{"id":799525,"date":"2020-06-15T23:41:59","date_gmt":"2020-06-15T23:41:59","guid":{"rendered":"https:\/\/www.questionpro.com\/blog\/cx%e3%82%a2%e3%83%8a%e3%83%aa%e3%83%86%e3%82%a3%e3%82%af%e3%82%b9%e3%81%ae%e8%a8%88%e7%94%bb%e3%82%92%e7%ab%8b%e3%81%a6%e3%82%8b\/"},"modified":"2020-06-15T23:41:59","modified_gmt":"2020-06-15T23:41:59","slug":"cx%e3%82%a2%e3%83%8a%e3%83%aa%e3%83%86%e3%82%a3%e3%82%af%e3%82%b9%e3%81%ae%e8%a8%88%e7%94%bb%e3%82%92%e7%ab%8b%e3%81%a6%e3%82%8b","status":"publish","type":"post","link":"https:\/\/qa-release.questionpro.com\/blog\/ja\/cx%e3%82%a2%e3%83%8a%e3%83%aa%e3%83%86%e3%82%a3%e3%82%af%e3%82%b9%e3%81%ae%e8%a8%88%e7%94%bb%e3%82%92%e7%ab%8b%e3%81%a6%e3%82%8b\/","title":{"rendered":"CX\u30a2\u30ca\u30ea\u30c6\u30a3\u30af\u30b9\u306e\u8a08\u753b\u3092\u7acb\u3066\u308b"},"content":{"rendered":"Reading Time: <\/span> < 1<\/span> minute read<\/span><\/span>

\u30db\u30fc\u30e0\u30fb\u30a2\u30ed\u30fc\u30f3\uff08\u30d1\u30fc\u30c8I\uff5eIV\uff09<\/strong>
\n\u30db\u30fc\u30e0\u30fb\u30a2\u30ed\u30fc\u30f3\u300f\u30b7\u30ea\u30fc\u30ba\u306e\u6620\u753b\u3092\u5c11\u306a\u304f\u3068\u30821\u672c\u3082\u898b\u305f\u3053\u3068\u304c\u306a\u3044\u4eba\u304c\u3044\u308b\u3068\u306f\u601d\u3048\u306a\u3044\u3002 \u5ff5\u306e\u305f\u3081\u8a00\u3063\u3066\u304a\u304f\u3068\u3001\u57fa\u672c\u7684\u306a\u7b4b\u66f8\u304d\u306f\u3001\u3072\u3068\u308a\u307c\u3063\u3061\u306b\u306a\u3063\u305f\u5b50\u4f9b\u304c\u8fd1\u6240\u306b\u6f5c\u3080\u72af\u7f6a\u8005\u3092\u9000\u6cbb\u3059\u308b\u3068\u3044\u3046\u3082\u306e\u3060\u3002 \u4e00\u65cf\u5185\u3067\u9ad8\u3044\u8a55\u4fa1\u3092\u5f97\u3066\u3044\u308b\u306b\u3082\u304b\u304b\u308f\u3089\u305a\u3001\u7269\u4e8b\u304c\u614c\u305f\u3060\u3057\u304f\u306a\u308a\u59cb\u3081\u308b\u3068\u3001\u5f7c\u306f\u5fd8\u308c\u53bb\u3089\u308c\u3066\u3057\u307e\u3046\u3002<\/p>\n

CX\u30d7\u30ed\u30b0\u30e9\u30e0\u306e\u4e00\u74b0\u3068\u3057\u3066\u306e\u30a2\u30ca\u30ea\u30c6\u30a3\u30af\u30b9\u3082\u3001\u3053\u308c\u3068\u307b\u3068\u3093\u3069\u540c\u3058\u3067\u3042\u308b\u3002 \u8ab0\u3082\u304c\u305d\u306e\u91cd\u8981\u6027\u3092\u77e5\u3063\u3066\u304a\u308a\u3001\u6ce8\u610f\u3092\u559a\u8d77\u3057\u3066\u3044\u308b\u306b\u3082\u304b\u304b\u308f\u3089\u305a\u3001\u5b9f\u88c5\u306e\u614c\u305f\u3060\u3057\u3055\u306e\u4e2d\u3067\u5fd8\u308c\u3089\u308c\u304c\u3061\u3067\u3042\u308b\u3002<\/p>\n

\u5206\u6790\u8a08\u753b\u3092\u7acb\u3066\u308b<\/strong><\/p>\n

\u65b0\u3057\u3044CX\u30d7\u30ed\u30b0\u30e9\u30e0\u306e\u5c55\u958b\u3084\u65e2\u5b58\u30d7\u30ed\u30b0\u30e9\u30e0\u306e\u30ea\u30d5\u30ec\u30c3\u30b7\u30e5\u3092\u6e96\u5099\u3059\u308b\u5834\u5408\u3001\u30a2\u30ca\u30ea\u30c6\u30a3\u30af\u30b9\u8a08\u753b\u306f\u5c55\u958b\u306b\u5148\u99c6\u3051\u3066\u884c\u3046\u3079\u304d\u3067\u3042\u308b\u3002 \u79c1\u306f\u3001\u3053\u308c\u304c\u300c\u5404\u90e8\u9580\u306b\u8cea\u554f\u3092\u8ffd\u52a0\u3055\u305b\u308b\u300d\u3068\u304b\u300c\u30c0\u30c3\u30b7\u30e5\u30dc\u30fc\u30c9\u306f\u3069\u306e\u3088\u3046\u306b\u306a\u308b\u306e\u304b\u300d\u3068\u6df7\u540c\u3055\u308c\u3066\u3044\u308b\u306e\u3092\u898b\u305f\u3053\u3068\u304c\u3042\u308b\u3002 \u3053\u306e\u3088\u3046\u306a\u8003\u3048\u65b9\u306f\u3001\u56de\u7b54\u7387\u306e\u4f4e\u4e0b\u3092\u62db\u304d\u3001\u30d7\u30ed\u30b0\u30e9\u30e0\u306e\u53ef\u80fd\u6027\u3092\u72ed\u3081\u3066\u3057\u307e\u3046\u50be\u5411\u304c\u3042\u308b\u3002 \u3053\u306e\u30a2\u30d7\u30ed\u30fc\u30c1\u3067\u306f\u3001\u30c7\u30fc\u30bf\u5206\u6790\u3092\u958b\u59cb\u3067\u304d\u308b\u6bb5\u968e\u306b\u5230\u9054\u3059\u308b\u307e\u3067\u306b\u30013\u3064\u306e\u3053\u3068\u306b\u6c17\u3065\u304f\uff1a<\/span><\/p>\n

    \n
  1. \u7d20\u6674\u3089\u3057\u3044\u30c0\u30c3\u30b7\u30e5\u30dc\u30fc\u30c9\u3092\u304a\u6301\u3061\u3067\u3059\u306d<\/em><\/strong> – \u3053\u308c\u306f\u6210\u529f\u306e\u3088\u3046\u306b\u898b\u3048\u308b\u304b\u3082\u3057\u308c\u306a\u3044\u304c\u3001\u7d44\u7e54\u306e\u7d4c\u55b6\u9663\u306e\u4e2d\u3067\u30d7\u30ed\u30b0\u30e9\u30e0\u3092\u6210\u529f\u3055\u305b\u308b\u539f\u52d5\u529b\u306b\u306f\u306a\u3089\u306a\u3044\u3002 \u30c0\u30c3\u30b7\u30e5\u30dc\u30fc\u30c9\u306e\u6d88\u8cbb\u8005\u306f\u3001\u3053\u308c\u3089\u306e\u6570\u5b57\u3092\u8ffd\u8de1\u3059\u308b\u65b9\u6cd5\u3092\u6301\u3064\u3053\u3068\u306b\u6e80\u8db3\u3059\u308b\u3060\u308d\u3046\u3002 \u3057\u304b\u3057\u3001\u3053\u308c\u3067\u306fCX\u5bfe\u7b56\u3092\u77e5\u3089\u305b\u308b\u3060\u3051\u3067\u3001\u7d50\u5c40\u306e\u3068\u3053\u308d\u3001\u305d\u306e\u6709\u7528\u6027\u306f\u5931\u308f\u308c\u3066\u3057\u307e\u3046\u3002 \u30c0\u30c3\u30b7\u30e5\u30dc\u30fc\u30c9\u306f\u3001\u3069\u3093\u306a\u306b\u6d3e\u624b\u3067\u8a73\u7d30\u3067\u3082\u3001\u30a2\u30ca\u30ea\u30c6\u30a3\u30af\u30b9\u3068\u306f\u9055\u3046\u3002<\/span><\/li>\n
  2. “\u30d4\u30fc\u30b3\u30c3\u30af\u5bfe\u7b56 “\u304c\u3067\u304d\u308b<\/em><\/strong> – \u3059\u3079\u3066\u306e\u90e8\u9580\u306b\u610f\u898b\u3092\u6c42\u3081\u308b\u3068\u3001\u975e\u5e38\u306b\u9577\u3044\u8abf\u67fb\u306b\u306a\u308a\u3001\u6700\u7d42\u7684\u306b\u306f\u3001\u9867\u5ba2\u4f53\u9a13\u3092\u6539\u5584\u3059\u308b\u305f\u3081\u306b\u4f7f\u304a\u3046\u3068\u3057\u3066\u3044\u308b\u30c4\u30fc\u30eb\u3092\u901a\u3058\u3066\u3001\u9867\u5ba2\u4f53\u9a13\u3092\u640d\u306a\u3046\u3053\u3068\u306b\u306a\u308b\u3002 \u305d\u306e\u7d50\u679c\u3001CX\u30de\u30cd\u30b8\u30e3\u30fc\u306f\u90e8\u9580\u3068\u5354\u529b\u3057\u3066\u3001\u305d\u306e\u90e8\u9580\u306e1\u3064\u304b2\u3064\u306e\u91cd\u8981\u306a\u8cea\u554f\u3092\u898b\u3064\u3051\u308b\u3053\u3068\u306b\u306a\u308b\u3002 \u60aa\u3044\u70b9\u6570\u3092\u3064\u3051\u3089\u308c\u305f\u90e8\u7f72\u306b\u306a\u308b\u306e\u3092\u907f\u3051\u308b\u305f\u3081\u306b\u3001\u305d\u306e\u90e8\u7f72\u304c\u958b\u767a\u4e2d\u306e\u30c0\u30c3\u30b7\u30e5\u30dc\u30fc\u30c9\u306b\u597d\u610f\u7684\u306b\u898b\u3048\u308b\u3088\u3046\u306b\u3001\u8cea\u554f\u3092\u3054\u307e\u304b\u305d\u3046\u3068\u3059\u308b\u3002 \u8ab0\u3082\u60aa\u3044\u70b9\u6570\u3057\u304b\u3064\u3051\u3089\u308c\u306a\u3044\u90e8\u7f72\u306b\u306f\u306a\u308a\u305f\u304f\u306a\u3044\u3002 \u3069\u306e\u66dc\u65e5\u306b\u7d20\u6674\u3089\u3057\u3044\u30b5\u30fc\u30d3\u30b9\u3092\u63d0\u4f9b\u3059\u308b\u304b\uff1fday “\u3067\u7d42\u308f\u308b\u66dc\u65e5\u304b “other “\u3067\u7d42\u308f\u308b\u66dc\u65e5\u304b\uff1f<\/span><\/li>\n
  3. \u7d50\u679c\u3092\u30d3\u30b8\u30cd\u30b9\u65bd\u7b56\u306b\u7d50\u3073\u3064\u3051\u308b\u3053\u3068\u306f\u3067\u304d\u306a\u3044<\/em><\/strong> – \u7d50\u679c\u304c\u3042\u3089\u304b\u3058\u3081\u6c7a\u3081\u3089\u308c\u3066\u3044\u308b\u5834\u5408\u3001\u30a2\u30ca\u30ea\u30c6\u30a3\u30af\u30b9\u306f\u696d\u7e3e\u3068\u306e\u771f\u306e\u95a2\u4fc2\u3092\u793a\u3055\u306a\u3044\u3002 \u78ba\u304b\u306b\u3001\u30c0\u30c3\u30b7\u30e5\u30dc\u30fc\u30c9\u306b\u8868\u793a\u3055\u308c\u308b\u60c5\u5831\u3068\u6210\u529f\u3068\u306e\u9593\u306b\u306f\u4f55\u3089\u304b\u306e\u76f8\u95a2\u95a2\u4fc2\u306f\u3042\u308b\u3060\u308d\u3046\u304c\u3001\u8a08\u6e2c\u306e\u4e88\u6e2c\u7684\u6027\u8cea\u306f\u305d\u3053\u306b\u306f\u306a\u3044\u3002 \u305d\u308c\u306f\u591a\u304f\u306e\u30c7\u30fc\u30bf\u30de\u30a4\u30cb\u30f3\u30b0\u306e\u884c\u304d\u8a70\u307e\u308a\u3092\u62db\u304d\u3001\u30c7\u30fc\u30bf\u3092\u4f7f\u3063\u3066\u5206\u6790\u7684\u306b\u3067\u304d\u308b\u3053\u3068\u3092\u5236\u9650\u3057\u3066\u3057\u307e\u3046\u3002 <\/span><\/li>\n<\/ol>\n

    \u3042\u306a\u305f\u306e\u8a08\u753b\u304c\u5b8c\u74a7\u3067\u3042\u308b\u308f\u3051\u3067\u306f\u3042\u308a\u307e\u305b\u3093\u304c\u3001\u52b9\u7387\u7684\u306a\u8abf\u67fb\u4f53\u9a13\u3092\u4f5c\u308a\u3001\u30d3\u30b8\u30cd\u30b9\u4e0a\u306e\u8cea\u554f\u306b\u3064\u306a\u3052\u308b\u6a5f\u4f1a\u3092\u63d0\u4f9b\u3059\u308b\u306e\u306b\u5f79\u7acb\u3061\u307e\u3059\u3002 \u79c1\u306f\u3088\u304f\u3001\u30a2\u30ca\u30ea\u30c6\u30a3\u30af\u30b9\u306f\u8abf\u67fb\u4e2d\u306b\u53ce\u96c6\u3057\u305f\u30c7\u30fc\u30bf\u3092\u5206\u6790\u3059\u308b\u3053\u3068\u304b\u3089\u751f\u307e\u308c\u308b\u306e\u3067\u306f\u306a\u304f\u3001\u305d\u306e\u30c7\u30fc\u30bf\u3092\u30d3\u30b8\u30cd\u30b9\u306b\u7d50\u3073\u3064\u3051\u308b\u3053\u3068\u304b\u3089\u751f\u307e\u308c\u308b\u306e\u3060\u3068\u8a00\u3063\u3066\u3044\u308b\u3002 \u305d\u308c\u306f\u76f8\u95a2\u95a2\u4fc2\u3067\u306f\u306a\u304f\u3001\u56e0\u679c\u95a2\u4fc2\u3092\u7406\u89e3\u3059\u308b\u3053\u3068\u304b\u3089\u751f\u307e\u308c\u308b\u3002 \u305d\u308c\u306f\u3001\u89e3\u7d04\u30ea\u30b9\u30af\u3092\u5206\u6790\u3057\u3001\u305d\u308c\u3092\u4f01\u696d\u306e\u89e3\u7d04\u3068\u6bd4\u8f03\u3059\u308b\u3053\u3068\u304b\u3089\u751f\u307e\u308c\u308b\u3002 \u52c7\u6c17\u3092\u6301\u3063\u3066\u305d\u308c\u3092\u8a8d\u3081\u308c\u3070\u3001\u30d7\u30e9\u30f3\u304c\u3046\u307e\u304f\u3044\u304b\u306a\u304b\u3063\u305f\u90e8\u5206\u3082\u3042\u308b\u304b\u3082\u3057\u308c\u306a\u3044\u304c\u3001\u30d7\u30e9\u30f3\u3092\u77e5\u308b\u3053\u3068\u3067\u3001\u30d7\u30e9\u30f3\u3092\u8abf\u6574\u3059\u308b\u9053\u7b4b\u304c\u898b\u3048\u3066\u304f\u308b\u3002 <\/span><\/p>\n

    \u30a2\u30ca\u30ea\u30c6\u30a3\u30af\u30b9\u3092\u30b1\u30d3\u30f3\u306b\u4efb\u305b\u308b\u306a<\/span><\/strong><\/p>\n

    \u6700\u521d\u306e\u300e\u30db\u30fc\u30e0\u30fb\u30a2\u30ed\u30fc\u30f3\u300f\u306e\u5192\u982d\u3067\u3001\u5a18\u306f\u5b50\u4f9b\u306e\u6570\u3092\u6570\u3048\u308b\u3088\u3046\u983c\u307e\u308c\u308b\u3002 \u30de\u30c3\u30ab\u30ea\u30b9\u30bf\u30fc\u5bb6\u306e\u7d44\u7e54\u300d\u3092\u6271\u3063\u305f\u7d4c\u9a13\u306e\u306a\u3044\u5a18\u306f\u3001\u30b1\u30d3\u30f3\u3067\u306f\u306a\u304f\u8fd1\u6240\u306e\u5b50\u4f9b\u3092\u9593\u9055\u3048\u3066\u6570\u3048\u305f\u3002 \u305d\u306e\u305f\u3081\u3001\u7a7a\u6e2f\u306b\u5411\u304b\u3046\u76f4\u524d\u3067\u8a08\u753b\u306b\u554f\u984c\u304c\u751f\u3058\u308b\u3002 \u8a08\u753b\u3092\u59cb\u3081\u308b\u306b\u3042\u305f\u308a\u3001\u30d9\u30f3\u30c0\u30fc\u3084CX\u30d1\u30fc\u30c8\u30ca\u30fc\u306b\u30a2\u30ca\u30ea\u30c6\u30a3\u30af\u30b9\u8a08\u753b\u306e\u7b56\u5b9a\u3092\u4f9d\u983c\u3059\u308b\u306e\u306f\u7c21\u5358\u3067\u3059\u304c\u300110\u4ee3\u306e\u82e5\u8005\u306b\u30a2\u30ca\u30ea\u30c6\u30a3\u30af\u30b9\u8a08\u753b\u306e\u7b56\u5b9a\u3092\u4f9d\u983c\u3059\u308b\u306e\u3068\u540c\u3058\u7d50\u679c\u3092\u5f97\u308b\u3053\u3068\u306b\u306a\u308b\u3067\u3057\u3087\u3046\u3002 \u305d\u306e\u8a08\u753b\u306f\u3001\u5f7c\u3089\u306e\u30d5\u30ec\u30fc\u30e0\u30ef\u30fc\u30af\uff08[avoiding too much work] \uff09\u306b\u9069\u5408\u3059\u308b\u3088\u3046\u306b\u6700\u9069\u5316\u3055\u308c\u3001CX\u306e\u65c5\u304c\u59cb\u307e\u3063\u305f\u5f8c\u3001\u72b6\u6cc1\u3092\u89e3\u6c7a\u3059\u308b\u65b9\u6cd5\u3092\u898b\u3064\u3051\u308b\u305f\u3081\u306b\u5954\u8d70\u3059\u308b\u3053\u3068\u306b\u306a\u308a\u304b\u306d\u306a\u3044\u3002 \u3067\u3082\u3001\u6700\u7d42\u7684\u306b\u306f\u3068\u3066\u3082\u898b\u6804\u3048\u306e\u3059\u308b\u30c0\u30c3\u30b7\u30e5\u30dc\u30fc\u30c9\u306b\u306a\u308b\u304b\u3082\u3057\u308c\u306a\u3044\u3002 <\/span><\/p>\n

    \u512a\u308c\u305fCX\u30d1\u30fc\u30c8\u30ca\u30fc\u306f\u3001\u30a2\u30ca\u30ea\u30c6\u30a3\u30af\u30b9\u30fb\u30d7\u30e9\u30f3\u3092\u69cb\u7bc9\u3059\u308b\u4ee3\u308f\u308a\u306b\u3001\u30d3\u30b8\u30cd\u30b9\u30fb\u30cb\u30fc\u30ba\u306b\u57fa\u3065\u304d\u3001\u5f7c\u3089\u306e\u30a2\u30d7\u30ed\u30fc\u30c1\u306e\u67a0\u7d44\u307f\u306e\u4e2d\u3067\u3001\u3042\u306a\u305f\u3068\u5354\u529b\u3057\u3066\u30d7\u30e9\u30f3\u3092\u7b56\u5b9a\u3057\u307e\u3059\u3002 \u3053\u306e\u8a08\u753b\u3067\u306f\u3001\u9867\u5ba2\u96e2\u8131\u7387<\/a>\u3001\u9867\u5ba2\u4e00\u4eba\u5f53\u305f\u308a\u306e\u58f2\u4e0a\u9ad8\u3001\u53ce\u76ca\u6027\u306a\u3069\u306e\u30d3\u30b8\u30cd\u30b9\u6307\u6a19\u306b\u7d50\u3073\u3064\u3051\u305f\u8cea\u554f\u304c\u3067\u304d\u308b\u3088\u3046\u306b\u3059\u308b\u3002 CX\u30b5\u30fc\u30d9\u30a4\u3067\u306f\u3001\u9650\u3089\u308c\u305f\u30b9\u30da\u30fc\u30b9\u3068\u6642\u9593\u306e\u4e2d\u3067\u3001\u3053\u308c\u3089\u306e\u76ee\u6a19\u3092\u4e2d\u5fc3\u306b\u3059\u3079\u3066\u306e\u8cea\u554f\u3092\u5c55\u958b\u3059\u308b\u5fc5\u8981\u304c\u3042\u308a\u307e\u3059\u3002 CX\u306e\u65c5\u306f\u3001\u8a08\u753b\u3001\u4e0d\u6e2c\u306e\u4e8b\u614b\u3001\u305d\u3057\u3066\u3042\u306a\u305f\u3092\u5c0e\u304f\u30d5\u30ec\u30fc\u30e0\u30ef\u30fc\u30af\u304c\u3042\u308c\u3070\u3001\u7d20\u6674\u3089\u3057\u3044\u3082\u306e\u306b\u306a\u308b\u3002 \u4eba\u4efb\u305b\u306b\u3057\u3059\u304e\u308b\u3068\u3001\u98db\u884c\u6a5f\u306e\u4e2d\u3067\u3001\u3068\u3066\u3082\u3088\u304f\u3057\u3083\u3079\u308b\u5b50\u4f9b\uff08\u79c1\u306f\u30a2\u30ca\u30ea\u30c6\u30a3\u30af\u30b9\u3068\u547c\u3093\u3067\u3044\u308b\uff09\u3092\u4e00\u4eba\u3067\u5bb6\u306b\u6b8b\u3057\u3066\u304d\u305f\u3053\u3068\u306b\u6c17\u3065\u304f\u304b\u3082\u3057\u308c\u306a\u3044\u3002<\/span><\/p>\n","protected":false},"excerpt":{"rendered":"

    Reading Time: <\/span> < 1<\/span> minute read<\/span><\/span> \u30db\u30fc\u30e0\u30fb\u30a2\u30ed\u30fc\u30f3\uff08\u30d1\u30fc\u30c8I\uff5eIV\uff09 \u30db\u30fc […]<\/p>\n","protected":false},"author":46,"featured_media":678034,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_genesis_hide_title":false,"_genesis_hide_breadcrumbs":false,"_genesis_hide_singular_image":false,"_genesis_hide_footer_widgets":false,"_genesis_custom_body_class":"","_genesis_custom_post_class":"","_genesis_layout":"","footnotes":""},"categories":[1194],"tags":[],"yoast_head":"\nCX\u30a2\u30ca\u30ea\u30c6\u30a3\u30af\u30b9\u306e\u8a08\u753b\u3092\u7acb\u3066\u308b | QuestionPro<\/title>\n<meta name=\"description\" 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