{"id":731078,"date":"2020-05-29T03:59:06","date_gmt":"2020-05-29T10:59:06","guid":{"rendered":"https:\/\/qa-release.questionpro.com\/blog\/%e3%82%ab%e3%82%b9%e3%82%bf%e3%83%9e%e3%83%bc%e3%82%a8%e3%82%af%e3%82%b9%e3%83%9a%e3%83%aa%e3%82%a8%e3%83%b3%e3%82%b9-vs-%e3%82%ab%e3%82%b9%e3%82%bf%e3%83%9e%e3%83%bc%e3%82%b5%e3%83%bc%e3%83%93\/"},"modified":"2020-05-29T03:59:06","modified_gmt":"2020-05-29T03:59:06","slug":"%e3%82%ab%e3%82%b9%e3%82%bf%e3%83%9e%e3%83%bc%e3%82%a8%e3%82%af%e3%82%b9%e3%83%9a%e3%83%aa%e3%82%a8%e3%83%b3%e3%82%b9-vs-%e3%82%ab%e3%82%b9%e3%82%bf%e3%83%9e%e3%83%bc%e3%82%b5%e3%83%bc%e3%83%93","status":"publish","type":"post","link":"https:\/\/qa-release.questionpro.com\/blog\/ja\/%e3%82%ab%e3%82%b9%e3%82%bf%e3%83%9e%e3%83%bc%e3%82%a8%e3%82%af%e3%82%b9%e3%83%9a%e3%83%aa%e3%82%a8%e3%83%b3%e3%82%b9-vs-%e3%82%ab%e3%82%b9%e3%82%bf%e3%83%9e%e3%83%bc%e3%82%b5%e3%83%bc%e3%83%93\/","title":{"rendered":"\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9 vs. \u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9\u3002\u306a\u305c\u4e21\u8005\u306f\u9055\u3046\u306e\u304b\uff1f"},"content":{"rendered":"

\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u3068\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9\u306f\u3001\u540c\u3058\u610f\u5473\u3067\u4f7f\u308f\u308c\u3066\u3044\u307e\u3059\u304c\u3001\u540c\u3058\u3067\u306f\u3042\u308a\u307e\u305b\u3093\u3002 \u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9\uff08CS\uff09\u306f\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\uff08CX\uff09\u306e\u4e00\u90e8\u3067\u306f\u3042\u308a\u307e\u3059\u304c\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306e\u5168\u3066\u3067\u306f\u3042\u308a\u307e\u305b\u3093\u3002 \u307e\u305a\u3001\u500b\u5225\u306b\u898b\u3066\u3044\u304d\u307e\u3057\u3087\u3046\u3002<\/span><\/p>\n

\u7121\u6599\u96fb\u5b50\u66f8\u7c4d\u306e\u30c0\u30a6\u30f3\u30ed\u30fc\u30c9\u3092\u304a\u5fd8\u308c\u306a\u304f <\/span>\u3092\u30c0\u30a6\u30f3\u30ed\u30fc\u30c9\u3057\u3066\u304f\u3060\u3055\u3044\u3002\u30cf\u30c3\u30ab\u30fc\u306e\u305f\u3081\u306e\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u30ac\u30a4\u30c9\u3002 <\/b>\u3053\u306e\u8a18\u4e8b\u306e\u6700\u5f8c\u306b\u3042\u308a\u307e\u3059\u3002<\/span><\/p>\n

\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u3068\u306f\u4f55\u304b\uff1f<\/span><\/strong><\/h3>\n

\u30ab\u30b9\u30bf\u30de\u30fc\u30fb\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u3068\u306f\u3001\u9867\u5ba2\u304c\u30d6\u30e9\u30f3\u30c9\u3068\u4ea4\u308f\u3057\u305f\u30a4\u30f3\u30bf\u30e9\u30af\u30b7\u30e7\u30f3\u3001\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u3001\u30bf\u30c3\u30c1\u30dd\u30a4\u30f3\u30c8\u306e\u7dcf\u548c\u3068\u5b9a\u7fa9\u3055\u308c\u308b\u3002 <\/span><\/p>\n


\n \u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9<\/span>
\n<\/a>\u306f\u3088\u308a\u5065\u5168\u3067\u3001\u591a\u304f\u306e\u30bf\u30c3\u30c1\u30dd\u30a4\u30f3\u30c8\u3092\u30ab\u30d0\u30fc\u3057\u3001\u305d\u306e\u4e2d\u306b\u306f\u30b5\u30fc\u30d3\u30b9\u5fd7\u5411\u306e\u3082\u306e\u3082\u3042\u308c\u3070\u305d\u3046\u3067\u306a\u3044\u3082\u306e\u3082\u3042\u308a\u307e\u3059\u3002 <\/span> <\/p>\n

\u9867\u5ba2\u4e2d\u5fc3\u4e3b\u7fa9\u306e\u7d44\u7e54\u306f\u3001\u512a\u308c\u305f\u9867\u5ba2\u4f53\u9a13\u3092\u63d0\u4f9b\u3059\u308b\u3053\u3068\u306b\u9577\u3051\u3066\u3044\u307e\u3059\u3002 <\/span>\u5f7c\u3089\u306f\u983b\u7e41\u306b\u9867\u5ba2\u4f53\u9a13\u3092\u6e2c\u5b9a\u3057\u3001\u9867\u5ba2\u30b1\u30a2\u306e\u30d7\u30ed\u30bb\u30b9\u3092\u691c\u8a0e\u3057\u3001\u9867\u5ba2\u30b5\u30fc\u30d3\u30b9\u3092\u542b\u3080\u9867\u5ba2\u4f53\u9a13\u3092\u6539\u5584\u3057\u3066\u3044\u307e\u3059\u3002<\/span><\/p>\n

\u30ea\u30fc\u30d0\u30a4\u30b9\u306f\u3001\u7d20\u6674\u3089\u3057\u3044\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306e\u597d\u4f8b\u3068\u8a00\u3048\u308b\u3067\u3057\u3087\u3046\u3002 2021\u5e74\u306b\u306f\u3001\u30e6\u30fc\u30b6\u30fc\u3068\u30ea\u30fc\u30d0\u30a4\u30b9\u306e\u30c6\u30fc\u30e9\u30fc\u5e97\u8217\u3092\u3064\u306a\u3050\u30a2\u30d7\u30ea\u3092\u30ed\u30fc\u30f3\u30c1\u3057\u305f\u3002 \u30e6\u30fc\u30b6\u30fc\u306f\u3001\u30a2\u30d7\u30ea\u3067\u5546\u54c1\u30c7\u30b6\u30a4\u30f3\u3092\u4f5c\u6210\u3057\u3001\u30b9\u30bf\u30a4\u30ea\u30b9\u30c8\u3084\u30c6\u30a4\u30e9\u30fc\u306e\u5354\u529b\u3092\u5f97\u3066\u3001\u5e97\u8217\u3067\u4f7f\u7528\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3057\u305f\u3002 \u30e6\u30fc\u30b6\u30fc\u304c\u81ea\u5206\u3060\u3051\u306e\u30b9\u30bf\u30a4\u30eb\u3092\u30c7\u30b6\u30a4\u30f3\u3057\u3001\u5b9f\u73fe\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002<\/span><\/p>\n

\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9\u3068\u306f\uff1f<\/span><\/strong><\/h3>\n

\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9<\/span><\/a> \u3068\u306f\u3001\u300c\u304a\u5ba2\u69d8\u306e\u30cb\u30fc\u30ba\u3084\u554f\u984c\u3092\u4f55\u3089\u304b\u306e\u65b9\u6cd5\u3067\u89e3\u6c7a\u3059\u308b\u305f\u3081\u306b\u3001\u7d44\u7e54\u306e\u5f93\u696d\u54e1\u304c\u7dcf\u529b\u3092\u6319\u3052\u3066\u53d6\u308a\u7d44\u3080\u3053\u3068\u300d\u3068\u5b9a\u7fa9\u3055\u308c\u3066\u3044\u307e\u3059\u3002 \u4f8b\u3048\u3070\u3001\u6f5c\u5728\u9867\u5ba2\u304c\u81ea\u5206\u306e\u30cb\u30fc\u30ba\u306b\u5408\u3063\u305f\u88fd\u54c1\u3092\u898b\u3064\u3051\u308b\u624b\u52a9\u3051\u3092\u3057\u305f\u308a\u3001\u88fd\u54c1\u3084\u30b5\u30fc\u30d3\u30b9\u306b\u95a2\u3059\u308b\u554f\u984c\u306e\u30c8\u30e9\u30d6\u30eb\u30b7\u30e5\u30fc\u30c6\u30a3\u30f3\u30b0\u3092\u884c\u3063\u305f\u308a\u3001\u652f\u6255\u3044\u51e6\u7406\u306e\u554f\u984c\u306a\u3069\u3092\u89e3\u6c7a\u3057\u305f\u308a\u3059\u308b\u3053\u3068\u3067\u3059\u3002<\/span><\/p>\n

\u9867\u5ba2\u30b5\u30fc\u30d3\u30b9\u306e\u597d\u4f8b\u306f\u3001\u30b6\u30c3\u30dd\u30b9\u3067\u3057\u3087\u3046\u3002 \u304a\u5ba2\u69d8\u304b\u3089\u306e\u30e1\u30fc\u30eb\u306b\u306f\u5fc5\u305a\u8fd4\u4fe1\u3059\u308b\u3088\u3046\u306b\u3057\u3066\u3044\u308b\u3002 CEO\u3092\u542b\u3080\u3002 \u304a\u5ba2\u69d8\u306f\u3001\u624b\u7d19\u3092\u66f8\u3044\u305f\u3089\u5fc5\u305a\u8fd4\u4fe1\u3057\u3066\u304f\u308c\u308b\u3068\u601d\u3063\u3066\u3044\u308b\u306e\u3067\u3001\u3053\u308c\u306f\u975e\u5e38\u306b\u91cd\u8981\u306a\u3053\u3068\u3067\u3059\u3002<\/span><\/p>\n

\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9 vs. \u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9<\/span><\/h2>\n

VoC\uff08Voice of Customer\uff09\u306e\u53d6\u308a\u7d44\u307f\u3092\u59cb\u3081\u308b\u524d\u306b\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u3068\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9\u3068\u306e\u9055\u3044\u3092\u77e5\u3063\u3066\u304a\u304f\u3053\u3068\u304c\u4e0d\u53ef\u6b20\u3067\u3059\u3002 \u305d\u3053\u3067\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u3068\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9\u306e\u91cd\u8981\u306a\u9055\u3044\u3092\u7406\u89e3\u3057\u307e\u3057\u3087\u3046\u3002<\/span><\/p>\n

\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30dd\u30fc\u30c8\u306f\u30b5\u30d6\u30bb\u30c3\u30c8<\/span><\/h3>\n

\u30ab\u30b9\u30bf\u30de\u30fc\u30fb\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306b\u306f\u3001 \u30ab\u30b9\u30bf\u30de\u30fc\u30fb\u30b8\u30e3\u30fc\u30cb\u30fc<\/a>\u5168\u4f53\u304c\u542b\u307e\u308c\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9\u306f\u305d\u306e\u4e00\u90e8\u3068\u306a\u308a\u307e\u3059\u3002 \u30ab\u30b9\u30bf\u30de\u30fc\u30fb\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306b\u306f\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9\u3068\u30ab\u30b9\u30bf\u30de\u30fc\u30fb\u30b1\u30a2\u304c\u542b\u307e\u308c\u307e\u3059\u3002 CX\u306f\u3001\u307e\u3060\u5546\u54c1\u3092\u8cfc\u5165\u3057\u305f\u308a\u3001\u30b5\u30fc\u30d3\u30b9\u3092\u5229\u7528\u3057\u305f\u308a\u3057\u305f\u3053\u3068\u306e\u306a\u3044\u6f5c\u5728\u7684\u306a\u9867\u5ba2\u304b\u3089\u59cb\u307e\u308a\u307e\u3059\u3002 \u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9\u306f\u3001\u8cfc\u5165\u3057\u305f\u88fd\u54c1\u3084\u30b5\u30fc\u30d3\u30b9\u3092\u5229\u7528\u3059\u308b\u969b\u306b\u624b\u52a9\u3051\u304c\u5fc5\u8981\u306a\u5834\u5408\u306b\u5229\u7528\u3055\u308c\u307e\u3059\u3002<\/span><\/p>\n

\u81ea\u7136<\/span><\/h3>\n

\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306f\u3001\u69d8\u3005\u306a\u65b9\u6cd5\u3068\u30bf\u30c3\u30c1\u30dd\u30a4\u30f3\u30c8\u3067\u304a\u5ba2\u69d8\u306b\u30a2\u30d7\u30ed\u30fc\u30c1\u3059\u308b\u30d7\u30ed\u30a2\u30af\u30c6\u30a3\u30d6\u306a\u3082\u306e\u3067\u3059\u3002 \u3053\u308c\u306f\u3001\u8cfc\u5165\u524d\u3001\u8cfc\u5165\u5f8c\u306a\u3069\u304c\u8003\u3048\u3089\u308c\u307e\u3059\u3002<\/span><\/p>\n

\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9\u306f\u53cd\u5fdc\u578b\u3067\u3042\u308a\u3001\u304a\u5ba2\u69d8\u304c\u4f55\u304b\u554f\u984c\u3092\u62b1\u3048\u305f\u3068\u304d\u306b\u9023\u7d61\u3092\u53d7\u3051\u308b\u3053\u3068\u304c\u591a\u3044\u3002 \u304a\u5ba2\u69d8\u306f\u3001\u554f\u984c\u304c\u306a\u3051\u308c\u3070\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9\u62c5\u5f53\u8005\u3068\u3084\u308a\u53d6\u308a\u3059\u308b\u7406\u7531\u304c\u306a\u304f\u306a\u308a\u307e\u3059\u3002<\/span><\/p>\n

\u76f8\u4e92\u4f5c\u7528<\/span><\/h3>\n

\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9\u306f\u3001\u304a\u5ba2\u69d8\u304c\u554f\u984c\u3084\u8ab2\u984c\u3092\u62b1\u3048\u305f\u3068\u304d\u306b\u3060\u3051\u5229\u7528\u3055\u308c\u308b\u3053\u3068\u304c\u591a\u3044\u3001\u4e00\u56de\u9650\u308a\u306e\u3084\u308a\u3068\u308a\u3067\u3059\u3002 \u30b5\u30fc\u30d3\u30b9\u30fb\u30a4\u30f3\u30bf\u30e9\u30af\u30b7\u30e7\u30f3\u306f\u3001\u304a\u5ba2\u69d8\u304c\u30b5\u30fc\u30d3\u30b9\u3084\u88fd\u54c1\u3092\u5229\u7528\u3059\u308b\u969b\u306b\u884c\u308f\u308c\u307e\u3059\u3002<\/span><\/p>\n

\u9867\u5ba2\u4f53\u9a13\u306f\u3001\u9867\u5ba2\u3068\u4f55\u5ea6\u3082\u4f55\u5ea6\u3082\u5bfe\u8a71\u3059\u308b\u3088\u3046\u306b\u8a2d\u8a08\u3055\u308c\u3066\u3044\u307e\u3059\u3002 \u4f8b\u3048\u3070\u3001\u96fb\u5b50\u30e1\u30fc\u30eb\u306b\u3088\u308b\u88fd\u54c1\u3084\u30b5\u30fc\u30d3\u30b9\u306e\u6848\u5185\u3001\u96fb\u8a71\u306b\u3088\u308b\u30b5\u30fc\u30d3\u30b9\u306e\u6e80\u8db3\u5ea6\u8abf\u67fb\u3001\u88fd\u54c1\u6027\u80fd\u306e\u60c5\u5831\u53ce\u96c6\u306a\u3069\u3067\u3059\u3002 <\/span>
\n \u30ab\u30b9\u30bf\u30de\u30fc\u30fb\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u30fb\u30bd\u30d5\u30c8\u30a6\u30a7\u30a2<\/span>
\n<\/a>\u306a\u3069\u3002<\/span><\/p>\n

\u6e2c\u5b9a<\/span><\/h3>\n

\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9\u306f\u3001\u9867\u5ba2\u6e80\u8db3\u5ea6\uff08CSAT\uff09\u3067\u6e2c\u5b9a\u3055\u308c\u307e\u3059\u3002 <\/span>
\n \u9867\u5ba2\u6e80\u8db3\u5ea6(CSAT)<\/span>
\n<\/a>\u9867\u5ba2\u6e80\u8db3\u5ea6\uff08CSAT\uff09\u30b9\u30b3\u30a2\u3067\u6e2c\u5b9a\u3055\u308c\u307e\u3059\u3002<\/span><\/p>\n


\n \u30cd\u30c3\u30c8\u30d7\u30ed\u30e2\u30fc\u30bf\u30fc\u30b9\u30b3\u30a2(NPS)<\/span>
\n<\/a>\u306f\u3001\u9867\u5ba2\u4f53\u9a13\u3092\u6e2c\u5b9a\u3059\u308b\u305f\u3081\u306b\u4f7f\u7528\u3055\u308c\u307e\u3059\u3002\u3053\u308c\u306f\u3001\u8abf\u67fb\u56de\u7b54\u8005\u306b\u3001\u305d\u306e\u30d6\u30e9\u30f3\u30c9\u3092\u53cb\u4eba\u3084\u604b\u4eba\u306b\u85a6\u3081\u308b\u304b\u3069\u3046\u304b\u3092\u5c0b\u306d\u308b1\u3064\u306e\u8cea\u554f\u3067\u3059\u3002<\/span><\/p>\n

\"NPS\u7591\u554f\u6587\"<\/p>\n

\u56de\u7b54\u8005\u306f\u3001\u305d\u306e\u56de\u7b54\u3092\u3082\u3068\u306b\u3001\u4ee5\u4e0b\u306e\u3088\u3046\u306b\u300c\u63a8\u9032\u6d3e\u300d\u300c\u6d88\u6975\u6d3e\u300d\u300c\u53d7\u52d5\u6d3e\u300d\u306e3\u30bf\u30a4\u30d7\u306b\u5206\u985e\u3055\u308c\u307e\u3059\u3002<\/span><\/p>\n

\"\u30ab\u30c6\u30b4\u30ea\u30fc\u30aa\u30d6\u30cd\u30c3\u30c8\u30d7\u30ed\u30e2\u30fc\u30bf\u30fc\u30b9\u30b3\u30a2\"<\/p>\n

CX\u306f\u3059\u3079\u3066\u306e\u9867\u5ba2\u65bd\u7b56\u306e\u7126\u70b9\u3067\u3042\u308a\u3001CS\u306f\u9867\u5ba2\u65bd\u7b56\u306e\u91cd\u8981\u306a\u8981\u7d20\u3067\u3042\u308b\u3079\u304d\u3067\u3059\u3002 <\/span>
\n CX\u6226\u7565<\/span>
\n<\/a>. \u9867\u5ba2\u30b5\u30fc\u30d3\u30b9\u30c1\u30e3\u30cd\u30eb\u304b\u3089\u306e\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u3092\u5e38\u306b\u76e3\u8996\u3057\u3001\u9867\u5ba2\u4f53\u9a13\u30d7\u30ed\u30b0\u30e9\u30e0\u3092\u6539\u5584\u3059\u308b\u3053\u3068\u3067\u3001\u9867\u5ba2\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8\u3001\u9867\u5ba2\u6e80\u8db3\u3001\u9867\u5ba2\u6b53\u559c\u306e\u30ec\u30d9\u30eb\u3092\u5411\u4e0a\u3055\u305b\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002<\/span><\/p>\n

QuestionPro\u306f\u3001\u6700\u3082\u5148\u9032\u7684\u306a\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u30c4\u30fc\u30eb\u3092\u63d0\u4f9b\u3057\u3066\u3044\u307e\u3059\u3002 \u304a\u5ba2\u69d8\u306e\u6c17\u6301\u3061\u3084\u8003\u3048\u3092\u77e5\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002 <\/span>
\n CX\u30bd\u30d5\u30c8\u30a6\u30a7\u30a2\u300cQuestionPro<\/span>
\n<\/a>\u3092\u672c\u65e5\u3088\u308a\u63d0\u4f9b\u958b\u59cb\u3057\u307e\u3059\u3002<\/span><\/p>\n

\u3053\u3053\u307e\u3067\u6765\u305f\u304b\u3002 \u304a\u3081\u3067\u3068\u3046\u3054\u3056\u3044\u307e\u3059\u3002<\/strong> \u5e78\u3044\u306a\u3053\u3068\u306b\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9\u3068\u306f\u4f55\u304b\u3001\u305d\u3057\u3066\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u3068\u306e\u76f8\u4e92\u95a2\u4fc2\u306b\u3064\u3044\u3066\u3001\u5c11\u3057\u306f\u304a\u5206\u304b\u308a\u3044\u305f\u3060\u3051\u305f\u304b\u3068\u601d\u3044\u307e\u3059\u3002 <\/span><\/p>\n

\u30ab\u30b9\u30bf\u30de\u30fc\u30fb\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306b\u3088\u3063\u3066\u3001\u3088\u308a\u591a\u304f\u306e\u30cf\u30c3\u30d4\u30fc\u3067\u5fe0\u5b9f\u306a\u9867\u5ba2\u3092\u7372\u5f97\u3057\u3001\u30d3\u30b8\u30cd\u30b9\u306e\u6210\u9577\u3092\u4fc3\u9032\u3059\u308b\u65b9\u6cd5\u306b\u3064\u3044\u3066\u3001\u3055\u3089\u306b\u8a73\u3057\u304f\u77e5\u308a\u305f\u3044\u65b9\u306f\u3001\u7121\u6599\u306eeBook\u3092\u30c0\u30a6\u30f3\u30ed\u30fc\u30c9\u3057\u3066\u307f\u3066\u306f\u3044\u304b\u304c\u3067\u3057\u3087\u3046\u304b\u3002\u30cf\u30c3\u30ab\u30fc\u306e\u305f\u3081\u306e\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u30ac\u30a4\u30c9 – CX= Emotion x Value.<\/span><\/p>\n

\u7121\u6599\u30c0\u30a6\u30f3\u30ed\u30fc\u30c9<\/strong><\/a><\/span><\/p>\n","protected":false},"excerpt":{"rendered":"

\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u3068\u30ab\u30b9\u30bf\u30de\u30fc\u30b5 […]<\/p>\n","protected":false},"author":46,"featured_media":814514,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_yoast_wpseo_focuskw":"\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9 vs \u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9","_yoast_wpseo_title":"","_yoast_wpseo_metadesc":"\u3053\u306e\u30d6\u30ed\u30b0\u3092\u8aad\u3080\u3053\u3068\u3067\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u3068\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9\u3068\u306e\u91cd\u8981\u306a\u9055\u3044\u3092\u7406\u89e3\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002 \u3053\u308c\u3089\u306e\u60c5\u5831\u306f\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9\u30c1\u30e3\u30cd\u30eb\u3084\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u30d7\u30ed\u30b0\u30e9\u30e0\u306e\u6539\u5584\u306b\u6d3b\u7528\u3057\u307e\u3059\u3002","_genesis_hide_title":false,"_genesis_hide_breadcrumbs":false,"_genesis_hide_singular_image":false,"_genesis_hide_footer_widgets":false,"_genesis_custom_body_class":"","_genesis_custom_post_class":"","_genesis_layout":"","footnotes":""},"categories":[1194],"tags":[],"yoast_head":"\n\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9 vs. \u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9\u3002\u306a\u305c\u4e21\u8005\u306f\u9055\u3046\u306e\u304b\uff1f | QuestionPro<\/title>\n<meta name=\"description\" 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content=\"https:\/\/qa-release.questionpro.com\/blog\/ja\/%e3%82%ab%e3%82%b9%e3%82%bf%e3%83%9e%e3%83%bc%e3%82%a8%e3%82%af%e3%82%b9%e3%83%9a%e3%83%aa%e3%82%a8%e3%83%b3%e3%82%b9-vs-%e3%82%ab%e3%82%b9%e3%82%bf%e3%83%9e%e3%83%bc%e3%82%b5%e3%83%bc%e3%83%93\/\" \/>\n<meta property=\"og:site_name\" content=\"QuestionPro\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/questionpro\" \/>\n<meta property=\"article:published_time\" content=\"2020-05-29T10:59:06+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2020-05-29T03:59:06+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/qa-release.questionpro.com\/blog\/wp-content\/uploads\/2023\/09\/customer-experience-vs-customer-service.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"2100\" \/>\n\t<meta property=\"og:image:height\" content=\"1254\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"Ken Peterson\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@questionpro\" \/>\n<meta name=\"twitter:site\" content=\"@questionpro\" \/>\n<meta name=\"twitter:label1\" content=\"\u57f7\u7b46\u8005\" \/>\n\t<meta name=\"twitter:data1\" content=\"Ken Peterson\" \/>\n<script type=\"application\/ld+json\" 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