{"id":800477,"date":"2022-05-30T06:55:44","date_gmt":"2022-05-30T06:55:44","guid":{"rendered":"https:\/\/www.questionpro.com\/blog\/%e3%82%ab%e3%82%b9%e3%82%bf%e3%83%9e%e3%83%bc%e3%82%b1%e3%82%a2%e5%af%be%e3%82%ab%e3%82%b9%e3%82%bf%e3%83%9e%e3%83%bc%e3%82%b5%e3%83%bc%e3%83%93%e3%82%b9\/"},"modified":"2022-05-30T06:55:44","modified_gmt":"2022-05-30T06:55:44","slug":"%e3%82%ab%e3%82%b9%e3%82%bf%e3%83%9e%e3%83%bc%e3%82%b1%e3%82%a2%e5%af%be%e3%82%ab%e3%82%b9%e3%82%bf%e3%83%9e%e3%83%bc%e3%82%b5%e3%83%bc%e3%83%93%e3%82%b9","status":"publish","type":"post","link":"https:\/\/qa-release.questionpro.com\/blog\/ja\/%e3%82%ab%e3%82%b9%e3%82%bf%e3%83%9e%e3%83%bc%e3%82%b1%e3%82%a2%e5%af%be%e3%82%ab%e3%82%b9%e3%82%bf%e3%83%9e%e3%83%bc%e3%82%b5%e3%83%bc%e3%83%93%e3%82%b9\/","title":{"rendered":"\u30ab\u30b9\u30bf\u30de\u30fc\u30b1\u30a2\u3068\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9\uff1a\u4e3b\u306a\u9055\u3044"},"content":{"rendered":"<p><span style=\"font-weight: 400;\">\u30ab\u30b9\u30bf\u30de\u30fc\u30b1\u30a2\u3068\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9\u306b\u306f\u5927\u304d\u306a\u9055\u3044\u304c\u3042\u308b\u3002 \u30ab\u30b9\u30bf\u30de\u30fc\u30b1\u30a2\u3068\u306f\u3001\u9867\u5ba2\u3068\u306e\u95a2\u4fc2\u304c\u3059\u3079\u3066\u3067\u3042\u308b\u3002 \u4fe1\u983c\u3092\u78ba\u7acb\u3057\u3001\u30b5\u30dd\u30fc\u30c8\u3092\u63d0\u4f9b\u3057\u3001\u9867\u5ba2\u306b\u6e80\u8db3\u3057\u3066\u3082\u3089\u3046\u3053\u3068\u3060\u3002 \u4e00\u65b9\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9\u306f\u554f\u984c\u3092\u89e3\u6c7a\u3059\u308b\u3053\u3068\u304c\u3059\u3079\u3066\u3067\u3042\u308b\u3002  <\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u9867\u5ba2\u304c\u88fd\u54c1\u3084\u30b5\u30fc\u30d3\u30b9\u306b\u554f\u984c\u3092\u62b1\u3048\u305f\u5834\u5408\u3001\u305d\u308c\u3092\u89e3\u6c7a\u3059\u308b\u306e\u304c\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9\u62c5\u5f53\u8005\u306e\u4ed5\u4e8b\u3067\u3059\u3002  <\/span><span style=\"font-weight: 400;\">\u30ab\u30b9\u30bf\u30de\u30fc\u30b1\u30a2\u3068\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9\u306e\u9055\u3044\u306b\u3064\u3044\u3066\u8aac\u660e\u3057\u3001\u305d\u308c\u305e\u308c\u3092\u6539\u5584\u3059\u308b\u305f\u3081\u306e\u30d2\u30f3\u30c8\u3092\u63d0\u4f9b\u3059\u308b\uff01<\/span><\/p>\n<h2><b>\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9\u3068\u306f\uff1f<\/b><\/h2>\n<p><span style=\"font-weight: 400;\"><a href=\"https:\/\/usqa.questionpro.com\/blog\/customer-service\/\">\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9\u3068\u306f<\/a>\u3001\u9867\u5ba2\u304b\u3089\u306e\u554f\u3044\u5408\u308f\u305b\u3001\u82e6\u60c5\u3001\u8981\u671b\u306b\u5bfe\u5fdc\u3059\u308b\u30d7\u30ed\u30bb\u30b9\u3067\u3042\u308b\u3002 \u88fd\u54c1\u60c5\u5831\u306e\u63d0\u4f9b\u304b\u3089\u554f\u984c\u306e\u30c8\u30e9\u30d6\u30eb\u30b7\u30e5\u30fc\u30c6\u30a3\u30f3\u30b0\u307e\u3067\u3001\u3042\u3089\u3086\u308b\u3053\u3068\u304c\u542b\u307e\u308c\u308b\u3002 \u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9\u62c5\u5f53\u8005\uff08CSR\uff09\u306f\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30dd\u30fc\u30c8\u306e\u6700\u524d\u7dda\u3067\u3042\u308b\u3002 \u9867\u5ba2\u306e\u554f\u984c\u3092\u89e3\u6c7a\u3057\u3001\u9867\u5ba2\u304c\u88fd\u54c1\u3084\u30b5\u30fc\u30d3\u30b9\u306b\u6e80\u8db3\u3059\u308b\u3088\u3046\u306b\u3059\u308b\u8cac\u4efb\u8005\u3067\u3042\u308b\u3002<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u9867\u5ba2\u30b5\u30fc\u30d3\u30b9\u306e\u76ee\u6a19\u306f\u3001\u9867\u5ba2\u306e\u554f\u984c\u3092\u53ef\u80fd\u306a\u9650\u308a\u8fc5\u901f\u304b\u3064\u52b9\u7387\u7684\u306b\u89e3\u6c7a\u3059\u308b\u3053\u3068\u3067\u3042\u308b\u3002 \u305d\u306e\u305f\u3081\u306b\u306f\u3001CSR\u306f\u5fa1\u793e\u306e\u88fd\u54c1\u3084\u30b5\u30fc\u30d3\u30b9\u3001\u305d\u3057\u3066\u5fa1\u793e\u306e\u30dd\u30ea\u30b7\u30fc\u3084\u624b\u9806\u3092\u5341\u5206\u306b\u7406\u89e3\u3057\u3066\u3044\u306a\u3051\u308c\u3070\u306a\u308a\u307e\u305b\u3093\u3002 \u307e\u305f\u3001\u9867\u5ba2\u3068\u52b9\u679c\u7684\u306b\u30b3\u30df\u30e5\u30cb\u30b1\u30fc\u30b7\u30e7\u30f3\u3092\u3068\u308a\u3001\u9867\u5ba2\u306e\u72b6\u6cc1\u306b\u5171\u611f\u3057\u3001\u554f\u984c\u306b\u5bfe\u3059\u308b\u5275\u9020\u7684\u306a\u89e3\u6c7a\u7b56\u3092\u898b\u51fa\u3059\u80fd\u529b\u3082\u6c42\u3081\u3089\u308c\u308b\u3002<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u9867\u5ba2\u30b5\u30fc\u30d3\u30b9\u306e\u826f\u3057\u60aa\u3057\u306f\u3001\u30d3\u30b8\u30cd\u30b9\u306e\u5b58\u7d9a\u306b\u76f4\u7d50\u3059\u308b\u3002 \u512a\u308c\u305f\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9\u306e\u8cc7\u8cea\u3068\u30b9\u30ad\u30eb\u3092\u767a\u63ee\u3059\u308b\u3053\u3068\u3067\u3001\u512a\u308c\u305f\u4f53\u9a13\u3092\u63d0\u4f9b\u3057\u3001\u30d6\u30e9\u30f3\u30c9\u30fb\u30ed\u30a4\u30e4\u30eb\u30c6\u30a3\u3092\u4fc3\u9032\u3057\u3001\u9867\u5ba2\u7dad\u6301\u3092\u78ba\u5b9f\u306b\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u308b\u3002<\/span><\/p>\n<h3><b>\u52b9\u679c\u7684\u306a\u76ee\u6a19\u306e\u7acb\u3066\u65b9<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9\u76ee\u6a19\u306f<a href=\"https:\/\/usqa.questionpro.com\/blog\/smart-objectives-and-goals\/\">SMART<\/a>\u54f2\u5b66\u306b\u5f93\u3046\u3079\u304d\u3067\u3042\u308b\uff1a<\/span><\/p>\n<ul>\n<li><span style=\"font-weight: 400;\">&#8211; \u5177\u4f53\u7684\uff08Specific\uff09\u3001\u6e2c\u5b9a\u53ef\u80fd\uff08Measurable\uff09\u3001\u9054\u6210\u53ef\u80fd\uff08Achievable\uff09\u3001\u95a2\u9023\u6027\uff08Relevant\uff09\u3001\u671f\u9650\uff08Time-bound\uff09\u306e\u9867\u5ba2\u30b5\u30fc\u30d3\u30b9\u76ee\u6a19\u3092\u8a2d\u5b9a\u3059\u308b\u3002<\/span><\/li>\n<li><span style=\"font-weight: 400;\">&#8211; \u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9\u30fb\u30c1\u30fc\u30e0\u306b\u4f1a\u793e\u306e\u65b9\u91dd\u3068\u624b\u9806\u3092\u6559\u80b2\u3059\u308b\u3002<\/span><\/li>\n<li><span style=\"font-weight: 400;\">&#8211; \u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9\u30c1\u30fc\u30e0\u306b\u52b9\u679c\u7684\u306a\u30b3\u30df\u30e5\u30cb\u30b1\u30fc\u30b7\u30e7\u30f3\u30b9\u30ad\u30eb\u3092\u6559\u3048\u307e\u3057\u3087\u3046\u3002<\/span><\/li>\n<li><span style=\"font-weight: 400;\">&#8211; \u9867\u5ba2\u306e\u554f\u984c\u306b\u5bfe\u3057\u3066\u5275\u9020\u7684\u306a\u89e3\u6c7a\u7b56\u3092\u898b\u51fa\u3059\u3053\u3068\u306e\u91cd\u8981\u6027\u3092\u5f37\u8abf\u3059\u308b\u3002<\/span><\/li>\n<li><span style=\"font-weight: 400;\">&#8211; \u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9\u30fb\u30c1\u30fc\u30e0\u306e\u30d1\u30d5\u30a9\u30fc\u30de\u30f3\u30b9\u3092\u5b9a\u671f\u7684\u306b\u76e3\u8996\u3059\u308b\u3002<\/span><\/li>\n<li><span style=\"font-weight: 400;\">&#8211; \u9867\u5ba2\u306f\u3001\u5f7c\u3089\u304c\u53d7\u3051\u308b\u9867\u5ba2\u30b5\u30fc\u30d3\u30b9\u306e\u30ec\u30d9\u30eb\u306b\u6e80\u8db3\u3057\u3066\u3044\u308b\u3053\u3068\u3092\u78ba\u8a8d\u3059\u308b\u3002<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">\u3053\u308c\u3089\u306e\u30b9\u30c6\u30c3\u30d7\u306b\u5f93\u3046\u3053\u3068\u3067\u3001\u9867\u5ba2\u306f\u4eca\u5f8c\u4f55\u5e74\u306b\u3082\u308f\u305f\u3063\u3066\u8cb4\u793e\u3068\u306e\u53d6\u5f15\u3092\u7d99\u7d9a\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u308b\u3002<\/span><\/p>\n<h2><b>\u30ab\u30b9\u30bf\u30de\u30fc\u30b1\u30a2\u3068\u306f\u4f55\u304b\uff1f<\/b><\/h2>\n<p><span style=\"font-weight: 400;\"><a href=\"https:\/\/usqa.questionpro.com\/blog\/customer-care\/\">\u30ab\u30b9\u30bf\u30de\u30fc\u30b1\u30a2\u3068\u306f<\/a>\u3001\u5358\u306b\u512a\u308c\u305f\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9\u3092\u63d0\u4f9b\u3059\u308b\u3060\u3051\u3067\u306f\u3042\u308a\u307e\u305b\u3093\u3002<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u30ab\u30b9\u30bf\u30de\u30fc\u30b1\u30a2\u3068\u306f\u3001\u9867\u5ba2\u30b5\u30fc\u30d3\u30b9\u306b\u5bfe\u3059\u308b\u7a4d\u6975\u7684\u306a\u30a2\u30d7\u30ed\u30fc\u30c1\u3067\u3042\u308b\u3002 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400;\">\u9867\u5ba2\u7372\u5f97\u3068\u9867\u5ba2\u7dad\u6301\u306f\u4f01\u696d\u306b\u3068\u3063\u3066\u6700\u3082\u91cd\u8981\u306a\u3053\u3068\u306e\u3072\u3068\u3064\u3067\u3042\u308a\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30b1\u30a2\u306f\u305d\u306e\u9054\u6210\u3092\u652f\u63f4\u3059\u308b\u3002 \u30ab\u30b9\u30bf\u30de\u30fc\u30b1\u30a2\u3068\u306f\u3001\u9867\u5ba2\u3084\u53d6\u5f15\u5148\u306b<a href=\"https:\/\/usqa.questionpro.com\/blog\/service-quality\/\">\u8cea\u306e\u9ad8\u3044\u30b5\u30fc\u30d3\u30b9\u3084<\/a>\u652f\u63f4\u3092\u63d0\u4f9b\u3059\u308b\u305f\u3081\u306e\u7d44\u7e54\u306e\u30b3\u30df\u30c3\u30c8\u30e1\u30f3\u30c8\u3067\u3042\u308b\u3002 \u9867\u5ba2\u3084\u53d6\u5f15\u5148\u3068\u306e\u95a2\u4fc2\u3092\u69cb\u7bc9\u3057\u3001\u5fe0\u8aa0\u5fc3\u3092\u690d\u3048\u4ed8\u3051\u3001<a href=\"https:\/\/www.questionpro.com\/customer-satisfaction.html\">\u9867\u5ba2\u6e80\u8db3\u5ea6\u3092<\/a>\u9ad8\u3081\u308b\u3053\u3068\u3067\u3042\u308b\u3002 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