{"id":793012,"date":"2023-04-19T11:00:00","date_gmt":"2023-04-19T11:00:00","guid":{"rendered":"https:\/\/www.questionpro.com\/blog\/%e3%82%aa%e3%83%a0%e3%83%8b%e3%83%81%e3%83%a3%e3%83%8d%e3%83%ab%e3%81%a8%e3%83%9e%e3%83%ab%e3%83%81%e3%83%81%e3%83%a3%e3%83%8d%e3%83%ab%ef%bc%9a%e3%81%9d%e3%81%ae%e9%81%95%e3%81%84%e3%82%92%e3%81%a9\/"},"modified":"2023-05-19T18:06:49","modified_gmt":"2023-05-19T18:06:49","slug":"%e3%82%aa%e3%83%a0%e3%83%8b%e3%83%81%e3%83%a3%e3%83%8d%e3%83%ab%e3%81%a8%e3%83%9e%e3%83%ab%e3%83%81%e3%83%81%e3%83%a3%e3%83%8d%e3%83%ab%ef%bc%9a%e3%81%9d%e3%81%ae%e9%81%95%e3%81%84%e3%82%92%e3%81%a9","status":"publish","type":"post","link":"https:\/\/qa-release.questionpro.com\/blog\/ja\/%e3%82%aa%e3%83%a0%e3%83%8b%e3%83%81%e3%83%a3%e3%83%8d%e3%83%ab%e3%81%a8%e3%83%9e%e3%83%ab%e3%83%81%e3%83%81%e3%83%a3%e3%83%8d%e3%83%ab%ef%bc%9a%e3%81%9d%e3%81%ae%e9%81%95%e3%81%84%e3%82%92%e3%81%a9\/","title":{"rendered":"\u30aa\u30e0\u30cb\u30c1\u30e3\u30cd\u30eb\u3068\u30de\u30eb\u30c1\u30c1\u30e3\u30cd\u30eb\uff1a\u305d\u306e\u9055\u3044\u3092\u3069\u3046\u898b\u5206\u3051\u308b\u304b"},"content":{"rendered":"<span class=\"rt-reading-time\" style=\"display: block;\"><span class=\"rt-label rt-prefix\">Reading Time: <\/span> <span class=\"rt-time\">&lt; 1<\/span> <span class=\"rt-label rt-postfix\">minute read<\/span><\/span>\n<p>\u304a\u5ba2\u69d8\u306e\u671f\u5f85\u306f\u3001\u30d3\u30b8\u30cd\u30b9\u306e\u4ed6\u306e\u5074\u9762\u3068\u540c\u69d8\u306b\u3001\u3053\u3053\u6570\u5e74\u3067\u9032\u5316\u3057\u3066\u3044\u307e\u3059\u3002 \u304a\u5ba2\u3055\u307e\u306f\u3001\u3055\u307e\u3056\u307e\u306a\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u3084\u30b3\u30df\u30e5\u30cb\u30b1\u30fc\u30b7\u30e7\u30f3\u30c1\u30e3\u30cd\u30eb\u3092\u901a\u3058\u3066\u3001\u30d6\u30e9\u30f3\u30c9\u3068\u4ea4\u6d41\u3057\u305f\u3044\u3068\u8003\u3048\u3066\u3044\u307e\u3059\u3002 \u3053\u306e\u3088\u3046\u306b\u9032\u5316\u3059\u308b\u671f\u5f85\u306b\u5fdc\u3048\u308b\u305f\u3081\u306b\u30012\u3064\u306e\u7279\u5fb4\u7684\u3067\u3042\u308a\u306a\u304c\u3089\u8aa4\u89e3\u3055\u308c\u304c\u3061\u306a\u30de\u30fc\u30b1\u30c6\u30a3\u30f3\u30b0\u6226\u7565\u304c\u751f\u307e\u308c\u307e\u3057\u305f\uff1a<\/p>\n\n<ol>\n<li>\u30aa\u30e0\u30cb\u30c1\u30e3\u30cd\u30eb\u3067\u3059\u3001<\/li>\n\n\n\n<li>\u30de\u30eb\u30c1\u30c1\u30e3\u30f3\u30cd\u30eb\u3067\u3059\u3002<\/li>\n<\/ol>\n\n<p>\u4f01\u696d\u7d44\u7e54\u306f\u4eca\u3001\u3055\u307e\u3056\u307e\u306a\u624b\u6bb5\u3067\u9867\u5ba2\u3068\u4ea4\u6d41\u3057\u3066\u3044\u307e\u3059\u3002 \u3057\u304b\u3057\u3001\u8907\u6570\u306e\u30c1\u30e3\u30cd\u30eb\u3067\u63d0\u4f9b\u3055\u308c\u308b\u30b5\u30fc\u30d3\u30b9\u306e\u8cea\u306f\u5927\u304d\u304f\u7570\u306a\u308b\u53ef\u80fd\u6027\u304c\u3042\u308a\u3001\u30c7\u30fc\u30bf\u306f\u30b5\u30a4\u30ed\u306b\u4fdd\u7ba1\u3055\u308c\u308b\u3053\u3068\u3082\u307e\u307e\u3042\u308a\u307e\u3059\u3002<\/p>\n\n<p>\u305d\u306e\u305f\u3081\u3001\u9867\u5ba2\u306e\u8981\u671b\u3068\u4f01\u696d\u306e\u80fd\u529b\u3068\u306e\u6574\u5408\u6027\u3092\u9ad8\u3081\u308b\u5fc5\u8981\u304c\u3042\u308b\u5834\u5408\u304c\u591a\u304f\u3001\u3053\u308c\u304c2\u3064\u306e\u624b\u6cd5\u3092\u5206\u96e2\u30fb\u5bfe\u6bd4\u3055\u305b\u308b\u6839\u62e0\u3068\u306a\u3063\u3066\u3044\u307e\u3059\u3002<\/p>\n\n<p>\u3053\u306e\u30d6\u30ed\u30b0\u304c\u7d42\u308f\u308b\u9803\u306b\u306f\u3001\u30de\u30eb\u30c1\u30c1\u30e3\u30cd\u30eb\u3068\u30aa\u30e0\u30cb\u30c1\u30e3\u30cd\u30eb\u306e\u9055\u3044\u3084\u3001\u30c7\u30b8\u30bf\u30eb\u306b\u632f\u308a\u56de\u3055\u308c\u308b\u4eca\u65e5\u306e\u4e16\u754c\u3067\u305d\u308c\u305e\u308c\u304c\u3069\u306e\u3088\u3046\u306b\u6a5f\u80fd\u3059\u308b\u306e\u304b\u304c\u5206\u304b\u308b\u3088\u3046\u306b\u306a\u308b\u3067\u3057\u3087\u3046\u3002<\/p>\n\n<h2 class=\"wp-block-heading\">\u30aa\u30e0\u30cb\u30c1\u30e3\u30cd\u30eb\u3068\u306f\u4f55\u304b\uff1f<\/h2>\n\n<p>\u30aa\u30e0\u30cb\u30c1\u30e3\u30cd\u30eb\u3068\u306f\u3001&#8221;all channels &#8220;\u306e\u7565\u3067\u3059\u3002<\/p>\n\n<p>\u30aa\u30e0\u30cb\u30c1\u30e3\u30cd\u30eb\u3068\u306f\u3001\u8907\u6570\u306e\u30c1\u30e3\u30cd\u30eb\u3001\u5a92\u4f53\u3001\u30c7\u30d0\u30a4\u30b9\u3092\u6a2a\u65ad\u3057\u3066\u3001\u7d71\u4e00\u3055\u308c\u305f\u4e00\u8cab\u3057\u305f\u9867\u5ba2\u4f53\u9a13\u3092\u63d0\u4f9b\u3057\u3088\u3046\u3068\u3059\u308b\u30de\u30eb\u30c1\u30c1\u30e3\u30cd\u30eb\u30de\u30fc\u30b1\u30c6\u30a3\u30f3\u30b0\u6226\u7565\u306e\u3053\u3068\u3067\u3059\u3002<\/p>\n\n<p>\u8ca9\u58f2\u3068\u30de\u30fc\u30b1\u30c6\u30a3\u30f3\u30b0\u306f\u30aa\u30e0\u30cb\u30c1\u30e3\u30cd\u30eb\u6226\u7565\u306b\u3088\u3063\u3066\u7d71\u5408\u3055\u308c\u3001\u9867\u5ba2\u306f\u30c1\u30e3\u30cd\u30eb\u3092\u5207\u308a\u66ff\u3048\u306a\u304c\u3089\u3001\u30d3\u30b8\u30cd\u30b9\u3068\u306e\u95a2\u4fc2\u3092\u4e2d\u65ad\u3059\u308b\u3053\u3068\u306a\u304f\u7dad\u6301\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002<\/p>\n\n<p>1\u65e5\u306e\u3046\u3061\u300190%1 \u306e\u304a\u5ba2\u69d8\u304c\u30c1\u30e3\u30f3\u30cd\u30eb\u3084\u30c7\u30d0\u30a4\u30b9\u3092\u5207\u308a\u66ff\u3048\u3066\u3044\u307e\u3059\u3002 \u3053\u306e\u3053\u3068\u304b\u3089\u3001\u30aa\u30e0\u30cb\u30c1\u30e3\u30cd\u30eb\u6226\u7565\u3067\u306f\u3001\u30c1\u30e3\u30cd\u30eb\u3092\u307e\u305f\u3044\u3067\u5909\u5316\u3059\u308b\u4e2d\u3067\u3001\u30e6\u30fc\u30b6\u30fc\u304c\u5168\u4f53\u3068\u3057\u3066\u3088\u308a\u826f\u3044\u4f53\u9a13\u3092\u5f97\u3089\u308c\u308b\u3088\u3046\u306b\u3057\u3001\u9867\u5ba2\u304c\u8ff7\u3063\u305f\u308a\u3001\u30d7\u30ed\u30bb\u30b9\u3092\u653e\u68c4\u3057\u305f\u308a\u3059\u308b\u3053\u3068\u3092\u9632\u304e\u307e\u3059\u3002<\/p>\n\n<p>\u307e\u305f\u3001<a href=\"https:\/\/usqa.questionpro.com\/blog\/customer-journey-guide\/\" target=\"_blank\" rel=\"noreferrer noopener\">\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u30de\u30c3\u30d7\u306e<\/a>\u69cb\u7bc9\u65b9\u6cd5\u306b\u3064\u3044\u3066\u306f\u3001\u3053\u3061\u3089\u306e\u30ac\u30a4\u30c9\u3092\u3054\u89a7\u304f\u3060\u3055\u3044\u3002<\/p>\n\n<p>\u30ce\u30fc\u30c8\u30d1\u30bd\u30b3\u30f3\u3084\u30e2\u30d0\u30a4\u30eb\u7aef\u672b\u3067\u30a6\u30a7\u30d6\u30b5\u30a4\u30c8\u306b\u30a2\u30af\u30bb\u30b9\u3057\u305f\u5834\u5408\u3067\u3082\u3001\u4ed5\u4e8b\u5e30\u308a\u306b\u5b9f\u5e97\u8217\u306b\u8db3\u3092\u904b\u3093\u3060\u5834\u5408\u3067\u3082\u3001\u304a\u5ba2\u3055\u307e\u306b\u30b9\u30e0\u30fc\u30ba\u306a\u4f53\u9a13\u3092\u3057\u3066\u3044\u305f\u3060\u304f\u3053\u3068\u304c\u5fc5\u8981\u3067\u3059\u3002<\/p>\n\n<p>\u3042\u308b\u3044\u306f\u3001\u30bd\u30fc\u30b7\u30e3\u30eb\u30e1\u30c7\u30a3\u30a2\u3092\u4f7f\u3063\u3066\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9\u306b\u9023\u7d61\u3057\u3001\u305d\u306e\u30e1\u30c3\u30bb\u30fc\u30b8\u304c\u6587\u8108\u3092\u5931\u3046\u3053\u3068\u306a\u304f\u96fb\u8a71\u3067\u306e\u4f1a\u8a71\u306b\u767a\u5c55\u3057\u3066\u3044\u304f\u306e\u3092\u898b\u308b\u304b\u3082\u3057\u308c\u307e\u305b\u3093\u3002<\/p>\n\n<h2 class=\"wp-block-heading\">\u30de\u30eb\u30c1\u30c1\u30e3\u30cd\u30eb\u3068\u306f\uff1f<\/h2>\n\n<p>\u30de\u30eb\u30c1\u30c1\u30e3\u30cd\u30eb\u3068\u306f\u3001\u8907\u6570\u306e\u30e1\u30c7\u30a3\u30a2\u30c1\u30e3\u30cd\u30eb\u3092\u901a\u3058\u3066\u9867\u5ba2\u3084\u898b\u8fbc\u307f\u5ba2\u3068\u30b3\u30df\u30e5\u30cb\u30b1\u30fc\u30b7\u30e7\u30f3\u3092\u3068\u308b\u30de\u30fc\u30b1\u30c6\u30a3\u30f3\u30b0\u624b\u6cd5\u306e\u3053\u3068\u3067\u3059\u3002 \u30c1\u30e3\u30cd\u30eb\u306f\u3001\u30c6\u30ec\u30d3\u3001\u5370\u5237\u7269\u3001\u30bd\u30fc\u30b7\u30e3\u30eb\u30e1\u30c7\u30a3\u30a2\u3001\u96fb\u5b50\u30e1\u30fc\u30eb\u3001\u30d3\u30eb\u30dc\u30fc\u30c9\u306a\u3069\u3092\u542b\u3080\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002<\/p>\n\n<p>\u305d\u308c\u306b\u3082\u304b\u304b\u308f\u3089\u305a\u3001\u3053\u308c\u3089\u306e\u7d4c\u8def\u306f\u6642\u3005\u76f8\u4e92\u306b\u3064\u306a\u304c\u3063\u3066\u3044\u308b\u306b\u904e\u304e\u306a\u3044\u3002  <\/p>\n\n<p><em>\u4f8b\u3048\u3070\u3001Facebook\u5e83\u544a\u306e\u30b3\u30f3\u30c6\u30f3\u30c4\u3084\u30b9\u30bf\u30a4\u30eb\u306f\u3001Pinterest\u3084E\u30e1\u30fc\u30eb\u30de\u30fc\u30b1\u30c6\u30a3\u30f3\u30b0\u30ad\u30e3\u30f3\u30da\u30fc\u30f3\u306e\u3082\u306e\u3068\u306f\u5168\u304f\u7570\u306a\u308b\u3082\u306e\u3067\u3042\u308b\u5834\u5408\u304c\u3042\u308a\u307e\u3059\u3002<\/em><\/p>\n\n<p>\u305d\u308c\u305e\u308c\u306e\u30c1\u30e3\u30cd\u30eb\u304c\u30e1\u30c3\u30bb\u30fc\u30b8\u3092\u767a\u4fe1\u3057\u3001\u88fd\u54c1\u3084\u30b5\u30fc\u30d3\u30b9\u3092\u30de\u30fc\u30b1\u30c6\u30a3\u30f3\u30b0\u306e\u4e2d\u5fc3\u306b\u636e\u3048\u308b\u3002 \u5404\u30c1\u30e3\u30f3\u30cd\u30eb\u306f\u72ec\u7acb\u3057\u3066\u904b\u55b6\u3055\u308c\u3066\u3044\u308b\u305f\u3081\u3001\u30af\u30e9\u30a4\u30a2\u30f3\u30c8\u306f\u76ee\u7684\u306e\u60c5\u5831\u3092\u5f97\u308b\u305f\u3081\u306b\u9069\u5207\u306a\u30c1\u30e3\u30f3\u30cd\u30eb\u306b\u30a2\u30af\u30bb\u30b9\u3059\u308b\u5fc5\u8981\u304c\u3042\u308a\u307e\u3059\u3002<\/p>\n\n<p>\u30de\u30eb\u30c1\u30c1\u30e3\u30cd\u30eb\u6226\u7565\u306e\u5404\u30c1\u30e3\u30cd\u30eb\u306f\u72ec\u7acb\u3057\u3066\u6a5f\u80fd\u3057\u3001\u7570\u306a\u308b\u8ca9\u58f2\u6a5f\u4f1a\u3092\u610f\u5473\u3059\u308b\u3002<\/p>\n\n<p><a href=\"https:\/\/usqa.questionpro.com\/blog\/ja\/%e3%82%ab%e3%82%b9%e3%82%bf%e3%83%9e%e3%83%bc%e3%82%b8%e3%83%a3%e3%83%bc%e3%83%8b%e3%83%bc%e3%81%a8%e3%81%af%ef%bc%9f%e3%81%9d%e3%81%ae%e6%a6%82%e8%a6%81%e3%81%a8%e4%ba%8b%e4%be%8b-free-template\/\" target=\"_blank\" rel=\"noreferrer noopener\">\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u3092<\/a>\u7406\u89e3\u3059\u308b\u3053\u3068\u3067\u3001\u306a\u305cCX\u30d7\u30ed\u30b0\u30e9\u30e0\u304c\u5909\u308f\u308b\u306e\u304b\u3001\u305d\u306e\u7406\u7531\u3092\u8a73\u3057\u304f\u3054\u7d39\u4ecb\u3057\u307e\u3059\u3002  <\/p>\n\n<h2 class=\"wp-block-heading\">\u30aa\u30e0\u30cb\u30c1\u30e3\u30cd\u30eb\u3068\u30de\u30eb\u30c1\u30c1\u30e3\u30cd\u30eb\u306e\u9055\u3044<\/h2>\n\n<p>\u30de\u30fc\u30b1\u30c6\u30a3\u30f3\u30b0\u30d7\u30e9\u30f3\u306e\u7126\u70b9\u306f\u3001\u30aa\u30e0\u30cb\u30c1\u30e3\u30cd\u30eb\u3068\u30de\u30eb\u30c1\u30c1\u30e3\u30cd\u30eb\u306e\u57fa\u672c\u7684\u306a\u9055\u3044\u306b\u3042\u308a\u307e\u3059\u3002 \u30aa\u30e0\u30cb\u30c1\u30e3\u30cd\u30eb\u30fb\u30de\u30fc\u30b1\u30c6\u30a3\u30f3\u30b0\u306f\u3001\u30a2\u30af\u30bb\u30b9\u53ef\u80fd\u306a\u3059\u3079\u3066\u306e\u30e1\u30c7\u30a3\u30a2\u30c1\u30e3\u30cd\u30eb\u3092\u4f7f\u7528\u3057\u3001\u9867\u5ba2\u5fd7\u5411\u306e\u30de\u30fc\u30b1\u30c6\u30a3\u30f3\u30b0\u3092\u884c\u3044\u307e\u3059\u3002 \u3053\u308c\u306b\u5bfe\u3057\u3001\u30de\u30eb\u30c1\u30c1\u30e3\u30cd\u30eb\u30de\u30fc\u30b1\u30c6\u30a3\u30f3\u30b0\u306f\u3001\u8907\u6570\u306e\u30c1\u30e3\u30cd\u30eb\u3092\u4f7f\u3044\u3001\u88fd\u54c1\u3084\u30b5\u30fc\u30d3\u30b9\u3092\u4e2d\u5fc3\u3068\u3057\u305f\u30de\u30fc\u30b1\u30c6\u30a3\u30f3\u30b0\u3092\u884c\u3044\u307e\u3059\u3002 \u8a73\u3057\u304f\u304a\u98df\u4e8b\u3057\u307e\u3057\u3087\u3046\uff1a<\/p>\n\n<figure class=\"wp-block-table\"><table><tbody><tr><td>\u30aa\u30e0\u30cb\u30c1\u30e3\u30cd\u30eb<\/td><td>\u30de\u30eb\u30c1\u30c1\u30e3\u30f3\u30cd\u30eb<\/td><\/tr><tr><td>\u30aa\u30e0\u30cb\u30c1\u30e3\u30cd\u30eb\u6226\u7565\u3067\u512a\u5148\u3055\u308c\u308b\u306e\u306f\u3001\u9867\u5ba2\u3067\u3059\u3002<\/td><td>\u30b3\u30fc\u30dd\u30ec\u30fc\u30c8\u30e1\u30c3\u30bb\u30fc\u30b8\u306f\u3001\u30de\u30eb\u30c1\u30c1\u30e3\u30cd\u30eb\u306e\u6700\u521d\u306e\u30d1\u30fc\u30bd\u30ca\u30e9\u30a4\u30ba\u3055\u308c\u305f\u8981\u7d20\u3067\u3042\u308b\u3002<\/td><\/tr><tr><td>\u30aa\u30e0\u30cb\u30c1\u30e3\u30cd\u30eb\u30de\u30fc\u30b1\u30c6\u30a3\u30f3\u30b0\u306f\u3001\u6642\u9593\u3068\u5171\u306b\u5909\u5316\u3059\u308b\u4f53\u9a13\u3092\u307e\u3068\u3081\u308b\u3053\u3068\u306b\u91cd\u70b9\u3092\u7f6e\u3044\u3066\u3044\u307e\u3059\u3002<\/td><td>\u30de\u30eb\u30c1\u30c1\u30e3\u30f3\u30cd\u30eb\u30de\u30fc\u30b1\u30c6\u30a3\u30f3\u30b0\u306f\u3001\u5909\u308f\u3089\u306a\u3044\u30e1\u30c3\u30bb\u30fc\u30b8\u3092\u5e83\u3081\u308b\u3053\u3068\u304c\u91cd\u8981\u3067\u3059\u3002<\/td><\/tr><tr><td>\u30aa\u30e0\u30cb\u30c1\u30e3\u30cd\u30eb\u30de\u30fc\u30b1\u30c6\u30a3\u30f3\u30b0\u3067\u306f\u3001\u304a\u5ba2\u69d8\u306b\u95a2\u3059\u308b\u60c5\u5831\u3092\u3082\u3068\u306b\u3001\u30d1\u30fc\u30bd\u30ca\u30e9\u30a4\u30ba\u3055\u308c\u305f\u30e1\u30c3\u30bb\u30fc\u30b8\u3092\u63d0\u4f9b\u3057\u307e\u3059\u3002<\/td><td>\u30de\u30eb\u30c1\u30c1\u30e3\u30cd\u30eb\u30de\u30fc\u30b1\u30c6\u30a3\u30f3\u30b0\u3067\u306f\u3001\u3059\u3079\u3066\u306e\u30aa\u30fc\u30c7\u30a3\u30a8\u30f3\u30b9\u306b\u5bfe\u3057\u3066\u3001\u30e1\u30c3\u30bb\u30fc\u30b8\u306f1\u3064\u3057\u304b\u3042\u308a\u307e\u305b\u3093\u3002<\/td><\/tr><tr><td>\u30aa\u30e0\u30cb\u30c1\u30e3\u30cd\u30eb\u30de\u30fc\u30b1\u30c6\u30a3\u30f3\u30b0\u306f\u3001\u751f\u6daf\u7d9a\u304f\u95a2\u4fc2\u3092\u4f5c\u308a\u307e\u3059\u3002<\/td><td>\u30de\u30eb\u30c1\u30c1\u30e3\u30f3\u30cd\u30eb\u30de\u30fc\u30b1\u30c6\u30a3\u30f3\u30b0\u3067\u306f\u3001\u30d6\u30e9\u30f3\u30c9\u306f\u3088\u308a\u591a\u304f\u306e\u4eba\u306b\u30ea\u30fc\u30c1\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002<\/td><\/tr><tr><td>\u30aa\u30e0\u30cb\u30c1\u30e3\u30cd\u30eb\u30fb\u30de\u30fc\u30b1\u30c6\u30a3\u30f3\u30b0\u3067\u306f\u3001\u4eba\u3005\u306f\u30b9\u30e0\u30fc\u30ba\u3067\u7c21\u5358\u306a\u3044\u304f\u3064\u304b\u306e\u7570\u306a\u308b\u65b9\u6cd5\u3067\u30d6\u30e9\u30f3\u30c9\u3068\u4ea4\u6d41\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002<\/td><td>\u30de\u30eb\u30c1\u30c1\u30e3\u30cd\u30eb\u30fb\u30de\u30fc\u30b1\u30c6\u30a3\u30f3\u30b0\u306f\u3001\u9867\u5ba2\u304c\u5fc5\u8981\u306a\u3082\u306e\u3092\u3059\u3079\u3066\u898b\u3064\u3051\u308b\u3053\u3068\u3092\u96e3\u3057\u304f\u3057\u3066\u3044\u307e\u3059\u3002<\/td><\/tr><\/tbody><\/table><\/figure>\n\n<h2 class=\"wp-block-heading\">\u30aa\u30e0\u30cb\u30c1\u30e3\u30cd\u30eb\u3068\u30de\u30eb\u30c1\u30c1\u30e3\u30cd\u30eb\u3067QuestionPro Cx\u304c\u3069\u306e\u3088\u3046\u306b\u5f79\u7acb\u3064\u304b<\/h2>\n\n<p>QuestionPro CX\u306f\u3001\u4f01\u696d\u304c\u9867\u5ba2\u306e\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u3092\u53ce\u96c6\u3001\u5206\u6790\u3001\u884c\u52d5\u3067\u304d\u308b\u3088\u3046\u306b\u3059\u308b\u9867\u5ba2\u4f53\u9a13\u7ba1\u7406\u306e\u305f\u3081\u306e\u30bd\u30d5\u30c8\u30a6\u30a7\u30a2\u3067\u3059\u3002<\/p>\n\n<p>\u30a2\u30f3\u30b1\u30fc\u30c8\u3092\u4f5c\u6210\u30fb\u9001\u4fe1\u3057\u305f\u308a\u3001\u304a\u5ba2\u69d8\u306e\u6e80\u8db3\u5ea6\u3092\u8abf\u3079\u305f\u308a\u3001\u304a\u5ba2\u69d8\u306e\u7fd2\u6163\u3084\u55dc\u597d\u3092\u77e5\u308b\u3053\u3068\u304c\u3067\u304d\u308b\u591a\u304f\u306e\u6a5f\u80fd\u3084\u30c4\u30fc\u30eb\u3092\u5099\u3048\u3066\u3044\u307e\u3059\u3002<\/p>\n\n<p>QuestionPro CX\u306e\u4e3b\u306a\u7279\u5fb4\u3068\u3057\u3066\u3001\u4ee5\u4e0b\u306e\u3088\u3046\u306a\u3082\u306e\u304c\u3042\u308a\u307e\u3059\uff1a<\/p>\n\n<ul>\n<li>\u30ab\u30b9\u30bf\u30de\u30a4\u30ba\u53ef\u80fd\u306a\u30a2\u30f3\u30b1\u30fc\u30c8\u30c6\u30f3\u30d7\u30ec\u30fc\u30c8\u3068\u8cea\u554f<\/li>\n\n\n\n<li>\u3088\u308a\u9ad8\u5ea6\u306a\u30c7\u30fc\u30bf\u3092\u8868\u793a\u30fb\u5831\u544a\u3059\u308b\u305f\u3081\u306e\u30c4\u30fc\u30eb<\/li>\n\n\n\n<li>\u30de\u30eb\u30c1\u30c1\u30e3\u30cd\u30eb\u3067\u306e\u30a2\u30f3\u30b1\u30fc\u30c8\u914d\u4fe1\u30aa\u30d7\u30b7\u30e7\u30f3<\/li>\n\n\n\n<li>\u30ea\u30a2\u30eb\u30bf\u30a4\u30e0\u3067\u9001\u3089\u308c\u308b\u901a\u77e5\u3084\u30a2\u30e9\u30fc\u30c8<\/li>\n\n\n\n<li>\u30d5\u30a9\u30ed\u30fc\u30a2\u30c3\u30d7\u3084\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u7ba1\u7406\u306f\u81ea\u52d5\u3067\u884c\u308f\u308c\u307e\u3059<\/li>\n\n\n\n<li>\u4ed6\u306e\u7d4c\u55b6\u7ba1\u7406\u30fb\u9867\u5ba2\u30b5\u30fc\u30d3\u30b9\u30c4\u30fc\u30eb\u3068\u306e\u9023\u643a<br\/><\/li>\n<\/ul>\n\n<p>QuestionPro CX\u306b\u3088\u3063\u3066\u3001\u4f01\u696d\u306f\u9867\u5ba2\u306e\u30cb\u30fc\u30ba\u3084\u671f\u5f85\u3092\u3088\u308a\u6df1\u304f\u77e5\u308a\u3001\u30c7\u30fc\u30bf\u306b\u57fa\u3065\u3044\u3066\u610f\u601d\u6c7a\u5b9a\u3092\u884c\u3046\u3053\u3068\u3067\u3001\u9867\u5ba2\u3092\u3088\u308a\u5e78\u305b\u306b\u3057\u3001\u9867\u5ba2\u3068\u3057\u3066\u7dad\u6301\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002<\/p>\n\n<p>QuestionPro CX\u306f\u3001\u4f01\u696d\u304c\u96fb\u8a71\u3001\u96fb\u5b50\u30e1\u30fc\u30eb\u3001\u30bd\u30fc\u30b7\u30e3\u30eb\u30e1\u30c7\u30a3\u30a2\u306a\u3069\u306e\u30c1\u30e3\u30cd\u30eb\u3067\u9867\u5ba2\u4f53\u9a13\u3092\u6e2c\u5b9a\u3057\u3001\u5f37\u5316\u3059\u308b\u305f\u3081\u306b\u4f7f\u7528\u3067\u304d\u308b\u9867\u5ba2\u4f53\u9a13\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u3067\u3059\u3002 \u3060\u304b\u3089\u3001\u30aa\u30e0\u30cb\u30c1\u30e3\u30cd\u30eb\u3084\u30de\u30eb\u30c1\u30c1\u30e3\u30cd\u30eb\u306e\u9867\u5ba2\u30b5\u30fc\u30d3\u30b9\u306e\u53d6\u308a\u7d44\u307f\u3092\u30b5\u30dd\u30fc\u30c8\u3059\u308b\u3002<\/p>\n\n<p>QuestionPro CX\u306f\u3001\u30aa\u30e0\u30cb\u30c1\u30e3\u30cd\u30eb\u9867\u5ba2\u30b5\u30fc\u30d3\u30b9\u6226\u7565\u3067\u4f7f\u7528\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u3001\u3059\u3079\u3066\u306e\u30c1\u30e3\u30cd\u30eb\u3067\u9867\u5ba2\u306e\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u3068\u30a4\u30f3\u30b5\u30a4\u30c8\u3092\u53d6\u5f97\u3057\u3001\u7d44\u7e54\u306f\u9867\u5ba2\u4f53\u9a13\u3092\u7406\u89e3\u3057\u3001\u6539\u5584\u3059\u3079\u304d\u9818\u57df\u3092\u898b\u3064\u3051\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002 \u307e\u305f\u3001\u9867\u5ba2\u6e80\u8db3\u5ea6\u3092\u9577\u671f\u7684\u306b\u8ffd\u8de1\u3059\u308b\u3053\u3068\u3067\u3001\u3042\u3089\u3086\u308b\u30c1\u30e3\u30cd\u30eb\u3067\u9867\u5ba2\u306e\u671f\u5f85\u306b\u5fdc\u3048\u308b\u30d3\u30b8\u30cd\u30b9\u3092\u5b9f\u73fe\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002<\/p>\n\n<p>\u30de\u30eb\u30c1\u30c1\u30e3\u30cd\u30eb\u9867\u5ba2\u30b1\u30a2\u6226\u7565\u306b\u304a\u3044\u3066\u3001QuestionPro CX\u306f\u3001\u5404\u30c1\u30e3\u30cd\u30eb\u306b\u304a\u3051\u308b\u9867\u5ba2\u306e\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u3068\u30a4\u30f3\u30b5\u30a4\u30c8\u3092\u72ec\u7acb\u3057\u3066\u53d6\u5f97\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u3001\u7d44\u7e54\u306f\u5404\u30c1\u30e3\u30cd\u30eb\u306b\u304a\u3051\u308b\u9867\u5ba2\u306e\u4f53\u9a13\u3092\u7406\u89e3\u3057\u3001\u6539\u5584\u3059\u3079\u304d\u9818\u57df\u3092\u7279\u5b9a\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002  <\/p>\n\n<p>\u307e\u305f\u3001\u5404\u30c1\u30e3\u30cd\u30eb\u306b\u304a\u3051\u308b\u9867\u5ba2\u306e\u5e78\u798f\u5ea6\u3092\u500b\u5225\u306b\u8ffd\u8de1\u3067\u304d\u308b\u305f\u3081\u3001\u9867\u5ba2\u4f53\u9a13\u306b\u5f71\u97ff\u3092\u4e0e\u3048\u308b\u30c1\u30e3\u30cd\u30eb\u56fa\u6709\u306e\u554f\u984c\u3092\u691c\u51fa\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002<\/p>\n\n<p>QuestionPro CX\u306f\u3001\u30aa\u30e0\u30cb\u30c1\u30e3\u30cd\u30eb\u3084\u30de\u30eb\u30c1\u30c1\u30e3\u30cd\u30eb\u306e\u30ab\u30b9\u30bf\u30de\u30fc\u30b1\u30a2\u306b\u95a2\u308f\u3089\u305a\u3001\u4f01\u696d\u304c\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u3092\u6e2c\u5b9a\u3057\u3001\u5f37\u5316\u3059\u308b\u3053\u3068\u3092\u652f\u63f4\u3057\u307e\u3059\u3002<\/p>\n\n<h2 class=\"wp-block-heading\">\u7d50\u8ad6<\/h2>\n\n<p>\u30aa\u30e0\u30cb\u30c1\u30e3\u30cd\u30eb\u3068\u30de\u30eb\u30c1\u30c1\u30e3\u30cd\u30eb\u306f\u3001\u6700\u521d\u306f\u4f3c\u3066\u3044\u308b\u3088\u3046\u306b\u898b\u3048\u308b\u304b\u3082\u3057\u308c\u307e\u305b\u3093\u304c\u3001\u540c\u3058\u3067\u306f\u3042\u308a\u307e\u305b\u3093\u3002 \u30de\u30eb\u30c1\u30c1\u30e3\u30cd\u30eb\u306f\u3088\u308a\u591a\u304f\u306e\u9867\u5ba2\u306b\u30a2\u30d7\u30ed\u30fc\u30c1\u3057\u305f\u3044\u4f01\u696d\u306b\u6709\u52b9\u3067\u3059\u304c\u3001\u30aa\u30e0\u30cb\u30c1\u30e3\u30cd\u30eb\u306f\u3088\u308a\u5177\u4f53\u7684\u306b\u30a2\u30d7\u30ed\u30fc\u30c1\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002<\/p>\n\n<p>\u30aa\u30e0\u30cb\u30c1\u30e3\u30cd\u30eb\u3068\u306f\u3001\u3088\u308a\u7d71\u5408\u3055\u308c\u305f\u30b7\u30fc\u30e0\u30ec\u30b9\u306a\u9867\u5ba2\u3068\u306e\u5bfe\u8a71\u65b9\u6cd5\u3067\u3042\u308a\u3001\u3059\u3079\u3066\u306e\u30c1\u30e3\u30cd\u30eb\u3068\u30bf\u30c3\u30c1\u30dd\u30a4\u30f3\u30c8\u3067\u540c\u3058\u9867\u5ba2\u4f53\u9a13\u3092\u63d0\u4f9b\u3059\u308b\u3082\u306e\u3067\u3042\u308b\u3002 \u4e00\u65b9\u3001\u30de\u30eb\u30c1\u30c1\u30e3\u30cd\u30eb\u3068\u306f\u3001\u96fb\u5b50\u30e1\u30fc\u30eb\u3001\u30bd\u30fc\u30b7\u30e3\u30eb\u30e1\u30c7\u30a3\u30a2\u3001\u5e97\u8217\u3067\u306e\u30d7\u30ed\u30e2\u30fc\u30b7\u30e7\u30f3\u306a\u3069\u3001\u3055\u307e\u3056\u307e\u306a\u65b9\u6cd5\u3067\u9867\u5ba2\u306b\u30a2\u30d7\u30ed\u30fc\u30c1\u3057\u3001\u30a8\u30f3\u30b2\u30fc\u30b8\u3059\u308b\u3053\u3068\u3092\u610f\u5473\u3057\u307e\u3059\u3002  <\/p>\n\n<p>QuestionPro CX\u306e\u6d3b\u7528\u306b\u3088\u308a\u3001\u4f01\u696d\u306f\u30aa\u30e0\u30cb\u30c1\u30e3\u30cd\u30eb\u3084\u30de\u30eb\u30c1\u30c1\u30e3\u30cd\u30eb\u3078\u306e\u53d6\u308a\u7d44\u307f\u306b\u304a\u3044\u3066\u3001\u9867\u5ba2\u306e\u4f53\u9a13\u3092\u6e2c\u5b9a\u3057\u3001\u5f37\u5316\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002<\/p>\n\n<p>\u4f01\u696d\u304c\u9867\u5ba2\u30c7\u30fc\u30bf\u3092\u7406\u89e3\u3057\u3001\u30d1\u30bf\u30fc\u30f3\u3084\u30c8\u30ec\u30f3\u30c9\u3092\u767a\u898b\u3057\u3066\u30c7\u30fc\u30bf\u306b\u57fa\u3065\u3044\u305f\u610f\u601d\u6c7a\u5b9a\u3092\u884c\u3048\u308b\u3088\u3046\u3001QuestionPro CX\u306f\u5805\u7262\u306a\u5206\u6790\u304a\u3088\u3073\u30ec\u30dd\u30fc\u30c8\u4f5c\u6210\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u3092\u63d0\u4f9b\u3057\u307e\u3059\u3002 \u3053\u306e\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u306f\u3001\u9867\u5ba2\u306e\u5e78\u798f\u5ea6\u3084\u4f53\u9a13\u306e\u5411\u4e0a\u3092\u76ee\u6307\u3059\u4f01\u696d\u306b\u3068\u3063\u3066\u6709\u76ca\u306a\u3082\u306e\u3068\u306a\u308b\u3067\u3057\u3087\u3046\u3002<\/p>\n\n<p><\/p><p style=\"text-align: center;\"><a href=\"https:\/\/www.questionpro.com\/cx\/\" target=\"_blank\" rel=\"noopener\">\n  <button>\u3082\u3063\u3068\u8a73\u3057\u304f<\/button>\n<\/a>       <a href=\"https:\/\/www.questionpro.com\/a\/showEntry.do?classID=1063&amp;sourceRef=blog\" target=\"_blank\" rel=\"noopener\">\n  <button>\u7121\u6599\u30c8\u30e9\u30a4\u30a2\u30eb<\/button>\n<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p><span class=\"rt-reading-time\" style=\"display: block;\"><span class=\"rt-label rt-prefix\">Reading Time: <\/span> <span class=\"rt-time\">&lt; 1<\/span> <span class=\"rt-label rt-postfix\">minute read<\/span><\/span> \u304a\u5ba2\u69d8\u306e\u671f\u5f85\u306f\u3001\u30d3\u30b8\u30cd\u30b9\u306e\u4ed6\u306e\u5074\u9762\u3068\u540c\u69d8 [&hellip;]<\/p>\n","protected":false},"author":80,"featured_media":787196,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_genesis_hide_title":false,"_genesis_hide_breadcrumbs":false,"_genesis_hide_singular_image":false,"_genesis_hide_footer_widgets":false,"_genesis_custom_body_class":"","_genesis_custom_post_class":"","_genesis_layout":"","footnotes":""},"categories":[1194],"tags":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v20.4 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>\u30aa\u30e0\u30cb\u30c1\u30e3\u30cd\u30eb\u3068\u30de\u30eb\u30c1\u30c1\u30e3\u30cd\u30eb\uff1a\u305d\u306e\u9055\u3044\u3092\u3069\u3046\u898b\u5206\u3051\u308b\u304b<\/title>\n<meta name=\"description\" content=\"\u30aa\u30e0\u30cb\u30c1\u30e3\u30cd\u30eb\u3068\u30de\u30eb\u30c1\u30c1\u30e3\u30cd\u30eb\u306e\u9055\u3044\u3092\u3069\u3046\u8a8d\u8b58\u3059\u308b\u304b\uff1f \u3072\u3068\u3064\u306f\u8907\u6570\u306e\u30c1\u30e3\u30f3\u30cd\u30eb\u304c\u95a2\u4fc2\u3059\u308b\u3082\u306e\u3001\u3082\u3046\u3072\u3068\u3064\u306f\u591a\u65b9\u5411\u6027\u306e\u3042\u308b\u3082\u306e\u3067\u3059\u3002 \u884c\u3063\u3066\u307f\u3088\u3046\u304b\u3002\" \/>\n<meta name=\"robots\" content=\"noindex, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<meta property=\"og:locale\" content=\"ja_JP\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"\u30aa\u30e0\u30cb\u30c1\u30e3\u30cd\u30eb\u3068\u30de\u30eb\u30c1\u30c1\u30e3\u30cd\u30eb\uff1a\u305d\u306e\u9055\u3044\u3092\u3069\u3046\u898b\u5206\u3051\u308b\u304b\" \/>\n<meta property=\"og:description\" content=\"\u30aa\u30e0\u30cb\u30c1\u30e3\u30cd\u30eb\u3068\u30de\u30eb\u30c1\u30c1\u30e3\u30cd\u30eb\u306e\u9055\u3044\u3092\u3069\u3046\u8a8d\u8b58\u3059\u308b\u304b\uff1f \u3072\u3068\u3064\u306f\u8907\u6570\u306e\u30c1\u30e3\u30f3\u30cd\u30eb\u304c\u95a2\u4fc2\u3059\u308b\u3082\u306e\u3001\u3082\u3046\u3072\u3068\u3064\u306f\u591a\u65b9\u5411\u6027\u306e\u3042\u308b\u3082\u306e\u3067\u3059\u3002 \u884c\u3063\u3066\u307f\u3088\u3046\u304b\u3002\" \/>\n<meta property=\"og:url\" content=\"https:\/\/qa-release.questionpro.com\/blog\/ja\/%e3%82%aa%e3%83%a0%e3%83%8b%e3%83%81%e3%83%a3%e3%83%8d%e3%83%ab%e3%81%a8%e3%83%9e%e3%83%ab%e3%83%81%e3%83%81%e3%83%a3%e3%83%8d%e3%83%ab%ef%bc%9a%e3%81%9d%e3%81%ae%e9%81%95%e3%81%84%e3%82%92%e3%81%a9\/\" \/>\n<meta property=\"og:site_name\" content=\"QuestionPro\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/questionpro\" \/>\n<meta property=\"article:published_time\" content=\"2023-04-19T11:00:00+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2023-05-19T18:06:49+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/qa-release.questionpro.com\/blog\/wp-content\/uploads\/2023\/04\/omnichannelvsmultichannel.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"2100\" \/>\n\t<meta property=\"og:image:height\" content=\"1254\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"QuestionPro Collaborators\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@questionpro\" \/>\n<meta name=\"twitter:site\" content=\"@questionpro\" \/>\n<meta name=\"twitter:label1\" content=\"\u57f7\u7b46\u8005\" \/>\n\t<meta name=\"twitter:data1\" content=\"QuestionPro Collaborators\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/qa-release.questionpro.com\/blog\/ja\/%e3%82%aa%e3%83%a0%e3%83%8b%e3%83%81%e3%83%a3%e3%83%8d%e3%83%ab%e3%81%a8%e3%83%9e%e3%83%ab%e3%83%81%e3%83%81%e3%83%a3%e3%83%8d%e3%83%ab%ef%bc%9a%e3%81%9d%e3%81%ae%e9%81%95%e3%81%84%e3%82%92%e3%81%a9\/#article\",\"isPartOf\":{\"@id\":\"https:\/\/qa-release.questionpro.com\/blog\/ja\/%e3%82%aa%e3%83%a0%e3%83%8b%e3%83%81%e3%83%a3%e3%83%8d%e3%83%ab%e3%81%a8%e3%83%9e%e3%83%ab%e3%83%81%e3%83%81%e3%83%a3%e3%83%8d%e3%83%ab%ef%bc%9a%e3%81%9d%e3%81%ae%e9%81%95%e3%81%84%e3%82%92%e3%81%a9\/\"},\"author\":{\"name\":\"QuestionPro Collaborators\",\"@id\":\"https:\/\/qa-release.questionpro.com\/blog\/ja\/#\/schema\/person\/7aa2dda02c16e540da9fb962ee929652\"},\"headline\":\"\u30aa\u30e0\u30cb\u30c1\u30e3\u30cd\u30eb\u3068\u30de\u30eb\u30c1\u30c1\u30e3\u30cd\u30eb\uff1a\u305d\u306e\u9055\u3044\u3092\u3069\u3046\u898b\u5206\u3051\u308b\u304b\",\"datePublished\":\"2023-04-19T11:00:00+00:00\",\"dateModified\":\"2023-05-19T18:06:49+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/qa-release.questionpro.com\/blog\/ja\/%e3%82%aa%e3%83%a0%e3%83%8b%e3%83%81%e3%83%a3%e3%83%8d%e3%83%ab%e3%81%a8%e3%83%9e%e3%83%ab%e3%83%81%e3%83%81%e3%83%a3%e3%83%8d%e3%83%ab%ef%bc%9a%e3%81%9d%e3%81%ae%e9%81%95%e3%81%84%e3%82%92%e3%81%a9\/\"},\"wordCount\":26,\"publisher\":{\"@id\":\"https:\/\/qa-release.questionpro.com\/blog\/ja\/#organization\"},\"articleSection\":[\"CX\"],\"inLanguage\":\"ja\"},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/qa-release.questionpro.com\/blog\/ja\/%e3%82%aa%e3%83%a0%e3%83%8b%e3%83%81%e3%83%a3%e3%83%8d%e3%83%ab%e3%81%a8%e3%83%9e%e3%83%ab%e3%83%81%e3%83%81%e3%83%a3%e3%83%8d%e3%83%ab%ef%bc%9a%e3%81%9d%e3%81%ae%e9%81%95%e3%81%84%e3%82%92%e3%81%a9\/\",\"url\":\"https:\/\/qa-release.questionpro.com\/blog\/ja\/%e3%82%aa%e3%83%a0%e3%83%8b%e3%83%81%e3%83%a3%e3%83%8d%e3%83%ab%e3%81%a8%e3%83%9e%e3%83%ab%e3%83%81%e3%83%81%e3%83%a3%e3%83%8d%e3%83%ab%ef%bc%9a%e3%81%9d%e3%81%ae%e9%81%95%e3%81%84%e3%82%92%e3%81%a9\/\",\"name\":\"\u30aa\u30e0\u30cb\u30c1\u30e3\u30cd\u30eb\u3068\u30de\u30eb\u30c1\u30c1\u30e3\u30cd\u30eb\uff1a\u305d\u306e\u9055\u3044\u3092\u3069\u3046\u898b\u5206\u3051\u308b\u304b\",\"isPartOf\":{\"@id\":\"https:\/\/qa-release.questionpro.com\/blog\/ja\/#website\"},\"datePublished\":\"2023-04-19T11:00:00+00:00\",\"dateModified\":\"2023-05-19T18:06:49+00:00\",\"description\":\"\u30aa\u30e0\u30cb\u30c1\u30e3\u30cd\u30eb\u3068\u30de\u30eb\u30c1\u30c1\u30e3\u30cd\u30eb\u306e\u9055\u3044\u3092\u3069\u3046\u8a8d\u8b58\u3059\u308b\u304b\uff1f \u3072\u3068\u3064\u306f\u8907\u6570\u306e\u30c1\u30e3\u30f3\u30cd\u30eb\u304c\u95a2\u4fc2\u3059\u308b\u3082\u306e\u3001\u3082\u3046\u3072\u3068\u3064\u306f\u591a\u65b9\u5411\u6027\u306e\u3042\u308b\u3082\u306e\u3067\u3059\u3002 \u884c\u3063\u3066\u307f\u3088\u3046\u304b\u3002\",\"breadcrumb\":{\"@id\":\"https:\/\/qa-release.questionpro.com\/blog\/ja\/%e3%82%aa%e3%83%a0%e3%83%8b%e3%83%81%e3%83%a3%e3%83%8d%e3%83%ab%e3%81%a8%e3%83%9e%e3%83%ab%e3%83%81%e3%83%81%e3%83%a3%e3%83%8d%e3%83%ab%ef%bc%9a%e3%81%9d%e3%81%ae%e9%81%95%e3%81%84%e3%82%92%e3%81%a9\/#breadcrumb\"},\"inLanguage\":\"ja\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/qa-release.questionpro.com\/blog\/ja\/%e3%82%aa%e3%83%a0%e3%83%8b%e3%83%81%e3%83%a3%e3%83%8d%e3%83%ab%e3%81%a8%e3%83%9e%e3%83%ab%e3%83%81%e3%83%81%e3%83%a3%e3%83%8d%e3%83%ab%ef%bc%9a%e3%81%9d%e3%81%ae%e9%81%95%e3%81%84%e3%82%92%e3%81%a9\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/qa-release.questionpro.com\/blog\/ja\/%e3%82%aa%e3%83%a0%e3%83%8b%e3%83%81%e3%83%a3%e3%83%8d%e3%83%ab%e3%81%a8%e3%83%9e%e3%83%ab%e3%83%81%e3%83%81%e3%83%a3%e3%83%8d%e3%83%ab%ef%bc%9a%e3%81%9d%e3%81%ae%e9%81%95%e3%81%84%e3%82%92%e3%81%a9\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"\u30db\u30fc\u30e0\",\"item\":\"https:\/\/qa-release.questionpro.com\/blog\/ja\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"CX\",\"item\":\"https:\/\/qa-release.questionpro.com\/blog\/ja\/category\/cx-ja-2\/\"},{\"@type\":\"ListItem\",\"position\":3,\"name\":\"\u30aa\u30e0\u30cb\u30c1\u30e3\u30cd\u30eb\u3068\u30de\u30eb\u30c1\u30c1\u30e3\u30cd\u30eb\uff1a\u305d\u306e\u9055\u3044\u3092\u3069\u3046\u898b\u5206\u3051\u308b\u304b\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/qa-release.questionpro.com\/blog\/ja\/#website\",\"url\":\"https:\/\/qa-release.questionpro.com\/blog\/ja\/\",\"name\":\"QuestionPro\",\"description\":\"\",\"publisher\":{\"@id\":\"https:\/\/qa-release.questionpro.com\/blog\/ja\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/qa-release.questionpro.com\/blog\/ja\/?s={search_term_string}\"},\"query-input\":\"required name=search_term_string\"}],\"inLanguage\":\"ja\"},{\"@type\":\"Organization\",\"@id\":\"https:\/\/qa-release.questionpro.com\/blog\/ja\/#organization\",\"name\":\"QuestionPro\",\"url\":\"https:\/\/qa-release.questionpro.com\/blog\/ja\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"ja\",\"@id\":\"https:\/\/qa-release.questionpro.com\/blog\/ja\/#\/schema\/logo\/image\/\",\"url\":\"https:\/\/qa-release.questionpro.com\/blog\/wp-content\/uploads\/2022\/10\/questionpro-logo.svg\",\"contentUrl\":\"https:\/\/qa-release.questionpro.com\/blog\/wp-content\/uploads\/2022\/10\/questionpro-logo.svg\",\"caption\":\"QuestionPro\"},\"image\":{\"@id\":\"https:\/\/qa-release.questionpro.com\/blog\/ja\/#\/schema\/logo\/image\/\"},\"sameAs\":[\"https:\/\/www.facebook.com\/questionpro\",\"https:\/\/twitter.com\/questionpro\",\"https:\/\/www.linkedin.com\/company\/questionpro\/\"]},{\"@type\":\"Person\",\"@id\":\"https:\/\/qa-release.questionpro.com\/blog\/ja\/#\/schema\/person\/7aa2dda02c16e540da9fb962ee929652\",\"name\":\"QuestionPro Collaborators\",\"image\":{\"@type\":\"ImageObject\",\"inLanguage\":\"ja\",\"@id\":\"https:\/\/qa-release.questionpro.com\/blog\/ja\/#\/schema\/person\/image\/\",\"url\":\"https:\/\/secure.gravatar.com\/avatar\/7c5e4f557ac4d597814687054d6305bc?s=96&d=mm&r=g\",\"contentUrl\":\"https:\/\/secure.gravatar.com\/avatar\/7c5e4f557ac4d597814687054d6305bc?s=96&d=mm&r=g\",\"caption\":\"QuestionPro Collaborators\"},\"url\":\"https:\/\/qa-release.questionpro.com\/blog\/ja\/author\/aldro\/\"}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"\u30aa\u30e0\u30cb\u30c1\u30e3\u30cd\u30eb\u3068\u30de\u30eb\u30c1\u30c1\u30e3\u30cd\u30eb\uff1a\u305d\u306e\u9055\u3044\u3092\u3069\u3046\u898b\u5206\u3051\u308b\u304b","description":"\u30aa\u30e0\u30cb\u30c1\u30e3\u30cd\u30eb\u3068\u30de\u30eb\u30c1\u30c1\u30e3\u30cd\u30eb\u306e\u9055\u3044\u3092\u3069\u3046\u8a8d\u8b58\u3059\u308b\u304b\uff1f \u3072\u3068\u3064\u306f\u8907\u6570\u306e\u30c1\u30e3\u30f3\u30cd\u30eb\u304c\u95a2\u4fc2\u3059\u308b\u3082\u306e\u3001\u3082\u3046\u3072\u3068\u3064\u306f\u591a\u65b9\u5411\u6027\u306e\u3042\u308b\u3082\u306e\u3067\u3059\u3002 \u884c\u3063\u3066\u307f\u3088\u3046\u304b\u3002","robots":{"index":"noindex","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"og_locale":"ja_JP","og_type":"article","og_title":"\u30aa\u30e0\u30cb\u30c1\u30e3\u30cd\u30eb\u3068\u30de\u30eb\u30c1\u30c1\u30e3\u30cd\u30eb\uff1a\u305d\u306e\u9055\u3044\u3092\u3069\u3046\u898b\u5206\u3051\u308b\u304b","og_description":"\u30aa\u30e0\u30cb\u30c1\u30e3\u30cd\u30eb\u3068\u30de\u30eb\u30c1\u30c1\u30e3\u30cd\u30eb\u306e\u9055\u3044\u3092\u3069\u3046\u8a8d\u8b58\u3059\u308b\u304b\uff1f \u3072\u3068\u3064\u306f\u8907\u6570\u306e\u30c1\u30e3\u30f3\u30cd\u30eb\u304c\u95a2\u4fc2\u3059\u308b\u3082\u306e\u3001\u3082\u3046\u3072\u3068\u3064\u306f\u591a\u65b9\u5411\u6027\u306e\u3042\u308b\u3082\u306e\u3067\u3059\u3002 \u884c\u3063\u3066\u307f\u3088\u3046\u304b\u3002","og_url":"https:\/\/qa-release.questionpro.com\/blog\/ja\/%e3%82%aa%e3%83%a0%e3%83%8b%e3%83%81%e3%83%a3%e3%83%8d%e3%83%ab%e3%81%a8%e3%83%9e%e3%83%ab%e3%83%81%e3%83%81%e3%83%a3%e3%83%8d%e3%83%ab%ef%bc%9a%e3%81%9d%e3%81%ae%e9%81%95%e3%81%84%e3%82%92%e3%81%a9\/","og_site_name":"QuestionPro","article_publisher":"https:\/\/www.facebook.com\/questionpro","article_published_time":"2023-04-19T11:00:00+00:00","article_modified_time":"2023-05-19T18:06:49+00:00","og_image":[{"width":2100,"height":1254,"url":"https:\/\/qa-release.questionpro.com\/blog\/wp-content\/uploads\/2023\/04\/omnichannelvsmultichannel.jpg","type":"image\/jpeg"}],"author":"QuestionPro Collaborators","twitter_card":"summary_large_image","twitter_creator":"@questionpro","twitter_site":"@questionpro","twitter_misc":{"\u57f7\u7b46\u8005":"QuestionPro Collaborators"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"Article","@id":"https:\/\/qa-release.questionpro.com\/blog\/ja\/%e3%82%aa%e3%83%a0%e3%83%8b%e3%83%81%e3%83%a3%e3%83%8d%e3%83%ab%e3%81%a8%e3%83%9e%e3%83%ab%e3%83%81%e3%83%81%e3%83%a3%e3%83%8d%e3%83%ab%ef%bc%9a%e3%81%9d%e3%81%ae%e9%81%95%e3%81%84%e3%82%92%e3%81%a9\/#article","isPartOf":{"@id":"https:\/\/qa-release.questionpro.com\/blog\/ja\/%e3%82%aa%e3%83%a0%e3%83%8b%e3%83%81%e3%83%a3%e3%83%8d%e3%83%ab%e3%81%a8%e3%83%9e%e3%83%ab%e3%83%81%e3%83%81%e3%83%a3%e3%83%8d%e3%83%ab%ef%bc%9a%e3%81%9d%e3%81%ae%e9%81%95%e3%81%84%e3%82%92%e3%81%a9\/"},"author":{"name":"QuestionPro Collaborators","@id":"https:\/\/qa-release.questionpro.com\/blog\/ja\/#\/schema\/person\/7aa2dda02c16e540da9fb962ee929652"},"headline":"\u30aa\u30e0\u30cb\u30c1\u30e3\u30cd\u30eb\u3068\u30de\u30eb\u30c1\u30c1\u30e3\u30cd\u30eb\uff1a\u305d\u306e\u9055\u3044\u3092\u3069\u3046\u898b\u5206\u3051\u308b\u304b","datePublished":"2023-04-19T11:00:00+00:00","dateModified":"2023-05-19T18:06:49+00:00","mainEntityOfPage":{"@id":"https:\/\/qa-release.questionpro.com\/blog\/ja\/%e3%82%aa%e3%83%a0%e3%83%8b%e3%83%81%e3%83%a3%e3%83%8d%e3%83%ab%e3%81%a8%e3%83%9e%e3%83%ab%e3%83%81%e3%83%81%e3%83%a3%e3%83%8d%e3%83%ab%ef%bc%9a%e3%81%9d%e3%81%ae%e9%81%95%e3%81%84%e3%82%92%e3%81%a9\/"},"wordCount":26,"publisher":{"@id":"https:\/\/qa-release.questionpro.com\/blog\/ja\/#organization"},"articleSection":["CX"],"inLanguage":"ja"},{"@type":"WebPage","@id":"https:\/\/qa-release.questionpro.com\/blog\/ja\/%e3%82%aa%e3%83%a0%e3%83%8b%e3%83%81%e3%83%a3%e3%83%8d%e3%83%ab%e3%81%a8%e3%83%9e%e3%83%ab%e3%83%81%e3%83%81%e3%83%a3%e3%83%8d%e3%83%ab%ef%bc%9a%e3%81%9d%e3%81%ae%e9%81%95%e3%81%84%e3%82%92%e3%81%a9\/","url":"https:\/\/qa-release.questionpro.com\/blog\/ja\/%e3%82%aa%e3%83%a0%e3%83%8b%e3%83%81%e3%83%a3%e3%83%8d%e3%83%ab%e3%81%a8%e3%83%9e%e3%83%ab%e3%83%81%e3%83%81%e3%83%a3%e3%83%8d%e3%83%ab%ef%bc%9a%e3%81%9d%e3%81%ae%e9%81%95%e3%81%84%e3%82%92%e3%81%a9\/","name":"\u30aa\u30e0\u30cb\u30c1\u30e3\u30cd\u30eb\u3068\u30de\u30eb\u30c1\u30c1\u30e3\u30cd\u30eb\uff1a\u305d\u306e\u9055\u3044\u3092\u3069\u3046\u898b\u5206\u3051\u308b\u304b","isPartOf":{"@id":"https:\/\/qa-release.questionpro.com\/blog\/ja\/#website"},"datePublished":"2023-04-19T11:00:00+00:00","dateModified":"2023-05-19T18:06:49+00:00","description":"\u30aa\u30e0\u30cb\u30c1\u30e3\u30cd\u30eb\u3068\u30de\u30eb\u30c1\u30c1\u30e3\u30cd\u30eb\u306e\u9055\u3044\u3092\u3069\u3046\u8a8d\u8b58\u3059\u308b\u304b\uff1f \u3072\u3068\u3064\u306f\u8907\u6570\u306e\u30c1\u30e3\u30f3\u30cd\u30eb\u304c\u95a2\u4fc2\u3059\u308b\u3082\u306e\u3001\u3082\u3046\u3072\u3068\u3064\u306f\u591a\u65b9\u5411\u6027\u306e\u3042\u308b\u3082\u306e\u3067\u3059\u3002 \u884c\u3063\u3066\u307f\u3088\u3046\u304b\u3002","breadcrumb":{"@id":"https:\/\/qa-release.questionpro.com\/blog\/ja\/%e3%82%aa%e3%83%a0%e3%83%8b%e3%83%81%e3%83%a3%e3%83%8d%e3%83%ab%e3%81%a8%e3%83%9e%e3%83%ab%e3%83%81%e3%83%81%e3%83%a3%e3%83%8d%e3%83%ab%ef%bc%9a%e3%81%9d%e3%81%ae%e9%81%95%e3%81%84%e3%82%92%e3%81%a9\/#breadcrumb"},"inLanguage":"ja","potentialAction":[{"@type":"ReadAction","target":["https:\/\/qa-release.questionpro.com\/blog\/ja\/%e3%82%aa%e3%83%a0%e3%83%8b%e3%83%81%e3%83%a3%e3%83%8d%e3%83%ab%e3%81%a8%e3%83%9e%e3%83%ab%e3%83%81%e3%83%81%e3%83%a3%e3%83%8d%e3%83%ab%ef%bc%9a%e3%81%9d%e3%81%ae%e9%81%95%e3%81%84%e3%82%92%e3%81%a9\/"]}]},{"@type":"BreadcrumbList","@id":"https:\/\/qa-release.questionpro.com\/blog\/ja\/%e3%82%aa%e3%83%a0%e3%83%8b%e3%83%81%e3%83%a3%e3%83%8d%e3%83%ab%e3%81%a8%e3%83%9e%e3%83%ab%e3%83%81%e3%83%81%e3%83%a3%e3%83%8d%e3%83%ab%ef%bc%9a%e3%81%9d%e3%81%ae%e9%81%95%e3%81%84%e3%82%92%e3%81%a9\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"\u30db\u30fc\u30e0","item":"https:\/\/qa-release.questionpro.com\/blog\/ja\/"},{"@type":"ListItem","position":2,"name":"CX","item":"https:\/\/qa-release.questionpro.com\/blog\/ja\/category\/cx-ja-2\/"},{"@type":"ListItem","position":3,"name":"\u30aa\u30e0\u30cb\u30c1\u30e3\u30cd\u30eb\u3068\u30de\u30eb\u30c1\u30c1\u30e3\u30cd\u30eb\uff1a\u305d\u306e\u9055\u3044\u3092\u3069\u3046\u898b\u5206\u3051\u308b\u304b"}]},{"@type":"WebSite","@id":"https:\/\/qa-release.questionpro.com\/blog\/ja\/#website","url":"https:\/\/qa-release.questionpro.com\/blog\/ja\/","name":"QuestionPro","description":"","publisher":{"@id":"https:\/\/qa-release.questionpro.com\/blog\/ja\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/qa-release.questionpro.com\/blog\/ja\/?s={search_term_string}"},"query-input":"required name=search_term_string"}],"inLanguage":"ja"},{"@type":"Organization","@id":"https:\/\/qa-release.questionpro.com\/blog\/ja\/#organization","name":"QuestionPro","url":"https:\/\/qa-release.questionpro.com\/blog\/ja\/","logo":{"@type":"ImageObject","inLanguage":"ja","@id":"https:\/\/qa-release.questionpro.com\/blog\/ja\/#\/schema\/logo\/image\/","url":"https:\/\/qa-release.questionpro.com\/blog\/wp-content\/uploads\/2022\/10\/questionpro-logo.svg","contentUrl":"https:\/\/qa-release.questionpro.com\/blog\/wp-content\/uploads\/2022\/10\/questionpro-logo.svg","caption":"QuestionPro"},"image":{"@id":"https:\/\/qa-release.questionpro.com\/blog\/ja\/#\/schema\/logo\/image\/"},"sameAs":["https:\/\/www.facebook.com\/questionpro","https:\/\/twitter.com\/questionpro","https:\/\/www.linkedin.com\/company\/questionpro\/"]},{"@type":"Person","@id":"https:\/\/qa-release.questionpro.com\/blog\/ja\/#\/schema\/person\/7aa2dda02c16e540da9fb962ee929652","name":"QuestionPro Collaborators","image":{"@type":"ImageObject","inLanguage":"ja","@id":"https:\/\/qa-release.questionpro.com\/blog\/ja\/#\/schema\/person\/image\/","url":"https:\/\/secure.gravatar.com\/avatar\/7c5e4f557ac4d597814687054d6305bc?s=96&d=mm&r=g","contentUrl":"https:\/\/secure.gravatar.com\/avatar\/7c5e4f557ac4d597814687054d6305bc?s=96&d=mm&r=g","caption":"QuestionPro Collaborators"},"url":"https:\/\/qa-release.questionpro.com\/blog\/ja\/author\/aldro\/"}]}},"featured_image_src":"https:\/\/qa-release.questionpro.com\/blog\/wp-content\/uploads\/2023\/04\/omnichannelvsmultichannel.jpg","featured_image_src_square":"https:\/\/qa-release.questionpro.com\/blog\/wp-content\/uploads\/2023\/04\/omnichannelvsmultichannel.jpg","author_info":{"display_name":"QuestionPro Collaborators","author_link":"https:\/\/qa-release.questionpro.com\/blog\/ja\/author\/aldro\/"},"_links":{"self":[{"href":"https:\/\/qa-release.questionpro.com\/blog\/ja\/wp-json\/wp\/v2\/posts\/793012"}],"collection":[{"href":"https:\/\/qa-release.questionpro.com\/blog\/ja\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/qa-release.questionpro.com\/blog\/ja\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/qa-release.questionpro.com\/blog\/ja\/wp-json\/wp\/v2\/users\/80"}],"replies":[{"embeddable":true,"href":"https:\/\/qa-release.questionpro.com\/blog\/ja\/wp-json\/wp\/v2\/comments?post=793012"}],"version-history":[{"count":1,"href":"https:\/\/qa-release.questionpro.com\/blog\/ja\/wp-json\/wp\/v2\/posts\/793012\/revisions"}],"predecessor-version":[{"id":793013,"href":"https:\/\/qa-release.questionpro.com\/blog\/ja\/wp-json\/wp\/v2\/posts\/793012\/revisions\/793013"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/qa-release.questionpro.com\/blog\/ja\/wp-json\/wp\/v2\/media\/787196"}],"wp:attachment":[{"href":"https:\/\/qa-release.questionpro.com\/blog\/ja\/wp-json\/wp\/v2\/media?parent=793012"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/qa-release.questionpro.com\/blog\/ja\/wp-json\/wp\/v2\/categories?post=793012"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/qa-release.questionpro.com\/blog\/ja\/wp-json\/wp\/v2\/tags?post=793012"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}