{"id":789693,"date":"2023-02-10T22:53:22","date_gmt":"2023-02-11T05:53:22","guid":{"rendered":"https:\/\/qa-release.questionpro.com\/blog\/%e3%82%ab%e3%82%b9%e3%82%bf%e3%83%9e%e3%83%bc%e3%82%b8%e3%83%a3%e3%83%bc%e3%83%8b%e3%83%bc%e3%83%95%e3%82%a7%e3%83%bc%e3%82%ba%ef%bc%9a%e3%81%9d%e3%81%ae%e5%86%85%e5%ae%b9%e3%80%81%e3%83%88%e3%83%83\/"},"modified":"2023-05-05T17:41:56","modified_gmt":"2023-05-05T17:41:56","slug":"%e3%82%ab%e3%82%b9%e3%82%bf%e3%83%9e%e3%83%bc%e3%82%b8%e3%83%a3%e3%83%bc%e3%83%8b%e3%83%bc%e3%83%95%e3%82%a7%e3%83%bc%e3%82%ba%ef%bc%9a%e3%81%9d%e3%81%ae%e5%86%85%e5%ae%b9%e3%80%81%e3%83%88%e3%83%83","status":"publish","type":"post","link":"https:\/\/qa-release.questionpro.com\/blog\/ja\/%e3%82%ab%e3%82%b9%e3%82%bf%e3%83%9e%e3%83%bc%e3%82%b8%e3%83%a3%e3%83%bc%e3%83%8b%e3%83%bc%e3%83%95%e3%82%a7%e3%83%bc%e3%82%ba%ef%bc%9a%e3%81%9d%e3%81%ae%e5%86%85%e5%ae%b9%e3%80%81%e3%83%88%e3%83%83\/","title":{"rendered":"\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u30d5\u30a7\u30fc\u30ba\uff1a\u305d\u306e\u5185\u5bb9\u3001\u30c8\u30c3\u30d75\u3068\u30d2\u30f3\u30c8"},"content":{"rendered":"\n<p>\u306a\u305c\u306a\u3089\u3001\u304a\u5ba2\u69d8\u3092\u3088\u308a\u6df1\u304f\u7406\u89e3\u3059\u308b\u3053\u3068\u3067\u3001\u304a\u5ba2\u69d8\u306b\u7d20\u6674\u3089\u3057\u3044\u88fd\u54c1\u4f7f\u7528\u4f53\u9a13\u3092\u63d0\u4f9b\u3057\u3001\u9867\u5ba2\u7dad\u6301\u7387\u3092\u7dad\u6301\u30fb\u5411\u4e0a\u3055\u305b\u3001\u53ce\u76ca\u6027\u3092\u6700\u5927\u5316\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u308b\u304b\u3089\u3067\u3059\u3002<\/p>\n\n<p>\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u306e\u30d5\u30a7\u30fc\u30ba\u306f\u3001\u6700\u521d\u306e\u30ea\u30b5\u30fc\u30c1\u6bb5\u968e\u304b\u3089\u8cfc\u5165\u5f8c\u307e\u3067\u306e\u3059\u3079\u3066\u306e\u30a4\u30f3\u30bf\u30e9\u30af\u30b7\u30e7\u30f3\u306e\u5408\u8a08\u3067\u3042\u308b\u3053\u3068\u304c\u591a\u3044\u306e\u3067\u3059\u3002 \u305d\u3053\u306b\u306f\u6570\u591a\u304f\u306e\u30b9\u30c6\u30c3\u30d7\u3068\u30bf\u30c3\u30c1\u30dd\u30a4\u30f3\u30c8\u304c\u5b58\u5728\u3057\u307e\u3059\u3002<\/p>\n\n<p>\u305d\u3053\u3067\u3001\u3053\u306e\u30d6\u30ed\u30b0\u30675\u3064\u306e\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u306e\u5404\u30d5\u30a7\u30fc\u30ba\u306b\u3064\u3044\u3066\u77e5\u308a\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30aa\u30f3\u30dc\u30fc\u30c7\u30a3\u30f3\u30b0\u30d7\u30ed\u30bb\u30b9\u3092\u958b\u59cb\u3057\u305f\u308a\u3001\u6539\u5584\u3057\u305f\u308a\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u308b\u3088\u3046\u306b\u3057\u307e\u3057\u3087\u3046\u3002<\/p>\n\n<h2 class=\"wp-block-heading\">\u30b3\u30f3\u30c6\u30f3\u30c4\u306e\u30a4\u30f3\u30c7\u30c3\u30af\u30b9\u3067\u3059\uff1a<\/h2>\n\n<ol>\n<li>\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u306e\u30d5\u30a7\u30fc\u30ba\u3068\u306f\uff1f<\/li>\n\n\n\n<li>5\u3064\u306e\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u30d5\u30a7\u30fc\u30ba<\/li>\n\n\n\n<li>\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u30d5\u30a7\u30fc\u30ba\u306e\u30d2\u30f3\u30c8<\/li>\n\n\n\n<li>\u7d50\u8ad6<\/li>\n<\/ol>\n\n<h2 class=\"wp-block-heading\">\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u306e\u30d5\u30a7\u30fc\u30ba\u3068\u306f\uff1f<\/h2>\n\n<p>\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u3068\u306f\u3001\u4f01\u696d\u3084\u30d6\u30e9\u30f3\u30c9\u3068\u306e\u51fa\u4f1a\u3044\u3084\u4f53\u9a13\u306e\u4e00\u9023\u306e\u6d41\u308c\u3092\u6307\u3057\u307e\u3059\u3002 \u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u306e\u5404\u30d5\u30a7\u30fc\u30ba\u306f\u3001\u9867\u5ba2\u306e\u610f\u601d\u6c7a\u5b9a\u30d7\u30ed\u30bb\u30b9\u306e\u660e\u78ba\u306a\u6bb5\u968e\u3092\u8868\u3057\u3001\u4f01\u696d\u306e\u30de\u30fc\u30b1\u30c6\u30a3\u30f3\u30b0\u3084\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9\u6226\u7565\u306b\u53cd\u6620\u3055\u305b\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002<\/p>\n\n<p>\u304a\u5ba2\u3055\u307e\u306f\u77e5\u3063\u3066\u304b\u77e5\u3089\u305a\u304b\u3001\u30ed\u30fc\u30ab\u30eb\u30d3\u30b8\u30cd\u30b9\u3092\u8cfc\u5165\u3059\u308b\u307e\u3067\u306b\u3055\u307e\u3056\u307e\u306a\u6bb5\u968e\u3092\u8e0f\u3093\u3067\u3044\u307e\u3059\u3002 \u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u3068\u306f\u3001\u3053\u306e\u3053\u3068\u3092\u6307\u3057\u3066\u3044\u307e\u3059\u3002<\/p>\n\n<p>\u304a\u5ba2\u69d8\u306f\u3001\u8cfc\u5165\u3059\u308b\u5834\u6240\u3060\u3051\u3092\u6c42\u3081\u3066\u3044\u308b\u306e\u3067\u3001\u6642\u3005\u3057\u304b\u65c5\u3092\u8003\u3048\u3066\u3044\u307e\u305b\u3093\u3002 \u305d\u306e\u4ee3\u308f\u308a\u3001\u305d\u306e\u51fa\u53e3\u3092\u898b\u3064\u3051\u308b\u3053\u3068\u306b\u96c6\u4e2d\u3059\u308b\u306e\u3067\u3059\u3002<\/p>\n\n<p>\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u306e\u30d5\u30a7\u30fc\u30ba\u306f\u3001\u5c0f\u898f\u6a21\u3067\u8fd1\u96a3\u306e\u4f01\u696d\u306b\u3068\u3063\u3066\u3001\u58f2\u4e0a\u304c\u4e0a\u304c\u308b\u304b\u3001\u9867\u5ba2\u304c\u7af6\u5408\u4ed6\u793e\u306e\u5546\u54c1\u3084\u30b5\u30fc\u30d3\u30b9\u3092\u4ee3\u308f\u308a\u306b\u4f7f\u3046\u304b\u306e\u9055\u3044\u3092\u751f\u307f\u51fa\u3057\u307e\u3059\u3002<\/p>\n\n<blockquote class=\"wp-block-quote\">\n<p>\u30de\u30fc\u30b1\u30c6\u30a3\u30f3\u30b0\u3084\u30bb\u30fc\u30eb\u30b9\u306e\u30ea\u30fc\u30c0\u30fc\u306f\u3001\u6226\u7565\u3084\u30ed\u30fc\u30c9\u30de\u30c3\u30d7\u3092\u4f5c\u6210\u3059\u308b\u969b\u306b\u300c<a href=\"https:\/\/qa-release.questionpro.com\/blog\/customer-journey-map\/\" target=\"_blank\" rel=\"noreferrer noopener\">\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc<\/a>\u300d\u3092\u983b\u7e41\u306b\u53c2\u7167\u3057\u307e\u3059\u304c\u3001\u3053\u308c\u306f\u4f01\u696d\u3068\u9867\u5ba2\u306e\u3059\u3079\u3066\u306e\u30a4\u30f3\u30bf\u30e9\u30af\u30b7\u30e7\u30f3\u306b\u95a2\u9023\u3059\u308b\u3082\u306e\u3060\u304b\u3089\u3067\u3059\u3002<\/p>\n<\/blockquote>\n\n<p>Web\u30b5\u30a4\u30c8\u3001CRM\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u3001\u30de\u30fc\u30b1\u30c6\u30a3\u30f3\u30b0\u30aa\u30fc\u30c8\u30e1\u30fc\u30b7\u30e7\u30f3\u30bd\u30d5\u30c8\u30a6\u30a7\u30a2\u3092\u7d44\u307f\u5408\u308f\u305b\u308b\u3053\u3068\u3067\u3001\u4f01\u696d\u306f\u9867\u5ba2\u306e\u79fb\u52d5\u7d4c\u8def\u306b\u95a2\u3059\u308b\u60c5\u5831\u3092\u5f97\u308b\u3053\u3068\u304c\u3067\u304d\u3001\u30d7\u30ed\u30b8\u30a7\u30af\u30c8\u306e\u5404\u30d5\u30a7\u30fc\u30ba\u3092\u6700\u9069\u5316\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u308b\u3088\u3046\u306b\u306a\u308a\u307e\u3059\u3002<\/p>\n\n<h2 class=\"wp-block-heading\">\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u30d5\u30a7\u30fc\u30ba \u30c8\u30c3\u30d75<\/h2>\n\n<p>\u5e02\u5834\u7af6\u4e89\u529b\u3092\u7dad\u6301\u3059\u308b\u305f\u3081\u306b\u306f\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u3092\u7406\u89e3\u3057\u3001\u30d5\u30a1\u30cd\u30eb\u306e\u5404\u30d5\u30a7\u30fc\u30ba\u3092\u6539\u5584\u3059\u308b\u3053\u3068\u304c\u91cd\u8981\u3067\u3059\u3002 \u6d88\u8cbb\u8005\u3068\u306e\u30bf\u30c3\u30c1\u30dd\u30a4\u30f3\u30c8\u306b\u95a2\u3059\u308b\u77e5\u8b58\u304c\u5897\u3048\u308c\u3070\u5897\u3048\u308b\u307b\u3069\u3001\u3088\u308a\u826f\u3044\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9\u3092\u63d0\u4f9b\u3067\u304d\u308b\u53ef\u80fd\u6027\u304c\u9ad8\u307e\u308a\u307e\u3059\u3002<\/p>\n\n<p><a href=\"https:\/\/qa-release.questionpro.com\/blog\/customer-journey-mapping\/\" target=\"_blank\" rel=\"noreferrer noopener\">\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u30de\u30c3\u30d7\u306e<\/a>\u5404\u30d5\u30a7\u30fc\u30ba\u3092\u5341\u5206\u306b\u7406\u89e3\u3059\u308b\u3053\u3068\u3067\u3001\u9867\u5ba2\u304c\u6c42\u3081\u308b\u3082\u306e\u3068\u4e0e\u3048\u308b\u3082\u306e\u306e\u7406\u60f3\u7684\u306a\u30d0\u30e9\u30f3\u30b9\u3092\u5b9f\u73fe\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002<\/p>\n\n<p>\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u306e5\u3064\u306e\u4e3b\u8981\u306a\u30d5\u30a7\u30fc\u30ba\u3068\u3001\u305d\u308c\u305e\u308c\u306e\u30d5\u30a7\u30fc\u30ba\u306b\u3064\u3044\u3066\u6d88\u8cbb\u8005\u304c\u77e5\u3063\u3066\u304a\u304f\u3079\u304d\u3053\u3068\u3092\u767a\u898b\u3057\u3066\u304f\u3060\u3055\u3044\uff1a<\/p>\n\n<ol>\n<h3><\/h3><li>\u30a2\u30a6\u30a7\u30a2\u30cd\u30b9\u30d5\u30a7\u30fc\u30ba<\/li>\n<\/ol>\n\n<p>\u6d88\u8cbb\u8005\u304c\u8ab2\u984c\u3084\u30cb\u30fc\u30ba\u3092\u6301\u3061\u3001\u89e3\u6c7a\u7b56\u3092\u63a2\u3059\u300c\u8a8d\u77e5\u300d\u306e\u6bb5\u968e\u304c\u3001\u591a\u304f\u306e\u6f5c\u5728\u9867\u5ba2\u306e\u30b9\u30bf\u30fc\u30c8\u5730\u70b9\u3067\u3059\u3002 \u304a\u5ba2\u69d8\u306f\u3001\u81ea\u5206\u306e\u56f0\u3063\u3066\u3044\u308b\u3053\u3068\u3092\u89e3\u6c7a\u3057\u3066\u304f\u308c\u308b\u3088\u3046\u306a\u30b5\u30fc\u30d3\u30b9\u306e\u60c5\u5831\u8a18\u4e8b\u3092\u6c42\u3081\u3066\u3044\u307e\u3059\u3002<\/p>\n\n<p>\u3053\u306e\u3088\u3046\u306a\u9867\u5ba2\u306f\u3001\u30a4\u30f3\u30b9\u30c8\u30e9\u30af\u30b7\u30e7\u30ca\u30eb\u306a\u30bd\u30fc\u30c8\u30ea\u30fc\u30c0\u30fc\u30b7\u30c3\u30d7\u304c\u3001\u30d7\u30ed\u30e2\u30fc\u30b7\u30e7\u30f3\u3084\u5546\u54c1\u5fd7\u5411\u306e\u30a4\u30f3\u30b5\u30a4\u30c8\u3067\u3042\u308b\u3053\u3068\u3092\u597d\u3080\u305f\u3081\u3001\u4f01\u696d\u306f\u9867\u5ba2\u306b\u81ea\u793e\u306e\u30a2\u30a4\u30c6\u30e0\u3092\u7a4d\u6975\u7684\u306b\u5ba3\u4f1d\u3059\u308b\u3053\u3068\u3092\u63a7\u3048\u308b\u5fc5\u8981\u304c\u3042\u308a\u307e\u3059\u3002<\/p>\n\n<p>\u305d\u306e\u4ee3\u308f\u308a\u3001\u30d9\u30cd\u30d5\u30a3\u30c3\u30c8\u3092\u8aac\u660e\u3059\u308b\u3053\u3068\u3067\u3001\u81ea\u5206\u305f\u3061\u306e\u88fd\u54c1\u304c\u3044\u304b\u306b\u9867\u5ba2\u306e\u30cb\u30fc\u30ba\u3092\u6e80\u305f\u3057\u3066\u3044\u308b\u304b\u3092\u793a\u3059\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002 \u30aa\u30f3\u30e9\u30a4\u30f3\u5e83\u544a\u3084\u3001\u96fb\u5b50\u66f8\u7c4d\u3084\u30db\u30ef\u30a4\u30c8\u30da\u30fc\u30d1\u30fc\u306a\u3069\u306e\u8aac\u660e\u66f8\u304d\u304c\u3001\u3053\u306e\u6bb5\u968e\u3067\u306e\u5178\u578b\u7684\u306a\u30de\u30fc\u30b1\u30c6\u30a3\u30f3\u30b0\u6226\u7565\u3067\u3059\u3002<\/p>\n\n<p>\u60c5\u5831\u3092\u63d0\u4f9b\u3059\u308b\u3060\u3051\u3067\u306a\u304f\u3001\u304a\u5ba2\u69d8\u306e\u4fe1\u983c\u3092\u5f97\u308b\u305f\u3081\u306e\u52aa\u529b\u3082\u5fc5\u8981\u3067\u3059\u3002 \u4ee5\u4e0b\u306e\u30b9\u30c6\u30c3\u30d7\u306f\u3001\u30af\u30ea\u30a2\u3067\u304d\u3066\u3053\u305d\u610f\u5473\u304c\u3042\u308a\u307e\u3059\u3002<\/p>\n\n<ul>\n<li>\u304a\u5ba2\u3055\u307e\u306b\u5b58\u5728\u3092\u30a2\u30d4\u30fc\u30eb\u3059\u308b<\/li>\n\n\n\n<li>\u8cfc\u8cb7\u30d7\u30ed\u30bb\u30b9\u306e\u521d\u671f\u6bb5\u968e\u3067\u6d88\u8cbb\u8005\u306b\u5f71\u97ff\u3092\u4e0e\u3048\u308b<\/li>\n\n\n\n<li>\u5f7c\u3089\u306e\u8981\u671b\u3092\u6e80\u305f\u3059\u305f\u3081\u306b\u3001\u7c21\u5358\u306a\u65b9\u6cd5\u3067\u30eb\u30fc\u30c8\u3092\u793a\u3059\u3002<\/li>\n<\/ul>\n\n<p>\u305d\u306e\u305f\u3081\u3001\u3053\u306e\u30d5\u30a7\u30fc\u30ba\u3067\u65b0\u898f\u9867\u5ba2\u3092\u7372\u5f97\u3057\u3001\u305d\u306e\u5f8c\u306e\u30d5\u30a7\u30fc\u30ba\u3092\u30b9\u30e0\u30fc\u30ba\u306b\u9032\u3081\u308b\u305f\u3081\u306e\u5e03\u77f3\u3092\u6253\u3063\u3066\u304a\u304f\u5fc5\u8981\u304c\u3042\u308a\u307e\u3059\u3002<\/p>\n\n<ol start=\"2\">\n<h3><\/h3><li>\u691c\u8a0e\u6bb5\u968e<\/li>\n<\/ol>\n\n<p>\u304a\u5ba2\u3055\u307e\u306f\u3001\u691c\u8a0e\u6bb5\u968e\u3067\u3055\u307e\u3056\u307e\u306a\u4f01\u696d\u306e\u5546\u54c1\u3084\u30b5\u30fc\u30d3\u30b9\u3092\u8a55\u4fa1\u3057\u3066\u3044\u307e\u3059\u3002 \u7d44\u7e54\u306f\u3001\u30a6\u30a7\u30d3\u30ca\u30fc\u3084\u30a4\u30d9\u30f3\u30c8\u306e\u767b\u9332\u3001\u30d6\u30ed\u30b0\u30b3\u30f3\u30c6\u30f3\u30c4\u3001\u6210\u529f\u4e8b\u4f8b\u3001\u30e1\u30fc\u30eb\u30ca\u30fc\u30c1\u30e3\u30ea\u30f3\u30b0\u30d7\u30ed\u30b0\u30e9\u30e0\u3001\u30d6\u30ed\u30b0\u30b3\u30f3\u30c6\u30f3\u30c4\u3092\u6d3b\u7528\u3059\u308b\u3053\u3068\u3067\u3001\u30aa\u30fc\u30c7\u30a3\u30a8\u30f3\u30b9\u306e\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8\u3092\u9ad8\u3081\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002<\/p>\n\n<p>CX\u30c1\u30fc\u30e0\u306e\u88fd\u54c1\u30fb\u30b5\u30fc\u30d3\u30b9\u304c\u63d0\u4f9b\u3059\u308b\u5074\u9762\u3092\u3001\u304a\u5ba2\u69d8\u3068\u306e\u5bfe\u8a71\u306e\u4e2d\u3067\u5f37\u8abf\u3057\u3001\u305d\u306e\u826f\u3055\u3092\u7406\u89e3\u3057\u3066\u3082\u3089\u3046\u3053\u3068\u304c\u3067\u304d\u308b\u306e\u3067\u3059\u3002 \u3053\u306e\u6bb5\u968e\u3067\u306f\u3001\u898b\u8fbc\u307f\u5ba2\u304c\u691c\u8a0e\u3057\u3066\u3044\u308b\u30d6\u30e9\u30f3\u30c9\u3068\u7a4d\u6975\u7684\u306b\u4ea4\u6d41\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002<\/p>\n\n<p>\u6700\u7d42\u7684\u306b\u3001\u304a\u5ba2\u69d8\u306e\u91cd\u8981\u306a\u8ab2\u984c\u3092\u89e3\u6c7a\u3067\u304d\u308c\u3070\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u306e\u6b21\u306e\u30d5\u30a7\u30fc\u30ba\u306b\u9032\u3081\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002 \u3053\u306e\u30d5\u30a7\u30fc\u30ba\u3067\u306f\u3001\u30ef\u30fc\u30ad\u30f3\u30b0\u30c1\u30fc\u30e0\u306f\u30cf\u30a4\u30ec\u30d9\u30eb\u306a\u6559\u80b2\u7684\u30c8\u30fc\u30f3\u304b\u3089\u3001\u3088\u308a\u5177\u4f53\u7684\u306a\u30c8\u30fc\u30f3\u306b\u5207\u308a\u66ff\u3048\u308b\u5fc5\u8981\u304c\u3042\u308a\u307e\u3059\u3002<\/p>\n\n<p>\u3042\u308b\u610f\u5473\u3001\u30d0\u30a4\u30e4\u30fc\u30ba\u30b8\u30e3\u30fc\u30cb\u30fc\u306e\u691c\u8a0e\u6bb5\u968e\u306f\u3001\u3042\u306a\u305f\u306e\u30d6\u30e9\u30f3\u30c9\u306b\u3068\u3063\u3066\u30c1\u30e3\u30f3\u30b9\u3067\u3059\uff1a<\/p>\n\n<ul>\n<li>\u81ea\u793e\u306e\u30b5\u30fc\u30d3\u30b9\u3084\u5546\u54c1\u306e\u826f\u3055\u3092\u660e\u78ba\u306b\u3059\u308b\u3002<\/li>\n\n\n\n<li>\u5546\u54c1\u30fb\u30b5\u30fc\u30d3\u30b9\u306e\u898b\u305b\u65b9\u3092\u5de5\u592b\u3059\u308b\u3053\u3068\u3067\u3001\u30e9\u30a4\u30d0\u30eb\u306b\u5bfe\u3057\u3066\u512a\u4f4d\u306b\u7acb\u3064\u3002<\/li>\n\n\n\n<li>\u7af6\u5408\u4ed6\u793e\u306b\u5bfe\u3059\u308b\u512a\u4f4d\u6027\u304c\u9867\u5ba2\u306b\u660e\u78ba\u306b\u308f\u304b\u308b\u3088\u3046\u306b\u3059\u308b\u3002<br\/><\/li>\n<\/ul>\n\n<ol start=\"3\">\n<h3><\/h3><li>\u8cfc\u5165\u6bb5\u968e<\/li>\n<\/ol>\n\n<p>\u304a\u5ba2\u69d8\u306f\u4eca\u3001\u9078\u629e\u80a2\u3092\u8abf\u3079\u305f\u308a\u3001\u691c\u8a0e\u3057\u305f\u308a\u3057\u3066\u9078\u3076\u6e96\u5099\u3092\u3055\u308c\u3066\u3044\u307e\u3059\u3002 \u307e\u305f\u3001\u304a\u5ba2\u3055\u307e\u306f\u8cfc\u5165\u306e\u6e96\u5099\u3092\u3055\u308c\u3066\u3044\u308b\u304b\u3082\u3057\u308c\u307e\u305b\u3093\u3002<\/p>\n\n<p>\u305d\u306e\u3088\u3046\u306a\u91cd\u8981\u306a\u6bb5\u968e\u3067\u306e\u8cfc\u8cb7\u7406\u7531\u3092\u5341\u5206\u306b\u7406\u89e3\u3057\u3001\u9867\u5ba2\u306b\u7d0d\u5f97\u3057\u3066\u8cfc\u5165\u3057\u3066\u3082\u3089\u3046\u305f\u3081\u306b\u5fc5\u8981\u306a\u30ea\u30bd\u30fc\u30b9\u3092\u7528\u610f\u3059\u308b\u5fc5\u8981\u304c\u3042\u308b\u306e\u3067\u3059\u3002<\/p>\n\n<p>\u4eca\u3001\u591a\u304f\u306e\u304a\u5ba2\u3055\u307e\u306f\u3001\u8cfc\u5165\u3059\u308b\u524d\u306b2\u3064\u306e\u3053\u3068\u3092\u6c42\u3081\u3066\u3044\u307e\u3059\uff1a<\/p>\n\n<ul>\n<li>A \u7121\u6599\u30c8\u30e9\u30a4\u30a2\u30eb<\/li>\n\n\n\n<li>\u30e9\u30a4\u30d6\u30c7\u30e2\u306e\u69d8\u5b50<\/li>\n<\/ul>\n\n<p>\u3057\u304b\u3057\u3001\u3069\u3061\u3089\u306e\u9078\u629e\u80a2\u3082\u3042\u306a\u305f\u306e\u88fd\u54c1\u3084\u30b5\u30fc\u30d3\u30b9\u3067\u306f\u63d0\u4f9b\u3055\u308c\u3066\u3044\u306a\u3044\u5834\u5408\u306f\u3069\u3046\u3067\u3057\u3087\u3046\u304b\u3002<\/p>\n\n<p>\u305d\u306e\u5834\u5408\u3001\u6f5c\u5728\u7684\u306a\u9867\u5ba2\u306b\u4fe1\u983c\u3092\u4e0e\u3048\u308b\u305f\u3081\u306b\u3001\u3055\u307e\u3056\u307e\u306a\u30bf\u30a4\u30d7\u306e\u30b3\u30f3\u30c6\u30f3\u30c4\u3092\u4f7f\u7528\u3059\u308b\u5fc5\u8981\u304c\u3042\u308a\u307e\u3059\u3002 \u6700\u3082\u30b7\u30f3\u30d7\u30eb\u306a\u89e3\u6c7a\u7b56\u306f\u3001\u793e\u4f1a\u7684\u306a\u8a3c\u62e0\u3084\u304a\u5ba2\u69d8\u306e\u58f0\u3092\u63d0\u4f9b\u3059\u308b\u3053\u3068\u3067\u3001\u4e0d\u5b89\u3092\u89e3\u6d88\u3057\u3001\u4fe1\u983c\u3092\u5f97\u308b\u3053\u3068\u3067\u3059\u3002<\/p>\n\n<p>\u3053\u306e\u6bb5\u968e\u3067\u306f\u3001\u30d0\u30a4\u30e4\u30fc\u306f\u8cfc\u5165\u3057\u305f\u3044\u4f01\u696d\u306e\u5019\u88dc\u3092\u7d5e\u3063\u3066\u3044\u308b\u3053\u3068\u304c\u591a\u3044\u306e\u3067\u3001\u512a\u308c\u305f\u30bb\u30fc\u30eb\u30b9\u30d7\u30ed\u30bb\u30b9\u3068\u6210\u529f\u3057\u305f\u30b1\u30fc\u30b9\u30b9\u30bf\u30c7\u30a3\u306f\u3001\u7af6\u5408\u4ed6\u793e\u306b\u5bfe\u3059\u308b\u512a\u4f4d\u6027\u3092\u3082\u305f\u3089\u3057\u307e\u3059\u3002<\/p>\n\n<p>\u30d4\u30a2\u306f\u3001\u65e2\u5b58\u9867\u5ba2\u306b\u7d39\u4ecb\u3055\u308c\u305f\u5f8c\u3001\u55b6\u696d\u30d7\u30ed\u30bb\u30b9\u5916\u3067\u8b70\u8ad6\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002 \u30d6\u30e9\u30f3\u30c9\u306f\u3001\u8ca9\u58f2\u6642\u306e\u826f\u3044\u3084\u308a\u53d6\u308a\u3084\u30e9\u30dd\u30fc\u30eb\u3067\u76ee\u7acb\u3064\u304b\u3082\u3057\u308c\u307e\u305b\u3093\u3002<\/p>\n\n<ol start=\"4\">\n<h3><\/h3><li>\u30ea\u30c6\u30f3\u30b7\u30e7\u30f3\u30d5\u30a7\u30fc\u30ba<\/li>\n<\/ol>\n\n<p>\u8ca9\u58f2\u306b\u7d9a\u3044\u3066\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u306e\u6700\u5f8c\u306e2\u3064\u306e\u30b9\u30c6\u30fc\u30b8\u304c\u767a\u751f\u3057\u307e\u3059\u3002 \u55b6\u696d\u62c5\u5f53\u8005\u306f\u983b\u7e41\u306b\u53d6\u5f15\u3092\u6210\u7acb\u3055\u305b\u3001\u9867\u5ba2\u3092\u53d6\u308a\u8fbc\u307f\u3001\u30af\u30ed\u30b9\u30bb\u30eb\u3084\u30ea\u30cb\u30e5\u30fc\u30a2\u30eb\u306e\u6a5f\u4f1a\u3092\u5f85\u3063\u3066\u304b\u3089\u9867\u5ba2\u3068\u95a2\u308f\u308a\u3092\u6301\u3064\u3002<\/p>\n\n<p>\u4e00\u65b9\u3001\u6210\u529f\u3057\u3066\u3044\u308b\u4f01\u696d\u306f\u3001\u9867\u5ba2\u3068\u306e\u95a2\u308f\u308a\u3084\u30de\u30fc\u30b1\u30c6\u30a3\u30f3\u30b0\u3092\u7d99\u7d9a\u3057\u3001\u30ea\u30d4\u30fc\u30c8\u3059\u308b\u3053\u3068\u3067\u9867\u5ba2\u306e\u30e9\u30a4\u30d5\u30b5\u30a4\u30af\u30eb\u4fa1\u5024\u3092\u9ad8\u3081\u308b\u53ef\u80fd\u6027\u3092\u9ad8\u3081\u3066\u3044\u307e\u3059\u3002<\/p>\n\n<p>\u4f01\u696d\u306f\u3001\u30ea\u30c6\u30f3\u30b7\u30e7\u30f3\u30d5\u30a7\u30fc\u30ba\u306b\u304a\u3044\u3066\u3001\u30ed\u30a4\u30e4\u30eb\u30c6\u30a3\u30d7\u30ed\u30b0\u30e9\u30e0\u3084\u30ca\u30ec\u30c3\u30b8\u30d9\u30fc\u30b9FAQ\u3092\u958b\u767a\u3059\u308b\u304b\u3082\u3057\u308c\u307e\u305b\u3093\u3002 \u307e\u305f\u3001\u4f01\u696d\u3084\u88fd\u54c1\u306e\u9032\u6b69\u306b\u3064\u3044\u3066\u3001\u9867\u5ba2\u306b\u65e5\u5e38\u7684\u306b\u60c5\u5831\u3092\u63d0\u4f9b\u3059\u308b\u3053\u3068\u3082\u3067\u304d\u307e\u3059\u3002  <\/p>\n\n<p>\u3055\u3089\u306b\u3001\u88fd\u54c1\u30c8\u30ec\u30fc\u30cb\u30f3\u30b0\u30bb\u30c3\u30b7\u30e7\u30f3\u3092\u983b\u7e41\u306b\u958b\u50ac\u3057\u305f\u308a\u3001\u9867\u5ba2\u30e9\u30a4\u30d5\u30b5\u30a4\u30af\u30eb\u3092\u901a\u3058\u305f\u30d7\u30ed\u30e2\u30fc\u30b7\u30e7\u30f3\u3092\u5c55\u958b\u3057\u305f\u308a\u3059\u308b\u3053\u3068\u3082\u3067\u304d\u307e\u3059\u3002 \u5b9a\u671f\u7684\u306a\u30b3\u30df\u30e5\u30cb\u30b1\u30fc\u30b7\u30e7\u30f3\u306f\u3001\u304a\u5ba2\u69d8\u306e\u95a2\u4e0e\u3001\u4fa1\u5024\u3001\u6559\u80b2\u3092\u9ad8\u3081\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002<\/p>\n\n<p>\u9867\u5ba2\u7372\u5f97\u306b\u6bd4\u3079\u3001\u9867\u5ba2\u7dad\u6301\u306f\u8cbb\u7528\u5bfe\u52b9\u679c\u306b\u512a\u308c\u3066\u3044\u307e\u3059\u3002 \u96e2\u8077\u7387\u3092\u4e0b\u3052\u3001\u30dd\u30b8\u30c6\u30a3\u30d6\u306aCX\u3092\u91b8\u6210\u3057\u3001\u305d\u308c\u3089\u3092\u63d0\u4f9b\u3067\u304d\u308b\u7d44\u7e54\u3067\u3042\u308c\u3070\u3001\u9867\u5ba2\u306f\u9ad8\u54c1\u8cea\u306a\u5546\u54c1\u30fb\u30b5\u30fc\u30d3\u30b9\u3092\u518d\u3073\u5229\u7528\u3057\u3001\u53e3\u30b3\u30df\u3067\u5e83\u3081\u3066\u304f\u308c\u308b\u53ef\u80fd\u6027\u304c\u9ad8\u304f\u306a\u308a\u307e\u3059\u3002<\/p>\n\n<ol start=\"5\">\n<h3><\/h3><li>\u30a2\u30c9\u30dc\u30ab\u30b7\u30fc\u30d5\u30a7\u30fc\u30ba<\/li>\n<\/ol>\n\n<p>\u512a\u308c\u305fCX\u306f\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30a2\u30c9\u30dc\u30ab\u30b7\u30fc\u306b\u3064\u306a\u304c\u308a\u307e\u3059\u3002 \u4f01\u696d\u306e\u88fd\u54c1\u3084\u30b5\u30fc\u30d3\u30b9\u306b\u5bfe\u3057\u3066\u826f\u3044\u7d4c\u9a13\u3092\u3057\u305f\u9867\u5ba2\u306f\u3001\u30d6\u30e9\u30f3\u30c9\u30a2\u30c9\u30dc\u30b1\u30a4\u30c8\uff08\u652f\u6301\u8005\uff09\u3068\u306a\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002<\/p>\n\n<p>\u65b0\u3057\u3044\u9867\u5ba2\u3092\u7372\u5f97\u3059\u308b\u969b\u3001\u4f01\u696d\u306f\u88fd\u54c1\u3084\u30b5\u30fc\u30d3\u30b9\u306b\u4f55\u3092\u6c42\u3081\u3066\u3044\u308b\u306e\u304b\u3092\u78ba\u8a8d\u3059\u308b\u5fc5\u8981\u304c\u3042\u308a\u307e\u3059\u3002 \u304a\u5ba2\u3055\u307e\u306f\u3001\u305d\u306e\u4f01\u696d\u306e\u76ee\u6a19\u3084\u597d\u8abf\u3055\u304c\u308f\u304b\u308b\u3068\u3001\u5ba3\u4f1d\u3057\u3084\u3059\u304f\u306a\u308a\u307e\u3059\u3002<\/p>\n\n<p>\u304a\u5ba2\u3055\u307e\u304c\u559c\u3093\u3067\u304f\u3060\u3055\u308b\u3068\u3001\u305d\u308c\u3092\u805e\u3044\u305f\u591a\u304f\u306e\u6f5c\u5728\u9867\u5ba2\u304c\u3001\u81ea\u5206\u306e\u30cb\u30fc\u30ba\u306b\u5408\u308f\u305b\u3066\u305d\u306e\u30d3\u30b8\u30cd\u30b9\u3092\u5229\u7528\u3057\u3088\u3046\u3068\u8003\u3048\u3066\u304f\u308c\u308b\u304b\u3082\u3057\u308c\u307e\u305b\u3093\u3002<\/p>\n\n<p>\u30d6\u30e9\u30f3\u30c9\u3092\u6c17\u306b\u5165\u3063\u3066\u304f\u308c\u305f\u304a\u5ba2\u3055\u307e\u304c\u3001\u305d\u306e\u30d6\u30e9\u30f3\u30c9\u3092\u5e83\u3081\u3066\u304f\u308c\u308b\u3053\u3068\u3067\u3001\u65b0\u3057\u3044\u304a\u5ba2\u3055\u307e\u3092\u547c\u3073\u8fbc\u3080\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002 \u591a\u304f\u306e\u4eba\u306f\u3001\u540c\u696d\u8005\u306e\u4e8b\u4f8b\u3084\u6210\u529f\u4f53\u9a13\u304b\u3089\u8cfc\u5165\u3059\u308b\u3082\u306e\u3092\u6c7a\u3081\u3066\u3044\u307e\u3059\u3002 1\u4eba\u304c2\u4eba\u306e\u53cb\u4eba\u306b\u4f1d\u3048\u308b\u306a\u3069\u3001\u3046\u307e\u304f\u3084\u308c\u3070\u305d\u306e\u52b9\u679c\u3092\u58f2\u4e0a\u30a2\u30c3\u30d7\u306b\u3064\u306a\u3052\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002<\/p>\n\n<p>\u307e\u305f\u3001\u304a\u5ba2\u69d8\u306b\u30b1\u30fc\u30b9\u30b9\u30bf\u30c7\u30a3\u306b\u53c2\u52a0\u3057\u3066\u3082\u3089\u3063\u305f\u308a\u3001Net Promoter Score\u306e\u30a2\u30f3\u30b1\u30fc\u30c8\u3092\u9001\u3063\u305f\u308a\u3057\u3066\u3001\u304a\u5ba2\u69d8\u304c\u30d6\u30e9\u30f3\u30c9\u306b\u5bfe\u3057\u3066\u3069\u306e\u3088\u3046\u306b\u611f\u3058\u3066\u3044\u308b\u304b\u3092\u77e5\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002<\/p>\n\n<p>\u3053\u306e\u3088\u3046\u306a\u8abf\u67fb\u3084\u4f1a\u8a71\u306b\u3088\u3063\u3066\u3001\u4f01\u696d\u306f\u4f55\u304c\u6709\u52b9\u3067\u4f55\u304c\u6709\u52b9\u3067\u306a\u3044\u304b\u3092\u3088\u308a\u6df1\u304f\u77e5\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002 \u307e\u305f\u3001\u304a\u5ba2\u69d8\u304c\u610f\u898b\u3092\u8ff0\u3079\u308b\u3053\u3068\u3067\u3001\u304a\u5ba2\u69d8\u306e\u4f53\u9a13\u3084\u88fd\u54c1\u306e\u6539\u5584\u306b\u5f79\u7acb\u3066\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002<\/p>\n\n<h2 class=\"wp-block-heading\">\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u30d5\u30a7\u30fc\u30ba\u3067\u306e\u30d2\u30f3\u30c8<\/h2>\n\n<p>\u3053\u308c\u3089\u306e\u30d2\u30f3\u30c8\u306e\u4e2d\u306b\u306f\u3001\u8907\u6570\u306e\u30d5\u30a7\u30fc\u30ba\u3067\u4f7f\u7528\u3067\u304d\u308b\u3082\u306e\u304c\u3042\u308b\u3053\u3068\u3092\u899a\u3048\u3066\u304a\u304f\u3053\u3068\u304c\u91cd\u8981\u3067\u3059\u3002<\/p>\n\n<p>\u307e\u305f\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u306f\u3082\u3063\u3068\u8907\u96d1\u306a\u7dda\u3067\u3042\u308b\u3053\u3068\u3092\u5fd8\u308c\u3066\u306f\u3044\u3051\u307e\u305b\u3093\u3002 \u304a\u5ba2\u3055\u307e\u306f\u30b9\u30c6\u30fc\u30b8\u3092\u884c\u3063\u305f\u308a\u6765\u305f\u308a\u3059\u308b\u306e\u3067\u3001\u304a\u5ba2\u3055\u307e\u304c\u3069\u306e\u3088\u3046\u306b\u63a5\u3057\u3001\u3069\u306e\u3088\u3046\u306b\u884c\u52d5\u3057\u305f\u304b\u3092\u8a18\u9332\u3057\u3066\u304a\u304d\u3001\u5fc5\u8981\u306b\u5fdc\u3058\u3066\u6226\u7565\u3092\u5909\u66f4\u3059\u308b\u3053\u3068\u304c\u5927\u5207\u3067\u3059\u3002 \u305d\u306e\u30d2\u30f3\u30c8\u3092\u63a2\u3063\u3066\u307f\u307e\u3057\u3087\u3046\uff1a<\/p>\n\n<ul>\n<li><strong>\u304a\u5ba2\u69d8\u3092\u8a8d\u8b58\u3059\u308b\uff1a <\/strong>\u9867\u5ba2\u306e\u6b32\u6c42\u3001\u55dc\u597d\u3001\u75db\u70b9\u3092\u5fb9\u5e95\u7684\u306b\u628a\u63e1\u3059\u308b\u305f\u3081\u306b\u3001\u5e02\u5834\u8abf\u67fb\u3084\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u306e\u53ce\u96c6\u3092\u884c\u3046\u3002<\/li>\n\n\n\n<li><strong>\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u3092\u8a18\u8ff0\u3059\u308b\uff1a <\/strong>\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u306e\u69d8\u3005\u306a\u6bb5\u968e\u3092\u30de\u30c3\u30d4\u30f3\u30b0\u3059\u308b\u3053\u3068\u3067\u3001\u9867\u5ba2\u304c\u3042\u306a\u305f\u306e\u30d3\u30b8\u30cd\u30b9\u3068\u63a5\u3059\u308b\u53ef\u80fd\u6027\u306e\u3042\u308b\u30bf\u30c3\u30c1\u30dd\u30a4\u30f3\u30c8\u3092\u6c7a\u5b9a\u3057\u307e\u3059\u3002<\/li>\n\n\n\n<li><strong>\u30b7\u30fc\u30e0\u30ec\u30b9\u306a\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u3092\u78ba\u4fdd\u3059\u308b <\/strong>\u3059\u3079\u3066\u306e\u30bf\u30c3\u30c1\u30dd\u30a4\u30f3\u30c8\u306b\u304a\u3044\u3066\u3001\u6d88\u8cbb\u8005\u306e\u4f53\u9a13\u304c\u30b7\u30fc\u30e0\u30ec\u30b9\u3067\u4e00\u8cab\u3057\u305f\u3082\u306e\u3067\u3042\u308b\u3053\u3068\u3092\u78ba\u8a8d\u3059\u308b\u3002<\/li>\n\n\n\n<li><strong>\u30d1\u30fc\u30bd\u30ca\u30e9\u30a4\u30ba\u3055\u308c\u305f\u65b9\u6cd5\u3067\u30b3\u30df\u30e5\u30cb\u30b1\u30fc\u30b7\u30e7\u30f3\u3059\u308b\uff1a <\/strong>\u6d88\u8cbb\u8005\u60c5\u5831\u3092\u6d3b\u7528\u3057\u3001\u30e6\u30fc\u30b6\u30fc\u4e00\u4eba\u3072\u3068\u308a\u306b\u5408\u308f\u305b\u305f\u30b3\u30df\u30e5\u30cb\u30b1\u30fc\u30b7\u30e7\u30f3\u3084\u9867\u5ba2\u4f53\u9a13\u3092\u30ab\u30b9\u30bf\u30de\u30a4\u30ba\u3059\u308b\u3002<\/li>\n\n\n\n<li><strong>\u7d99\u7d9a\u7684\u306b\u8a55\u4fa1\u3057\u3001\u5f37\u5316\u3059\u308b\uff1a <\/strong>\u304a\u5ba2\u69d8\u306e\u58f0\u3092\u7d99\u7d9a\u7684\u306b\u628a\u63e1\u30fb\u8a55\u4fa1\u3057\u3001\u305d\u306e\u7d50\u679c\u3092\u304a\u5ba2\u69d8\u4f53\u9a13\u306e\u5411\u4e0a\u306b\u751f\u304b\u3059\u3002<\/li>\n\n\n\n<li><strong>\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9\u306b\u529b\u3092\u96c6\u4e2d\u3055\u305b\u308b\uff1a <\/strong>\u96fb\u8a71\u3001\u96fb\u5b50\u30e1\u30fc\u30eb\u3001\u30e9\u30a4\u30d6\u30c1\u30e3\u30c3\u30c8\u3001\u30bd\u30fc\u30b7\u30e3\u30eb\u30e1\u30c7\u30a3\u30a2\u306a\u3069\u3001\u9867\u5ba2\u304c\u9023\u7d61\u3059\u308b\u305f\u3081\u306e\u3044\u304f\u3064\u304b\u306e\u9078\u629e\u80a2\u3092\u7528\u610f\u3057\u3001\u6700\u512a\u5148\u4e8b\u9805\u3067\u3042\u308b\u3053\u3068\u3092\u5fb9\u5e95\u3059\u308b\u3002<\/li>\n\n\n\n<li><strong>\u304a\u5ba2\u69d8\u3068\u306e\u53d6\u5f15\u3092\u30b7\u30f3\u30d7\u30eb\u306b\u3059\u308b\uff1a <\/strong>\u8cfc\u5165\u30d7\u30ed\u30bb\u30b9\u3092\u5408\u7406\u5316\u3059\u308b\u3053\u3068\u3067\u3001\u9867\u5ba2\u304c\u8cb4\u793e\u304b\u3089\u8cfc\u5165\u3059\u308b\u306e\u3092\u3067\u304d\u308b\u3060\u3051\u7c21\u5358\u306b\u3059\u308b\u3002<\/li>\n\n\n\n<li><strong>\u9867\u5ba2\u306e\u30ed\u30a4\u30e4\u30ea\u30c6\u30a3\u3092\u4fc3\u9032\u3059\u308b\uff1a <\/strong>\u6d88\u8cbb\u8005\u306e\u30ed\u30a4\u30e4\u30ea\u30c6\u30a3\u306b\u5831\u3044\u308b\u3053\u3068\u3067\u3001\u30b3\u30df\u30e5\u30cb\u30c6\u30a3\u3068\u3057\u3066\u306e\u30d6\u30e9\u30f3\u30c9\u3092\u4fc3\u9032\u3059\u308b\u3002<\/li>\n<\/ul>\n\n<h2 class=\"wp-block-heading\">\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u306e\u30d5\u30a7\u30fc\u30ba\u306b\u304a\u3044\u3066\u3001QuestionPro CX\u306f\u3069\u306e\u3088\u3046\u306b\u6d3b\u7528\u3067\u304d\u308b\u306e\u3067\u3057\u3087\u3046\u304b\u3002<\/h2>\n\n<p>QuestionPro CX\u306f\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u306e\u3055\u307e\u3056\u307e\u306a\u30dd\u30a4\u30f3\u30c8\u3067\u4f01\u696d\u3092\u652f\u63f4\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u308b\u3001\u9867\u5ba2\u4f53\u9a13\u3092\u7ba1\u7406\u3059\u308b\u305f\u3081\u306e\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u3067\u3059\u3002 \u3069\u306e\u3088\u3046\u306b\u5f79\u7acb\u3064\u306e\u304b\u3001\u3054\u7d39\u4ecb\u3057\u307e\u3059\uff1a<\/p>\n\n<ol>\n<li><strong>\u8a8d\u77e5\u6bb5\u968e\uff1a<\/strong>QuestionPro CX\u306f\u3001\u30a2\u30f3\u30b1\u30fc\u30c8\u3084\u30d5\u30a9\u30fc\u30ab\u30b9\u30b0\u30eb\u30fc\u30d7\u306a\u3069\u3092\u901a\u3058\u3066\u3001\u4f01\u696d\u304c\u9867\u5ba2\u306e\u30a4\u30f3\u30b5\u30a4\u30c8\u3092\u5f97\u308b\u3053\u3068\u3092\u652f\u63f4\u3057\u307e\u3059\u3002 \u3053\u306e\u60c5\u5831\u306f\u3001\u30bf\u30fc\u30b2\u30c3\u30c8\u306e\u7d5e\u308a\u8fbc\u307f\u3084\u30de\u30fc\u30b1\u30c6\u30a3\u30f3\u30b0\u65bd\u7b56\u306b\u5f79\u7acb\u3066\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002<\/li>\n\n\n\n<li><strong>\u691c\u8a0e\u6bb5\u968e\uff1a<\/strong>QuestionPro CX\u306f\u3001\u30c7\u30e2\u30b0\u30e9\u30d5\u30a3\u30c3\u30af\u3001\u884c\u52d5\u3001\u55dc\u597d\u306b\u3088\u3063\u3066\u9867\u5ba2\u3092\u30bb\u30b0\u30e1\u30f3\u30c6\u30fc\u30b7\u30e7\u30f3\u3057\u3001\u4f01\u696d\u304c\u30ab\u30b9\u30bf\u30de\u30a4\u30ba\u3057\u305f\u30ad\u30e3\u30f3\u30da\u30fc\u30f3\u3092\u8a2d\u8a08\u3067\u304d\u308b\u3088\u3046\u306b\u3057\u307e\u3059\u3002 \u307e\u305f\u3001\u304a\u5ba2\u69d8\u306e\u58f0\u3084\u30ec\u30d3\u30e5\u30fc\u306f\u3001\u65b0\u3057\u3044\u304a\u5ba2\u69d8\u3068\u306e\u4fe1\u983c\u95a2\u4fc2\u3092\u7bc9\u304f\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002<\/li>\n\n\n\n<li><strong>\u8cfc\u5165\u6bb5\u968e\uff1a<\/strong>QuestionPro CX\u306f\u3001\u304a\u5ba2\u69d8\u306e\u58f0\u3092\u53ce\u96c6\u3057\u3001\u88fd\u54c1\u3084\u30b5\u30fc\u30d3\u30b9\u306e\u6539\u5584\u3001\u304a\u5ba2\u69d8\u3068\u306e\u611f\u60c5\u7684\u306a\u3064\u306a\u304c\u308a\u306e\u69cb\u7bc9\u3092\u884c\u3044\u307e\u3059\u3002 \u307e\u305f\u3001\u88fd\u54c1\u3084\u30b5\u30fc\u30d3\u30b9\u3092\u6539\u5584\u3059\u308b\u305f\u3081\u306e\u30da\u30a4\u30f3\u30dd\u30a4\u30f3\u30c8\u3084\u30a2\u30f3\u30e1\u30c3\u30c8\u30cb\u30fc\u30ba\u3092\u660e\u3089\u304b\u306b\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002<\/li>\n\n\n\n<li><strong>\u30ea\u30c6\u30f3\u30b7\u30e7\u30f3\u30d5\u30a7\u30fc\u30ba\uff1a<\/strong>QuestionPro CX\u306f\u3001\u6d88\u8cbb\u8005\u306e\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u3092\u53ce\u96c6\u3057\u3001\u30dc\u30c8\u30eb\u30cd\u30c3\u30af\u3092\u89e3\u6d88\u3059\u308b\u3053\u3068\u3067\u3001\u4f01\u696d\u304c\u8cfc\u8cb7\u30d7\u30ed\u30bb\u30b9\u3092\u5408\u7406\u5316\u3059\u308b\u306e\u306b\u5f79\u7acb\u3064\u304b\u3082\u3057\u308c\u307e\u305b\u3093\u3002 \u307e\u305f\u3001\u7d44\u7e54\u306e\u8db3\u304b\u305b\u3068\u306a\u3063\u3066\u3044\u308b\u9867\u5ba2\u306e\u4e0d\u6e80\u3092\u767a\u898b\u3057\u3001\u89e3\u6c7a\u3059\u308b\u3053\u3068\u3082\u53ef\u80fd\u3067\u3059\u3002<\/li>\n\n\n\n<li><strong>\u30a2\u30c9\u30dc\u30ab\u30b7\u30fc\u30d5\u30a7\u30fc\u30ba\uff1a <\/strong>QuestionPro CX\u306f\u3001\u6d88\u8cbb\u8005\u306e\u58f0\u3092\u96c6\u3081\u3001\u88fd\u54c1\u3084\u30b5\u30fc\u30d3\u30b9\u3092\u6539\u5584\u3059\u308b\u3053\u3068\u3067\u3001\u9577\u671f\u7684\u306a\u30d1\u30fc\u30c8\u30ca\u30fc\u30b7\u30c3\u30d7\u3092\u69cb\u7bc9\u3057\u307e\u3059\u3002 \u307e\u305f\u3001\u9867\u5ba2\u6e80\u8db3\u5ea6\u3084NPS\uff08Net Promoter Score\uff09\u8abf\u67fb\u306b\u3088\u308a\u3001\u30d3\u30b8\u30cd\u30b9\u3092\u63a8\u9032\u3057\u3066\u304f\u308c\u308b\u30ed\u30a4\u30e4\u30eb\u30ab\u30b9\u30bf\u30de\u30fc\u3092\u7279\u5b9a\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002<\/li>\n<\/ol>\n\n<p>QuestionPro CX\u306f\u3001\u9867\u5ba2\u304c\u4f55\u3092\u6c42\u3081\u3066\u3044\u308b\u304b\u3092\u77e5\u308b\u3001\u9867\u5ba2\u3092\u30b0\u30eb\u30fc\u30d7\u306b\u5206\u3051\u308b\u3001\u30d1\u30fc\u30bd\u30ca\u30e9\u30a4\u30ba\u3055\u308c\u305f\u30ad\u30e3\u30f3\u30da\u30fc\u30f3\u3092\u884c\u3046\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u306b\u6cbf\u3063\u3066\u30da\u30a4\u30f3\u30dd\u30a4\u30f3\u30c8\u3092\u767a\u898b\u3057\u4fee\u6b63\u3059\u308b\u3001\u3068\u3044\u3063\u305f\u4f7f\u3044\u65b9\u304c\u3067\u304d\u308b\u5f37\u529b\u306a\u30c4\u30fc\u30eb\u3067\u3059\u3002 \u3053\u308c\u304c\u3001\u3088\u308a\u826f\u3044\u9867\u5ba2\u4f53\u9a13\u3068\u58f2\u4e0a\u30a2\u30c3\u30d7\u306b\u3064\u306a\u304c\u308b\u306e\u3067\u3059\u3002<\/p>\n\n<h2 class=\"wp-block-heading\">\u7d50\u8ad6<\/h2>\n\n<p>\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u306b\u3088\u3063\u3066\u3001\u9069\u5207\u306a\u30bf\u30a4\u30df\u30f3\u30b0\u3067\u9069\u5207\u306a\u30aa\u30fc\u30c7\u30a3\u30a8\u30f3\u30b9\u306b\u30b3\u30df\u30e5\u30cb\u30b1\u30fc\u30b7\u30e7\u30f3\u3092\u3068\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002 \u6d88\u8cbb\u8005\u306e\u65c5\u306e\u3042\u3089\u3086\u308b\u6bb5\u968e\u306b\u304a\u3044\u3066\u3001\u5f37\u3044\u30d6\u30e9\u30f3\u30c9\u306f\u3042\u306a\u305f\u306e\u4fa1\u5024\u3092\u9ad8\u3081\u307e\u3059\u3002<\/p>\n\n<p>\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u306e\u6bb5\u968e\u306f\u30015\u3064\u306e\u30b9\u30c6\u30fc\u30b8\u304b\u3089\u69cb\u6210\u3055\u308c\u3066\u3044\u307e\u3059\uff1a<em>Awareness\uff08\u8a8d\u77e5\uff09\u3001Consideration\uff08\u691c\u8a0e\uff09\u3001Purchase\uff08\u8cfc\u5165\uff09\u3001Retention\uff08\u7dad\u6301 <\/em>\uff09\u3001<em> Advocacy\uff08\u652f\u6301<\/em>\uff09\u306e5\u6bb5\u968e\u3067\u3059\u3002<\/p>\n\n<p>\u9867\u5ba2\u3068\u4f01\u696d\u3068\u306e\u63a5\u70b9\u306b\u304a\u3051\u308b\u7279\u5b9a\u306e\u6bb5\u968e\u3092\u53cd\u6620\u3057\u3001\u52b9\u679c\u7684\u306b\u9867\u5ba2\u3092\u7372\u5f97\u3059\u308b\u305f\u3081\u306b\u306f\u3001\u305d\u308c\u305e\u308c\u306e\u6bb5\u968e\u306b\u304a\u3044\u3066\u65b0\u3057\u3044\u6226\u7565\u3084\u6280\u8853\u304c\u5fc5\u8981\u3068\u306a\u308a\u307e\u3059\u3002<\/p>\n\n<p>\u3053\u308c\u3089\u306e\u30d5\u30a7\u30fc\u30ba\u3092\u7406\u89e3\u3057\u3001\u6d3b\u7528\u3059\u308b\u3053\u3068\u3067\u3001\u3088\u308a\u52b9\u7387\u7684\u306a\u9867\u5ba2\u4f53\u9a13\u306e\u8a2d\u8a08\u3001\u30b3\u30f3\u30d0\u30fc\u30b8\u30e7\u30f3\u306e\u5897\u52a0\u3001\u9867\u5ba2\u30ed\u30a4\u30e4\u30eb\u30c6\u30a3\u306e\u91b8\u6210\u304c\u53ef\u80fd\u3068\u306a\u308a\u307e\u3059\u3002<\/p>\n\n<p>\u9867\u5ba2\u4f53\u9a13\u7ba1\u7406\u30bd\u30d5\u30c8\u30a6\u30a7\u30a2\u300cQuestionPro CX\u300d\u306f\u3001\u4f01\u696d\u304c\u9867\u5ba2\u306e\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u3092\u53ce\u96c6\u3057\u3001\u88fd\u54c1\u3084\u30de\u30fc\u30b1\u30c6\u30a3\u30f3\u30b0\u6d3b\u52d5\u3092\u5f37\u5316\u3059\u308b\u3053\u3068\u3092\u53ef\u80fd\u306b\u3057\u307e\u3059\u3002 <a href=\"https:\/\/qa-release.questionpro.com\/blog\/customer-touchpoints\/\">\u9867\u5ba2\u30bf\u30c3\u30c1\u30dd\u30a4\u30f3\u30c8\u306e<\/a>\u7ba1\u7406\u30fb\u4f5c\u6210\u3001\u30a2\u30f3\u30b1\u30fc\u30c8\u306e\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u3001\u30af\u30ed\u30fc\u30ba\u30c9\uff0f\u30a2\u30a6\u30bf\u30fc\uff0f\u30a4\u30f3\u30ca\u30fc\u30eb\u30fc\u30d7\u306a\u3069\u306e\u30a2\u30ca\u30ea\u30c6\u30a3\u30af\u30b9\u3092\u63d0\u4f9b\u3057\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u3092\u901a\u3058\u3066\u9867\u5ba2\u306e\u30cb\u30fc\u30ba\u3001\u597d\u307f\u3001\u884c\u52d5\u3092\u628a\u63e1\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002<\/p>\n\n<p>\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u306e\u5404\u6bb5\u968e\u3067\u306f\u3001\u304a\u5ba2\u69d8\u3092\u60f9\u304d\u3064\u3051\u308b\u305f\u3081\u306e\u660e\u78ba\u306a\u30a2\u30a4\u30c7\u30a2\u3084\u624b\u6cd5\u304c\u6c42\u3081\u3089\u308c\u307e\u3059\u3002 QuestionPro CX\u306f\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u306e\u5404\u30dd\u30a4\u30f3\u30c8\u3067\u30a4\u30f3\u30b5\u30a4\u30c8\u3068\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u3092\u63d0\u4f9b\u3059\u308b\u3053\u3068\u3067\u3001\u4f01\u696d\u304c\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u3068\u6226\u7565\u3092\u5f37\u5316\u3059\u308b\u3053\u3068\u3092\u652f\u63f4\u3057\u307e\u3059\u3002<\/p>\n\n<p>QuestionPro\u306f\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u30de\u30c3\u30d7\u3001\u30b8\u30e3\u30fc\u30cb\u30fc\u6e2c\u5b9a\u3001\u30aa\u30fc\u30eb\u30b6\u30eb\u30fc\u30d7\u306e3\u3064\u306e\u30b7\u30b9\u30c6\u30e0\u3092\u542b\u3080\u3001CX\u30a8\u30b3\u30b7\u30b9\u30c6\u30e0\u306e\u3059\u3079\u3066\u306e\u69cb\u6210\u8981\u7d20\u3092\u6301\u3064\u3001\u5e02\u5834\u3067<strong>\u552f\u4e00\u306e<\/strong> <strong>CX\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3<\/strong>\u3067\u3059\uff1a<\/p>\n\n<ul>\n<li>\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u3068\u30b8\u30e3\u30fc\u30cb\u30fc\u30de\u30c3\u30d4\u30f3\u30b0<\/li>\n\n\n\n<li>CX\u30b3\u30f3\u30b5\u30eb\u30c6\u30a3\u30f3\u30b0<\/li>\n\n\n\n<li>NPS+<\/li>\n\n\n\n<li>\u304a\u5ba2\u69d8\u306e\u58f0<\/li>\n\n\n\n<li>\u30c1\u30a7\u30f3\u30b8\u30de\u30cd\u30b8\u30e1\u30f3\u30c8\/\u30a4\u30f3\u30d7\u30ea\u30e1\u30f3\u30c6\u30fc\u30b7\u30e7\u30f3<\/li>\n\n\n\n<li>\u8a55\u5224<\/li>\n\n\n\n<li>\u30aa\u30fc\u30c8\u30a8\u30c3\u30af\u30b9<\/li>\n<\/ul>\n\n<p>\u30ab\u30b9\u30bf\u30de\u30fc\u30fb\u30b8\u30e3\u30fc\u30cb\u30fc\u3092\u7406\u89e3\u3059\u308b\u3053\u3068\u306f\u3001\u9867\u5ba2\u3068\u306e\u5f37\u3044\u95a2\u4fc2\u3092\u7bc9\u304d\u305f\u3044\u30d3\u30b8\u30cd\u30b9\u306b\u3068\u3063\u3066\u4e0d\u53ef\u6b20\u3067\u3059\u3002 \u30b8\u30e3\u30fc\u30cb\u30fc\u3092\u660e\u78ba\u306a\u6bb5\u968e\u306b\u5206\u3051\u308b\u3053\u3068\u3067\u3001\u5404\u6bb5\u968e\u306b\u304a\u3051\u308b\u304a\u5ba2\u69d8\u306e\u30cb\u30fc\u30ba\u3084\u597d\u307f\u3092\u3088\u308a\u6df1\u304f\u7406\u89e3\u3057\u3001\u305d\u308c\u306b\u5408\u308f\u305b\u3066\u30a2\u30d7\u30ed\u30fc\u30c1\u3092\u884c\u3046\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002  <\/p>\n\n<p>\u3053\u308c\u304b\u3089\u59cb\u3081\u308b\u65b9\u3082\u3001\u65e2\u5b58\u306e\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u3092\u6700\u9069\u5316\u3057\u305f\u3044\u65b9\u3082\u3001\u3053\u306e\u8a18\u4e8b\u3067\u7d39\u4ecb\u3057\u305f\u30c8\u30c3\u30d75\u306e\u30d5\u30a7\u30fc\u30ba\u3068\u5c02\u9580\u5bb6\u306e\u30a2\u30c9\u30d0\u30a4\u30b9\u3092\u53c2\u8003\u306b\u3001\u9867\u5ba2\u6e80\u8db3\u5ea6\u3068\u30ed\u30a4\u30e4\u30eb\u30c6\u30a3\u3092\u9ad8\u3081\u308b\u305f\u3081\u306e\u6226\u7565\u3092\u7acb\u3066\u3066\u304f\u3060\u3055\u3044\u3002 QuestionPro CX\u3067\u3001\u304a\u5ba2\u69d8\u3092\u5fd8\u308c\u3089\u308c\u306a\u3044\u65c5\u306b\u304a\u9023\u308c\u3059\u308b\u6e96\u5099\u3092\u3057\u307e\u3057\u3087\u3046\uff01<\/p>\n\n<p class=\"has-text-align-center\"><a href=\"https:\/\/www.questionpro.com\/cx\/\" target=\"_blank\" rel=\"noopener\">\n  <button>\u3082\u3063\u3068\u8a73\u3057\u304f<\/button>\n<\/a>       <a href=\"https:\/\/www.questionpro.com\/a\/showEntry.do?classID=1063&amp;sourceRef=blog\" target=\"_blank\" rel=\"noopener\">\n  <button>\u7121\u6599\u30c8\u30e9\u30a4\u30a2\u30eb<\/button>\n<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>\u306a\u305c\u306a\u3089\u3001\u304a\u5ba2\u69d8\u3092\u3088\u308a\u6df1\u304f\u7406\u89e3\u3059\u308b\u3053\u3068\u3067 [&hellip;]<\/p>\n","protected":false},"author":41,"featured_media":778902,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_yoast_wpseo_focuskw":"\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u30d5\u30a7\u30fc\u30ba","_yoast_wpseo_title":"%%title%% %%page%%","_yoast_wpseo_metadesc":"\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u306e\u30d5\u30a7\u30fc\u30ba\u306f\u3001\u9867\u5ba2\u4f53\u9a13\u306e\u5206\u6790\u30fb\u6539\u5584\u306b\u5f79\u7acb\u3061\u307e\u3059\u3002 \u3053\u308c\u306f\u3001\u4f01\u696d\u304c\u9867\u5ba2\u6e80\u8db3\u5ea6\u3092\u9ad8\u3081\u308b\u305f\u3081\u306e\u65b9\u6cd5\u3092\u898b\u3064\u3051\u308b\u306e\u306b\u5f79\u7acb\u3061\u307e\u3059\u3002","_genesis_hide_title":false,"_genesis_hide_breadcrumbs":false,"_genesis_hide_singular_image":false,"_genesis_hide_footer_widgets":false,"_genesis_custom_body_class":"","_genesis_custom_post_class":"","_genesis_layout":"","footnotes":""},"categories":[1194],"tags":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v20.4 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u30d5\u30a7\u30fc\u30ba\uff1a\u305d\u306e\u5185\u5bb9\u3001\u30c8\u30c3\u30d75\u3068\u30d2\u30f3\u30c8<\/title>\n<meta name=\"description\" content=\"\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u306e\u30d5\u30a7\u30fc\u30ba\u306f\u3001\u9867\u5ba2\u4f53\u9a13\u306e\u5206\u6790\u30fb\u6539\u5584\u306b\u5f79\u7acb\u3061\u307e\u3059\u3002 \u3053\u308c\u306f\u3001\u4f01\u696d\u304c\u9867\u5ba2\u6e80\u8db3\u5ea6\u3092\u9ad8\u3081\u308b\u305f\u3081\u306e\u65b9\u6cd5\u3092\u898b\u3064\u3051\u308b\u306e\u306b\u5f79\u7acb\u3061\u307e\u3059\u3002\" \/>\n<meta name=\"robots\" content=\"noindex, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<meta property=\"og:locale\" content=\"ja_JP\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u30d5\u30a7\u30fc\u30ba\uff1a\u305d\u306e\u5185\u5bb9\u3001\u30c8\u30c3\u30d75\u3068\u30d2\u30f3\u30c8\" \/>\n<meta property=\"og:description\" content=\"\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u306e\u30d5\u30a7\u30fc\u30ba\u306f\u3001\u9867\u5ba2\u4f53\u9a13\u306e\u5206\u6790\u30fb\u6539\u5584\u306b\u5f79\u7acb\u3061\u307e\u3059\u3002 \u3053\u308c\u306f\u3001\u4f01\u696d\u304c\u9867\u5ba2\u6e80\u8db3\u5ea6\u3092\u9ad8\u3081\u308b\u305f\u3081\u306e\u65b9\u6cd5\u3092\u898b\u3064\u3051\u308b\u306e\u306b\u5f79\u7acb\u3061\u307e\u3059\u3002\" \/>\n<meta property=\"og:url\" content=\"https:\/\/qa-release.questionpro.com\/blog\/ja\/%e3%82%ab%e3%82%b9%e3%82%bf%e3%83%9e%e3%83%bc%e3%82%b8%e3%83%a3%e3%83%bc%e3%83%8b%e3%83%bc%e3%83%95%e3%82%a7%e3%83%bc%e3%82%ba%ef%bc%9a%e3%81%9d%e3%81%ae%e5%86%85%e5%ae%b9%e3%80%81%e3%83%88%e3%83%83\/\" \/>\n<meta property=\"og:site_name\" content=\"QuestionPro\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/questionpro\" \/>\n<meta property=\"article:published_time\" content=\"2023-02-11T05:53:22+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2023-05-05T17:41:56+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/qa-release.questionpro.com\/blog\/wp-content\/uploads\/2023\/02\/customer-journey-phases.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"2800\" \/>\n\t<meta property=\"og:image:height\" content=\"1672\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"Paulina Rodriguez\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@questionpro\" \/>\n<meta name=\"twitter:site\" content=\"@questionpro\" \/>\n<meta name=\"twitter:label1\" content=\"\u57f7\u7b46\u8005\" \/>\n\t<meta name=\"twitter:data1\" content=\"Paulina Rodriguez\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/qa-release.questionpro.com\/blog\/ja\/%e3%82%ab%e3%82%b9%e3%82%bf%e3%83%9e%e3%83%bc%e3%82%b8%e3%83%a3%e3%83%bc%e3%83%8b%e3%83%bc%e3%83%95%e3%82%a7%e3%83%bc%e3%82%ba%ef%bc%9a%e3%81%9d%e3%81%ae%e5%86%85%e5%ae%b9%e3%80%81%e3%83%88%e3%83%83\/#article\",\"isPartOf\":{\"@id\":\"https:\/\/qa-release.questionpro.com\/blog\/ja\/%e3%82%ab%e3%82%b9%e3%82%bf%e3%83%9e%e3%83%bc%e3%82%b8%e3%83%a3%e3%83%bc%e3%83%8b%e3%83%bc%e3%83%95%e3%82%a7%e3%83%bc%e3%82%ba%ef%bc%9a%e3%81%9d%e3%81%ae%e5%86%85%e5%ae%b9%e3%80%81%e3%83%88%e3%83%83\/\"},\"author\":{\"name\":\"Paulina Rodriguez\",\"@id\":\"https:\/\/qa-release.questionpro.com\/blog\/ja\/#\/schema\/person\/d262c031e3554d3a44164290b97ff8af\"},\"headline\":\"\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u30d5\u30a7\u30fc\u30ba\uff1a\u305d\u306e\u5185\u5bb9\u3001\u30c8\u30c3\u30d75\u3068\u30d2\u30f3\u30c8\",\"datePublished\":\"2023-02-11T05:53:22+00:00\",\"dateModified\":\"2023-05-05T17:41:56+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/qa-release.questionpro.com\/blog\/ja\/%e3%82%ab%e3%82%b9%e3%82%bf%e3%83%9e%e3%83%bc%e3%82%b8%e3%83%a3%e3%83%bc%e3%83%8b%e3%83%bc%e3%83%95%e3%82%a7%e3%83%bc%e3%82%ba%ef%bc%9a%e3%81%9d%e3%81%ae%e5%86%85%e5%ae%b9%e3%80%81%e3%83%88%e3%83%83\/\"},\"wordCount\":46,\"publisher\":{\"@id\":\"https:\/\/qa-release.questionpro.com\/blog\/ja\/#organization\"},\"articleSection\":[\"CX\"],\"inLanguage\":\"ja\"},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/qa-release.questionpro.com\/blog\/ja\/%e3%82%ab%e3%82%b9%e3%82%bf%e3%83%9e%e3%83%bc%e3%82%b8%e3%83%a3%e3%83%bc%e3%83%8b%e3%83%bc%e3%83%95%e3%82%a7%e3%83%bc%e3%82%ba%ef%bc%9a%e3%81%9d%e3%81%ae%e5%86%85%e5%ae%b9%e3%80%81%e3%83%88%e3%83%83\/\",\"url\":\"https:\/\/qa-release.questionpro.com\/blog\/ja\/%e3%82%ab%e3%82%b9%e3%82%bf%e3%83%9e%e3%83%bc%e3%82%b8%e3%83%a3%e3%83%bc%e3%83%8b%e3%83%bc%e3%83%95%e3%82%a7%e3%83%bc%e3%82%ba%ef%bc%9a%e3%81%9d%e3%81%ae%e5%86%85%e5%ae%b9%e3%80%81%e3%83%88%e3%83%83\/\",\"name\":\"\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u30d5\u30a7\u30fc\u30ba\uff1a\u305d\u306e\u5185\u5bb9\u3001\u30c8\u30c3\u30d75\u3068\u30d2\u30f3\u30c8\",\"isPartOf\":{\"@id\":\"https:\/\/qa-release.questionpro.com\/blog\/ja\/#website\"},\"datePublished\":\"2023-02-11T05:53:22+00:00\",\"dateModified\":\"2023-05-05T17:41:56+00:00\",\"description\":\"\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u306e\u30d5\u30a7\u30fc\u30ba\u306f\u3001\u9867\u5ba2\u4f53\u9a13\u306e\u5206\u6790\u30fb\u6539\u5584\u306b\u5f79\u7acb\u3061\u307e\u3059\u3002 \u3053\u308c\u306f\u3001\u4f01\u696d\u304c\u9867\u5ba2\u6e80\u8db3\u5ea6\u3092\u9ad8\u3081\u308b\u305f\u3081\u306e\u65b9\u6cd5\u3092\u898b\u3064\u3051\u308b\u306e\u306b\u5f79\u7acb\u3061\u307e\u3059\u3002\",\"breadcrumb\":{\"@id\":\"https:\/\/qa-release.questionpro.com\/blog\/ja\/%e3%82%ab%e3%82%b9%e3%82%bf%e3%83%9e%e3%83%bc%e3%82%b8%e3%83%a3%e3%83%bc%e3%83%8b%e3%83%bc%e3%83%95%e3%82%a7%e3%83%bc%e3%82%ba%ef%bc%9a%e3%81%9d%e3%81%ae%e5%86%85%e5%ae%b9%e3%80%81%e3%83%88%e3%83%83\/#breadcrumb\"},\"inLanguage\":\"ja\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/qa-release.questionpro.com\/blog\/ja\/%e3%82%ab%e3%82%b9%e3%82%bf%e3%83%9e%e3%83%bc%e3%82%b8%e3%83%a3%e3%83%bc%e3%83%8b%e3%83%bc%e3%83%95%e3%82%a7%e3%83%bc%e3%82%ba%ef%bc%9a%e3%81%9d%e3%81%ae%e5%86%85%e5%ae%b9%e3%80%81%e3%83%88%e3%83%83\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/qa-release.questionpro.com\/blog\/ja\/%e3%82%ab%e3%82%b9%e3%82%bf%e3%83%9e%e3%83%bc%e3%82%b8%e3%83%a3%e3%83%bc%e3%83%8b%e3%83%bc%e3%83%95%e3%82%a7%e3%83%bc%e3%82%ba%ef%bc%9a%e3%81%9d%e3%81%ae%e5%86%85%e5%ae%b9%e3%80%81%e3%83%88%e3%83%83\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"\u30db\u30fc\u30e0\",\"item\":\"https:\/\/qa-release.questionpro.com\/blog\/ja\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"\u30ab\u30c6\u30b4\u30ea\u30fc\u306a\u3057\",\"item\":\"https:\/\/qa-release.questionpro.com\/blog\/ja\/category\/%e3%82%ab%e3%83%86%e3%82%b4%e3%83%aa%e3%83%bc%e3%81%aa%e3%81%97\/\"},{\"@type\":\"ListItem\",\"position\":3,\"name\":\"\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u30d5\u30a7\u30fc\u30ba\uff1a\u305d\u306e\u5185\u5bb9\u3001\u30c8\u30c3\u30d75\u3068\u30d2\u30f3\u30c8\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/qa-release.questionpro.com\/blog\/ja\/#website\",\"url\":\"https:\/\/qa-release.questionpro.com\/blog\/ja\/\",\"name\":\"QuestionPro\",\"description\":\"\",\"publisher\":{\"@id\":\"https:\/\/qa-release.questionpro.com\/blog\/ja\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/qa-release.questionpro.com\/blog\/ja\/?s={search_term_string}\"},\"query-input\":\"required name=search_term_string\"}],\"inLanguage\":\"ja\"},{\"@type\":\"Organization\",\"@id\":\"https:\/\/qa-release.questionpro.com\/blog\/ja\/#organization\",\"name\":\"QuestionPro\",\"url\":\"https:\/\/qa-release.questionpro.com\/blog\/ja\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"ja\",\"@id\":\"https:\/\/qa-release.questionpro.com\/blog\/ja\/#\/schema\/logo\/image\/\",\"url\":\"https:\/\/qa-release.questionpro.com\/blog\/wp-content\/uploads\/2022\/10\/questionpro-logo.svg\",\"contentUrl\":\"https:\/\/qa-release.questionpro.com\/blog\/wp-content\/uploads\/2022\/10\/questionpro-logo.svg\",\"caption\":\"QuestionPro\"},\"image\":{\"@id\":\"https:\/\/qa-release.questionpro.com\/blog\/ja\/#\/schema\/logo\/image\/\"},\"sameAs\":[\"https:\/\/www.facebook.com\/questionpro\",\"https:\/\/twitter.com\/questionpro\",\"https:\/\/www.linkedin.com\/company\/questionpro\/\"]},{\"@type\":\"Person\",\"@id\":\"https:\/\/qa-release.questionpro.com\/blog\/ja\/#\/schema\/person\/d262c031e3554d3a44164290b97ff8af\",\"name\":\"Paulina Rodriguez\",\"image\":{\"@type\":\"ImageObject\",\"inLanguage\":\"ja\",\"@id\":\"https:\/\/qa-release.questionpro.com\/blog\/ja\/#\/schema\/person\/image\/\",\"url\":\"https:\/\/secure.gravatar.com\/avatar\/de6b08f63e34ff5ec0cf3ff0c4f84c6d?s=96&d=mm&r=g\",\"contentUrl\":\"https:\/\/secure.gravatar.com\/avatar\/de6b08f63e34ff5ec0cf3ff0c4f84c6d?s=96&d=mm&r=g\",\"caption\":\"Paulina Rodriguez\"},\"description\":\"As a marketing manager, I craft campaigns that connect people with the right solutions at the right time. Outside of work, you'll find me deep in a thriller novel, solving my Rubik\u2019s Cube, or scouting the perfect spot for my next skydiving adventure!\",\"url\":\"https:\/\/qa-release.questionpro.com\/blog\/ja\/author\/paulina\/\"}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u30d5\u30a7\u30fc\u30ba\uff1a\u305d\u306e\u5185\u5bb9\u3001\u30c8\u30c3\u30d75\u3068\u30d2\u30f3\u30c8","description":"\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u306e\u30d5\u30a7\u30fc\u30ba\u306f\u3001\u9867\u5ba2\u4f53\u9a13\u306e\u5206\u6790\u30fb\u6539\u5584\u306b\u5f79\u7acb\u3061\u307e\u3059\u3002 \u3053\u308c\u306f\u3001\u4f01\u696d\u304c\u9867\u5ba2\u6e80\u8db3\u5ea6\u3092\u9ad8\u3081\u308b\u305f\u3081\u306e\u65b9\u6cd5\u3092\u898b\u3064\u3051\u308b\u306e\u306b\u5f79\u7acb\u3061\u307e\u3059\u3002","robots":{"index":"noindex","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"og_locale":"ja_JP","og_type":"article","og_title":"\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u30d5\u30a7\u30fc\u30ba\uff1a\u305d\u306e\u5185\u5bb9\u3001\u30c8\u30c3\u30d75\u3068\u30d2\u30f3\u30c8","og_description":"\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u306e\u30d5\u30a7\u30fc\u30ba\u306f\u3001\u9867\u5ba2\u4f53\u9a13\u306e\u5206\u6790\u30fb\u6539\u5584\u306b\u5f79\u7acb\u3061\u307e\u3059\u3002 \u3053\u308c\u306f\u3001\u4f01\u696d\u304c\u9867\u5ba2\u6e80\u8db3\u5ea6\u3092\u9ad8\u3081\u308b\u305f\u3081\u306e\u65b9\u6cd5\u3092\u898b\u3064\u3051\u308b\u306e\u306b\u5f79\u7acb\u3061\u307e\u3059\u3002","og_url":"https:\/\/qa-release.questionpro.com\/blog\/ja\/%e3%82%ab%e3%82%b9%e3%82%bf%e3%83%9e%e3%83%bc%e3%82%b8%e3%83%a3%e3%83%bc%e3%83%8b%e3%83%bc%e3%83%95%e3%82%a7%e3%83%bc%e3%82%ba%ef%bc%9a%e3%81%9d%e3%81%ae%e5%86%85%e5%ae%b9%e3%80%81%e3%83%88%e3%83%83\/","og_site_name":"QuestionPro","article_publisher":"https:\/\/www.facebook.com\/questionpro","article_published_time":"2023-02-11T05:53:22+00:00","article_modified_time":"2023-05-05T17:41:56+00:00","og_image":[{"width":2800,"height":1672,"url":"https:\/\/qa-release.questionpro.com\/blog\/wp-content\/uploads\/2023\/02\/customer-journey-phases.jpg","type":"image\/jpeg"}],"author":"Paulina Rodriguez","twitter_card":"summary_large_image","twitter_creator":"@questionpro","twitter_site":"@questionpro","twitter_misc":{"\u57f7\u7b46\u8005":"Paulina Rodriguez"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"Article","@id":"https:\/\/qa-release.questionpro.com\/blog\/ja\/%e3%82%ab%e3%82%b9%e3%82%bf%e3%83%9e%e3%83%bc%e3%82%b8%e3%83%a3%e3%83%bc%e3%83%8b%e3%83%bc%e3%83%95%e3%82%a7%e3%83%bc%e3%82%ba%ef%bc%9a%e3%81%9d%e3%81%ae%e5%86%85%e5%ae%b9%e3%80%81%e3%83%88%e3%83%83\/#article","isPartOf":{"@id":"https:\/\/qa-release.questionpro.com\/blog\/ja\/%e3%82%ab%e3%82%b9%e3%82%bf%e3%83%9e%e3%83%bc%e3%82%b8%e3%83%a3%e3%83%bc%e3%83%8b%e3%83%bc%e3%83%95%e3%82%a7%e3%83%bc%e3%82%ba%ef%bc%9a%e3%81%9d%e3%81%ae%e5%86%85%e5%ae%b9%e3%80%81%e3%83%88%e3%83%83\/"},"author":{"name":"Paulina Rodriguez","@id":"https:\/\/qa-release.questionpro.com\/blog\/ja\/#\/schema\/person\/d262c031e3554d3a44164290b97ff8af"},"headline":"\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u30d5\u30a7\u30fc\u30ba\uff1a\u305d\u306e\u5185\u5bb9\u3001\u30c8\u30c3\u30d75\u3068\u30d2\u30f3\u30c8","datePublished":"2023-02-11T05:53:22+00:00","dateModified":"2023-05-05T17:41:56+00:00","mainEntityOfPage":{"@id":"https:\/\/qa-release.questionpro.com\/blog\/ja\/%e3%82%ab%e3%82%b9%e3%82%bf%e3%83%9e%e3%83%bc%e3%82%b8%e3%83%a3%e3%83%bc%e3%83%8b%e3%83%bc%e3%83%95%e3%82%a7%e3%83%bc%e3%82%ba%ef%bc%9a%e3%81%9d%e3%81%ae%e5%86%85%e5%ae%b9%e3%80%81%e3%83%88%e3%83%83\/"},"wordCount":46,"publisher":{"@id":"https:\/\/qa-release.questionpro.com\/blog\/ja\/#organization"},"articleSection":["CX"],"inLanguage":"ja"},{"@type":"WebPage","@id":"https:\/\/qa-release.questionpro.com\/blog\/ja\/%e3%82%ab%e3%82%b9%e3%82%bf%e3%83%9e%e3%83%bc%e3%82%b8%e3%83%a3%e3%83%bc%e3%83%8b%e3%83%bc%e3%83%95%e3%82%a7%e3%83%bc%e3%82%ba%ef%bc%9a%e3%81%9d%e3%81%ae%e5%86%85%e5%ae%b9%e3%80%81%e3%83%88%e3%83%83\/","url":"https:\/\/qa-release.questionpro.com\/blog\/ja\/%e3%82%ab%e3%82%b9%e3%82%bf%e3%83%9e%e3%83%bc%e3%82%b8%e3%83%a3%e3%83%bc%e3%83%8b%e3%83%bc%e3%83%95%e3%82%a7%e3%83%bc%e3%82%ba%ef%bc%9a%e3%81%9d%e3%81%ae%e5%86%85%e5%ae%b9%e3%80%81%e3%83%88%e3%83%83\/","name":"\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u30d5\u30a7\u30fc\u30ba\uff1a\u305d\u306e\u5185\u5bb9\u3001\u30c8\u30c3\u30d75\u3068\u30d2\u30f3\u30c8","isPartOf":{"@id":"https:\/\/qa-release.questionpro.com\/blog\/ja\/#website"},"datePublished":"2023-02-11T05:53:22+00:00","dateModified":"2023-05-05T17:41:56+00:00","description":"\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u306e\u30d5\u30a7\u30fc\u30ba\u306f\u3001\u9867\u5ba2\u4f53\u9a13\u306e\u5206\u6790\u30fb\u6539\u5584\u306b\u5f79\u7acb\u3061\u307e\u3059\u3002 \u3053\u308c\u306f\u3001\u4f01\u696d\u304c\u9867\u5ba2\u6e80\u8db3\u5ea6\u3092\u9ad8\u3081\u308b\u305f\u3081\u306e\u65b9\u6cd5\u3092\u898b\u3064\u3051\u308b\u306e\u306b\u5f79\u7acb\u3061\u307e\u3059\u3002","breadcrumb":{"@id":"https:\/\/qa-release.questionpro.com\/blog\/ja\/%e3%82%ab%e3%82%b9%e3%82%bf%e3%83%9e%e3%83%bc%e3%82%b8%e3%83%a3%e3%83%bc%e3%83%8b%e3%83%bc%e3%83%95%e3%82%a7%e3%83%bc%e3%82%ba%ef%bc%9a%e3%81%9d%e3%81%ae%e5%86%85%e5%ae%b9%e3%80%81%e3%83%88%e3%83%83\/#breadcrumb"},"inLanguage":"ja","potentialAction":[{"@type":"ReadAction","target":["https:\/\/qa-release.questionpro.com\/blog\/ja\/%e3%82%ab%e3%82%b9%e3%82%bf%e3%83%9e%e3%83%bc%e3%82%b8%e3%83%a3%e3%83%bc%e3%83%8b%e3%83%bc%e3%83%95%e3%82%a7%e3%83%bc%e3%82%ba%ef%bc%9a%e3%81%9d%e3%81%ae%e5%86%85%e5%ae%b9%e3%80%81%e3%83%88%e3%83%83\/"]}]},{"@type":"BreadcrumbList","@id":"https:\/\/qa-release.questionpro.com\/blog\/ja\/%e3%82%ab%e3%82%b9%e3%82%bf%e3%83%9e%e3%83%bc%e3%82%b8%e3%83%a3%e3%83%bc%e3%83%8b%e3%83%bc%e3%83%95%e3%82%a7%e3%83%bc%e3%82%ba%ef%bc%9a%e3%81%9d%e3%81%ae%e5%86%85%e5%ae%b9%e3%80%81%e3%83%88%e3%83%83\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"\u30db\u30fc\u30e0","item":"https:\/\/qa-release.questionpro.com\/blog\/ja\/"},{"@type":"ListItem","position":2,"name":"\u30ab\u30c6\u30b4\u30ea\u30fc\u306a\u3057","item":"https:\/\/qa-release.questionpro.com\/blog\/ja\/category\/%e3%82%ab%e3%83%86%e3%82%b4%e3%83%aa%e3%83%bc%e3%81%aa%e3%81%97\/"},{"@type":"ListItem","position":3,"name":"\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u30d5\u30a7\u30fc\u30ba\uff1a\u305d\u306e\u5185\u5bb9\u3001\u30c8\u30c3\u30d75\u3068\u30d2\u30f3\u30c8"}]},{"@type":"WebSite","@id":"https:\/\/qa-release.questionpro.com\/blog\/ja\/#website","url":"https:\/\/qa-release.questionpro.com\/blog\/ja\/","name":"QuestionPro","description":"","publisher":{"@id":"https:\/\/qa-release.questionpro.com\/blog\/ja\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/qa-release.questionpro.com\/blog\/ja\/?s={search_term_string}"},"query-input":"required name=search_term_string"}],"inLanguage":"ja"},{"@type":"Organization","@id":"https:\/\/qa-release.questionpro.com\/blog\/ja\/#organization","name":"QuestionPro","url":"https:\/\/qa-release.questionpro.com\/blog\/ja\/","logo":{"@type":"ImageObject","inLanguage":"ja","@id":"https:\/\/qa-release.questionpro.com\/blog\/ja\/#\/schema\/logo\/image\/","url":"https:\/\/qa-release.questionpro.com\/blog\/wp-content\/uploads\/2022\/10\/questionpro-logo.svg","contentUrl":"https:\/\/qa-release.questionpro.com\/blog\/wp-content\/uploads\/2022\/10\/questionpro-logo.svg","caption":"QuestionPro"},"image":{"@id":"https:\/\/qa-release.questionpro.com\/blog\/ja\/#\/schema\/logo\/image\/"},"sameAs":["https:\/\/www.facebook.com\/questionpro","https:\/\/twitter.com\/questionpro","https:\/\/www.linkedin.com\/company\/questionpro\/"]},{"@type":"Person","@id":"https:\/\/qa-release.questionpro.com\/blog\/ja\/#\/schema\/person\/d262c031e3554d3a44164290b97ff8af","name":"Paulina Rodriguez","image":{"@type":"ImageObject","inLanguage":"ja","@id":"https:\/\/qa-release.questionpro.com\/blog\/ja\/#\/schema\/person\/image\/","url":"https:\/\/secure.gravatar.com\/avatar\/de6b08f63e34ff5ec0cf3ff0c4f84c6d?s=96&d=mm&r=g","contentUrl":"https:\/\/secure.gravatar.com\/avatar\/de6b08f63e34ff5ec0cf3ff0c4f84c6d?s=96&d=mm&r=g","caption":"Paulina Rodriguez"},"description":"As a marketing manager, I craft campaigns that connect people with the right solutions at the right time. Outside of work, you'll find me deep in a thriller novel, solving my Rubik\u2019s Cube, or scouting the perfect spot for my next skydiving adventure!","url":"https:\/\/qa-release.questionpro.com\/blog\/ja\/author\/paulina\/"}]}},"featured_image_src":"https:\/\/qa-release.questionpro.com\/blog\/wp-content\/uploads\/2023\/02\/customer-journey-phases.jpg","featured_image_src_square":"https:\/\/qa-release.questionpro.com\/blog\/wp-content\/uploads\/2023\/02\/customer-journey-phases.jpg","author_info":{"display_name":"Paulina Rodriguez","author_link":"https:\/\/qa-release.questionpro.com\/blog\/ja\/author\/paulina\/"},"_links":{"self":[{"href":"https:\/\/qa-release.questionpro.com\/blog\/ja\/wp-json\/wp\/v2\/posts\/789693"}],"collection":[{"href":"https:\/\/qa-release.questionpro.com\/blog\/ja\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/qa-release.questionpro.com\/blog\/ja\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/qa-release.questionpro.com\/blog\/ja\/wp-json\/wp\/v2\/users\/41"}],"replies":[{"embeddable":true,"href":"https:\/\/qa-release.questionpro.com\/blog\/ja\/wp-json\/wp\/v2\/comments?post=789693"}],"version-history":[{"count":1,"href":"https:\/\/qa-release.questionpro.com\/blog\/ja\/wp-json\/wp\/v2\/posts\/789693\/revisions"}],"predecessor-version":[{"id":789695,"href":"https:\/\/qa-release.questionpro.com\/blog\/ja\/wp-json\/wp\/v2\/posts\/789693\/revisions\/789695"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/qa-release.questionpro.com\/blog\/ja\/wp-json\/wp\/v2\/media\/778902"}],"wp:attachment":[{"href":"https:\/\/qa-release.questionpro.com\/blog\/ja\/wp-json\/wp\/v2\/media?parent=789693"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/qa-release.questionpro.com\/blog\/ja\/wp-json\/wp\/v2\/categories?post=789693"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/qa-release.questionpro.com\/blog\/ja\/wp-json\/wp\/v2\/tags?post=789693"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}