{"id":799778,"date":"2021-05-13T07:21:58","date_gmt":"2021-05-13T07:21:58","guid":{"rendered":"https:\/\/www.questionpro.com\/blog\/%e9%a1%a7%e5%ae%a2%e4%b8%ad%e5%bf%83%e4%b8%bb%e7%be%a9%e3%81%a8%e3%81%af%e4%bd%95%e3%81%8b\/"},"modified":"2021-05-13T07:21:58","modified_gmt":"2021-05-13T07:21:58","slug":"%e9%a1%a7%e5%ae%a2%e4%b8%ad%e5%bf%83%e4%b8%bb%e7%be%a9%e3%81%a8%e3%81%af%e4%bd%95%e3%81%8b","status":"publish","type":"post","link":"https:\/\/qa-release.questionpro.com\/blog\/ja\/%e9%a1%a7%e5%ae%a2%e4%b8%ad%e5%bf%83%e4%b8%bb%e7%be%a9%e3%81%a8%e3%81%af%e4%bd%95%e3%81%8b\/","title":{"rendered":"\u9867\u5ba2\u4e2d\u5fc3\u4e3b\u7fa9\uff1a\u30e1\u30ea\u30c3\u30c8\u3068\u5c0e\u5165\u306e\u30d2\u30f3\u30c8"},"content":{"rendered":"<p><span style=\"font-weight: 400;\">\u4eca\u65e5\u3001\u3042\u3089\u3086\u308b\u696d\u754c\u306e\u4f01\u696d\u304c\u3001\u9867\u5ba2\u30ed\u30a4\u30e4\u30eb\u30c6\u30a3\u3092\u3081\u3050\u308b\u6226\u3044\u306b\u76f4\u9762\u3057\u3066\u3044\u308b\u3002 \u3053\u308c\u306f\u3082\u306f\u3084\u4fa1\u683c\u3084\u30d7\u30ed\u30e2\u30fc\u30b7\u30e7\u30f3\u3001\u54c1\u8cea\u3060\u3051\u306e\u554f\u984c\u3067\u306f\u306a\u304f\u3001\u7d4c\u9a13\u3082\u91cd\u8981\u306a\u5f79\u5272\u3092\u679c\u305f\u3059\u3002 \u3053\u308c\u304c\u3001\u7d44\u7e54\u304c\u9867\u5ba2\u4e2d\u5fc3\u4e3b\u7fa9\u3068\u547c\u3070\u308c\u308b\u30a2\u30d7\u30ed\u30fc\u30c1\u3092\u5c0e\u5165\u3057\u3066\u3044\u308b\u7406\u7531\u3067\u3042\u308b\u3002  <\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u4eca\u65e5\u306e\u8a18\u4e8b\u3067\u306f\u3001\u9867\u5ba2\u4e2d\u5fc3\u4e3b\u7fa9\u3068\u3001<a href=\"https:\/\/usqa.questionpro.com\/blog\/customer-centric-work-culture\/\">\u9867\u5ba2\u4e2d\u5fc3\u4e3b\u7fa9\u306e\u6587\u5316\u3092\u6301\u3064<\/a>\u3053\u3068\u306e\u5229\u70b9\u306b\u3064\u3044\u3066\u304a\u8a71\u3057\u3057\u307e\u3059\u3002 \u79c1\u305f\u3061\u306e\u30d2\u30f3\u30c8\u3092\u5b9f\u8df5\u3057\u3066\u307f\u3088\u3046\u3002<\/span><\/p>\n<h2><span style=\"font-weight: 400;\">\u9867\u5ba2\u4e2d\u5fc3\u4e3b\u7fa9\u3068\u306f\u4f55\u304b\uff1f<\/span><\/h2>\n<p><span style=\"font-weight: 400;\">\u9867\u5ba2\u4e2d\u5fc3\u4e3b\u7fa9\u3068\u306f\u3001\u9867\u5ba2\u3092\u7b2c\u4e00\u306b\u8003\u3048\u3001\u30d3\u30b8\u30cd\u30b9\u306e\u4e2d\u5fc3\u306b\u636e\u3048\u3066\u3001\u30dd\u30b8\u30c6\u30a3\u30d6\u306a\u9867\u5ba2\u4f53\u9a13\u3092\u63d0\u4f9b\u3057\u3001\u9577\u671f\u7684\u306a\u95a2\u4fc2\u3092\u7bc9\u304f\u3053\u3068\u306b\u57fa\u3065\u304f\u30d3\u30b8\u30cd\u30b9\u6226\u7565\u3067\u3042\u308b\u3002<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u3053\u306e\u8ca9\u58f2\u3068\u30de\u30fc\u30b1\u30c6\u30a3\u30f3\u30b0\u306e\u30b3\u30f3\u30bb\u30d7\u30c8\u306f\u3001\u88fd\u54c1\u3088\u308a\u3082\u3080\u3057\u308d\u9867\u5ba2\u3092\u95a2\u5fc3\u306e\u4e2d\u5fc3\u306b\u636e\u3048\u308b\u3082\u306e\u3067\u3042\u308b\u3002 \u3057\u305f\u304c\u3063\u3066\u3001\u9867\u5ba2\u306e\u671f\u5f85\u3001\u30cb\u30fc\u30ba\u3001\u9858\u671b\u304c\u30de\u30fc\u30b1\u30c6\u30a3\u30f3\u30b0\u30fb\u30ad\u30e3\u30f3\u30da\u30fc\u30f3\u306e\u51fa\u767a\u70b9\u3068\u306a\u308b\u3002<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u3057\u304b\u3057\u3001\u9867\u5ba2\u4e2d\u5fc3\u4e3b\u7fa9\u306f\u30b5\u30fc\u30d3\u30b9\u3084\u8ca9\u58f2\u30c1\u30e3\u30cd\u30eb\u4ee5\u4e0a\u306e\u3082\u306e\u3067\u3042\u308b\u3002 \u305d\u308c\u306f\u4f1a\u793e\u306e\u7d44\u7e54\u6587\u5316\u3001\u6226\u7565\u3001\u54f2\u5b66\u306e\u4e00\u90e8\u3067\u3042\u308b\u3002 \u3053\u306e\u30b3\u30f3\u30bb\u30d7\u30c8\u306f\u3042\u3089\u3086\u308b\u5206\u91ce\u3092\u30ab\u30d0\u30fc\u3057\u3001\u5168\u5f93\u696d\u54e1\u306e\u5354\u529b\u3092\u5fc5\u8981\u3068\u3059\u308b\u3002  <\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u307e\u305f\u3001\u6f5c\u5728\u9867\u5ba2\u304c\u3069\u306e\u3088\u3046\u306a\u5a92\u4f53\u3092\u901a\u3058\u3066\u3082\u4f1a\u793e\u306b\u30a2\u30af\u30bb\u30b9\u3067\u304d\u308b\u3088\u3046\u3001\u30de\u30eb\u30c1\u30c1\u30e3\u30cd\u30eb\u30fb\u30b3\u30df\u30e5\u30cb\u30b1\u30fc\u30b7\u30e7\u30f3\u6226\u7565\u3082\u542b\u307e\u308c\u308b\u3002  <\/span><\/p>\n<h3><span style=\"font-weight: 400;\">\u9867\u5ba2\u4e2d\u5fc3\u4e3b\u7fa9\u306e\u6700\u3082\u91cd\u8981\u306a\u76ee\u7684\u306f\u4ee5\u4e0b\u306e\u901a\u308a\u3067\u3042\u308b\uff1a<\/span><\/h3>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">\u81ea\u793e\u3068\u9867\u5ba2\u3092\u4e00\u81f4\u3055\u305b\u308b\u3002<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">\u9867\u5ba2\u3092\u4f01\u696d\u306e\u4e2d\u5fc3\u306b\u636e\u3048\u308b  <\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">\u4f1a\u793e\u5168\u4f53\u3067<a href=\"https:\/\/www.questionpro.com\/cx\/org\/customer-centric-culture.html\">\u9867\u5ba2\u4e2d\u5fc3\u306e\u6587\u5316\u3092<\/a>\u4f5c\u308b\u3002  <\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">\u9867\u5ba2\u306e\u30cb\u30fc\u30ba\u306b\u512a\u5148\u9806\u4f4d\u3092\u3064\u3051\u308b\u3002<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">\u9867\u5ba2\u306e\u58f0\u306b\u8033\u3092\u50be\u3051\u3001\u30cb\u30fc\u30ba\u3092\u7406\u89e3\u3057\u3001\u884c\u52d5\u3059\u308b\u3002<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\"><a href=\"https:\/\/usqa.questionpro.com\/blog\/customer-awareness\/\">\u9867\u5ba2\u306e\u8a8d\u77e5<\/a>\u6bb5\u968e\u304b\u3089\u8cfc\u5165\u5f8c\u306e\u30d7\u30ed\u30bb\u30b9\u306b\u81f3\u308b\u307e\u3067\u3001\u30dd\u30b8\u30c6\u30a3\u30d6\u306a\u9867\u5ba2\u4f53\u9a13\u3092\u63d0\u4f9b\u3059\u308b\u3002<\/span><\/li>\n<\/ul>\n<h2><span style=\"font-weight: 400;\">\u9867\u5ba2\u4e2d\u5fc3\u4e3b\u7fa9\u306e\u6587\u5316\u3092\u7d44\u7e54\u306b\u5c0e\u5165\u3059\u308b\u30e1\u30ea\u30c3\u30c8<\/span><\/h2>\n<h3><img decoding=\"async\" src=\"https:\/\/usqa.questionpro.com\/blog\/wp-content\/uploads\/2023\/01\/Customer-Centricity-Benefits.jpg\"><\/h3>\n<h3><span style=\"font-weight: 400;\">\u9867\u5ba2\u4e2d\u5fc3\u4e3b\u7fa9\u306e\u4e3b\u306a\u5229\u70b9\u306b\u306f\u3001\u6b21\u306e\u3088\u3046\u306a\u3082\u306e\u304c\u3042\u308b\uff1a  <\/span><\/h3>\n<h4><strong>\u6210\u9577\u306e\u6a5f\u4f1a\u3092\u898b\u3064\u3051\u308b  <\/strong><\/h4>\n<p><span style=\"font-weight: 400;\">\u9867\u5ba2\u30d9\u30fc\u30b9\u306e\u30c8\u30ec\u30f3\u30c9\u3084\u30d3\u30b8\u30cd\u30b9\u30c1\u30e3\u30f3\u30b9\u3092\u628a\u63e1\u3059\u308b\u3053\u3068\u3067\u3001\u6d88\u8cbb\u8005\u5411\u3051\u306e\u88fd\u54c1\u3084\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u306e\u958b\u767a\u306b\u5f79\u7acb\u3066\u308b\u3053\u3068\u304c\u3067\u304d\u308b\u3002  <\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u3055\u3089\u306b\u3001\u7279\u5b9a\u306e\u30cb\u30fc\u30ba\u3092\u6e80\u305f\u3059\u305f\u3081\u306b\u88fd\u54c1\u30e9\u30a4\u30f3\u3092\u62e1\u5f35\u3057\u305f\u308a\u3001\u63d0\u4f9b\u3059\u308b\u3053\u3068\u3092\u8003\u3048\u3082\u3057\u306a\u304b\u3063\u305f\u6a5f\u80fd\u3092\u63d0\u4f9b\u3057\u305f\u308a\u3001\u3042\u308b\u3044\u306f\u6e80\u305f\u3055\u308c\u3066\u3044\u306a\u3044\u9867\u5ba2\u30cb\u30fc\u30ba\u3092\u6e80\u305f\u3059\u30b5\u30fc\u30d3\u30b9\u3092\u8ffd\u52a0\u3057\u305f\u308a\u3059\u308b\u3053\u3068\u3082\u3067\u304d\u308b\u3060\u308d\u3046\u3002<\/span><\/p>\n<h4><strong>\u5e02\u5834\u3067\u306e\u30dd\u30b8\u30b7\u30e7\u30cb\u30f3\u30b0<\/strong><\/h4>\n<p><span style=\"font-weight: 400;\">\u3042\u306a\u305f\u304c\u9867\u5ba2\u4e2d\u5fc3\u306e\u6587\u5316\u3092\u53d7\u3051\u5165\u308c\u308b\u3068\u304d\u3001\u3042\u306a\u305f\u306e\u73fe\u5728\u306e\u9867\u5ba2\u3068\u6f5c\u5728\u7684\u306a\u9867\u5ba2\u306f\u9055\u3044\u306b\u6c17\u3065\u304f\u3067\u3057\u3087\u3046\u3002  <\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u9867\u5ba2\u306e\u8cea\u554f\u306b\u7d20\u65e9\u304f\u7b54\u3048\u308b\u3053\u3068\u3067\u3001\u3088\u308a\u30b9\u30e0\u30fc\u30ba\u306a\u30b7\u30e7\u30c3\u30d4\u30f3\u30b0\u4f53\u9a13\u3092\u63d0\u4f9b\u3057\u3001\u30aa\u30fc\u30c7\u30a3\u30a8\u30f3\u30b9\u306b\u672c\u5f53\u306b\u97ff\u304f\u5e83\u544a\u3084\u30de\u30fc\u30b1\u30c6\u30a3\u30f3\u30b0\u30fb\u30ad\u30e3\u30f3\u30da\u30fc\u30f3\u3092\u5171\u6709\u3057\u3001\u30cb\u30fc\u30ba\u3092\u6e80\u305f\u3059\u5546\u54c1\u3092\u958b\u767a\u3059\u308b\u3053\u3068\u3067\u3001\u65b0\u3057\u3044\u9867\u5ba2\u306f\u3042\u306a\u305f\u306b\u96c6\u307e\u308a\u3001\u7af6\u5408\u4ed6\u793e\u304b\u3089\u53bb\u3063\u3066\u3044\u304f\u3060\u308d\u3046\u3002<\/span><\/p>\n<h4><strong>\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u3092\u7406\u89e3\u3059\u308b<\/strong><\/h4>\n<p><span style=\"font-weight: 400;\">\u30bf\u30fc\u30b2\u30c3\u30c8\u5c64\u306b\u3064\u3044\u3066\u77e5\u308c\u3070\u77e5\u308b\u307b\u3069\u3001\u8ca9\u58f2\u524d\u3001\u8ca9\u58f2\u4e2d\u3001\u8ca9\u58f2\u5f8c\u306e<a href=\"https:\/\/usqa.questionpro.com\/blog\/customer-journey-map\/\">\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u3092<\/a>\u3088\u308a\u6df1\u304f\u7406\u89e3\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u308b\u3002  <\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u9867\u5ba2\u4e2d\u5fc3\u4e3b\u7fa9\u306e\u6838\u3068\u306a\u308b\u30b3\u30f3\u30bb\u30d7\u30c8\u306e\u3072\u3068\u3064\u306f\u3001\u9867\u5ba2\u304c\u306a\u305c\u3001\u3069\u306e\u3088\u3046\u306b\u8cfc\u5165\u3059\u308b\u306e\u304b\u3092\u7406\u89e3\u3059\u308b\u3053\u3068\u3067\u3042\u308b\u3002 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400;\">\u9867\u5ba2\u306e\u65c5\u8def\u3092\u30b5\u30dd\u30fc\u30c8\u3059\u308b\u3053\u3068\u3067\u3001\u9867\u5ba2\u306f\u3088\u308a\u591a\u304f\u306e\u60c5\u5831\u3092\u5f97\u3001\u9078\u629e\u80a2\u3092\u691c\u8a0e\u3057\u3001\u6b63\u3057\u3044\u6c7a\u65ad\u3092\u4e0b\u3059\u3053\u3068\u304c\u3067\u304d\u308b\u3002 \u7d50\u5c40\u306e\u3068\u3053\u308d\u3001\u3053\u308c\u306b\u3088\u3063\u3066\u5f7c\u306f\u8cfc\u5165\u306e\u6c7a\u65ad\u306b\u81ea\u4fe1\u3092\u6301\u3061\u3001\u8ca9\u58f2\u3057\u3084\u3059\u304f\u306a\u308b\u306e\u3060\u3002  <\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u3082\u3061\u308d\u3093\u3001\u65b0\u5546\u54c1\u3092\u9867\u5ba2\u3068\u5171\u540c\u958b\u767a\u3059\u308b\u3053\u3068\u3082\u52b9\u679c\u7684\u3060\u3002 \u7d50\u5c40\u306e\u3068\u3053\u308d\u3001\u6d88\u8cbb\u8005\u304c\u3042\u306a\u305f\u306e\u58f2\u3063\u3066\u3044\u308b\u3082\u306e\u3092\u597d\u307e\u306a\u3044\u3001\u3042\u308b\u3044\u306f\u5fc5\u8981\u3068\u3057\u306a\u3044\u5834\u5408\u3001\u58f2\u4e0a\u3092\u4e0a\u3052\u308b\u306e\u306f\u96e3\u3057\u3044\u3002<\/span><\/p>\n<h4><strong>\u7d99\u7d9a\u7684\u306a\u6539\u5584<\/strong><\/h4>\n<p><span style=\"font-weight: 400;\">\u82e6\u60c5\u3084\u60aa\u3044\u8a55\u5224\u3092\u597d\u307e\u3057\u304f\u306a\u3044\u3082\u306e\u3068\u6349\u3048\u308b\u4f01\u696d\u304c\u3042\u308b\u4e00\u65b9\u3067\u3001\u9867\u5ba2\u4e2d\u5fc3\u4e3b\u7fa9\u3092\u91cd\u8996\u3059\u308b\u30d6\u30e9\u30f3\u30c9\u306f\u3001\u305d\u308c\u3089\u3092\u5b66\u3073\u3001\u6226\u7565\u3092\u6539\u5584\u3059\u308b\u6a5f\u4f1a\u3068\u6349\u3048\u308b\u3002<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u9867\u5ba2\u4e2d\u5fc3\u4e3b\u7fa9\u306e\u4f01\u696d\u306f\u3055\u3089\u306b\u4e00\u6b69\u9032\u3093\u3067\u3001\u30d6\u30e9\u30f3\u30c9\u3092\u53bb\u3063\u305f\u6d88\u8cbb\u8005\u304b\u3089\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u3092\u5f97\u3066\u3001\u5f7c\u3089\u304c\u30d6\u30e9\u30f3\u30c9\u3092\u53bb\u3063\u305f\u7406\u7531\u3068\u3001\u4eca\u5f8c\u6539\u5584\u3059\u308b\u305f\u3081\u306b\u4f55\u304c\u3067\u304d\u308b\u304b\u3092\u7406\u89e3\u3059\u308b\u3002<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u3053\u308c\u306f\u3001\u6f5c\u5728\u7684\u306a\u9867\u5ba2\u306e\u4f53\u9a13\u3092\u6d17\u7df4\u3055\u305b\u3001\u6e80\u8db3\u5ea6\u3068\u30d6\u30e9\u30f3\u30c9\u30fb\u30ed\u30a4\u30e4\u30eb\u30c6\u30a3\u306e\u5411\u4e0a\u306b\u3064\u306a\u304c\u308b\u3002<\/span><\/p>\n<h4><strong>\u89e3\u7d04\u3092\u6e1b\u3089\u3059<\/strong><\/h4>\n<p><span style=\"font-weight: 400;\">\u9577\u671f\u7684\u306a\u9867\u5ba2\u3068\u306e\u95a2\u4fc2\u3092\u7dad\u6301\u3059\u308b\u3053\u3068\u306b\u6ce8\u529b\u3059\u308c\u3070\u3001\u66f4\u65b0\u304c\u5897\u3048\u3001\u6642\u9593\u306e\u7d4c\u904e\u3068\u3068\u3082\u306b\u9867\u5ba2\u4fa1\u5024\u304c\u9ad8\u307e\u308b\u3002  <\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u9867\u5ba2\u4e2d\u5fc3\u4e3b\u7fa9\u306f\u3001\u88fd\u54c1\u306e\u95a2\u9023\u6027\u3068\u5f37\u56fa\u306a\u9867\u5ba2\u95a2\u4fc2\u3092\u7dad\u6301\u3059\u308b\u3053\u3068\u306b\u3088\u3063\u3066\u3001<a href=\"https:\/\/usqa.questionpro.com\/blog\/customer-churn\/\">\u89e3\u7d04\u3092<\/a>\u6e1b\u3089\u3059\u3053\u3068\u3092\u53ef\u80fd\u306b\u3059\u308b\u3002  <\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u9867\u5ba2\u306e\u76ee\u6a19\u3092\u5ff5\u982d\u306b\u7f6e\u304f\u3053\u3068\u3067\u3001\u6a5f\u80fd\u306e\u5229\u7528\u72b6\u6cc1\u3092\u30e2\u30cb\u30bf\u30fc\u3057\u3001\u305d\u308c\u304c\u9867\u5ba2\u306e\u76ee\u6a19\u9054\u6210\u306b\u5f79\u7acb\u3063\u3066\u3044\u308b\u304b\u3069\u3046\u304b\u3092\u78ba\u8a8d\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u308b\u3002 \u3042\u308b\u3044\u306f\u3001\u3042\u308b\u6a5f\u80fd\u304c\u4fa1\u5024\u3092\u63d0\u4f9b\u3057\u3066\u3044\u306a\u3044\u306e\u3067\u3042\u308c\u3070\u3001\u4ed6\u306e\u6a5f\u80fd\u3092\u63d0\u6848\u3057\u305f\u308a\u3001\u305d\u306e\u60c5\u5831\u3092\u88fd\u54c1\u6539\u826f\u306b\u5f79\u7acb\u3066\u305f\u308a\u3059\u308b\u3053\u3068\u3082\u3067\u304d\u308b\u3002  <\/span><\/p>\n<p style=\"text-align: center;\"><a class=\"square-cta secondary-lined-cta\" href=\"https:\/\/www.questionpro.com\/cx\/\" target=\"_blank\" rel=\"noopener noreferrer\"><strong>\u591a\u6a5f\u80fd\u306a\u30ab\u30b9\u30bf\u30de\u30fc\u30fb\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u7ba1\u7406\u30bd\u30d5\u30c8\u30a6\u30a7\u30a2\u3092\u4f7f\u7528\u3057\u3066\u3001\u4eca\u3059\u3050\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u3092\u30de\u30c3\u30d4\u30f3\u30b0\u3057\u307e\u3057\u3087\u3046\uff01<\/strong><\/a><\/p>\n<p><img decoding=\"async\" class=\"wp-image-108390 aligncenter\" src=\"https:\/\/usqa.questionpro.com\/blog\/wp-content\/uploads\/2020\/08\/measuring-and-managing-customer-experience-questionpro-1-1.png\" alt=\"\" width=\"844\" height=\"475\"><\/p>\n<h2><span style=\"font-weight: 400;\">\u7d44\u7e54\u3067\u9867\u5ba2\u4e2d\u5fc3\u4e3b\u7fa9\u3092\u5b9f\u8df5\u3059\u308b\u305f\u3081\u306e\u30d2\u30f3\u30c8<\/span><\/h2>\n<p><span style=\"font-weight: 400;\">\u3053\u306e\u6642\u70b9\u3067\u3001\u9867\u5ba2\u4e2d\u5fc3\u4e3b\u7fa9\u306e\u6587\u5316\u3092\u7d44\u7e54\u306b\u53d6\u308a\u5165\u308c\u305f\u3044\u3068\u8003\u3048\u3066\u3044\u308b\u3053\u3068\u3060\u308d\u3046\u3002 \u3060\u304b\u3089\u3053\u305d\u3001\u9867\u5ba2\u4e2d\u5fc3\u4e3b\u7fa9\u6226\u7565\u3092\u5b9f\u884c\u3059\u308b\u305f\u3081\u306e\u6700\u826f\u306e\u30d2\u30f3\u30c8\u304c\u3042\u308b\uff1a<\/span><\/p>\n<h3><span style=\"font-weight: 400;\">1.- \u9867\u5ba2\u306e\u30cb\u30fc\u30ba\u3092\u4e88\u6e2c\u3059\u308b\u3002<\/span><\/h3>\n<p><span style=\"font-weight: 400;\">\u307b\u3068\u3093\u3069\u306e\u9867\u5ba2\u306f\u3001\u4eca\u65e5\u6b32\u3057\u3044\u3082\u306e\u3092\u6b63\u78ba\u306b\u8aac\u660e\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u308b\u304c\u3001\u3088\u308a\u9577\u3044\u671f\u9593\u306b\u308f\u305f\u3063\u3066\u6b32\u3057\u3044\u3082\u306e\u3092\u6e2c\u5b9a\u3059\u308b\u3053\u3068\u306f\u3001\u307b\u3068\u3093\u3069\u306e\u4eba\u306b\u3068\u3063\u3066\u975e\u5e38\u306b\u96e3\u3057\u3044\u3002<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u9867\u5ba2\u4e2d\u5fc3\u4e3b\u7fa9\u306e\u76ee\u6a19\u306f\u3001\u4f01\u696d\u304c\u9867\u5ba2\u306e\u30cb\u30fc\u30ba\u3092\u4e88\u6e2c\u3057\u3001\u305d\u308c\u306b\u52b9\u679c\u7684\u306b\u5bfe\u51e6\u3059\u308b\u305f\u3081\u306b\u6709\u76ca\u306a\u63d0\u6848\u3092\u3059\u308b\u3053\u3068\u3067\u3042\u308b\u3002<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u5f7c\u3089\u304c\u3042\u306a\u305f\u3068\u30b3\u30df\u30e5\u30cb\u30b1\u30fc\u30b7\u30e7\u30f3\u3057\u3084\u3059\u3044\u3088\u3046\u306b\u3059\u308b\u3002<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u9867\u5ba2\u30b5\u30fc\u30d3\u30b9\u306e\u554f\u3044\u5408\u308f\u305b\u30da\u30fc\u30b8\u304c\u308f\u304b\u308a\u3084\u3059\u304f\u3001\u7c21\u5358\u306b\u30a2\u30af\u30bb\u30b9\u3067\u304d\u308b\u3053\u3068\u3001\u305d\u3057\u3066\u6d88\u8cbb\u8005\u306e\u3088\u304f\u3042\u308b\u8cea\u554f\u306b\u7b54\u3048\u3066\u3044\u308b\u3053\u3068\u3092\u78ba\u8a8d\u3057\u3066\u304f\u3060\u3055\u3044\u3002<\/span><\/p>\n<h3><span style=\"font-weight: 400;\">3.- \u7a4d\u6975\u7684\u306a\u30ab\u30b9\u30bf\u30de\u30fc\u30fb\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306e\u63d0\u4f9b<\/span><\/h3>\n<p><span style=\"font-weight: 400;\">\u9867\u5ba2\u4e2d\u5fc3\u4e3b\u7fa9\u306f\u3001\u9867\u5ba2\u306b\u8cfc\u5165\u6642\u70b9\u4ee5\u4e0a\u306e\u4ed8\u52a0\u4fa1\u5024\u3092\u63d0\u4f9b\u3059\u308b\u3053\u3068\u3067\u3001\u7af6\u5408\u4ed6\u793e\u3068\u306e\u5dee\u5225\u5316\u3092\u53ef\u80fd\u306b\u3059\u308b\u3002<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u3053\u308c\u306f\u3001\u3042\u306a\u305f\u304c\u697d\u3057\u3044\u9867\u5ba2\u4f53\u9a13\u3092\u5275\u9020\u3059\u308b\u3053\u3068\u306b\u771f\u306b\u6295\u8cc7\u3057\u3066\u304a\u308a\u3001\u305d\u308c\u3092\u63d0\u4f9b\u3059\u308b\u305f\u3081\u306b\u305d\u308c\u4ee5\u4e0a\u306e\u3053\u3068\u3092\u3059\u308b\u3068\u3044\u3046\u3053\u3068\u3092\u793a\u3059\u3082\u306e\u3067\u3059\u3002<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u30d7\u30ed\u30a2\u30af\u30c6\u30a3\u30d6\u30fb\u30ab\u30b9\u30bf\u30de\u30fc\u30fb\u30b5\u30fc\u30d3\u30b9\u306f\u3001\u5fa1\u793e\u306b\u30b5\u30dd\u30fc\u30c8\u3092\u6c42\u3081\u306b\u6765\u308b\u3053\u3068\u306a\u304f\u3001\u9867\u5ba2\u304c\u81ea\u4e3b\u7684\u306b\u554f\u984c\u3092\u89e3\u6c7a\u3059\u308b\u306e\u306b\u5f79\u7acb\u3064\u30ea\u30bd\u30fc\u30b9\u3092\u63d0\u4f9b\u3057\u307e\u3059\u3002 \u3053\u3046\u3059\u308b\u3053\u3068\u3067\u3001\u7c21\u5358\u306a\u554f\u984c\u3092\u89e3\u6c7a\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u3001\u30c1\u30fc\u30e0\u304c\u8cea\u554f\u306b\u7b54\u3048\u308b\u307e\u3067\u5f85\u305f\u3055\u308c\u308b\u3053\u3068\u304c\u306a\u304f\u306a\u308a\u307e\u3059\u3002<\/span><\/p>\n<h3><span style=\"font-weight: 400;\">4.- \u30aa\u30f3\u30dc\u30fc\u30c7\u30a3\u30f3\u30b0\u30fb\u30d7\u30ed\u30bb\u30b9\u306e\u4f5c\u6210<\/span><\/h3>\n<p><span style=\"font-weight: 400;\">\u7d44\u7e54\u5185\u306b\u9867\u5ba2\u4e2d\u5fc3\u4e3b\u7fa9\u306e\u6587\u5316\u3092\u4f5c\u308a\u305f\u3044\u306e\u3067\u3042\u308c\u3070\u3001\u30c1\u30fc\u30e0\u306f\u8ca9\u58f2\u5f8c\u306b\u9867\u5ba2\u3092\u898b\u6368\u3066\u308b\u3053\u3068\u306f\u3067\u304d\u306a\u3044\u3002 \u305d\u306e\u4ee3\u308f\u308a\u3001\u3042\u306a\u305f\u306e\u5546\u54c1\u3084\u30b5\u30fc\u30d3\u30b9\u3092\u6700\u5927\u9650\u306b\u6d3b\u7528\u3057\u3066\u3082\u3089\u3048\u308b\u3088\u3046\u306b\u3057\u307e\u3057\u3087\u3046\u3002<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u305d\u3046\u3059\u308c\u3070\u3001\u8ffd\u52a0\u8cfc\u5165\u306e\u6e96\u5099\u304c\u3067\u304d\u305f\u3068\u304d\u306b\u3001\u3042\u306a\u305f\u306e\u30d3\u30b8\u30cd\u30b9\u306b\u623b\u3063\u3066\u304f\u308b\u53ef\u80fd\u6027\u304c\u9ad8\u304f\u306a\u308b\u3002<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u9867\u5ba2\u304b\u3089\u898b\u305f\u88fd\u54c1\u306e\u4fa1\u5024\u3092\u6700\u9069\u5316\u3059\u308b\u6700\u5584\u306e\u65b9\u6cd5\u306e\u3072\u3068\u3064\u306f\u3001\u8a73\u7d30\u306a\u30aa\u30f3\u30dc\u30fc\u30c7\u30a3\u30f3\u30b0\u30fb\u30d7\u30ed\u30bb\u30b9\u3092\u78ba\u7acb\u3059\u308b\u3053\u3068\u3067\u3042\u308b\u3002 \u30aa\u30f3\u30dc\u30fc\u30c7\u30a3\u30f3\u30b0\u30fb\u30d7\u30ed\u30bb\u30b9\u306f\u3001\u9867\u5ba2\u306b\u88fd\u54c1\u3084\u30b5\u30fc\u30d3\u30b9\u3092\u7d39\u4ecb\u3057\u3001\u30cb\u30fc\u30ba\u3092\u6e80\u305f\u3059\u305f\u3081\u306e\u4f7f\u3044\u65b9\u3092\u8aac\u660e\u3059\u308b\u3002<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u9867\u5ba2\u306e\u30cb\u30fc\u30ba\u306f\u305d\u308c\u305e\u308c\u7570\u306a\u308b\u305f\u3081\u3001\u30c1\u30fc\u30e0\u306f\u9867\u5ba2\u306e\u6210\u529f\u3092\u78ba\u5b9f\u306b\u3059\u308b\u305f\u3081\u306b\u3053\u306e\u30d7\u30ed\u30bb\u30b9\u3092\u30ab\u30b9\u30bf\u30de\u30a4\u30ba\u3059\u308b\u5fc5\u8981\u304c\u3042\u308b\u3002<\/span><\/p>\n<h3><span style=\"font-weight: 400;\">5.- \u9867\u5ba2\u304b\u3089\u306e\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u3092\u96c6\u3081\u308b\u3002<\/span><\/h3>\n<p><span style=\"font-weight: 400;\">\u5f53\u305f\u308a\u524d\u306e\u3053\u3068\u306e\u3088\u3046\u306b\u601d\u3048\u308b\u304b\u3082\u3057\u308c\u306a\u3044\u304c\u3001\u9867\u5ba2\u4e2d\u5fc3\u4e3b\u7fa9\u306e\u6587\u5316\u3092\u6301\u3064\u7d20\u6674\u3089\u3057\u3044\u4f1a\u793e\u3092\u4f5c\u308b\u306b\u306f\u3001\u9867\u5ba2\u3068\u983b\u7e41\u306b\u3001\u305d\u3057\u3066\u5b9a\u671f\u7684\u306b\u30b3\u30df\u30e5\u30cb\u30b1\u30fc\u30b7\u30e7\u30f3\u3092\u53d6\u308b\u5fc5\u8981\u304c\u3042\u308b\u3002<\/span><\/p>\n<p><span style=\"font-weight: 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href=\"https:\/\/usqa.questionpro.com\/blog\/surveys\/\">\u30a2\u30f3\u30b1\u30fc\u30c8<\/a>\uff1a\u60c5\u5831\u3092\u5165\u624b\u3057\u3001\u30d1\u30d5\u30a9\u30fc\u30de\u30f3\u30b9\u3092\u8ffd\u8de1\u3059\u308b\u306e\u306b\u5f79\u7acb\u3064\u3002 \u4e16\u754c\u3067\u6700\u3082\u6210\u529f\u3057\u3066\u3044\u308b\u4f01\u696d\u306f\u3059\u3067\u306b\u30a2\u30f3\u30b1\u30fc\u30c8\u306e\u4fa1\u5024\u3092\u77e5\u3063\u3066\u304a\u308a\u3001\u5b9a\u671f\u7684\u306b\u9867\u5ba2\u6e80\u8db3\u5ea6\u8abf\u67fb\u3084\u88fd\u54c1\u30a2\u30f3\u30b1\u30fc\u30c8\u3092\u5b9f\u65bd\u3059\u308b\u3053\u3068\u3067\u3001\u7d20\u6674\u3089\u3057\u3044\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u306e\u5834\u3092\u63d0\u4f9b\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u308b\u3002<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">\u30e6\u30fc\u30b6\u30fc\u30c6\u30b9\u30c8\u3092\u958b\u59cb\u3059\u308b\uff1aUX\u30c1\u30fc\u30e0\u306e\u8ab0\u306b\u3067\u3082\u3001\u30e6\u30fc\u30b6\u30fc\u30c6\u30b9\u30c8\u306e\u4fa1\u5024\u3092\u5c0b\u306d\u3066\u307f\u307e\u3057\u3087\u3046\u3002 \u6700\u65b0\u306e\u30c7\u30b8\u30bf\u30eb\u30de\u30fc\u30b1\u30c6\u30a3\u30f3\u30b0\u30c4\u30fc\u30eb\u306f\u3001\u88fd\u54c1\u306b\u95a2\u3059\u308b\u5b9f\u969b\u306e\u4eba\u3005\u304b\u3089\u306e<a href=\"https:\/\/usqa.questionpro.com\/blog\/the-5-competency-framework\/\">\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u3092\u53ce\u96c6\u3059\u308b\u305f\u3081\u306e\u30b7\u30f3\u30d7\u30eb\u306a\u30d5\u30ec\u30fc\u30e0\u30ef\u30fc\u30af\u3092<\/a>\u63d0\u4f9b\u3057\u307e\u3059\u3002 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<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u9867\u5ba2\u3092\u6ce8\u610f\u6df1\u304f\u76e3\u8996\u3059\u308b\u3053\u3068\u3067\u3001\u3088\u308a\u826f\u3044\u5bfe\u7b56\u3092\u8b1b\u3058\u308b\u3053\u3068\u304c\u3067\u304d\u3001\u9577\u671f\u7684\u306b\u9867\u5ba2\u751f\u6daf\u4fa1\u5024\u3092\u9ad8\u3081\u308b\u3053\u3068\u304c\u3067\u304d\u308b\u3002  <\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u3060\u304b\u3089\u3001\u3053\u308c\u4ee5\u4e0a\u5f85\u3064\u5fc5\u8981\u306f\u306a\u3044\u3002 \u9867\u5ba2\u4e2d\u5fc3\u4e3b\u7fa9\u306b\u7126\u70b9\u3092\u5f53\u3066\u305f\u4f01\u696d\u6587\u5316\u3092\u5b9f\u8df5\u3059\u308b\u305f\u3081\u306b\u5fc5\u8981\u306a\u30c7\u30fc\u30bf\u306e\u53ce\u96c6\u3092\u958b\u59cb\u3057\u307e\u3057\u3087\u3046\u3002  <\/span><\/p>\n<p><b>\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u306b\u6cbf\u3046\u3088\u3046\u306b\u3057\u307e\u3057\u3087\u3046\u3002  <\/b><\/p>\n<p><span style=\"font-weight: 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400;\">\u3092\u672c\u65e5\u3088\u308a\u767a\u58f2\u3057\u307e\u3059\u3002<\/span><\/p>\n<h2>\u7d50\u8ad6<\/h2>\n<p>\u30ab\u30b9\u30bf\u30de\u30fc\u30bb\u30f3\u30c8\u30ea\u30b7\u30c6\u30a3\u306f\u3001\u30d3\u30b8\u30cd\u30b9\u306e\u6210\u529f\u306b\u4e0d\u53ef\u6b20\u306a\u5074\u9762\u3067\u3042\u308a\u3001QuestionPro\u306f\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30bb\u30f3\u30c8\u30ea\u30c3\u30af\u306a\u53d6\u308a\u7d44\u307f\u306b\u304a\u3044\u3066\u7d44\u7e54\u3092\u30b5\u30dd\u30fc\u30c8\u3059\u308b\u4fa1\u5024\u3042\u308b\u30c4\u30fc\u30eb\u3068\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u3092\u63d0\u4f9b\u3057\u307e\u3059\u3002 QuestionPro\u306f\u3001\u5305\u62ec\u7684\u306a\u30a2\u30f3\u30b1\u30fc\u30c8\u30fb\u30ea\u30b5\u30fc\u30c1\u30c4\u30fc\u30eb\u7fa4\u306b\u3088\u308a\u3001\u9867\u5ba2\u304b\u3089\u306e\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u3092\u52b9\u679c\u7684\u306b\u53ce\u96c6\u30fb\u5206\u6790\u3057\u3001\u9867\u5ba2\u306e\u30cb\u30fc\u30ba\u3001\u55dc\u597d\u3001\u671f\u5f85\u3092\u7406\u89e3\u3059\u308b\u3053\u3068\u3092\u53ef\u80fd\u306b\u3057\u307e\u3059\u3002<\/p>\n<p>\u9867\u5ba2\u306e\u671f\u5f85\u304c\u7d76\u3048\u305a\u9032\u5316\u3059\u308b\u4eca\u65e5\u306e\u7af6\u4e89\u74b0\u5883\u3067\u306f\u3001\u9867\u5ba2\u4e2d\u5fc3\u4e3b\u7fa9\u3092\u53d7\u3051\u5165\u308c\u3001QuestionPro\u306e\u3088\u3046\u306a\u30c4\u30fc\u30eb\u3092\u6d3b\u7528\u3059\u308b\u4f01\u696d\u306f\u3001\u5927\u304d\u306a\u512a\u4f4d\u6027\u3092\u6301\u3063\u3066\u3044\u307e\u3059\u3002 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