{"id":793088,"date":"2023-05-12T11:00:00","date_gmt":"2023-05-12T18:00:00","guid":{"rendered":"https:\/\/qa-release.questionpro.com\/blog\/%e3%82%ab%e3%82%b9%e3%82%bf%e3%83%9e%e3%83%bc%e3%82%a8%e3%82%af%e3%82%b9%e3%83%9a%e3%83%aa%e3%82%a8%e3%83%b3%e3%82%b9%e3%83%bb%e3%82%aa%e3%83%bc%e3%83%87%e3%82%a3%e3%83%83%e3%83%88%ef%bc%9awhat-it-is\/"},"modified":"2023-05-19T18:15:42","modified_gmt":"2023-05-19T18:15:42","slug":"%e3%82%ab%e3%82%b9%e3%82%bf%e3%83%9e%e3%83%bc%e3%82%a8%e3%82%af%e3%82%b9%e3%83%9a%e3%83%aa%e3%82%a8%e3%83%b3%e3%82%b9%e3%83%bb%e3%82%aa%e3%83%bc%e3%83%87%e3%82%a3%e3%83%83%e3%83%88%ef%bc%9awhat-it-is","status":"publish","type":"post","link":"https:\/\/qa-release.questionpro.com\/blog\/ja\/%e3%82%ab%e3%82%b9%e3%82%bf%e3%83%9e%e3%83%bc%e3%82%a8%e3%82%af%e3%82%b9%e3%83%9a%e3%83%aa%e3%82%a8%e3%83%b3%e3%82%b9%e3%83%bb%e3%82%aa%e3%83%bc%e3%83%87%e3%82%a3%e3%83%83%e3%83%88%ef%bc%9awhat-it-is\/","title":{"rendered":"\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u30fb\u30aa\u30fc\u30c7\u30a3\u30c3\u30c8\uff1aWhat it is + How to do it?"},"content":{"rendered":"\n<p>\u9867\u5ba2\u7d4c\u9a13\u76e3\u67fb\u306f\u3001\u9867\u5ba2\u7d4c\u9a13\u7ba1\u7406\u30d7\u30ed\u30bb\u30b9\u306e\u91cd\u8981\u306a\u30d5\u30a7\u30fc\u30ba\u3067\u3059\u3002<\/p>\n\n<p>\u3053\u308c\u304b\u3089\u306e\u6642\u4ee3\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306f\u4f01\u696d\u7d4c\u55b6\u306b\u3068\u3063\u3066\u6700\u3082\u91cd\u8981\u306a\u8981\u7d20\u306b\u306a\u308b\u304b\u3082\u3057\u308c\u307e\u305b\u3093\u3002 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href=\"https:\/\/qa-release.questionpro.com\/blog\/ja\/%e3%82%ab%e3%82%b9%e3%82%bf%e3%83%9e%e3%83%bc%e3%82%b8%e3%83%a3%e3%83%bc%e3%83%8b%e3%83%bc%e3%81%a8%e3%81%af%ef%bc%9f%e3%81%9d%e3%81%ae%e6%a6%82%e8%a6%81%e3%81%a8%e4%ba%8b%e4%be%8b-free-template\/\">\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u3092<\/a>\u5b8c\u5168\u306b\u8a55\u4fa1\u3057\u3001\u9867\u5ba2\u81ea\u8eab\u304b\u3089\u306e\u30b3\u30e1\u30f3\u30c8\u3092\u542b\u3081\u308b\u3053\u3068\u3082\u3042\u308a\u307e\u3059\u3002 \u5404\u30bf\u30c3\u30c1\u30dd\u30a4\u30f3\u30c8\u3067\u306e\u9867\u5ba2\u4f53\u9a13\u306e\u8cea\u3060\u3051\u3067\u306a\u304f\u3001\u5168\u4f53\u7684\u306a\u4f53\u9a13\u3082\u8a55\u4fa1\u3059\u308b\u305f\u3081\u3067\u3059\u3002  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class=\"wp-block-heading\">\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u76e3\u67fb\u306e\u65b9\u6cd5\u3068\u306f\uff1f<\/h2>\n\n<p>\u30ab\u30b9\u30bf\u30de\u30fc\u30fb\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u30fb\u30aa\u30fc\u30c7\u30a3\u30c3\u30c8\u3068\u306f\u3001\u9867\u5ba2\u304c\u30d3\u30b8\u30cd\u30b9\u306b\u6c17\u3065\u3044\u305f\u77ac\u9593\u304b\u3089\u8cfc\u5165\u5f8c\u306e\u4f53\u9a13\u306b\u81f3\u308b\u307e\u3067\u3001\u9867\u5ba2\u3068\u30d3\u30b8\u30cd\u30b9\u306e\u95a2\u4fc2\u306e\u3042\u3089\u3086\u308b\u5074\u9762\u3092\u5305\u62ec\u7684\u306b\u8abf\u67fb\u3059\u308b\u3053\u3068\u3067\u3042\u308b\u3002 \u4ee5\u4e0b\u306f\u3001\u30af\u30e9\u30a4\u30a2\u30f3\u30c8\u30fb\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u30fb\u30aa\u30fc\u30c7\u30a3\u30c3\u30c8\u3092\u5b9f\u65bd\u3059\u308b\u305f\u3081\u306e\u3044\u304f\u3064\u304b\u306e\u30b9\u30c6\u30c3\u30d7\u3067\u3059\uff1a<\/p>\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"940\" height=\"788\" src=\"https:\/\/qa-release.questionpro.com\/blog\/wp-content\/uploads\/2023\/05\/image-10.png\" alt=\"\" class=\"wp-image-791533\" srcset=\"https:\/\/qa-release.questionpro.com\/blog\/wp-content\/uploads\/2023\/05\/image-10.png 940w, https:\/\/qa-release.questionpro.com\/blog\/wp-content\/uploads\/2023\/05\/image-10-300x251.png 300w, https:\/\/qa-release.questionpro.com\/blog\/wp-content\/uploads\/2023\/05\/image-10-768x644.png 768w\" sizes=\"(max-width: 940px) 100vw, 940px\" \/><\/figure>\n\n<p><a href=\"https:\/\/drive.google.com\/file\/d\/1qfKD_-QOvJA2i_ZrlyYaKWU04Q05Gfi0\/view?usp=share_link\"><\/a><\/p>\n\n<ul>\n<h3><\/h3><li>\u30b9\u30b3\u30fc\u30d7\u3092\u5b9a\u7fa9\u3059\u308b<\/li>\n<\/ul>\n\n<p>\u9867\u5ba2\u304c\u4f1a\u793e\u306b\u95a2\u308f\u308b\u4e3b\u8981\u306a\u30dd\u30a4\u30f3\u30c8\u3092\u7279\u5b9a\u3057\u3001\u76e3\u67fb\u306e\u7bc4\u56f2\u3092\u5b9a\u7fa9\u3059\u308b\u3002 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CX\u306f\u3001\u304a\u5ba2\u69d8\u306e\u9867\u5ba2\u304b\u3089\u306e\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u3092\u5f97\u3066\u884c\u52d5\u3059\u308b\u305f\u3081\u306b\u3001\u9867\u5ba2\u7d4c\u9a13\u76e3\u67fb\u3092\u63d0\u4f9b\u3057\u3066\u3044\u307e\u3059\u3002 QuestionPro CX\u306f\u3001CX\u30a8\u30b3\u30b7\u30b9\u30c6\u30e0\u306e3\u3064\u306e\u30d1\u30fc\u30c8\u3092\u3059\u3079\u3066\u5099\u3048\u3066\u3044\u308b\u5e02\u5834\u3067\u552f\u4e00\u306e\u88fd\u54c1\u3067\u3059\uff1a<\/p>\n\n<ol>\n<li>\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u30de\u30c3\u30d7<\/li>\n\n\n\n<li>CX\uff06VoC\u306e\u6e2c\u5b9a\u3068\u30e9\u30a4\u30d6\u30c8\u30e9\u30c3\u30ad\u30f3\u30b0<\/li>\n\n\n\n<li>\u30aa\u30fc\u30eb\u30b6\u30eb\u30fc\u30d7\u306e\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u30b7\u30b9\u30c6\u30e0<\/li>\n<\/ol>\n\n<p>QuestionPro CX\u306f\u3001\u6226\u7565\u306e\u69cb\u7bc9\u3068\u5b9f\u884c\u3092\u6700\u521d\u304b\u3089\u6700\u5f8c\u307e\u3067\u30b5\u30dd\u30fc\u30c8\u3057\u307e\u3059\u3002 NPS\u3001NPS+\u3001CSAT\u306a\u3069\u306e\u6307\u6a19\u3092\u7528\u3044\u305f\u8abf\u67fb\u8a2d\u8a08\u3001\u30af\u30ed\u30fc\u30ba\u30c9\u30eb\u30fc\u30d7\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u30b7\u30b9\u30c6\u30e0\u3001\u30d5\u30eb\u30ab\u30b9\u30bf\u30de\u30a4\u30ba\u3055\u308c\u305f\u30c0\u30c3\u30b7\u30e5\u30dc\u30fc\u30c9\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u30de\u30c3\u30d4\u30f3\u30b0\u30bd\u30d5\u30c8\u3001\u30bd\u30fc\u30b7\u30e3\u30eb\u30e1\u30c7\u30a3\u30a2\u4e0a\u306e\u30e6\u30fc\u30b6\u30fc\u30ec\u30d3\u30e5\u30fc\u3092\u7ba1\u7406\u3059\u308bCX\u30ec\u30d4\u30e5\u30c6\u30fc\u30b7\u30e7\u30f3\u306a\u3069\u306e\u30b5\u30fc\u30d3\u30b9\u3092\u63d0\u4f9b\u3057\u3066\u3044\u307e\u3059\uff01<\/p>\n\n<p>\u3053\u3053\u3067\u306f\u3001QuestionPro\u3092\u4f7f\u3063\u3066\u6d88\u8cbb\u8005\u4f53\u9a13\u76e3\u67fb\u3092\u4f5c\u6210\u3059\u308b\u624b\u9806\u3092\u7d39\u4ecb\u3057\u307e\u3059\uff1a<\/p>\n\n<ul>\n<h3><\/h3><li>\u30a2\u30f3\u30b1\u30fc\u30c8\u3092\u4f5c\u6210\u3059\u308b<\/li>\n<\/ul>\n\n<p>\u307e\u305a\u3001QuestionPro\u306e\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u3092\u4f7f\u3063\u3066\u3001\u30a2\u30f3\u30b1\u30fc\u30c8\u3092\u4f5c\u6210\u3057\u307e\u3059\u3002 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\u6210\u679c\u306f\u5373\u5ea7\u306b\u78ba\u8a8d\u3067\u304d\u3001Excel\u306a\u3069\u306b\u30a8\u30af\u30b9\u30dd\u30fc\u30c8\u3059\u308b\u3053\u3068\u3082\u53ef\u80fd\u3067\u3059\u3002<\/p>\n\n<ul>\n<h3><\/h3><li>\u884c\u52d5\u3059\u308b<\/li>\n<\/ul>\n\n<p>\u8abf\u67fb\u7d50\u679c\u3092\u3082\u3068\u306b\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u3092\u6539\u5584\u3059\u308b\u305f\u3081\u306e\u30a2\u30af\u30b7\u30e7\u30f3\u3092\u8d77\u3053\u3059\u3002 \u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u3092\u4f7f\u3063\u3066\u88fd\u54c1\u3084\u30b5\u30fc\u30d3\u30b9\u3092\u8abf\u6574\u3057\u3001\u305d\u306e\u5909\u66f4\u3092\u304a\u5ba2\u69d8\u306b\u4f1d\u3048\u308b\u3002<\/p>\n\n<p>\u3042\u306a\u305f\u306e\u30d3\u30b8\u30cd\u30b9\u306b\u5b8c\u5168\u306a\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u76e3\u67fb\u304c\u5fc5\u8981\u3067\u3059\u304b\uff1f QuestionPro\u304c\u305d\u308c\u3067\u3059\uff01 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