{"id":798370,"date":"2022-07-04T11:00:32","date_gmt":"2022-07-04T11:00:32","guid":{"rendered":"https:\/\/www.questionpro.com\/blog\/%e9%a1%a7%e5%ae%a2%e5%9b%9e%e8%bb%a2%e7%8e%87%ef%bc%9a%e9%a1%a7%e5%ae%a2%e5%9b%9e%e8%bb%a2%e7%8e%87%e3%81%a8%e3%81%af%e4%bd%95%e3%81%8b%e3%80%81%e3%81%a9%e3%81%ae%e3%82%88%e3%81%86%e3%81%ab%e8%a8%88\/"},"modified":"2022-07-04T11:00:32","modified_gmt":"2022-07-04T11:00:32","slug":"%e9%a1%a7%e5%ae%a2%e5%9b%9e%e8%bb%a2%e7%8e%87%ef%bc%9a%e9%a1%a7%e5%ae%a2%e5%9b%9e%e8%bb%a2%e7%8e%87%e3%81%a8%e3%81%af%e4%bd%95%e3%81%8b%e3%80%81%e3%81%a9%e3%81%ae%e3%82%88%e3%81%86%e3%81%ab%e8%a8%88","status":"publish","type":"post","link":"https:\/\/qa-release.questionpro.com\/blog\/ja\/%e9%a1%a7%e5%ae%a2%e5%9b%9e%e8%bb%a2%e7%8e%87%ef%bc%9a%e9%a1%a7%e5%ae%a2%e5%9b%9e%e8%bb%a2%e7%8e%87%e3%81%a8%e3%81%af%e4%bd%95%e3%81%8b%e3%80%81%e3%81%a9%e3%81%ae%e3%82%88%e3%81%86%e3%81%ab%e8%a8%88\/","title":{"rendered":"\u9867\u5ba2\u56de\u8ee2\u7387\uff1a\u9867\u5ba2\u56de\u8ee2\u7387\u3068\u306f\u4f55\u304b\u3001\u3069\u306e\u3088\u3046\u306b\u8a08\u7b97\u3059\u308b\u306e\u304b"},"content":{"rendered":"<p><span style=\"font-weight: 400;\">\u9867\u5ba2\u56de\u8ee2\u7387\u306f\u3001\u9867\u5ba2\u89e3\u7d04\u306e\u5225\u79f0\u3067\u3059\u3002 \u767a\u5c55\u9014\u4e0a\u306e\u30d3\u30b8\u30cd\u30b9\u3092\u691c\u8a0e\u3059\u308b\u4e0a\u3067\u3001\u6700\u3082\u91cd\u8981\u306a\u6307\u6a19\u306e\u4e00\u3064\u3067\u3042\u308b\u3002 \u81ea\u793e\u306e\u9867\u5ba2<a href=\"https:\/\/usqa.questionpro.com\/blog\/retention-rate\/\">\u7dad\u6301\u7387\u306e<\/a>\u5b9f\u614b\u3092\u660e\u3089\u304b\u306b\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u308b\u6570\u5b57\u3067\u3059\u3002  <\/span><\/p>\n<p><span style=\"font-weight: 400;\"><a href=\"https:\/\/usqa.questionpro.com\/blog\/customer-journey-map\/\" target=\"_blank\" rel=\"noopener\">\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u3092\u901a\u3058\u3066<\/a>\u3001\u3069\u308c\u3060\u3051\u306e\u304a\u5ba2\u69d8\u304c\u30b5\u30a4\u30af\u30eb\u3092\u7d42\u3048\u3066\u81ea\u793e\u3092\u53bb\u3063\u3066\u3044\u304f\u306e\u304b\u3092\u77e5\u308b\u3053\u3068\u306f\u4e0d\u53ef\u6b20\u3067\u3059\u3002 \u305d\u3046\u3059\u308c\u3070\u3001\u4e8b\u696d\u53ce\u5165\u306b\u3069\u306e\u3088\u3046\u306a\u5f71\u97ff\u304c\u3042\u308b\u306e\u304b\u304c\u308f\u304b\u308a\u307e\u3059\u3002 \u9867\u5ba2\u96e2\u308c\u306e\u539f\u56e0\u304c\u308f\u304b\u3089\u306a\u3051\u308c\u3070\u3001\u9867\u5ba2\u96e2\u308c\u3092\u6e1b\u3089\u3059\u305f\u3081\u306e\u6539\u5584\u7b56\u3092\u7acb\u3066\u308b\u3053\u3068\u306f\u3067\u304d\u306a\u3044\u3067\u3057\u3087\u3046\u3002  <\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u5931\u6557\u306a\u304f\u3057\u3066\u6210\u529f\u3092\u6e2c\u308b\u3053\u3068\u306f\u96e3\u3057\u3044\u3002 100\uff05\u306e\u9867\u5ba2\u7dad\u6301\u7387\u3092\u671f\u5f85\u3059\u308b\u3053\u3068\u306f\u73fe\u5b9f\u7684\u3067\u306f\u3042\u308a\u307e\u305b\u3093\u3002 \u305d\u3057\u3066\u3001\u9867\u5ba2\u96e2\u308c\u304c\u3053\u306e\u6642\u70b9\u3067\u5165\u308b\u3002<\/span><\/p>\n<h2><span style=\"font-weight: 400;\">\u9867\u5ba2\u96e2\u53cd\u7387\u3068\u306f\uff1f<\/span><\/h2>\n<p><span style=\"font-weight: 400;\">\u9867\u5ba2\u56de\u8ee2\u7387\u3068\u306f\u3001\u4f01\u696d\u304c\u4e00\u5b9a\u671f\u9593\u5185\u306b\u5931\u3063\u305f\u9867\u5ba2\u306e\u5272\u5408\u306e\u3053\u3068\u3067\u3059\u3002 \u4e00\u822c\u7684\u306b\u3001\u30b5\u30fc\u30d3\u30b9\u52a0\u5165\u8005\u304c\u4e00\u5b9a\u671f\u9593\u5185\u306b\u89e3\u7d04\u3057\u305f\u5834\u5408\u306e\u7387\u3092\u8868\u3057\u307e\u3059\u3002 \u307e\u305f\u3001\u4e00\u5b9a\u671f\u9593\u306b\u96e2\u8077\u3059\u308b\u5f93\u696d\u54e1\u306e\u5272\u5408\u306e\u3053\u3068\u3067\u3059\u3002 \u9867\u5ba2\u96e2\u8131\u3001\u9867\u5ba2\u6e1b\u5c11\u3068\u3082\u547c\u3070\u308c\u308b\u3002  <\/span><\/p>\n<p><span style=\"font-weight: 400;\"><a href=\"https:\/\/usqa.questionpro.com\/blog\/customer-churn\/\">\u9867\u5ba2\u89e3\u7d04\u3082<\/a>\u3001\u4f01\u696d\u306b\u5bfe\u3059\u308b\u9867\u5ba2\u306e\u30ed\u30a4\u30e4\u30ea\u30c6\u30a3\u3092\u5224\u65ad\u3059\u308b\u305f\u3081\u306e\u30c7\u30fc\u30bf\u306e\u4e00\u3064\u3067\u3059\u3002 \u591a\u304f\u306e\u4f01\u696d\u306f\u3001\u9867\u5ba2\u7372\u5f97\u3084\u9867\u5ba2\u7dad\u6301\u306e\u305f\u3081\u306e\u65b0\u305f\u306a\u6226\u7565\u3092\u898b\u51fa\u3059\u305f\u3081\u306b\u3001\u89e3\u7d04\u3092\u5206\u6790\u3057\u3066\u3044\u307e\u3059\u3002 \u3059\u3079\u3066\u306e\u7d44\u7e54\u306f\u30010\uff05\u3068\u3044\u3046\u4f4e\u3044\u96e2\u8077\u7387\u3092\u76ee\u6307\u3059\u3079\u304d\u3067\u3059\u3002 \u305d\u306e\u305f\u3081\u306b\u3001\u7d44\u7e54\u306f\u5e38\u306b\u89e3\u7d04\u7387\u3092\u76e3\u8996\u3057\u3001\u512a\u5148\u9806\u4f4d\u3092\u3064\u3051\u308b\u5fc5\u8981\u304c\u3042\u308a\u307e\u3059\u3002<\/span><\/p>\n<h2><span style=\"font-weight: 400;\">\u9867\u5ba2\u56de\u8ee2\u7387\u8a08\u7b97<\/span><\/h2>\n<p><span style=\"font-weight: 400;\">\u8a08\u7b97\u306b\u306f\u3001\u4ee5\u4e0b\u306e\u3082\u306e\u304c\u5fc5\u8981\u3067\u3059\uff1a<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">\u7279\u5b9a\u306e\u671f\u9593<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">\u671f\u9996\u306e\u7dcf\u9867\u5ba2\u6570<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">\u671f\u9593\u672b\u306e\u7dcf\u9867\u5ba2\u6570<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">\u305d\u3057\u3066\u3001\u9867\u5ba2\u96e2\u308c\u306e\u516c\u5f0f\uff1a<\/span><\/p>\n<p><img decoding=\"async\" class=\"size-full wp-image-399348 aligncenter\" src=\"https:\/\/usqa.questionpro.com\/blog\/wp-content\/uploads\/2022\/07\/Captura-de-Pantalla-2022-07-05-a-las-10.01.05.png\" alt=\"\" width=\"1386\" height=\"146\"><\/p>\n<p><span style=\"font-weight: 400;\">\u4f8b\u3048\u3070\u3001\u5f53\u521d1000\u4eba\u306e\u9867\u5ba2\u304c\u3044\u305f\u7d44\u7e54\u304c\u30011\u5e74\u5f8c\u306b900\u4eba\u306b\u306a\u3063\u305f\u5834\u5408\u3001\u305d\u306e\u7d44\u7e54\u306e\u9867\u5ba2\u96e2\u8131\u7387\u306f10\uff05\u306b\u306a\u308a\u307e\u3059\u3002<\/span><\/p>\n<p><img decoding=\"async\" class=\"size-full wp-image-399358 aligncenter\" src=\"https:\/\/usqa.questionpro.com\/blog\/wp-content\/uploads\/2022\/07\/Captura-de-Pantalla-2022-07-05-a-las-10.02.08.png\" alt=\"\" width=\"1314\" height=\"294\"><\/p>\n<p><span style=\"font-weight: 400;\">\u9867\u5ba2\u56de\u8ee2\u7387\u3092\u8a08\u7b97\u3059\u308b\u3053\u3068\u306b\u306f\u30012\u3064\u306e\u91cd\u8981\u306a\u5229\u70b9\u304c\u3042\u308a\u307e\u3059\uff1a<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">\u4f01\u696d\u306f\u30ea\u30c6\u30f3\u30b7\u30e7\u30f3\u3092\u7a4d\u6975\u7684\u306b\u7ba1\u7406\u3059\u308b\u305f\u3081\u306b\u5229\u7528\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">\u4f01\u696d\u306f\u3001\u9867\u5ba2\u751f\u6daf\u4fa1\u5024\u306e\u6e2c\u5b9a\u306b\u5229\u7528\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">\u4f01\u696d\u306f\u3001\u96e2\u8077\u7387\u3092\u9069\u5207\u306b\u6d3b\u7528\u3059\u308b\u3053\u3068\u3067\u3001\u6226\u7565\u3092\u7acb\u3066\u3001\u3055\u3089\u306a\u308b\u53ce\u76ca\u3092\u5f97\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002<\/span><\/p>\n<h2><span style=\"font-weight: 400;\">\u304a\u5ba2\u69d8\u306e\u96e2\u8077\u7387\u3092\u4e0b\u3052\u308b\u306b\u306f<\/span><\/h2>\n<p><span style=\"font-weight: 400;\">\u9867\u5ba2\u96e2\u308c\u306b\u60a9\u3093\u3067\u3044\u308b\u306e\u306f\u3001\u3042\u306a\u305f\u3060\u3051\u3067\u306f\u3042\u308a\u307e\u305b\u3093\u3002 \u9867\u5ba2\u3092\u7dad\u6301\u3059\u308b\u305f\u3081\u306b\u306f\u3001\u3044\u304b\u306b\u3057\u3066\u9867\u5ba2\u306e\u89e3\u7d04\u7387\u3092\u6291\u3048\u308b\u304b\u3092\u5b9f\u73fe\u3059\u308b\u3053\u3068\u304c\u5fc5\u8981\u3067\u3059\u3002 \u89e3\u7d04\u3092\u4e8b\u524d\u306b\u56de\u907f\u3059\u308b\u305f\u3081\u306b\u3001\u3044\u304f\u3064\u304b\u306e\u624b\u6bb5\u3092\u8b1b\u3058\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002<\/span><\/p>\n<h3><span style=\"font-weight: 400;\">\u9867\u5ba2\u306e\u96e2\u53cd\u306e\u7406\u7531\u3092\u8a8d\u8b58\u3059\u308b<\/span><\/h3>\n<p><span style=\"font-weight: 400;\">\u4eca\u3001\u3042\u306a\u305f\u304c\u3057\u306a\u3051\u308c\u3070\u306a\u3089\u306a\u3044\u306e\u306f\u3001\u9867\u5ba2\u304c\u96e2\u308c\u3066\u3044\u304f\u539f\u56e0\u3092\u7a81\u304d\u6b62\u3081\u308b\u3053\u3068\u3067\u3059\u3002<a href=\"https:\/\/usqa.questionpro.com\/blog\/customer-surveys\/\">\u9867\u5ba2\u30a2\u30f3\u30b1\u30fc\u30c8\u306f<\/a>\u3001\u539f\u56e0\u3092\u7a76\u660e\u3057\u3001\u306a\u305c\u96e2\u308c\u3066\u3044\u304f\u306e\u304b\u3092\u7406\u89e3\u3059\u308b\u306e\u306b\u5f79\u7acb\u3061\u307e\u3059\u3002<\/span><\/p>\n<h3><span style=\"font-weight: 400;\">\u60c5\u5831\u63d0\u4f9b\u30fb\u30b5\u30dd\u30fc\u30c8\u8cc7\u6599\u306e\u63d0\u4f9b<\/span><\/h3>\n<p><span style=\"font-weight: 400;\">\u30b5\u30fc\u30d3\u30b9\u3092\u7406\u89e3\u3059\u308b\u305f\u3081\u306e\u30b5\u30dd\u30fc\u30c8\u30b3\u30f3\u30c6\u30f3\u30c4\u3084\u8cc7\u6599\u3092\u63d0\u4f9b\u3059\u308b\u3002 \u30b5\u30fc\u30d3\u30b9\u306b\u5fdc\u3058\u3066\u3001\u30d6\u30ed\u30b0\u3001\u30c1\u30e5\u30fc\u30c8\u30ea\u30a2\u30eb\u3001\u60c5\u5831\u63d0\u4f9b\u30e1\u30fc\u30eb\u306a\u3069\u306e\u30c7\u30b8\u30bf\u30eb\u30ea\u30bd\u30fc\u30b9\u3092\u63d0\u4f9b\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002 \u5546\u54c1\u3084\u30b5\u30fc\u30d3\u30b9\u3092\u7406\u89e3\u3067\u304d\u306a\u3051\u308c\u3070\u3001\u9867\u5ba2\u306f\u96e2\u308c\u3066\u3044\u304f\u3002<\/span><\/p>\n<h3><span style=\"font-weight: 400;\">\u9069\u5207\u306a\u8996\u8074\u8005\u3092\u5bfe\u8c61\u3068\u3059\u308b<\/span><\/h3>\n<p><span style=\"font-weight: 400;\">\u30bf\u30fc\u30b2\u30c3\u30c8\u5c64\u306f\u3069\u3046\u3067\u3057\u3087\u3046\u304b\uff1f \u5546\u54c1\u30fb\u30b5\u30fc\u30d3\u30b9\u306e\u30bf\u30fc\u30b2\u30c3\u30c8\u306b\u3075\u3055\u308f\u3057\u3044\u8996\u8074\u8005\u3092\u9078\u3076\u3088\u3046\u306b\u3057\u307e\u3057\u3087\u3046\u3002 \u3042\u306a\u305f\u306e\u30b5\u30fc\u30d3\u30b9\u306b\u3088\u3063\u3066\u6069\u6075\u3092\u53d7\u3051\u308b\u53ef\u80fd\u6027\u304c\u6700\u3082\u9ad8\u3044\u4eba\u3005\u306b\u7126\u70b9\u3092\u5f53\u3066\u308b\u3002<\/span><\/p>\n<h3><span style=\"font-weight: 400;\">\u96e2\u8131\u306e\u53ef\u80fd\u6027\u304c\u9ad8\u3044\u4eba\u3092\u898b\u6975\u3081\u308b<\/span><\/h3>\n<p><span style=\"font-weight: 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CX\u306f\u3001\u9867\u5ba2\u306e\u4f53\u9a13\u304c\u3069\u3053\u3067\u4e0d\u8db3\u3057\u3066\u3044\u308b\u304b\u3092\u628a\u63e1\u3059\u308b\u305f\u3081\u306e\u69d8\u3005\u306a\u30c4\u30fc\u30eb\u3092\u63d0\u4f9b\u3059\u308b\u9867\u5ba2\u4f53\u9a13\u7ba1\u7406\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u3067\u3059\u3002 \u304a\u5ba2\u69d8\u306e\u58f0\u306b\u8033\u3092\u50be\u3051\u3001\u6b63\u3057\u3044\u5206\u6790\u3092\u63a1\u7528\u3059\u308b\u3053\u3068\u3067\u3001\u73fe\u5728\u3068\u672a\u6765\u306e\u6d88\u8cbb\u8005\u306b\u30b9\u30e0\u30fc\u30ba\u306aCX\u4f53\u9a13\u3092\u63d0\u4f9b\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002<\/span><\/p>\n<p><span style=\"font-weight: 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