{"id":799799,"date":"2020-07-10T06:31:55","date_gmt":"2020-07-10T06:31:55","guid":{"rendered":"https:\/\/www.questionpro.com\/blog\/%e3%83%90%e3%83%83%e3%83%89%e3%83%bb%e3%83%8d%e3%83%83%e3%83%88%e3%83%bb%e3%83%97%e3%83%ad%e3%83%a2%e3%83%bc%e3%82%bf%e3%83%bc%e3%83%bb%e3%82%b9%e3%82%b3%e3%82%a2\/"},"modified":"2020-07-10T06:31:55","modified_gmt":"2020-07-10T06:31:55","slug":"%e3%83%90%e3%83%83%e3%83%89%e3%83%bb%e3%83%8d%e3%83%83%e3%83%88%e3%83%bb%e3%83%97%e3%83%ad%e3%83%a2%e3%83%bc%e3%82%bf%e3%83%bc%e3%83%bb%e3%82%b9%e3%82%b3%e3%82%a2","status":"publish","type":"post","link":"https:\/\/qa-release.questionpro.com\/blog\/ja\/%e3%83%90%e3%83%83%e3%83%89%e3%83%bb%e3%83%8d%e3%83%83%e3%83%88%e3%83%bb%e3%83%97%e3%83%ad%e3%83%a2%e3%83%bc%e3%82%bf%e3%83%bc%e3%83%bb%e3%82%b9%e3%82%b3%e3%82%a2\/","title":{"rendered":"\u60aa\u3044NPS\u30b9\u30b3\u30a2\u3068\u306f\u4f55\u304b\u3001\u3069\u3046\u3059\u308c\u3070\u6539\u5584\u3067\u304d\u308b\u306e\u304b\uff1f"},"content":{"rendered":"

\u30cd\u30c3\u30c8\u30fb\u30d7\u30ed\u30e2\u30fc\u30bf\u30fc\u30fb\u30b9\u30b3\u30a2\uff08NPS<\/a>\uff09\u30b7\u30b9\u30c6\u30e0\u306f\u3001\u9867\u5ba2\u7d4c\u9a13\uff08CX\uff09\u306e\u6210\u529f\u3092\u6e2c\u5b9a\u3059\u308b\u305f\u3081\u306b\u3001\u591a\u6570\u306e\u9867\u5ba2\u6307\u6a19\u30921\u3064\u306b\u5909\u63db\u3059\u308b\u305f\u3081\u3001\u7814\u7a76\u8005\u306b\u597d\u307e\u308c\u3001\u597d\u307e\u308c\u3066\u3044\u308b\u3002 \u79c1\u305f\u3061\u306e\u7d44\u7e54\u3067\u306e\u5b8c\u5168\u306a\u7d4c\u9a13\u3092\u8003\u616e\u3059\u308b\u3068\u3001\u79c1\u305f\u3061\u306e\u88fd\u54c1\u3084\u30b5\u30fc\u30d3\u30b9\u3092\u53cb\u4eba\u3084\u540c\u50da\u306b\u85a6\u3081\u308b\u53ef\u80fd\u6027\u306f\u3069\u306e\u7a0b\u5ea6\u3042\u308a\u307e\u3059\u304b\u300d\u3068\u3044\u3046\u8cea\u554f\u306b\u5bfe\u3059\u308b\u7b54\u3048\u3067\u3059\u3002 <\/span><\/p>\n

\u4e0a\u8a18\u306e\u8cea\u554f\u306b\u5bfe\u3059\u308b\u56de\u7b54\u306b\u3088\u3063\u3066 <\/span>
\n NPS\u30b9\u30b3\u30a2<\/span>
\n<\/a>. \u7814\u7a76\u8005\u306f\u6b21\u306e\u3088\u3046\u306a\u3082\u306e\u3092\u4f7f\u3063\u3066\u3044\u308b\u3002 <\/span>

\n NPS\u8abf\u67fb<\/span>
\n<\/a>\u3092\u5b9f\u65bd\u3057\u3001\u7d44\u7e54\u306e\u30cd\u30c3\u30c8\u30fb\u30d7\u30ed\u30e2\u30fc\u30bf\u30fc\u30fb\u30b9\u30b3\u30a2\u3092\u5b9a\u671f\u7684\u306b\u7b97\u51fa\u3057\u3066\u3044\u307e\u3059\u3002<\/span><\/p>\n

\"nps\u306e\u8cea\u554f\"<\/p>\n

\u305d\u306e\u56de\u7b54\u306b\u57fa\u3065\u3044\u3066\u3001\u3042\u306a\u305f\u306e\u9867\u5ba2\u306f3\u3064\u306e\u30d0\u30b1\u30c4\u306b\u5206\u3051\u3089\u308c\u308b-\u30d7\u30ed\u30e2\u30fc\u30bf\u30fc\u3001\u30d1\u30c3\u30b7\u30d6\u3001\u30c7\u30c8\u30e9\u30af\u30bf\u30fc\u3002<\/span><\/p>\n

\u30d7\u30ed\u30e2\u30fc\u30bf\u30fc<\/b>:NPS\u30679\u70b9\u307e\u305f\u306f10\u70b9\u3092\u7372\u5f97\u3057\u305f\u9867\u5ba2\u3067\u3059\u3002 \u3053\u306e\u9867\u5ba2\u5c64\u306f\u5fe0\u5b9f\u3067\u3001\u8cb4\u793e\u306e\u30b5\u30fc\u30d3\u30b9\u306b\u6e80\u8db3\u3057\u3066\u3044\u308b\u3002 \u5f7c\u3089\u306f\u3042\u306a\u305f\u306e\u30d6\u30e9\u30f3\u30c9\u306e\u652f\u6301\u8005\u3067\u3042\u308a\u3001\u3042\u306a\u305f\u306e\u7d44\u7e54\u3092\u5bb6\u65cf\u3084\u53cb\u4eba\u3001\u540c\u50da\u306b\u63a8\u85a6\u3059\u308b\u53ef\u80fd\u6027\u304c\u9ad8\u3044\u3002<\/span><\/p>\n

\u30d1\u30c3\u30b7\u30d6<\/b>:NPS\u30677\u307e\u305f\u306f8\u306e\u8a55\u4fa1\u3092\u3057\u305f\u9867\u5ba2\u3067\u3059\u3002 \u57fa\u672c\u7684\u306b\u3001\u5f7c\u3089\u306f\u3042\u306a\u305f\u306e\u30d6\u30e9\u30f3\u30c9\u304c\u597d\u304d\u3067\u6e80\u8db3\u3057\u3066\u3044\u308b\u304c\u3001\u3053\u306e\u6a5f\u4f1a\u306b\u7af6\u5408\u4ed6\u793e\u306b\u4e57\u308a\u63db\u3048\u308b\u3060\u308d\u3046\u3002 \u5f7c\u3089\u306f\u4e2d\u7acb\u3067\u3042\u308a\u3001\u3042\u306a\u305f\u306e\u30d6\u30e9\u30f3\u30c9\u3092\u60aa\u304f\u8a00\u3046\u3053\u3068\u306f\u306a\u3044\u304c\u3001\u5ba3\u4f1d\u3059\u308b\u3053\u3068\u3082\u306a\u3044\u3002<\/span><\/p>\n

\u30c7\u30a3\u30c6\u30af\u30bf\u30fc<\/b>:NPS\u306e\u8cea\u554f\u30676\u70b9\u4ee5\u4e0b\u306e\u8a55\u4fa1\u3092\u3057\u305f\u9867\u5ba2\u3067\u3059\u3002 \u5f7c\u3089\u306f\u3042\u306a\u305f\u306e\u88fd\u54c1\u3084\u30b5\u30fc\u30d3\u30b9\u306b\u6e80\u8db3\u305b\u305a\u3001\u60aa\u3044\u7d4c\u9a13\u3092\u53e3\u30b3\u30df\u3067\u4ed6\u306e\u4eba\u3068\u5171\u6709\u3059\u308b\u3002 \u305d\u306e\u3088\u3046\u306a\u4eba\u305f\u3061\u306f\u3001\u4e8c\u5ea6\u3068\u3042\u306a\u305f\u304b\u3089\u8cfc\u5165\u3059\u308b\u3053\u3068\u306f\u306a\u3044\u3060\u308d\u3046\u3057\u3001\u4ed6\u306e\u4eba\u305f\u3061\u306e\u8cfc\u8cb7\u610f\u6b32\u3082\u524a\u3044\u3067\u3057\u307e\u3046\u3060\u308d\u3046\u3002<\/span><\/p>\n

\u8a73\u7d30\u306f\u3053\u3061\u3089NPS\u306e\u8a08\u7b97\u65b9\u6cd5<\/a><\/p>\n

\u60aa\u3044\u30cd\u30c3\u30c8\u30fb\u30d7\u30ed\u30e2\u30fc\u30bf\u30fc\u30fb\u30b9\u30b3\u30a2\uff08NPS\uff09\u3068\u306f\u4f55\u304b\uff1f<\/span><\/h2>\n

\u30cd\u30c3\u30c8\u30fb\u30d7\u30ed\u30e2\u30fc\u30bf\u30fc\u30fb\u30b9\u30b3\u30a2\uff08NPS\uff09\u304c\u60aa\u3044\u3068\u3044\u3046\u3053\u3068\u306f\u3001\u30d7\u30ed\u30e2\u30fc\u30bf\u30fc\u3088\u308a\u3082\u30c7\u30a3\u30b9\u30c8\u30e9\u30af\u30bf\u30fc\u306e\u6570\u304c\u591a\u3044\u3053\u3068\u3092\u793a\u3057\u3066\u3044\u308b\u3002 \u9867\u5ba2\u306f\u30d6\u30e9\u30f3\u30c9\u5168\u4f53\u306b\u6e80\u8db3\u3057\u3066\u304a\u3089\u305a\u3001\u9867\u5ba2\u4f53\u9a13\u3084\u9867\u5ba2\u6e80\u8db3\u5ea6\u3082\u4f4e\u3044\u3002 \u5f7c\u3089\u306f\u3088\u308a\u826f\u3044\u9078\u629e\u80a2\u3092\u898b\u3064\u3051\u308b\u3068\u3059\u3050\u306b\u7af6\u5408\u4ed6\u793e\u306b\u4e57\u308a\u63db\u3048\u308b\u3060\u308d\u3046\u3002<\/span><\/p>\n

\u3042\u306a\u305f\u304c\u30bd\u30d5\u30c8\u30a6\u30a7\u30a2\u696d\u754c\u3067\u50cd\u3044\u3066\u3044\u308b\u7d44\u7e54\u3067\u3001\u696d\u754c\u5e73\u5747\u306eNPS\u304c34\u4ee5\u4e0a\u3060\u3068\u8003\u3048\u3066\u307f\u3066\u304f\u3060\u3055\u3044\u3002 NPS\u30b9\u30b3\u30a2\u304c30\u304b\u308940\u306e\u9593\u3067\u3042\u308c\u3070\u3001NPS\u30b9\u30b3\u30a2\u306f\u826f\u597d\u3067\u3042\u308b\u3002 55\u70b9\u300160\u70b9\u306a\u3069\u3001\u30c8\u30c3\u30d7\u304b\u3089\u5927\u304d\u304f\u96e2\u3055\u308c\u3066\u3044\u308b\u304b\u3082\u3057\u308c\u306a\u3044\u3002 \u3057\u304b\u3057\u3001\u30b9\u30b3\u30a2\u304c25\u3001\u3042\u308b\u3044\u306f\u305d\u308c\u4ee5\u4e0b\u3067\u3042\u308c\u3070\u3001NPS\u30b9\u30b3\u30a2\u306f\u60aa\u3044\u3068\u307f\u306a\u3055\u308c\u308b\u3002<\/span><\/p>\n

\u3042\u306a\u305f\u306f\u5426\u5b9a\u7684\u306a\u4eba\u305f\u3061\u3092\u63a8\u9032\u8005\u306b\u5909\u3048\u308b<\/a>\u5fc5\u8981\u304c\u3042\u308b\u3002 \u306b\u5bfe\u3059\u308b\u6539\u5584\u3068\u30d9\u30f3\u30c1\u30de\u30fc\u30af <\/span>
\n \u512a\u308c\u305f\u30cd\u30c3\u30c8\u30fb\u30d7\u30ed\u30e2\u30fc\u30bf\u30fc\u30fb\u30b9\u30b3\u30a2<\/span>
\n<\/a>\u306f\u3001\u3042\u306a\u305f\u306b\u3068\u3063\u3066\u6700\u512a\u5148\u4e8b\u9805\u3067\u3042\u308b\u3079\u304d\u3067\u3059\u3002<\/span><\/p>\n

\u4ee5\u4e0b\u306e\u7c21\u5358\u306a\u30b9\u30c6\u30c3\u30d7\u3067\u3001\u60aa\u3044\u30cd\u30c3\u30c8\u30fb\u30d7\u30ed\u30e2\u30fc\u30bf\u30fc\u30fb\u30b9\u30b3\u30a2\uff08NPS\uff09\u3092\u6539\u5584\u3057\u307e\u3057\u3087\u3046\u3002<\/h3>\n

NPS\u3092\u5411\u4e0a\u3055\u305b\u308b\u3053\u3068\u306f\u3001\u6d88\u6975\u7684\u306a\u4eba\u3084\u53d7\u52d5\u7684\u306a\u4eba\u3092\u30d7\u30ed\u30e2\u30fc\u30bf\u30fc\u306b\u5909\u3048\u308b\u305f\u3081\u306b\u6975\u3081\u3066\u91cd\u8981\u3067\u3042\u308b\u3002 NPS\u306e\u30b9\u30b3\u30a2\u304c\u60aa\u3044\u4f01\u696d\u306f\u3001\u30b9\u30b3\u30a2\u3092\u4e0a\u3052\u308b\u305f\u3081\u306b\u8a66\u884c\u932f\u8aa4\u3055\u308c\u305f\u4ee5\u4e0b\u306e\u65b9\u6cd5\u3092\u9069\u7528\u3059\u3079\u304d\u3067\u3042\u308b\u3002<\/span><\/p>\n

1.\u8fc5\u901f\u306a\u30d5\u30a9\u30ed\u30fc\u30a2\u30c3\u30d7<\/h4>\n

\u9867\u5ba2\u304b\u3089\u306e\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u3092\u30d5\u30a9\u30ed\u30fc\u30a2\u30c3\u30d7\u3059\u308b\u3053\u3068\u306f\u3001\u3042\u3089\u3086\u308b\u61f8\u5ff5\u306b\u5bfe\u51e6\u3057\u3001NPS\u30b9\u30b3\u30a2\u3092\u9ad8\u3081\u308b\u305f\u3081\u306b\u6975\u3081\u3066\u91cd\u8981\u3067\u3042\u308b\u3002 \u9867\u5ba2\u4e2d\u5fc3\u306e\u7d44\u7e54\u306f\u3001\u8c4a\u304b\u306a\u9867\u5ba2\u4f53\u9a13\u3092\u4fdd\u8a3c\u3059\u308b\u305f\u3081\u306b\u3001\u9867\u5ba2\u304b\u3089\u306e\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u3092\u8fc5\u901f\u306b\u30d5\u30a9\u30ed\u30fc\u30a2\u30c3\u30d7\u3059\u308b\u3002 \u3042\u306a\u305f\u306e\u8fc5\u901f\u306a\u5bfe\u5fdc\u306f\u3001\u9867\u5ba2\u304c\u6301\u3064\u304b\u3082\u3057\u308c\u306a\u3044\u61f8\u5ff5\u3084\u4e0d\u6e80\u3092\u62e1\u6563\u3059\u308b\u306e\u306b\u5f79\u7acb\u3061\u307e\u3059\u3002 \u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u306e\u30eb\u30fc\u30d7\u3092\u9589\u3058\u308b\u3053\u3068\u306f\u4e0d\u53ef\u6b20\u3067\u3042\u308a\u3001\u8c4a\u304b\u306a\u9867\u5ba2\u4f53\u9a13\u3092\u63d0\u4f9b\u3057\u3001\u9867\u5ba2\u306b\u6e80\u8db3\u3057\u3066\u3082\u3089\u3046\u3053\u3068\u3078\u306e\u30b3\u30df\u30c3\u30c8\u30e1\u30f3\u30c8\u3092\u793a\u3059\u3053\u3068\u306b\u306a\u308b\u3002 \u30af\u30ed\u30fc\u30ba\u30c9\u30eb\u30fc\u30d7\u306e\u4f1a\u8a71\u304b\u3089\u30a4\u30f3\u30b5\u30a4\u30c8\u3092\u53ce\u96c6\u3057\u3001\u9867\u5ba2\u304c\u7e70\u308a\u8fd4\u3057\u76f4\u9762\u3059\u308b\u554f\u984c\u306b\u5bfe\u51e6\u3059\u308b\u305f\u3081\u306b\u6d3b\u7528\u3059\u308b\u3002 <\/span><\/p>\n

2.\u5171\u6709\u3057\u3084\u3059\u3044<\/h4>\n

\u3042\u306a\u305f\u306e\u9867\u5ba2\u306f\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u306e\u3044\u304f\u3064\u304b\u306e\u30bf\u30c3\u30c1\u30dd\u30a4\u30f3\u30c8\u3067\u3001\u3042\u306a\u305f\u306e\u30d6\u30e9\u30f3\u30c9\u3068\u63a5\u3059\u308b\u3053\u3068\u3067\u3001\u591a\u304f\u306e\u30dd\u30b8\u30c6\u30a3\u30d6\u306a\u7d4c\u9a13\u3092\u3059\u308b\u3067\u3057\u3087\u3046\u3002 \u305d\u306e\u3088\u3046\u306a\u7d4c\u9a13\u3092\u7c21\u5358\u306b\u5171\u6709\u3067\u304d\u308b\u65b9\u6cd5\u3092\u898b\u3064\u3051\u3088\u3046\u3002 \u305d\u3046\u3067\u306a\u3051\u308c\u3070\u30c1\u30e3\u30f3\u30b9\u3092\u5931\u3046\u3053\u3068\u306b\u306a\u308b\u3002 \u5f7c\u3089\u304c\u81ea\u5206\u306e\u7d4c\u9a13\u3092\u7c21\u5358\u306b\u5171\u6709\u3067\u304d\u308b\u3088\u3046\u306b\u3059\u308b\u3053\u3068\u3082\u3001\u7d4c\u9a13\u306e\u4e00\u90e8\u306a\u306e\u3060\u3002 \u30d5\u30a7\u30a4\u30b9\u30d6\u30c3\u30af\u3001\u30ea\u30f3\u30af\u30c8\u30a4\u30f3\u3001\u30c4\u30a4\u30c3\u30bf\u30fc\u306a\u3069\u306e\u30bd\u30fc\u30b7\u30e3\u30eb\u30e1\u30c7\u30a3\u30a2\u30fb\u30c4\u30fc\u30eb\u3067\u3001\u3042\u306a\u305f\u306e\u30d6\u30e9\u30f3\u30c9\u3092\u5ba3\u4f1d\u3059\u308b\u3088\u3046\u5968\u52b1\u3057\u3001\u305d\u3046\u3059\u308b\u30a4\u30f3\u30bb\u30f3\u30c6\u30a3\u30d6\u3092\u63d0\u4f9b\u3059\u308b\u3002 \u307e\u305f\u3001\u3042\u306a\u305f\u306e\u9867\u5ba2\u3084\u6f5c\u5728\u9867\u5ba2\u304c\u597d\u3093\u3067\u8a2a\u308c\u308b\u4ed6\u306e\u30a6\u30a7\u30d6\u30b5\u30a4\u30c8\u3092\u63a2\u3057\u3001\u305d\u308c\u3089\u306e\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u3092\u6d3b\u7528\u3059\u308b\u3002 \u9867\u5ba2\u3068\u306e\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8\u3092\u9ad8\u3081\u308b\u3053\u3068\u3067\u3001\u5f7c\u3089\u306e\u30dd\u30b8\u30c6\u30a3\u30d6\u306a\u4f53\u9a13\u304c\u3088\u308a\u591a\u304f\u5171\u6709\u3055\u308c\u308b\u3053\u3068\u306b\u306a\u308b\u3002 \u30cb\u30e5\u30fc\u30b9\u30ec\u30bf\u30fc\u3001\u697d\u3057\u3044\u30b3\u30f3\u30c6\u30b9\u30c8\u3001\u30af\u30fc\u30dd\u30f3\u306a\u3069\u3067\u3001\u9867\u5ba2\u306e\u95a2\u5fc3\u3092\u5f15\u304d\u3064\u3051\u308b\u3002<\/span><\/p>\n

3.\u30b5\u30a4\u30ed\u5316\u306e\u6291\u5236<\/h4>\n

\u8907\u6570\u306e\u500b\u4eba\u3084\u90e8\u9580\u306b\u5bfe\u5fdc\u3057\u306a\u3051\u308c\u3070\u306a\u3089\u306a\u3044\u306e\u306f\u3001\u9867\u5ba2\u306b\u3068\u3063\u3066\u4e0d\u5feb\u3067\u9762\u5012\u306a\u3053\u3068\u3060\u3002 \u5f93\u696d\u54e1\u304c\u5341\u5206\u306a\u8a13\u7df4\u3092\u53d7\u3051\u3001\u81ea\u5206\u306e\u90e8\u7f72\u3084\u5c02\u9580\u5916\u306e\u9867\u5ba2\u304b\u3089\u306e\u554f\u3044\u5408\u308f\u305b\u306b\u3082\u5bfe\u5fdc\u3067\u304d\u308b\u3088\u3046\u306b\u3059\u308b\u3002 \u30c8\u30ec\u30fc\u30cb\u30f3\u30b0\u30fb\u30bb\u30c3\u30b7\u30e7\u30f3\u3001\u30b7\u30b9\u30c6\u30e0\u306e\u66f4\u65b0\u3001\u9867\u5ba2\u6e80\u8db3\u3068\u9867\u5ba2\u4f53\u9a13\u306b\u7279\u5316\u3057\u305f\u30b3\u30df\u30e5\u30cb\u30b1\u30fc\u30b7\u30e7\u30f3\u30fb\u30c1\u30e3\u30cd\u30eb\u306e\u958b\u8a2d\u306a\u3069\u3092\u901a\u3058\u3066\u3053\u308c\u3092\u884c\u3046\u3002 \u9867\u5ba2\u306f\u3001\u7b54\u3048\u3092\u6c42\u3081\u3066\u90e8\u7f72\u304b\u3089\u90e8\u7f72\u3078\u3068\u305f\u3089\u3044\u56de\u3057\u306b\u3055\u308c\u308b\u3053\u3068\u304c\u306a\u3044\u3053\u3068\u306b\u611f\u8b1d\u3059\u308b\u3060\u308d\u3046\u3002<\/span><\/p>\n

4.\u9867\u5ba2\u306e\u671f\u5f85\u3092\u8d85\u3048\u308b<\/h4>\n

NPS\u30b9\u30b3\u30a2\u306b\u6ce8\u76ee\u3059\u308b\u306e\u3082\u7d50\u69cb\u3060\u304c\u3001\u9867\u5ba2\u306e\u671f\u5f85\u3092\u4e0a\u56de\u308b\u3053\u3068\u306b\u6ce8\u610f\u3068\u52aa\u529b\u3092\u5411\u3051\u3088\u3046\u3002 NPS\u30b9\u30b3\u30a2\u3092\u4f7f\u7528\u3057\u3066\u3001\u9867\u5ba2\u306e\u671f\u5f85\u3001\u9867\u5ba2\u30b5\u30fc\u30d3\u30b9\u3001\u9867\u5ba2\u4f53\u9a13\u306e\u30ae\u30e3\u30c3\u30d7\u3092\u6e2c\u5b9a\u3059\u308b\u3002 \u9867\u5ba2\u306e\u671f\u5f85\u3092\u4e0a\u56de\u308b\u3053\u3068\u306f\u3001\u30dd\u30b8\u30c6\u30a3\u30d6\u306a\u4f53\u9a13\u3092\u63d0\u4f9b\u3059\u308b\u3053\u3068\u306b\u3064\u306a\u304c\u308a\u3001NPS\u30b9\u30b3\u30a2\u3092\u9ad8\u3081\u3001\u30d6\u30e9\u30f3\u30c9\u306e\u652f\u6301\u8005\u3092\u96c6\u3081\u3001\u9867\u5ba2\u30ed\u30a4\u30e4\u30eb\u30c6\u30a3\u3092\u9ad8\u3081\u308b\u3053\u3068\u306b\u3064\u306a\u304c\u308b\u3002<\/span><\/p>\n

5.\u30b3\u30df\u30e5\u30cb\u30c6\u30a3\u306e\u69cb\u7bc9<\/h4>\n

\u9867\u5ba2\u304b\u3089\u306e\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u306f\u3001\u826f\u304d\u306b\u3064\u3051\u60aa\u3057\u304d\u306b\u3064\u3051\u3001\u30d6\u30e9\u30f3\u30c9\u304c\u305d\u306e\u30d7\u30ed\u30bb\u30b9\u3001\u30aa\u30da\u30ec\u30fc\u30b7\u30e7\u30f3\u3001\u63d0\u4f9b\u7269\u3092\u6539\u5584\u3059\u308b\u305f\u3081\u306b\u4e0d\u53ef\u6b20\u306a\u3082\u306e\u3067\u3042\u308b\u3002 \u30b3\u30df\u30e5\u30cb\u30c6\u30a3\u3084\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u30d1\u30cd\u30eb\u3092\u8a2d\u7f6e\u3059\u308b\u3053\u3068\u3067\u3001NPS\u30b9\u30b3\u30a2\u3084<\/a>CX\u306e\u6539\u5584\u306b\u5fc5\u8981\u306a\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u3092\u96c6\u3081\u308b\u3053\u3068\u304c\u3067\u304d\u308b\u3002 \u305f\u3068\u3048\u9867\u5ba2\u304c\u3042\u306a\u305f\u306b\u6e80\u8db3\u3057\u3066\u3044\u305f\u3068\u3057\u3066\u3082\u3001\u3088\u308a\u826f\u304f\u3001\u3042\u308b\u3044\u306f\u9055\u3063\u305f\u3084\u308a\u65b9\u3092\u3059\u308b\u305f\u3081\u306b\u610f\u898b\u3092\u6c42\u3081\u308b\u3053\u3068\u306f\u3067\u304d\u308b\u3002<\/span><\/p>\n

6.NPS\u30c1\u30e3\u30f3\u30d4\u30aa\u30f3\u306e\u80b2\u6210<\/h4>\n

\u8c4a\u304b\u306a\u9867\u5ba2\u4f53\u9a13\u3068\u9867\u5ba2\u6e80\u8db3\u306f\u3001\u9867\u5ba2\u5bfe\u5fdc\u30c1\u30fc\u30e0\u3060\u3051\u306e\u8cac\u4efb\u3067\u306f\u306a\u3044\u3002 \u5168\u5f93\u696d\u54e1\u304c\u540c\u3058\u898b\u89e3\u3092\u6301\u3061\u3001\u5168\u54e1\u304cNPS\u30ec\u30dd\u30fc\u30c8\u3068\u30b9\u30b3\u30a2\u306b\u30a2\u30af\u30bb\u30b9\u3067\u304d\u308b\u3053\u3068\u304c\u4e0d\u53ef\u6b20\u3067\u3059\u3002 NPS\u30b9\u30b3\u30a2\u304c\u3001\u7d4c\u7406\u90e8\u9580\u306e\u8ab0\u304b\u3068\u306e\u60aa\u3044\u3084\u308a\u53d6\u308a\u306b\u3088\u3063\u3066\u963b\u5bb3\u3055\u308c\u3001\u4ed6\u306e\u5168\u54e1\u304c\u305d\u306e\u4e8b\u5b9f\u306b\u6c17\u3065\u304b\u306a\u3044\u3088\u3046\u306a\u4e8b\u614b\u306f\u907f\u3051\u305f\u3044\u3082\u306e\u3060\u3002 \u793e\u5185\u306bNPS\u30c1\u30e3\u30f3\u30d4\u30aa\u30f3\u3092\u4f5c\u308a\u3001\u5f7c\u3089\u306bNPS\u306b\u95a2\u3059\u308b\u30d7\u30ed\u30bb\u30b9\u3084\u30c8\u30ec\u30fc\u30cb\u30f3\u30b0\u3092\u76e3\u7763\u3055\u305b\u3001\u8cac\u4efb\u3092\u6301\u305f\u305b\u308b\u3002<\/span><\/p>\n

7.NPS\u3092\u30e2\u30cb\u30bf\u30fc\u3059\u308b<\/h4>\n

\u3044\u3044\u70b9\u6570\u3092\u53d6\u308b\u3060\u3051\u3067\u306f\u5341\u5206\u3067\u306f\u306a\u3044\u3002 \u52aa\u529b\u306f\u5831\u308f\u308c\u3001\u6226\u7565\u306f\u7d50\u679c\u3092\u51fa\u3057\u3066\u3044\u308b\u304b\u3082\u3057\u308c\u306a\u3044\u304c\u3001\u305d\u3053\u3067\u7acb\u3061\u6b62\u307e\u3063\u3066\u306f\u3044\u3051\u306a\u3044\u3002 \u7d99\u7d9a\u7684\u306b\u30b9\u30b3\u30a2\u3092\u4f38\u3070\u3059\u52aa\u529b\u3092\u3057\u306a\u3051\u308c\u3070\u306a\u3089\u306a\u3044\u3002 \u30d7\u30ed\u30e2\u30fc\u30bf\u30fc\u3001\u30c7\u30a3\u30bf\u30fc\u30af\u30bf\u30fc\u3001\u30d1\u30c3\u30b7\u30d6\u306e\u5272\u5408\u3092\u5e38\u306b\u30c1\u30a7\u30c3\u30af\u3057\u3001\u30d7\u30ed\u30e2\u30fc\u30bf\u30fc\u3092\u6e80\u8db3\u3055\u305b\u3001\u30d1\u30c3\u30b7\u30d6\u3084\u30c7\u30a3\u30bf\u30fc\u30af\u30bf\u30fc\u3092\u30b3\u30f3\u30d0\u30fc\u30b8\u30e7\u30f3\u3055\u305b\u308b\u65b9\u6cd5\u3092\u898b\u3064\u3051\u3088\u3046\u3002<\/span><\/p>\n","protected":false},"excerpt":{"rendered":"

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