{"id":107980,"date":"2020-07-30T05:00:34","date_gmt":"2020-07-30T12:00:34","guid":{"rendered":"https:\/\/www.questionpro.com\/blog\/?p=107980"},"modified":"2020-07-30T05:00:34","modified_gmt":"2020-07-30T12:00:34","slug":"covid-19","status":"publish","type":"post","link":"https:\/\/qa-release.questionpro.com\/blog\/pt-br\/covid-19\/","title":{"rendered":"Nossos compromissos com voc\u00ea atrav\u00e9s da COVID-19"},"content":{"rendered":"<span class=\"rt-reading-time\" style=\"display: block;\"><span class=\"rt-label rt-prefix\">Reading Time: <\/span> <span class=\"rt-time\">2<\/span> <span class=\"rt-label rt-postfix\">minutes read<\/span><\/span><p><span style=\"font-weight: 400;\">Na trilha do atual surto global da COVID-19, quisemos aproveitar este tempo para nos comunicar com voc\u00eas nossos planos de continuidade de neg\u00f3cios que temos n\u00e3o s\u00f3 para voc\u00eas, mas tamb\u00e9m para nossos funcion\u00e1rios e infra-estrutura.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">QuestionPro \u00e9 uma empresa global com funcion\u00e1rios em locais remotos &#8211; \u00cdndia, Dubai, Alemanha, M\u00e9xico e EUA. Como tal, j\u00e1 t\u00ednhamos ferramentas e sistemas para o trabalho remoto e uma presen\u00e7a completamente digital. Embora entendamos que n\u00e3o se trata de neg\u00f3cios como sempre, nosso objetivo, independentemente de nossas localiza\u00e7\u00f5es f\u00edsicas de trabalho, \u00e9 continuar trazendo o apoio e a dedica\u00e7\u00e3o que voc\u00ea j\u00e1 espera.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Apesar da incerteza da COVID-19, esperamos continuar a oferecer o mesmo n\u00edvel de excel\u00eancia de servi\u00e7o a nossos clientes e temos as seguintes medidas para garantir seu sucesso:<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Infra-estrutura<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Nosso plano assegura que todas as fun\u00e7\u00f5es comerciais cr\u00edticas da organiza\u00e7\u00e3o continuem sem demora. A integridade e disponibilidade dos dados, juntamente com as fun\u00e7\u00f5es de suporte, permitem que o QuestionPro sirva nossos clientes e mantenha nossos bancos de dados. Nossos centros de dados s\u00e3o hospedados atrav\u00e9s de parceiros de alta disponibilidade como AWS e Azure, assim como nossa pr\u00f3pria infra-estrutura de hardware. Tivemos planos BCP estabelecidos para interrup\u00e7\u00e3o do sistema &#8211; mas com a COVID-19 &#8211; n\u00e3o prevemos nenhuma interrup\u00e7\u00e3o do sistema.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Suporte \/ Sucesso do cliente<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Pedimos a todo nosso pessoal voltado para o cliente que esteja dispon\u00edvel e pronto &#8211; mesmo que estejam trabalhando a partir de casa. Eles t\u00eam acesso \u00e0s mesmas ferramentas e tecnologia &#8211; como Zoom, WhatsApp, Slack, etc. N\u00e3o prevemos qualquer degrada\u00e7\u00e3o nos n\u00edveis de servi\u00e7o &#8211; no entanto, podemos passar sem problemas para a comunica\u00e7\u00e3o de ferramentas s\u00edncronas como zoom\/telefone para canais mais digitais como bate-papo ou e-mail.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Para rever nossos planos e pol\u00edtica de BCP em torno de surtos m\u00e9dicos e emerg\u00eancias: <\/span><a href=\"https:\/\/static.questionpro.com\/userimages\/site_media\/QuestionPro-COVID-19-Response-Plan.pdf\" target=\"_blank\" rel=\"noopener noreferrer\"><span style=\"font-weight: 400;\">clique aqui<\/span><\/a><span style=\"font-weight: 400;\">.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Obrigado por confiar seus conhecimentos comerciais ao QuestionPro. Estamos muito gratos pelo papel que desempenhamos em suas vidas e trabalho, e continuamos dedicados como sempre a garantir seu sucesso. Desejamos a voc\u00eas, seus colegas e familiares seguran\u00e7a, bem estar e positividade durante estes tempos desafiadores.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Atenciosamente,<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Vivek Bhaskaran<\/span><\/p>\n","protected":false},"excerpt":{"rendered":"<p><span class=\"rt-reading-time\" style=\"display: block;\"><span class=\"rt-label rt-prefix\">Reading Time: <\/span> <span class=\"rt-time\">2<\/span> <span class=\"rt-label rt-postfix\">minutes read<\/span><\/span> Na trilha do atual surto global da COVID-19, quisemos aproveitar este tempo para nos comunicar com voc\u00eas nossos planos de [&hellip;]<\/p>\n","protected":false},"author":53,"featured_media":107981,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_genesis_hide_title":false,"_genesis_hide_breadcrumbs":false,"_genesis_hide_singular_image":false,"_genesis_hide_footer_widgets":false,"_genesis_custom_body_class":"","_genesis_custom_post_class":"","_genesis_layout":"","footnotes":""},"categories":[217,214],"tags":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v20.4 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Nossos compromissos com voc\u00ea atrav\u00e9s da COVID-19<\/title>\n<meta name=\"description\" content=\"Descubra como o QuestionPro tem trabalhado para proporcionar a voc\u00ea uma experi\u00eancia de usu\u00e1rio ideal, com a nova normalidade que a COVID-19 trouxe\" \/>\n<meta name=\"robots\" content=\"noindex, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<meta 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