{"id":793136,"date":"2022-06-06T11:38:42","date_gmt":"2022-06-06T11:38:42","guid":{"rendered":"https:\/\/www.questionpro.com\/blog\/%e9%a1%a7%e5%ae%a2%e7%b6%ad%e6%8c%81%e7%8e%87%ef%bc%9a%e9%a1%a7%e5%ae%a2%e7%b6%ad%e6%8c%81%e7%8e%87%e3%81%a8%e3%81%af%e4%bd%95%e3%81%8b%e3%80%81%e3%81%a9%e3%81%86%e3%81%99%e3%82%8c%e3%81%b0%e5%be%97\/"},"modified":"2022-06-06T11:38:42","modified_gmt":"2022-06-06T11:38:42","slug":"%e9%a1%a7%e5%ae%a2%e7%b6%ad%e6%8c%81%e7%8e%87%ef%bc%9a%e9%a1%a7%e5%ae%a2%e7%b6%ad%e6%8c%81%e7%8e%87%e3%81%a8%e3%81%af%e4%bd%95%e3%81%8b%e3%80%81%e3%81%a9%e3%81%86%e3%81%99%e3%82%8c%e3%81%b0%e5%be%97","status":"publish","type":"post","link":"https:\/\/qa-release.questionpro.com\/blog\/ja\/%e9%a1%a7%e5%ae%a2%e7%b6%ad%e6%8c%81%e7%8e%87%ef%bc%9a%e9%a1%a7%e5%ae%a2%e7%b6%ad%e6%8c%81%e7%8e%87%e3%81%a8%e3%81%af%e4%bd%95%e3%81%8b%e3%80%81%e3%81%a9%e3%81%86%e3%81%99%e3%82%8c%e3%81%b0%e5%be%97\/","title":{"rendered":"\u9867\u5ba2\u7dad\u6301\u7387\uff1a\u9867\u5ba2\u7dad\u6301\u7387\u3068\u306f\u4f55\u304b\u3001\u3069\u3046\u3059\u308c\u3070\u5f97\u3089\u308c\u308b\u306e\u304b\uff1f"},"content":{"rendered":"

\u6708\u6b21\u3001\u56db\u534a\u671f\u3001\u5e74\u6b21\u306e\u9867\u5ba2\u7dad\u6301\u7387\u3092\u6b63\u78ba\u306b\u628a\u63e1\u3067\u304d\u3066\u3044\u306a\u3044\u306e\u3067\u3057\u3087\u3046\u304b\u3002 \u3082\u3057\u7b54\u3048\u304c\u30ce\u30fc\u306a\u3089\u3001\u9593\u9055\u3044\u306a\u304f\u6e2c\u5b9a\u3092\u958b\u59cb\u3057\u3001\u305d\u308c\u3092\u7dad\u6301\u3001\u3042\u308b\u3044\u306f\u6539\u5584\u3059\u308b\u305f\u3081\u306e\u30a2\u30af\u30b7\u30e7\u30f3\u3092\u8d77\u3053\u3059\u5fc5\u8981\u304c\u3042\u308a\u307e\u3059\u3002<\/span><\/p>\n

\u3053\u306e\u8a18\u4e8b\u3067\u306f\u3001\u9867\u5ba2\u30ed\u30a4\u30e4\u30eb\u30c6\u30a3\u3068\u30d3\u30b8\u30cd\u30b9\u306e\u6210\u529f\u306e\u305f\u3081\u306b\u91cd\u8981\u306a\u3053\u306e\u30c7\u30fc\u30bf\u3092\u53d6\u5f97\u3059\u308b\u305f\u3081\u306b\u5fc5\u8981\u306a\u3059\u3079\u3066\u306e\u3053\u3068\u3092\u307e\u3068\u3081\u307e\u3057\u305f\u3002<\/span><\/p>\n

\u9867\u5ba2\u7dad\u6301\u7387\u306f\u3069\u306e\u304f\u3089\u3044\u3067\u3059\u304b\uff1f<\/span><\/h2>\n

\u9867\u5ba2\u7dad\u6301\u7387\u3068\u306f\u3001\u4f01\u696d\u304c\u4e00\u5b9a\u671f\u9593\u9867\u5ba2\u3092\u7dad\u6301\u3059\u308b\u5272\u5408\u3092\u6e2c\u5b9a\u3059\u308b\u6307\u6a19\u3067\u3001\u3053\u308c\u3068\u306f\u5bfe\u7167\u7684\u306b <\/span>
\n \u89e3\u7d04\u7387<\/span>
\n<\/a>\u3068\u306f\u5bfe\u7167\u7684\u306b\u3001\u4e00\u5b9a\u671f\u9593\u9867\u5ba2\u3092\u7dad\u6301\u3057\u305f\u5272\u5408\u3092\u793a\u3059\u6307\u6a19\u3067\u3059\u3002<\/span><\/p>\n

\u9867\u5ba2\u7dad\u6301\u7387\u306f\u3001\u82f1\u8a9e\u3067\u306fCRR\uff08Customer Retention Rate\uff09\u3068\u547c\u3070\u308c\u3001\u4f01\u696d\u306e\u65e2\u5b58\u9867\u5ba2\u306e\u3046\u3061\u3001\u305d\u306e\u671f\u9593\u306b\u30ed\u30a4\u30e4\u30eb\u30c6\u30a3\u3092\u7dad\u6301\u3057\u305f\u9867\u5ba2\u306e\u5272\u5408\u3067\u8868\u3055\u308c\u307e\u3059\u3002 <\/span>\u306e\u3046\u3061\u3001\u305d\u306e\u671f\u9593\u306b\u30ed\u30a4\u30e4\u30eb\u30c6\u30a3\u3092\u7dad\u6301\u3057\u305f\u4eba\u306e\u5272\u5408\u3067\u8868\u3055\u308c\u308b\u3002<\/b><\/p>\n

\u4e00\u822c\u306b\u3001\u3053\u306e\u7387\u3092\u5f97\u308b\u305f\u3081\u306b\u306f\u30011\u30f6\u6708\u30011\u56db\u534a\u671f\u30011\u5e74\u306a\u3069\u3001\u5b9a\u3081\u3089\u308c\u305f\u671f\u9593\u304c\u8003\u616e\u3055\u308c\u307e\u3059\u3002<\/span><\/p>\n

\u3082\u3057\u3042\u306a\u305f\u304c\u9867\u5ba2\u7dad\u6301\u7387\u306b\u3064\u3044\u3066\u8aad\u3080\u306e\u304c\u597d\u304d\u306a\u3089\u3001\u6b21\u306e\u3053\u3068\u3092\u5b66\u3076\u306e\u304c\u9762\u767d\u3044\u304b\u3082\u3057\u308c\u307e\u305b\u3093\u3002 <\/span>
\n \u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc<\/span>
\n<\/a>.<\/span><\/p>\n

\u9867\u5ba2\u7dad\u6301\u7387\u6e2c\u5b9a\u306e\u91cd\u8981\u6027<\/span><\/h2>\n

\u30d3\u30b8\u30cd\u30b9\u3092\u6301\u7d9a\u7684\u306b\u6210\u9577\u3055\u305b\u305f\u3044\u306e\u3067\u3042\u308c\u3070\u3001\u3053\u306e\u6570\u5b57\u3092\u6ce8\u8996\u3059\u308b\u3053\u3068\u304c\u91cd\u8981\u3067\u3059\u3002\u30ea\u30c6\u30f3\u30b7\u30e7\u30f3\u306f\u3001\u9867\u5ba2\u30d9\u30fc\u30b9\u304b\u3089\u30ea\u30d4\u30fc\u30c8\u8cfc\u5165\u3084\u7d99\u7d9a\u7684\u306a\u4fa1\u5024\u3092\u5f15\u304d\u51fa\u3059\u305f\u3081\u306b\u4e0d\u53ef\u6b20\u3060\u304b\u3089\u3067\u3059\u3002<\/span><\/p>\n

\u30ea\u30c6\u30f3\u30b7\u30e7\u30f3\u3092\u5411\u4e0a\u3055\u305b\u308b\u305f\u3081\u306e\u91cd\u8981\u306a\u8981\u7d20\u306f\u3001\u6e80\u8db3\u5ea6\u3084\u9867\u5ba2\u30ed\u30a4\u30e4\u30eb\u30c6\u30a3\u3092\u77e5\u308b\u3053\u3068\u3067\u3059\u3002 <\/span>
\n \u9867\u5ba2\u30ed\u30a4\u30e4\u30eb\u30c6\u30a3<\/span>
\n<\/a> \u3092\u5fa1\u793e\u306b\u304a\u9858\u3044\u3057\u307e\u3059\u3002 \u9867\u5ba2\u7dad\u6301\u7387\u3092\u5206\u6790\u3059\u308b\u3053\u3068\u306f\u3001\u305d\u306e\u70b9\u3067\u306e\u30d3\u30b8\u30cd\u30b9\u306e\u72b6\u6cc1\u3092\u77e5\u308b\u6709\u52b9\u306a\u624b\u6bb5\u3067\u3059\u3002<\/span><\/p>\n

\u307e\u305f\u3001\u9867\u5ba2\u7dad\u6301\u7387\u306f\u3001\u9867\u5ba2\u5bfe\u5fdc\u306e\u9045\u3055\u3084\u60aa\u3055\u306a\u3069\u3001\u6f5c\u5728\u9867\u5ba2\u3084\u65e2\u5b58\u9867\u5ba2\u3092\u9060\u3056\u3051\u308b\u53ef\u80fd\u6027\u306e\u3042\u308b\u696d\u52d9\u304c\u3042\u308b\u304b\u3069\u3046\u304b\u3092\u8abf\u3079\u308b\u306e\u306b\u3082\u5f79\u7acb\u3061\u307e\u3059\u3002 <\/span>
\n \u9867\u5ba2\u30b5\u30fc\u30d3\u30b9<\/span>
\n<\/a>\u307e\u305f\u306f\u4e0d\u826f\u54c1\u306a\u3069\u3001\u6f5c\u5728\u9867\u5ba2\u3084\u65e2\u5b58\u9867\u5ba2\u3092\u9060\u3056\u3051\u3066\u3057\u307e\u3046\u3088\u3046\u306a\u696d\u52d9\u304c\u306a\u3044\u304b\u3069\u3046\u304b\u3092\u78ba\u8a8d\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002<\/span><\/p>\n

\u9867\u5ba2\u7dad\u6301\u7387\u306e\u7b97\u51fa\u65b9\u6cd5\u306f\uff1f<\/span><\/h2>\n

\u9867\u5ba2\u7dad\u6301\u7387\u3092\u7b97\u51fa\u3059\u308b\u305f\u3081\u306b\u306f\u3001\u4ee5\u4e0b\u306e\u624b\u9806\u3067\u884c\u3046\u3053\u3068\u304c\u91cd\u8981\u3067\u3059\uff1a<\/span><\/p>\n

    \n
  1. \u8a55\u4fa1\u3057\u305f\u3044\u671f\u9593\uff08\u9031\u3001\u6708\u3001\u56db\u534a\u671f\u3001\u5e74\u306a\u3069\uff09\u3092\u9078\u629e\u3057\u307e\u3059\u3002<\/span><\/li>\n
  2. \u305d\u306e\u4e0e\u3048\u3089\u308c\u305f\u671f\u9593\u306e\u7d42\u308f\u308a\u306b\u3001\u4f55\u4eba\u306e\u9867\u5ba2\u304c\u3044\u308b\u306e\u304b\u3092\u8abf\u3079\u307e\u3059\u3002<\/span><\/li>\n
  3. \u4eca\u5ea6\u306f\u3001\u305d\u306e\u9593\u306b\u7372\u5f97\u3057\u305f\u65b0\u898f\u9867\u5ba2\u306e\u6570\u3092\u5dee\u3057\u5f15\u304f\u5fc5\u8981\u304c\u3042\u308a\u307e\u3059\u3002<\/span><\/li>\n
  4. \u4e0a\u8a18\u306e\u91d1\u984d\u3092\u3001\u305d\u306e\u671f\u9996\u306e\u9867\u5ba2\u6570\u3067\u5272\u308b\u3002<\/span><\/li>\n
  5. \u305d\u3057\u3066\u3001\u305d\u308c\u3092\u767e\u500d\u306b\u3057\u3066\u304f\u3060\u3055\u3044\u3002<\/span><\/li>\n<\/ol>\n

    \u9867\u5ba2\u7dad\u6301\u7387\u3092\u6c42\u3081\u308b\u5f0f\u306f\u3001\u4ee5\u4e0b\u306e\u901a\u308a\u3067\u3059\uff1a<\/span><\/p>\n

    [CF-CN]\/CI] \u00d7 100<\/b><\/p>\n

    \u3069\u3053\u3067<\/span><\/p>\n

    CF=<\/b>\u7d42\u4e86\u6642\u306e\u304a\u5ba2\u69d8<\/span><\/p>\n

    CN=<\/b>\u65b0\u898f\u306e\u304a\u5ba2\u69d8<\/span><\/p>\n

    CI=<\/b>\u958b\u59cb\u6642\u306e\u30af\u30e9\u30a4\u30a2\u30f3\u30c8<\/span><\/p>\n

    \u3053\u306e\u8a18\u4e8b\u3092\u8aad\u3093\u3067\u8208\u5473\u3092\u6301\u305f\u308c\u305f\u65b9\u306f\u3001\u6b21\u306e\u8a18\u4e8b\u3082\u3054\u89a7\u304f\u3060\u3055\u3044\u3002 <\/span>
    \n \u9867\u5ba2\u7dad\u6301\u3092\u4fc3\u9032\u3059\u308b\u305f\u3081\u306b\u8ffd\u8de1\u3059\u3079\u304d\u6307\u6a19\u306f\uff1f<\/span>
    \n<\/a>.<\/span><\/p>\n

    \u826f\u597d\u306a\u9867\u5ba2\u7dad\u6301\u7387\u3092\u5b9f\u73fe\u3059\u308b\u305f\u3081\u306b\u306f\uff1f<\/span><\/h2>\n

    \u3053\u306e\u7528\u8a9e\u304c\u3069\u306e\u3088\u3046\u306a\u3082\u306e\u3067\u3042\u308b\u304b\u3092\u77e5\u3063\u3066\u3044\u305f\u3060\u3044\u305f\u4e0a\u3067\u3001\u9867\u5ba2\u7dad\u6301\u3092\u6700\u9069\u5316\u3059\u308b\u305f\u3081\u306e5\u3064\u306e\u30b9\u30c6\u30c3\u30d7\u3092\u5b9f\u65bd\u3059\u308b\u3053\u3068\u3092\u304a\u52e7\u3081\u3057\u307e\u3059\uff1a<\/span><\/p>\n

      \n
    1. \n

      \u73fe\u5b9f\u7684\u306a\u671f\u5f85\u5024\u3092\u8a2d\u5b9a\u3059\u308b<\/span><\/h3>\n<\/li>\n<\/ol>\n

      \u305d\u308c\u306f\u3001\u5e38\u306b <\/span>
      \n \u304a\u5ba2\u3055\u307e\u3068\u306e\u7d04\u675f\u3092\u8d85\u3048\u308b<\/span>
      \n<\/a>. \u4f55\u3092\u53d7\u3051\u53d6\u308b\u306e\u304b\u3001\u4f55\u3092\u671f\u5f85\u3067\u304d\u308b\u306e\u304b\u3092\u660e\u78ba\u306b\u3059\u308b\u3053\u3068\u3002 \u305d\u306e\u305f\u3081\u306b\u306f\u3001\u7d4c\u9a13\u306e\u7d04\u675f\u3092\u3059\u308b\u3068\u304d\u306b\u3067\u304d\u308b\u3060\u3051\u73fe\u5b9f\u7684\u306a\u8a71\u3092\u3057\u3001\u305d\u306e\u4e0a\u3067\u3055\u3089\u306b\u4e0a\u3092\u76ee\u6307\u3059\u52aa\u529b\u3092\u3059\u308b\u5fc5\u8981\u304c\u3042\u308a\u307e\u3059\u3002<\/span><\/p>\n

      \u9867\u5ba2\u306e\u671f\u5f85\u3092\u660e\u78ba\u306b\u3057\u305f\u4e0a\u3067 <\/span>
      \n \u9867\u5ba2\u306e\u671f\u5f85\u306b\u5fdc\u3048\u308b<\/span>
      \n<\/a>\u305d\u3057\u3066\u3001\u305d\u306e\u76ee\u6a19\u3092\u9054\u6210\u3059\u308b\u305f\u3081\u306b\u3001\u30c1\u30fc\u30e0\u306e\u8db3\u4e26\u307f\u3092\u305d\u308d\u3048\u307e\u3057\u3087\u3046\u3002 \u3088\u308a\u826f\u3044\u9867\u5ba2\u4f53\u9a13\u3092\u63d0\u4f9b\u3059\u308b\u305f\u3081\u306b\u3001\u5404\u90e8\u9580\u304c\u3067\u304d\u308b\u3053\u3068\u3092\u3084\u3063\u3066\u3044\u308b\u304b\uff1f<\/span><\/p>\n

      \u9867\u5ba2\u306f\u30dd\u30b8\u30c6\u30a3\u30d6\u306a\u3053\u3068\u3088\u308a\u3082\u30cd\u30ac\u30c6\u30a3\u30d6\u306a\u3053\u3068\u3092\u8a18\u61b6\u3059\u308b\u50be\u5411\u304c\u3042\u308b\u305f\u3081\u3001\u5931\u6557\u3057\u306a\u3044\u3088\u3046\u306b\u3057\u307e\u3057\u3087\u3046\u3002 \u305f\u3063\u305f\u4e00\u5ea6\u306e\u5931\u6557\u3067\u3082\u3001\u304a\u5ba2\u69d8\u306f\u96e2\u308c\u3066\u3044\u3063\u3066\u3057\u307e\u3046\u3082\u306e\u306a\u306e\u3067\u3059\u3002<\/span><\/p>\n

        \n
      1. \n

        \u4fe1\u983c\u3092\u7bc9\u304f<\/span><\/h3>\n<\/li>\n<\/ol>\n

        \u89aa\u3057\u307f\u3084\u3059\u3044\u30d6\u30e9\u30f3\u30c9\u3065\u304f\u308a\u306f\u3001\u304a\u5ba2\u69d8\u306e\u4fe1\u983c\u3092\u5f97\u308b\u305f\u3081\u306e\u7b2c\u4e00\u6b69\u3067\u3059\u3002 <\/span>
        \n \u304a\u5ba2\u69d8\u306e\u4fe1\u983c\u3092\u5f97\u308b\u305f\u3081\u306e\u7b2c\u4e00\u6b69\u3067\u3059\u3002<\/span>
        \n<\/a>\u5171\u901a\u70b9\u3092\u6301\u3064\u3053\u3068\u304c\u4fe1\u983c\u306b\u3064\u306a\u304c\u308a\u3001\u305d\u308c\u304c\u5f37\u3044\u95a2\u4fc2\u3092\u7bc9\u304d\u3001\u3072\u3044\u3066\u306f\u30d3\u30b8\u30cd\u30b9\u3092\u6210\u529f\u3055\u305b\u308b\u9375\u306b\u306a\u308a\u307e\u3059\u3002<\/span><\/p>\n

        \u304a\u5ba2\u69d8\u306e\u30c7\u30fc\u30bf\u3092\u6d3b\u7528\u3057\u3066\u3001\u304a\u5ba2\u69d8\u306e\u30cb\u30fc\u30ba\u3092\u3088\u308a\u6df1\u304f\u7406\u89e3\u3057\u3001\u304a\u5ba2\u69d8\u306b\u30dd\u30b8\u30c6\u30a3\u30d6\u306a\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u3092\u63d0\u4f9b\u3057\u307e\u3057\u3087\u3046\u3002 \u307e\u305f\u3001\u4fe1\u983c\u3092\u5f97\u308b\u305f\u3081\u306e\u6700\u9069\u306a\u30b3\u30df\u30e5\u30cb\u30b1\u30fc\u30b7\u30e7\u30f3\u65b9\u6cd5\u306b\u3064\u3044\u3066\u3082\u3001\u5f7c\u3089\u306b\u6559\u3048\u3066\u3082\u3089\u3044\u307e\u3057\u3087\u3046\u3002<\/span><\/p>\n

        \u304a\u5ba2\u69d8\u306b\u4fe1\u983c\u3055\u308c\u308c\u3070\u3001\u5546\u54c1\u3092\u8cb7\u3063\u3066\u3082\u3089\u3046\u305f\u3081\u306e\u8aac\u5f97\u306b\u6642\u9593\u3092\u8cbb\u3084\u3059\u5fc5\u8981\u306f\u3042\u308a\u307e\u305b\u3093\u3002<\/span><\/p>\n

          \n
        1. \n

          \u660e\u78ba\u306a\u6210\u529f\u6307\u6a19\u3092\u8a2d\u5b9a\u3059\u308b<\/span><\/h3>\n<\/li>\n<\/ol>\n

          \u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9KPI\u306f\u3001\u3042\u306a\u305f\u304c\u30d1\u30d5\u30a9\u30fc\u30de\u30f3\u30b9\u3092\u5ba2\u89b3\u7684\u306b\u8a55\u4fa1\u3057\u3066\u3044\u308b\u3053\u3068\u3092\u5f93\u696d\u54e1\u306b\u77e5\u3089\u305b\u307e\u3059\u3002 \u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u306f\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9\u306b\u95a2\u3059\u308b\u30d9\u30b9\u30c8\u30d7\u30e9\u30af\u30c6\u30a3\u30b9\u306e\u6700\u65b0\u60c5\u5831\u3092\u5f97\u308b\u3060\u3051\u3067\u306a\u304f\u3001\u4ee5\u4e0b\u306e\u65b9\u6cd5\u3067\u8a55\u4fa1\u3092\u6e2c\u5b9a\u3059\u308b\u3088\u3046\u306b\u3057\u307e\u3059\u3002 <\/span>
          \n \u9867\u5ba2\u6e80\u8db3\u5ea6\u8abf\u67fb<\/span>
          \n<\/a>.<\/span><\/p>\n

          \u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u304c\u30b1\u30fc\u30b9\u3092\u89e3\u6c7a\u3057\u305f\u5f8c\u306e\u9867\u5ba2\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u3092\u78ba\u8a8d\u3059\u308b\u3002 \u96fb\u8a71\u306e\u89e3\u6c7a\u6642\u9593\u3092\u8ffd\u8de1\u3057\u3001\u3053\u308c\u3089\u306e\u6307\u6a19\u3092\u4f7f\u7528\u3057\u3066\u3001\u6700\u9ad8\u306e\u9867\u5ba2\u4f53\u9a13\u3092\u63d0\u4f9b\u3057\u305f\u5f93\u696d\u54e1\u306b\u5831\u916c\u3092\u4e0e\u3048\u307e\u3059\u3002<\/span><\/p>\n

          \u9867\u5ba2\u6e80\u8db3\u5ea6KPI\u3067\u6700\u3082\u91cd\u8981\u306a5\u3064\u306e\u9805\u76ee\u3068\u306f <\/span>
          \n \u9867\u5ba2\u6e80\u8db3\u5ea6KPI\u3068\u3057\u3066\u6700\u3082\u91cd\u8981\u306a5\u3064\u306e\u9805\u76ee\u3092<\/span>
          \n<\/a>\u3092\u3054\u89a7\u304f\u3060\u3055\u3044\u3002<\/span><\/p>\n

            \n
          1. \n

            \u30ab\u30b9\u30bf\u30de\u30fc\u30ec\u30d3\u30e5\u30fc\u306e\u53ce\u96c6<\/span><\/h3>\n<\/li>\n<\/ol>\n

            \u30b5\u30fc\u30d3\u30b9\u30b3\u30fc\u30eb\u3001\u30aa\u30f3\u30e9\u30a4\u30f3\u3067\u306e\u3084\u308a\u3068\u308a\u3001\u96fb\u5b50\u30e1\u30fc\u30eb\u3001\u30c6\u30ad\u30b9\u30c8\u3001\u30bd\u30fc\u30b7\u30e3\u30eb\u30e1\u30c7\u30a3\u30a2\u306b\u3088\u308b\u30b3\u30df\u30e5\u30cb\u30b1\u30fc\u30b7\u30e7\u30f3\u306a\u3069\u306e\u5f8c\u306b\u7c21\u5358\u306a\u30a2\u30f3\u30b1\u30fc\u30c8\u3092\u5b9f\u65bd\u3057\u3001\u304a\u5ba2\u69d8\u306e\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u3092\u5f97\u308b\u3002<\/span><\/p>\n

            \u304a\u5ba2\u69d8\u306e\u58f0\u3084\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u3092\u53ce\u96c6\u3057\u3001\u6c7a\u5b9a\u3059\u308b <\/span>
            \n \u30cd\u30c3\u30c8\u30d7\u30ed\u30e2\u30fc\u30bf\u30fc\u30b9\u30b3\u30a2(NPS)<\/span>
            \n<\/a>\u3092\u3001\u6e80\u8db3\u5ea6\u6307\u6570\uff08Satisfaction Index\uff09\u3092\u3001\u305d\u3057\u3066 <\/span>
            \n \u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30d5\u30a9\u30fc\u30c8(CES)<\/span>
            \n<\/a>.<\/span><\/p>\n

            \u3053\u306e\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u3092\u3082\u3068\u306b\u3001\u30b5\u30fc\u30d3\u30b9\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u3092\u6539\u5584\u3057\u3001\u65b0\u3057\u3044\u304a\u5ba2\u69d8\u306e\u671f\u5f85\u306b\u5fdc\u3048\u3064\u3064\u3001\u30ea\u30c6\u30f3\u30b7\u30e7\u30f3\u3092\u5411\u4e0a\u3055\u305b\u307e\u3057\u3087\u3046\u3002<\/span><\/p>\n

            \u30d7\u30ed\u30a2\u30af\u30c6\u30a3\u30d6\u3067\u30d1\u30fc\u30bd\u30ca\u30e9\u30a4\u30ba\u3055\u308c\u305f\u30b5\u30fc\u30d3\u30b9\u3084\u30a4\u30f3\u30bf\u30e9\u30af\u30b7\u30e7\u30f3\u3001\u305d\u3057\u3066\u30b7\u30fc\u30e0\u30ec\u30b9\u306a\u30aa\u30e0\u30cb\u30c1\u30e3\u30cd\u30eb\u306e\u9867\u5ba2\u4f53\u9a13\u304c\u3001\u4eca\u3084\u671f\u5f85\u3055\u308c\u3066\u3044\u308b\u3053\u3068\u3092\u5fc3\u306b\u7559\u3081\u3066\u304a\u3044\u3066\u304f\u3060\u3055\u3044\u3002<\/span><\/p>\n

            \u671f\u5f85\u306b\u5fdc\u3048\u308b\u306b\u306f\u3001\u304a\u5ba2\u69d8\u306e\u3053\u3068\u3092\u3088\u304f\u77e5\u308a\u3001\u4f55\u3092\u6c42\u3081\u3066\u3044\u308b\u306e\u304b\u3092\u77e5\u308b\u3053\u3068\u304c\u4e00\u756a\u3067\u3059\u3002<\/span><\/p>\n

            \u305d\u306e\u305f\u3081\u3001\u6e80\u8db3\u5ea6\u8abf\u67fb\u3084\u30ec\u30d3\u30e5\u30fc\u3092\u9069\u7528\u3059\u308b\u3068\u3068\u3082\u306b\u3001\u5f97\u3089\u308c\u305f\u7d50\u679c\u3092\u8a73\u7d30\u306b\u5206\u6790\u3057\u3001\u6539\u5584\u304c\u5fc5\u8981\u306a\u90e8\u5206\u3092\u78ba\u8a8d\u3059\u308b\u306e\u304c\u30d9\u30b9\u30c8\u3067\u3059\u3002<\/span><\/p>\n

            \u9867\u5ba2\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u306b\u3064\u3044\u3066\u8aad\u3080\u306e\u304c\u597d\u304d\u306a\u65b9\u306f\u3001\u4ee5\u4e0b\u306e\u3053\u3068\u3092\u5fc5\u305a\u5b66\u3093\u3067\u304f\u3060\u3055\u3044\u3002 <\/span>
            \n \u30ab\u30b9\u30bf\u30de\u30fc\u30fb\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u30fb\u30bd\u30d5\u30c8\u30a6\u30a7\u30a2\u3068\u306f<\/span>
            \n<\/a>.<\/span><\/p>\n

              \n
            1. \n

              \u304a\u5ba2\u69d8\u306b\u60c5\u5831\u3092\u63d0\u4f9b\u3059\u308b<\/span><\/h3>\n<\/li>\n<\/ol>\n

              \u88fd\u54c1\u3084\u30b5\u30fc\u30d3\u30b9\u306b\u95a2\u3059\u308b\u6700\u65b0\u306e\u60c5\u5831\u3092\u63d0\u4f9b\u3059\u308b\u3053\u3068\u3067\u3001\u304a\u5ba2\u69d8\u3092\u5e38\u306b\u6559\u80b2\u3059\u308b\u5fc5\u8981\u304c\u3042\u308a\u307e\u3059\u3002 \u3053\u308c\u306b\u306f\u3001\u88fd\u54c1\u306e\u30de\u30a4\u30eb\u30b9\u30c8\u30fc\u30f3\u3092\u5171\u6709\u3059\u308b\u3053\u3068\u3082\u542b\u307e\u308c\u3001\u7d99\u7d9a\u7684\u306a\u6539\u5584\u306b\u52aa\u3081\u3066\u3044\u308b\u3053\u3068\u3092\u304a\u5ba2\u69d8\u306b\u77e5\u3063\u3066\u3044\u305f\u3060\u304f\u3053\u3068\u304c\u5fc5\u8981\u3067\u3059\u3002<\/span><\/p>\n

              \u30a6\u30a7\u30d6\u30c1\u30e3\u30c3\u30c8\u3001\u30bd\u30fc\u30b7\u30e3\u30eb\u30e1\u30c7\u30a3\u30a2\u3001\u30c6\u30ad\u30b9\u30c8\u30e1\u30c3\u30bb\u30fc\u30b8\u306a\u3069\u3001\u3055\u307e\u3056\u307e\u306a\u9867\u5ba2\u30b3\u30df\u30e5\u30cb\u30b1\u30fc\u30b7\u30e7\u30f3\u30c1\u30e3\u30cd\u30eb\u3092\u4f7f\u7528\u3057\u3066\u5b9a\u671f\u7684\u306b\u30b3\u30df\u30e5\u30cb\u30b1\u30fc\u30b7\u30e7\u30f3\u3092\u3068\u308b\u3002 \u3092\u5f37\u5316\u3059\u308b\u305f\u3081\u306b\u3001\u30b3\u30f3\u30c6\u30f3\u30c4\u3092\u30d1\u30fc\u30bd\u30ca\u30e9\u30a4\u30ba\u3059\u308b\u3053\u3068\u3092\u5fd8\u308c\u306a\u3044\u3067\u304f\u3060\u3055\u3044\u3002 <\/span>\u304a\u5ba2\u69d8\u306e\u58f0<\/span><\/a><\/p>\n

              \u7121\u6599\u306e\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9Ebook\u3092\u30c0\u30a6\u30f3\u30ed\u30fc\u30c9\u3057\u3066\u3001\u30ea\u30c6\u30f3\u30b7\u30e7\u30f3\u3092\u9ad8\u3081\u308b\u3053\u3068\u306b\u6210\u529f\u3057\u307e\u3057\u3087\u3046\u3002<\/strong><\/a><\/p>\n

              \u7d50\u8ad6<\/span><\/h2>\n

              \u9867\u5ba2\u7dad\u6301\u7387\u3068\u306f\u4f55\u304b\u3001\u305d\u306e\u6e2c\u5b9a\u65b9\u6cd5\u3001\u305d\u3057\u3066\u305d\u308c\u3092\u6539\u5584\u3059\u308b\u305f\u3081\u306e\u6700\u3082\u91cd\u8981\u306a\u30a2\u30af\u30b7\u30e7\u30f3\u3092\u3054\u7406\u89e3\u3044\u305f\u3060\u3051\u305f\u3068\u601d\u3044\u307e\u3059\u306e\u3067\u3001\u3067\u304d\u308b\u3060\u3051\u65e9\u304f\u91cd\u8981\u306a\u7d4c\u55b6\u6307\u6a19\u306e1\u3064\u3068\u3057\u3066\u9069\u7528\u3055\u308c\u308b\u3053\u3068\u3092\u304a\u52e7\u3081\u3057\u307e\u3059\u3002<\/span><\/p>\n

              QuestionPro\u3067\u306f\u3001\u6e80\u8db3\u5ea6\u8abf\u67fb\u306e\u5b9f\u65bd\u3084\u3001\u30ea\u30a2\u30eb\u30bf\u30a4\u30e0\u30c7\u30fc\u30bf\u306e\u53d6\u5f97\u306a\u3069\u3001\u524d\u8ff0\u3057\u305f\u6226\u7565\u3092\u7c21\u5358\u306b\u9069\u7528\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002 <\/span>
              \n \u7ba1\u7406\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u300cQuestionPro CX<\/span>
              \n<\/a>\u30de\u30cd\u30b8\u30e1\u30f3\u30c8\u30fb\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u3067\u3059\u3002<\/span><\/p>\n

              \u3053\u306e\u30c4\u30fc\u30eb\u306b\u3064\u3044\u3066\u77e5\u308a\u305f\u3044\u65b9\u306f\u3001\u305c\u3072 <\/span>\u7121\u6599\u30c7\u30e2\u306e\u304a\u7533\u3057\u8fbc\u307f<\/span>\u307e\u305f\u306f\u7121\u6599\u30a2\u30ab\u30a6\u30f3\u30c8\u3092\u4f5c\u6210\u3057\u3066\u304f\u3060\u3055\u3044\u3002<\/span><\/p>\n

              \u3082\u3063\u3068\u8a73\u3057\u304f \u7121\u6599\u30c8\u30e9\u30a4\u30a2\u30eb<\/p>\n","protected":false},"excerpt":{"rendered":"

              \u6708\u6b21\u3001\u56db\u534a\u671f\u3001\u5e74\u6b21\u306e\u9867\u5ba2\u7dad\u6301\u7387\u3092\u6b63\u78ba\u306b\u628a […]<\/p>\n","protected":false},"author":41,"featured_media":712334,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_genesis_hide_title":false,"_genesis_hide_breadcrumbs":false,"_genesis_hide_singular_image":false,"_genesis_hide_footer_widgets":false,"_genesis_custom_body_class":"","_genesis_custom_post_class":"","_genesis_layout":"","footnotes":""},"categories":[1194,1188],"tags":[],"class_list":{"0":"post-793136","1":"post","2":"type-post","3":"status-publish","4":"format-standard","5":"has-post-thumbnail","7":"category-cx-ja-2","8":"category--ja","9":"entry"},"yoast_head":"\n\u9867\u5ba2\u7dad\u6301\u7387\uff1a\u9867\u5ba2\u7dad\u6301\u7387\u3068\u306f\u4f55\u304b\u3001\u3069\u3046\u3059\u308c\u3070\u5f97\u3089\u308c\u308b\u306e\u304b\uff1f | QuestionPro<\/title>\n<meta name=\"description\" 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