{"id":798934,"date":"2020-07-30T22:15:33","date_gmt":"2020-07-30T22:15:33","guid":{"rendered":"https:\/\/www.questionpro.com\/blog\/%e9%a1%a7%e5%ae%a2%e6%ba%80%e8%b6%b3%e5%ba%a6%e3%81%ae%e8%a9%95%e4%be%a1%ef%bc%9a%e3%81%9d%e3%82%8c%e3%81%8c%e4%bd%95%e3%81%a7%e3%81%82%e3%82%8b%e3%81%8b-%e3%83%95%e3%82%a9%e3%83%ad%e3%83%bc\/"},"modified":"2023-06-20T22:43:31","modified_gmt":"2023-06-20T22:43:31","slug":"%e9%a1%a7%e5%ae%a2%e6%ba%80%e8%b6%b3%e5%ba%a6%e3%81%ae%e8%a9%95%e4%be%a1%ef%bc%9a%e3%81%9d%e3%82%8c%e3%81%8c%e4%bd%95%e3%81%a7%e3%81%82%e3%82%8b%e3%81%8b-%e3%83%95%e3%82%a9%e3%83%ad%e3%83%bc","status":"publish","type":"post","link":"https:\/\/qa-release.questionpro.com\/blog\/ja\/%e9%a1%a7%e5%ae%a2%e6%ba%80%e8%b6%b3%e5%ba%a6%e3%81%ae%e8%a9%95%e4%be%a1%ef%bc%9a%e3%81%9d%e3%82%8c%e3%81%8c%e4%bd%95%e3%81%a7%e3%81%82%e3%82%8b%e3%81%8b-%e3%83%95%e3%82%a9%e3%83%ad%e3%83%bc\/","title":{"rendered":"\u9867\u5ba2\u6e80\u8db3\u5ea6\u306e\u8a55\u4fa1\uff1a\u305d\u308c\u304c\u4f55\u3067\u3042\u308b\u304b + \u30d5\u30a9\u30ed\u30fc\u3059\u308b\u305f\u3081\u306e\u30ac\u30a4\u30c9"},"content":{"rendered":"\n<p>\u9867\u5ba2\u6e80\u8db3\u5ea6\u8a55\u4fa1\u306f\u3001\u30d6\u30e9\u30f3\u30c9\u306e\u9867\u5ba2\u95a2\u4fc2\u7ba1\u7406\u30d7\u30ed\u30b0\u30e9\u30e0\u306e\u6210\u5426\u3092\u4e88\u6e2c\u3059\u308b\u305f\u3081\u306b\u983b\u7e41\u306b\u4f7f\u7528\u3055\u308c\u307e\u3059\u3002<\/p>\n\n<p>\u304a\u5ba2\u69d8\u306f\u3001\u30c1\u30b1\u30c3\u30c8\u304c\u89e3\u6c7a\u3055\u308c\u305f\u5f8c\u3001\u7c21\u5358\u306a\u30a2\u30f3\u30b1\u30fc\u30c8\u306b\u7b54\u3048\u3066\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u3092\u63d0\u51fa\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\uff08\u30dd\u30b8\u30c6\u30a3\u30d6\u8a55\u4fa1\u3068\u30cd\u30ac\u30c6\u30a3\u30d6\u8a55\u4fa1\u306e2\u3064\u306e\u9078\u629e\u80a2\u304c\u3042\u308a\u307e\u3059\uff09\u3002 \u307e\u305f\u3001\u304a\u5ba2\u69d8\u306e\u601d\u3044\u3092\u4f1d\u3048\u305f\u3044\u5834\u5408\u306f\u3001\u30b3\u30e1\u30f3\u30c8\u3092\u66f8\u304f\u3053\u3068\u3082\u3067\u304d\u307e\u3059\u3002  <\/p>\n\n<p>CSAT\u8a55\u4fa1\u306f\u3001\u5f93\u696d\u54e1\u306e\u6709\u52b9\u6027\u3092\u8a55\u4fa1\u3059\u308b\u512a\u308c\u305f\u65b9\u6cd5\u3067\u3042\u308a\u3001\u9867\u5ba2\u6e80\u8db3\u5ea6\u8ffd\u8de1\u30b7\u30b9\u30c6\u30e0\u3067\u9069\u5207\u306b\u7ba1\u7406\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u308b\u304b\u3082\u3057\u308c\u307e\u305b\u3093\u3002<\/p>\n\n<p>\u3053\u306e\u30d6\u30ed\u30b0\u3067\u306f\u3001CSAT\u3068\u306f\u4f55\u304b\u3001\u307e\u305f\u3001\u3088\u308a\u7406\u89e3\u3092\u6df1\u3081\u308b\u305f\u3081\u306e\u5b8c\u5168\u30ac\u30a4\u30c9\u3092\u5b66\u3073\u307e\u3059\u3002<\/p>\n\n<div class=\"tags-wrap\">\n<p class=\"content-index\" style=\"margin-top: 0;\">\u30b3\u30f3\u30c6\u30f3\u30c4\u30a4\u30f3\u30c7\u30c3\u30af\u30b9<\/p>\n\n<ol style=\"font-weight: 400; margin: 0 30px; line-height: 22px;\">\n\t<li><a href=\"#What_is_the_customer_satisfaction_rating?\">\u9867\u5ba2\u6e80\u8db3\u5ea6\u3068\u306f\u4f55\u3067\u3059\u304b\uff1f<\/a><\/li>\n\t<li><a href=\"#Why_is_rating_CSAT_important?\">\u306a\u305cCSAT\u306e\u8a55\u4fa1\u304c\u91cd\u8981\u306a\u306e\u304b\uff1f<\/a><\/li>\n    <li><a href=\"#Types_of_customer_satisfaction_rating_scales\">\u9867\u5ba2\u6e80\u8db3\u5ea6\u8a55\u4fa1\u5c3a\u5ea6\u306e\u7a2e\u985e<\/a><\/li>\n\t<li><a href=\"#How_does_customer_satisfaction_rating_work?\">\u9867\u5ba2\u6e80\u8db3\u5ea6\u8a55\u4fa1\u306e\u4ed5\u7d44\u307f\u306f\uff1f<\/a><\/li>\n\t<li><a href=\"#Which_metrics_are_commonly_used_to_measure_and_rate_customer_satisfaction?\">\u9867\u5ba2\u6e80\u8db3\u5ea6\u3092\u6e2c\u5b9a\u30fb\u8a55\u4fa1\u3059\u308b\u305f\u3081\u306b\u3088\u304f\u4f7f\u308f\u308c\u308b\u6307\u6a19\u306f\u3069\u308c\u3067\u3059\u304b\uff1f<\/a><\/li>\n\t<li><a href=\"#How_QuestionPro_CX_helps_in_customer_satisfaction_rating?\">QuestionPro CX\u306f\u9867\u5ba2\u6e80\u8db3\u5ea6\u8a55\u4fa1\u306b\u3069\u306e\u3088\u3046\u306b\u5f79\u7acb\u3063\u3066\u3044\u307e\u3059\u304b\uff1f<\/a><\/li>\n<\/ol>\n<\/div>\n\n<h2 class=\"wp-block-heading\" id=\"What_is_the_customer_satisfaction_rating?\">\u9867\u5ba2\u6e80\u8db3\u5ea6\u3068\u306f\u4f55\u3067\u3059\u304b\uff1f<\/h2>\n\n<p>\u9867\u5ba2\u6e80\u8db3\u3068\u306f\u3001\u4f01\u696d\u306e\u88fd\u54c1\u3001\u30b5\u30fc\u30d3\u30b9\u3001\u307e\u305f\u306f\u7d4c\u9a13\u306b\u5bfe\u3059\u308b\u9867\u5ba2\u306e\u5168\u4f53\u7684\u306a\u611f\u60c5\u3084\u697d\u3057\u307f\u306e\u30ec\u30d9\u30eb\u306e\u3053\u3068\u3067\u3059\u3002 CSAT\u8a55\u4fa1\uff08\u9867\u5ba2\u6e80\u8db3\u5ea6\uff09\u3068\u306f\u3001\u88fd\u54c1\u3084\u30b5\u30fc\u30d3\u30b9\u304c\u3069\u308c\u3060\u3051\u671f\u5f85\u306b\u5fdc\u3048\u3066\u3044\u308b\u304b\u3092\u793a\u3059\u3082\u306e\u3067\u3059\u3002  <\/p>\n\n<p>\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u306b\u306f\u3001\u8cfc\u5165\u524d\u3001\u8cfc\u5165\u4e2d\u3001\u8cfc\u5165\u5f8c\u3068\u3055\u307e\u3056\u307e\u306a<a href=\"https:\/\/usqa.questionpro.com\/blog\/ja\/%e3%82%ab%e3%82%b9%e3%82%bf%e3%83%9e%e3%83%bc%e3%82%bf%e3%83%83%e3%83%81%e3%83%9d%e3%82%a4%e3%83%b3%e3%83%88%e3%81%ae%e3%81%9d%e3%81%ae%e6%ad%a3%e4%bd%93%ef%bc%8b%e5%ae%9f%e4%be%8b%e4%bb%98%e3%81%8d\/\">\u30bf\u30c3\u30c1\u30dd\u30a4\u30f3\u30c8\u304c<\/a>\u3042\u308a\u3001\u30b9\u30e0\u30fc\u30ba\u306a\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u3092\u5b9f\u73fe\u3059\u308b\u3053\u3068\u304c\u8ab2\u984c\u306b\u306a\u3063\u3066\u3044\u307e\u3059\u3002<\/p>\n\n<p>\u9867\u5ba2\u6e80\u8db3\u5ea6\u30b9\u30b3\u30a2\u306f\u3001<a href=\"https:\/\/usqa.questionpro.com\/blog\/how-to-measure-customer-satisfaction\/\">\u9867\u5ba2\u6e80\u8db3<\/a>\u5ea6\u3092\u6e2c\u5b9a\u3059\u308b\u305f\u3081\u306e\u6700\u3082\u7c21\u5358\u306a\u65b9\u6cd5\u306e\u4e00\u3064\u3067\u3059\u3002 \u8cfc\u5165\u4f53\u9a13\u3084\u5bfe\u8a71\u306e\u8cea\u306a\u3069\u3001\u9867\u5ba2\u306e\u5e78\u798f\u5ea6\u3092\u6e2c\u5b9a\u3059\u308b\u3082\u306e\u3067\u3059\u3002 \u30d5\u30ec\u30c3\u30c9\u30fb\u30e9\u30a4\u30d2\u30d8\u30eb\u30c9\u304c\u8003\u6848\u3057\u305f<a href=\"https:\/\/www.questionpro.com\/features\/net-promoter-score.html\">\u30cd\u30c3\u30c8\u30d7\u30ed\u30e2\u30fc\u30bf\u30fc\u30b7\u30b9\u30c6\u30e0\u306f<\/a>\u3001\u9867\u5ba2\u304c\u7d44\u7e54\u306b\u3064\u3044\u3066\u3069\u3046\u611f\u3058\u3066\u3044\u308b\u304b\u3001\u53cb\u4eba\u3084\u540c\u50da\u3001\u604b\u4eba\u306b\u652f\u6301\u3059\u308b\u610f\u6b32\u304c\u3042\u308b\u304b\u3092\u7406\u89e3\u3059\u308b\u306e\u306b\u5f79\u7acb\u3061\u307e\u3059\u3002  <\/p>\n\n<p>\u30ab\u30b9\u30bf\u30de\u30a4\u30ba\u3057\u305f\u30a2\u30f3\u30b1\u30fc\u30c8\u3067\u9867\u5ba2\u6e80\u8db3\u5ea6\u3092\u6e2c\u5b9a\u3059\u308b\u3053\u3068\u3067\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30dd\u30fc\u30c8\u30c1\u30fc\u30e0\u306e\u5b9f\u529b\u3092\u77e5\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002 \u512a\u308c\u305f<a href=\"https:\/\/usqa.questionpro.com\/blog\/customer-service\/\">\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9\u306f<\/a>\u3001\u304a\u5ba2\u69d8\u306e\u6e80\u8db3\u5ea6\u3092\u9ad8\u3081\u3001\u30d6\u30e9\u30f3\u30c9\u3078\u306e\u5fe0\u8aa0\u5fc3\u3092\u6301\u7d9a\u3055\u305b\u307e\u3059\u3002 CSAT\u306e\u30b9\u30b3\u30a2\u554f\u984c\u306f\u3001\u3055\u307e\u3056\u307e\u306a\u5074\u9762\u3092\u8abf\u3079\u3001\u4f55\u304c\u3046\u307e\u304f\u3044\u3063\u3066\u3044\u3066\u3001\u4f55\u304c\u3046\u307e\u304f\u3044\u3063\u3066\u3044\u306a\u3044\u306e\u304b\u3092\u7406\u89e3\u3059\u308b\u305f\u3081\u306b\u30ab\u30b9\u30bf\u30de\u30a4\u30ba\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002  <\/p>\n\n<p>\u3053\u306e\u6c4e\u7528\u6027\u306e\u9ad8\u3055\u304c\u3001\u5e02\u5834\u8abf\u67fb\u54e1\u304cCSAT\u306e\u8cea\u554f\u3092\u597d\u3080\u7406\u7531\u3067\u3059\u3002 \u4e00\u822c\u7684\u306b\u306f\u3001\u300c\u5f53\u793e\u306e\u30b5\u30fc\u30d3\u30b9\u306b\u3069\u306e\u7a0b\u5ea6\u6e80\u8db3\u3057\u3066\u3044\u307e\u3059\u304b\u300d\u300c\u8cfc\u5165\u4f53\u9a13\u306b\u3069\u306e\u7a0b\u5ea6\u6e80\u8db3\u3057\u3066\u3044\u307e\u3059\u304b\u300d\u7b49\u3068\u9867\u5ba2\u306b\u5c0b\u306d\u308b\u3053\u3068\u3067\u6e2c\u5b9a\u3055\u308c\u307e\u3059\u3002 \u7b54\u3048\u306f\u30011\uff5e3\u30011\uff5e5\u30011\uff5e10\u306e\u3044\u305a\u308c\u304b\u306e\u8a55\u4fa1\u5c3a\u5ea6\u3067\u8a18\u9332\u3055\u308c\u307e\u3059\u3002<\/p>\n\n<figure class=\"wp-block-image size-full\"><img decoding=\"async\" width=\"917\" height=\"235\" src=\"https:\/\/usqa.questionpro.com\/blog\/wp-content\/uploads\/2023\/06\/image.png\" alt=\"\" class=\"wp-image-795237\" srcset=\"https:\/\/qa-release.questionpro.com\/blog\/wp-content\/uploads\/2023\/06\/image.png 917w, https:\/\/qa-release.questionpro.com\/blog\/wp-content\/uploads\/2023\/06\/image-300x77.png 300w, https:\/\/qa-release.questionpro.com\/blog\/wp-content\/uploads\/2023\/06\/image-768x197.png 768w\" sizes=\"(max-width: 917px) 100vw, 917px\" \/><\/figure>\n\n<p>\u5e02\u5834\u8abf\u67fb\u54e1\u306f\u901a\u5e38\u30015\u6bb5\u968e\u8a55\u4fa1\u3092\u597d\u307f\u3001\u8a55\u4fa1\u306f\u300c\u975e\u5e38\u306b\u307e\u305f\u306f\u975e\u5e38\u306b\u4e0d\u6e80\u300d\u30921\u3001\u300c\u975e\u5e38\u306b\u307e\u305f\u306f\u975e\u5e38\u306b\u6e80\u8db3\u300d\u30925\u3068\u3059\u308b\u3002 \u56de\u7b54\u8005\u304c\u9078\u629e\u80a2\u304b\u3089\u9078\u629e\u3057\u305f\u3082\u306e\u304c\u5831\u544a\u3055\u308c\u305f\u6307\u6a19\u3068\u306a\u308a\u307e\u3059\u3002 \u500b\u4eba\u306e\u597d\u307f\u3092\u52a0\u7b97\u3057\u3001\u56de\u7b54\u7dcf\u6570\u3092\u5b9a\u7fa9\u3055\u308c\u305f\u6642\u9593\u5e2f\u3067\u5272\u3063\u305f\u5272\u5408\u3067\u96c6\u8a08\u3057\u3066\u767b\u9332\u3057\u307e\u3059\u3002<\/p>\n\n<h2 class=\"wp-block-heading\" id=\"Why_is_rating_CSAT_important?\">\u306a\u305cCSAT\u306e\u8a55\u4fa1\u304c\u91cd\u8981\u306a\u306e\u304b\uff1f<\/h2>\n\n<p>\u304a\u5ba2\u69d8\u306e\u58f0\u3092\u96c6\u3081\u308b\u3053\u3068\u3067\u3001\u7d20\u6674\u3089\u3057\u3044<a href=\"https:\/\/www.questionpro.com\/cx\/why\/5-pillars.html\">\u9867\u5ba2\u4f53\u9a13\u3092<\/a>\u63d0\u4f9b\u3059\u308b\u4e0a\u3067\u3001\u4f55\u304c\u6b20\u3051\u3066\u3044\u308b\u306e\u304b\u3092\u7406\u89e3\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002 CSAT\u30b5\u30fc\u30d9\u30a4\u306f\u3001\u305d\u308c\u3092\u5b9f\u73fe\u3059\u308b\u305f\u3081\u306e\u3082\u306e\u3067\u3059\u3002 \u30aa\u30f3\u30e9\u30a4\u30f3\u8abf\u67fb\u3067CSAT\u30ec\u30fc\u30c6\u30a3\u30f3\u30b0\u3092\u4f7f\u7528\u3059\u308b\u3053\u3068\u306f\u3001\u30d6\u30e9\u30f3\u30c9\u3084\u7d44\u7e54\u3092\u53ef\u80fd\u306b\u3059\u308b\u305f\u3081\u306b\u4e0d\u53ef\u6b20\u3067\u3059\uff1a<\/p>\n\n<ul class=\"wp-block-list\">\n<li><h3>\u9867\u5ba2\u30ed\u30a4\u30e4\u30eb\u30c6\u30a3\u3068\u30ea\u30c6\u30f3\u30b7\u30e7\u30f3<\/h3><h3><\/h3><\/li>\n<\/ul>\n\n<p>\u9867\u5ba2\u6e80\u8db3\u5ea6\u304c\u9ad8\u3044\u3068\u3044\u3046\u3053\u3068\u306f\u3001\u9867\u5ba2\u304c\u81ea\u5206\u306e\u4f53\u9a13\u306b\u6e80\u8db3\u3057\u3066\u3044\u308b\u3068\u3044\u3046\u3053\u3068\u3067\u3042\u308a\u3001\u305d\u308c\u304c\u9577\u671f\u7684\u306a\u3064\u306a\u304c\u308a\u3084\u9867\u5ba2\u751f\u6daf\u4fa1\u5024\u306e\u5411\u4e0a\u306b\u3064\u306a\u304c\u308b\u53ef\u80fd\u6027\u304c\u3042\u308a\u307e\u3059\u3002  <\/p>\n\n<p>\u30d6\u30e9\u30f3\u30c9\u306e\u88fd\u54c1\u3084\u30b5\u30fc\u30d3\u30b9\u306b\u6e80\u8db3\u3057\u3066\u3044\u308b\u9867\u5ba2\u306f\u3001\u305d\u306e\u30d6\u30e9\u30f3\u30c9\u306b\u56fa\u57f7\u3059\u308b\u50be\u5411\u304c\u3042\u308a\u307e\u3059\u3002 \u307e\u305f\u3001\u30ea\u30d4\u30fc\u30bf\u30fc\u306b\u306a\u308b\u53ef\u80fd\u6027\u3082\u9ad8\u304f\u3001<a href=\"https:\/\/usqa.questionpro.com\/blog\/ja\/%e9%a1%a7%e5%ae%a2%e7%b6%ad%e6%8c%81%e7%8e%87%ef%bc%9a%e9%a1%a7%e5%ae%a2%e7%b6%ad%e6%8c%81%e7%8e%87%e3%81%a8%e3%81%af%e4%bd%95%e3%81%8b%e3%80%81%e3%81%a9%e3%81%86%e3%81%99%e3%82%8c%e3%81%b0%e5%be%97\/\">\u9867\u5ba2\u7dad\u6301\u7387\u3092<\/a>\u9ad8\u3081\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002<\/p>\n\n<ul class=\"wp-block-list\">\n<li><h3>\u304a\u5ba2\u69d8\u304b\u3089\u306e\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u3068\u6539\u5584\u6a5f\u4f1a<\/h3><h3><\/h3><\/li>\n<\/ul>\n\n<p>\u9867\u5ba2\u6e80\u8db3\u5ea6\u306e\u8a55\u4fa1\u306f\u3001\u5f37\u307f\u30fb\u5f31\u307f\u3092\u793a\u3059\u6709\u76ca\u306a\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u3068\u306a\u308a\u307e\u3059\u3002 \u4f01\u696d\u306f\u3001\u8a55\u4fa1\u3092\u8a55\u4fa1\u3057\u3001\u304a\u5ba2\u69d8\u306e\u610f\u898b\u3092\u7406\u89e3\u3059\u308b\u3053\u3068\u3067\u3001\u7279\u5b9a\u306e\u30da\u30a4\u30f3\u30dd\u30a4\u30f3\u30c8\u3092\u767a\u898b\u3057\u3001\u304a\u5ba2\u69d8\u306e\u554f\u984c\u3092\u89e3\u6c7a\u3057\u3001\u5168\u4f53\u306e\u9867\u5ba2\u4f53\u9a13\u3092\u5411\u4e0a\u3055\u305b\u308b\u305f\u3081\u306b\u96c6\u4e2d\u7684\u306b\u6539\u5584\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002<\/p>\n\n<ul class=\"wp-block-list\">\n<li><h3>\u9867\u5ba2\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8\u306e\u5411\u4e0a<\/h3><h3><\/h3><\/li>\n<\/ul>\n\n<p><a href=\"https:\/\/www.questionpro.com\/customer-satisfaction.html\">CSAT\u30b5\u30fc\u30d9\u30a4\u306f<\/a>\u3001\u30d6\u30e9\u30f3\u30c9\u306e\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8\u3092\u9ad8\u3081\u308b\u306e\u306b\u5f79\u7acb\u3061\u307e\u3059\u3002 \u30a8\u30f3\u30b2\u30fc\u30b8\u3057\u305f\u9867\u5ba2\u306f\u30d6\u30e9\u30f3\u30c9\u306e\u652f\u6301\u8005\u3068\u306a\u308a\u3001\u30dd\u30b8\u30c6\u30a3\u30d6\u306a\u7d4c\u9a13\u3092\u5171\u6709\u3057\u3001\u9006\u5883\u306b\u76f4\u9762\u3057\u3066\u3082\u30d6\u30e9\u30f3\u30c9\u3092\u5b88\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002 \u5f7c\u3089\u306f\u3001\u30d6\u30e9\u30f3\u30c9\u3068\u306e\u4ea4\u6d41\u3001\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u306e\u63d0\u51fa\u3001\u30ed\u30a4\u30e4\u30ea\u30c6\u30a3\u30d7\u30ed\u30b0\u30e9\u30e0\u3078\u306e\u53c2\u52a0\u3001\u30bd\u30fc\u30b7\u30e3\u30eb\u30e1\u30c7\u30a3\u30a2\u3067\u306e\u7a4d\u6975\u7684\u306a\u5bfe\u8a71\u306b\u53c2\u52a0\u3059\u308b\u50be\u5411\u304c\u5f37\u3044\u3067\u3059\u3002<\/p>\n\n<ul class=\"wp-block-list\">\n<li><h3>\u9867\u5ba2\u4e2d\u5fc3\u4e3b\u7fa9<\/h3><h3><\/h3><\/li>\n<\/ul>\n\n<p>\u9867\u5ba2\u6e80\u8db3\u5ea6\u3092\u6e2c\u5b9a\u3059\u308b\u3053\u3068\u306f\u3001\u4f01\u696d\u304c\u9867\u5ba2\u5fd7\u5411\u3092\u6301\u3064\u3053\u3068\u306b\u3064\u306a\u304c\u308a\u307e\u3059\u3002 \u4f01\u696d\u306f\u3001\u9867\u5ba2\u306e\u5e78\u798f\u3092\u512a\u5148\u3059\u308b\u3053\u3068\u3067\u3001\u9867\u5ba2\u306e\u8981\u6c42\u3092\u7406\u89e3\u3057\u3001\u305d\u308c\u306b\u5fdc\u3048\u308b\u3053\u3068\u306b\u5c02\u5ff5\u3057\u3066\u3044\u307e\u3059\u3002 \u3053\u306e\u9867\u5ba2\u4e2d\u5fc3\u4e3b\u7fa9\u306e\u6226\u7565\u306f\u3001\u3064\u306a\u304c\u308a\u3092\u5f37\u5316\u3057\u3001\u4fe1\u983c\u3092\u751f\u307f\u51fa\u3057\u3001\u5168\u4f53\u306eCSAT\u3092\u5411\u4e0a\u3055\u305b\u307e\u3059\u3002<\/p>\n\n<p>CSAT\u306e\u91cd\u8981\u6027\u306b\u3064\u3044\u3066\u306f\u3001\u30d6\u30ed\u30b0\u3067\u78ba\u8a8d\u3057\u3066\u304f\u3060\u3055\u3044\u3002 <a href=\"https:\/\/www.questionpro.com\/cx\/\">CX\u30de\u30cd\u30b8\u30e1\u30f3\u30c8\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u306f<\/a>\u3001\u512a\u308c\u305f\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u3092\u63d0\u4f9b\u3059\u308b\u305f\u3081\u306e\u30ea\u30a2\u30eb\u30bf\u30a4\u30e0\u306a\u30a4\u30f3\u30b5\u30a4\u30c8\u3092\u63d0\u4f9b\u3057\u307e\u3059\u3002<\/p>\n\n<h2 class=\"wp-block-heading\" id=\"Types_of_customer_satisfaction_rating_scales\">\u9867\u5ba2\u6e80\u8db3\u5ea6\u8a55\u4fa1\u5c3a\u5ea6\u306e\u7a2e\u985e<\/h2>\n\n<p>\u8a55\u4fa1\u5c3a\u5ea6\u306f\u3001\u30aa\u30f3\u30e9\u30a4\u30f3<a href=\"https:\/\/www.questionpro.com\/customer-satisfaction.html\">\u9867\u5ba2\u6e80\u8db3\u5ea6\u30a2\u30f3\u30b1\u30fc\u30c8\u3067<\/a> <a href=\"https:\/\/usqa.questionpro.com\/blog\/customer-satisfaction-kpi\/\">\u9867\u5ba2\u6e80\u8db3\u5ea6\u306eKPI\u3092<\/a>\u6b63\u78ba\u306b\u6e2c\u5b9a\u3059\u308b\u306e\u306b\u5f79\u7acb\u3061\u307e\u3059\u3002 \u7814\u7a76\u8005\u306f\u30013\u70b9\u30015\u70b9\u30017\u70b9\u300110\u70b9\u300111\u70b9\u306e\u8a55\u4fa1\u30b9\u30b1\u30fc\u30eb\u3092\u4f7f\u7528\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002 \u8a55\u4fa1\u5c3a\u5ea6\u306e\u9078\u629e\u306f\u3001\u5b9f\u65bd\u3059\u308b\u8abf\u67fb\u306e\u7a2e\u985e\u3068\u7126\u70b9\u306b\u3088\u3063\u3066\u7570\u306a\u308a\u307e\u3059\u3002<\/p>\n\n<ul class=\"wp-block-list\">\n<li><h3>3\u6bb5\u968e\u8a55\u4fa1<\/h3><h3><\/h3><\/li>\n<\/ul>\n\n<p>\u3053\u306e\u30b9\u30b1\u30fc\u30eb\u306f\u3001\u8996\u899a\u7a7a\u9593\u306b\u5236\u7d04\u304c\u3042\u308b\u5834\u5408\u306b\u4f7f\u7528\u3055\u308c\u307e\u3059\u3002 \u56de\u7b54\u8005\u304b\u3089\u9069\u5207\u306a\u30c7\u30fc\u30bf\u3092\u53ce\u96c6\u3059\u308b\u306e\u306b\u5f79\u7acb\u3061\u3001\u8996\u899a\u7684\u306b\u3082\u9b45\u529b\u7684\u3067\u3059\u3002  <\/p>\n\n<p>\u4e71\u96d1\u306a\u30a2\u30f3\u30b1\u30fc\u30c8\u306f\u4e0d\u5feb\u611f\u3092\u4e0e\u3048\u3001\u56de\u7b54\u7387\u3084\u30a2\u30f3\u30b1\u30fc\u30c8\u5b8c\u4e86\u7387\u3082\u975e\u5e38\u306b\u4f4e\u304f\u306a\u308a\u307e\u3059\u3002 \u30b7\u30f3\u30d7\u30eb\u306a\u9867\u5ba2\u6e80\u8db3\u5ea6\u8abf\u67fb\u306e\u8cea\u554f\u3092\u4f7f\u7528\u3057\u3066\u3001\u56de\u7b54\u7387\u3092\u5411\u4e0a\u3055\u305b\u3001\u9867\u5ba2\u306e\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u3092\u6700\u5927\u9650\u306b\u53ce\u96c6\u3057\u307e\u3059\u3002<\/p>\n\n<ul class=\"wp-block-list\">\n<li><h3>5\u6bb5\u968e\u8a55\u4fa1<\/h3><h3><\/h3><\/li>\n<\/ul>\n\n<p>\u4fe1\u983c\u6027\u306e\u9ad8\u3055\u304b\u3089\u591a\u304f\u306e\u7814\u7a76\u8005\u306b\u597d\u307e\u308c\u3066\u3044\u308b5\u6bb5\u968e\u8a55\u4fa1\u306f\u3001\u5358\u6975\u6027\u306e\u5c3a\u5ea6\u3067\u5927\u304d\u306a\u6210\u679c\u3092\u4e0a\u3052\u3066\u3044\u307e\u3059\u3002 \u3053\u306e\u5c3a\u5ea6\u306f\u3001\u65b0\u88fd\u54c1\u3084\u30b5\u30fc\u30d3\u30b9\u306b\u5bfe\u3059\u308b\u9867\u5ba2\u6e80\u8db3\u5ea6\u306b\u3064\u3044\u3066\u3001\u9867\u5ba2\u306e\u58f0\u3092\u53ce\u96c6\u3059\u308b\u306e\u306b\u4fbf\u5229\u3067\u3059\u3002<\/p>\n\n<ul class=\"wp-block-list\">\n<li><h3>7\u6bb5\u968e\u8a55\u4fa1<\/h3><h3><\/h3><\/li>\n<\/ul>\n\n<p>\u7814\u7a76\u8005\u306e\u9593\u3067\u306f5\u6bb5\u968e\u8a55\u4fa1\u3068\u540c\u69d8\u306b\u597d\u307e\u308c\u3001\u3053\u306e\u5c3a\u5ea6\u306f\u53cc\u6975\u6027\u969c\u5bb3\u306e\u5c3a\u5ea6\u306b\u6700\u3082\u9069\u3057\u3066\u3044\u307e\u3059\u3002 \u3053\u306e\u8a55\u4fa1\u5c3a\u5ea6\u306f\u3001\u65b0\u3057\u304f\u767a\u58f2\u3055\u308c\u305f\u88fd\u54c1\u3084\u30b5\u30fc\u30d3\u30b9\u306e\u9867\u5ba2\u6e80\u8db3\u5ea6\u3092\u6e2c\u5b9a\u3059\u308b\u5834\u5408\u306b\u6700\u9069\u3067\u3059\u3002<\/p>\n\n<ul class=\"wp-block-list\">\n<li><h3>10\u70b9\u6e80\u70b9\u8a55\u4fa1<\/h3><h3><\/h3><\/li>\n<\/ul>\n\n<p>10\u70b9\u30b9\u30b1\u30fc\u30eb\u306f\u3001\u8a73\u7d30\u306a\u30c7\u30fc\u30bf\u3092\u53ce\u96c6\u3059\u308b\u3053\u3068\u3092\u610f\u56f3\u3057\u3066\u3044\u308b\u5834\u5408\u306b\u6700\u3082\u52b9\u679c\u7684\u3067\u3059\u3002 \u3053\u306e\u5c3a\u5ea6\u3067\u306f\u30019\u306810\u304c\u7dcf\u5408\u7684\u306a<a href=\"https:\/\/usqa.questionpro.com\/blog\/ja\/%e3%82%ab%e3%82%b9%e3%82%bf%e3%83%9e%e3%83%bc%e3%83%bb%e3%82%b5%e3%83%86%e3%82%a3%e3%82%b9%e3%83%95%e3%82%a1%e3%82%af%e3%82%b7%e3%83%a7%e3%83%b3%e3%81%ae%e7%a7%98%e8%a8%a3%e3%81%a8%e3%83%a1%e3%83%aa\/\">\u9867\u5ba2\u6e80\u8db3<\/a>\u5ea6\u3092\u793a\u3057\u3066\u3044\u307e\u3059\u3002 \u7814\u7a76\u8005\u306f\u3001\u9867\u5ba2\u30d7\u30ed\u30bb\u30b9\u3092\u3055\u3089\u306b\u6d17\u7df4\u3055\u305b\u308b\u305f\u3081\u306b\u30012\u3064\u306e\u8a55\u4fa1\u3092\u3055\u3089\u306b\u533a\u5225\u3057\u3066\u691c\u8a0e\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002<\/p>\n\n<ul class=\"wp-block-list\">\n<li><h3>11\u6bb5\u968e\u8a55\u4fa1<\/h3><h3><\/h3><\/li>\n<\/ul>\n\n<p>\u3053\u306e\u8a55\u4fa1\u5c3a\u5ea6\u306f\u3001CSAT\u30920\uff5e10\u3067\u6e2c\u5b9a\u3059\u308b\u3082\u306e\u3067\u3001\u304a\u5ba2\u69d8\u304c\u3088\u308a\u7c21\u5358\u306b\u6e80\u8db3\u5ea6\u3092\u8a55\u4fa1\u3067\u304d\u308b\u3053\u3068\u304b\u3089\u4f7f\u7528\u3055\u308c\u3066\u3044\u307e\u3059\u3002 \u3053\u306e\u8a55\u4fa1\u5c3a\u5ea6\u306f\u3001\u6e80\u8db3\u5ea6\u3092\u3088\u308a\u6b63\u78ba\u306b\u8868\u73fe\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u308b\u305f\u3081\u3001\u4e16\u754c\u7684\u306b\u591a\u304f\u306e\u7d44\u7e54\u3084\u7814\u7a76\u8005\u304c\u5229\u7528\u3057\u3066\u3044\u307e\u3059\u3002<\/p>\n\n<h2 class=\"wp-block-heading\" id=\"How_does_customer_satisfaction_rating_work?\">\u9867\u5ba2\u6e80\u8db3\u5ea6\u8a55\u4fa1\u306e\u4ed5\u7d44\u307f\u306f\uff1f<\/h2>\n\n<p>\u4e00\u822c\u7684\u306bCSAT\u8a55\u4fa1\u306f\u3001\u9867\u5ba2\u306e\u58f0\u3092\u96c6\u3081\u3001\u305d\u306e\u58f0\u304b\u3089\u6e80\u8db3\u5ea6\u3092\u5224\u65ad\u3059\u308b\u4ed5\u7d44\u307f\u306b\u306a\u3063\u3066\u3044\u307e\u3059\u3002 \u666e\u6bb5\u306f\u3053\u3093\u306a\u611f\u3058\u3067\u3059\uff1a<\/p>\n\n<figure class=\"wp-block-image size-full\"><img decoding=\"async\" width=\"1410\" height=\"1182\" src=\"https:\/\/usqa.questionpro.com\/blog\/wp-content\/uploads\/2023\/06\/how-does-customer-satisfaction-rating-work.jpg\" alt=\"\" class=\"wp-image-795226\"\/><\/figure>\n\n<ul class=\"wp-block-list\">\n<li><h3>\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u306e\u53ce\u96c6<\/h3><h3><\/h3><\/li>\n<\/ul>\n\n<p>\u30a2\u30f3\u30b1\u30fc\u30c8\u3001\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u30d5\u30a9\u30fc\u30e0\u3001\u30aa\u30f3\u30e9\u30a4\u30f3\u30ec\u30d3\u30e5\u30fc\u3001\u30bd\u30fc\u30b7\u30e3\u30eb\u30e1\u30c7\u30a3\u30a2\u30e2\u30cb\u30bf\u30ea\u30f3\u30b0\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30dd\u30fc\u30c8\u3068\u306e\u3084\u308a\u53d6\u308a\u306a\u3069\u3001\u4f01\u696d\u304c\u9867\u5ba2\u304b\u3089\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u3092\u53ce\u96c6\u3059\u308b\u305f\u3081\u306b\u4f7f\u7528\u3059\u308b\u3082\u306e\u306f\u3059\u3079\u3066\u3042\u308a\u307e\u3059\u3002 \u304a\u5ba2\u69d8\u306f\u3001\u3053\u308c\u3089\u306e\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u30c1\u30e3\u30cd\u30eb\u3092\u5229\u7528\u3057\u3066\u3001\u81ea\u5206\u306e\u8003\u3048\u3084\u7d4c\u9a13\u3001\u6e80\u8db3\u5ea6\u306a\u3069\u3092\u4f1d\u3048\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002<\/p>\n\n<p>\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u3092\u53ce\u96c6\u3057\u305f\u5f8c\u3001\u304a\u5ba2\u69d8\u306f\u500b\u4eba\u7684\u306a\u7d4c\u9a13\u3084\u8a8d\u8b58\u306b\u57fa\u3065\u3044\u3066\u88fd\u54c1\u3092\u8a55\u4fa1\u3057\u307e\u3059\u3002 \u4f01\u696d\u3067\u306f\u3001\u9867\u5ba2\u6e80\u8db3\u5ea6\u8abf\u67fb\u306b\u304a\u3044\u3066\u3001\u6e80\u8db3\u5ea6\u3092\u8a55\u4fa1\u3059\u308b\u305f\u3081\u306b\u8a55\u4fa1\u5c3a\u5ea6\u3092\u5229\u7528\u3059\u308b\u3053\u3068\u304c\u4e00\u822c\u7684\u3067\u3059\u3002  <\/p>\n\n<p>\u3053\u308c\u3089\u306e\u5c3a\u5ea6\u306f\u3001\u6570\u5024\u7684\uff08\u4f8b\uff1a1\uff5e5\u30011\uff5e10\uff09\u307e\u305f\u306f\u8a18\u8ff0\u7684\uff08\u4f8b\uff1a\u6975\u3081\u3066\u4e0d\u6e80\u3001\u4e0d\u6e80\u3001\u4e2d\u7acb\u3001\u6e80\u8db3\u3001\u6975\u3081\u3066\u6e80\u8db3\uff09\u306a\u3082\u306e\u3068\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u308b\u3002<\/p>\n\n<ul class=\"wp-block-list\">\n<li><h3>\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u306e\u5206\u6790<\/h3><h3><\/h3><\/li>\n<\/ul>\n\n<p>\u4f01\u696d\u306f\u3001\u304a\u5ba2\u69d8\u306e\u58f0\u3092\u5206\u6790\u3057\u3001\u9867\u5ba2\u6e80\u8db3\u5ea6\u3092\u6e2c\u5b9a\u3057\u3066\u3044\u307e\u3059\u3002 \u3053\u306e\u5206\u6790\u3067\u306f\u3001\u5e73\u5747\u8a55\u4fa1\u3084\u30d1\u30fc\u30bb\u30f3\u30c6\u30fc\u30b8\u306a\u3069\u3001\u8a55\u4fa1\u5c3a\u5ea6\u3092\u7528\u3044\u305f\u7d71\u8a08\u6307\u6a19\u3092\u7b97\u51fa\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002 CSAT\u3092\u8a55\u4fa1\u3057\u3001\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u306e\u30d1\u30bf\u30fc\u30f3\u3092\u660e\u3089\u304b\u306b\u3059\u308b\u305f\u3081\u3067\u3059\u3002<\/p>\n\n<ul class=\"wp-block-list\">\n<li><h3>\u30e1\u30c8\u30ea\u30c3\u30af\u30b9<\/h3><h3><\/h3><\/li>\n<\/ul>\n\n<p>\u9867\u5ba2\u6e80\u8db3\u5ea6\u3092\u6e2c\u308b\u6307\u6a19\u3068\u3057\u3066\u306f\u3001NPS\uff08Net Promoter Score\uff09\u3001CSAT\uff08Customer Satisfaction Score\uff09\u3001CES\uff08Customer Effort Score\uff09\u306a\u3069\u3001\u72ec\u81ea\u306e\u6307\u6a19\u304c\u3088\u304f\u4f7f\u308f\u308c\u307e\u3059\u3002 \u5404\u30e1\u30fc\u30bf\u30fc\u306b\u306f\u3001\u5b9a\u91cf\u7684\u306a\u9867\u5ba2\u6e80\u8db3\u5ea6\u3092\u6e2c\u5b9a\u3059\u308b\u305f\u3081\u306e\u65b9\u6cd5\u8ad6\u3084\u8a08\u7b97\u5f0f\u304c\u3042\u308a\u307e\u3059\u3002<\/p>\n\n<ul class=\"wp-block-list\">\n<li><h3>\u7d50\u679c\u306e\u89e3\u91c8<\/h3><h3><\/h3><\/li>\n<\/ul>\n\n<p>CSAT\u306f\u30c7\u30fc\u30bf\u3068\u5206\u6790\u3067\u8a55\u4fa1\u3057\u307e\u3059\u3002 \u30d1\u30d5\u30a9\u30fc\u30de\u30f3\u30b9\u3092\u8a55\u4fa1\u3057\u3001\u6539\u5584\u3059\u3079\u304d\u70b9\u3092\u7279\u5b9a\u3059\u308b\u305f\u3081\u306b\u3001\u30d9\u30f3\u30c1\u30de\u30fc\u30af\u3001\u696d\u754c\u6a19\u6e96\u3001\u307e\u305f\u306f\u904e\u53bb\u306e\u30c7\u30fc\u30bf\u3068\u7d50\u679c\u3092\u6bd4\u8f03\u3059\u308b\u3002<\/p>\n\n<ul class=\"wp-block-list\">\n<li><h3>\u884c\u52d5\u3068\u6539\u5584<\/h3><h3><\/h3><\/li>\n<\/ul>\n\n<p>\u4f01\u696d\u306f\u3001\u9867\u5ba2\u6e80\u8db3\u5ea6\u306e\u8a55\u4fa1\u306b\u57fa\u3065\u3044\u3066\u30a2\u30af\u30b7\u30e7\u30f3\u30d7\u30e9\u30f3\u3092\u4f5c\u6210\u3057\u3001\u9867\u5ba2\u6e80\u8db3\u5ea6\u3092\u5411\u4e0a\u3055\u305b\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002 \u3053\u306e\u3088\u3046\u306a\u6226\u7565\u306b\u306f\u3001\u88fd\u54c1\u306e\u6a5f\u80fd\u5411\u4e0a\u3001\u9867\u5ba2\u30b5\u30fc\u30d3\u30b9\u3001\u30aa\u30da\u30ec\u30fc\u30b7\u30e7\u30f3\u306a\u3069\u3001\u9867\u5ba2\u306e\u671f\u5f85\u3092\u6e80\u305f\u3059\u305f\u3081\u306e\u8abf\u6574\u304c\u542b\u307e\u308c\u307e\u3059\u3002<\/p>\n\n<ul class=\"wp-block-list\">\n<li><h3>\u30e2\u30cb\u30bf\u30ea\u30f3\u30b0\u3068\u30a4\u30c6\u30ec\u30fc\u30b7\u30e7\u30f3<\/h3><h3><\/h3><\/li>\n<\/ul>\n\n<p>\u9867\u5ba2\u6e80\u8db3\u5ea6\u8a55\u4fa1\u306f\u7d99\u7d9a\u4e2d\u3067\u3059\u3002 \u4f01\u696d\u306f\u3001\u9867\u5ba2\u6e80\u8db3\u5ea6\u3092\u9577\u671f\u7684\u306b\u8ffd\u8de1\u3057\u307e\u3059\u3002 \u6539\u5584\u7b56\u306e\u52b9\u679c\u3092\u5206\u6790\u3057\u3001\u5fc5\u8981\u306b\u5fdc\u3058\u3066\u3055\u3089\u306b\u8abf\u6574\u3092\u52a0\u3048\u3001CSAT\u5411\u4e0a\u306e\u305f\u3081\u306e\u6226\u7565\u3092\u53cd\u5fa9\u3059\u308b\u306e\u306b\u5f79\u7acb\u3061\u307e\u3059\u3002<\/p>\n\n<h2 class=\"wp-block-heading\" id=\"Which_metrics_are_commonly_used_to_measure_and_rate_customer_satisfaction?\">\u9867\u5ba2\u6e80\u8db3\u5ea6\u3092\u6e2c\u5b9a\u30fb\u8a55\u4fa1\u3059\u308b\u305f\u3081\u306b\u3088\u304f\u4f7f\u308f\u308c\u308b\u6307\u6a19\u306f\u3069\u308c\u3067\u3059\u304b\uff1f<\/h2>\n\n<p>\u9867\u5ba2\u6e80\u8db3\u5ea6\u3092\u6e2c\u5b9a\u3059\u308b\u305f\u3081\u306b\u30a2\u30f3\u30b1\u30fc\u30c8\u3092\u5229\u7528\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002\u7d44\u7e54\u306f\u3001\u6e80\u8db3\u5ea6\u3092\u9ad8\u3081\u308b\u305f\u3081\u306b\u3001\u9867\u5ba2\u30b5\u30fc\u30d3\u30b9\u306e\u6539\u5584\u3068\u7a4d\u6975\u7684\u306a\u884c\u52d5\u306b\u7126\u70b9\u3092\u5f53\u3066\u308b\u3079\u304d\u3067\u3059\u3002 <a href=\"https:\/\/usqa.questionpro.com\/blog\/how-to-measure-customer-satisfaction\/\">CSAT\u3092\u6e2c\u5b9a<\/a>\u3059\u308b\u3068\u306a\u308b\u3068\u30017\u3064\u306e\u91cd\u8981\u306a\u6307\u6a19\u304c\u3042\u308a\u307e\u3059\uff1a<\/p>\n\n<ol class=\"wp-block-list\">\n<li><h3><a href=\"https:\/\/usqa.questionpro.com\/blog\/ja\/customer-effort-score-4\/\">\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30d5\u30a9\u30fc\u30c8\u30b9\u30b3\u30a2\uff08CES\uff09<\/a><\/h3><\/li>\n<\/ol>\n\n<p>\u4f01\u696d\u3068\u5bfe\u8a71\u3057\u305f\u308a\u3001\u3042\u308b\u4ed5\u4e8b\u3092\u3059\u308b\u305f\u3081\u306e\u52aa\u529b\u306f\u3001<a href=\"https:\/\/usqa.questionpro.com\/blog\/ja\/customer-effort-score-4\/\">\u30ab\u30b9\u30bf\u30de\u30fc\u30fb\u30a8\u30d5\u30a9\u30fc\u30c8\u30fb\u30b9\u30b3\u30a2\u306b\u3088\u3063\u3066<\/a>\u6e2c\u5b9a\u3055\u308c\u307e\u3059\u3002 \u304a\u5ba2\u69d8\u306b\u306f\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30d5\u30a9\u30fc\u30c8\u30b9\u30b3\u30a2\u306e\u30ec\u30d9\u30eb\u30921\uff5e5\u30841\uff5e10\u306a\u3069\u306e\u30b9\u30b1\u30fc\u30eb\u3067\u8a55\u4fa1\u3057\u3066\u3044\u305f\u3060\u304d\u307e\u3059\u3002  <\/p>\n\n<ol class=\"wp-block-list\" start=\"2\">\n<li><h3>\u30cd\u30c3\u30c8\u30d7\u30ed\u30e2\u30fc\u30bf\u30fc\u30b9\u30b3\u30a2\uff08NPS\uff09<\/h3><h3><\/h3><\/li>\n<\/ol>\n\n<p><a href=\"https:\/\/www.questionpro.com\/features\/net-promoter-score.html\">Net Promoter Score\u306f<\/a>\u3001\u9867\u5ba2\u30ed\u30a4\u30e4\u30eb\u30c6\u30a3\u3068\u3001\u9867\u5ba2\u304c\u305d\u306e\u4f01\u696d\u3092\u4ed6\u306e\u4eba\u306b\u52e7\u3081\u308b\u53ef\u80fd\u6027\u3092\u8a55\u4fa1\u3059\u308b\u3082\u306e\u3067\u3059\u3002 \u304a\u5ba2\u69d8\u306b\u306f\u3001\u7d39\u4ecb\u3059\u308b\u53ef\u80fd\u6027\u30920\uff5e10\u6bb5\u968e\u3067\u8a55\u4fa1\u3057\u3066\u3044\u305f\u3060\u3044\u3066\u3044\u307e\u3059\u3002<\/p>\n\n<ol class=\"wp-block-list\" start=\"3\">\n<li><h3>\u30ab\u30b9\u30bf\u30de\u30fc\u30fb\u30b5\u30fc\u30d3\u30b9\u30fb\u30b5\u30c6\u30a3\u30b9\u30d5\u30a1\u30af\u30b7\u30e7\u30f3\uff08CSS\uff09<\/h3><\/li>\n<\/ol>\n\n<p>CSS\uff08Customer Service Satisfaction\uff09\u3068\u306f\u3001CSAT\u304c\u53d7\u3051\u308b\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9\u3092\u6e2c\u5b9a\u30fb\u8a55\u4fa1\u3059\u308b\u305f\u3081\u306e\u6307\u6a19\u3067\u3059\u3002 \u3053\u308c\u306f\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9\u62c5\u5f53\u8005\u307e\u305f\u306f\u30c1\u30fc\u30e0\u304c\u63d0\u4f9b\u3059\u308b\u95a2\u4e0e\u3001\u30b5\u30dd\u30fc\u30c8\u3001\u304a\u3088\u3073\u652f\u63f4\u306e\u30ec\u30d9\u30eb\u306b\u95a2\u3059\u308b\u3082\u306e\u3067\u3059\u3002<\/p>\n\n<ol class=\"wp-block-list\" start=\"4\">\n<li><h3>\u9867\u5ba2\u6e80\u8db3\u5ea6\uff08CSAT)<\/h3><h3><\/h3><\/li>\n<\/ol>\n\n<p><a href=\"https:\/\/www.questionpro.com\/cx\/csat.html\"> \u9867\u5ba2\u6e80\u8db3\u5ea6\u30b9\u30b3\u30a2\u306f<\/a>\u3001\u7279\u5b9a\u306e\u88fd\u54c1\u3001\u30b5\u30fc\u30d3\u30b9\u3001\u307e\u305f\u306f\u30a4\u30f3\u30bf\u30e9\u30af\u30b7\u30e7\u30f3\u306b\u5bfe\u3059\u308b\u304a\u5ba2\u69d8\u306e\u6e80\u8db3\u5ea6\u3092\u8a55\u4fa1\u3059\u308b\u3082\u306e\u3067\u3059\u3002 \u305d\u306e\u4f53\u9a13\u306b\u57fa\u3065\u304d\u3001\u304a\u5ba2\u69d8\u306b\u6e80\u8db3\u5ea6\u30921\uff5e5\u30841\uff5e10\u306a\u3069\u306e\u5c3a\u5ea6\u3067\u63a1\u70b9\u3057\u3066\u3044\u305f\u3060\u304d\u307e\u3059\u3002 \u5e73\u5747\u8a55\u4fa1\u306b\u3088\u3063\u3066\u3001\u7dcf\u5408\u7684\u306a\u6e80\u8db3\u5ea6\u3092\u793a\u3059CSAT\u30b9\u30b3\u30a2\u304c\u6c7a\u5b9a\u3055\u308c\u307e\u3059\u3002<\/p>\n\n<ol class=\"wp-block-list\" start=\"5\">\n<li><h3>\u9867\u5ba2\u96e2\u8131\u7387\uff08CCR\uff09<\/h3><h3><\/h3><\/li>\n<\/ol>\n\n<p><a href=\"https:\/\/usqa.questionpro.com\/blog\/ja\/%e9%a1%a7%e5%ae%a2%e9%9b%a2%e5%8f%8d%ef%bc%9a%e5%ae%9a%e7%be%a9%e3%80%81%e7%8e%87%e3%80%81%e5%88%86%e6%9e%90%e3%80%81%e4%ba%88%e6%b8%ac\/\">\u9867\u5ba2\u89e3\u7d04\u7387\u3068\u306f<\/a>\u3001\u3042\u308b\u671f\u9593\u5185\u306b\u4f01\u696d\u3068\u306e\u53d6\u5f15\u3092\u4e2d\u6b62\u3057\u305f\u9867\u5ba2\u306e\u5272\u5408\u306e\u3053\u3068\u3067\u3059\u3002 \u89e3\u7d04\u7387\u304c\u4f4e\u3044\u3068\u3044\u3046\u3053\u3068\u306f\u3001\u9867\u5ba2\u6e80\u8db3\u5ea6\u3084\u30ed\u30a4\u30e4\u30ea\u30c6\u30a3\u304c\u9ad8\u3044\u3068\u3044\u3046\u3053\u3068\u3067\u3059\u3002<\/p>\n\n<ol class=\"wp-block-list\" start=\"6\">\n<li><h3>\u30ab\u30b9\u30bf\u30de\u30fc\u30d8\u30eb\u30b9\u30b9\u30b3\u30a2\uff08CHS\uff09<\/h3><h3><\/h3><\/li>\n<\/ol>\n\n<p>\u30ab\u30b9\u30bf\u30de\u30fc\u30d8\u30eb\u30b9\u30b9\u30b3\u30a2\uff08CHS\uff09\u3068\u306f\u3001\u9867\u5ba2\u3084\u30a2\u30ab\u30a6\u30f3\u30c8\u306e\u5168\u4f53\u7684\u306a\u5065\u5eb7\u72b6\u614b\u3084\u6e80\u8db3\u5ea6\u3092\u8a55\u4fa1\u3059\u308b\u305f\u3081\u306b\u7528\u3044\u3089\u308c\u308b\u7d71\u8a08\u5024\u3067\u3059\u3002 \u9867\u5ba2\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8\u3001\u30ed\u30a4\u30e4\u30eb\u30c6\u30a3\u3001\u89e3\u7d04\u30ea\u30b9\u30af\u306a\u3069\u3092\u6570\u5024\u3067\u628a\u63e1\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002<\/p>\n\n<ol class=\"wp-block-list\" start=\"7\">\n<li><h3>\u30ab\u30b9\u30bf\u30de\u30fc\u30ec\u30d3\u30e5\u30fc<\/h3><h3><\/h3><\/li>\n<\/ol>\n\n<p>\u307e\u305f\u3001\u30ec\u30d3\u30e5\u30fc\u30b5\u30a4\u30c8\u3001\u30bd\u30fc\u30b7\u30e3\u30eb\u30e1\u30c7\u30a3\u30a2\u3001E\u30b3\u30de\u30fc\u30b9\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u306a\u3069\u306e\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u306b\u304a\u3051\u308b\u30aa\u30f3\u30e9\u30a4\u30f3\u8a55\u4fa1\u3084\u30ec\u30d3\u30e5\u30fc\u3082\u3001\u9867\u5ba2\u6e80\u8db3\u5ea6\u3092\u6570\u5024\u5316\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002<\/p>\n\n<p>\u3053\u308c\u3089\u306e\u8a73\u7d30\u306b\u3064\u3044\u3066\u306f\u3001<a href=\"https:\/\/usqa.questionpro.com\/blog\/metrics-to-measure-customer-satisfaction\/\">CSAT\u6e2c\u5b9a\u306e\u4e3b\u306a\u6307\u6a19\u3092<\/a>\u30d6\u30ed\u30b0\u3067\u3054\u78ba\u8a8d\u304f\u3060\u3055\u3044\u3002<\/p>\n\n<h2 class=\"wp-block-heading\" id=\"How_QuestionPro_CX_helps_in_customer_satisfaction_rating?\">QuestionPro CX\u306f\u9867\u5ba2\u6e80\u8db3\u5ea6\u8a55\u4fa1\u306b\u3069\u306e\u3088\u3046\u306b\u5f79\u7acb\u3063\u3066\u3044\u307e\u3059\u304b\uff1f<\/h2>\n\n<p>CX\u30bd\u30d5\u30c8\u30a6\u30a7\u30a2\u300cQuestionPro\u300d\u306f\u3001\u8c4a\u5bcc\u306a\u6a5f\u80fd\u3067\u9867\u5ba2\u6e80\u8db3\u5ea6\u3092\u5411\u4e0a\u3055\u305b\u307e\u3059\u3002 CSAT\uff08\u9867\u5ba2\u6e80\u8db3\u5ea6\uff09\u3001NPS\uff08\u30cd\u30c3\u30c8\u30d7\u30ed\u30e2\u30fc\u30bf\u30fc\u30b9\u30b3\u30a2\uff09\u8abf\u67fb\u306e\u5b8c\u5168\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u3092\u63d0\u4f9b\u3057\u3066\u3044\u307e\u3059\u3002 QuestionPro CX\u30bd\u30d5\u30c8\u30a6\u30a7\u30a2\u306f\u3001\u6b21\u306e\u3088\u3046\u306a\u65b9\u6cd5\u3067\u9867\u5ba2\u6e80\u8db3\u5ea6\u3092\u5411\u4e0a\u3055\u305b\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\uff1a<\/p>\n\n<ul class=\"wp-block-list\">\n<li><h3>CSAT\u8abf\u67fb<\/h3><\/li>\n<\/ul>\n\n<p>CX\u30bd\u30d5\u30c8\u30a6\u30a7\u30a2\u300cQuestionPro\u300d\u306f\u3001CSAT\u30a2\u30f3\u30b1\u30fc\u30c8\u3092\u4f5c\u6210\u30fb\u914d\u5e03\u3057\u3001\u304a\u5ba2\u69d8\u306e\u58f0\u3092\u805e\u304f\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002 \u3053\u308c\u3089\u306e\u8abf\u67fb\u306f\u3001CSAT\u3084\u88fd\u54c1\u30fb\u30b5\u30fc\u30d3\u30b9\u306e\u5168\u4f53\u7684\u306a\u4f53\u9a13\u3092\u6e2c\u5b9a\u3059\u308b\u3082\u306e\u3067\u3059\u3002 \u4f01\u696d\u306f\u3001\u8fd4\u4fe1\u3092\u7814\u7a76\u3059\u308b\u3053\u3068\u3067\u3001\u9867\u5ba2\u306e\u8ab2\u984c\u3092\u6539\u5584\u3057\u3001\u89e3\u6c7a\u3057\u3001\u6e80\u8db3\u5ea6\u3092\u9ad8\u3081\u308b\u3053\u3068\u304c\u3067\u304d\u308b\u304b\u3082\u3057\u308c\u307e\u305b\u3093\u3002<\/p>\n\n<ul class=\"wp-block-list\">\n<li><h3>NPS\u30a2\u30f3\u30b1\u30fc\u30c8<\/h3><\/li>\n<\/ul>\n\n<p>Net Promoter Score\u306f\u3001\u9867\u5ba2\u6e80\u8db3\u5ea6\u306e\u6307\u6a19\u3068\u3057\u3066\u3088\u304f\u77e5\u3089\u308c\u3066\u3044\u307e\u3059\u3002 QuestionPro CX\u30bd\u30d5\u30c8\u30a6\u30a7\u30a2\u3067\u306f\u3001\u9867\u5ba2\u304c\u88fd\u54c1\u3084\u30b5\u30fc\u30d3\u30b9\u3092\u63a8\u85a6\u3059\u308b\u53ef\u80fd\u6027\u30920\uff5e10\u6bb5\u968e\u3067\u8a55\u4fa1\u3067\u304d\u308bNPS\u30a2\u30f3\u30b1\u30fc\u30c8\u3092\u4f5c\u6210\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002 \u56de\u7b54\u306f\u3001\u304a\u5ba2\u69d8\u3092Promoters\u3001Passives\u3001Detractor\u306b\u5206\u985e\u3057\u3066\u3044\u307e\u3059\u3002  <\/p>\n\n<ul class=\"wp-block-list\">\n<li><h3>\u8a55\u4fa1\u5c3a\u5ea6<\/h3><\/li>\n<\/ul>\n\n<p>\u304a\u5ba2\u69d8\u306e\u6e80\u8db3\u5ea6\u3001\u610f\u898b\u3001\u55dc\u597d\u306f\u3001\u8a55\u4fa1\u30b9\u30b1\u30fc\u30eb\u306e\u8cea\u554f\u3067\u6e2c\u5b9a\u3057\u307e\u3059\u3002 \u30ea\u30c3\u30ab\u30fc\u30c8\u5c3a\u5ea6\u306b\u3088\u308b\u8cea\u554f\uff08\u4f8b\uff1a\u300c\u3042\u306a\u305f\u306e\u6e80\u8db3\u5ea6\u30921\uff5e5\u3067\u8a55\u4fa1\u3057\u3066\u304f\u3060\u3055\u3044\u300d\uff09\u3084\u610f\u5473\u5dee\u5c3a\u5ea6\u306b\u3088\u308b\u8cea\u554f\uff08\u4f8b\uff1a\u300c\u88fd\u54c1\u306e\u54c1\u8cea\u3092\u60aa\u3044\u304b\u3089\u826f\u3044\u307e\u3067\u3067\u8a55\u4fa1\u3057\u3066\u304f\u3060\u3055\u3044\u300d\uff09\u3092\u6d3b\u7528\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002<\/p>\n\n<ul class=\"wp-block-list\">\n<li><h3>\u30ea\u30a2\u30eb\u30bf\u30a4\u30e0\u306e\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af<\/h3><\/li>\n<\/ul>\n\n<p>QuestionPro CX\u30bd\u30d5\u30c8\u30a6\u30a7\u30a2\u306b\u3088\u308a\u3001\u4f01\u696d\u306f\u30ea\u30a2\u30eb\u30bf\u30a4\u30e0\u306e\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u3092\u53ce\u96c6\u3057\u3001\u9867\u5ba2\u306e\u554f\u984c\u306b\u5bfe\u51e6\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002 \u4f01\u696d\u306f\u3001\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u3092\u30ea\u30a2\u30eb\u30bf\u30a4\u30e0\u3067\u8a18\u9332\u3059\u308b\u3053\u3068\u3067\u3001\u554f\u984c\u3092\u4fee\u6b63\u3057\u3001CSAT\u3092\u6539\u5584\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002 \u3053\u306e\u3088\u3046\u306a\u7a4d\u6975\u7684\u306a\u53d6\u308a\u7d44\u307f\u304c\u3001\u304a\u5ba2\u69d8\u306e\u6e80\u8db3\u5ea6\u3084\u4fe1\u983c\u5ea6\u3092\u9ad8\u3081\u3066\u3044\u307e\u3059\u3002<\/p>\n\n<ul class=\"wp-block-list\">\n<li><h3>\u30a2\u30af\u30b7\u30e7\u30ca\u30d6\u30eb\u30fb\u30a4\u30f3\u30b5\u30a4\u30c8<\/h3><\/li>\n<\/ul>\n\n<p>\u4f01\u696d\u306f\u3001\u672c\u30bd\u30d5\u30c8\u30a6\u30a7\u30a2\u306e\u5f37\u529b\u306a\u5206\u6790\u6a5f\u80fd\u3068\u30ec\u30dd\u30fc\u30c8\u6a5f\u80fd\u306b\u3088\u308a\u3001\u30a2\u30f3\u30b1\u30fc\u30c8\u30c7\u30fc\u30bf\u304b\u3089\u6df1\u3044\u9867\u5ba2\u6d1e\u5bdf\u3092\u5f97\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002 \u4f01\u696d\u306f\u3001\u611f\u60c5\u5206\u6790\u3001\u30c8\u30ec\u30f3\u30c9\u5206\u6790\u3001\u30c6\u30ad\u30b9\u30c8\u5206\u6790\u3092\u7528\u3044\u3066\u3001\u30d1\u30bf\u30fc\u30f3\u3001<a href=\"https:\/\/www.questionpro.com\/help\/sentiment-analysis.html\">\u9867\u5ba2\u611f\u60c5<\/a>\u3001\u5b9f\u7528\u7684\u306a\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u3092\u898b\u3064\u3051\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002  <\/p>\n\n<p>\u7d44\u7e54\u306f\u3001\u5171\u901a\u306e\u30c6\u30fc\u30de\u3084\u75db\u70b9\u3092\u8a8d\u8b58\u3059\u308b\u3053\u3068\u3067\u3001\u88fd\u54c1\u3001\u30b5\u30fc\u30d3\u30b9\u3001\u9867\u5ba2\u4f53\u9a13\u3092\u6539\u5584\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002<\/p>\n\n<ul class=\"wp-block-list\">\n<li><h3>\u500b\u4eba\u5411\u3051\u30a2\u30f3\u30b1\u30fc\u30c8<\/h3><\/li>\n<\/ul>\n\n<p><a href=\"https:\/\/www.questionpro.com\/cx\/\">CX<\/a>\u30bd\u30d5\u30c8\u30a6\u30a7\u30a2\u300c<a href=\"https:\/\/www.questionpro.com\/cx\/\">QuestionPro<\/a>\u300d\u306b\u306f\u3001\u30ab\u30b9\u30bf\u30de\u30a4\u30ba\u30aa\u30d7\u30b7\u30e7\u30f3\u304c\u3042\u308a\u3001\u4f01\u696d\u72ec\u81ea\u306e\u30cb\u30fc\u30ba\u306b\u5408\u3063\u305f\u30a2\u30f3\u30b1\u30fc\u30c8\u3092\u5b9f\u65bd\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002 \u6b63\u78ba\u306a\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u3092\u5f97\u3066\u3001\u53cd\u5fdc\u7387\u3092\u9ad8\u3081\u308b\u305f\u3081\u306b\u306f\u3001\u30d1\u30fc\u30bd\u30ca\u30e9\u30a4\u30bc\u30fc\u30b7\u30e7\u30f3\u304c\u6b20\u304b\u305b\u307e\u305b\u3093\u3002  <\/p>\n\n<p>\u304a\u5ba2\u69d8\u306e\u5fc3\u306b\u97ff\u304f\u30a2\u30f3\u30b1\u30fc\u30c8\u3092\u5b9f\u65bd\u3057\u3001\u5177\u4f53\u7684\u306a\u60a9\u307f\u3092\u89e3\u6c7a\u3059\u308b\u3053\u3068\u3067\u3001\u4f01\u696d\u306f\u9867\u5ba2\u6e80\u8db3\u5ea6\u3092\u5411\u4e0a\u3055\u305b\u3001\u304a\u5ba2\u69d8\u306e\u58f0\u3092\u805e\u304d\u3001\u5927\u5207\u306b\u3055\u308c\u3066\u3044\u308b\u3068\u3044\u3046\u5b9f\u611f\u3092\u5f97\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002<\/p>\n\n<p>\u4f01\u696d\u306f\u3001QuestionPro CX\u306e\u6a5f\u80fd\u3084\u80fd\u529b\u3092\u5229\u7528\u3057\u3066\u3001\u9867\u5ba2\u6e80\u8db3\u5ea6\u306e\u8a55\u4fa1\u3092\u884c\u3046\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002 \u3053\u306e\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u306b\u306f\u3001\u304a\u5ba2\u69d8\u306e\u58f0\u3092\u96c6\u3081\u3001\u9867\u5ba2\u6e80\u8db3\u5ea6\u30c7\u30fc\u30bf\u3092\u5206\u6790\u3057\u3001\u5909\u5316\u3059\u3079\u304d\u70b9\u3092\u898b\u3064\u3051\u3001\u9867\u5ba2\u6e80\u8db3\u5ea6\u8a55\u4fa1\u3092\u5411\u4e0a\u3055\u305b\u308b\u305f\u3081\u306e\u624b\u6bb5\u3092\u8b1b\u3058\u308b\u30c4\u30fc\u30eb\u304c\u3042\u308a\u307e\u3059\u3002<\/p>\n\n<p><\/p><p style=\"text-align: center;\"><a href=\"https:\/\/www.questionpro.com\/a\/showEntry.do?mode=cx&#038;classID=1063&#038;sourceRef=blog-cx\" target=\"_blank\" rel=\"noopener\">\n  <button>\u7121\u6599\u30c8\u30e9\u30a4\u30a2\u30eb<\/button>\n<\/a>       <a href=\"https:\/\/www.questionpro.com\/cx\/\" rel=\"noopener\">\n  <button>\u8a73\u3057\u304f\u306f\u3053\u3061\u3089<\/button>\n<\/a><\/p><p><\/p>\n\n<div class=\"schema-faq wp-block-yoast-faq-block\"><div class=\"schema-faq-section\" 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Measure the customer's service regularly. Monitor your KPIs closely and use the results to enhance business activities.","inLanguage":"ja"},"inLanguage":"ja"},{"@type":"Question","@id":"https:\/\/qa-release.questionpro.com\/blog\/ja\/%e9%a1%a7%e5%ae%a2%e6%ba%80%e8%b6%b3%e5%ba%a6%e3%81%ae%e8%a9%95%e4%be%a1%ef%bc%9a%e3%81%9d%e3%82%8c%e3%81%8c%e4%bd%95%e3%81%a7%e3%81%82%e3%82%8b%e3%81%8b-%e3%83%95%e3%82%a9%e3%83%ad%e3%83%bc\/#faq-question-1685599426872","position":3,"url":"https:\/\/qa-release.questionpro.com\/blog\/ja\/%e9%a1%a7%e5%ae%a2%e6%ba%80%e8%b6%b3%e5%ba%a6%e3%81%ae%e8%a9%95%e4%be%a1%ef%bc%9a%e3%81%9d%e3%82%8c%e3%81%8c%e4%bd%95%e3%81%a7%e3%81%82%e3%82%8b%e3%81%8b-%e3%83%95%e3%82%a9%e3%83%ad%e3%83%bc\/#faq-question-1685599426872","name":"How is customer rating measured?","answerCount":1,"acceptedAnswer":{"@type":"Answer","text":"CSAT rate can be quantified using techniques such as customer surveys, Net Promoter Score (NPS), internet reviews, customer complaints, and repeat business.","inLanguage":"ja"},"inLanguage":"ja"},{"@type":"Question","@id":"https:\/\/qa-release.questionpro.com\/blog\/ja\/%e9%a1%a7%e5%ae%a2%e6%ba%80%e8%b6%b3%e5%ba%a6%e3%81%ae%e8%a9%95%e4%be%a1%ef%bc%9a%e3%81%9d%e3%82%8c%e3%81%8c%e4%bd%95%e3%81%a7%e3%81%82%e3%82%8b%e3%81%8b-%e3%83%95%e3%82%a9%e3%83%ad%e3%83%bc\/#faq-question-1685599451635","position":4,"url":"https:\/\/qa-release.questionpro.com\/blog\/ja\/%e9%a1%a7%e5%ae%a2%e6%ba%80%e8%b6%b3%e5%ba%a6%e3%81%ae%e8%a9%95%e4%be%a1%ef%bc%9a%e3%81%9d%e3%82%8c%e3%81%8c%e4%bd%95%e3%81%a7%e3%81%82%e3%82%8b%e3%81%8b-%e3%83%95%e3%82%a9%e3%83%ad%e3%83%bc\/#faq-question-1685599451635","name":"How many points is the customer rating?","answerCount":1,"acceptedAnswer":{"@type":"Answer","text":"Customer satisfaction is calculated by asking questions regarding the customer's experience, which are formatted into a survey scale ranging from 1-3, 1-5, or 1-10.<br\/>","inLanguage":"ja"},"inLanguage":"ja"},{"@type":"Question","@id":"https:\/\/qa-release.questionpro.com\/blog\/ja\/%e9%a1%a7%e5%ae%a2%e6%ba%80%e8%b6%b3%e5%ba%a6%e3%81%ae%e8%a9%95%e4%be%a1%ef%bc%9a%e3%81%9d%e3%82%8c%e3%81%8c%e4%bd%95%e3%81%a7%e3%81%82%e3%82%8b%e3%81%8b-%e3%83%95%e3%82%a9%e3%83%ad%e3%83%bc\/#faq-question-1685599478906","position":5,"url":"https:\/\/qa-release.questionpro.com\/blog\/ja\/%e9%a1%a7%e5%ae%a2%e6%ba%80%e8%b6%b3%e5%ba%a6%e3%81%ae%e8%a9%95%e4%be%a1%ef%bc%9a%e3%81%9d%e3%82%8c%e3%81%8c%e4%bd%95%e3%81%a7%e3%81%82%e3%82%8b%e3%81%8b-%e3%83%95%e3%82%a9%e3%83%ad%e3%83%bc\/#faq-question-1685599478906","name":"What is the most important factor for customer satisfaction?","answerCount":1,"acceptedAnswer":{"@type":"Answer","text":"Customer understanding, service, and technology are the three key variables that influence modern consumer satisfaction.","inLanguage":"ja"},"inLanguage":"ja"}]}},"featured_image_src":"https:\/\/qa-release.questionpro.com\/blog\/wp-content\/uploads\/2023\/06\/customer-satisfaction-rating.jpg","featured_image_src_square":"https:\/\/qa-release.questionpro.com\/blog\/wp-content\/uploads\/2023\/06\/customer-satisfaction-rating.jpg","author_info":{"display_name":"Ken Peterson","author_link":"https:\/\/qa-release.questionpro.com\/blog\/ja\/author\/ken\/"},"_links":{"self":[{"href":"https:\/\/qa-release.questionpro.com\/blog\/ja\/wp-json\/wp\/v2\/posts\/798934","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/qa-release.questionpro.com\/blog\/ja\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/qa-release.questionpro.com\/blog\/ja\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/qa-release.questionpro.com\/blog\/ja\/wp-json\/wp\/v2\/users\/46"}],"replies":[{"embeddable":true,"href":"https:\/\/qa-release.questionpro.com\/blog\/ja\/wp-json\/wp\/v2\/comments?post=798934"}],"version-history":[{"count":1,"href":"https:\/\/qa-release.questionpro.com\/blog\/ja\/wp-json\/wp\/v2\/posts\/798934\/revisions"}],"predecessor-version":[{"id":798935,"href":"https:\/\/qa-release.questionpro.com\/blog\/ja\/wp-json\/wp\/v2\/posts\/798934\/revisions\/798935"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/qa-release.questionpro.com\/blog\/ja\/wp-json\/wp\/v2\/media\/795262"}],"wp:attachment":[{"href":"https:\/\/qa-release.questionpro.com\/blog\/ja\/wp-json\/wp\/v2\/media?parent=798934"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/qa-release.questionpro.com\/blog\/ja\/wp-json\/wp\/v2\/categories?post=798934"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/qa-release.questionpro.com\/blog\/ja\/wp-json\/wp\/v2\/tags?post=798934"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}