{"id":797652,"date":"2022-08-12T11:00:31","date_gmt":"2022-08-12T11:00:31","guid":{"rendered":"https:\/\/www.questionpro.com\/blog\/%e9%a1%a7%e5%ae%a2%e8%a6%96%e7%82%b9%ef%bc%9a%e9%a1%a7%e5%ae%a2%e8%a6%96%e7%82%b9%e3%81%a8%e3%81%af%e4%bd%95%e3%81%8b%e3%80%81%e3%81%a9%e3%81%ae%e3%82%88%e3%81%86%e3%81%ab%e6%b8%ac%e5%ae%9a%e3%81%99\/"},"modified":"2022-08-12T11:00:31","modified_gmt":"2022-08-12T11:00:31","slug":"%e9%a1%a7%e5%ae%a2%e8%a6%96%e7%82%b9%ef%bc%9a%e9%a1%a7%e5%ae%a2%e8%a6%96%e7%82%b9%e3%81%a8%e3%81%af%e4%bd%95%e3%81%8b%e3%80%81%e3%81%a9%e3%81%ae%e3%82%88%e3%81%86%e3%81%ab%e6%b8%ac%e5%ae%9a%e3%81%99","status":"publish","type":"post","link":"https:\/\/qa-release.questionpro.com\/blog\/ja\/%e9%a1%a7%e5%ae%a2%e8%a6%96%e7%82%b9%ef%bc%9a%e9%a1%a7%e5%ae%a2%e8%a6%96%e7%82%b9%e3%81%a8%e3%81%af%e4%bd%95%e3%81%8b%e3%80%81%e3%81%a9%e3%81%ae%e3%82%88%e3%81%86%e3%81%ab%e6%b8%ac%e5%ae%9a%e3%81%99\/","title":{"rendered":"\u9867\u5ba2\u8996\u70b9\uff1a\u9867\u5ba2\u8996\u70b9\u3068\u306f\u4f55\u304b\u3001\u3069\u306e\u3088\u3046\u306b\u6e2c\u5b9a\u3059\u308b\u306e\u304b"},"content":{"rendered":"<p><span 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400;\">\u9867\u5ba2\u8996\u70b9\u3068\u306f\u3001\u88fd\u54c1\u3084\u30b5\u30fc\u30d3\u30b9\u3092\u8cfc\u5165\u3057\u3001\u5229\u7528\u3059\u308b\u500b\u4eba\u306e\u8996\u70b9\u304b\u3089\u4f01\u696d\u3092\u691c\u8a0e\u3059\u308b\u30a2\u30d7\u30ed\u30fc\u30c1\u306e\u3053\u3068\u3067\u3059\u3002 \u3053\u306e\u8996\u70b9\u306f\u3001\u8ca1\u52d9\u7684\u306a\u6210\u529f\u3084\u88fd\u54c1\u8ca9\u58f2\u306b\u4e0d\u53ef\u6b20\u306a\u7d44\u7e54\u306e\u9867\u5ba2\u57fa\u76e4\u306b\u3064\u3044\u3066\u8003\u3048\u308b\u3082\u306e\u3067\u3059\u3002<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u3053\u306e\u8003\u3048\u65b9\u306f\u3001\u696d\u7e3e\u76ee\u6a19\u304c\u9867\u5ba2\u3084\u5e02\u5834\u306b\u3069\u306e\u3088\u3046\u306a\u5f71\u97ff\u3092\u4e0e\u3048\u308b\u304b\u3068\u3044\u3046\u89b3\u70b9\u3067\u898b\u308b\u3082\u306e\u3067\u3059\u3002 \u304a\u5ba2\u69d8\u306e\u8996\u70b9\u304b\u3089\u3001\u4ee5\u4e0b\u306e\u3088\u3046\u306a\u76ee\u6a19\u304c\u898b\u3064\u304b\u308b\u304b\u3082\u3057\u308c\u307e\u305b\u3093\uff1a<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\"><a href=\"https:\/\/usqa.questionpro.com\/blog\/customer-care\/\">\u30ab\u30b9\u30bf\u30de\u30fc\u30b1\u30a2\u3068<\/a>\u30ab\u30b9\u30bf\u30de\u30fc\u30cf\u30d4\u30cd\u30b9<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">\u5e02\u5834\u30b7\u30a7\u30a2<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">\u30d6\u30e9\u30f3\u30c9\u8a8d\u77e5\u5ea6<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">\u30d3\u30b8\u30cd\u30b9\u30de\u30cd\u30b8\u30e3\u30fc\u306f\u3001\u30d3\u30b8\u30cd\u30b9\u30e6\u30cb\u30c3\u30c8\u304c\u3069\u306e\u3088\u3046\u306a\u9867\u5ba2\u3084\u5e02\u5834\u30bb\u30b0\u30e1\u30f3\u30c8\u3067\u7af6\u4e89\u3057\u3001\u5404\u30bb\u30b0\u30e1\u30f3\u30c8\u3067\u306e\u30d1\u30d5\u30a9\u30fc\u30de\u30f3\u30b9\u3092\u3069\u306e\u3088\u3046\u306b\u6e2c\u5b9a\u3059\u308b\u304b\u3092\u8003\u3048\u307e\u3059\u3002<\/span><\/p>\n<h2><span style=\"font-weight: 400;\">\u304a\u5ba2\u69d8\u306e\u8996\u70b9\u3092\u7406\u89e3\u3059\u308b<\/span><\/h2>\n<p><span style=\"font-weight: 400;\">\u6210\u529f\u3059\u308b<a href=\"https:\/\/usqa.questionpro.com\/blog\/customer-relationship-management-cx\/\">\u9867\u5ba2\u95a2\u4fc2\u3092<\/a>\u7bc9\u304f\u305f\u3081\u306e\u7b2c\u4e00\u6b69\u306f\u3001\u81ea\u5206\u304c\u3055\u308c\u305f\u3044\u3088\u3046\u306b\u76f8\u624b\u306b\u63a5\u3059\u308b\u3053\u3068\u3067\u3059\u3002 \u8ab0\u3082\u304c\u751f\u307e\u308c\u3064\u304d\u6c17\u9063\u3044\u304c\u5f97\u610f\u306a\u308f\u3051\u3067\u306f\u3042\u308a\u307e\u305b\u3093\u304c\u3001\u305d\u308c\u3092\u8eab\u306b\u3064\u3051\u308b\u306b\u306f\u3001\u81ea\u5206\u3092\u6d88\u8cbb\u8005\u3068\u3057\u3066\u3068\u3089\u3048\u308b\u3053\u3068\u304c\u5927\u5207\u3067\u3059\u3002 \u304a\u5ba2\u69d8\u306e\u7acb\u5834\u306b\u7acb\u3063\u3066\u8003\u3048\u3001\u3042\u308b\u72b6\u6cc1\u4e0b\u3067\u81ea\u5206\u304c\u3069\u3046\u611f\u3058\u308b\u304b\u3001\u30b7\u30f3\u30d7\u30eb\u306b\u81ea\u554f\u81ea\u7b54\u3057\u3066\u307f\u308b\u3002 \u591a\u304f\u306e\u5834\u5408\u3001\u4f01\u696d\u304c\u304a\u5ba2\u69d8\u306b\u559c\u3093\u3067\u3044\u305f\u3060\u304f\u305f\u3081\u306b\u3068\u308b\u63aa\u7f6e\u306f\u3001\u4ee5\u4e0b\u306e\u3088\u3046\u306a\u3082\u306e\u3067\u3059\uff1a<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">\u304a\u5ba2\u69d8\u306e\u58f0\u306b\u8033\u3092\u50be\u3051\u308b\u3053\u3068\u3002<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">\u4e92\u3044\u306b\u4fe1\u983c\u95a2\u4fc2\u3092\u7bc9\u304d\u3001\u5c0a\u656c\u306e\u5ff5\u3092\u62b1\u304f\u3053\u3068\u3002<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">\u30c1\u30e3\u30ec\u30f3\u30b8\u30f3\u30b0\u306a\u304a\u5ba2\u69d8\u304b\u3089\u9060\u3056\u304b\u308b\u3002<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">\u307e\u305a\u554f\u984c\u3092\u7247\u4ed8\u3051\u3066\u304b\u3089\u3001\u6b21\u306e\u30b9\u30c6\u30c3\u30d7\u306b\u9032\u3080\u3002<\/span><\/li>\n<\/ul>\n<h2><span style=\"font-weight: 400;\">\u9867\u5ba2\u8996\u70b9\u306e\u6e2c\u308a\u65b9<\/span><\/h2>\n<p><span style=\"font-weight: 400;\">\u4e8b\u696d\u90e8\u9577\u306f\u3001\u9867\u5ba2\u306e\u8996\u70b9\u304b\u3089\u7269\u4e8b\u3092\u898b\u308b\u3053\u3068\u3067\u3001\u7af6\u5408\u3059\u308b\u9867\u5ba2\u3084\u5e02\u5834\u30bb\u30b0\u30e1\u30f3\u30c8\u3092\u898b\u3064\u3051\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002 \u305d\u3057\u3066\u3001\u305d\u306e\u7279\u5b9a\u306e\u30b0\u30eb\u30fc\u30d7\u306e\u30d1\u30d5\u30a9\u30fc\u30de\u30f3\u30b9\u3092\u3069\u306e\u3088\u3046\u306b\u6e2c\u5b9a\u3059\u308b\u304b\u3092\u6c7a\u5b9a\u3059\u308b\u306e\u3067\u3059\u3002 \u304a\u5ba2\u69d8\u306e\u8996\u70b9\u306b\u7acb\u3063\u305f\u65bd\u7b56\u306e\u4f8b\u3068\u3057\u3066\u306f\u3001\u4ee5\u4e0b\u306e\u3088\u3046\u306a\u3082\u306e\u304c\u3042\u308a\u307e\u3059\uff1a<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">\u9867\u5ba2\u6e80\u8db3\u5ea6\u3067\u3059\u3002<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\"><a href=\"https:\/\/usqa.questionpro.com\/blog\/customer-retention-rate\/\">\u9867\u5ba2\u306e\u56f2\u3044\u8fbc\u307f<\/a>\u3002<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">\u65b0\u898f\u9867\u5ba2\u306e\u7372\u5f97\u3002<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">\u9867\u5ba2\u306e\u53ce\u76ca\u6027\u3002<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">\u5e02\u5834\u30b7\u30a7\u30a2\u3067\u3059\u3002<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">\u3067\u306f\u3001\u3069\u306e\u3088\u3046\u306b\u9867\u5ba2\u8996\u70b9\u3092\u6e2c\u5b9a\u3059\u308b\u306e\u304b\u3001\u3044\u304f\u3064\u304b\u306e\u4f8b\u3092\u6319\u3052\u306a\u304c\u3089\u3001\u7406\u89e3\u3092\u6df1\u3081\u3066\u3044\u304d\u307e\u3057\u3087\u3046\u3002<\/span><\/p>\n<h3><span style=\"font-weight: 400;\">\u9867\u5ba2\u304c\u4f55\u3092\u6c42\u3081\u3066\u3044\u308b\u304b\u3092\u628a\u63e1\u3059\u308b<\/span><\/h3>\n<p><span style=\"font-weight: 400;\">\u9867\u5ba2\u306e\u76ee\u6a19\u3084\u65bd\u7b56\u306b\u53d6\u308a\u7d44\u3080\u4e0a\u3067\u6700\u3082\u8907\u96d1\u306a\u306e\u306f\u3001\u9867\u5ba2\u304c\u4f55\u3092\u6c42\u3081\u3066\u3044\u308b\u304b\u3092\u628a\u63e1\u3059\u308b\u3053\u3068\u3067\u3059\u3002 \u9867\u5ba2\u3092\u9577\u304f\u7dad\u6301\u3057\u305f\u3044\u300d\u300c\u9867\u5ba2\u6570\u3092\u5897\u3084\u3057\u305f\u3044\u300d\u3068\u3044\u3046\u3060\u3051\u3067\u306f\u4e0d\u5341\u5206\u3067\u3001\u8ab0\u3082\u304c\u305d\u306e\u76ee\u6a19\u306b\u5230\u9054\u3057\u305f\u3044\u3068\u601d\u3046\u3082\u306e\u3067\u3059\uff01 \u305d\u306e\u4ee3\u308f\u308a\u3001\u88fd\u54c1\u3084\u30b5\u30fc\u30d3\u30b9\u306e\u4f55\u304c\u9055\u3046\u306e\u304b\u3001\u306a\u305c\u9867\u5ba2\u304c\u3042\u306a\u305f\u3092\u9078\u3076\u306e\u304b\u3092\u8aac\u660e\u3057\u307e\u3057\u3087\u3046\u3002<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u4f8b\u3048\u3070\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9\u30c1\u30fc\u30e0\u3067\u50cd\u304f\u5834\u5408\u3001\u300c\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9\u3092\u63d0\u4f9b\u3059\u308b\u300d\u3053\u3068\u306f\u5b8c\u5168\u306a\u76ee\u6a19\u3067\u306f\u3042\u308a\u307e\u305b\u3093\u3002 \u3053\u308c\u306f\u3001\u3069\u306e\u30b0\u30eb\u30fc\u30d7\u3082\u671b\u3093\u3067\u3044\u308b\u3053\u3068\u3067\u3059\u3002 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href=\"https:\/\/usqa.questionpro.com\/blog\/customer-satisfaction-survey-examples\/\">\u9867\u5ba2\u6e80\u8db3\u5ea6\u8abf\u67fb<\/a>\u3001\u30d5\u30a9\u30fc\u30ab\u30b9\u30b0\u30eb\u30fc\u30d7\u30c7\u30fc\u30bf\u3001\u30aa\u30f3\u30e9\u30a4\u30f3\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u30d5\u30a9\u30fc\u30e0\u3001\u30cd\u30c3\u30c8\u30d7\u30ed\u30e2\u30fc\u30bf\u30fc\u30b9\u30b3\u30a2\uff08NPS\uff09\u3001\u305d\u306e\u4ed6\u306e\u9867\u5ba2\u30a4\u30f3\u30b5\u30a4\u30c8\u624b\u6cd5\u3092\u691c\u8a0e\u3057\u3001\u9867\u5ba2\u304c\u81ea\u793e\u306e\u30b5\u30fc\u30d3\u30b9\u3084\u88fd\u54c1\u306b\u3064\u3044\u3066\u3069\u3046\u8a55\u4fa1\u3057\u3066\u3044\u308b\u304b\u3092\u77e5\u308b\u3002<\/span><\/p>\n<ul>\n<li aria-level=\"1\"><b>\u30ab\u30b9\u30bf\u30de\u30fc\u30a2\u30af\u30b7\u30e7\u30f3<\/b><\/li>\n<\/ul>\n<p><span style=\"font-weight: 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href=\"https:\/\/www.questionpro.com\/a\/showEntry.do?classID=1063&amp;sourceRef=home-cx\" target=\"_blank\" rel=\"noopener\"><br \/>\n  <button>\u7121\u6599\u30c8\u30e9\u30a4\u30a2\u30eb<\/button><br \/>\n<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>\u304a\u5ba2\u69d8\u3068\u306e\u304a\u4ed8\u304d\u5408\u3044\u306f\u3001\u76f8\u624b\u306e\u7acb\u5834\u306b\u7acb\u3063 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