{"id":797476,"date":"2022-06-09T09:53:01","date_gmt":"2022-06-09T16:53:01","guid":{"rendered":"https:\/\/qa-release.questionpro.com\/blog\/%e5%ae%8c%e7%92%a7%e3%81%aa%e9%a1%a7%e5%ae%a2%e7%ac%ac%e4%b8%80%e4%b8%bb%e7%be%a9%e6%88%a6%e7%95%a5%e3%82%92%e6%a7%8b%e7%af%89%e3%81%99%e3%82%8b%e3%81%9f%e3%82%81%e3%81%ae9%e3%81%a4%e3%81%ae%e3%82%b9\/"},"modified":"2022-06-09T09:53:01","modified_gmt":"2022-06-09T09:53:01","slug":"%e5%ae%8c%e7%92%a7%e3%81%aa%e9%a1%a7%e5%ae%a2%e7%ac%ac%e4%b8%80%e4%b8%bb%e7%be%a9%e6%88%a6%e7%95%a5%e3%82%92%e6%a7%8b%e7%af%89%e3%81%99%e3%82%8b%e3%81%9f%e3%82%81%e3%81%ae9%e3%81%a4%e3%81%ae%e3%82%b9","status":"publish","type":"post","link":"https:\/\/qa-release.questionpro.com\/blog\/ja\/%e5%ae%8c%e7%92%a7%e3%81%aa%e9%a1%a7%e5%ae%a2%e7%ac%ac%e4%b8%80%e4%b8%bb%e7%be%a9%e6%88%a6%e7%95%a5%e3%82%92%e6%a7%8b%e7%af%89%e3%81%99%e3%82%8b%e3%81%9f%e3%82%81%e3%81%ae9%e3%81%a4%e3%81%ae%e3%82%b9\/","title":{"rendered":"\u5b8c\u74a7\u306a\u9867\u5ba2\u7b2c\u4e00\u4e3b\u7fa9\u6226\u7565\u3092\u69cb\u7bc9\u3059\u308b\u305f\u3081\u306e9\u3064\u306e\u30b9\u30c6\u30c3\u30d7"},"content":{"rendered":"<p><span style=\"font-weight: 400;\">\u304a\u5ba2\u69d8\u306b\u559c\u3093\u3067\u3044\u305f\u3060\u304f\u305f\u3081\u306b\u306f\u3001\u304a\u5ba2\u69d8\u306e\u30cb\u30fc\u30ba\u3092\u628a\u63e1\u3057\u3001\u305d\u306e\u30cb\u30fc\u30ba\u306b\u53ef\u80fd\u306a\u9650\u308a\u5fdc\u3048\u3066\u3044\u304f\u3053\u3068\u304c\u91cd\u8981\u3067\u3059\u3002 \u3053\u306e\u8a18\u4e8b\u3067\u306f\u3001\u3042\u306a\u305f\u306e\u4f1a\u793e\u3067\u5f37\u529b\u306a\u9867\u5ba2\u7b2c\u4e00\u4e3b\u7fa9\u6226\u7565\u3092\u4f5c\u6210\u3059\u308b\u305f\u3081\u306b\u5f79\u7acb\u3064\u30ac\u30a4\u30c9\u3068\u3001\u305d\u308c\u3092\u5b9f\u884c\u306b\u79fb\u3059\u65b9\u6cd5\u306b\u3064\u3044\u3066\u8aac\u660e\u3057\u307e\u3059\u3002<\/span><\/p>\n<p><span style=\"font-weight: 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400;\">\u30ab\u30b9\u30bf\u30de\u30fc\u30d5\u30a1\u30fc\u30b9\u30c8\u6226\u7565\u3068\u306f\u3001\u9867\u5ba2\u3092\u30d3\u30b8\u30cd\u30b9\u306e\u3059\u3079\u3066\u306e\u4e2d\u5fc3\u306b\u636e\u3048\u308b\u6587\u5316\u7684\u624b\u6cd5\u3067\u3059\u3002 \u3053\u306e\u6226\u7565\u3067\u306f\u3001\u4f01\u696d\u304c\u884c\u3046\u3042\u3089\u3086\u308b\u610f\u601d\u6c7a\u5b9a\u306f\u3001\u305f\u3068\u3048\u305d\u306e\u610f\u601d\u6c7a\u5b9a\u304c\u9867\u5ba2\u306b\u90e8\u5206\u7684\u306b\u3057\u304b\u95a2\u4fc2\u3057\u306a\u3044\u3088\u3046\u306b\u898b\u3048\u3066\u3082\u3001\u305d\u308c\u304c<a href=\"https:\/\/qa-release.questionpro.com\/blog\/complete-guide-to-customer-experience\/\">\u9867\u5ba2\u4f53\u9a13\u306b<\/a>\u3069\u306e\u3088\u3046\u306a\u5f71\u97ff\u3092\u4e0e\u3048\u308b\u304b\u3068\u3044\u3046\u89b3\u70b9\u304b\u3089\u8a55\u4fa1\u3055\u308c\u307e\u3059\u3002<\/span><\/p>\n<h2><span style=\"font-weight: 400;\">\u9867\u5ba2\u7b2c\u4e00\u4e3b\u7fa9\u304c\u3082\u305f\u3089\u3059\u30e1\u30ea\u30c3\u30c8<\/span><\/h2>\n<p><span style=\"font-weight: 400;\">\u30ab\u30b9\u30bf\u30de\u30fc\u30bb\u30f3\u30c8\u30ea\u30c3\u30af\u6226\u8853\u306f\u3001\u9069\u5207\u306b\u5b9f\u65bd\u3055\u308c\u308c\u3070\u3001\u4f01\u696d\u306b\u3068\u3063\u3066\u3088\u308a\u5927\u304d\u306a\u5229\u76ca\u3092\u751f\u307f\u51fa\u3057\u307e\u3059\u3002 \u30dd\u30b8\u30c6\u30a3\u30d6\u306a\u4f53\u9a13\u3092\u3057\u305f\u9867\u5ba2\u306f\u3001\u3088\u308a\u591a\u304f\u306e\u304a\u91d1\u3092\u4f7f\u3044\u3001\u3088\u308a\u9577\u304f\u6ede\u5728\u3057\u3001\u305d\u306e\u30dd\u30b8\u30c6\u30a3\u30d6\u306a\u4f53\u9a13\u3092\u4ed6\u306e\u4eba\u306b\u4f1d\u3048\u308b\u53ef\u80fd\u6027\u304c\u9ad8\u304f\u306a\u308a\u307e\u3059\u3002 \u305d\u306e\u7d50\u679c\u3001<a href=\"https:\/\/qa-release.questionpro.com\/blog\/customer-loyalty-what-it-is\/\">\u304a\u5ba2\u69d8\u306e\u30ed\u30a4\u30e4\u30ea\u30c6\u30a3\u304c<\/a>\u9ad8\u307e\u308a\u3001\u30ea\u30d4\u30fc\u30c8\u8cfc\u5165\u3084\u7d39\u4ecb\u304c\u5897\u3048\u308b\u306e\u3067\u3059\u3002<\/span><\/p>\n<h2><span style=\"font-weight: 400;\">\u9867\u5ba2\u306f\u5e38\u306b\u6b63\u3057\u3044\u300dvs\u300c\u9867\u5ba2\u7b2c\u4e00\u4e3b\u7fa9\u300d\u6226\u7565<\/span><\/h2>\n<p><span style=\"font-weight: 400;\">\u3053\u308c\u3089\u306e\u8a00\u8449\u306f\u6642\u3068\u3057\u3066\u540c\u3058\u3088\u3046\u306b\u4f7f\u308f\u308c\u308b\u3053\u3068\u304c\u3042\u308a\u307e\u3059\u304c\u3001\u4e21\u8005\u306e\u9593\u306b\u306f\u898b\u904e\u3054\u3059\u3053\u3068\u306e\u3067\u304d\u306a\u3044\u5927\u304d\u306a\u9055\u3044\u304c\u3042\u308a\u307e\u3059\u3002 \u30d3\u30b8\u30cd\u30b9\u306b\u304a\u3044\u3066\u9867\u5ba2\u7b2c\u4e00\u4e3b\u7fa9\u3092\u5b9f\u8df5\u3059\u308b\u5834\u5408\u3001\u9867\u5ba2\u306e\u5229\u76ca\u306e\u305f\u3081\u306b\u53ef\u80fd\u306a\u9650\u308a\u306e\u3053\u3068\u3092\u884c\u3046\u3053\u3068\u306b\u306a\u308a\u307e\u3059\u3002 \u305d\u3053\u3067\u3001\u304a\u5ba2\u69d8\u3092\u53f0\u5ea7\u306b\u4e57\u305b\u308b\u306e\u3067\u3059\u3002 \u305d\u308c\u305e\u308c\u306e\u4f01\u753b\u3084\u30d7\u30ed\u30bb\u30b9\u306f\u3001\u4f55\u3089\u304b\u306e\u5f62\u3067\u304a\u5ba2\u3055\u307e\u3092\u652f\u63f4\u3059\u308b\u3053\u3068\u3092\u76ee\u7684\u3068\u3057\u3066\u3044\u307e\u3059\u3002<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u3057\u304b\u3057\u3001\u5f8c\u8005\u306e\u5834\u5408\u3001\u5b8c\u5168\u306b\u305d\u3046\u3068\u306f\u8a00\u3044\u5207\u308c\u307e\u305b\u3093\u3002 \u304a\u5ba2\u69d8\u304c\u5e38\u306b\u6b63\u3057\u3044\u3068\u306f\u9650\u3089\u306a\u3044\u3053\u3068\u3092\u8a8d\u8b58\u3059\u308b\u3002 \u5e38\u306b\u6b63\u3057\u3044\u4eba\u306f\u3044\u306a\u3044\u3002 \u304a\u5ba2\u3055\u307e\u304c\u6b63\u3057\u304f\u306a\u304f\u3066\u3082\u3001\u300c\u6b63\u3057\u3044\u300d\u3068\u4f1d\u3048\u308b\u3053\u3068\u306f\u3001\u5b9f\u306f\u81ea\u793e\u306b\u640d\u5bb3\u3092\u4e0e\u3048\u3066\u3044\u308b\u3053\u3068\u306b\u306a\u308a\u307e\u3059\u3002  <\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u304a\u5ba2\u3055\u307e\u306e\u6c17\u307e\u3050\u308c\u306b\u3080\u3084\u307f\u306b\u9996\u3092\u304b\u3057\u3052\u308b\u306e\u306f\u3001\u5fc5\u305a\u3057\u3082\u6642\u9593\u306e\u7121\u99c4\u3067\u3059\u3002 \u304a\u5ba2\u69d8\u304c\u5fe0\u5b9f\u3067\u3042\u308c\u3070\u3001\u89e3\u6c7a\u3059\u308b\u65b9\u6cd5\u304c\u3042\u308b\u306f\u305a\u3067\u3059\u3002 \u307e\u305f\u3001\u6700\u521d\u306e\u53d6\u5f15\u3067\u3042\u306a\u305f\u3092\u898b\u6368\u3066\u308b\u53ef\u80fd\u6027\u306e\u3042\u308b\u521d\u5fc3\u8005\u3067\u3042\u308c\u3070\u3001\u3082\u3057\u304b\u3057\u305f\u3089\u3053\u308c\u4ee5\u4e0a\u6642\u9593\u3092\u7121\u99c4\u306b\u3057\u306a\u3044\u307b\u3046\u304c\u3044\u3044\u304b\u3082\u3057\u308c\u307e\u305b\u3093\u3002<\/span><\/p>\n<h2><span style=\"font-weight: 400;\">\u5f37\u529b\u306a\u9867\u5ba2\u7b2c\u4e00\u4e3b\u7fa9\u6226\u7565\u3092\u69cb\u7bc9\u3059\u308b\u305f\u3081\u306e\u5b8c\u5168\u30ac\u30a4\u30c9<\/span><\/h2>\n<p>\u9867\u5ba2\u306b\u7126\u70b9\u3092\u5f53\u3066\u305f\u6226\u7565\u3092\u7acb\u3066\u308b\u306b\u306f\u3001\u3053\u306e\u3088\u3046\u306a\u53d6\u308a\u7d44\u307f\u306e\u52b9\u679c\u3092\u4fdd\u8a3c\u3059\u308b\u305f\u3081\u306e\u4e00\u9023\u306e\u624b\u9806\u304c\u5fc5\u8981\u3067\u3059\u3002 \u3053\u3053\u3067\u306f\u3001\u9867\u5ba2\u7b2c\u4e00\u4e3b\u7fa9\u6226\u7565\u3092\u7acb\u6848\u3059\u308b\u969b\u306b\u7559\u610f\u3059\u3079\u304d\u91cd\u8981\u306a\u30b9\u30c6\u30c3\u30d7\u3092\u7d39\u4ecb\u3057\u307e\u3059\u3002<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-full wp-image-439963\" src=\"https:\/\/qa-release.questionpro.com\/blog\/wp-content\/uploads\/2022\/06\/customer-first-strategy-steps.jpg\" alt=\"\u9867\u5ba2\u7b2c\u4e00\u4e3b\u7fa9\u306e\u6226\u7565\u30b9\u30c6\u30c3\u30d7\" width=\"992\" height=\"594\"><\/p>\n<h3><span style=\"font-weight: 400;\">1.\u30bf\u30fc\u30b2\u30c3\u30c8\u3068\u306a\u308b\u304a\u5ba2\u69d8\u3092\u7406\u89e3\u3059\u308b<\/span><\/h3>\n<p><span style=\"font-weight: 400;\">\u9867\u5ba2\u4e2d\u5fc3\u6226\u7565\u306f\u3001\u9867\u5ba2\u304c\u8ab0\u3067\u3042\u308b\u304b\u3092\u77e5\u3089\u306a\u3051\u308c\u3070\u610f\u5473\u304c\u3042\u308a\u307e\u305b\u3093\u3002 \u30bf\u30fc\u30b2\u30c3\u30c8\u5c64\u3092\u7406\u89e3\u3057\u3001\u81ea\u793e\u304c\u3069\u306e\u3088\u3046\u306b\u8cfc\u8cb7\u4f53\u9a13\u3092\u5411\u4e0a\u3055\u305b\u308b\u304b\u3092\u7406\u89e3\u3059\u308b\u5fc5\u8981\u304c\u3042\u308a\u307e\u3059\u3002 \u9867\u5ba2\u3068\u55b6\u696d\u306e\u6307\u6a19\u3092\u5206\u6790\u3057\u3001\u6a5f\u4f1a\u3092\u7279\u5b9a\u3059\u308b\u3002 \u88fd\u54c1\u3084\u30de\u30fc\u30b1\u30c6\u30a3\u30f3\u30b0\u8cc7\u6599\u3092\u6539\u5584\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u308b\u3002  <\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u30c7\u30e2\u30b0\u30e9\u30d5\u30a3\u30c3\u30af\u3001\u8cfc\u8cb7\u7fd2\u6163\u3001\u4fa1\u5024\u89b3\u3001\u614b\u5ea6\u3001\u305d\u306e\u4ed6\u306e\u60c5\u5831\u3092\u628a\u63e1\u3059\u308b\u3002 \u793e\u5185\u306e\u8ab0\u3082\u304c\u30a2\u30af\u30bb\u30b9\u3067\u304d\u308b\u3088\u3046\u306b\u3002<\/span><\/p>\n<h3><span style=\"font-weight: 400;\">2.\u304a\u5ba2\u69d8\u306e\u76ee\u7684\u3092\u8a8d\u8b58\u3059\u308b<\/span><\/h3>\n<p><span style=\"font-weight: 400;\"><a href=\"https:\/\/qa-release.questionpro.com\/blog\/what-is-a-target-audience\/\">\u30bf\u30fc\u30b2\u30c3\u30c8\u3092<\/a>\u7279\u5b9a\u3057\u305f\u3089\u3001\u305d\u306e\u30cb\u30fc\u30ba\u3084\u76ee\u6a19\u3092\u8003\u3048\u3066\u307f\u307e\u3057\u3087\u3046\u3002 \u3053\u308c\u306f\u3001\u7d44\u7e54\u304c\u3069\u306e\u3088\u3046\u306a\u76ee\u6a19\u3084\u30cb\u30fc\u30ba\u306b\u53d6\u308a\u7d44\u3080\u3079\u304d\u304b\u3092\u6c7a\u5b9a\u3059\u308b\u306e\u306b\u5f79\u7acb\u3061\u307e\u3059\u3002 \u5f37\u3044\u5b58\u5728\u611f\u3092\u793a\u3057\u3001\u9867\u5ba2\u30d9\u30fc\u30b9\u306e\u7279\u5b9a\u306e\u554f\u984c\u306b\u5bfe\u51e6\u3059\u308b\u80fd\u529b\u306f\u3001\u7af6\u5408\u4ed6\u793e\u3068\u306f\u4e00\u7dda\u3092\u753b\u3057\u3001\u9867\u5ba2\u4e2d\u5fc3\u4e3b\u7fa9\u306e\u8003\u3048\u65b9\u3092\u793a\u3059\u3053\u3068\u306b\u306a\u308a\u307e\u3059\u3002<\/span><\/p>\n<h3><span style=\"font-weight: 400;\">3.\u7a4d\u6975\u7684\u306b\u884c\u52d5\u3059\u308b<\/span><\/h3>\n<p><span style=\"font-weight: 400;\">\u304a\u5ba2\u69d8\u306e\u3054\u8981\u671b\u306b\u304a\u5fdc\u3048\u3059\u308b\u305f\u3081\u306b\u306f\u3001\u30d7\u30ed\u30a2\u30af\u30c6\u30a3\u30d6\u306a\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9\u304c\u3069\u3046\u3057\u3066\u3082\u5fc5\u8981\u3067\u3059\u3002 \u3057\u304b\u3057\u3001\u300c\u7a4d\u6975\u7684\u306a\u30b5\u30fc\u30d3\u30b9\u3092\u53d7\u3051\u305f\u300d\u3068\u7b54\u3048\u305f\u304a\u5ba2\u3055\u307e\u306f13%\u306b\u3068\u3069\u307e\u308a\u307e\u3057\u305f\u3002 \u30d7\u30ed\u30a2\u30af\u30c6\u30a3\u30d6\u306a\u4f53\u9a13\u3092\u63d0\u4f9b\u3059\u308b\u3053\u3068\u3067\u3001\u7af6\u4e89\u529b\u3092\u9ad8\u3081\u308b\u3053\u3068\u304c\u3067\u304d\u308b\u304b\u3082\u3057\u308c\u307e\u305b\u3093\u3002 \u30d7\u30ed\u30a2\u30af\u30c6\u30a3\u30d6\u3067\u3042\u308b\u305f\u3081\u306b\u306f\u3001\u307e\u305a\u304a\u5ba2\u69d8\u3092\u7406\u89e3\u3059\u308b\u5fc5\u8981\u304c\u3042\u308a\u307e\u3059\u3002 \u305d\u3057\u3066\u3001\u610f\u601d\u6c7a\u5b9a\u30d7\u30ed\u30bb\u30b9\u306b\u304a\u3051\u308b\u30e9\u30f3\u30af\u4ed8\u3051\u304c\u5fc5\u8981\u3067\u3059<\/span><span style=\"font-weight: 400;\">.<\/span><\/p>\n<h3><span style=\"font-weight: 400;\">4.\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u3092\u5411\u4e0a\u3055\u305b\u308b\u9769\u65b0\u7684\u306a\u30a2\u30a4\u30c7\u30a2<\/span><\/h3>\n<p><span style=\"font-weight: 400;\">\u30ab\u30b9\u30bf\u30de\u30fc\u30bb\u30f3\u30c8\u30ea\u30c3\u30af\u6226\u7565\u306b\u306f\u3001\u30a4\u30ce\u30d9\u30fc\u30b7\u30e7\u30f3\u304c\u5fc5\u8981\u3067\u3059\u3002 <a href=\"https:\/\/qa-release.questionpro.com\/blog\/understanding-customer-needs\/\">\u9867\u5ba2\u306e\u30cb\u30fc\u30ba\u3092<\/a>\u7406\u89e3\u3057\u3001\u305d\u308c\u304c\u6642\u9593\u3068\u3068\u3082\u306b\u3069\u306e\u3088\u3046\u306b\u5909\u5316\u3059\u308b\u304b\u3092\u4e88\u6e2c\u3067\u304d\u308b\u3053\u3068\u304c\u793a\u3055\u308c\u305f\u306e\u3067\u3059\u3002 \u9867\u5ba2\u4f53\u9a13\u3092\u5411\u4e0a\u3055\u305b\u308b\u65b0\u3057\u3044\u65b9\u6cd5\u3092\u6a21\u7d22\u3059\u308b\u3053\u3068\u306f\u3001\u88fd\u54c1\u3084\u30b5\u30fc\u30d3\u30b9\u306e\u54c1\u8cea\u306b\u5bfe\u3059\u308b\u30b3\u30df\u30c3\u30c8\u30e1\u30f3\u30c8\u3092\u793a\u3059\u3053\u3068\u306b\u306a\u308a\u3001\u9867\u5ba2\u306e\u5fe0\u8aa0\u5fc3\u3092\u7dad\u6301\u3059\u308b\u3053\u3068\u306b\u3064\u306a\u304c\u308a\u307e\u3059\u3002<\/span><\/p>\n<h3><span style=\"font-weight: 400;\">5.\u900f\u660e\u6027\uff08Transparency<\/span><\/h3>\n<p><span style=\"font-weight: 400;\">\u30af\u30e9\u30a4\u30a2\u30f3\u30c8\u304c\u8981\u6c42\u3057\u305f\u3082\u306e\u3092\u63d0\u4f9b\u3067\u304d\u306a\u3044\u660e\u78ba\u306a\u7406\u7531\u3092\u63d0\u793a\u3059\u308b\u3053\u3068\u3092\u691c\u8a0e\u3059\u308b\u3002 \u7c21\u5358\u306b\u8a00\u3046\u3068\u3001\u72b6\u6cc1\u306e\u900f\u660e\u6027\u3092\u7dad\u6301\u3059\u308b\u3053\u3068\u3067\u3059\u3002 \u9867\u5ba2\u306f\u3042\u306a\u305f\u304b\u3089\u306e\u9023\u7d61\u3092\u559c\u3076\u306e\u3067\u3001\u73fe\u5728\u3069\u306e\u3088\u3046\u306a\u969c\u5bb3\u306b\u76f4\u9762\u3057\u3066\u3044\u308b\u306e\u304b\u3001\u30ea\u30af\u30a8\u30b9\u30c8\u306f\u3044\u3064\u51e6\u7406\u3055\u308c\u308b\u306e\u304b\u306a\u3069\u3092\u4f1d\u3048\u307e\u3057\u3087\u3046\u3002  <\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u900f\u660e\u6027\u3068\u3044\u3046\u6982\u5ff5\u306f\u4e00\u898b\u6050\u308d\u3057\u3044\u3088\u3046\u306b\u898b\u3048\u307e\u3059\u304c\u3001\u9867\u5ba2\u4e2d\u5fc3\u4e3b\u7fa9\u306e\u6226\u7565\u306b\u306f\u6700\u9069\u306a\u8981\u7d20\u306b\u306a\u308b\u3067\u3057\u3087\u3046\u3002 \u5148\u65e5\u3001\u900f\u660e\u306a\u30d6\u30e9\u30f3\u30c9\u306b\u5bfe\u3059\u308b\u304a\u5ba2\u69d8\u306e\u610f\u898b\u304c\u30a2\u30f3\u30b1\u30fc\u30c8\u3067\u660e\u3089\u304b\u306b\u306a\u308a\u307e\u3057\u305f\u3002 \u3053\u306e\u30a2\u30d7\u30ed\u30fc\u30c1\u306b\u3088\u308a\u3001\u30ed\u30a4\u30e4\u30ea\u30c6\u30a3\u3068\u4fe1\u983c\u306e\u4e21\u65b9\u304c\u9ad8\u307e\u308a\u307e\u3059\u3002<\/span><\/p>\n<h3><span style=\"font-weight: 400;\">6.\u5b9a\u671f\u7684\u306a\u304a\u5ba2\u69d8\u30a2\u30f3\u30b1\u30fc\u30c8<\/span><\/h3>\n<p><span style=\"font-weight: 400;\">\u7d50\u5c40\u306e\u3068\u3053\u308d\u3001\u9867\u5ba2\u7b2c\u4e00\u4e3b\u7fa9\u304c\u3046\u307e\u304f\u3044\u3063\u3066\u3044\u308b\u304b\u3069\u3046\u304b\u306f\u3001\u9867\u5ba2\u304b\u3089\u306e\u30a4\u30f3\u30d7\u30c3\u30c8\u304c\u306a\u3051\u308c\u3070\u308f\u304b\u308a\u307e\u305b\u3093\u3002 \u5b9a\u671f\u7684\u306b\u9867\u5ba2<a href=\"https:\/\/qa-release.questionpro.com\/blog\/surveys\/\">\u30a2\u30f3\u30b1\u30fc\u30c8\u3092<\/a>\u5b9f\u65bd\u3059\u308b\u3053\u3068\u3067\u3001\u30bf\u30fc\u30b2\u30c3\u30c8\u5e02\u5834\u306b\u95a2\u3059\u308b\u6709\u76ca\u306a\u77e5\u898b\u3092\u5f97\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002 \u5f7c\u3089\u306e\u610f\u898b\u3092\u53c2\u8003\u306b\u3001\u81ea\u5206\u306e\u9078\u629e\u306b\u6d3b\u304b\u3057\u3066\u304f\u3060\u3055\u3044\u3002 \u4e00\u65b9\u3001\u5f93\u696d\u54e1\u306e\u5e78\u305b\u3068\u6e80\u8db3\u306f\u3001<a href=\"https:\/\/qa-release.questionpro.com\/blog\/metrics-to-measure-customer-satisfaction\/\">\u9867\u5ba2\u6e80\u8db3\u3068<\/a>\u540c\u3058\u304f\u3089\u3044\u91cd\u8981\u3067\u3059\u3002  <\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u30a2\u30d7\u30ed\u30fc\u30c1\u304c\u3069\u306e\u3088\u3046\u306b\u6a5f\u80fd\u3057\u3066\u3044\u308b\u304b\u3001\u6539\u5584\u306e\u305f\u3081\u306e\u63d0\u6848\u304c\u3042\u308b\u304b\u3069\u3046\u304b\u3001\u30c1\u30fc\u30e0\u304b\u3089\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u3092\u5f97\u308b\u3002<\/span><\/p>\n<h3><span style=\"font-weight: 400;\">7.\u9867\u5ba2\u7b2c\u4e00\u4e3b\u7fa9\u306e\u305f\u3081\u306b5Whys\u30e1\u30bd\u30c3\u30c9\u3092\u4f7f\u3046<\/span><\/h3>\n<p><span style=\"font-weight: 400;\">\u30c8\u30e8\u30bf\u81ea\u52d5\u8eca\u304c\u958b\u767a\u3057\u305f\u300c5Whys\u30e1\u30bd\u30c3\u30c9\u300d\u306f\u3001\u3055\u307e\u3056\u307e\u306a\u696d\u754c\u3067\u30d5\u30a9\u30ed\u30ef\u30fc\u3092\u7372\u5f97\u3057\u3066\u3044\u307e\u3059\u3002 \u3053\u306e\u30c6\u30af\u30cb\u30c3\u30af\u306e\u6838\u5fc3\u306f\u30015\u3064\u306eWhy\u3092\u554f\u3046\u3053\u3068\u3067\u3001\u3042\u3089\u3086\u308b\u554f\u984c\u306e\u6839\u6e90\u306b\u8feb\u308a\u3001\u305d\u308c\u3092\u9632\u3050\u3053\u3068\u3067\u3059\u3002 \u3068\u306b\u304b\u304f\u3001\u4f8b\u3092\u6319\u3052\u307e\u3057\u3087\u3046\u3002<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u554f\u984c\uff1a\u6700\u65b0\u306e\u66f4\u65b0\u60c5\u5831\u3092\u8a18\u8f09\u3057\u305f\u30cb\u30e5\u30fc\u30b9\u30ec\u30bf\u30fc\u3092\u671f\u9650\u5185\u306b\u9001\u308b\u3053\u3068\u304c\u3067\u304d\u306a\u304b\u3063\u305f\u3002<\/span><\/p>\n<ol>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">\u306a\u305c\u3001\u30cb\u30e5\u30fc\u30b9\u30ec\u30bf\u30fc\u306e\u767a\u884c\u304c\u9593\u306b\u5408\u308f\u306a\u304b\u3063\u305f\u306e\u304b\uff1f &#8211; \u671f\u9650\u3092\u904e\u304e\u3066\u304b\u3089\u66f4\u65b0\u304c\u5c4a\u3044\u305f\u3002<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">\u306a\u305c\u30a2\u30c3\u30d7\u30c7\u30fc\u30c8\u304c\u671f\u9650\u5185\u306b\u914d\u4fe1\u3055\u308c\u306a\u3044\u306e\u304b\uff1f &#8211; \u306a\u305c\u306a\u3089\u3001\u30c1\u30fc\u30e0\u306f\u3042\u307e\u308a\u306b\u3082\u9577\u3044\u9593\u3001\u591a\u304f\u306e\u4ed5\u4e8b\u3092\u30d0\u30e9\u30f3\u30b9\u3088\u304f\u3053\u306a\u3057\u3066\u3044\u305f\u304b\u3089\u3060\u3002<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">\u4ed6\u306e\u30bf\u30b9\u30af\u306b\u5f15\u304d\u7d9a\u304d\u53d6\u308a\u7d44\u3080\u3053\u3068\u306b\u306a\u3063\u305f\u3001\u30c1\u30fc\u30e0\u306e\u304d\u3063\u304b\u3051\u306f\u4f55\u3060\u3063\u305f\u306e\u3067\u3057\u3087\u3046\u304b\uff1f &#8211; \u65b0\u4eba\u306e\u4e00\u4eba\u304c\u3001\u3059\u3079\u3066\u306b\u5bfe\u5fdc\u3067\u304d\u3066\u3044\u306a\u304b\u3063\u305f\u306e\u3067\u3059\u3002<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">\u65b0\u5165\u793e\u54e1\u304c\u3059\u3079\u3066\u306e\u624b\u9806\u306b\u3064\u3044\u3066\u77e5\u8b58\u304c\u4e0d\u8db3\u3057\u3066\u3044\u305f\u539f\u56e0\u306f\u4f55\u3060\u3063\u305f\u306e\u3067\u3057\u3087\u3046\u304b\uff1f &#8211; \u30c8\u30ec\u30fc\u30cb\u30f3\u30b0\u304c\u4e0d\u5341\u5206\u3067\u3042\u308b\u3002<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">\u306a\u305c\u3001\u65b0\u5165\u793e\u54e1\u304c\u304d\u3061\u3093\u3068\u6559\u80b2\u3055\u308c\u3066\u3044\u306a\u304b\u3063\u305f\u306e\u304b\uff1f &#8211; \u306a\u305c\u306a\u3089\u3001\u30c1\u30fc\u30e0\u30ea\u30fc\u30c0\u30fc\u304c\u300c\u65b0\u4eba\u306f\u5b66\u3073\u306a\u304c\u3089\u3084\u308b\u3079\u304d\u3060\u300d\u3068\u8003\u3048\u3066\u3044\u308b\u304b\u3089\u3067\u3059\u3002<\/span><\/li>\n<\/ol>\n<h3><span style=\"font-weight: 400;\">8.\u9769\u65b0\u7684\u306a\u30a2\u30a4\u30c7\u30a2\u3092\u691c\u8a0e\u3059\u308b<\/span><\/h3>\n<p><span style=\"font-weight: 400;\">\u4eba\u6c17\u306e\u3042\u308b\u88fd\u54c1\u3084\u30b5\u30fc\u30d3\u30b9\u3092\u4f5c\u308b\u5834\u5408\u3001\u7af6\u5408\u4ed6\u793e\u306b\u5148\u99c6\u3051\u3001\u30a4\u30ce\u30d9\u30fc\u30b7\u30e7\u30f3\u3092\u8d77\u3053\u3057\u7d9a\u3051\u308b\u3053\u3068\u304c\u91cd\u8981\u3067\u3059\u3002<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u305d\u3046\u3067\u306a\u3051\u308c\u3070\u3001\u7af6\u5408\u4ed6\u793e\u304c\u65b0\u3057\u3044\u88fd\u54c1\u30fb\u30b5\u30fc\u30d3\u30b9\u3092\u958b\u767a\u3057\u3001\u304a\u5ba2\u69d8\u3092\u5f15\u304d\u96e2\u3059\u53ef\u80fd\u6027\u304c\u3042\u308a\u307e\u3059\u3002<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u30ab\u30b9\u30bf\u30de\u30fc\u30d5\u30a1\u30fc\u30b9\u30c8\u6226\u7565\u306b\u306f\u3001\u30a4\u30ce\u30d9\u30fc\u30b7\u30e7\u30f3\u304c\u5fc5\u8981\u3067\u3059\u3002 \u9867\u5ba2\u306e\u30cb\u30fc\u30ba\u3092\u628a\u63e1\u3057\u3001\u6642\u9593\u306e\u7d4c\u904e\u3068\u3068\u3082\u306b\u3069\u306e\u3088\u3046\u306b\u5909\u5316\u3057\u3066\u3044\u304f\u304b\u3092\u4e88\u6e2c\u3067\u304d\u308b\u3053\u3068\u3092\u793a\u3059\u3082\u306e\u3067\u3059\u3002 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