{"id":798831,"date":"2022-05-23T16:31:57","date_gmt":"2022-05-23T16:31:57","guid":{"rendered":"https:\/\/www.questionpro.com\/blog\/%e8%a7%a3%e6%b1%ba%e3%81%be%e3%81%a7%e3%81%ae%e6%99%82%e9%96%93%ef%bc%9a%e3%81%9d%e3%81%ae%e6%84%8f%e5%91%b3%e3%81%a8%e8%a8%88%e7%ae%97%e6%96%b9%e6%b3%95\/"},"modified":"2022-05-23T16:31:57","modified_gmt":"2022-05-23T16:31:57","slug":"%e8%a7%a3%e6%b1%ba%e3%81%be%e3%81%a7%e3%81%ae%e6%99%82%e9%96%93%ef%bc%9a%e3%81%9d%e3%81%ae%e6%84%8f%e5%91%b3%e3%81%a8%e8%a8%88%e7%ae%97%e6%96%b9%e6%b3%95","status":"publish","type":"post","link":"https:\/\/qa-release.questionpro.com\/blog\/ja\/%e8%a7%a3%e6%b1%ba%e3%81%be%e3%81%a7%e3%81%ae%e6%99%82%e9%96%93%ef%bc%9a%e3%81%9d%e3%81%ae%e6%84%8f%e5%91%b3%e3%81%a8%e8%a8%88%e7%ae%97%e6%96%b9%e6%b3%95\/","title":{"rendered":"\u89e3\u6c7a\u307e\u3067\u306e\u6642\u9593\uff1a\u305d\u306e\u610f\u5473\u3068\u8a08\u7b97\u65b9\u6cd5"},"content":{"rendered":"<p><span style=\"font-weight: 400;\">\u30af\u30e9\u30a4\u30a2\u30f3\u30c8\u304c\u30b5\u30dd\u30fc\u30c8\u3092\u6c42\u3081\u3066\u624b\u3092\u5dee\u3057\u4f38\u3079\u305f\u77ac\u9593\u304b\u3089\u3001\u6642\u8a08\u306e\u91dd\u306f\u52d5\u304d\u59cb\u3081\u307e\u3059\u3002 \u305d\u306e\u30af\u30e9\u30a4\u30a2\u30f3\u30c8\u304c\u5b8c\u6210\u3068\u601d\u3048\u308b\u56de\u7b54\u304c\u5f97\u3089\u308c\u308b\u307e\u3067\u3001\u6b62\u307e\u308b\u3053\u3068\u306f\u306a\u3044\u3002  <\/span><span style=\"font-weight: 400;\">\u9867\u5ba2\u306b\u6642\u9593\u3092\u5927\u5207\u306b\u3057\u3066\u3044\u308b\u3053\u3068\u3092\u4f1d\u3048\u305f\u3044\u306e\u3067\u3042\u308c\u3070\u3001Time to Resolution Customer Service\u3068\u3044\u3046\u6307\u6a19\u3092\u30d3\u30b8\u30cd\u30b9\u6226\u7565\u306b\u3046\u307e\u304f\u53d6\u308a\u5165\u308c\u308b\u3053\u3068\u304c\u30d9\u30b9\u30c8\u3067\u3059\u3002  <\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u4eca\u56de\u306f\u3001TTR\u3068\u306f\u4f55\u304b\u3001\u306a\u305cTTR\u304c\u30d3\u30b8\u30cd\u30b9\u306b\u3068\u3063\u3066\u91cd\u8981\u306a\u306e\u304b\u3001\u306a\u305cTTR\u3092\u5e38\u306b\u8003\u616e\u3059\u3079\u304d\u306a\u306e\u304b\u3001\u305d\u306e\u8a73\u7d30\u3092\u3059\u3079\u3066\u6398\u308a\u4e0b\u3052\u3066\u8aac\u660e\u3057\u307e\u3059\u3002  <\/span><\/p>\n<h2><b>Time to Resolution\u3068\u306f\uff1f<\/b><\/h2>\n<p><span style=\"font-weight: 400;\">\u89e3\u6c7a\u307e\u3067\u306e\u6642\u9593\uff08TTR\uff09\u306f\u3001\u9867\u5ba2\u30b5\u30fc\u30d3\u30b9\u6307\u6a19\u306e\u4e00\u3064\u3067\u3001\u9867\u5ba2\u3068\u306e\u5bfe\u8a71\u304c\u89e3\u6c7a\u6e08\u307f\u3068\u8868\u793a\u3055\u308c\u308b\u307e\u3067\u306b\u304b\u304b\u308b\u5e73\u5747\u6642\u9593\u3092\u6e2c\u5b9a\u3059\u308b\u3082\u306e\u3067\u3059\u3002  <\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u3064\u307e\u308a\u3001TTR\uff08Time to Resolution\uff09\u3068\u306f\u3001\u300c\u9867\u5ba2\u306e\u554f\u984c\u3092\u89e3\u6c7a\u3059\u308b\u306e\u306b\u304b\u304b\u308b\u6642\u9593\u300d\u3092\u8ffd\u8de1\u3059\u308b\u9867\u5ba2\u30b5\u30fc\u30d3\u30b9\u306e\u6307\u6a19\u3067\u3042\u308b\u3002 \u3053\u308c\u306f\u3001\u63a5\u5ba2\u306e\u4e00\u822c\u7684\u306a\u30e1\u30fc\u30c8\u30eb\u6cd5\u306e\u57fa\u6e96\u306e\u4e00\u3064\u3067\u3059\u3002  <\/span><\/p>\n<p><span style=\"font-weight: 400;\">TTR\u306f\u3001MTTR\uff08Main Time to Resolution\uff09\u307e\u305f\u306f\u5e73\u5747\u89e3\u50cf\u5ea6\u6642\u9593\u3068\u3082\u547c\u3070\u308c\u308b\u3053\u3068\u304c\u3042\u308a\u307e\u3059\u3002  <\/span><\/p>\n<h2><b>\u306a\u305cTime to Resolution\u3092\u6e2c\u5b9a\u3059\u308b\u5fc5\u8981\u304c\u3042\u308b\u306e\u3067\u3057\u3087\u3046\u304b\uff1f  <\/b><\/h2>\n<p><span style=\"font-weight: 400;\">\u57fa\u672c\u7684\u306a\u3068\u3053\u308d\u304b\u3089\u884c\u3063\u3066\u307f\u307e\u3057\u3087\u3046\u3002 \u89e3\u6c7a\u307e\u3067\u306e\u6642\u9593\u3092\u6e2c\u5b9a\u3059\u308b\u3053\u3068\u306f\u3001\u4f01\u696d\u306b\u3068\u3063\u3066\u3060\u3051\u3067\u306a\u304f\u3001\u9867\u5ba2\u306b\u3068\u3063\u3066\u3082\u6642\u9593\u304c\u91cd\u8981\u3060\u304b\u3089\u3067\u3059\u3002 \u304a\u5ba2\u69d8\u304b\u3089\u306e\u554f\u3044\u5408\u308f\u305b\u306b\u6a5f\u654f\u306b\u5bfe\u5fdc\u3059\u308b\u3053\u3068\u306f\u3001\u826f\u3044\u30b5\u30fc\u30d3\u30b9\u306e\u4e00\u90e8\u306b\u904e\u304e\u305a\u3001\u7d20\u6674\u3089\u3057\u3044<a href=\"https:\/\/www.questionpro.com\/cx\/why\/5-pillars.html\">\u9867\u5ba2\u4f53\u9a13\u306b<\/a>\u3064\u306a\u304c\u308b\u3082\u306e\u3067\u3059\u3002  <\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u8cea\u554f\u3092\u3057\u3066\u3001\u6570\u5206\u304b\u3089\u6570\u6642\u9593\u4ee5\u5185\u306b\uff08\u554f\u984c\u306b\u3088\u3063\u3066\u306f\uff09\u554f\u984c\u3092\u89e3\u6c7a\u3059\u308b\u826f\u3044\u7b54\u3048\u3092\u5f97\u305f\u9867\u5ba2\u306f\u3001\u5168\u304f\u540c\u3058\u7b54\u3048\u3092\u6570\u65e5\u4ee5\u5185\u306b\u5f97\u305f\u9867\u5ba2\u3088\u308a\u3082\u3001\u9593\u9055\u3044\u306a\u304f\u3042\u306a\u305f\u306e\u30d3\u30b8\u30cd\u30b9\u30b5\u30fc\u30d3\u30b9\u306b\u6e80\u8db3\u3059\u308b\u3053\u3068\u3067\u3057\u3087\u3046\u3002  <\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u6700\u8fd1\u306e\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9\u306b\u95a2\u3059\u308b\u7814\u7a76\u3067\u306f\u3001\u554f\u984c\u89e3\u6c7a\u3078\u306e\u5bfe\u5fdc\u3084\u52b9\u679c\u304c\u9ad8\u3044\u3053\u3068\u304c\u3001<a href=\"https:\/\/usqa.questionpro.com\/blog\/importance-and-benefits-of-customer-satisfaction\/\">\u9867\u5ba2\u6e80\u8db3<\/a>\u5ea6\u3084\u30ed\u30a4\u30e4\u30eb\u30c6\u30a3\u306e\u5411\u4e0a\u306b\u76f4\u7d50\u3057\u3066\u3044\u308b\u3053\u3068\u304c\u793a\u3055\u308c\u3066\u3044\u307e\u3059\u3002  <\/span><\/p>\n<p><span style=\"font-weight: 400;\">TTR\u306f\u3001\u304a\u5ba2\u69d8\u306b\u3068\u3063\u3066\u7d0d\u5f97\u306e\u3044\u304f\u89e3\u6c7a\u7b56\u306b\u305f\u3069\u308a\u7740\u304f\u307e\u3067\u306e\u6642\u9593\u3092\u6e2c\u308b\u3082\u306e\u3060\u3068\u5fc3\u5f97\u3066\u304a\u3044\u3066\u304f\u3060\u3055\u3044\u3002 \u3064\u307e\u308a\u3001\u304a\u5ba2\u69d8\u306e\u554f\u984c\u3084\u82e6\u60c5\u3092\u89e3\u6c7a\u3059\u308b\u305f\u3081\u306b\u3001\u30ec\u30b9\u30dd\u30f3\u30b9\u30bf\u30a4\u30e0\u3084\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9\u304c\u63d0\u4f9b\u3059\u308b\u54c1\u8cea\u304c\u91cd\u8981\u306a\u306e\u3067\u3059\u3002<\/span><\/p>\n<p><span style=\"font-weight: 400;\">TTR\u306f\u3001\u9867\u5ba2\u306e\u5168\u4f53\u7684\u306a\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u3092\u8ffd\u8de1\u3059\u308b\u305f\u3081\u306e\u4fbf\u5229\u306a\u7565\u8a18\u6cd5\u3067\u3059\u304c\u3001\u3059\u3067\u306b\u3054\u5b58\u77e5\u304b\u3082\u3057\u308c\u307e\u305b\u3093\u304c\u3001TTR\u3060\u3051\u304c<a href=\"https:\/\/usqa.questionpro.com\/blog\/customer-service\/\">\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9\u306e<\/a>\u30c1\u30fc\u30e0\u306b\u5fc5\u8981\u306a\u6307\u6a19\u3067\u306f\u3042\u308a\u307e\u305b\u3093\u3002 \u307e\u305f\u3001\u521d\u56de\u30ec\u30b9\u30dd\u30f3\u30b9\uff08FTR\uff09\u3001<a href=\"https:\/\/www.questionpro.com\/features\/net-promoter-score.html\">\u30cd\u30c3\u30c8\u30d7\u30ed\u30e2\u30fc\u30bf\u30fc\u30b9\u30b3\u30a2\uff08NPS<\/a>\uff09\u3001\u9867\u5ba2\u751f\u6daf\u4fa1\u5024\uff08CLV\uff09\u306a\u3069\u306e\u6e2c\u5b9a\u3082\u5fc5\u8981\u3067\u3042\u308b\u3053\u3068\u3092\u5fd8\u308c\u306a\u3044\u3067\u304f\u3060\u3055\u3044\u3002 1\u3064\u306e\u6307\u6a19\u3060\u3051\u306b\u6ce8\u76ee\u3059\u308b\u3068\u3001\u5168\u4f53\u304c\u308f\u304b\u3089\u306a\u304f\u306a\u308a\u3001\u30d3\u30b8\u30cd\u30b9\u306b\u3068\u3063\u3066\u6709\u5bb3\u306b\u306a\u308b\u53ef\u80fd\u6027\u304c\u3042\u308a\u307e\u3059\u3002 \u3088\u308a\u826f\u3044\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9\u3092\u63d0\u4f9b\u3057\u3001\u3088\u308a\u591a\u304f\u306e\u304a\u5ba2\u69d8\u306b\u559c\u3093\u3067\u3044\u305f\u3060\u304f\u305f\u3081\u306b\u306f\u3001\u30c1\u30fc\u30e0\u304c\u4ed6\u306e<a href=\"https:\/\/usqa.questionpro.com\/blog\/metrics-to-measure-customer-satisfaction\/\">\u9867\u5ba2\u6e80\u8db3\u5ea6\u6307\u6a19\u3067<\/a>\u81ea\u3089\u3092\u30b5\u30dd\u30fc\u30c8\u3059\u308b\u3053\u3068\u304c\u91cd\u8981\u3067\u3059\u3002  <\/span><\/p>\n<h2><b>Time to Resolution\u3092\u6e2c\u5b9a\u3059\u308b\u30e1\u30ea\u30c3\u30c8<\/b><\/h2>\n<p><span style=\"font-weight: 400;\">TTR\u6307\u6a19\u3092\u30e2\u30cb\u30bf\u30ea\u30f3\u30b0\u3059\u308b\u3053\u3068\u3067\u3001\u9867\u5ba2\u4f53\u9a13\u306e\u3070\u3089\u3064\u304d\u3092\u628a\u63e1\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002 TTR\u3092\u6e2c\u5b9a\u3059\u308b\u3053\u3068\u3067\u3082\u305f\u3089\u3055\u308c\u308b\u30e1\u30ea\u30c3\u30c8\u3092\u3054\u7d39\u4ecb\u3057\u307e\u3059\uff1a<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">\u5fd8\u308c\u3066\u3057\u307e\u3063\u305f\u308a\u3001\u898b\u9003\u3057\u3066\u3057\u307e\u3063\u305f\u308a\u3059\u308b\u3088\u3046\u306a\u3001\u5e73\u5747\u3088\u308a\u9577\u3044\u4f1a\u8a71\u3092\u8ffd\u8de1\u3059\u308b\u306e\u306b\u5f79\u7acb\u3061\u307e\u3059\u3002  <\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">\u554f\u984c\u89e3\u6c7a\u306b\u53d6\u308a\u7d44\u3080\u305f\u3081\u306b\u3001\u3088\u308a\u591a\u304f\u306e\u4eba\u624b\u3092\u5fc5\u8981\u3068\u3059\u308b\u8907\u96d1\u306a\u30b1\u30fc\u30b9\u306e\u30c8\u30ea\u30a2\u30fc\u30b8\u3092\u30b5\u30dd\u30fc\u30c8\u3057\u307e\u3059\u3002<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">\u6c7a\u6e08\u6642\u9593\u306e\u5ef6\u9577\u306b\u95a2\u9023\u3059\u308b\u7279\u5b9a\u306e\u793e\u5185\u30d7\u30ed\u30bb\u30b9\u3092\u30ea\u30b9\u30c8\u30a2\u30c3\u30d7\u3057\u3066\u3044\u307e\u3059\u3002  <\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">\u9867\u5ba2\u4f53\u9a13\u5168\u4f53\u3092\u5411\u4e0a\u3055\u305b\u3001\u9867\u5ba2\u6e80\u8db3\u5ea6\u3092\u9ad8\u3081\u308b\u3002<\/span><\/li>\n<\/ul>\n<h2><b>Time to Resolution\u306e\u7b97\u51fa\u65b9\u6cd5\u306b\u3064\u3044\u3066\u6559\u3048\u3066\u304f\u3060\u3055\u3044\u3002<\/b><\/h2>\n<p><span style=\"font-weight: 400;\">\u5148\u306b\u8aac\u660e\u3057\u305f\u3088\u3046\u306b\u3001Time To Resolution\uff08TTR\uff09\u306f\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30fb\u30b5\u30fc\u30d3\u30b9\u30fb\u30c1\u30fc\u30e0\u304c\u30aa\u30fc\u30d7\u30f3\u30c1\u30b1\u30c3\u30c8\u3084\u305d\u306e\u4ed6\u306e\u9867\u5ba2\u306e\u554f\u984c\u3092\u89e3\u6c7a\u3059\u308b\u306e\u306b\u304b\u304b\u308b\u5e73\u5747\u6642\u9593\u3092\u6e2c\u5b9a\u3057\u307e\u3059\u3002<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u8cbb\u3084\u3057\u305f\u6642\u9593\uff08\u65e5\u6570\u307e\u305f\u306f\u6642\u9593\uff09\u306e\u5408\u8a08\u3092\u89e3\u6c7a\u3057\u305f\u4ef6\u6570\u3067\u5272\u308b\u3053\u3068\u3067\u7b97\u51fa\u3055\u308c\u307e\u3059\u3002<\/span><\/p>\n<h3><b>\u5e73\u5747\u89e3\u50cf\u5ea6\u6642\u9593:(ART)<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">\u4ee5\u4e0b\u306e\u8a08\u7b97\u5f0f\u306b\u3088\u308b\u597d\u307e\u3057\u3044\u7bc4\u56f2\u3092\u3082\u3068\u306b\u3001\u5e73\u5747\u7684\u306a\u89e3\u6c7a\u6642\u9593\u3092\u7b97\u51fa\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002<\/span><\/p>\n<p><b>\u89e3\u6c7a\u3057\u305f\u4f1a\u8a71\u306e\u5408\u8a08\u6642\u9593\u3092\u3001\u89e3\u6c7a\u3057\u305f\u30ea\u30af\u30a8\u30b9\u30c8\u306e\u7dcf\u6570\u3067\u5272\u3063\u305f\u3082\u306e\uff1a<\/b><\/p>\n<p><b> \u3059\u3079\u3066\u306e\u89e3\u6c7a\u3057\u305f\u4f1a\u8a71\u306e\u5408\u8a08\u6642\u9593  <\/b><\/p>\n<hr>\n<p><b> \u30c8\u30fc\u30bf\u30ebNo. \u89e3\u6c7a\u3057\u305f\u30ea\u30af\u30a8\u30b9\u30c8\u306e\u6570<\/b><\/p>\n<h2><b>\u306a\u305cTime to Resolution\u304cCX\u306e\u6307\u6a19\u3068\u3057\u3066\u91cd\u8981\u306a\u306e\u3067\u3057\u3087\u3046\u304b\uff1f<\/b><span style=\"font-weight: 400;\"> <\/span><\/h2>\n<p><span style=\"font-weight: 400;\">CX\u30e1\u30c8\u30ea\u30af\u30b9\u306f\u3001\u88fd\u54c1\u3092\u4f7f\u7528\u3057\u3066\u3044\u308b\u9593\u306eCX\u3092\u8ffd\u8de1\u3057\u3001\u6e2c\u5b9a\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002 \u4f7f\u7528\u3059\u308b<\/span> <span style=\"font-weight: 400;\">\u30a2\u30ca\u30ea\u30c6\u30a3\u30af\u30b9\u30c4\u30fc\u30eb\u3067\u306f\u3001\u3055\u307e\u3056\u307e\u306a\u30ec\u30dd\u30fc\u30c8\u69cb\u9020\u3067CX\u6307\u6a19\u3092\u8ffd\u8de1\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002 \u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u3092\u5411\u4e0a\u3055\u305b\u308b\u305f\u3081\u306b\u5fc5\u8981\u306a\u3001\u4ee5\u4e0b\u306e\u4e3b\u8981\u306aCX\u6307\u6a19\u3092\u3054\u78ba\u8a8d\u304f\u3060\u3055\u3044\uff1a  <\/span><\/p>\n<ul>\n<li>\n<h3><span style=\"font-weight: 400;\">\u30cd\u30c3\u30c8\u30d7\u30ed\u30e2\u30fc\u30bf\u30fc\u30b9\u30b3\u30a2\uff08NPS\uff09<\/span><\/h3>\n<\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\"> <\/span><span style=\"font-weight: 400;\">\u30cd\u30c3\u30c8\u30fb\u30d7\u30ed\u30e2\u30fc\u30bf\u30fc\u30fb\u30b9\u30b3\u30a2\u306f\u3001\u304a\u5ba2\u3055\u307e\u304c\u56de\u7b54\u3059\u308b\u6642\u9593\u304c\u77ed\u304f\u30b7\u30f3\u30d7\u30eb\u3067\u3001\u4f01\u696d\u306b\u3068\u3063\u3066\u306f\u975e\u5e38\u306b\u8ffd\u8de1\u3057\u3084\u3059\u3044\u3082\u306e\u3067\u3059\u3002 NPS\u306f\u5c06\u6765\u306e\u53ce\u76ca\u5897\u6e1b\u3092\u4e88\u6e2c\u3059\u308b\u306e\u306b\u5f79\u7acb\u3061\u3001\u30aa\u30fc\u30d7\u30f3\u30c6\u30ad\u30b9\u30c8\u306e\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u3068\u3057\u3066\u6a5f\u80fd\u3057\u307e\u3059\u3002<\/span><\/p>\n<ul>\n<li>\n<h3><span style=\"font-weight: 400;\">\u30ea\u30c6\u30f3\u30b7\u30e7\u30f3\u30ec\u30fc\u30c8\uff08RR\uff09<\/span><\/h3>\n<\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">\u9867\u5ba2<a href=\"https:\/\/usqa.questionpro.com\/blog\/retention-rate\/\">\u7dad\u6301\u7387\u3068\u306f<\/a>\u3001\u4f01\u696d\u304c\u4e00\u5b9a\u671f\u9593\u306b\u308f\u305f\u3063\u3066\u9867\u5ba2\u3092\u3069\u306e\u3088\u3046\u306b\u7dad\u6301\u3057\u305f\u304b\u3092\u6e2c\u5b9a\u3059\u308b\u3082\u306e\u3067\u3042\u308b\u3002  <\/span><\/p>\n<ul>\n<li>\n<h3><span style=\"font-weight: 400;\">\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30d5\u30a9\u30fc\u30c8\u30b9\u30b3\u30a2\uff08CES\uff09<\/span><\/h3>\n<\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\"><a href=\"https:\/\/usqa.questionpro.com\/blog\/customer-effort-score\/\">\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30d5\u30a9\u30fc\u30c8\u30b9\u30b3\u30a2<\/a>\uff08CES\uff09\u306f\u3001\u30b5\u30fc\u30d3\u30b9\u306e\u8907\u96d1\u3055\u3092\u5206\u6790\u3059\u308b\u306e\u306b\u5f79\u7acb\u3061\u307e\u3059\u3002<\/span> <span style=\"font-weight: 400;\">CES\u306f\u30c8\u30e9\u30f3\u30b6\u30af\u30b7\u30e7\u30f3\u306e\u6307\u6a19\u3067\u3042\u308a\u3001\u30b5\u30fc\u30d3\u30b9\u306e\u3084\u308a\u53d6\u308a\u3084\u8cfc\u5165\u5f8c\u306e\u305d\u306e\u4ed6\u306e\u91cd\u8981\u306a\u77ac\u9593\u306b\u4f7f\u7528\u3059\u308b\u5fc5\u8981\u304c\u3042\u308a\u307e\u3059\u3002 <\/span> <\/p>\n<ul>\n<li>\n<h3><span style=\"font-weight: 400;\">\u9867\u5ba2\u751f\u6daf\u4fa1\u5024\uff08CLV: Customer Lifetime Value\uff09<\/span><b> <\/b><\/h3>\n<\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\"><a href=\"https:\/\/usqa.questionpro.com\/blog\/customer-lifetime-value-clv\/\">\u9867\u5ba2\u751f\u6daf\u4fa1\u5024<\/a>\uff08CLV\uff09\u306f\u3001\u30d3\u30b8\u30cd\u30b9\u4e0a\u306e\u4fa1\u5024\u3068\u3057\u3066\u3001\u3042\u308b\u3044\u306f\u9867\u5ba2\u3068\u306e\u95a2\u4fc2\u306b\u304a\u3044\u3066\u5b9a\u7fa9\u3055\u308c\u305f\u671f\u9593\u306b\u304a\u3051\u308b\u4fa1\u5024\u3068\u3057\u3066\u8a08\u7b97\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u308b\u3002<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u3053\u306e\u30d7\u30ed\u30bb\u30b9\u3084\u30b5\u30a4\u30af\u30eb\u5168\u4f53\u3092\u3001\u3055\u307e\u3056\u307e\u306a\u30c4\u30fc\u30eb\u3067\u30b7\u30fc\u30e0\u30ec\u30b9\u306b\u51e6\u7406\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002 \u9867\u5ba2\u3068\u4f01\u696d\u306e\u4e00\u3064\u4e00\u3064\u306e\u30a4\u30f3\u30bf\u30e9\u30af\u30b7\u30e7\u30f3\u306e\u6e2c\u5b9a\u306b\u306f\u3001QuestionPro\u306e\u3088\u3046\u306a\u30c4\u30fc\u30eb\u3092\u4f7f\u3046\u3068\u3001\u6b63\u78ba\u304b\u3064\u30ea\u30a2\u30eb\u30bf\u30a4\u30e0\u306b\u6e2c\u5b9a\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002  <\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u30dd\u30b9\u30c8\u30c1\u30e3\u30c3\u30c8\u3084<a href=\"https:\/\/usqa.questionpro.com\/blog\/post-call-survey\/\">\u30dd\u30b9\u30c8\u30b3\u30fc\u30eb\u30a2\u30f3\u30b1\u30fc\u30c8<\/a>\u3001\u30dd\u30b9\u30c8<a href=\"https:\/\/www.questionpro.com\/features\/ivr-integration-surveys.html\">IVR\u30b3\u30fc\u30eb\u30a2\u30f3\u30b1\u30fc\u30c8<\/a>\u3001\u30e1\u30fc\u30eb\u30b3\u30df\u30e5\u30cb\u30b1\u30fc\u30b7\u30e7\u30f3\u306e\u30d5\u30c3\u30bf\u30fc\u306b\u3042\u308b\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u30ea\u30f3\u30af\u306a\u3069\u3001\u30a4\u30f3\u30bf\u30e9\u30af\u30b7\u30e7\u30f3\u5f8c\u306e\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u306f\u3001\u30c7\u30fc\u30bf\u3092\u52b9\u679c\u7684\u306b\u53ce\u96c6\u3059\u308b\u3055\u307e\u3056\u307e\u306a\u30c1\u30e3\u30cd\u30eb\u3067\u3059\u3002<\/span><\/p>\n<h2><b>\u7d50\u8ad6\u304b\u3089\u8a00\u3046\u3068&#8230;<\/b><\/h2>\n<p><span style=\"font-weight: 400;\">TTR\u304c\u4f4e\u3044\u307b\u3069\u3001\u6d88\u8cbb\u8005\u304c\u5f85\u3061\u6642\u9593\u306e\u9577\u3055\u306b\u4e0d\u6e80\u3092\u611f\u3058\u308b\u78ba\u7387\u306f\u4f4e\u304f\u306a\u308a\u307e\u3059\u3002<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u30e1\u30c8\u30ea\u30af\u30b9\u5206\u6790\u3082\u6226\u7565\u306e\u4e00\u90e8\u3067\u3042\u308a\u3001\u7d50\u679c\u3092\u8ffd\u8de1\u3057\u3066\u6b21\u306e\u30b9\u30c6\u30c3\u30d7\u3092\u5b9a\u7fa9\u3059\u308b\u306e\u306b\u5f79\u7acb\u3061\u307e\u3059\u3002<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Time to Resolution\u306e\u4ed5\u7d44\u307f\u304c\u308f\u304b\u3063\u305f\u3068\u3053\u308d\u3067\u3001\u77e5\u8b58\u3092\u5b9f\u8df5\u3057\u3001\u7d50\u679c\u3092\u5206\u6790\u3059\u308b\u3053\u3068\u3067\u3001\u30c1\u30fc\u30e0\u306b\u3068\u3063\u3066\u5927\u304d\u306a\u671f\u5f85\u304c\u6301\u3066\u308b\u3067\u3057\u3087\u3046\u3002  <\/span>\u8ff7\u3063\u305f\u3068\u304d\u306f\u3001\u307e\u305a\u304a\u5ba2\u3055\u307e\u306b\u7126\u70b9\u3092\u5f53\u3066\u308b\u3053\u3068\u3092\u5fd8\u308c\u306a\u3044\u3067\u304f\u3060\u3055\u3044\u3002 \u304a\u5ba2\u69d8\u306f\u3001\u8ab2\u984c\u306e\u306a\u3044\u72b6\u614b\u3092\u6c42\u3081\u3066\u3044\u307e\u3059\u3002<\/p>\n<p><span style=\"font-weight: 400;\">\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u30d7\u30ed\u30b0\u30e9\u30e0\u306e\u69cb\u7bc9\u3068\u7c21\u7d20\u5316\u306e\u7b2c\u4e00\u6b69\u3092\u8e0f\u307f\u51fa\u3059\u305f\u3081\u306e\u30ac\u30a4\u30c9\u3092\u3055\u305b\u3066\u3044\u305f\u3060\u304d\u307e\u3059\u3002<\/span><\/p>\n<p style=\"text-align: center;\"><a class=\"btn blogcta\" href=\"https:\/\/www.questionpro.com\/a\/showEntry.do?classID=1063&amp;sourceRef=home-cx\" target=\"_blank\" rel=\"noopener\">\u4eca\u3059\u3050\u7121\u6599\u30a2\u30ab\u30a6\u30f3\u30c8\u3092\u53d6\u5f97\u3059\u308b<\/a><\/p>\n<p><strong>\u8457\u8005\u7d39\u4ecb<\/strong>\u30a2\u30df\u30c3\u30c8\u30fb\u30c1\u30e3\u30a6\u30c9\u30cf\u30ea\u3001\u30d1\u30a6\u30ea\u30ca\u30fb\u30ed\u30c9\u30ea\u30b2\u30b9<\/p>\n","protected":false},"excerpt":{"rendered":"<p>\u30af\u30e9\u30a4\u30a2\u30f3\u30c8\u304c\u30b5\u30dd\u30fc\u30c8\u3092\u6c42\u3081\u3066\u624b\u3092\u5dee\u3057\u4f38 [&hellip;]<\/p>\n","protected":false},"author":80,"featured_media":710964,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_genesis_hide_title":false,"_genesis_hide_breadcrumbs":false,"_genesis_hide_singular_image":false,"_genesis_hide_footer_widgets":false,"_genesis_custom_body_class":"","_genesis_custom_post_class":"","_genesis_layout":"","footnotes":""},"categories":[1194],"tags":[],"class_list":{"0":"post-798831","1":"post","2":"type-post","3":"status-publish","4":"format-standard","5":"has-post-thumbnail","7":"category-cx-ja-2","8":"entry"},"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v20.4 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>\u89e3\u6c7a\u307e\u3067\u306e\u6642\u9593\uff1a\u305d\u306e\u610f\u5473\u3068\u8a08\u7b97\u65b9\u6cd5 | QuestionPro<\/title>\n<meta name=\"description\" content=\"TTR\uff08Time to 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