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class=\"wp-block-heading\">\u30cd\u30c3\u30c8\u30fb\u30c8\u30e9\u30b9\u30c8\u30fb\u30b9\u30b3\u30a2\u3068\u306f\uff1f<\/h2>\n\n<p>\u30cd\u30c3\u30c8\u30fb\u30c8\u30e9\u30b9\u30c8\u30fb\u30b9\u30b3\u30a2\uff08Net Trust Score\uff09\u3068\u306f\u3001\u4eba\u3005\u304c\u4f01\u696d\u3084\u30d6\u30e9\u30f3\u30c9\u3001\u7d44\u7e54\u3092\u3069\u308c\u3060\u3051\u4fe1\u983c\u3057\u3066\u3044\u308b\u304b\u3092\u6e2c\u308b\u65b9\u6cd5\u3067\u3042\u308b\u3002\n\u3053\u308c\u306f\u3001\u9867\u5ba2\u3001\u5f93\u696d\u54e1\u3001\u30b5\u30d7\u30e9\u30a4\u30e4\u30fc\u304c\u3001\u305d\u306e\u4f01\u696d\u304c\u81ea\u5206\u305f\u3061\u306e\u6700\u5584\u306e\u5229\u76ca\u306e\u305f\u3081\u306b\u884c\u52d5\u3059\u308b\u80fd\u529b\u3092\u3069\u308c\u3060\u3051\u78ba\u4fe1\u3057\u3066\u3044\u308b\u304b\u3092\u793a\u3059\u3082\u306e\u3067\u3042\u308b\u3002 <\/p>\n\n<p>\u30cd\u30c3\u30c8\u30fb\u30c8\u30e9\u30b9\u30c8\u30fb\u30b9\u30b3\u30a2\u306f\u3001<a href=\"https:\/\/www.questionpro.com\/features\/net-promoter-score.html\">\u30cd\u30c3\u30c8\u30fb\u30d7\u30ed\u30e2\u30fc\u30bf\u30fc\u30fb\u30b9\u30b3\u30a2<\/a>\uff08NPS\uff09\u3084<a href=\"https:\/\/qa-release.questionpro.com\/blog\/ja\/customer-effort-score-4\/\">\u30ab\u30b9\u30bf\u30de\u30fc\u30fb\u30a8\u30d5\u30a9\u30fc\u30c8\u30fb\u30b9\u30b3\u30a2<\/a>\uff08CES\uff09\u3068\u3044\u3063\u305f\u4ed6\u306e\u6307\u6a19\u3068\u4f3c\u3066\u3044\u308b\u304c\u3001\u7279\u306b\u4fe1\u983c\u3092\u6e2c\u5b9a\u3059\u308b\u3082\u306e\u3067\u3042\u308b\u3002<\/p>\n\n<p>NTS\u306e\u8abf\u67fb\u306f\u901a\u5e3810\u70b9\u6e80\u70b9\u3067\u884c\u308f\u308c\u3001\u56de\u7b54\u8005\u306f\u4fe1\u983c\u306b\u95a2\u3059\u308b\u8cea\u554f\u3092\u53d7\u3051\u307e\u3059\u3002\n\u4f8b\u3048\u3070\u3001\u6b21\u306e\u3088\u3046\u306a\u8cea\u554f\u3092\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u308b\uff1a\u4f8b\u3048\u3070\u3001&#8221;<em>\u4f1a\u793e\u306f\u5e38\u306b\u3042\u306a\u305f\u306e\u5229\u76ca\u3092\u4e00\u756a\u306b\u8003\u3048\u3066\u304f\u308c\u307e\u3059\u304b\uff1f<\/em>&#8220;\u3068\u3044\u3063\u305f\u8cea\u554f\u3084\u3001&#8221;<em>\u306a\u305c\u3053\u306e\u70b9\u6570\u306b\u306a\u3063\u305f\u306e\u3067\u3059\u304b\uff1f<\/em>&#8220;\u3068\u3044\u3063\u305f\u30d5\u30a9\u30ed\u30fc\u30a2\u30c3\u30d7\u306e<a href=\"https:\/\/qa-release.questionpro.com\/blog\/ja\/%e3%82%aa%e3%83%bc%e3%83%97%e3%83%b3%e3%82%a8%e3%83%b3%e3%83%89%e3%81%ae%e8%b3%aa%e5%95%8f%e3%80%82%e4%be%8b%e3%81%a8%e5%88%a9%e7%82%b9\/\">\u81ea\u7531\u5f62\u5f0f\u306e\u8cea\u554f\u3092<\/a>\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002\u3053\u306e\u30a2\u30d7\u30ed\u30fc\u30c1\u306f\u3001\u4fe1\u983c\u30ec\u30d9\u30eb\u3092\u5b9a\u91cf\u5316\u3059\u308b\u3068\u540c\u6642\u306b\u3001\u5b9a\u6027\u7684\u306a\u6d1e\u5bdf\u3082\u63d0\u4f9b\u3059\u308b\u306e\u306b\u5f79\u7acb\u3061\u307e\u3059\u3002 <\/p>\n\n<h2 class=\"wp-block-heading\">\u30cd\u30c3\u30c8\u30fb\u30c8\u30e9\u30b9\u30c8\u30fb\u30b9\u30b3\u30a2\u306e\u7b97\u51fa\u65b9\u6cd5<\/h2>\n\n<p>\u30cd\u30c3\u30c8\u30fb\u30c8\u30e9\u30b9\u30c8\u30fb\u30b9\u30b3\u30a2\u306f\u3001NPS\u3068\u540c\u69d8\u306b\u3001\u30d7\u30ed\u30e2\u30fc\u30bf\u30fc\uff08\u9ad8\u30b9\u30b3\u30a2\u306e\u4eba\uff09\u306e\u30d1\u30fc\u30bb\u30f3\u30c6\u30fc\u30b8\u304b\u3089\u30c7\u30c8\u30e9\u30af\u30bf\u30fc\uff08\u4f4e\u30b9\u30b3\u30a2\u306e\u4eba\uff09\u306e\u30d1\u30fc\u30bb\u30f3\u30c6\u30fc\u30b8\u3092\u5f15\u304f\u3053\u3068\u306b\u3088\u3063\u3066\u8a08\u7b97\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002\n\u3053\u306e\u8a08\u7b97\u306b\u3088\u308a\u3001\u5168\u4f53\u7684\u306a\u4fe1\u983c\u30ec\u30d9\u30eb\u3092\u8868\u3059\u30cd\u30c3\u30c8\u30b9\u30b3\u30a2\u304c\u5f97\u3089\u308c\u307e\u3059\u3002 <\/p>\n\n<p>\u3042\u306a\u305f\u306e\u7d44\u7e54\u306b\u5bfe\u3059\u308b\u4fe1\u983c\u30921\u304b\u308910\u307e\u3067\u306e\u5c3a\u5ea6\u3067\u8a55\u4fa1\u3057\u3066\u3082\u3089\u3044\u30011\u304c\u300c\u4fe1\u983c\u306a\u3057\u300d\u300110\u304c\u300c\u5168\u9762\u7684\u306a\u4fe1\u983c\u300d\u3092\u610f\u5473\u3059\u308b\u3002\n\u305d\u3057\u3066\u3001\u305d\u306e\u56de\u7b54\u3092\u6b21\u306e\u3088\u3046\u306b\u5206\u985e\u3059\u308b\uff1a <\/p>\n\n<ul>\n<li><strong>\u30d7\u30ed\u30e2\u30fc\u30bf\u30fc\uff1a<\/strong>9\u70b9\u307e\u305f\u306f10\u70b9\u3092\u3064\u3051\u308b\u4eba\u3002<\/li>\n\n\n\n<li><strong>\u5408\u683c\u8005\uff1a<\/strong>7\u70b9\u307e\u305f\u306f8\u70b9\u306e\u4eba\u3002<\/li>\n\n\n\n<li><strong>\u6e1b\u70b9\u8005\uff1a<\/strong>6\u70b9\u4ee5\u4e0b\u306e\u4eba\u3002<\/li>\n<\/ul>\n\n<p>\u6b21\u306b\u3001\u4ee5\u4e0b\u306e\u8a08\u7b97\u5f0f\u3092\u4f7f\u3063\u3066\u3001\u63a8\u9032\u6d3e\u306e\u5272\u5408\u304b\u3089\u5426\u5b9a\u6d3e\u306e\u5272\u5408\u3092\u5f15\u304f\u3053\u3068\u3067\u3001\u30cd\u30c3\u30c8\u30fb\u30c8\u30e9\u30b9\u30c8\u30fb\u30b9\u30b3\u30a2\u3092\u7b97\u51fa\u3059\u308b\uff1a  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class=\"wp-block-heading\">\u9867\u5ba2\u3068\u5f93\u696d\u54e1\u306e\u7dad\u6301\u306b\u304a\u3051\u308b\u4fe1\u983c\u306e\u91cd\u8981\u6027<\/h2>\n\n<p><a href=\"https:\/\/qa-release.questionpro.com\/blog\/ja\/%e6%b6%88%e8%b2%bb%e8%80%85%e8%a1%8c%e5%8b%95\/\">\u9867\u5ba2\u884c\u52d5\u306b\u304a\u3044\u3066\u3082<\/a> <a href=\"https:\/\/qa-release.questionpro.com\/blog\/ja\/%e5%be%93%e6%a5%ad%e5%93%a1%e3%81%ae%e7%b6%ad%e6%8c%81%e3%80%82%e5%be%93%e6%a5%ad%e5%93%a1%e7%b6%ad%e6%8c%81%e3%81%a8%e3%81%af%e4%bd%95%e3%81%8b%e3%80%81%e3%81%9d%e3%81%97%e3%81%a6%e6%88%a6%e7%95%a5\/\">\u5f93\u696d\u54e1\u306e\u5b9a\u7740\u306b\u304a\u3044\u3066\u3082<\/a>\u3001\u4fe1\u983c\u306e\u91cd\u8981\u6027\u304c\u5897\u3057\u3066\u3044\u308b\u3002\u305d\u308c\u306f\u30d3\u30b8\u30cd\u30b9\u306e\u6210\u529f\u306b\u5927\u304d\u304f\u5f71\u97ff\u3059\u308b\u3002\u30cd\u30c3\u30c8\u30fb\u30c8\u30e9\u30b9\u30c8\u30fb\u30b9\u30b3\u30a2\u306e\u3088\u3046\u306a\u30c4\u30fc\u30eb\u3092\u4f7f\u3063\u3066\u4fe1\u983c\u3092\u6e2c\u5b9a\u3057\u6539\u5584\u3059\u308b\u3053\u3068\u3067\u3001\u4f01\u696d\u306f\u95a2\u4fc2\u3092\u5f37\u5316\u3057\u3001\u3088\u308a\u826f\u3044\u7d50\u679c\u3092\u5f97\u308b\u3053\u3068\u304c\u3067\u304d\u308b\u3002  <\/p>\n\n<h3 class=\"wp-block-heading\">\u304a\u5ba2\u69d8\u306e\u305f\u3081\u306b<\/h3>\n\n<ul>\n<li><strong><a href=\"https:\/\/qa-release.questionpro.com\/blog\/ja\/%e3%82%ab%e3%82%b9%e3%82%bf%e3%83%9e%e3%83%bc%e3%83%bb%e3%83%ad%e3%82%a4%e3%83%a4%e3%83%ab%e3%83%86%e3%82%a3%e9%a1%a7%e5%ae%a2%e3%83%ad%e3%82%a4%e3%83%a4%e3%83%ab%e3%83%86%e3%82%a3%e3%81%a8%e3%81%af\/\">\u9867\u5ba2\u30ed\u30a4\u30e4\u30eb\u30c6\u30a3<\/a>\uff1a<\/strong>\u4fe1\u983c\u3092\u7bc9\u3051\u3070\u3001\u7af6\u5408\u4ed6\u793e\u304c\u4ee3\u66ff\u6848\u3092\u63d0\u793a\u3057\u3066\u3082\u3001\u9867\u5ba2\u306f\u3042\u306a\u305f\u306e\u30d6\u30e9\u30f3\u30c9\u306b\u5fe0\u8aa0\u3092\u8a93\u3044\u7d9a\u3051\u308b\u53ef\u80fd\u6027\u304c\u9ad8\u304f\u306a\u308b\u3002<\/li>\n\n\n\n<li><strong>\u7a4d\u6975\u7684\u306a\u53e3\u30b3\u30df\uff1a <\/strong>\u4fe1\u983c\u3067\u304d\u308b\u9867\u5ba2\u306f\u3001\u3042\u306a\u305f\u306e\u30d6\u30e9\u30f3\u30c9\u3092\u4ed6\u306e\u4eba\u306b\u52e7\u3081\u3001\u500b\u4eba\u7684\u306a\u7d39\u4ecb\u3092\u901a\u3058\u3066\u65b0\u3057\u3044\u9867\u5ba2\u3092\u7372\u5f97\u3059\u308b\u306e\u306b\u5f79\u7acb\u3061\u307e\u3059\u3002<\/li>\n\n\n\n<li><strong>\u696d\u7e3e\uff1a<\/strong>\u9ad8\u3044\u4fe1\u983c\u30ec\u30d9\u30eb\u306f\u3001\u53ce\u76ca\u3084\u5e02\u5834\u30b7\u30a7\u30a2\u306e\u62e1\u5927\u306a\u3069\u3001\u8ca1\u52d9\u7684\u6210\u679c\u306e\u5411\u4e0a\u306b\u3064\u306a\u304c\u308b\u3002<\/li>\n<\/ul>\n\n<h3 class=\"wp-block-heading\">\u5f93\u696d\u54e1\u306e\u305f\u3081\u306b<\/h3>\n\n<ul>\n<li><strong><a href=\"https:\/\/qa-release.questionpro.com\/blog\/ja\/%e4%bb%95%e4%ba%8b%e3%81%ae%e3%82%84%e3%82%8a%e3%81%8c%e3%81%84%ef%bc%9a%e3%81%9d%e3%81%ae%e6%ad%a3%e4%bd%93%e3%80%81%e6%a7%8b%e6%88%90%e8%a6%81%e7%b4%a0%e3%80%81%e3%82%ac%e3%82%a4%e3%83%89\/\">\u4ed5\u4e8b\u306e\u6e80\u8db3\u5ea6<\/a><\/strong>\u30ea\u30fc\u30c0\u30fc\u30b7\u30c3\u30d7\u3068\u7d44\u7e54\u306e\u4fa1\u5024\u89b3\u3078\u306e\u4fe1\u983c\u306f\u3001\u4ed5\u4e8b\u3078\u306e\u6e80\u8db3\u5ea6\u3068\u5f93\u696d\u54e1\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8\u3092\u9ad8\u3081\u308b\u3002<\/li>\n\n\n\n<li><a href=\"https:\/\/qa-release.questionpro.com\/blog\/ja\/%e5%be%93%e6%a5%ad%e5%93%a1%e3%81%ae%e7%b6%ad%e6%8c%81%e3%80%82%e5%be%93%e6%a5%ad%e5%93%a1%e7%b6%ad%e6%8c%81%e3%81%a8%e3%81%af%e4%bd%95%e3%81%8b%e3%80%81%e3%81%9d%e3%81%97%e3%81%a6%e6%88%a6%e7%95%a5\/\">\u5f93\u696d\u54e1\u306e\u5b9a\u7740<\/a><strong>\uff1a<\/strong>\u7d44\u7e54\u3092\u4fe1\u983c\u3059\u308b\u5f93\u696d\u54e1\u306f\u96e2\u8077\u3057\u306b\u304f\u304f\u3001\u96e2\u8077\u7387\u3068\u63a1\u7528\u30b3\u30b9\u30c8\u306e\u524a\u6e1b\u306b\u3064\u306a\u304c\u308b\u3002<\/li>\n\n\n\n<li><strong>\u5909\u5316\u3078\u306e\u5bfe\u5fdc\uff1a <\/strong>\u4fe1\u983c\u306f\u3001\u5f93\u696d\u54e1\u304c\u7d44\u7e54\u306e\u5909\u5316\u306b\u9069\u5fdc\u3057\u3001\u79fb\u884c\u671f\u306b\u3082\u30b3\u30df\u30c3\u30c8\u3057\u7d9a\u3051\u308b\u3053\u3068\u3092\u652f\u63f4\u3057\u307e\u3059\u3002<\/li>\n\n\n\n<li><strong>\u30dd\u30b9\u30c8\u30fb\u30d1\u30f3\u30c7\u30df\u30c3\u30af\u30fb\u30c0\u30a4\u30ca\u30df\u30af\u30b9 <\/strong>\u30ea\u30e2\u30fc\u30c8\u30ef\u30fc\u30af\u3084\u671f\u5f85\u306e\u5909\u5316\u306b\u4f34\u3044\u3001\u5f93\u696d\u54e1\u3092\u7dad\u6301\u3057\u3001\u65b0\u3057\u3044\u8077\u5834\u74b0\u5883\u306b\u9069\u5fdc\u3059\u308b\u305f\u3081\u306b\u306f\u3001\u4fe1\u983c\u304c\u4e0d\u53ef\u6b20\u3067\u3042\u308b\u3002<\/li>\n<\/ul>\n\n<h2 class=\"wp-block-heading\">\u30cd\u30c3\u30c8\u30c8\u30e9\u30b9\u30c8\u30b9\u30b3\u30a2\u306e\u52b9\u679c\u7684\u306a\u4f7f\u3044\u65b9\u3068\u306f\uff1f<\/h2>\n\n<p>\u30cd\u30c3\u30c8\u30fb\u30c8\u30e9\u30b9\u30c8\u30fb\u30b9\u30b3\u30a2\u306f\u3001\u7d44\u7e54\u5185\u306e\u4fe1\u983c\u3092\u5411\u4e0a\u3055\u305b\u308b\u305f\u3081\u306e\u8cb4\u91cd\u306a\u30c4\u30fc\u30eb\u3068\u306a\u308a\u307e\u3059\u3002\nNTS\u3092\u6700\u5927\u9650\u306b\u6d3b\u7528\u3059\u308b\u306b\u306f\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30fb\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u6226\u7565\u306b\u7d71\u5408\u3057\u3001\u4ed6\u306e\u6307\u6a19\u3068\u6bd4\u8f03\u3057\u3001\u5b9f\u7528\u7684\u306a\u30a4\u30f3\u30b5\u30a4\u30c8\u3092\u62bd\u51fa\u3059\u308b\u5fc5\u8981\u304c\u3042\u308a\u307e\u3059\u3002\n\u3053\u3053\u3067\u306f\u3001\u30d3\u30b8\u30cd\u30b9\u306e\u6210\u679c\u3092\u9ad8\u3081\u308b\u305f\u3081\u306bNTS\u3092\u52b9\u679c\u7684\u306b\u6d3b\u7528\u3059\u308b\u65b9\u6cd5\u3092\u3054\u7d39\u4ecb\u3057\u307e\u3059\uff1a  <\/p>\n\n<h3 class=\"wp-block-heading\">\u30b9\u30c6\u30c3\u30d71\uff1a\u30ab\u30b9\u30bf\u30de\u30fc\u30fb\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u6226\u7565\u306b\u304a\u3051\u308b\u30cd\u30c3\u30c8\u30fb\u30c8\u30e9\u30b9\u30c8\u30fb\u30b9\u30b3\u30a2\u306e\u5c0e\u5165<\/h3>\n\n<p>\u30cd\u30c3\u30c8\u30fb\u30c8\u30e9\u30b9\u30c8\u30fb\u30b9\u30b3\u30a2\u3092\u30ab\u30b9\u30bf\u30de\u30fc\u30fb\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u6226\u7565\u306b\u6d3b\u7528\u3059\u308b\u306b\u306f\u3001\u30a2\u30f3\u30b1\u30fc\u30c8\u306bNTS\u95a2\u9023\u306e\u8cea\u554f\u3092\u52a0\u3048\u308b\u3002\n\u3053\u308c\u3089\u306e\u8cea\u554f\u3067\u306f\u3001\u9867\u5ba2\u304c\u3042\u306a\u305f\u306e\u4f1a\u793e\u3084\u305d\u306e\u6163\u884c\u3092\u3069\u306e\u7a0b\u5ea6\u4fe1\u983c\u3057\u3066\u3044\u308b\u304b\u3092\u6e2c\u5b9a\u3059\u308b\u5fc5\u8981\u304c\u3042\u308a\u307e\u3059\u3002 <\/p>\n\n<p>\u9867\u5ba2\u306e\u4fe1\u983c\u5ea6\u3092\u6e2c\u308b\u306b\u306f\u3001\u30a2\u30f3\u30b1\u30fc\u30c8\u306b &#8220;\u305d\u306e\u4f1a\u793e\u306f\u5e38\u306b\u9867\u5ba2\u306e\u5229\u76ca\u3092\u4e00\u756a\u306b\u8003\u3048\u3066\u3044\u308b\u304b\uff1f&#8221;\u306a\u3069\u306e\u5177\u4f53\u7684\u306a\u8cea\u554f\u3092\u52a0\u3048\u308b\u3002\n\u53d7\u3051\u53d6\u3063\u305f\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u3092\u5206\u6790\u3057\u3066\u3001\u4fe1\u983c\u304c\u4e0d\u8db3\u3057\u3066\u3044\u308b\u53ef\u80fd\u6027\u306e\u3042\u308b\u5206\u91ce\u3092\u7279\u5b9a\u3057\u3001\u4fdd\u8b77\u63aa\u7f6e\u306b\u5bfe\u3059\u308b\u4fe1\u983c\u304c\u4f4e\u3044\u5834\u5408\u306f\u30c7\u30fc\u30bf\u30fb\u30bb\u30ad\u30e5\u30ea\u30c6\u30a3\u3092\u5f37\u5316\u3059\u308b\u306a\u3069\u3001\u5fc5\u8981\u306a\u6539\u5584\u3092\u884c\u3046\u3002 <\/p>\n\n<p>NTS\u3092CSAT\u3001NPS\u3001CES\u3068\u7d44\u307f\u5408\u308f\u305b\u308b\u3053\u3068\u3067\u3001\u9867\u5ba2\u4f53\u9a13\u3092\u5b8c\u5168\u306b\u628a\u63e1\u3057\u3001\u4fe1\u983c\u304c\u5168\u4f53\u7684\u306a\u6e80\u8db3\u5ea6\u306b\u3069\u306e\u3088\u3046\u306b\u5f71\u97ff\u3059\u308b\u304b\u3092\u7406\u89e3\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002<\/p>\n\n<figure class=\"wp-block-embed is-type-video is-provider-youtube wp-block-embed-youtube wp-embed-aspect-16-9 wp-has-aspect-ratio\"><div class=\"wp-block-embed__wrapper\"> \n<iframe loading=\"lazy\" title=\"How to create a Survey in QuestionPro\" width=\"500\" height=\"281\" src=\"https:\/\/www.youtube.com\/embed\/IwcVBt2Szp4?feature=oembed\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share\" referrerpolicy=\"strict-origin-when-cross-origin\" allowfullscreen><\/iframe>\n <\/div><\/figure>\n\n<h3 class=\"wp-block-heading\">\u30b9\u30c6\u30c3\u30d72\uff1aNTS\u3068\u4ed6\u306e\u6307\u6a19\u3068\u306e\u6bd4\u8f03\uff1aCSAT\u3001NPS\u3001CES<\/h3>\n\n<p>\u7d14\u4fe1\u983c\u30b9\u30b3\u30a2\u3092\u4ed6\u306e\u9867\u5ba2\u7d4c\u9a13\u6307\u6a19\u3068\u6bd4\u8f03\u3059\u308b\u3053\u3068\u3067\u3001\u9867\u5ba2\u95a2\u4fc2\u306e\u3055\u307e\u3056\u307e\u306a\u5074\u9762\u306b\u3064\u3044\u3066\u8cb4\u91cd\u306a\u6d1e\u5bdf\u3092\u5f97\u308b\u3053\u3068\u304c\u3067\u304d\u308b\u3002\n\u6b21\u306e\u3053\u3068\u3092\u8a8d\u8b58\u3057\u3066\u304f\u3060\u3055\u3044\uff1a <\/p>\n\n<ul>\n<li>CSAT\u306f\u6e80\u8db3\u5ea6\u3092\u6e2c\u308b\u3082\u306e\u3067\u3042\u308b\u3002<\/li>\n\n\n\n<li>NPS\u306f\u30ed\u30a4\u30e4\u30eb\u30c6\u30a3\u3092\u8a55\u4fa1\u3059\u308b\u3002<\/li>\n\n\n\n<li>CES\u306f\u52aa\u529b\u3092\u8a55\u4fa1\u3059\u308b\u3002<\/li>\n\n\n\n<li>NTS\u306f\u7279\u306b\u4fe1\u983c\u306b\u7126\u70b9\u3092\u5f53\u3066\u3066\u3044\u308b\u3002<\/li>\n<\/ul>\n\n<p>\u5404\u6307\u6a19\u306e\u30e6\u30cb\u30fc\u30af\u306a\u6d1e\u5bdf\u3068\u3001\u305d\u308c\u3089\u304c\u4fe1\u983c\u3068\u3069\u306e\u3088\u3046\u306b\u95a2\u9023\u3057\u3066\u3044\u308b\u304b\u3092\u7406\u89e3\u3059\u308b\u3053\u3068\u3067\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30fb\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u3092\u3088\u308a\u5305\u62ec\u7684\u306b\u628a\u63e1\u3057\u3001\u6539\u5584\u306e\u305f\u3081\u306e\u9818\u57df\u3092\u7279\u5b9a\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002<\/p>\n\n<h3 class=\"wp-block-heading\">\u30b9\u30c6\u30c3\u30d73\uff1a\u30cd\u30c3\u30c8\u30fb\u30c8\u30e9\u30b9\u30c8\u30fb\u30b9\u30b3\u30a2\u304b\u3089\u5b9f\u7528\u7684\u306a\u6d1e\u5bdf\u3092\u5f97\u308b<\/h3>\n\n<p>\u30cd\u30c3\u30c8\u30c8\u30e9\u30b9\u30c8\u30b9\u30b3\u30a2\u304b\u3089\u5b9f\u7528\u7684\u306a\u6d1e\u5bdf\u3092\u5f97\u308b\u306b\u306f\u3001\u5b9a\u91cf\u7684\u306a\u30b9\u30b3\u30a2\u3068\u5b9a\u6027\u7684\u306a\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u306e\u4e21\u65b9\u3092\u5206\u6790\u3059\u308b\u5fc5\u8981\u304c\u3042\u308a\u307e\u3059\u3002\n\u4ee5\u4e0b\u306f\u3001\u3042\u306a\u305f\u304c\u3067\u304d\u308b\u3053\u3068\u3067\u3059\uff1a <\/p>\n\n<ul>\n<li><strong>\u30bb\u30b0\u30e1\u30f3\u30c8\u306e\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\uff1a<\/strong>\u3055\u307e\u3056\u307e\u306a\u9867\u5ba2\u30b0\u30eb\u30fc\u30d7\u306eNTS\u30c7\u30fc\u30bf\u3092\u8abf\u3079\u3001\u4fe1\u983c\u304c\u4e0d\u8db3\u3057\u3066\u3044\u308b\u7b87\u6240\u3092\u7279\u5b9a\u3059\u308b\u3002\n\u7279\u5b9a\u306e\u554f\u984c\u3092\u89e3\u6c7a\u3059\u308b\u305f\u3081\u306b\u3053\u306e\u60c5\u5831\u3092\u5229\u7528\u3059\u308b\u3002 <\/li>\n\n\n\n<li><strong>\u30aa\u30fc\u30d7\u30f3\u30a8\u30f3\u30c9\u306e\u56de\u7b54\u3092\u5206\u6790\u3059\u308b\uff1a<\/strong>\u8a73\u7d30\u306a\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u3092\u78ba\u8a8d\u3057\u3001\u4fe1\u983c\u5ea6\u304c\u7570\u306a\u308b\u7406\u7531\u3092\u7406\u89e3\u3059\u308b\u3002<\/li>\n\n\n\n<li><strong>\u696d\u754c\u6a19\u6e96\u3068\u306e\u30d9\u30f3\u30c1\u30de\u30fc\u30af\uff1a<\/strong>NTS\u306e\u7d50\u679c\u3092\u696d\u754c\u6a19\u6e96\u3068\u6bd4\u8f03\u3057\u3001\u7af6\u5408\u4ed6\u793e\u3068\u306e\u6bd4\u8f03\u3092\u3054\u89a7\u304f\u3060\u3055\u3044\u3002<\/li>\n\n\n\n<li><strong>\u30a2\u30af\u30b7\u30e7\u30f3\u30d7\u30e9\u30f3\u306e\u7b56\u5b9a<\/strong>NTS\u30c7\u30fc\u30bf\u306b\u57fa\u3065\u3044\u3066\u5177\u4f53\u7684\u306a\u6226\u7565\u3092\u7acb\u3066\u3001\u4fe1\u983c\u554f\u984c\u3092\u89e3\u6c7a\u3057\u3001\u9867\u5ba2\u3068\u306e\u95a2\u4fc2\u3092\u6539\u5584\u3059\u308b\u3002<\/li>\n\n\n\n<li><strong>\u5909\u66f4\u3092\u4f1d\u3048\u3001\u5b9f\u884c\u3059\u308b\uff1a <\/strong>\u5b66\u3093\u3060\u3053\u3068\u3092\u30c1\u30fc\u30e0\u3068\u5171\u6709\u3057\u3001\u5fc5\u8981\u306a\u5909\u66f4\u3092\u52a0\u3048\u3001\u5168\u54e1\u306b\u6700\u65b0\u60c5\u5831\u3092\u63d0\u4f9b\u3059\u308b\u3053\u3068\u3067\u4fe1\u983c\u3092\u7bc9\u304f\u3002<\/li>\n<\/ul>\n\n<h2 class=\"wp-block-heading\">\u30cd\u30c3\u30c8\u30fb\u30c8\u30e9\u30b9\u30c8\u30fb\u30b9\u30b3\u30a2\u306e\u6e2c\u5b9a\u306b\u4f7f\u7528\u3067\u304d\u308b\u30a2\u30f3\u30b1\u30fc\u30c8\u306e\u4f8b<\/h2>\n\n<p>\u6b63\u5473\u306e\u4fe1\u983c\u30b9\u30b3\u30a2\u3092\u6e2c\u5b9a\u3059\u308b\u305f\u3081\u306b\u8a2d\u8a08\u3055\u308c\u305f\u8abf\u67fb\u306f\u3001\u901a\u5e38\u3001\u30d6\u30e9\u30f3\u30c9\u3001\u7d44\u7e54\u3001\u500b\u4eba\u3001\u307e\u305f\u306f\u88fd\u54c1\u306b\u5bfe\u3059\u308b\u9867\u5ba2\u306e\u4fe1\u983c\u3092\u7406\u89e3\u3059\u308b\u3053\u3068\u306b\u91cd\u70b9\u3092\u7f6e\u3044\u3066\u3044\u307e\u3059\u3002\n\u3053\u306e\u3088\u3046\u306a\u8abf\u67fb\u3067\u306f\u901a\u5e38\u3001\u9867\u5ba2\u306e\u4fe1\u983c\u3068\u4fe1\u7528\u30ec\u30d9\u30eb\u3092\u628a\u63e1\u3059\u308b\u305f\u3081\u306b\u3001\u614e\u91cd\u306b\u4f5c\u6210\u3055\u308c\u305f\u4e00\u9023\u306e\u8cea\u554f\u304c\u884c\u308f\u308c\u307e\u3059\u3002 <\/p>\n\n<p>\u4ee5\u4e0b\u306f\u3001\u30cd\u30c3\u30c8\u306e\u4fe1\u983c\u30b9\u30b3\u30a2\u3092\u6e2c\u5b9a\u3059\u308b\u8abf\u67fb\u306e\u4e00\u822c\u7684\u306a\u69cb\u6210\u8981\u7d20\u3068\u4f8b\u3067\u3042\u308b\uff1a<\/p>\n\n<h3 class=\"wp-block-heading\">01.\u30d6\u30e9\u30f3\u30c9\u3084\u5546\u54c1\u3078\u306e\u4fe1\u983c<\/h3>\n\n<p>\u30d6\u30e9\u30f3\u30c9\u3084\u88fd\u54c1\u306b\u5bfe\u3059\u308b\u4fe1\u983c\u306f\u3001\u9867\u5ba2\u306e\u30ed\u30a4\u30e4\u30eb\u30c6\u30a3\u3001\u30ea\u30d4\u30fc\u30c8\u8cfc\u5165\u3001\u53e3\u30b3\u30df\u306b\u3088\u308b\u63a8\u5968\u306b\u5927\u304d\u304f\u5f71\u97ff\u3059\u308b\u3002\n\u7279\u5b9a\u306e\u30d6\u30e9\u30f3\u30c9\u3084\u5546\u54c1\u306b\u5bfe\u3059\u308b\u9867\u5ba2\u306e\u4fe1\u983c\u3092\u6e2c\u5b9a\u3059\u308b\u305f\u3081\u306b\u3001\u3053\u308c\u3089\u306e\u8abf\u67fb\u306b\u306f\u3057\u3070\u3057\u3070\u4ee5\u4e0b\u306e\u3088\u3046\u306a\u8cea\u554f\u304c\u542b\u307e\u308c\u308b\uff1a <\/p>\n\n<ul>\n<li>\u79c1\u305f\u3061\u306e\u88fd\u54c1\u304c\u7d04\u675f\u3092\u5b88\u308b\u3053\u3068\u3092\u3069\u308c\u3060\u3051\u4fe1\u983c\u3057\u3066\u3044\u307e\u3059\u304b\uff1f<\/li>\n\n\n\n<li>\u3042\u306a\u305f\u306e\u4fe1\u983c\u306b\u57fa\u3065\u3044\u3066\u3001\u53cb\u4eba\u3084\u540c\u50da\u306b\u5f53\u793e\u88fd\u54c1\u3092\u85a6\u3081\u308b\u53ef\u80fd\u6027\u30920\uff5e10\u306e10\u6bb5\u968e\u3067\u304a\u7b54\u3048\u304f\u3060\u3055\u3044\u3002<\/li>\n\n\n\n<li>\u5f53\u793e\u88fd\u54c1\u306b\u5bfe\u3059\u308b\u7dcf\u5408\u7684\u306a\u4fe1\u983c\u5ea6\u3092\u304a\u805e\u304b\u305b\u304f\u3060\u3055\u3044\u3002<\/li>\n<\/ul>\n\n<p>\u3053\u308c\u3089\u306e\u8cea\u554f\u306f\u3001\u4fe1\u983c\u6027\u3001\u63a8\u85a6\u306e\u53ef\u80fd\u6027\u3001\u4e00\u822c\u7684\u306a\u4fe1\u983c\u6027\u306a\u3069\u3001\u4fe1\u983c\u306e\u3055\u307e\u3056\u307e\u306a\u5074\u9762\u3092\u6349\u3048\u3066\u3044\u307e\u3059\u3002\n\u30d6\u30e9\u30f3\u30c9\u3084\u88fd\u54c1\u306b\u5bfe\u3059\u308b\u6b63\u5473\u306e\u4fe1\u983c\u30b9\u30b3\u30a2\u3092\u6e2c\u5b9a\u3059\u308b\u306b\u306f\u3001\u4ee5\u4e0b\u306e\u3088\u3046\u306a\u8abf\u67fb\u30c4\u30fc\u30eb\u3092\u4f7f\u7528\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\uff1a <\/p>\n\n<ul>\n<li><strong>\u30cd\u30c3\u30c8\u30fb\u30d7\u30ed\u30e2\u30fc\u30bf\u30fc\u30fb\u30b9\u30b3\u30a2\uff08NPS\uff09\uff1a<\/strong>NPS\u306f\u9867\u5ba2\u306e\u30ed\u30a4\u30e4\u30eb\u30c6\u30a3\u3068\u6e80\u8db3\u5ea6\u3092\u6e2c\u308b\u3002\n\u9867\u5ba2\u304c\u30d6\u30e9\u30f3\u30c9\u3084\u88fd\u54c1\u3092\u4ed6\u4eba\u306b\u85a6\u3081\u308b\u53ef\u80fd\u6027\u3092\u6e2c\u5b9a\u3059\u308b\u3002\nNPS\u8abf\u67fb\u306f\u9867\u5ba2\u306e\u611f\u60c5\u3092\u53ce\u96c6\u3059\u308b\u306e\u306b\u5f79\u7acb\u3061\u3001\u7d4c\u6642\u7684\u306a\u5909\u5316\u3092\u8ffd\u8de1\u3059\u308b\u306e\u306b\u4fbf\u5229\u3067\u3059\u3002  <\/li>\n\n\n\n<li><strong>\u30d6\u30e9\u30f3\u30c9\u4fe1\u983c\u5ea6\u8abf\u67fb\uff1a <\/strong>\u30d6\u30e9\u30f3\u30c9\u306b\u95a2\u3059\u308b\u4fe1\u983c\u8981\u7d20\u3092\u8a55\u4fa1\u3059\u308b\u305f\u3081\u306b\u7279\u5225\u306b\u8a2d\u8a08\u3055\u308c\u305f\u8abf\u67fb\u3002\n\u591a\u304f\u306e\u5834\u5408\u3001\u30d6\u30e9\u30f3\u30c9\u306e\u4fe1\u983c\u6027\u3001\u900f\u660e\u6027\u3001\u502b\u7406\u57fa\u6e96\u3001\u4e00\u8cab\u6027\u3092\u8abf\u67fb\u3057\u307e\u3059\u3002\n\u7684\u3092\u7d5e\u3063\u305f\u8cea\u554f\u3092\u3059\u308b\u3053\u3068\u3067\u3001\u9867\u5ba2\u304c\u30d6\u30e9\u30f3\u30c9\u306e\u4fe1\u983c\u6027\u3092\u3069\u306e\u3088\u3046\u306b\u898b\u3066\u3044\u308b\u304b\u3092\u7406\u89e3\u3057\u3001\u305d\u306e\u4fe1\u983c\u306e\u539f\u52d5\u529b\u3092\u7279\u5b9a\u3059\u308b\u306e\u306b\u5f79\u7acb\u3061\u307e\u3059\u3002  <\/li>\n<\/ul>\n\n<h3 class=\"wp-block-heading\">02.\u7d44\u7e54\u3084\u5236\u5ea6\u3078\u306e\u4fe1\u983c<\/h3>\n\n<p>\u3053\u308c\u3089\u306e\u8abf\u67fb\u306f\u3001\u653f\u5e9c\u3001NGO\u3001\u30e1\u30c7\u30a3\u30a2\u3001\u4f01\u696d\u306a\u3069\u3001\u3055\u307e\u3056\u307e\u306a\u6a5f\u95a2\u306b\u5bfe\u3059\u308b\u4fe1\u983c\u306e\u5ea6\u5408\u3044\u3092\u8a55\u4fa1\u3059\u308b\u3082\u306e\u3067\u3042\u308b\u3002\n\u56fd\u6c11\u304c\u3053\u308c\u3089\u306e\u56e3\u4f53\u3092\u3069\u308c\u3060\u3051\u4fe1\u983c\u3057\u3066\u3044\u308b\u304b\u3092\u7406\u89e3\u3059\u308b\u3053\u3068\u306f\u3001\u3053\u308c\u3089\u306e\u56e3\u4f53\u304c\u502b\u7406\u7684\u306b\u3001\u516c\u7136\u3068\u3001\u793e\u4f1a\u306e\u6700\u5584\u306e\u5229\u76ca\u306e\u305f\u3081\u306b\u884c\u52d5\u3057\u3066\u3044\u308b\u3068\u3001\u4eba\u3005\u304c\u3069\u308c\u3060\u3051\u78ba\u4fe1\u3057\u3066\u3044\u308b\u304b\u3092\u793a\u3059\u3082\u306e\u3068\u3057\u3066\u91cd\u8981\u3067\u3042\u308b\u3002 <\/p>\n\n<p>\u3053\u306e\u8abf\u67fb\u3067\u306f\u901a\u5e38\u3001\u7d44\u7e54\u306e\u884c\u52d5\u3084\u632f\u308b\u821e\u3044\u306e\u3055\u307e\u3056\u307e\u306a\u5074\u9762\u306b\u3064\u3044\u3066\u3001\u4eba\u3005\u304c\u3069\u306e\u7a0b\u5ea6\u4fe1\u983c\u3057\u3066\u3044\u308b\u304b\u3092\u63a2\u308b\u8cea\u554f\u3092\u3059\u308b\u3002\n\u4f8b\u3048\u3070 <\/p>\n\n<ul>\n<li>\u3042\u306a\u305f\u306f\u3001\u3053\u306e\u7d44\u7e54\u304c\u56fd\u6c11\u306e\u6700\u5584\u306e\u5229\u76ca\u306e\u305f\u3081\u306b\u884c\u52d5\u3059\u308b\u3053\u3068\u3092\u3069\u306e\u7a0b\u5ea6\u4fe1\u983c\u3057\u3066\u3044\u307e\u3059\u304b\uff1f<\/li>\n\n\n\n<li>\u3053\u306e\u6a5f\u95a2\u306f\u3001\u305d\u306e\u904b\u55b6\u306b\u304a\u3044\u3066\u3069\u306e\u7a0b\u5ea6\u900f\u660e\u6027\u304c\u3042\u308b\u3068\u601d\u3044\u307e\u3059\u304b\uff1f<\/li>\n\n\n\n<li>\u3053\u306e\u7d44\u7e54\u304b\u3089\u306e\u60c5\u5831\u3092\u4fe1\u983c\u3059\u308b\u53ef\u80fd\u6027\u306f\uff1f<\/li>\n<\/ul>\n\n<p>\u4ee5\u4e0b\u306e\u8abf\u67fb\u30c4\u30fc\u30eb\u3092\u4f7f\u3063\u3066\u3001\u3055\u307e\u3056\u307e\u306a\u6a5f\u95a2\u306e\u4fe1\u983c\u5ea6\u3092\u8a55\u4fa1\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u308b\uff1a<\/p>\n\n<ul>\n<li><strong>\u30c8\u30e9\u30b9\u30c8\u30fb\u30d0\u30ed\u30e1\u30fc\u30bf\u30fc\uff1a <\/strong>\u3053\u308c\u306f\u3001\u4f01\u696d\u3001\u653f\u5e9c\u3001NGO\u3001\u30e1\u30c7\u30a3\u30a2\u306e4\u3064\u306e\u4e3b\u8981\u6a5f\u95a2\u306b\u5bfe\u3059\u308b\u4fe1\u983c\u3092\u8abf\u67fb\u3059\u308b\u4e16\u754c\u7684\u306a\u5e74\u6b21\u8abf\u67fb\u3067\u3042\u308b\u3002<\/li>\n\n\n\n<li><strong>\u8abf\u67fb <\/strong>\u653f\u5e9c\u6a5f\u95a2\u3001\u30e1\u30c7\u30a3\u30a2\u3001\u305d\u306e\u4ed6\u306e\u793e\u4f1a\u7d44\u7e54\u306a\u3069\u3001\u3055\u307e\u3056\u307e\u306a\u6a5f\u95a2\u3078\u306e\u4fe1\u983c\u306b\u95a2\u3059\u308b\u8cea\u554f\u3092\u542b\u3080\u8abf\u67fb\u3092\u5b9a\u671f\u7684\u306b\u5b9f\u65bd\u3057\u3066\u3044\u308b\u3002<\/li>\n<\/ul>\n\n<h3 class=\"wp-block-heading\">03.\u516c\u4eba\u3084\u6307\u5c0e\u8005\u3078\u306e\u4fe1\u983c<\/h3>\n\n<p>\u516c\u4eba\u306b\u5bfe\u3059\u308b\u4fe1\u983c\u5ea6\u3092\u6e2c\u308b\u8abf\u67fb\u3067\u306f\u3001\u4eba\u3005\u304c\u6a29\u529b\u3084\u77e5\u540d\u5ea6\u306e\u3042\u308b\u7acb\u5834\u306e\u4eba\u3092\u3069\u308c\u3060\u3051\u4fe1\u983c\u3057\u3066\u3044\u308b\u304b\u3092\u30c1\u30a7\u30c3\u30af\u3059\u308b\u3002\n\u3053\u308c\u306b\u306f\u3001\u653f\u6cbb\u6307\u5c0e\u8005\u3001\u6709\u540d\u4eba\u3001\u5730\u57df\u793e\u4f1a\u306e\u30ea\u30fc\u30c0\u30fc\u306a\u3069\u3001\u77e5\u540d\u5ea6\u306e\u3042\u308b\u4eba\u304c\u542b\u307e\u308c\u308b\u3002 <\/p>\n\n<p>\u3053\u306e\u3088\u3046\u306a\u8abf\u67fb\u306f\u901a\u5e38\u3001\u516c\u4eba\u306b\u305d\u306e\u8aa0\u5b9f\u3055\u3001\u6b63\u76f4\u3055\u3001\u516c\u5171\u306e\u5229\u76ca\u306e\u305f\u3081\u306b\u3069\u308c\u3060\u3051\u884c\u52d5\u3057\u3066\u3044\u308b\u304b\u306b\u3064\u3044\u3066\u8cea\u554f\u3059\u308b\u3082\u306e\u3067\u3042\u308b\u3002 \u4f8b\u3048\u3070\u3001\u3053\u3093\u306a\u611f\u3058\u3067\u3059\u3002<\/p>\n\n<ul>\n<li>\u3053\u306e\u5730\u57df\u306b\u3068\u3063\u3066\u6b63\u3057\u3044\u3053\u3068\u3092\u3059\u308b\u30c7\u30d3\u30c3\u30c9\u6c0f\u3092\u3069\u308c\u3060\u3051\u4fe1\u983c\u3057\u3066\u3044\u307e\u3059\u304b\uff1f<\/li>\n\n\n\n<li>\u30c7\u30d3\u30c3\u30c9\u6c0f\u306b\u5bfe\u3059\u308b\u4fe1\u983c\u5ea6\u30920\uff5e10\u306e10\u6bb5\u968e\u3067\u8a55\u4fa1\u3057\u3066\u304f\u3060\u3055\u3044\u3002<\/li>\n\n\n\n<li>\u30c7\u30d3\u30c3\u30c9\u6c0f\u306f\u8aa0\u5b9f\u3067\u900f\u660e\u6027\u306e\u3042\u308b\u30b3\u30df\u30e5\u30cb\u30b1\u30fc\u30b7\u30e7\u30f3\u3092\u3068\u3063\u3066\u3044\u308b\u3068\u601d\u3044\u307e\u3059\u304b\uff1f<\/li>\n<\/ul>\n\n<p>\u3053\u306e\u8abf\u67fb\u306f\u3001\u516c\u4eba\u3084\u6307\u5c0e\u8005\u306b\u5bfe\u3059\u308b\u4fe1\u983c\u3092\u8a55\u4fa1\u3059\u308b\u3082\u306e\u3067\u3042\u308b\uff1a<\/p>\n\n<ul>\n<li><strong>\u4e16\u8ad6\u8abf\u67fb\uff1a <\/strong>\u3053\u308c\u3089\u306e\u30c4\u30fc\u30eb\u306f\u3001\u3055\u307e\u3056\u307e\u306a\u653f\u6cbb\u5bb6\u3084\u30ea\u30fc\u30c0\u30fc\u306b\u5bfe\u3059\u308b\u56fd\u6c11\u306e\u4fe1\u983c\u3092\u5b9a\u671f\u7684\u306b\u6e2c\u5b9a\u3059\u308b\u3082\u306e\u3068\u3057\u3066\u3088\u304f\u77e5\u3089\u308c\u3066\u3044\u308b\u3002\n\u4e16\u8ad6\u8abf\u67fb\u306b\u306f\u3001\u30ea\u30fc\u30c0\u30fc\u30b7\u30c3\u30d7\u306e\u6709\u52b9\u6027\u3001\u8aa0\u5b9f\u3055\u3001\u502b\u7406\u57fa\u6e96\u3001\u56fd\u6c11\u306e\u4fa1\u5024\u89b3\u3068\u306e\u6574\u5408\u6027\u306b\u95a2\u3059\u308b\u8cea\u554f\u304c\u542b\u307e\u308c\u308b\u3002 <\/li>\n\n\n\n<li><strong>\u8abf\u67fb\uff1a <\/strong>\u653f\u6cbb\u5bb6\u3001\u8457\u540d\u4eba\u3001\u30d3\u30b8\u30cd\u30b9\u30fb\u30ea\u30fc\u30c0\u30fc\u3001\u305d\u306e\u4ed6\u5f71\u97ff\u529b\u306e\u3042\u308b\u4eba\u7269\u306a\u3069\u3001\u3055\u307e\u3056\u307e\u306a\u4eba\u7269\u306b\u5bfe\u3059\u308b\u56fd\u6c11\u306e\u4fe1\u983c\u5ea6\u3092\u8abf\u67fb\u3059\u308b\u3053\u3068\u304c\u591a\u3044\u3002\n\u8abf\u67fb\u7d50\u679c\u304c\u3088\u308a\u5e83\u7bc4\u306a\u4e16\u8ad6\u3092\u4ee3\u8868\u3057\u3066\u3044\u308b\u3053\u3068\u3092\u78ba\u8a8d\u3059\u308b\u305f\u3081\u3001\u591a\u69d8\u306a\u30b5\u30f3\u30d7\u30eb\u3092\u4f7f\u7528\u3059\u308b\u3002\n\u3053\u308c\u306b\u3088\u308a\u3001\u516c\u4eba\u306b\u95a2\u3059\u308b\u3055\u307e\u3056\u307e\u306a\u5c64\u306e\u5fae\u5999\u306a\u898b\u89e3\u3092\u7406\u89e3\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002  <\/li>\n<\/ul>\n\n<h3 class=\"wp-block-heading\">04.\u30e1\u30c7\u30a3\u30a2\u3068\u30cb\u30e5\u30fc\u30b9\u30bd\u30fc\u30b9\u3078\u306e\u4fe1\u983c<\/h3>\n\n<p>\u30e1\u30c7\u30a3\u30a2\u306b\u5bfe\u3059\u308b\u4fe1\u983c\u3092\u7406\u89e3\u3059\u308b\u3053\u3068\u306f\u3001\u4eba\u3005\u304c\u3069\u306e\u3088\u3046\u306b\u60c5\u5831\u3092\u5165\u624b\u3057\u3001\u610f\u898b\u3092\u5f62\u6210\u3057\u3001\u9078\u629e\u3092\u884c\u3046\u304b\u306b\u5f71\u97ff\u3059\u308b\u305f\u3081\u3001\u91cd\u8981\u3067\u3042\u308b\u3002\n\u30e1\u30c7\u30a3\u30a2\u306e\u4fe1\u983c\u306b\u95a2\u3059\u308b\u8abf\u67fb\u306f\u3001\u4eba\u3005\u304c\u3069\u306e\u30cb\u30e5\u30fc\u30b9\u30bd\u30fc\u30b9\u304c\u4fe1\u983c\u3067\u304d\u308b\u3068\u4fe1\u3058\u3066\u3044\u308b\u304b\u3092\u793a\u3057\u3066\u3044\u308b\u3002\n\u307e\u305f\u3001\u30b0\u30eb\u30fc\u30d7\u3084\u5730\u57df\u3001\u30e1\u30c7\u30a3\u30a2\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u306b\u3088\u3063\u3066\u4fe1\u983c\u5ea6\u304c\u3069\u306e\u3088\u3046\u306b\u7570\u306a\u308b\u304b\u3082\u660e\u3089\u304b\u306b\u306a\u308b\u3002 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<\/p>\n\n<p>\u9ad8\u3044\u30ec\u30d9\u30eb\u306e\u4fe1\u983c\u306f\u3001\u9867\u5ba2\u30ed\u30a4\u30e4\u30eb\u30c6\u30a3\u3001\u30ea\u30d4\u30fc\u30bf\u30fc\u3001\u7a4d\u6975\u7684\u306a\u53e3\u30b3\u30df\u306b\u3088\u308b\u7d39\u4ecb\u3068\u76f8\u95a2\u3059\u308b\u3053\u3068\u304c\u591a\u304f\u3001\u3069\u306e\u3088\u3046\u306a\u7d44\u7e54\u306b\u3068\u3063\u3066\u3082\u8cb4\u91cd\u306a\u6307\u6a19\u3068\u306a\u308a\u307e\u3059\u3002\u9867\u5ba2\u4fe1\u983c\u5ea6\u8abf\u67fb\u306e\u8cea\u554f\u306f\u3001\u4fe1\u983c\u306e\u3055\u307e\u3056\u307e\u306a\u5074\u9762\u3092\u30ab\u30d0\u30fc\u3059\u308b\u3088\u3046\u306b\u8a2d\u8a08\u3055\u308c\u3066\u304a\u308a\u3001\u9867\u5ba2\u306e\u8a8d\u8b58\u3092\u5305\u62ec\u7684\u306b\u7406\u89e3\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002  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<\/strong>\u3053\u308c\u3089\u306e\u8abf\u67fb\u306f\u901a\u5e38\u3001\u9867\u5ba2\u304c\u5168\u4f53\u7684\u306b\u3069\u306e\u7a0b\u5ea6\u6e80\u8db3\u3057\u3066\u3044\u308b\u304b\u3092\u30c1\u30a7\u30c3\u30af\u3059\u308b\u3082\u306e\u3060\u304c\u3001\u4fe1\u983c\u306b\u95a2\u3059\u308b\u8cea\u554f\u3092\u8ffd\u52a0\u3059\u308b\u3053\u3068\u3067\u3001\u4fe1\u983c\u304c\u9867\u5ba2\u306e\u6e80\u8db3\u5ea6\u306b\u3069\u306e\u7a0b\u5ea6\u5f71\u97ff\u3059\u308b\u304b\u3092\u78ba\u8a8d\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u308b\u3002\n\u3053\u3046\u3059\u308b\u3053\u3068\u3067\u3001\u4f01\u696d\u306e\u884c\u52d5\u3084\u65b9\u91dd\u306b\u5bfe\u3059\u308b\u4fe1\u983c\u304c\u9867\u5ba2\u306e\u6e80\u8db3\u5ea6\u306b\u3069\u306e\u3088\u3046\u306a\u5f71\u97ff\u3092\u4e0e\u3048\u308b\u304b\u306b\u3064\u3044\u3066\u3001\u3088\u308a\u8a73\u7d30\u306a\u60c5\u5831\u3092\u5f97\u308b\u3053\u3068\u304c\u3067\u304d\u308b\u3002 <\/li>\n\n\n\n<li><strong>\u30cd\u30c3\u30c8\u30fb\u30c8\u30e9\u30b9\u30c8\u30fb\u30b9\u30b3\u30a2\u8abf\u67fb\uff1a<\/strong>\u3053\u308c\u3089\u306e\u8abf\u67fb\u306f\u3001\u9867\u5ba2\u304c\u3069\u306e\u7a0b\u5ea6\u4f1a\u793e\u3092\u4fe1\u983c\u3057\u3066\u3044\u308b\u304b\u3092\u6e2c\u5b9a\u3059\u308b\u305f\u3081\u306b\u7279\u5225\u306b\u8a2d\u8a08\u3055\u308c\u3066\u3044\u308b\u3002\n\u9867\u5ba2\u304c\u4fe1\u983c\u306b\u57fa\u3065\u3044\u3066\u4f1a\u793e\u3092\u63a8\u85a6\u3059\u308b\u304b\u3069\u3046\u304b\u306a\u3069\u3001\u4fe1\u983c\u306b\u95a2\u3059\u308b\u76f4\u63a5\u7684\u306a\u8cea\u554f\u3092\u884c\u3046\u3002\n\u305d\u306e\u7d50\u679c\u3001\u9867\u5ba2\u306e\u4fe1\u983c\u5ea6\u304c\u660e\u78ba\u306b\u30b9\u30b3\u30a2\u5316\u3055\u308c\u3001\u4f01\u696d\u306e\u6226\u7565\u3084\u9867\u5ba2\u3068\u306e\u95a2\u4fc2\u3092\u6539\u5584\u3059\u308b\u305f\u3081\u306e\u6709\u76ca\u306a\u30c7\u30fc\u30bf\u3068\u306a\u308b\u3002  <\/li>\n<\/ul>\n\n<h2 class=\"wp-block-heading\">\u30cd\u30c3\u30c8\u30c8\u30e9\u30b9\u30c8\u30b9\u30b3\u30a2\u8abf\u67fb\u306e\u30d9\u30b9\u30c8\u30d7\u30e9\u30af\u30c6\u30a3\u30b9<\/h2>\n\n<p>\u30cd\u30c3\u30c8\u30c8\u30e9\u30b9\u30c8\u30b9\u30b3\u30a2\u8abf\u67fb\u304b\u3089\u6b63\u78ba\u3067\u6709\u76ca\u306a\u7d50\u679c\u3092\u5f97\u308b\u305f\u3081\u306b\u306f\u3001\u8abf\u67fb\u3092\u614e\u91cd\u306b\u8a08\u753b\u3057\u3001\u5b9f\u65bd\u3059\u308b\u5fc5\u8981\u304c\u3042\u308b\u3002\n\u305d\u3046\u3059\u308b\u3053\u3068\u3067\u3001\u5bfe\u8c61\u8005\u306e\u6c17\u6301\u3061\u3092\u672c\u5f53\u306b\u53cd\u6620\u3057\u305f\u7d50\u679c\u3092\u5f97\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002\n\u3053\u3053\u3067\u306f\u3001\u3053\u306e\u3088\u3046\u306a\u8abf\u67fb\u3092\u3046\u307e\u304f\u884c\u3046\u305f\u3081\u306e\u30d2\u30f3\u30c8\u3092\u3044\u304f\u3064\u304b\u3054\u7d39\u4ecb\u3057\u307e\u3059\uff1a  <\/p>\n\n<ol>\n<li><strong>\u660e\u78ba\u306a\u8a55\u4fa1\u5c3a\u5ea6\u3092\u4f7f\u3046\uff1a <\/strong>\u4fe1\u983c\u30ec\u30d9\u30eb\u3092\u7c21\u5358\u306b\u6bd4\u8f03\u30fb\u5206\u6790\u3067\u304d\u308b\u3088\u3046\u30010\uff5e10\u306a\u3069\u4e00\u8cab\u3057\u305f\u5c3a\u5ea6\u306b\u3053\u3060\u308f\u308b\u3002<\/li>\n\n\n\n<li><strong>\u30aa\u30fc\u30c7\u30a3\u30a8\u30f3\u30b9\u306e\u30bb\u30b0\u30e1\u30f3\u30c8\u5316\uff1a <\/strong>\u4fe1\u983c\u30ec\u30d9\u30eb\u3092\u3088\u308a\u660e\u78ba\u306b\u628a\u63e1\u3059\u308b\u305f\u3081\u306b\u3001\u56de\u7b54\u3092\u3055\u307e\u3056\u307e\u306a\u5c64\u3067\u5206\u985e\u3057\u307e\u3059\u3002<\/li>\n\n\n\n<li><strong>\u5177\u4f53\u7684\u3067\u95a2\u9023\u6027\u306e\u3042\u308b\u8cea\u554f\u3092\u3059\u308b\uff1a<\/strong>\u3042\u3044\u307e\u3044\u3067\u8a98\u5c0e\u7684\u306a\u8cea\u554f\u306f\u907f\u3051\u308b\u3002\n\u4f8b\u3048\u3070\u3001&#8221;\u79c1\u305f\u3061\u3092\u4fe1\u983c\u3057\u307e\u3059\u304b\uff1f&#8221;\u3068\u805e\u304f\u4ee3\u308f\u308a\u306b\u3001&#8221;\u3042\u306a\u305f\u306e\u30c7\u30fc\u30bf\u3092\u5b89\u5168\u306b\u6271\u3046\u305f\u3081\u306b\u3001\u79c1\u305f\u3061\u3092\u3069\u306e\u7a0b\u5ea6\u4fe1\u983c\u3057\u307e\u3059\u304b\uff1f&#8221;\u3068\u805e\u304f\u3002\n\u3053\u306e\u3088\u3046\u306b\u5177\u4f53\u7684\u306b\u3059\u308b\u3053\u3068\u3067\u3001\u3088\u308a\u5b9f\u7528\u7684\u306a\u6d1e\u5bdf\u304c\u5f97\u3089\u308c\u308b\u3002  <\/li>\n\n\n\n<li><strong>\u5b9a\u91cf\u7684\u8cea\u554f\u3068\u5b9a\u6027\u7684\u8cea\u554f\u306e\u4e21\u65b9\u3092\u542b\u3081\u308b\uff1a <\/strong>\u5b9a\u91cf\u7684\u306a\u8cea\u554f\uff08\u8a55\u4fa1\u5c3a\u5ea6\u306a\u3069\uff09\u306f\u6e2c\u5b9a\u53ef\u80fd\u306a\u30c7\u30fc\u30bf\u3092\u63d0\u4f9b\u3057\u307e\u3059\u304c\u3001\u5b9a\u6027\u7684\u306a\u8cea\u554f\uff08\u81ea\u7531\u5f62\u5f0f\u306e\u56de\u7b54\uff09\u306f\u3001\u9867\u5ba2\u304c\u306a\u305c\u305d\u306e\u3088\u3046\u306b\u611f\u3058\u308b\u306e\u304b\u306b\u3064\u3044\u3066\u3001\u3088\u308a\u6df1\u3044\u6d1e\u5bdf\u3092\u63d0\u4f9b\u3057\u307e\u3059\u3002<\/li>\n\n\n\n<li><strong>\u30aa\u30fc\u30d7\u30f3\u30a8\u30f3\u30c9\u306e\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u3092\u5206\u6790\u3059\u308b\uff1a<\/strong>\u8a73\u7d30\u306a\u56de\u7b54\u3092\u898b\u3066\u3001\u53c2\u52a0\u8005\u306e\u4fe1\u983c\u30ec\u30d9\u30eb\u306e\u7406\u7531\u3092\u7406\u89e3\u3059\u308b\u3002<\/li>\n\n\n\n<li><strong>\u30a2\u30f3\u30b1\u30fc\u30c8\u306e\u9577\u3055\u3068\u30bf\u30a4\u30df\u30f3\u30b0\u3092\u6700\u9069\u5316\u3059\u308b\uff1a<\/strong>\u30a2\u30f3\u30b1\u30fc\u30c8\u3092\u7c21\u6f54\u306b\u307e\u3068\u3081\u308b\u3053\u3068\u3067\u3001\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8\u3092\u7dad\u6301\u3057\u3001\u3088\u308a\u9ad8\u3044\u5b8c\u4e86\u7387\u3092\u78ba\u4fdd\u3057\u307e\u3059\u3002\n\u30a2\u30f3\u30b1\u30fc\u30c8\u306e\u6240\u8981\u6642\u9593\u306f5\uff5e10\u5206\u4ee5\u5185\u304c\u7406\u60f3\u7684\u3067\u3059\u3002 <\/li>\n\n\n\n<li><strong>\u30a2\u30f3\u30b1\u30fc\u30c8\u306f\u533f\u540d\u3067\u884c\u3046\uff1a <\/strong>\u533f\u540d\u306f\u3001\u6b63\u78ba\u306a\u4fe1\u983c\u6027\u8a55\u4fa1\u306b\u4e0d\u53ef\u6b20\u306a\u6b63\u76f4\u306a\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u3092\u4fc3\u3059\u3002<\/li>\n\n\n\n<li><strong>\u5b9a\u671f\u7684\u306b\u8abf\u67fb\u3092\u66f4\u65b0\u3059\u308b\uff1a<\/strong>\u5b9a\u671f\u7684\u306a\u66f4\u65b0\u306f\u3001\u7d4c\u6642\u7684\u306a\u4fe1\u983c\u306e\u5909\u5316\u3092\u30e2\u30cb\u30bf\u30fc\u3057\u3001\u7279\u5b9a\u306e\u51fa\u6765\u4e8b\u306e\u5f71\u97ff\u3092\u8a55\u4fa1\u3059\u308b\u306e\u306b\u5f79\u7acb\u3064\u3002<\/li>\n<\/ol>\n\n<h2 class=\"wp-block-heading\">QuestionPro\u3092\u4f7f\u3063\u3066\u30cd\u30c3\u30c8\u30fb\u30c8\u30e9\u30b9\u30c8\u30fb\u30b9\u30b3\u30a2\u3067\u4fe1\u983c\u3092\u7bc9\u304f\u306b\u306f\uff1f<\/h2>\n\n<p>\u3053\u3053\u3067\u306f\u3001QuestionPro\u3092\u4f7f\u3063\u3066\u3001\u9867\u5ba2\u3084\u5f93\u696d\u54e1\u3068\u306e\u4fe1\u983c\u95a2\u4fc2\u3092\u52b9\u679c\u7684\u306b\u7bc9\u304d\u3001\u5411\u4e0a\u3055\u305b\u308b\u65b9\u6cd5\u3092\u3054\u7d39\u4ecb\u3057\u307e\u3059\uff1a<\/p>\n\n<h3 class=\"wp-block-heading\">1.\u52b9\u679c\u7684\u306aNTS\u8abf\u67fb\u306e\u4f5c\u6210<\/h3>\n\n<p>QuestionPro\u3067\u4fe1\u983c\u306b\u7126\u70b9\u3092\u5f53\u3066\u305f\u30a2\u30f3\u30b1\u30fc\u30c8\u3092\u4f5c\u6210\u3059\u308b\u3053\u3068\u304b\u3089\u59cb\u3081\u307e\u3057\u3087\u3046\u3002\n\u6b21\u306e\u3088\u3046\u306a\u8cea\u554f\u3092\u542b\u3081\u3066\u304f\u3060\u3055\u3044\uff1a <\/p>\n\n<ul>\n<li><strong>\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9\u3078\u306e\u4fe1\u983c\uff1a <\/strong>\u5f53\u793e\u306f\u5e38\u306b\u304a\u5ba2\u69d8\u306e\u6700\u5584\u306e\u5229\u76ca\u306e\u305f\u3081\u306b\u884c\u52d5\u3057\u3066\u3044\u308b\u304b\uff1f<\/li>\n\n\n\n<li><strong>\u88fd\u54c1\u54c1\u8cea\u3078\u306e\u4fe1\u983c\uff1a<\/strong>\u9ad8\u54c1\u8cea\u306e\u30b5\u30fc\u30d3\u30b9\u3092\u63d0\u4f9b\u3059\u308b\u305f\u3081\u306b\u3001\u79c1\u305f\u3061\u3092\u3069\u306e\u7a0b\u5ea6\u4fe1\u983c\u3057\u3066\u3044\u307e\u3059\u304b\uff1f<\/li>\n\n\n\n<li><strong>\u30b3\u30df\u30e5\u30cb\u30b1\u30fc\u30b7\u30e7\u30f3\u3078\u306e\u4fe1\u983c<\/strong>\u5f53\u793e\u306f\u8aa0\u5b9f\u3067\u30aa\u30fc\u30d7\u30f3\u306a\u30b3\u30df\u30e5\u30cb\u30b1\u30fc\u30b7\u30e7\u30f3\u3092\u884c\u3063\u3066\u3044\u308b\u3068\u611f\u3058\u307e\u3059\u304b\uff1f<\/li>\n<\/ul>\n\n<p>\u4fe1\u983c\u30ec\u30d9\u30eb\u306e\u5168\u4f53\u50cf\u3092\u628a\u63e1\u3059\u308b\u305f\u3081\u306b\u3001\u30a2\u30f3\u30b1\u30fc\u30c8\u306f\u5fc5\u305a\u8a55\u4fa1\u3068\u8a73\u7d30\u306a\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u3092\u53ce\u96c6\u3059\u308b\u3088\u3046\u306b\u3057\u307e\u3057\u3087\u3046\u3002\n\u307e\u305f\u3001\u3042\u3089\u304b\u3058\u3081\u7528\u610f\u3055\u308c\u3066\u3044\u308b\u30c6\u30f3\u30d7\u30ec\u30fc\u30c8\u3092\u4f7f\u3063\u3066\u3001\u30a2\u30f3\u30b1\u30fc\u30c8\u3092\u7d20\u65e9\u304f\u4f5c\u6210\u3059\u308b\u3053\u3068\u3082\u3067\u304d\u307e\u3059\u3002 <\/p>\n\n<h3 class=\"wp-block-heading\">2.\u30c7\u30fc\u30bf\u306e\u5206\u6790<\/h3>\n\n<p>\u30a2\u30f3\u30b1\u30fc\u30c8\u306e\u56de\u7b54\u3092\u53ce\u96c6\u3057\u305f\u3089\u3001QuestionPro \u306e\u5206\u6790\u30c4\u30fc\u30eb\u3092\u4f7f\u7528\u3057\u3066\u7d50\u679c\u3092\u8abf\u3079\u307e\u3059\uff1a<\/p>\n\n<ul>\n<li><strong>\u4eba\u53e3\u7d71\u8a08\u306b\u3088\u308b\u30bb\u30b0\u30e1\u30f3\u30c8\u5316\uff1a<\/strong>\u5e74\u9f62\u3084\u5c45\u4f4f\u5730\u306a\u3069\u306e\u8981\u7d20\u5225\u306b\u4fe1\u983c\u30b9\u30b3\u30a2\u3092\u5206\u985e\u3057\u3001\u4fe1\u983c\u30ec\u30d9\u30eb\u306e\u9055\u3044\u3092\u78ba\u8a8d\u3067\u304d\u307e\u3059\u3002<\/li>\n\n\n\n<li><strong>\u30c8\u30ec\u30f3\u30c9\u306e\u8ffd\u8de1\uff1a<\/strong>\u6642\u9593\u306e\u7d4c\u904e\u3068\u3068\u3082\u306b\u4fe1\u983c\u30b9\u30b3\u30a2\u304c\u3069\u306e\u3088\u3046\u306b\u5909\u5316\u3059\u308b\u304b\u3092\u898b\u3066\u3001\u3042\u306a\u305f\u306e\u884c\u52d5\u306e\u5f71\u97ff\u3092\u7406\u89e3\u3057\u307e\u3057\u3087\u3046\u3002<\/li>\n\n\n\n<li><strong>\u30e1\u30c8\u30ea\u30af\u30b9\u306e\u6bd4\u8f03\uff1a <\/strong>\u30cd\u30c3\u30c8\u30fb\u30c8\u30e9\u30b9\u30c8\u30fb\u30b9\u30b3\u30a2\uff08NTS\uff09\u306e\u7d50\u679c\u304c\u3001\u9867\u5ba2\u6e80\u8db3\u5ea6\u30b9\u30b3\u30a2\uff08CSAT\uff09\u3001\u30cd\u30c3\u30c8\u30fb\u30d7\u30ed\u30e2\u30fc\u30bf\u30fc\u30fb\u30b9\u30b3\u30a2\uff08NPS\uff09\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30fb\u30a8\u30d5\u30a9\u30fc\u30c8\u30fb\u30b9\u30b3\u30a2\uff08CES\uff09\u306a\u3069\u306e\u4ed6\u306e\u6307\u6a19\u3068\u3069\u306e\u3088\u3046\u306b\u95a2\u9023\u3057\u3066\u3044\u308b\u304b\u3092\u78ba\u8a8d\u3057\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30fb\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306e\u5168\u4f53\u50cf\u3092\u628a\u63e1\u3057\u307e\u3059\u3002<\/li>\n<\/ul>\n\n<h3 class=\"wp-block-heading\">3.\u5b9f\u7528\u7684\u306a\u6d1e\u5bdf\u306e\u62bd\u51fa<\/h3>\n\n<p>QuestionPro\u306e\u30ec\u30dd\u30fc\u30c8\u6a5f\u80fd\u3092\u4f7f\u3063\u3066\u3001\u8cb4\u91cd\u306a\u6d1e\u5bdf\u3092\u5f97\u307e\u3057\u3087\u3046\uff1a<\/p>\n\n<ul>\n<li><strong>\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u3092\u898b\u76f4\u3059\uff1a <\/strong>\u30b3\u30e1\u30f3\u30c8\u3092\u5206\u6790\u3057\u3001\u9867\u5ba2\u3084\u5f93\u696d\u54e1\u304c\u4fe1\u983c\u306b\u3064\u3044\u3066\u7279\u5b9a\u306e\u3088\u3046\u306b\u611f\u3058\u308b\u7406\u7531\u3092\u7406\u89e3\u3059\u308b\u3002\n\u5171\u901a\u306e\u554f\u984c\u3092\u7279\u5b9a\u3059\u308b\u3002 <\/li>\n\n\n\n<li><strong>\u30d9\u30f3\u30c1\u30de\u30fc\u30ad\u30f3\u30b0\uff1a<\/strong>\u696d\u754c\u6a19\u6e96\u3068\u6bd4\u8f03\u3059\u308b\u3053\u3068\u3067\u3001\u81ea\u793e\u306e\u6210\u679c\u3092\u78ba\u8a8d\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002<\/li>\n\n\n\n<li><strong>\u30ec\u30dd\u30fc\u30c8\u306e\u4f5c\u6210\uff1a<\/strong>\u30ec\u30dd\u30fc\u30c8\u3084\u30d3\u30b8\u30e5\u30a2\u30e9\u30a4\u30bc\u30fc\u30b7\u30e7\u30f3\u3092\u4f5c\u6210\u3057\u3066\u30c1\u30fc\u30e0\u3068\u5171\u6709\u3057\u3001\u91cd\u8981\u306a\u6d1e\u5bdf\u3084\u6539\u5584\u70b9\u3092\u6d6e\u304d\u5f6b\u308a\u306b\u3057\u307e\u3059\u3002<\/li>\n<\/ul>\n\n<h3 class=\"wp-block-heading\">4.\u6539\u5584<\/h3>\n\n<p>\u53ce\u96c6\u3057\u305f\u6d1e\u5bdf\u306b\u57fa\u3065\u3044\u3066\u3001\u7684\u3092\u7d5e\u3063\u305f\u6539\u5584\u3092\u884c\u3046\uff1a<\/p>\n\n<ul>\n<li><strong>\u884c\u52d5\u8a08\u753b\u3092\u7acb\u3066\u308b\uff1a<\/strong>\u5177\u4f53\u7684\u306a\u4fe1\u983c\u554f\u984c\u306b\u5bfe\u51e6\u3059\u308b\u305f\u3081\u306b\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u3092\u6d3b\u7528\u3059\u308b\u3002\n\u4f8b\u3048\u3070\u3001\u54c1\u8cea\u306b\u95a2\u3059\u308b\u61f8\u5ff5\u304c\u6307\u6458\u3055\u308c\u305f\u5834\u5408\u306f\u3001\u88fd\u54c1\u306e\u54c1\u8cea\u3092\u6539\u5584\u3059\u308b\u3002 <\/li>\n\n\n\n<li><strong>\u5909\u66f4\u3092\u4f1d\u3048\u308b\uff1a<\/strong>\u9867\u5ba2\u3084\u5f93\u696d\u54e1\u304b\u3089\u306e\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u306b\u5fdc\u3058\u305f\u5909\u66f4\u306b\u3064\u3044\u3066\u77e5\u3089\u305b\u307e\u3057\u3087\u3046\u3002\n\u900f\u660e\u6027\u306f\u4fe1\u983c\u3092\u7bc9\u304f\u9375\u3067\u3059\u3002 <\/li>\n\n\n\n<li><strong>\u7d50\u679c\u3092\u30e2\u30cb\u30bf\u30fc\u3059\u308b\uff1a<\/strong>QuestionPro\u3092\u4f7f\u7528\u3057\u3066\u4fe1\u983c\u30b9\u30b3\u30a2\u3092\u8ffd\u8de1\u3057\u3001\u5909\u66f4\u304c\u30d7\u30e9\u30b9\u306e\u52b9\u679c\u3092\u3082\u305f\u3089\u3057\u3066\u3044\u308b\u304b\u3069\u3046\u304b\u3092\u78ba\u8a8d\u3057\u307e\u3057\u3087\u3046\u3002<\/li>\n<\/ul>\n\n<h3 class=\"wp-block-heading\">5.\u30b9\u30c6\u30fc\u30af\u30db\u30eb\u30c0\u30fc\u3068\u306e\u95a2\u308f\u308a<\/h3>\n\n<p>\u9867\u5ba2\u3084\u5f93\u696d\u54e1\u3068\u52b9\u679c\u7684\u306b\u95a2\u308f\u308b<\/p>\n\n<ul>\n<li><strong>\u5b9a\u671f\u7684\u306a\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\uff1a <\/strong>\u4fe1\u983c\u3084\u305d\u306e\u4ed6\u306e\u7d4c\u9a13\u5206\u91ce\u306b\u95a2\u3059\u308b\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u3092\u7d99\u7d9a\u7684\u306b\u6c42\u3081\u308b\u3002\n\u5b9a\u671f\u7684\u306a\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u306f\u4fe1\u983c\u306e\u7dad\u6301\u3068\u5f37\u5316\u306b\u5f79\u7acb\u3064\u3002 <\/li>\n\n\n\n<li><strong>\u30d1\u30fc\u30bd\u30ca\u30e9\u30a4\u30ba\u3055\u308c\u305f\u30b3\u30df\u30e5\u30cb\u30b1\u30fc\u30b7\u30e7\u30f3\uff1a <\/strong>\u30a2\u30f3\u30b1\u30fc\u30c8\u3067\u6307\u6458\u3055\u308c\u305f\u5177\u4f53\u7684\u306a\u61f8\u5ff5\u4e8b\u9805\u3092\u53d6\u308a\u4e0a\u3052\u3001\u610f\u898b\u3092\u91cd\u8996\u3057\u3001\u884c\u52d5\u3092\u8d77\u3053\u3057\u3066\u3044\u308b\u3053\u3068\u3092\u793a\u3059\u3002<\/li>\n<\/ul>\n\n<p>\u4fe1\u983c\u306e\u69cb\u7bc9\u3068\u7dad\u6301\u306f\u3001\u3042\u3089\u3086\u308b\u7d44\u7e54\u306e\u6210\u529f\u306b\u3068\u3063\u3066\u6975\u3081\u3066\u91cd\u8981\u3067\u3059\u3002\n\u30cd\u30c3\u30c8\u30fb\u30c8\u30e9\u30b9\u30c8\u30fb\u30b9\u30b3\u30a2\u306f\u3001\u30d3\u30b8\u30cd\u30b9\u95a2\u4fc2\u306e\u5f37\u3055\u306b\u95a2\u3059\u308b\u8cb4\u91cd\u306a\u6d1e\u5bdf\u3092\u63d0\u4f9b\u3057\u3001\u6539\u5584\u306e\u305f\u3081\u306e\u9818\u57df\u3092\u7279\u5b9a\u3059\u308b\u306e\u306b\u5f79\u7acb\u3061\u307e\u3059\u3002\n\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u3084\u30d1\u30d5\u30a9\u30fc\u30de\u30f3\u30b9\u6e2c\u5b9a\u306bNTS\u3092\u52a0\u3048\u308b\u3053\u3068\u3067\u3001\u7279\u5b9a\u306e\u554f\u984c\u306b\u5bfe\u51e6\u3057\u3001\u5168\u4f53\u7684\u306a\u4fe1\u983c\u3092\u9ad8\u3081\u3001\u3088\u308a\u826f\u3044\u30d3\u30b8\u30cd\u30b9\u6210\u679c\u3092\u9054\u6210\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002 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