a2\u30f3\u30b1\u30fc\u30c8\u3068\u3057\u3066\u884c\u308f\u308c\u308b\u3053\u3068\u304c\u591a\u304f\u3001\u524d\u8005\u304cNPS\u8abf\u67fb\u306e\u6700\u521d\u306e\u90e8\u5206\u3068\u306a\u308a\u307e\u3059\u3002 \u305d\u3057\u3066\u3001\u304a\u5ba2\u69d8\u304c\u306a\u305c\u305d\u306e\u3088\u3046\u306b\u8a55\u4fa1\u3057\u305f\u306e\u304b\u3092\u6e2c\u5b9a\u3059\u308b\u305f\u3081\u306b\u3001\u30d5\u30a9\u30ed\u30fc\u30a2\u30c3\u30d7\u306e\u8cea\u554f\u304c\u9069\u7528\u3055\u308c\u307e\u3059\u3002<\/p>\n<p>NPS\u8abf\u67fb\u3067\u306f\u3001\u30d7\u30ed\u30e2\u30fc\u30bf\u30fc\uff08\u30d6\u30e9\u30f3\u30c9\u30d5\u30a1\u30f3\uff09\u306e\u5185\u8a33\u3092\u77e5\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002\u30d7\u30ed\u30e2\u30fc\u30bf\u30fc\u3068\u306f\u30011\uff5e10\u306e\u30b9\u30b1\u30fc\u30eb\u30679\u307e\u305f\u306f10\u3068\u80af\u5b9a\u7684\u306b\u8a55\u4fa1\u3057\u305f\u4eba\u305f\u3061\u306e\u3053\u3068\u3067\u3059\u3002 \u3053\u308c\u3089\u306f\u3001\u5fe0\u5b9f\u306a\u30ea\u30d4\u30fc\u30bf\u30fc\u3067\u3042\u308b\u30d6\u30e9\u30f3\u30c9\u611b\u597d\u5bb6\u305f\u3061\u3067\u3059\u3002 \u305d\u3057\u3066\u3001\u3042\u306a\u305f\u3092\u63a8\u85a6\u3057\u3066\u304f\u308c\u308b\u306e\u3067\u3059\u3002<\/p>\n<p>\u540c\u3058\u3088\u3046\u306b\u3001NPS\u306f\u3001\u3042\u306a\u305f\u30920\uff5e6\u70b9\u3067\u8a55\u4fa1\u3059\u308bDetractor\u306e\u5272\u5408\u3082\u793a\u3057\u3066\u3044\u307e\u3059\u3002 \u3053\u306e\u30b0\u30eb\u30fc\u30d7\u306f\u3001\u3042\u306a\u305f\u3092\u5931\u671b\u3055\u305b\u308b\u5b58\u5728\u306a\u306e\u3067\u3001\u6ce8\u610f\u3057\u3066\u304f\u3060\u3055\u3044\u3002 \u305d\u3057\u3066\u3001\u30d6\u30e9\u30f3\u30c9\u8a8d\u77e5\u306b\u5927\u304d\u306a\u30c0\u30e1\u30fc\u30b8\u3092\u4e0e\u3048\u308b\u53ef\u80fd\u6027\u304c\u3042\u308a\u307e\u3059\u3002<\/p>\n<p>\u307e\u305f\u3001\u4e2d\u9014\u534a\u7aef\u306a7\uff5e8\u70b9\u306b\u306a\u3063\u3066\u3057\u307e\u3063\u305f\u30df\u30c9\u30eb\u30d1\u30b9\u306e\u65b9\u3082\u3044\u3089\u3063\u3057\u3083\u308b\u3067\u3057\u3087\u3046\u3002 \u5f7c\u3089\u306f\u3001\u65e9\u6025\u306b\u5c02\u9580\u6027\u3092\u9ad8\u3081\u308b\u305f\u3081\u306e\u6295\u8cc7\u3092\u884c\u308f\u306a\u3051\u308c\u3070\u3001\u3059\u3050\u306b\u7af6\u5408\u4ed6\u793e\u306b\u596a\u308f\u308c\u3066\u3057\u307e\u3046\u306e\u3067\u3059\u3002<\/p>\n<p>NPS\u8abf\u67fb\u306f\u3001\u5b9f\u65bd\u304c\u5bb9\u6613\u3067\u3001\u696d\u754c\u3092\u554f\u308f\u305a\u5e83\u304f\u5229\u7528\u3055\u308c\u3066\u304a\u308a\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30fb\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u3078\u306e\u53d6\u308a\u7d44\u307f\u3092\u7d50\u3073\u3064\u3051\u308b\u305f\u3081\u306e\u4fe1\u983c\u3067\u304d\u308b\u30a2\u30f3\u30ab\u30fc\u3068\u306a\u308a\u307e\u3059\u3002<\/p>\n<p>QuestionPro CX\u306f\u3001\u6700\u3082\u76f4\u611f\u7684\u3067\u6a5f\u80fd\u8c4a\u5bcc\u306a\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u7ba1\u7406\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u3068\u3057\u3066\u3001\u7af6\u5408\u4ed6\u793e\u3092\u5727\u5012\u3057\u3066\u3044\u307e\u3059\u3002<\/p>\n<p>\u9867\u5ba2\u304c\u88fd\u54c1\u3084\u30b5\u30fc\u30d3\u30b9\u3092\u63a8\u85a6\u3059\u308b\u610f\u601d\u3092\u78ba\u8a8d\u3059\u308b\u3053\u3068\u306f\u3001<a href=\"https:\/\/usqa.questionpro.com\/blog\/customer-loyalty-analytics\/\">\u9867\u5ba2\u30ed\u30a4\u30e4\u30eb\u30c6\u30a3\u5206\u6790\u306e<\/a>\u30c6\u30b9\u30c8\u65b9\u6cd5\u306e1\u3064\u3067\u3059\u3002 NPS\u30b9\u30b3\u30a2\u3092\u898b\u308c\u3070\u3001\u9867\u5ba2\u3068\u306e\u95a2\u4fc2\u3092\u7c21\u5358\u306b\u628a\u63e1\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u3001\u6539\u5584\u306e\u4f59\u5730\u304c\u3042\u308b\u9818\u57df\u304c\u6d6e\u304d\u5f6b\u308a\u306b\u306a\u308a\u307e\u3059\u3002<\/p>\n<h4>\u306a\u305cQuestionPro\u304cNPS\u8abf\u67fb\u306b\u9078\u3070\u308c\u308b\u306e\u304b\uff1f<\/h4>\n<p>\u9867\u5ba2\u4f53\u9a13\u306b\u6295\u8cc7\u3059\u308b\u4f01\u696d\u306b\u3068\u3063\u3066\u3001\u30b7\u30fc\u30e0\u30ec\u30b9\u306a\u4f53\u9a13\u3092\u7d04\u675f\u3059\u308b\u30c4\u30fc\u30eb\u3092\u9078\u629e\u3059\u308b\u3053\u3068\u306f\u7406\u306b\u304b\u306a\u3063\u3066\u3044\u308b\u3068\u601d\u3044\u307e\u305b\u3093\u304b\uff1f<\/p>\n<p>\u30b8\u30e3\u30fc\u30cb\u30fc\u3092\u30de\u30c3\u30d7\u5316\u3057\u3001\u3059\u3079\u3066\u306e\u30bf\u30c3\u30c1\u30dd\u30a4\u30f3\u30c8\u3092\u7d71\u5408\u3057\u3066\u4e00\u5143\u7684\u306b\u5206\u6790\u3057\u3001\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u53ce\u96c6\u3092\u81ea\u52d5\u5316\u3057\u307e\u3059\u3002 \u5834\u6240\u3001\u88fd\u54c1\u3001\u30d3\u30b8\u30cd\u30b9\u30b0\u30eb\u30fc\u30d7\u306a\u3069\u306b\u57fa\u3065\u3044\u3066\u3001\u30cd\u30c3\u30c8\u30d7\u30ed\u30e2\u30fc\u30bf\u30fc\u30a4\u30f3\u30c7\u30c3\u30af\u30b9\u306e\u6982\u8981\u3068\u30bb\u30b0\u30e1\u30f3\u30c8\u30d3\u30e5\u30fc\u3092\u5f97\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002<\/p>\n<p>\u3055\u3089\u306b\u3001\u30c0\u30a4\u30ca\u30df\u30c3\u30af\u3067\u76f4\u611f\u7684\u306a\u30c0\u30c3\u30b7\u30e5\u30dc\u30fc\u30c9\u3067NPS\u306e\u6bd4\u8f03\u7d50\u679c\u3084\u50be\u5411\u5206\u6790\u3092\u5f97\u308b\u3053\u3068\u304c\u3067\u304d\u3001\u30d3\u30b8\u30cd\u30b9\u306e\u30d1\u30d5\u30a9\u30fc\u30de\u30f3\u30b9\u3092\u5168\u4f53\u7684\u304b\u3064\u30c9\u30ea\u30eb\u30c0\u30a6\u30f3\u3067\u30ea\u30a2\u30eb\u30bf\u30a4\u30e0\u306b\u628a\u63e1\u3059\u308b\u3053\u3068\u304c\u53ef\u80fd\u3067\u3059\u3002 \u305d\u3057\u3066\u4f55\u3088\u308a\u3001QuestionPro\u3092\u4f7f\u3048\u3070\u3001\u30c7\u30fc\u30bf\u306e\u4f5c\u6210\u3082\u5206\u6790\u3082\u3068\u3066\u3082\u7c21\u5358\u306b\u3067\u304d\u308b\u306e\u3067\u3059\u3002<\/p>\n<h4>QuestionPro\u3001\u300cNPS+\u300d\u3092\u5c0e\u5165<\/h4>\n<p>QuestionPro\u306f\u3001\u5f93\u6765\u306eNPS\u306e\u8cea\u554f\u3092\u6700\u9069\u5316\u3057\u3001\u9078\u3070\u308c\u305f\u5c3a\u5ea6\u306e\u539f\u56e0\u3092\u5206\u6790\u3057\u3001\u30c9\u30ed\u30c3\u30d7\u30a2\u30a6\u30c8\u306e\u30ea\u30b9\u30af\u3092\u4e88\u6e2c\u3057\u307e\u3059\u3002<\/p>\n<p>QuestionPro\u72ec\u81ea\u306e\u8cea\u554f\u5f62\u5f0f\u3067\u3042\u308bNPS+\u306f\u3001\u81ea\u7531\u5f62\u5f0f\u306e\u8cea\u554f\u3092\u8ffd\u52a0\u3059\u308b\u3053\u3068\u30672\u90e8\u69cb\u6210\u306e\u30a2\u30f3\u30b1\u30fc\u30c8\u3092\u69cb\u6210\u3057\u3066\u3044\u307e\u3059\u3002<\/p>\n<p>\u7d4c\u9a13\u8005\u4ee5\u4e0a\u306b\u3001\u554f\u984c\u3092\u89e3\u6c7a\u3059\u308b\u65b9\u6cd5\u3092\u6559\u3048\u3066\u304f\u308c\u308b\u4eba\u306f\u3044\u308b\u306e\u3060\u308d\u3046\u304b\uff1f 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\u3053\u306e\u52d5\u4f5c\u306f\u3001\u307e\u3055\u306bNPS+\u306e\u8cea\u554f\u306e\u3088\u3046\u306a\u3082\u306e\u3067\u3059\u3002<\/p>\n<p>NPS+\u306e\u8cea\u554f\u3092\u4f7f\u3046\u3053\u3068\u3067\u3001\u304a\u5ba2\u69d8\u304c\u4f53\u9a13\u3057\u305f\u60c5\u5831\u3092\u63d0\u4f9b\u3057\u3066\u304f\u308c\u308b\u3060\u3051\u3067\u306a\u304f\u3001\u304a\u5ba2\u69d8\u304c\u672c\u5f53\u306b\u671f\u5f85\u3057\u3066\u3044\u308b\u3053\u3068\u3001\u56f0\u3063\u3066\u3044\u308b\u3053\u3068\u3092\u89e3\u6c7a\u3059\u308b\u305f\u3081\u306b\u5fc5\u8981\u306a\u3053\u3068\u3092\u6559\u3048\u3066\u304f\u308c\u308b\u3088\u3046\u306b\u306a\u308a\u307e\u3059\u3002<\/p>\n<h3>2.\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30d5\u30a9\u30fc\u30c8\u30a4\u30f3\u30c7\u30a3\u30b1\u30fc\u30bf\u30fc\uff08CES\uff09<\/h3>\n<p style=\"text-align: center;\"><strong>&#8220;\u672c\u65e5\u306e\u5f53\u793e\u3068\u306e\u3084\u308a\u3068\u308a\u306f\u3044\u304b\u304c\u3067\u3057\u305f\u304b\uff1f&#8221;<\/strong><\/p>\n<p>\u304a\u5ba2\u69d8\u306e\u7591\u554f\u3092\u52b9\u7387\u7684\u306b\u89e3\u6c7a\u3067\u304d\u308b\u30d7\u30ed\u30bb\u30b9\u306b\u306a\u3063\u3066\u3044\u307e\u3059\u304b\uff1f \u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9\u306b\u9023\u7d61\u3059\u308b\u306e\u306f\u96e3\u3057\u3044\u3067\u3059\u304b\uff1f \u7c21\u5358\u306a\u767b\u9332\u3067\u4f55\u5e74\u3082\u304b\u304b\u308b\u306e\u3067\u3057\u3087\u3046\u304b\uff1f \u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30d5\u30a9\u30fc\u30c8\u6307\u6a19\u306f\u3001\u6b63\u3057\u3044\u3084\u308a\u65b9\u3092\u3057\u3066\u3044\u308b\u304b\u3001\u4e0d\u5f53\u306b\u96e3\u3057\u304f\u3057\u3066\u3044\u308b\u304b\u3092\u6559\u3048\u3066\u304f\u308c\u308b\u3082\u306e\u3067\u3059\u3002<\/p>\n<p>Customer Effort Indicator\u306f\u3001\u304a\u5ba2\u69d8\u306b\u3068\u3063\u3066\u5feb\u9069\u306a\u30a4\u30f3\u30bf\u30e9\u30af\u30b7\u30e7\u30f3\u3092\u3069\u308c\u3060\u3051\u52b9\u679c\u7684\u306b\u5275\u308a\u51fa\u305b\u305f\u304b\u3092\u6e2c\u308b\u6307\u6a19\u3067\u3059\u3002 \u4fa1\u5024\u3042\u308b\u3082\u306e\u3092\u7c21\u5358\u306b\u898b\u3064\u3051\u3001\u305d\u308c\u306b\u89e6\u308c\u308b\u3053\u3068\u304c\u3067\u304d\u308b\u3088\u3046\u306b\u3059\u308b\u3053\u3068\u306f\u3001\u4f53\u9a13\u5168\u4f53\u306b\u3068\u3063\u3066\u91cd\u8981\u3067\u3059\u3002<\/p>\n<h4>\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306e\u6e2c\u5b9a\u306bCustomer Effort Indicator\u3092\u4f7f\u7528\u3059\u308b\u7406\u7531\u306f\uff1f<\/h4>\n<p>\u3053\u306e\u6307\u6a19\u306f\u3001\u308f\u304b\u308a\u3084\u3059\u3044\u6307\u6a19\u3067\u3042\u308a\u306a\u304c\u3089\u3001\u9867\u5ba2\u4f53\u9a13\u30de\u30cd\u30b8\u30e1\u30f3\u30c8\u306e\u7cbe\u5ea6\u304c\u9ad8\u304f\u3001\u3053\u306e\u70b9\u3067\u306e\u30d1\u30d5\u30a9\u30fc\u30de\u30f3\u30b9\u3092\u78ba\u8a8d\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002<\/p>\n<p>\u7d71\u8a08\u306b\u3088\u308b\u3068\u3001\u304a\u5ba2\u69d8\u306f\u3088\u308a\u697d\u306a\u4f53\u9a13\u306e\u305f\u3081\u306b\u3001\u3088\u308a\u591a\u304f\u306e\u304a\u91d1\u3092\u652f\u6255\u3046\u3053\u3068\u3092\u671b\u3093\u3067\u3044\u307e\u3059\u3002 \u305d\u3057\u3066\u3001\u304a\u5ba2\u69d8\u306e\u52aa\u529b\u306b\u3088\u3063\u3066\u3001\u3082\u3063\u3068\u529b\u3092\u5165\u308c\u308b\u3079\u304d\u3068\u3053\u308d\u304c\u660e\u78ba\u306b\u306a\u308b\u306e\u3067\u3059\u3002<\/p>\n<p>\u30a4\u30e9\u30a4\u30e9\u3059\u308b\u3088\u3046\u306a\u30af\u30e9\u30c3\u30b7\u30e5\u3084\u5951\u7d04\u3092\u7834\u308b\u3088\u3046\u306a\u707d\u96e3\u306f\u3001\u7c21\u5358\u306a\u30a2\u30f3\u30b1\u30fc\u30c8\u3067\u7279\u5b9a\u3055\u308c\u3001\u305d\u308c\u3092\u4f7f\u3063\u3066\u7c21\u5358\u306b\u30aa\u30f3\u30e9\u30a4\u30f3\u306eA\/B\u30c6\u30b9\u30c8\u3092\u5b9f\u65bd\u3059\u308b\u3053\u3068\u3082\u53ef\u80fd\u3067\u3059\u3002<\/p>\n<p>Customer Effort Score \u306f\u3001\u67d4\u8edf\u6027\u304c\u5897\u3057\u3001\u30af\u30ed\u30b9\u30c1\u30e3\u30cd\u30eb\u3067\u6e2c\u5b9a\u3067\u304d\u308b\u3088\u3046\u306b\u306a\u3063\u305f\u305f\u3081\u3001\u3053\u306e\u30b7\u30f3\u30d7\u30eb\u306a\u30b9\u30b3\u30a2\u304c\u3042\u3089\u3086\u308b\u5834\u6240\u3067\u5e83\u304f\u4f7f\u308f\u308c\u308b\u3088\u3046\u306b\u306a\u308a\u307e\u3057\u305f\u3002<\/p>\n<h4>\u306a\u305cQuestionPro\u304c\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30d5\u30a9\u30fc\u30c8\u8abf\u67fb\u306b\u9078\u3070\u308c\u308b\u306e\u304b\uff1f<\/h4>\n<p>QuestionPro\u306f\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30d5\u30a9\u30fc\u30c8\u30b9\u30b3\u30a2\u3092\u78ba\u8a8d\u3057\u305f\u3044\u3042\u3089\u3086\u308b\u30d3\u30b8\u30cd\u30b9\u306b\u5f79\u7acb\u3064\u6570\u767e\u306e\u8abf\u67fb\u30c6\u30f3\u30d7\u30ec\u30fc\u30c8\u3092\u7528\u610f\u3057\u3066\u3044\u307e\u3059\u3002 \u3053\u308c\u3089\u306f\u5c02\u9580\u5bb6\u306b\u3088\u3063\u3066\u4f5c\u6210\u3055\u308c\u3001\u6d88\u8cbb\u8005\u306e\u8003\u3048\u3092\u660e\u3089\u304b\u306b\u3057\u3001\u88fd\u54c1\u3001\u30b5\u30fc\u30d3\u30b9\u3001\u307e\u305f\u306f\u30d6\u30e9\u30f3\u30c9\u30a4\u30e1\u30fc\u30b8\u3092\u5411\u4e0a\u3055\u305b\u308b\u65b9\u6cd5\u3092\u63d0\u4f9b\u3057\u307e\u3059\u3002<\/p>\n<p>\u3055\u3089\u306b\u3001QuestionPro\u306e\u7279\u5fb4\u3067\u3042\u308b\u624b\u9803\u306a\u4fa1\u683c\u3068\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9\u306f\u3001\u3042\u306a\u305f\u306e\u5fc3\u3092\u63fa\u3055\u3076\u308b\u3053\u3068\u3067\u3057\u3087\u3046\u3002<\/p>\n<h3>3.\u9867\u5ba2\u6e80\u8db3\u5ea6(CSAT)<\/h3>\n<p style=\"text-align: center;\"><strong>&#8220;\u3042\u306a\u305f\u304c\u5f97\u305f[products\/services] \u306e\u5168\u4f53\u7684\u306a\u6e80\u8db3\u5ea6\u3092\u3069\u306e\u3088\u3046\u306b\u8a55\u4fa1\u3057\u307e\u3059\u304b\uff1f&#8221;<\/strong><\/p>\n<p>\u9867\u5ba2\u6e80\u8db3\u5ea6\u30b9\u30b3\u30a2\uff08CSAT\uff09\u306f\u3001\u95a2\u4fc2\u8005\u8abf\u67fb\u3001\u8ca9\u58f2\u5f8c\u8abf\u67fb\u3001\u5bfe\u8a71\u5f8c\u8abf\u67fb\u306a\u3069\u3067\u5229\u7528\u3067\u304d\u307e\u3059\u3002 \u3053\u308c\u306f\u554f\u984c\u306a\u304f\u7d44\u307f\u8fbc\u3080\u3053\u3068\u304c\u3067\u304d\u3001\u3074\u3063\u305f\u308a\u3068\u30d5\u30a3\u30c3\u30c8\u3057\u307e\u3059\u3002<\/p>\n<p>CSAT\u306f\u3001\u9867\u5ba2\u6e80\u8db3\u5ea6\u3092\u6e2c\u308b\u76f4\u63a5\u7684\u306a\u6307\u6a19\u3067\u3001\u3088\u304f\u30d1\u30fc\u30bb\u30f3\u30c6\u30fc\u30b8\u3068\u547c\u3070\u308c\u307e\u3059\u3002 \u3053\u306e\u30b9\u30b3\u30a2\u306b\u3088\u3063\u3066\u3001\u304a\u5ba2\u69d8\u306e\u5e78\u798f\u3092\u3082\u305f\u3089\u3059\u305f\u3081\u306b\u3069\u308c\u3060\u3051\u306e\u52b9\u679c\u304c\u3042\u3063\u305f\u304b\u304c\u4e00\u76ee\u77ad\u7136\u306b\u306a\u308b\u306e\u3067\u3059\u3002<\/p>\n<h4>\u306a\u305c\u9867\u5ba2\u6e80\u8db3\u5ea6\u30b9\u30b3\u30a2\u3067\u4f53\u9a13\u3092\u6e2c\u5b9a\u3059\u308b\u306e\u304b\uff1f<\/h4>\n<p>\u9867\u5ba2\u6e80\u8db3\u5ea6\u30b9\u30b3\u30a2\u306f\u3001\u9867\u5ba2\u7d4c\u9a13\u7ba1\u7406\u304a\u3088\u3073\u7279\u5b9a\u306e\u88fd\u54c1\u3084\u30b5\u30fc\u30d3\u30b9\u306b\u5bfe\u3059\u308b\u7dcf\u5408\u7684\u306a\u9867\u5ba2\u6e80\u8db3\u5ea6\u306b\u3064\u3044\u3066\u306e\u6d1e\u5bdf\u3092\u63d0\u4f9b\u3057\u307e\u3059\u3002<\/p>\n<p>\u9867\u5ba2\u3068\u306e\u30a4\u30f3\u30bf\u30e9\u30af\u30b7\u30e7\u30f3\u5168\u822c\u3092\u307e\u3068\u3081\u305f\u30b9\u30b3\u30a2\u3068\u3057\u3066\u3001\u30a2\u30f3\u30b1\u30fc\u30c8\u3092\u53d6\u308b\u524d\u306b\u5e02\u5834\u30bb\u30b0\u30e1\u30f3\u30c6\u30fc\u30b7\u30e7\u30f3\u3068\u5408\u308f\u305b\u3066\u5229\u7528\u3059\u308b\u3068\u52b9\u679c\u7684\u3067\u3059\u3002 \u4f8b\u3048\u3070\u3001\u90e8\u9580\u3001\u5730\u57df\u3001\u88fd\u54c1\u63d0\u4f9b\u3001\u30e6\u30fc\u30b9\u30b1\u30fc\u30b9\u3001\u4eba\u53e3\u7d71\u8a08\u306a\u3069\u306e\u30ab\u30c6\u30b4\u30ea\u30fc\u306b\u9069\u7528\u3057\u305f\u5834\u5408\u306e\u6b63\u78ba\u306a\u30a4\u30f3\u30b5\u30a4\u30c8\u3092\u4e0e\u3048\u3001\u30c7\u30fc\u30bf\u3092\u5206\u6790\u3059\u308b\u3002<\/p>\n<h3>\u6e80\u8db3\u5ea6\u8abf\u67fb\u306bQuestionPro\u3092\u9078\u3076\u7406\u7531\u306f\u4f55\u3067\u3059\u304b\uff1f<\/h3>\n<p>\u6e80\u8db3\u5ea6\u8abf\u67fb\u306f\u3001\u6700\u3082\u67d4\u8edf\u6027\u306e\u9ad8\u3044\u8abf\u67fb\u30bf\u30a4\u30d7\u306e1\u3064\u3067\u3042\u308a\u3001E\u30e1\u30fc\u30eb\u3001SMS\u3001Web\u30b5\u30a4\u30c8\u306e\u30dd\u30c3\u30d7\u30a2\u30c3\u30d7\u306a\u3069\u3001\u3042\u3089\u3086\u308b\u914d\u4fe1\u30c1\u30e3\u30cd\u30eb\u3067\u540c\u7b49\u306e\u52b9\u679c\u3092\u767a\u63ee\u3059\u308b\u3002<\/p>\n<p>QuestionPro\u306f\u3001\u6700\u3082\u76f4\u611f\u7684\u3067\u6a5f\u80fd\u8c4a\u5bcc\u306a\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u3067\u3042\u308b\u3053\u3068\u3067\u3001\u7af6\u5408\u4ed6\u793e\u306b\u5bfe\u3059\u308b\u512a\u4f4d\u6027\u3092\u6301\u3063\u3066\u3044\u307e\u3059\u3002<\/p>\n<p>\u5f53\u793e\u306e\u30a2\u30f3\u30b1\u30fc\u30c8\u30bd\u30d5\u30c8\u306f\u3001\u7121\u6599\u3067\u4f7f\u3048\u308b\u30cf\u30a4\u30a8\u30f3\u30c9\u306a\u6a5f\u80fd\u307e\u3067\u5099\u3048\u305f\u7d20\u6674\u3089\u3057\u3044\u4fa1\u683c\u4f53\u7cfb\u306b\u306a\u3063\u3066\u3044\u307e\u3059\u3002 QuestionPro\u306e\u30a2\u30f3\u30b1\u30fc\u30c8\u306f\u3001\u512a\u308c\u305f\u30c7\u30fc\u30bf\u53ce\u96c6\u4f53\u9a13\u3092\u4fdd\u8a3c\u3057\u307e\u3059\u3002<\/p>\n<p>\u30ab\u30b9\u30bf\u30de\u30fc\u30fb\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u30fb\u30de\u30cd\u30b8\u30e1\u30f3\u30c8\u3092\u6210\u529f\u3055\u305b\u308b\u305f\u3081\u306b\u306f\u3001\u8ab0\u3092\u3001\u3044\u3064\u3001\u3069\u306e\u3088\u3046\u306b\u8abf\u67fb\u3059\u308b\u304b\u3068\u3044\u3046\u3053\u3068\u304c\u91cd\u8981\u3067\u3059\u3002 \u3060\u304b\u3089\u3001\u4eca\u65e5\u304b\u3089\u59cb\u3081\u307e\u3057\u3087\u3046\u3002 \u304a\u554f\u3044\u5408\u308f\u305b\u306f\u3053\u3061\u3089 \u79c1\u305f\u3061\u306f\u3001\u305d\u306e\u5b9f\u73fe\u3092\u304a\u624b\u4f1d\u3044\u3057\u307e\u3059\u3002<\/p>\n<p style=\"text-align: center;\"><a href=\"https:\/\/www.questionpro.com\/cx\/\" target=\"_blank\" rel=\"noopener\"><br \/>\n<button>\u3082\u3063\u3068\u8a73\u3057\u304f<\/button><br \/>\n<\/a>       <a href=\"https:\/\/www.questionpro.com\/a\/showEntry.do?classID=1063&amp;sourceRef=home-cx\" target=\"_blank\" rel=\"noopener\"><br \/>\n<button>\u7121\u6599\u30c8\u30e9\u30a4\u30a2\u30eb<\/button><br \/>\n<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>\u30ab\u30b9\u30bf\u30de\u30fc\u30fb\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u30fb\u30de\u30cd\u30b8\u30e1\u30f3 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